Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
Depending upon the nature of your Mailing list, you may choose to keep subscription to the list limited, or make the list open for all. To do this, you need to specify the Subscription Preferences for your mailing list. You can allow either
- allow anyone to join the list by sending a subscription request, or
- allow people to join only with the approval of moderators.
Subscription preferences can be specified at the time of creation of the Mailing list itself. If you wish to modify these at a later time, follow the process below:
1. In the Email management interface, go to Mailing Lists -> List.
2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
3. In the details view that follows, click on Modify.
4. On this page, you can set your subscription preference towards the bottom of the form. Select the radio button against the option of your choice.
5. Click on Submit.
Tags: Bears, Creation, Details View, Email Hosting, Email Management, Hosting Package, Limited, Management Interface, Nature, People, Preference, Radio Button, Subscription Preferences, Subscription Request
IMPORTANT
Email Hosting Orders activated on or after 2 July, 2009, will have a separate Email management and Webmail interface.
- Intuitive User Interfaces
Our Webmail consists of Advanced interfaces for both IE and Mozilla/Firefox that look like traditional desktop clients and utilize the latest technologies. A light-weight simple interface is also provided, for access via any browser.
- Superior Online Address Book
Need a phone number but don’t have access to your computer? Store your contacts in the private online address book provided with every mailbox, and the next time you are away from your PC or PDA, you can still get access to that information via any web browser.
You can also search and import contacts via Internet Directory Services (LDAP) and import/export contacts from/to the CSV (Comma Separated Values) file format.
- Calendar / Task List
Create and manage your appointments, tasks, birthdays, meetings, conference schedules, events, anniversaries etc in your own personal calendar. Setup automatic reminders for all important tasks and dates. Access this information from anywhere, anytime.
- Unique Tab-Based Email Browsing
Email messages can be viewed using a unique tab-based interface that allows for quick and easy navigation of messages without requiring multiple windows to be open.
- Folder Management
Messages received by our webmail can be moved among folders for sorting and archiving purposes. New folders and sub-folders can be added and deleted, allowing users to categorize and organize messages. These same folders can also be accessed via IMAP and vice versa.
- Drag and Drop Messages
Unlike conventional web interfaces, you can simply drag and drop messages into the desired folder to move the same.
- Full HTML Email Support
Our Webmail supports HTML Email messages, allowing users to receive attached pictures, multimedia content and data contained in Email messages. Users can also compose html Email messages and attach files to outgoing messages.
- Message Templates
Commonly known as stationery. The new Message template Wizard allows users to add images and enhanced HTML formatting to outgoing messages. After generating a template, the source HTML can be edited manually.
- Sorting & Searching
Messages contained in any folder can be sorted by Subject, Date, or Email Address. Users can also search their mailbox for messages containing matches of the user-specified string, allowing quick and easy access to stored Email.
- Mail Encryption [PGP]
Keep your mail private by enabling mail encryption. Options range from commercial to military grade encryption (4096 bit) for outgoing Email messages. Messages can be automatically signed with your public encryption key, allowing others to send encrypted messages to you.
- Change Passwords
All users can change their own passwords using the webmail interface without getting in touch with the Email administrator.
- Email Forwarding
Each user can forward a copy of all incoming Emails to one or more other Email addresses.
- Auto-Responder / Vacation Message
Each user can add, delete and modify their own auto-responder from their webmail interface. Enabling the auto-responder would result in an automatic reply being sent out by the Email system as soon as an Email is received for that specific Email address. Auto-Responders are commonly used for the following:
