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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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09 Mar 10 Restriction on the Size of Attachments and Email Messages

 

In case of Email Hosting packages hosted on Gossimer’s Servers, the following restrictions apply:

     

  1. While there is no per file attachment size restriction, the combined size of all file attachments can not exceed 15 MB.
  2. The size of the entire email (including the message body, headers, attachments) can not exceed 20 MB.

This restriction applies to mails sent/received through either the Webmail interface or any Email client.

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08 Mar 10 Suspending/Unsuspending an Email address

You can suspend an email address if you wish to disable it temporarily. Once suspended, any mails being sent to that email address would bounce back to the sender.

Follow the process outlined below to suspend an Email address:

1. In the Email management interface, click on List Email Addresses.

2. The following page would have a list of all Email addresses associated with your package. Select the check-box before the Email address that you wish to suspend.

3. Click on the Suspend button. This will disable the Email address until you choose to restore it.

In order to restore a suspended email address, select the check-box before it, and click on Unsuspend.

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07 Mar 10 Outlook Express

Follow the steps detailed below to use Microsoft Outlook Express 6.0 to send/receive emails from your Email account.

 

1. Start Outlook Express 6.0. On the Tools menu, click Accounts.

express01 Outlook Express

 

2. In the Internet Accounts dialog box, click Add, and then click Mail

express02 Outlook Express

 

3. In the Display name box, type the name that you want others to see when you send a message, and then click Next.

express03 Outlook Express

 

4. In the E-mail address box, type the e-mail address for the account that you are using (for example, user@yourdomainname.com), and then click Next.

express04 Outlook Express

 

5. Under E-mail Server Names, click the appropriate incoming e-mail server type (Post Office Protocol version 3 [POP3] is the default type).

express05 Outlook Express

 

6. Incase you selected POP3 as the incoming mail server in the above step, enter the Incoming mail server as pop.yourdomainname.com. If you selected IMAP as the incoming mail server, then the mail server you need to use is imap.yourdomainname.com. The SMTP server address in any case will be entered as smtp.yourdomainname.com. Once this is done, click Next.

express06 Outlook Express

 

7. Type your complete email address and password in the Account name and Password boxes respectively and then click Next.

express07 Outlook Express

 

8. The next window that you see reads “Congratulations, you have successfully entered all of the information required to set up your account. To save these settings, click Finish.

express08 Outlook Express

 

9. Now again open the Internet Accounts dialog box referring to steps 1 and 2. In the Mail view, you will see the Account you have just added. Now you need to click Properties.

express09 Outlook Express

 

10. Under the Servers tab, you need to check the checkbox My server requires authentication placed under Outgoing Mail Server. Once this is done, click Apply and close the Internet Accounts dialog box.

express10 Outlook Express

 

11. Now under Send/Receive button, click on Send and Receive All and the mails will be download and visible when you click on Inbox which is located in the List of Local Folders as shown below.

express11 Outlook Express

 

IMPORTANT 

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.

To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -

a. In Outlook Express, on the Tools menu, click Accounts.

express01 Outlook Express

 

b. Select the email account you wish to modify and click Properties.

express09 Outlook Express

 

c. Under the Advanced tab, replace the default port number 25 with the alternate port number 2525 in the field provided for Outgoing mail (SMTP).

express12 Outlook Express

 

d. Click OK and then Close to save the changes.

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04 Mar 10 How do I Monitor and Control the Content of my Mailing List?

In order to ensure that the content of the mails being sent to a list are not offensive to members, it is a good idea to employ moderators for the mailing list who monitor the content of mails. Click here to know how to specify a moderator for a mailing list >>

In addition to this you also need to specify your Message Moderation Preferences, which would govern all access to your Mailing list. You can specify:

  • Who can post messages to this list?
    • Only allow moderators to send messages (all messages by others* could either be rejected, or sent to the moderators)
    • Only allow members of the list to send messages (all messages by non-members could either be rejected, or sent to the moderators)
    • Allow everyone (all messages could first be sent to the moderators)
  • Who should receive any replies sent to a message on the Mailing list?
    • The original sender
    • The entire list
    • A specific Email address
       
    IMPORTANT  

    * Messages sent by the moderator(s) will also be sent for moderation. This feature has been built in Gossimer’s Mail Servers, so as to prevent spamming by spoofing the moderator’s email address.

