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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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12 Mar 10 Can I restrict certain people from joining a mailing list?

Depending upon the nature of your Mailing list, you may choose to keep subscription to the list limited, or make the list open for all. To do this, you need to specify the Subscription Preferences for your mailing list. You can allow either

  • allow anyone to join the list by sending a subscription request, or
  • allow people to join only with the approval of moderators.

 

 

Subscription preferences can be specified at the time of creation of the Mailing list itself. If you wish to modify these at a later time, follow the process below:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.

3. In the details view that follows, click on Modify.

4. On this page, you can set your subscription preference towards the bottom of the form. Select the radio button against the option of your choice.

5. Click on Submit.

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11 Mar 10 Webmail Features

IMPORTANT

Email Hosting Orders activated on or after 2 July, 2009, will have a separate Email management and Webmail interface.

  • Intuitive User Interfaces
    Our Webmail consists of Advanced interfaces for both IE and Mozilla/Firefox that look like traditional desktop clients and utilize the latest technologies. A light-weight simple interface is also provided, for access via any browser.
  • Superior Online Address Book
    Need a phone number but don’t have access to your computer? Store your contacts in the private online address book provided with every mailbox, and the next time you are away from your PC or PDA, you can still get access to that information via any web browser.

    You can also search and import contacts via Internet Directory Services (LDAP) and import/export contacts from/to the CSV (Comma Separated Values) file format.

  • Calendar / Task List
    Create and manage your appointments, tasks, birthdays, meetings, conference schedules, events, anniversaries etc in your own personal calendar. Setup automatic reminders for all important tasks and dates. Access this information from anywhere, anytime.
  • Unique Tab-Based Email Browsing
    Email messages can be viewed using a unique tab-based interface that allows for quick and easy navigation of messages without requiring multiple windows to be open.
  • Folder Management
    Messages received by our webmail can be moved among folders for sorting and archiving purposes. New folders and sub-folders can be added and deleted, allowing users to categorize and organize messages. These same folders can also be accessed via IMAP and vice versa.
  • Drag and Drop Messages
    Unlike conventional web interfaces, you can simply drag and drop messages into the desired folder to move the same.
  • Full HTML Email Support
    Our Webmail supports HTML Email messages, allowing users to receive attached pictures, multimedia content and data contained in Email messages. Users can also compose html Email messages and attach files to outgoing messages.
  • Message Templates
    Commonly known as stationery. The new Message template Wizard allows users to add images and enhanced HTML formatting to outgoing messages. After generating a template, the source HTML can be edited manually.
  • Sorting & Searching
    Messages contained in any folder can be sorted by Subject, Date, or Email Address. Users can also search their mailbox for messages containing matches of the user-specified string, allowing quick and easy access to stored Email.
  • Mail Encryption [PGP]
    Keep your mail private by enabling mail encryption. Options range from commercial to military grade encryption (4096 bit) for outgoing Email messages. Messages can be automatically signed with your public encryption key, allowing others to send encrypted messages to you.
  • Change Passwords
    All users can change their own passwords using the webmail interface without getting in touch with the Email administrator.
  • Email Forwarding
    Each user can forward a copy of all incoming Emails to one or more other Email addresses.
  • Auto-Responder / Vacation Message
    Each user can add, delete and modify their own auto-responder from their webmail interface. Enabling the auto-responder would result in an automatic reply being sent out by the Email system as soon as an Email is received for that specific Email address. Auto-Responders are commonly used for the following:

    • Vacation Messages: Notifying anyone that sends an Email to this address that the user to whom this Email was sent is currently out of office / town. For example – “I am currently out of the office and have limited access to Email. I will be back on Friday, 5th Oct. In case of any urgent work, you may contact Mr. John Smith at (123)-123-1234 in my absence.
    • Delivery Confirmations: Notifying anyone that sends an Email to this address that their message has been received. For example, an auto-responder for a sales Email address – “Thank you for your Email. This is to confirm that your message has been received by us. We will be replying to you shortly.

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11 Mar 10 How do I setup an Email Address to forward to another mailbox?

Once you have understood what an Email Forward / Alias is, follow the procedure outlined below, to define one:

1. From the Email management interface, go to Email Addresses -> Add

2. Here, enter the name for the Email address that you wish to create.

3. Now, click on the Define Email Forwards checkbox and decide whether you wish to forward emails coming to this email address to a Local Email address or a Remote one.

a. Local Email Address – If you have created another Email Box for this domain name previously, then this would appear in the left hand box and you can select one or more of these Email Boxes to receive a copy each, of all mails sent to your forwarded email address.

For example, if your domain name is yourcompany.com and you want to forward sales@yourcompany.com to info@yourcompany.com, then info is a local email address for your domain name.

b. Remote Email Address – You can choose to forward emails to one or more external email addresses (on a different domain name) by specifying each one of these on separate lines in the provided text box.