- Vacation Messages: Notifying anyone that sends an Email to this address that the user to whom this Email was sent is currently out of office / town. For example – “I am currently out of the office and have limited access to Email. I will be back on Friday, 5th Oct. In case of any urgent work, you may contact Mr. John Smith at (123)-123-1234 in my absence.“
- Delivery Confirmations: Notifying anyone that sends an Email to this address that their message has been received. For example, an auto-responder for a sales Email address – “Thank you for your Email. This is to confirm that your message has been received by us. We will be replying to you shortly.“
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Once you have understood what an Email Forward / Alias is, follow the procedure outlined below, to define one:
1. From the Email management interface, go to Email Addresses -> Add
2. Here, enter the name for the Email address that you wish to create.
3. Now, click on the Define Email Forwards checkbox and decide whether you wish to forward emails coming to this email address to a Local Email address or a Remote one.
a. Local Email Address – If you have created another Email Box for this domain name previously, then this would appear in the left hand box and you can select one or more of these Email Boxes to receive a copy each, of all mails sent to your forwarded email address.
For example, if your domain name is yourcompany.com and you want to forward sales@yourcompany.com to info@yourcompany.com, then info is a local email address for your domain name.
b. Remote Email Address – You can choose to forward emails to one or more external email addresses (on a different domain name) by specifying each one of these on separate lines in the provided text box.
For example, if your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to yourcompany@yahoo.com and yourcompany@hotmail.com, then you would enter both the latter email addresses on separate lines in the provided text box.
Furthermore, you can set Advanced Email Forward Options by clicking on the Define Wild-Carded Destinations button and mentioning separate domain names in each line, if the name of the email box in both the source domain name and the destination domain name are the same.
For example, if your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to sales@somename.com and sales@someothername.com, then you can set a wild-carded destination since the email box sales is common in both the source domain name (yourcompany.com) and the destination domain names (somename.com, someothername.com).
5. Click on the Submit button to save your settings.
Tags: Advanced Email Forward, Boxes, Checkbox, Destination Domain Name, Domain Names, Email Address, Email Addresses, Email Alias, Email Box, Email Forward, Email Forwards, Email Management, Forward Sales, Left Hand, Mailbox, Management Interface, Options, Remote Email, Setup Email, Source Domain, Yahoo!
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IMPORTANT
Email Hosting Orders activated on or after 2 July, 2009, will have a separate Email management and Webmail interface.
As an alternative to downloading and viewing your emails using Email Clients, Gossimer provides you a Web-based interface to access your emails online from anywhere. We provide rich innovative user-interfaces that are specifically designed for business users. The Webmail interface allows each of your users to manage their emails, address book, tasks, appointments, password, email forwarding options, auto-responders, etc. in an effective manner.
To access your Webmail interface, you can use the URL of the form http://webmail.yourdomainname.com. Here, you would need to login with the your email address and the corresponding password.
IMPORTANT
Please note the following information related to your usage of Gossimer’s Email Hosting service:
- Before you start using Gossimer’s Email Hosting service, you need to either -
- modify the Name Servers of your domain name to Gossimer’s Name Servers, or
- create the necessary DNS Records on the existing Name Servers of the domain name.
Click here to read more about it >>
If the MX Records created on the existing Name Servers do not point to the IP addresses of Gossimer’s Email Server, anyone sending emails to email addresses using Gossimer’s Email Hosting service will encounter the following bounce back message:
Sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1)