Message Moderation Preferences can be specified at the time of creation of the Mailing list itself. If you wish to modify these at a later time, follow the process below:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.

3. In the details view that follows, click on Modify.

4. On this page, you can set your Message Moderation Preferences.

5. Once you have decided on your preferences, click on Submit.

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28 Feb 10 What is a Domain Alias?

Gossimer allows you to receive emails on multiple domain names, at the email addresses created through your Email Hosting package. This enables you to receive emails on multiple domain names, without having to go through the trouble of setting up email addresses for each domain name.

Example 1 

If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain.net and yourdomain.info at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain.net and yourdomain.info as aliases for yourdomain.com. Here, emails sent to user@yourdomain.net and user@yourdomain.info can be received at user@yourdomain.com.

Example 2

If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain1.com and yourdomain2.com at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain1.com and yourdomain2.com as aliases for yourdomain.com. Here, emails sent to user@yourdomain1.com and user@yourdomain2.com can be received at user@yourdomain.com.

You can add up to 5 Domain Aliases with each Email Hosting package that you purchase. However, note that DNS Services in your Email Hosting package are included only for the primary domain name, and not for the Domain Aliases.

Click here to read how to add Domain Aliases to your Email Hosting package >>

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28 Feb 10 How do I get a list of all Email addresses?

You can view a detailed list of all Email addresses that you have created using your Email Hosting service, from the Email management interface in your Control Panel. In order to do so, you need to go to Email Addresses -> List in the Email management interface.

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26 Feb 10 How do I specify moderators for a mailing list?

A moderator is someone who monitors the quality of the content mailed to your mailing list. It is generally considered a good practice to employ moderators for a Mailing list, who ensure that there is no abuse of the mailing list and that the content which is posted does not antagonize any members.

The owner of the list is also its primary moderator. To add moderators for your Mailing list, follow the process given below:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.

3. In the details view that follows, click on Moderator List.

4. On this page, you can enter the moderator email addresses in the text-box provided. Each email address must be entered on a separate line. You may also enter the moderator’s name after their email address separated by a space.

5. Once you have added the moderators, click on Save Changes.

 

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24 Feb 10 Renewal Reminders

Gossimer sends mails to its Customers informing them about all Mail Hosting packages that are nearing their expiration date.

Customers of Gossimer:

Customers are sent Expiring Mail Hosting packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.

The Reminders are sent to the Customer Username from 45 days prior to the Mail Hosting package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).

This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these orders.
 

Gossimer Resellers can easily view all Expiring and Expired Domain Names from the Renewal Management Interface and choose to Renew any Mail Hosting package on behalf of their Customer(s).

 

IMPORTANT

When a Mail Hosting package Expires,

  • the package is immediately Suspended. This means that you would be unable to use your package, until it is Renewed.
     

  • the Customer is sent an e-mail, informing him that he has 15 days to Renew his Mail Hosting package, post which the package is Deleted.

 

When the Mail Hosting package is Deleted, the Customer is sent one final e-mail informing him/her that the Mail Hosting package is Deleted, since it was not Renewed within 15 days after Expiry.

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24 Feb 10 What is an Email Forward or Alias?

To understand the concept of Email Forwards / Aliases, lets consider an example:

 

Assume you have just created an Email address, say sales@yourcompany.com where you wish to entertain all sales queries from your clients. Now, you desire that all mail being sent to this email address not be collected in a single mailbox, but instead be directed to the individual email addresses of all your sales team members.

This is where Email Forwards / Aliases are useful. You can setup all email for sales@yourcompany.com to be forwarded to any other single or multiple email addresses. This implies that sales@yourcompany.com is an alias for multiple email accounts or other aliases.

