05 Aug 10 Bulk Renewal

Apart from individually renewing a Mail Forwarding Service Order you can have a glimpse of all expiring Mail Forwarding Service Orders, and Renew the same in bulk from the Renewal Management Interface of your Control Panel.

The Renewal Management interface can be used as follows -

For Customers:

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. Go to Domains -> Mail Forwarding -> Renewal Management

3. Select Mail Forwarding or any other Product whose Orders you wish to renew from the drop down and enter the number of days, to obtain a list of all expiring domain names within this period, and click on Go.

For example, if you want to obtain the list of Mail Forwarding Orders expiring in the next 30 days, select Mail Forwarding from the drop-down and then enter 30 to obtain this list.

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click on the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order. 

6. Upon selecting the number of years you want to renew each order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for renewing the selected orders, at the bottom of the page.

о If you have selected less than 25 orders to be renewed, then upon clicking on the Continue button, you would be prompted to Pay for the Renewal of these orders.

о If you have selected more than 25 orders to be renewed, then

• if you have sufficient funds in your Current Debit Account Balance, then upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
   
• if you do not have sufficient funds in your Current Debit Account Balance, then you would need to first click on the Add Funds link.This will  pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these domain names (ie. Total Amount – Current Debit Account Balance).

  Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
   

For Resellers:

1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

2. Go to Products -> Renewal Management

3. Before clicking on the Go button, select/mention the following details

Product – Select the Product whose Orders you wish to renew from the drop down

Number of Days – Enter the number of days to obtain a list of all Expiring orders of (all) your Customers within this period

Customer (optional) – If you wish to renew only orders belonging to a particular Customer, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will result in orders belonging to all your Customers.

For example,

Case 1 – if you want to renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.

Case 2 – if you want to renew only Customer Username a@somedomain.com all orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click on Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.

6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click on the Continue button to execute the Renewal

• Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
   
• Option 2 – Renew the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
   
• Option 3 – Renew the Orders without raising any Invoices for the Customer.

Tags: Account Balance, Biz, Customer, Customer Control Panel, Debit Account, Expiring Domain Names, Glimpse, Gossimer, Mail Forwarding Service, Management Interface, Queue, Renewal Management, Renewal Request