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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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02 Sep 10 What is a Domain Alias?

Gossimer allows you to receive emails on multiple domain names, at the email addresses created through your Email Hosting package. This enables you to receive emails on multiple domain names, without having to go through the trouble of setting up email addresses for each domain name.

Example 1 

If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain.net and yourdomain.info at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain.net and yourdomain.info as aliases for yourdomain.com. Here, emails sent to user@yourdomain.net and user@yourdomain.info can be received at user@yourdomain.com.

Example 2

If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain1.com and yourdomain2.com at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain1.com and yourdomain2.com as aliases for yourdomain.com. Here, emails sent to user@yourdomain1.com and user@yourdomain2.com can be received at user@yourdomain.com.

You can add up to 5 Domain Aliases with each Email Hosting package that you purchase. However, note that DNS Services in your Email Hosting package are included only for the primary domain name, and not for the Domain Aliases.

Click here to read how to add Domain Aliases to your Email Hosting package >>

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02 Sep 10 How do I get a list of all Email addresses?

You can view a detailed list of all Email addresses that you have created using your Email Hosting service, from the Email management interface in your Control Panel. In order to do so, you need to go to Email Addresses -> List in the Email management interface.

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31 Aug 10 How do I specify moderators for a mailing list?

A moderator is someone who monitors the quality of the content mailed to your mailing list. It is generally considered a good practice to employ moderators for a Mailing list, who ensure that there is no abuse of the mailing list and that the content which is posted does not antagonize any members.

The owner of the list is also its primary moderator. To add moderators for your Mailing list, follow the process given below:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.

3. In the details view that follows, click on Moderator List.

4. On this page, you can enter the moderator email addresses in the text-box provided. Each email address must be entered on a separate line. You may also enter the moderator’s name after their email address separated by a space.

5. Once you have added the moderators, click on Save Changes.

 

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29 Aug 10 Renewal Reminders

Gossimer sends mails to its Customers informing them about all Mail Hosting packages that are nearing their expiration date.

Customers of Gossimer:

Customers are sent Expiring Mail Hosting packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.

The Reminders are sent to the Customer Username from 45 days prior to the Mail Hosting package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).

This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these orders.
 

Gossimer Resellers can easily view all Expiring and Expired Domain Names from the Renewal Management Interface and choose to Renew any Mail Hosting package on behalf of their Customer(s).

 

IMPORTANT

When a Mail Hosting package Expires,

  • the package is immediately Suspended. This means that you would be unable to use your package, until it is Renewed.
     

  • the Customer is sent an e-mail, informing him that he has 15 days to Renew his Mail Hosting package, post which the package is Deleted.

 

When the Mail Hosting package is Deleted, the Customer is sent one final e-mail informing him/her that the Mail Hosting package is Deleted, since it was not Renewed within 15 days after Expiry.

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29 Aug 10 What is an Email Forward or Alias?

To understand the concept of Email Forwards / Aliases, lets consider an example:

 

Assume you have just created an Email address, say sales@yourcompany.com where you wish to entertain all sales queries from your clients. Now, you desire that all mail being sent to this email address not be collected in a single mailbox, but instead be directed to the individual email addresses of all your sales team members.

This is where Email Forwards / Aliases are useful. You can setup all email for sales@yourcompany.com to be forwarded to any other single or multiple email addresses. This implies that sales@yourcompany.com is an alias for multiple email accounts or other aliases.

You can forward email to a specific address to either a local destination, or a remote one. Hence, mail sent to sales@yourcompany.com can be forwarded to either john@yourcompany.com, or john@hotmail.com, or both! Apart from this, you can also specify wild-carded destinations for your Email.

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28 Aug 10 Listing, Searching and Managing Orders

You can setup your Email Hosting service through your Control Panel with Gossimer, LLC, from the Email Administration Interface. To access the interface, follow the simple steps mentioned below -

1. Login to your Control Panel.

Resellers do so from http://manage.gossimer.com/reseller;
Customers do so from http://manage.gossimer.com/customer.

2. Once logged in to your Control Panel,

Resellers, go to Products -> Search -> Email Hosting Search 
Customers, go to Email hosting -> List/Search

and enter the Domain name for which you have purchased the service.

3. On the search results page, click on the domain name. This will take you to the Order details view, where you can manage your Email hosting package.

Clicking on Manage Email Hosting Service in the Order details view will launch the Email management interface in a new window. You can make modifications to your Email hosting setup here.

