31 Aug 10 Cancelling an Order / Invoice

Canceling an Invoice would imply Canceling the Service you had ordered along with it. However, note that you can cancel only those Invoices for which you have not paid. You can do the same from your Control Panel by following the steps mentioned below -

1. Login to your Control Panel from http://manage.gossimer.biz/customer.

2. In your Control Panel go to My Billing -> Pending Invoices & Debit Notes.

3. In the list of Pending Invoices, you can select the Invoices you wish to cancel and click on the Cancel Button. In the next page you will be asked to confirm the Cancellation of the Invoice and the action associated with it. Proceed after confirming the same.

Tags: Amp, Billing, Cancel Button, Cancellation, Control Panel, Invoice, Invoices

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27 Aug 10 Changing your Control Panel Username [Email Address]

In our System the Customer Username for Logging in is an Email Id. You will receive all mails from the System on this Email Id. Hence, it is very important to keep this as a valid Email Id. You can change this Username from the Control Panel by following the below mentioned steps -

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. After Logging in go to Settings -> Primary Profile.

3. There you can change your Email Address and then Submit. You would have to use this as your Username the next time you Login.

Tags: Change Address, Change Control, Change Email, Control, Customer Control Panel, Customer Username, Email Address, Email Id, Email System, Logging

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19 Aug 10 What are Locked Funds?

The concept of Locked funds is really simple. Every Order that is processed deducts funds from your Account. However, Bulk Orders (like Bulk Transfer of Domain Names from another Registrar to Gossimer ) typically take some time to get processed. The process of executing such Orders consists of several steps. There is a chance that certain steps may fail and the Orders do not get processed. Therefore, we lock the requisite funds in your account when the Order is being processed.

Basically this means that when you pay us for a Bulk Order, we do not utilise those funds immediately. We lock the funds and begin processing the Order, in order to prevent the possibility of your account not having funds, at that time when the Order is processed successfully. If the processing fails then we release the lock and the funds are again available in your Account for you to use for any other service.

There might also be cases where a Bulk Order would not be entirely successful. For such an eventuality, we would lock funds required for a successful completion of the Request, in the beginning. When the Order is completed, we would deduct only the amount for which the associated Order was successful, and the remainder of the Locked funds would be released and available once again in your Debit Account.

For instance, say you placed a Bulk Registration Order for 10 Domain Names. The requisite funds for this Order would be Locked, and the Order would be executed. Now, if only 6 of these Domain Names were registered, and 4 were unavailable for registration, then the charges for Registration of 6 Domain Names would only be deducted from your Account, and the Lock on the rest of the funds would be released.

You can check out the complete list of Locked funds for all your Orders which are currently in processing by clicking on My Billing -> List Locked Funds. This list shows you the Orders for which funds have been locked from your account, and the quantum of funds locked for that Order.

Tags: Billing, Bulk Domain, Bulk Registration, Complete List, Debit Account, Domain Names, Domain Registrar, Eventuality, List Locked Funds, Locked Funds, Quantum, Registrar, Remainder, Several Steps, Transfer Domain

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18 Aug 10 Setting your EMail Preferences

You can select the mail preferences for yourself and decide as to which mails you want to receive from Gossimer.

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. Go to Settings -> Mail Preferences.

3. This would present you with a list of mails sent by Gossimer. You can select the mails you wish to receive and disable the remaining mails. You can set the preference as Send ALL mails below to myself or DO NOT send any of the mails below to myself or Send Mails to myself based on my Custom Preferences.

By default, the Email Preferences for drop-down menu is set to Send Mails to myself based on my Custom Preferences. Here, you can set the preference to Yes or No for individual mails.

If you wish to receive all mails, you can select the Send ALL mails below to myself option from the drop-down menu instead of setting the preference to Yes to each and every mail individually.

If you wish to disable all mails, you can select the DO NOT send any of the mails below to myself option from the drop-down menu instead of setting the preference to No to each and every mail individually.

After making appropriate selections, you can submit the same by clicking on Submit Changes.

IMPORTANT

There would be certain mails which would be compulsorily sent by the System to you, irrespective of the Mail Preferences set by you. These include Mails related to Spam Complaints and Whois Data Reminder Mails.

Tags: Biz, Customer Control Panel, Drop Down Menu, Email Preferences, Gossimer, Mail Preferences, Preference, Reminder, Whois Data

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17 Aug 10 Creating a Demo Customer Account

To understand and evaluate the Customer Control Panel we provide, you can use the Demo interface.

Find below the steps to create a fresh Demo Customer account.

1. Go to http://cp.onlyfordemo.net/servlet/AddCustomerServlet?validatenow=false&fromsfpage=true >>

2. Fill up the form, and follow the steps thereafter to set up your Customer account (make sure you provide an accurate email address)

3. Visit the below URL to login to your Demo Customer Account

URL: http://cp.onlyfordemo.net/customer >>

4. Once you have logged in, click on My Billing -> Add Funds to add Funds to your Account. You cannot test out some of the features of the Demo Account without adding funds to your account

5. You can make modifications to your Customer Account profile and other settings related to your Customer account. Click here to read how >>

IMPORTANT

The demo account may not function at all times, since some beta testing is also done on the demo account. Also, the demo account is reset every day. All orders placed in the demo account would be automatically deleted every 24 hours.

Feel free to explore your Demo Customer Account to the fullest.