You can forward email to a specific address to either a local destination, or a remote one. Hence, mail sent to sales@yourcompany.com can be forwarded to either john@yourcompany.com, or john@hotmail.com, or both! Apart from this, you can also specify wild-carded destinations for your Email.

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23 Feb 10 Listing, Searching and Managing Orders

You can setup your Email Hosting service through your Control Panel with Gossimer, LLC, from the Email Administration Interface. To access the interface, follow the simple steps mentioned below -

1. Login to your Control Panel.

Resellers do so from http://manage.gossimer.com/reseller;
Customers do so from http://manage.gossimer.com/customer.

2. Once logged in to your Control Panel,

Resellers, go to Products -> Search -> Email Hosting Search 
Customers, go to Email hosting -> List/Search

and enter the Domain name for which you have purchased the service.

3. On the search results page, click on the domain name. This will take you to the Order details view, where you can manage your Email hosting package.

Clicking on Manage Email Hosting Service in the Order details view will launch the Email management interface in a new window. You can make modifications to your Email hosting setup here.

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22 Feb 10 Suspending/Unsuspending an Email Hosting package

Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is Inactive. The functionality associated with it cannot be used, and no one can make any modifications to the service unless it is Un-suspended.

Follow the steps below to Suspend / Unsuspend a Mail Hosting Order:

1. Login to your Control Panel and search for the domain name for which you have purchased this service.

2. Click on the Domain name in the search results to get to the Order details view.

3. Here, click on the Suspend/Unsuspend Button.

a. If you wish to Suspend the Service, you need to select the check-box and enter the reason for Suspension.

b. For Unsuspending, simply unselect the check-box.

5. Click on Update.
 

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21 Feb 10 How do I add Domain Aliases?

In order to add Domain Aliases for your primary domain name, follow the process mentioned below: 

1. Login to your Control Panel, search for the domain name for which you have purchased the Email Hosting package and go to the Order Details view. Click here to read how >>

2. Click the Modify Domain Aliases button on the lower toolbar.

3. Here, enter up to 5 additional domain names as aliases for your the primary domain name, and click Modify Domain Aliases.
 

IMPORTANT   

Creation of DNS Records

For each Domain Alias that you submit, you would need to point this domain name to your primary domain name (for which you have bought Email Hosting). This can be accomplished by either one of these ways:

Option 1

On the existing Name Servers of the Domain Alias, replicate the Resource Records displayed in the View Name Server Details button within the Order Details view page, of the Email Hosting Order -

       

  1. a Mail Exchanger Record (MX Record) pointing to the mail server for your primary domain name. For example,domain-alias-name.com IN MX 198765.mx.email-hosting-name.com.
     
  2. an Address Record (A Record) each for imap, pop, smtp, webmail hosts to the IP Address of the Email Hosting domain name.For example,imap.domain-alias-name.com IN A 209.62.85.240
    pop.domain-alias-name.com IN A 209.62.85.240
    smtp.domain-alias-name.com IN A 209.62.85.240
    webmail.domain-alias-name.com IN A 67.15.47.17
       

    IMPORTANT   

    The above mentioned A records for imap, pop, smtp and webmail hosts are optional. You may create these, if you wish to use imap.domain-alias-name.com/pop.domain-alias-name.com and smtp.domain-alias-name.com for managing email through an email client and webmail.domain-alias-name.com for managing emails through a web-based interface.

    Else, imap.email-hosting-name.com/pop.email-hosting-name.com, smtp.email-hosting-name.com and webmail.email-hosting-name.com may be used.

  3.  