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27 Aug 10 Suspending/Unsuspending an Email Hosting package

Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is Inactive. The functionality associated with it cannot be used, and no one can make any modifications to the service unless it is Un-suspended.

Follow the steps below to Suspend / Unsuspend a Mail Hosting Order:

1. Login to your Control Panel and search for the domain name for which you have purchased this service.

2. Click on the Domain name in the search results to get to the Order details view.

3. Here, click on the Suspend/Unsuspend Button.

a. If you wish to Suspend the Service, you need to select the check-box and enter the reason for Suspension.

b. For Unsuspending, simply unselect the check-box.

5. Click on Update.
 

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26 Aug 10 How do I add Domain Aliases?

In order to add Domain Aliases for your primary domain name, follow the process mentioned below: 

1. Login to your Control Panel, search for the domain name for which you have purchased the Email Hosting package and go to the Order Details view. Click here to read how >>

2. Click the Modify Domain Aliases button on the lower toolbar.

3. Here, enter up to 5 additional domain names as aliases for your the primary domain name, and click Modify Domain Aliases.
 

IMPORTANT   

Creation of DNS Records

For each Domain Alias that you submit, you would need to point this domain name to your primary domain name (for which you have bought Email Hosting). This can be accomplished by either one of these ways:

Option 1

On the existing Name Servers of the Domain Alias, replicate the Resource Records displayed in the View Name Server Details button within the Order Details view page, of the Email Hosting Order -

       

  1. a Mail Exchanger Record (MX Record) pointing to the mail server for your primary domain name. For example,domain-alias-name.com IN MX 198765.mx.email-hosting-name.com.
     
  2. an Address Record (A Record) each for imap, pop, smtp, webmail hosts to the IP Address of the Email Hosting domain name.For example,imap.domain-alias-name.com IN A 209.62.85.240
    pop.domain-alias-name.com IN A 209.62.85.240
    smtp.domain-alias-name.com IN A 209.62.85.240
    webmail.domain-alias-name.com IN A 67.15.47.17
       

    IMPORTANT   

    The above mentioned A records for imap, pop, smtp and webmail hosts are optional. You may create these, if you wish to use imap.domain-alias-name.com/pop.domain-alias-name.com and smtp.domain-alias-name.com for managing email through an email client and webmail.domain-alias-name.com for managing emails through a web-based interface.

    Else, imap.email-hosting-name.com/pop.email-hosting-name.com, smtp.email-hosting-name.com and webmail.email-hosting-name.com may be used.

  3.  

     

Option 2

If your current DNS Service Provider does not allow you to create this record, then you can follow the process listed below -

       

  1. Purchase Managed DNS Service from Gossimer for the alias domain name.
     
  2. Search for the domain name for which you have purchased the Email Hosting package and go to the Order Details view. Click here to read how >>
     
  3. Click the View Name Server Details button.
     
  4. Replicate for your alias domain name, the following Resource Records Click here to read how to add these Resource Records >>a. set the Mail Exchanger Record (MX Record) pointing to the mail server for your primary domain name.For example,domain-alias-name.com IN MX 198765.mx.email-hosting-name.com.b. set an Address Record (A Record) each for imap, pop, smtp, webmail hosts to the IP Address of the Email Hosting domain name.

    For example,

    imap.domain-alias-name.com IN A 209.62.85.240
    pop.domain-alias-name.com IN A 209.62.85.240
    smtp.domain-alias-name.com IN A 209.62.85.240
    webmail.domain-alias-name.com IN A 67.15.47.17
     

    IMPORTANT   

    The above mentioned A records for imap, pop, smtp and webmail hosts are optional. You may create these, if you wish to use imap.domain-alias-name.com/pop.domain-alias-name.com and smtp.domain-alias-name.com for managing email through an email client and webmail.domain-alias-name.com for managing emails through a web-based interface.

    Else, imap.email-hosting-name.com/pop.email-hosting-name.com, smtp.email-hosting-name.com and webmail.email-hosting-name.com may be used.

     

  5. Modify the Name Servers of the alias domain name, as per the details provided here. Click here to find out how you can modify the Name Servers, if you have registered your Domain Name with Gossimer >>
  6.  

     

Configuration in email client

While configuring the email address in the email client, need to set the following –     

    Email Address – user@domain-alias-name.com
    Account/User Name – user@email-hosting-name.com
    Password – password for user@email-hosting-name.com

Once done, you can use email addresses on the alias domain names to send and receive emails.