- Gossimer’s Email Hosting Servers have basic anti-spam protection enabled. External Email Servers sending emails to Gossimer’s Email Hosting Servers are required to have proper, fully compliant Reverse DNS Records (also referred to as FCrDNS on the Internet). This helps Gossimer’s Email Hosting Servers detect trojaned computers trying to send us spam and/or viruses. Absence of a reverse DNS entry will result in the emails being rejected with the following message:Client host rejected: cannot find your reverse hostname (#5.7.1)If emails sent to you by someone are being rejected due to a lack of a Reverse DNS Record, then the sender needs to contact the their Email Service Provider. The Email Service Provider need to add an appropriate PTR (Pointer) Record in their DNS Server. Also, a PTR Record must have a corresponding valid A Record.For example, if the sender Email Server is mail.senderdomainname.com and it is mapped to the IP Address 111.222.333.444, then the following DNS Records must exist:
mail.senderdomainname.com. IN A 111.222.333.444
111.222.333.444.in-addr.arpa. IN PTR mail.senderdomainname.com.
One matching pair of PTR and A Records is sufficient. Hence, even if there are multiple A Records pointing to the same IP address, having any one of them in the PTR Record is sufficient.
Reference:
RFC1912 >>
IMPORTANT
Presence of a valid PTR Record does not exempt the sending Email Server from other anti-spam checks.
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Once you have purchased the Email Hosting service from Gossimer, you need to take the following steps to start using the service.
Change the Name Servers of your Domain name
To activate the service, you need to modify the Name servers of your Domain name to Gossimer’s Name servers.
Follow the process outlined below to know what Name servers you need to use:
- Login to your Control Panel and search for the Domain name for which you have purchased this service. Click here to learn how >>
- In the Order List View that appears, click on that particular Domain Name.
- In the details view, click on View Name Server Details.
- Here, you would find the list of Name servers you need to set for your Domain name. Alternatively, if you wish to retain the Name servers of your Domain name instead of using our Name servers, you would need to add the records listed on this page on your Name servers.
IMPORTANT
If you do not use Gossimer’s Name Servers or do not modify your domain name’s MX Record to point to our server, then you would not be able to Receive emails from your domain name. If someone tries to send a mail to an email account on your domain name immediately after you have either modified your domain name’s Name Servers or pointed your domain name’s MX Record to ours, that person would encounter the following error message:
Error: Sorry. Although I’m listed as a best-preference MX or A for that host, it isn’t in my control/locals file, so I don’t treat it as local. (#5.4.6)
and no mails are delivered to that email account.
This issue will get resolved automatically half an hour after either your domain name’s Name Servers have been modified or your domain name’s MX Record has been pointed to ours.
Reference:
Click here to find out how you can modify the Name Servers, if you have registered your Domain Name with Gossimer >> Click here to know what is an MX Record >>
Create Email Accounts
Once the service is activated, you should create Email accounts to send and receive mails. Apart from creating Email accounts, you can also setup Email forwards, aliases, mailing lists etc. from your Email Administration Interface. Click here to learn how >>
Send and Receive Email using the accounts you created
Gossimer offers you 2 options while sending and receiving mail using the accounts you create:
You can now send/receive Email using your newly created Email address either using a desktop Email client or through the Webmail interface.
Tags: Create Email, Details View, Domain Name, Email Account, Email Accounts, Email Administration, Email Domain, Email Hosting, Email Service, Error Message, Gossimer, Half An Hour, Hosting Service, List Servers, Locals, Mail Account, Mail Email, Message Error, Mx Record, Name Server, Name Servers, Preference, Server Details, Web-based interface
In case of Email Hosting packages hosted on Gossimer’s Servers, the following restrictions apply:
- While there is no per file attachment size restriction, the combined size of all file attachments can not exceed 15 MB.
- The size of the entire email (including the message body, headers, attachments) can not exceed 20 MB.
This restriction applies to mails sent/received through either the Webmail interface or any Email client.
Tags: Attachment Size, Attachments, Email Client, Email Messages, Manitoba, Message Body, Servers, Size Restriction, Webmail Interface
Follow the steps described below to use Microsoft Outlook 2003 to send/receive emails from your Email account.
1. Start Microsoft Outlook 2003. On the Tools menu, click E-mail Accounts.