Tags: Account Profile, Amp, Beta Testing, Customer Account, Customer Control Panel, Demo Account, Email Address, Gt 4, Interface, Servlet, Url

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14 Aug 10 Requesting Refund from Gossimer

You can easily withdraw excess funds from your Customer Account by requesting for a refund. You can only withdraw funds from your Available Balance.

Also, you may not receive the exact amount you requested as a refund, on account of foreign exchange conversion and bank charges, which may be deducted on this amount, by our bank, as well as yours.

1. Login into your Customer Admin Control Panel at http://manage.gossimer.biz/customer

2. Go to My Billing ->Request Refund. You will be displayed your Current Balance in US Dollars as well as your Local Currency.

3. Enter the Amount you wish to withdraw

4. Mention your Wire Transfer Information and Postal Address for sending the refund amount to you, in the Refund Description.

5. Click on the Confirm button to send a refund request to our Billing Team.

Tags: bank, Bank Charges, Billing, Biz, Control Panel, Currency, Customer Account, Customer Admin, Exchange Conversion, Foreign Exchange, Gossimer, Postal Address, Refund Request, Request Refund

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13 Aug 10 Changing your Control Panel Password

You can easily modify your Customer Control Panel Password by following this process:

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. In your Control Panel go to Settings -> Change Password.

3. Mention the following details and save the changes by clicking the Confirm Password button.

a. Old Password – You need to mention here the password that you just used to login into Customer Control Panel.

b. New Password – Enter any new Password that you may easily remember, of minimum 6 characters. This Password should preferably be a mix of alphabets, numbers and special characters, to ensure that unauthorized people can not guess your password.

c. Confirm Password – Enter the same Password you set as your New Password. This is needed to ensure that you remember the new password you mentioned in the above field.

This new password would be effective the next time you login.

Tags: Biz, Changing Password, Customer Control Panel, Guess, People, Remember Password

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12 Aug 10 Setting your Language Preferences

You can choose to view the OrderBox interface, as well receive notification mails sent by the system in any of several different languages.

To specify your language preference

1. Go to Settings -> Primary Profile

2. Here, select the language of your choice from the drop-down box for Language Preference.

3. Once you have finished making the necessary changes, click on Modify.

Tags: Different Languages, Interface, Language Preference, Language Preferences, Notification Mails

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11 Aug 10 Listing and Searching your Transactions

You can have a list of all Transactions from your account with Gossimer or search for one of the Transactions by following the steps mentioned below -

1. Login to your Control Panel from http://manage.gossimer.biz/customer.

2. In your Control Panel go to My Billing -> List Transactions or My Billing -> Search Transactions.

This would provide you with the list of Transactions matching your query.

Tags: Billing, Biz, Control Panel, Gossimer

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06 Aug 10 Viewing all important Announcements posted in your Control Panel

From time to time Gossimer may post important announcements within your Control Panel. This announcement would appear to you:

immediately upon login into your Control Panel as a full page. After you have read the Announcement, you can click on the Proceed button to continue working with your Control Panel.
only once as a full page announcement. After you have seen the Announcement once, it would start appearing in the Announcement box, from where you can click on either its Title or Teaser line to view the complete announcement.
as an Archived Announcement from Help -> Announcements, after the Announcement has expired.

Tags: Control, Control Panel, Gossimer, Important Announcements, Page Announcement

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06 Aug 10 Executing an Order / Balancing an Invoice or Debit Note

Once you have placed the Order for a Service, you would have to Execute the Invoice associated with it. In effect you are paying for the Service bought by you. Please follow the procedure mentioned below to achieve the same.

1. Login to your Control Panel from http://manage.gossimer.biz/customer

2. In your Control Panel go to My Billing -> Pending Invoices & Debit Notes.

3. From the list of pending Invoices & Debit Notes, select the ones that you wish to execute / pay.

4. Click on the Pay Button and there you can see your Debit Account Balance.

a. If sufficient funds are available you can click on Continue to Execute the Order.

b. If you do not have sufficient funds in your account you can click on Add Funds, where you would be presented with various methods available to add funds to your account. Once the Funds have been added to your Account, you would have to pay for the Invoice by following instructions from step 2 above.

Tags: Account Balance, Amp, Control Panel, Debit Account, Invoice, Invoices, Step 2

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05 Aug 10 Adding Funds in your Debit Account

You can Add Funds to your Account from the Control Panel. You need to follow the steps mentioned below -

1. Login to your Control Panel from http://manage.gossimer.biz/customer

2. In your Control Panel go to My Billing -> Add Funds.

3. There you would be presented with various methods available to Add Funds to your Account with Gossimer. You can choose one of the options and Add Funds to your Account.

IMPORTANT

Adding Funds to your account does not automatically settle any Invoice/Debit Note pending against your Account. You will have to manually pay for it. Click here to read about balancing a pending Invoice or Debit Note >>

Tags: Billing, Biz, Choose One, Control, Control Panel, Debit Account, Gossimer, Invoice, Options

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31 Aug 10 Cancelling an Order / Invoice

27 Aug 10 Changing your Control Panel Username [Email Address]

18 Aug 10 Setting your EMail Preferences

17 Aug 10 Creating a Demo Customer Account

14 Aug 10 Requesting Refund from Gossimer

13 Aug 10 Changing your Control Panel Password

12 Aug 10 Setting your Language Preferences

11 Aug 10 Listing and Searching your Transactions

06 Aug 10 Viewing all important Announcements posted in your Control Panel

06 Aug 10 Executing an Order / Balancing an Invoice or Debit Note

05 Aug 10 Adding Funds in your Debit Account

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