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25 Aug 10 How do I delete a Mailing list?

If you do not wish to continue using a Mailing list, you can delete this list. Deletion of the list would lead to all data relating to it being lost. It would not be possible to recover this data in any manner.

Follow the process below to delete an existing Mailing list:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Select the check-box before the Mailing list that you wish to delete, and hit the Delete button.

3. The ensuing pop-up and the following page would ask you to confirm the deletion of the Mailing list. If you are certain that you wish to delete the Mailing list, click on Delete.

This would lead to all data associated with your Mailing lists to be permanently deleted.

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24 Aug 10 Creating a Mailing List

Follow the process outlined below to create a Mailing List:

     

  1. Login to your Control Panel, search for the domain name for which you have purchased this Email Hosting package and proceed to the Order Details view.Click here to read how >>
     
  2. Click on Manage Email Hosting Service in the lower toolbar.
     
  3. In the Email Management interface pop-up that follows, go to Mailing Lists -> Add.
     
  4. Enter the Mailing List Email Address [List Name], which would be the primary Email Address for your Mailing List. When a message is sent to this address, all members of this Mailing List will receive a copy of that message.
      

    IMPORTANT
     
     

    • The Email Address specified in the Mailing List Email Address [List Name] field should not be one of the existing Email Addresses on your domain name. Specifying an existing Email Address will throw an error - This prefix already exists for this order.
       
    • The Email Address specified in the Mailing List Email Address [List Name] field cannot have a dot (.) in the username, whereas a hyphen (-) is allowed. For example, an Email Address as mailing-list@yourdomainname.com is valid, whereas mailing.list@yourdomainname.com is invalid.
       
    • Upon creation of this Mailing List, an Email Address will be automatically created with the value submitted in the Mailing List Email Address [List Name] field.
       

     

  5. Enter the Email Address that you want to employ as the Primary Moderator [List Owner]. This address is treated as the owner of the Mailing List.
     
  6.  

  7. Specify the Message Moderation Preferences and Subscription Preferences.Click here to read how to specify Message Moderation Preferences >>
    Click here to read how to specify Subscription Preferences >>

     

  8.  

  9. You can also choose to specify some additional preferences, such as automatically blocking mails greater in size than a limit you set, add a specific message at the end of all posts, etc. To do so, click on Advanced Options, make the necessary settings and click on Save.
     
  10. Click on Submit.
  11.  

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21 Aug 10 Renewing / Upgrading / Downgrading / Deleting your Email Hosting package

You can perform any modifications such as Renewing, Upgrading/Downgrading or Deleting your Email Hosting package from your Control Panel itself. Follow the steps outlined below to make the modifications you desire -

Login to your Control Panel, search for the Domain Name for which you have purchased the Email Hosting package and proceed to the Order Details view page. Click here to know how >>

 

Renewing your package

You can extend the tenure of your Email Hosting package from anywhere between 6 months to 5 years.

  1. In the Order details view, click the Renew Service button on the lower toolbar.
     
  2. Here, select the duration for which you wish to Renew the Email Hosting package, and click Renew Service.
     
  3. Proceed to pay for the Invoice generated for the Renewal.

 

Upgrading/Downgrading your package

Gossimer allows you complete flexibility with the terms of your Email Hosting package. At any point in time, you can Upgrade or even *Downgrade the parameters of your package to better suit your requirements. To do so,

  1. In the Order details view, click Upgrade/Downgrade.
     
  2. Here, you can modify all the parameters of your Email Hosting package. Simultaneously, you may choose to extend the duration of your package by selecting a duration from the Renew Service drop-down.
     
  3. When you select the new specifications for your package, you would see the cost of the modification. This is calculated as

    ([n x Monthly cost of the new package] + Pro-rated cost for the current month) – Credits remaining from the existing package 

    where, n = duration of the new package in months

  4. Then proceed to pay for the Invoice, if any payment is applicable. The modification would be effected immediately.

IMPORTANT

*On Downgrading a package, the surplus funds are not credited to your account – however, they can be immediately utilized to extend the duration of your package.

 

 

Deleting your package

If for some reason, you do not wish to continue with the Email Hosting services provided by Gossimer, then you may Delete your package. Note that, Deletion of this package within 30 days of purchase, entitles you to a full refund of your Cost Price. However, you would not get a refund if you Deleted the package after this period.