2. Select Add a new e-mail account and click Next.

3. Under Server Type, click the appropriate incoming mail server type and then click Next.

4. Under the User Information area, type the name that you want others to see when you send a message, in the Your Name field. Incase you selected POP3 as the incoming mail server in the above step, enter the Incoming mail server as pop.yourdomainname.com. If you selected IMAP as the incoming mail server, then the mail server you need to use is imap.yourdomainname.com. The SMTP server address in any case will be entered as smtp.yourdomainname.com. Type your complete email address and the corresponding password in the User Name and Password boxes respectively under Logon Information.

5. Now click More Settings button and select the Outgoing Server tab. Here you need to check the My outgoing server (SMTP) requires authentication checkbox. Once that is entered, click OK.

6. Click Finish to close the E-mail Accounts dialog box.

7. Now under Send/Receive button, click Send/Receive All and the mails will be downloaded.

IMPORTANT
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. In Microsoft Outlook 2003, on the Tools menu, click E-mail Accounts.

b. Select View or change existing email accounts and click Next.
c. Select the email account you wish to modify and click Change.

d. In the Internet E-mail Settings section, click More Settings.

e. Under the Advanced tab, replace the default port number 25 with the alternate port number 2525 in the field provided for Outgoing server (SMTP).

f. Click OK, Next and then Finish to save the changes.
Tags: Authentication, Default Port, E Mail Account, Email Account, Email Accounts, Gossimer, Imap Mail, Incoming Mail Server, Information Area, Isp, Mail Accounts, Mail Box, Mail Server Type, Mail Service, Microsoft Outlook 2003, New E Mail, New E Mail Account, New Mail, Outgoing Mail Server, Outgoing Server, Password Boxes, Pop3 Mail, Server Mail, Server Tab, Settings Button, Smtp Server Address, User Information
A catch-all is an account that receives messages sent to non-existent email addresses at your domain name. For example, if someone sends a mail to mgmt@yourdomainname.com, and the account didn’t actually exist, your catch-all would receive this message. A catch-all email address can ensure that genuine and possibly important communication intended for you is NEVER missed.
The catch-all account could be configured to:
- Store all incoming messages (mailbox)
- Forward all incoming messages to one or more email addresses
- Send a customized auto-response
- Bounce all incoming messages
- Silently delete all incoming messages without a bounce
Follow the process outlined below to configure the catchall account for emails on your domain name:
1. In the Email management interface, go to Email Addresses -> Catchall Account.
2. Your catchall account bears the name default@<your primary domain name> (e.g. default@mydomain.com, default@domain.net etc.). For this account, you can either
- Setup a mailbox to store all mail, or
- Forward all mail sent to non-existent addresses on your domain name to another local or remote email address, or
- Bounce all mail sent to non-existent addresses on your domain name back to the sender, or
- Silently delete all such email.
3. Select the check-box before the option you prefer to implement, and provide the necessary details.
4. Once you have completed all the necessary settings, click on Save Changes.
Tags: Auto Responders, Auto Response, Bears, Default Domain, Domain Name, Email Account, Email Address, Email Addresses, Email Management, Emails, Forward, Forwards, Incoming Messages, Lt, Mail, Management Interface, Necessary Details, Necessary Settings, New Email Address
You can suspend an email address if you wish to disable it temporarily. Once suspended, any mails being sent to that email address would bounce back to the sender.
Follow the process outlined below to suspend an Email address:
1. In the Email management interface, click on List Email Addresses.
2. The following page would have a list of all Email addresses associated with your package. Select the check-box before the Email address that you wish to suspend.
3. Click on the Suspend button. This will disable the Email address until you choose to restore it.
In order to restore a suspended email address, select the check-box before it, and click on Unsuspend.
Tags: Address Check, Email Address, Email Addresses, Email Check, Email Management, Management Interface
Follow the steps detailed below to use Microsoft Outlook Express 6.0 to send/receive emails from your Email account.
1. Start Outlook Express 6.0. On the Tools menu, click Accounts.

2. In the Internet Accounts dialog box, click Add, and then click Mail.

3. In the Display name box, type the name that you want others to see when you send a message, and then click Next.

4. In the E-mail address box, type the e-mail address for the account that you are using (for example, user@yourdomainname.com), and then click Next.

5. Under E-mail Server Names, click the appropriate incoming e-mail server type (Post Office Protocol version 3 [POP3] is the default type).

6. Incase you selected POP3 as the incoming mail server in the above step, enter the Incoming mail server as pop.yourdomainname.com. If you selected IMAP as the incoming mail server, then the mail server you need to use is imap.yourdomainname.com. The SMTP server address in any case will be entered as smtp.yourdomainname.com. Once this is done, click Next.

7. Type your complete email address and password in the Account name and Password boxes respectively and then click Next.

8. The next window that you see reads “Congratulations, you have successfully entered all of the information required to set up your account. To save these settings, click Finish.

9. Now again open the Internet Accounts dialog box referring to steps 1 and 2. In the Mail view, you will see the Account you have just added. Now you need to click Properties.

10. Under the Servers tab, you need to check the checkbox My server requires authentication placed under Outgoing Mail Server. Once this is done, click Apply and close the Internet Accounts dialog box.