For example, if your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to yourcompany@yahoo.com and yourcompany@hotmail.com, then you would enter both the latter email addresses on separate lines in the provided text box.

Furthermore, you can set Advanced Email Forward Options by clicking on the Define Wild-Carded Destinations button and mentioning separate domain names in each line, if the name of the email box in both the source domain name and the destination domain name are the same.

For example, if your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to sales@somename.com and sales@someothername.com, then you can set a wild-carded destination since the email box sales is common in both the source domain name (yourcompany.com) and the destination domain names (somename.com, someothername.com).

5. Click on the Submit button to save your settings.

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09 Mar 10 Restriction on the Size of Attachments and Email Messages

 

In case of Email Hosting packages hosted on Gossimer’s Servers, the following restrictions apply:

     

  1. While there is no per file attachment size restriction, the combined size of all file attachments can not exceed 15 MB.
  2. The size of the entire email (including the message body, headers, attachments) can not exceed 20 MB.

This restriction applies to mails sent/received through either the Webmail interface or any Email client.

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08 Mar 10 Suspending/Unsuspending an Email address

You can suspend an email address if you wish to disable it temporarily. Once suspended, any mails being sent to that email address would bounce back to the sender.

Follow the process outlined below to suspend an Email address:

1. In the Email management interface, click on List Email Addresses.

2. The following page would have a list of all Email addresses associated with your package. Select the check-box before the Email address that you wish to suspend.

3. Click on the Suspend button. This will disable the Email address until you choose to restore it.

In order to restore a suspended email address, select the check-box before it, and click on Unsuspend.

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07 Mar 10 Outlook Express

Follow the steps detailed below to use Microsoft Outlook Express 6.0 to send/receive emails from your Email account.

 

1. Start Outlook Express 6.0. On the Tools menu, click Accounts.

express01 Outlook Express

 

2. In the Internet Accounts dialog box, click Add, and then click Mail

express02 Outlook Express

 

3. In the Display name box, type the name that you want others to see when you send a message, and then click Next.

express03 Outlook Express

 

4. In the E-mail address box, type the e-mail address for the account that you are using (for example, user@yourdomainname.com), and then click Next.

express04 Outlook Express

 

5. Under E-mail Server Names, click the appropriate incoming e-mail server type (Post Office Protocol version 3 [POP3] is the default type).

express05 Outlook Express

 

6. Incase you selected POP3 as the incoming mail server in the above step, enter the Incoming mail server as pop.yourdomainname.com. If you selected IMAP as the incoming mail server, then the mail server you need to use is imap.yourdomainname.com. The SMTP server address in any case will be entered as smtp.yourdomainname.com. Once this is done, click Next.

express06 Outlook Express

 

7. Type your complete email address and password in the Account name and Password boxes respectively and then click Next.

express07 Outlook Express

 

8. The next window that you see reads “Congratulations, you have successfully entered all of the information required to set up your account. To save these settings, click Finish.

express08 Outlook Express

 

9. Now again open the Internet Accounts dialog box referring to steps 1 and 2. In the Mail view, you will see the Account you have just added. Now you need to click Properties.

express09 Outlook Express

 

10. Under the Servers tab, you need to check the checkbox My server requires authentication placed under Outgoing Mail Server. Once this is done, click Apply and close the Internet Accounts dialog box.

express10 Outlook Express

 

11. Now under Send/Receive button, click on Send and Receive All and the mails will be download and visible when you click on Inbox which is located in the List of Local Folders as shown below.

express11 Outlook Express

 

IMPORTANT 

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.

To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -

a. In Outlook Express, on the Tools menu, click Accounts.

express01 Outlook Express

 

b. Select the email account you wish to modify and click Properties.

express09 Outlook Express

 

c. Under the Advanced tab, replace the default port number 25 with the alternate port number 2525 in the field provided for Outgoing mail (SMTP).

express12 Outlook Express

 

d. Click OK and then Close to save the changes.

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04 Mar 10 How do I Monitor and Control the Content of my Mailing List?

In order to ensure that the content of the mails being sent to a list are not offensive to members, it is a good idea to employ moderators for the mailing list who monitor the content of mails. Click here to know how to specify a moderator for a mailing list >>

In addition to this you also need to specify your Message Moderation Preferences, which would govern all access to your Mailing list. You can specify:

  • Who can post messages to this list?
    • Only allow moderators to send messages (all messages by others* could either be rejected, or sent to the moderators)
    • Only allow members of the list to send messages (all messages by non-members could either be rejected, or sent to the moderators)
    • Allow everyone (all messages could first be sent to the moderators)
  • Who should receive any replies sent to a message on the Mailing list?
    • The original sender
    • The entire list
    • A specific Email address
       
    IMPORTANT  

    * Messages sent by the moderator(s) will also be sent for moderation. This feature has been built in Gossimer’s Mail Servers, so as to prevent spamming by spoofing the moderator’s email address.

