13 Mar 10 Renewal Reminders

Gossimer sends mails to its Customers informing them about all Mail Forwarding Service Orders that are nearing their expiration date.

Customers of Gossimer:

Customers are sent Expiring Mail Forwarding Service Orders Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.

The Reminders are sent to the Customer Username from 45 days prior to the Mail Forwarding Service Order’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).

This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these orders.

Gossimer Resellers can easily view all Expiring and Expired Domain Names from the Renewal Management Interface and choose to Renew any Mail Forwarding Service Order on behalf of their Customer(s).

IMPORTANT

When a Mail Forwarding Service Order Expires,

the order is immediately Suspended. This means that you would be unable to use your order, until it is Renewed.
the Customer is sent an e-mail, informing him that he has 15 days to Renew his Mail Forwarding Service Order, post which the order is Deleted.

When the Mail Forwarding Service Order is Deleted, the Customer is sent one final e-mail informing him/her that the order is Deleted, since it was not Renewed within 15 days after Expiry.

Tags: Customer Username, Domain Name, Domain Names, E Mail, Expiration Date, Expiry Date, Gossimer, Mail Forwarding Service, Management Interface, Product Category, Renewal Management, Renewal Reminders, Resellers

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03 Mar 10 Bulk Renewal

Apart from individually renewing a Mail Forwarding Service Order you can have a glimpse of all expiring Mail Forwarding Service Orders, and Renew the same in bulk from the Renewal Management Interface of your Control Panel.

The Renewal Management interface can be used as follows -

For Customers:

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. Go to Domains -> Mail Forwarding -> Renewal Management

3. Select Mail Forwarding or any other Product whose Orders you wish to renew from the drop down and enter the number of days, to obtain a list of all expiring domain names within this period, and click on Go.

For example, if you want to obtain the list of Mail Forwarding Orders expiring in the next 30 days, select Mail Forwarding from the drop-down and then enter 30 to obtain this list.

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click on the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order.

6. Upon selecting the number of years you want to renew each order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for renewing the selected orders, at the bottom of the page.

о If you have selected less than 25 orders to be renewed, then upon clicking on the Continue button, you would be prompted to Pay for the Renewal of these orders.

о If you have selected more than 25 orders to be renewed, then

if you have sufficient funds in your Current Debit Account Balance, then upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
if you do not have sufficient funds in your Current Debit Account Balance, then you would need to first click on the Add Funds link.This will pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these domain names (ie. Total Amount – Current Debit Account Balance).
Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.

IMPORTANT

At any point of time, you can only add two Bulk orders. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk request once the earlier request has been processed completely.

For Resellers:

1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

2. Go to Products -> Renewal Management

3. Before clicking on the Go button, select/mention the following details

Product – Select the Product whose Orders you wish to renew from the drop down

Number of Days – Enter the number of days to obtain a list of all Expiring orders of (all) your Customers within this period

Customer (optional) – If you wish to renew only orders belonging to a particular Customer, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will result in orders belonging to all your Customers.

For example,

Case 1 – if you want to renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.

Case 2 – if you want to renew only Customer Username a@somedomain.com all orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click on Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.

6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click on the Continue button to execute the Renewal

Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
Option 2 – Renew the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
Option 3 – Renew the Orders without raising any Invoices for the Customer.

IMPORTANT

At any point of time, you can only add two Bulk orders for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk request once the earlier request has been processed completely.

Tags: Account Balance, Biz, Customer, Customer Control Panel, Debit Account, Expiring Domain Names, Glimpse, Gossimer, Mail Forwarding Service, Management Interface, Queue, Renewal Management, Renewal Request

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24 Feb 10 Renew / Delete a Mail Forwarding Service Order

You can Renew/Delete your Mail Forwarding Service Order from the Control Panel, by following the steps mentioned below -

1. Login to your Control Panel and search for the Domain name for which you have purchased this service.

2. In the Order List View that appears, click on that particular Domain Name.

To Renew a Mail Forwarding Service Order:

Click on Renew Service which would take you to the Renewal Service Page.

On this page from the Dropdown Box select the numbers of years for which you wish to Renew this Service.

Then proceed to Pay for this Service and the Renewal would be affected immediately.

To Delete a Mail Forwarding Service Order:

Click on Delete Service which would take you to the Delete Service Page.
Here, you would see details of the refund applicable on deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this service. On confirming the Deletion of this service, changes would be effective immediately.

IMPORTANT

Deletion of this service within 30 days of purchase entitles you to a full refund of your cost price. However, you would not get a refund if you deleted the service after this period.

Tags: Control, Control Panel, Delete, Delete Service, Domain Forwarding, Domain Name, Mail Control, Mail Forwarding Service, Mail Order, Mail Service, Renew Service, Service Changes

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13 Mar 10 Renewal Reminders

03 Mar 10 Bulk Renewal

24 Feb 10 Renew / Delete a Mail Forwarding Service Order

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