11. Now under Send/Receive button, click on Send and Receive All and the mails will be download and visible when you click on Inbox which is located in the List of Local Folders as shown below.

IMPORTANT
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. In Outlook Express, on the Tools menu, click Accounts.

b. Select the email account you wish to modify and click Properties.
c. Under the Advanced tab, replace the default port number 25 with the alternate port number 2525 in the field provided for Outgoing mail (SMTP).

d. Click OK and then Close to save the changes.
Tags: Internet Accounts
dialog box referring, Internet Accounts
dialog box, Isp, ISPs block port, Mail Server, Microsoft, Outgoing Mail Server/SMTP Service, Post Office
Follow the steps detailed below to use Windows Mail to send/receive emails.
1. Start Windows Mail. On the Tools menu, click Accounts.

2. In the Internet Accounts window, click Add.

3. Select the Account Type as E-mail Account and click Next.

4. In the Display name field, type the name that you want others to see when you send a message and then click Next.

5. Enter your complete email address of the type user@yourdomainname.com in the Email address field and then click Next.

6. In the Set up e-mail servers section, select the Incoming e-mail server type as POP3 or IMAP. Enter the Incoming mail server as pop.yourdomainname.com if you choose POP and imap.yourdomainname.com if you choose IMAP.
The Outgoing e-mail server (SMTP) name address in any case will be entered as smtp.yourdomainname.com. Once this is done, click Next.

7. Enter your complete email address such as user@yourdomainname.com in the E-mail username field and the account password in the Password field.

Click Next to continue.
8. Make sure Do not download my e-mail and folders at this time checkbox is checked and click Finish to return to Internet Accounts window.
9. Select your account and then click Properties.

10. This will bring up the account Properties window. Click on the Servers tab.

Under Outgoing Mail Server, select the checkbox adjacent to My server requires authentication and then click Settings.
11. Select the Use the same settings as my incoming mail server radio button and then click OK.

12. In the account Properties window, click OK to save the changes. Your account is now configured to send and receive mails.
IMPORTANT
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. In Windows Mail, on the Tools menu, click Accounts.

b. In the Internet Accounts window, select your account and then click Properties.
c. This will bring up the account Properties window. Click on the Advanced tab.

In the Outgoing mail (SMTP) field, replace the default port number 25 with the alternate port number 2525.
d. Click OK to save the changes.
Tags: Account Password, Address Field, Checkbox, Click Properties, Default Port, E Mail Account, e-mail server, Imap Mail, Incoming Mail Server, Internet Accounts
window, Internet Accounts, Mail Address, Mail Server Type, Mail Servers, Mail Service, Mail Tools, Mail Username, Outgoing Mail Server, Password Field, Radio Button, Server Radio, Server Smtp, Servers Tab, Start Windows
In order to ensure that the content of the mails being sent to a list are not offensive to members, it is a good idea to employ moderators for the mailing list who monitor the content of mails. Click here to know how to specify a moderator for a mailing list >>
In addition to this you also need to specify your Message Moderation Preferences, which would govern all access to your Mailing list. You can specify:
- Who can post messages to this list?
- Only allow moderators to send messages (all messages by others* could either be rejected, or sent to the moderators)
- Only allow members of the list to send messages (all messages by non-members could either be rejected, or sent to the moderators)
- Allow everyone (all messages could first be sent to the moderators)
- Who should receive any replies sent to a message on the Mailing list?
IMPORTANT
* Messages sent by the moderator(s) will also be sent for moderation. This feature has been built in Gossimer’s Mail Servers, so as to prevent spamming by spoofing the moderator’s email address.
Message Moderation Preferences can be specified at the time of creation of the Mailing list itself. If you wish to modify these at a later time, follow the process below:
1. In the Email management interface, go to Mailing Lists -> List.
2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
3. In the details view that follows, click on Modify.
4. On this page, you can set your Message Moderation Preferences.
5. Once you have decided on your preferences, click on Submit.
Tags: Access List, Address Message, Bears, Control, Creation, Details View, Email Address, Email Management, Mail Servers, Management Interface, Members List, Moderation, Monitor And Control, Send Messages
Follow the steps detailed below to use Entourage 2004 to send/receive emails.
1. Start Entourage. Click Tools -> Accounts.