Message Moderation Preferences can be specified at the time of creation of the Mailing list itself. If you wish to modify these at a later time, follow the process below:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.

3. In the details view that follows, click on Modify.

4. On this page, you can set your Message Moderation Preferences.

5. Once you have decided on your preferences, click on Submit.

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28 Feb 10 What is a Domain Alias?

Gossimer allows you to receive emails on multiple domain names, at the email addresses created through your Email Hosting package. This enables you to receive emails on multiple domain names, without having to go through the trouble of setting up email addresses for each domain name.

Example 1 

If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain.net and yourdomain.info at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain.net and yourdomain.info as aliases for yourdomain.com. Here, emails sent to user@yourdomain.net and user@yourdomain.info can be received at user@yourdomain.com.

Example 2

If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain1.com and yourdomain2.com at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain1.com and yourdomain2.com as aliases for yourdomain.com. Here, emails sent to user@yourdomain1.com and user@yourdomain2.com can be received at user@yourdomain.com.

You can add up to 5 Domain Aliases with each Email Hosting package that you purchase. However, note that DNS Services in your Email Hosting package are included only for the primary domain name, and not for the Domain Aliases.

Click here to read how to add Domain Aliases to your Email Hosting package >>

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28 Feb 10 How do I get a list of all Email addresses?

You can view a detailed list of all Email addresses that you have created using your Email Hosting service, from the Email management interface in your Control Panel. In order to do so, you need to go to Email Addresses -> List in the Email management interface.

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26 Feb 10 How do I specify moderators for a mailing list?

A moderator is someone who monitors the quality of the content mailed to your mailing list. It is generally considered a good practice to employ moderators for a Mailing list, who ensure that there is no abuse of the mailing list and that the content which is posted does not antagonize any members.

The owner of the list is also its primary moderator. To add moderators for your Mailing list, follow the process given below:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.

3. In the details view that follows, click on Moderator List.

4. On this page, you can enter the moderator email addresses in the text-box provided. Each email address must be entered on a separate line. You may also enter the moderator’s name after their email address separated by a space.

5. Once you have added the moderators, click on Save Changes.

 

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24 Feb 10 Renewal Reminders

Gossimer sends mails to its Customers informing them about all Mail Hosting packages that are nearing their expiration date.

Customers of Gossimer:

Customers are sent Expiring Mail Hosting packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.

The Reminders are sent to the Customer Username from 45 days prior to the Mail Hosting package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).

This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these orders.
 

Gossimer Resellers can easily view all Expiring and Expired Domain Names from the Renewal Management Interface and choose to Renew any Mail Hosting package on behalf of their Customer(s).

 

IMPORTANT

When a Mail Hosting package Expires,

  • the package is immediately Suspended. This means that you would be unable to use your package, until it is Renewed.
     

  • the Customer is sent an e-mail, informing him that he has 15 days to Renew his Mail Hosting package, post which the package is Deleted.

 

When the Mail Hosting package is Deleted, the Customer is sent one final e-mail informing him/her that the Mail Hosting package is Deleted, since it was not Renewed within 15 days after Expiry.

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24 Feb 10 What is an Email Forward or Alias?

To understand the concept of Email Forwards / Aliases, lets consider an example:

 

Assume you have just created an Email address, say sales@yourcompany.com where you wish to entertain all sales queries from your clients. Now, you desire that all mail being sent to this email address not be collected in a single mailbox, but instead be directed to the individual email addresses of all your sales team members.

This is where Email Forwards / Aliases are useful. You can setup all email for sales@yourcompany.com to be forwarded to any other single or multiple email addresses. This implies that sales@yourcompany.com is an alias for multiple email accounts or other aliases.

You can forward email to a specific address to either a local destination, or a remote one. Hence, mail sent to sales@yourcompany.com can be forwarded to either john@yourcompany.com, or john@hotmail.com, or both! Apart from this, you can also specify wild-carded destinations for your Email.

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23 Feb 10 Listing, Searching and Managing Orders

You can setup your Email Hosting service through your Control Panel with Gossimer, LLC, from the Email Administration Interface. To access the interface, follow the simple steps mentioned below -

1. Login to your Control Panel.

Resellers do so from http://manage.gossimer.com/reseller;
Customers do so from http://manage.gossimer.com/customer.

2. Once logged in to your Control Panel,

Resellers, go to Products -> Search -> Email Hosting Search 
Customers, go to Email hosting -> List/Search

and enter the Domain name for which you have purchased the service.

3. On the search results page, click on the domain name. This will take you to the Order details view, where you can manage your Email hosting package.

Clicking on Manage Email Hosting Service in the Order details view will launch the Email management interface in a new window. You can make modifications to your Email hosting setup here.

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