     

Option 2

If your current DNS Service Provider does not allow you to create this record, then you can follow the process listed below -

       

  1. Purchase Managed DNS Service from Gossimer for the alias domain name.
     
  2. Search for the domain name for which you have purchased the Email Hosting package and go to the Order Details view. Click here to read how >>
     
  3. Click the View Name Server Details button.
     
  4. Replicate for your alias domain name, the following Resource Records Click here to read how to add these Resource Records >>a. set the Mail Exchanger Record (MX Record) pointing to the mail server for your primary domain name.For example,domain-alias-name.com IN MX 198765.mx.email-hosting-name.com.b. set an Address Record (A Record) each for imap, pop, smtp, webmail hosts to the IP Address of the Email Hosting domain name.

    For example,

    imap.domain-alias-name.com IN A 209.62.85.240
    pop.domain-alias-name.com IN A 209.62.85.240
    smtp.domain-alias-name.com IN A 209.62.85.240
    webmail.domain-alias-name.com IN A 67.15.47.17
     

    IMPORTANT   

    The above mentioned A records for imap, pop, smtp and webmail hosts are optional. You may create these, if you wish to use imap.domain-alias-name.com/pop.domain-alias-name.com and smtp.domain-alias-name.com for managing email through an email client and webmail.domain-alias-name.com for managing emails through a web-based interface.

    Else, imap.email-hosting-name.com/pop.email-hosting-name.com, smtp.email-hosting-name.com and webmail.email-hosting-name.com may be used.

     

  5. Modify the Name Servers of the alias domain name, as per the details provided here. Click here to find out how you can modify the Name Servers, if you have registered your Domain Name with Gossimer >>
  6.  

     

Configuration in email client

While configuring the email address in the email client, need to set the following –     

    Email Address – user@domain-alias-name.com
    Account/User Name – user@email-hosting-name.com
    Password – password for user@email-hosting-name.com

Once done, you can use email addresses on the alias domain names to send and receive emails.

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20 Feb 10 How do I delete a Mailing list?

If you do not wish to continue using a Mailing list, you can delete this list. Deletion of the list would lead to all data relating to it being lost. It would not be possible to recover this data in any manner.

Follow the process below to delete an existing Mailing list:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Select the check-box before the Mailing list that you wish to delete, and hit the Delete button.

3. The ensuing pop-up and the following page would ask you to confirm the deletion of the Mailing list. If you are certain that you wish to delete the Mailing list, click on Delete.

This would lead to all data associated with your Mailing lists to be permanently deleted.

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19 Feb 10 Creating a Mailing List

Follow the process outlined below to create a Mailing List:

     

  1. Login to your Control Panel, search for the domain name for which you have purchased this Email Hosting package and proceed to the Order Details view.Click here to read how >>
     
  2. Click on Manage Email Hosting Service in the lower toolbar.
     
  3. In the Email Management interface pop-up that follows, go to Mailing Lists -> Add.
     
  4. Enter the Mailing List Email Address [List Name], which would be the primary Email Address for your Mailing List. When a message is sent to this address, all members of this Mailing List will receive a copy of that message.
      

    IMPORTANT
     
     

    • The Email Address specified in the Mailing List Email Address [List Name] field should not be one of the existing Email Addresses on your domain name. Specifying an existing Email Address will throw an error - This prefix already exists for this order.
       
    • The Email Address specified in the Mailing List Email Address [List Name] field cannot have a dot (.) in the username, whereas a hyphen (-) is allowed. For example, an Email Address as mailing-list@yourdomainname.com is valid, whereas mailing.list@yourdomainname.com is invalid.
       
    • Upon creation of this Mailing List, an Email Address will be automatically created with the value submitted in the Mailing List Email Address [List Name] field.
       

     

  5. Enter the Email Address that you want to employ as the Primary Moderator [List Owner]. This address is treated as the owner of the Mailing List.
     
  6.  

  7. Specify the Message Moderation Preferences and Subscription Preferences.Click here to read how to specify Message Moderation Preferences >>
    Click here to read how to specify Subscription Preferences >>

     

  8.  

  9. You can also choose to specify some additional preferences, such as automatically blocking mails greater in size than a limit you set, add a specific message at the end of all posts, etc. To do so, click on Advanced Options, make the necessary settings and click on Save.
     
  10. Click on Submit.
  11.  

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