2. In the Accounts window, click New.

3. The Account Setup Assistant will start. Click the Configure account manually button.

4. In the New Account dialog box, select the Account type as POP or IMAP as per your choice.

5. Provide the relevant information in the following fields -
- Account name – you can enter any name via which you would like to refer this mailbox (Sales, Support, etc.)
- Name – the name that you want others to see when you send a message
- E-mail address – your email address such as user@yourdomainname.com
- Account ID – your email address such as user@yourdomainname.com
- POP/IMAP Server (Incoming Server) - pop.yourdomainname.com if you choose POP and imap.yourdomainname.com if you choose IMAP
- Password – password for your email account
- SMTP server – smtp.yourdomainname.com

Then, click the Click here for advanced sending options button under Sending mail section.
6. Select the checkbox labeled SMTP server requires authentication and set authentication to Use same settings as receiving mail server.

7. Click OK in the Edit Account window and then close the Accounts window to save your settings. Your account is now configured to send and receive mails.
IMPORTANT
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. In Entourage, on the Tools menu, click Accounts.

b. In the Accounts window, the email account configured is listed. Select the account and click Edit.
c. This will bring up the Edit Account window.

Click the Click here for advanced sending options button under Sending mail section.
d. In the Override default SMTP port field, replace the default port number 25 with the alternate port number 2525.