  1. In the Order Details view, click the Delete Service button.
     
  2. Here, you would see details of the refund applicable on Deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this package.
     

    IMPORTANT

    If you re-order Email Hosting Service for the same domain name or any of its domain aliases, the 30 day refund guarantee will not be applicable to any such new Order.

     

     

  3. On confirming, Deletion would be effective immediately.

 

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21 Aug 10 How do I add members for my Mailing list?

Once you have created a Mailing list, you need to specify the email addresses which would be permitted to post to and receive from the mailing list. These email addresses would be termed as members; every Mailing list can have as many as 500 such members.

Follow the process below to add members to your mailing list:

  1. In the Email management interface, go to Mailing Lists -> List.
     

  2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
     

  3. In the details view that follows, click on Member List.
     

  4. On this page, you can enter the member email addresses in the text-box provided. Each email address must be entered on a separate line. You may also enter the member’s name after their email address separated by a space.
     

  5. Once you have added the members, click on Save Changes.

  6.  

IMPORTANT

Gossimer allows you to create upto 50 Mailing Lists with each list containing upto 500 members. There is a restriction on the maximum number of members in each mailing list as the server where your website is hosted is a Virtual Hosting Server, where the resources are shared across several Customers. By adding more members to the Mailing list, there are chances of the resources being over-utilized by some customers and others suffering for the lack of the same.

 

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21 Aug 10 File extensions that are not allowed as attachments

From a security perspective, Gossimer, LLC Mail Server would reject inbound mails containing attachments with any of the following file extensions -

 

.ade .adp .adt .app .asd .asp .asx .bas
.bat .bin .btm .cab .cbl .cbt .cgi .chm
.cil .cla .clas .class .cmd .cpe .cpl .crt
.csc .csh .css .cvp .dll .dot .drv .exe
.fon .fxp .hlp .hta .htr .inf .ini .inp
.ins .isp .jar .js .jse .keyreg .ksh .lib
.lnk .mda .mdb .mde .mdt .mdw .mht .mhtm
.mhtml .msc .msi .msp .mst .mp3 .nte .nws
.obj .ocx .ops .ov .pcd .pgm .pif .pl
.pm .prg .scr .sct .shb .shs .slb .smm
.swf .swt .sys .vbe .vbs .vbx .vir .vmx
.vxd .wmd .wms .wmz .wsc .wsf .wsh .xms
 

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16 Aug 10 Auto-responders

An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply from the email system to any email that is sent to this address as soon as it is received.

Auto-Responder Features: 

  • Ability to draft the response in Plain Text or HTML
  • Ability to attach the original mail
  • Ability to automatically disable the auto-responder on a particular date
  • Ability to limit the number of auto replies sent to the same Email address. This can be quite useful – for example – if you have enabled a vacation message and receive an Email from Mr. X, then the Email system would send back an auto-response which states that you are currently out of office. If Mr. X sends you another Email on the same day, there is no point sending the same auto response again as he already knows that you are out of office.
  • Built-in Protection against Mail Loops. Our auto-responders ensure that infinite mail loops are blocked. Mail loops could get created in cases such as, an auto-responder sending a reply to another auto-responder.
  • Automatically detects Emails from mailing lists and does not send an auto-response to such mails.

You to enable/disable auto-responders for any email address from the Email management interface in your Control Panel. Each of your email users too can add, delete and modify their own auto-responder from their web-based email interface.

You can setup an auto-responder for your email address by following these steps:

1. In the Email management interface, click on List Email Addresses from the summary.

2. The next page will contain a list of all email addresses associated with your package. Click on the email address for which you wish to set the auto-responder.

3. Click on Modify Settings.

4. Select the check-box for Auto-responder in the lower half of the form. Here, you would have to enter the message that you want to be sent out as an automatic response.

5. Once you have completed the settings, click on Make Changes.

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16 Aug 10 Can I ban certain members from a mailing list?

If, for some reason, you wish to temporarily block certain members from sending mails to or receive mails from the list, you need to ban these members. In order to disable their access to the Mailing list, you need to add their Email addresses to the banned Email addresses list. Follow the procedure below to do so:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.

3. In the details view that follows, click on Banned Email Addresses.

4. Enter the Email addresses of the members whom you wish to ban, each on a separate line. You can ban up to 50 members in such fashion.

5. Once this is done, click on Save Changes.

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