e. Click OK in the Edit Account window to save the changes.
Tags: Account Id, Account Setup Assistant, Account Smtp, Authentication, Checkbox, Click Tools, Default Port, E Mail, Elect, Email Account, Entourage, Gossimer, Imap, Incoming Server, Isp, ISPs block port, Mail Section, Mail Server, Outgoing Mail Server/SMTP Service, Outgoing Mail Server, Section 6, Sending Mail, Server Pop, Server Smtp
Gossimer allows you to receive emails on multiple domain names, at the email addresses created through your Email Hosting package. This enables you to receive emails on multiple domain names, without having to go through the trouble of setting up email addresses for each domain name.
Example 1
If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain.net and yourdomain.info at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain.net and yourdomain.info as aliases for yourdomain.com. Here, emails sent to user@yourdomain.net and user@yourdomain.info can be received at user@yourdomain.com.
Example 2
If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain1.com and yourdomain2.com at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain1.com and yourdomain2.com as aliases for yourdomain.com. Here, emails sent to user@yourdomain1.com and user@yourdomain2.com can be received at user@yourdomain.com.
You can add up to 5 Domain Aliases with each Email Hosting package that you purchase. However, note that DNS Services in your Email Hosting package are included only for the primary domain name, and not for the Domain Aliases.
Click here to read how to add Domain Aliases to your Email Hosting package >>
Tags: Alias, DNS, Dns Services, Domain Aliases, Domain Name, Domain Names, Email Addresses, Email Hosting, Emails, Gossimer
You can view a detailed list of all Email addresses that you have created using your Email Hosting service, from the Email management interface in your Control Panel. In order to do so, you need to go to Email Addresses -> List in the Email management interface.
Tags: Addresses Email, Control Panel, Email Addresses, Email Hosting, Email List, Email Management, Email Service, Hosting Service, List Management, Management Interface, Service Management
You can move a Email Hosting Order (except the one purchased for a .EU domain name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Email Hosting Order and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details:
- the Username Email Address** of the Customer account where you wish to move the order.
- the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Email Hosting Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are transferring this Email Hosting Order, is the one you really intend to and click on the Confirm button.
Note:
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* If you purchased the Email Hosting Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Email Hosting Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
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** If you are moving the Email Hosting Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may encounter an error while attempting to Move the Email Hosting Order, if
A. One or more Services for this order are currently being processed,
OR
B. There is a Pending Invoice for any other service associated with this order,
OR
C. There are one or more related services under another Customer of this [new] Reseller. For example, you have purchased Email Hosting Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Email Hosting Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Email Hosting Order is not possible and you will have to either
- wait for the processing to complete, or
- Cancel any Pending process.
<#start domorder#>OR
D. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
<#end domorder#>
2. If you move the Email Hosting Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Emai, Email Address, Email Hosting, Email Hosting Order, Eu Domain Name, European Union, Managed DNS Service, Move Services, Moving, Related Services, Services Button
A moderator is someone who monitors the quality of the content mailed to your mailing list. It is generally considered a good practice to employ moderators for a Mailing list, who ensure that there is no abuse of the mailing list and that the content which is posted does not antagonize any members.
The owner of the list is also its primary moderator. To add moderators for your Mailing list, follow the process given below:
1. In the Email management interface, go to Mailing Lists -> List.
2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
3. In the details view that follows, click on Moderator List.
4. On this page, you can enter the moderator email addresses in the text-box provided. Each email address must be entered on a separate line. You may also enter the moderator’s name after their email address separated by a space.
5. Once you have added the moderators, click on Save Changes.
Tags: Bears, Details View, Email Address, Email Management, Management Interface
Gossimer sends mails to its Customers informing them about all Mail Hosting packages that are nearing their expiration date.
Customers of Gossimer:
Customers are sent Expiring Mail Hosting packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.
The Reminders are sent to the Customer Username from 45 days prior to the Mail Hosting package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).
This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these orders.
Gossimer Resellers can easily view all Expiring and Expired Domain Names from the Renewal Management Interface and choose to Renew any Mail Hosting package on behalf of their Customer(s).
IMPORTANT
When a Mail Hosting package Expires,
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the package is immediately Suspended. This means that you would be unable to use your package, until it is Renewed.
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the Customer is sent an e-mail, informing him that he has 15 days to Renew his Mail Hosting package, post which the package is Deleted.
When the Mail Hosting package is Deleted, the Customer is sent one final e-mail informing him/her that the Mail Hosting package is Deleted, since it was not Renewed within 15 days after Expiry.
Tags: Customer Username, Deleted Mail, Displays, Domain Name, Domain Names, Domain Renewal, E Mail, Expiration Date, Expired Domain, Expiry Date, Gossimer, Hosting Packages, Mail Hosting, Management Interface, Product Category, Renewal Management, Renewal Reminders, Resellers, Sent Mail
To understand the concept of Email Forwards / Aliases, lets consider an example:
Assume you have just created an Email address, say sales@yourcompany.com where you wish to entertain all sales queries from your clients. Now, you desire that all mail being sent to this email address not be collected in a single mailbox, but instead be directed to the individual email addresses of all your sales team members.
This is where Email Forwards / Aliases are useful. You can setup all email for sales@yourcompany.com to be forwarded to any other single or multiple email addresses. This implies that sales@yourcompany.com is an alias for multiple email accounts or other aliases.
You can forward email to a specific address to either a local destination, or a remote one. Hence, mail sent to sales@yourcompany.com can be forwarded to either john@yourcompany.com, or john@hotmail.com, or both! Apart from this, you can also specify wild-carded destinations for your Email.
Tags: Email Accounts, Email Address, Email Addresses, Email Alias, Email Forward, Email Forwards, Forward Email, Hotmail, Mail, Queries, Setup Email, Team Members
You can setup your Email Hosting service through your Control Panel with Gossimer, LLC, from the Email Administration Interface. To access the interface, follow the simple steps mentioned below -
1. Login to your Control Panel.
Resellers do so from http://manage.gossimer.com/reseller;
Customers do so from http://manage.gossimer.com/customer.
2. Once logged in to your Control Panel,
Resellers, go to Products -> Search -> Email Hosting Search
Customers, go to Email hosting -> List/Search
and enter the Domain name for which you have purchased the service.
3. On the search results page, click on the domain name. This will take you to the Order details view, where you can manage your Email hosting package.
Clicking on Manage Email Hosting Service in the Order details view will launch the Email management interface in a new window. You can make modifications to your Email hosting setup here.
Tags: Administration Interface, Control, Control Panel, Domain Name, Email Administration, Email Hosting, Email List, Email Management, Email Search, Email Service, Email Setup, Hosting Service, Launch, Llc, Manage Email Hosting Service, Management Interface, Reseller Customers, Resellers, Search Email, Setup Email, Simple Steps