02 Sep 10 What is a Domain Alias?
Gossimer allows you to receive emails on multiple domain names, at the email addresses created through your Email Hosting package. This enables you to receive emails on multiple domain names, without having to go through the trouble of setting up email addresses for each domain name.
Example 1
If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain.net and yourdomain.info at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain.net and yourdomain.info as aliases for yourdomain.com. Here, emails sent to user@yourdomain.net and user@yourdomain.info can be received at user@yourdomain.com.
Example 2
If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain1.com and yourdomain2.com at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain1.com and yourdomain2.com as aliases for yourdomain.com. Here, emails sent to user@yourdomain1.com and user@yourdomain2.com can be received at user@yourdomain.com.
You can add up to 5 Domain Aliases with each Email Hosting package that you purchase. However, note that DNS Services in your Email Hosting package are included only for the primary domain name, and not for the Domain Aliases.
Click here to read how to add Domain Aliases to your Email Hosting package >>
Tags: Alias, DNS, Dns Services, Domain Aliases, Domain Name, Domain Names, Email Addresses, Email Hosting, Emails, Gossimer
31 Aug 10 How do I specify moderators for a mailing list?
The owner of the list is also its primary moderator. To add moderators for your Mailing list, follow the process given below:
1. In the Email management interface, go to Mailing Lists -> List.
2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
3. In the details view that follows, click on Moderator List.
4. On this page, you can enter the moderator email addresses in the text-box provided. Each email address must be entered on a separate line. You may also enter the moderator’s name after their email address separated by a space.
5. Once you have added the moderators, click on Save Changes.
Tags: Bears, Details View, Email Address, Email Management, Management Interface
29 Aug 10 Renewal Reminders
Gossimer sends mails to its Customers informing them about all Mail Hosting packages that are nearing their expiration date.
Customers of Gossimer:
Customers are sent Expiring Mail Hosting packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.
The Reminders are sent to the Customer Username from 45 days prior to the Mail Hosting package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).
This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these orders.
Gossimer Resellers can easily view all Expiring and Expired Domain Names from the Renewal Management Interface and choose to Renew any Mail Hosting package on behalf of their Customer(s).
IMPORTANT
When a Mail Hosting package Expires,
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the package is immediately Suspended. This means that you would be unable to use your package, until it is Renewed.
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the Customer is sent an e-mail, informing him that he has 15 days to Renew his Mail Hosting package, post which the package is Deleted.
When the Mail Hosting package is Deleted, the Customer is sent one final e-mail informing him/her that the Mail Hosting package is Deleted, since it was not Renewed within 15 days after Expiry.
Tags: Customer Username, Deleted Mail, Displays, Domain Name, Domain Names, Domain Renewal, E Mail, Expiration Date, Expired Domain, Expiry Date, Gossimer, Hosting Packages, Mail Hosting, Management Interface, Product Category, Renewal Management, Renewal Reminders, Resellers, Sent Mail
29 Aug 10 What is an Email Forward or Alias?
Assume you have just created an Email address, say sales@yourcompany.com where you wish to entertain all sales queries from your clients. Now, you desire that all mail being sent to this email address not be collected in a single mailbox, but instead be directed to the individual email addresses of all your sales team members.
This is where Email Forwards / Aliases are useful. You can setup all email for sales@yourcompany.com to be forwarded to any other single or multiple email addresses. This implies that sales@yourcompany.com is an alias for multiple email accounts or other aliases.
You can forward email to a specific address to either a local destination, or a remote one. Hence, mail sent to sales@yourcompany.com can be forwarded to either john@yourcompany.com, or john@hotmail.com, or both! Apart from this, you can also specify wild-carded destinations for your Email.
Tags: Email Accounts, Email Address, Email Addresses, Email Alias, Email Forward, Email Forwards, Forward Email, Hotmail, Mail, Queries, Setup Email, Team Members
28 Aug 10 Listing, Searching and Managing Orders
You can setup your Email Hosting service through your Control Panel with Gossimer, LLC, from the Email Administration Interface. To access the interface, follow the simple steps mentioned below -
1. Login to your Control Panel.
Resellers do so from http://manage.gossimer.com/reseller;
Customers do so from http://manage.gossimer.com/customer.
2. Once logged in to your Control Panel,
Resellers, go to Products -> Search -> Email Hosting Search
Customers, go to Email hosting -> List/Search
and enter the Domain name for which you have purchased the service.
3. On the search results page, click on the domain name. This will take you to the Order details view, where you can manage your Email hosting package.
Clicking on Manage Email Hosting Service in the Order details view will launch the Email management interface in a new window. You can make modifications to your Email hosting setup here.
Tags: Administration Interface, Control, Control Panel, Domain Name, Email Administration, Email Hosting, Email List, Email Management, Email Search, Email Service, Email Setup, Hosting Service, Launch, Llc, Manage Email Hosting Service, Management Interface, Reseller Customers, Resellers, Search Email, Setup Email, Simple Steps
27 Aug 10 Suspending/Unsuspending an Email Hosting package
Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is Inactive. The functionality associated with it cannot be used, and no one can make any modifications to the service unless it is Un-suspended.
Follow the steps below to Suspend / Unsuspend a Mail Hosting Order:
1. Login to your Control Panel and search for the domain name for which you have purchased this service.
2. Click on the Domain name in the search results to get to the Order details view.
3. Here, click on the Suspend/Unsuspend Button.
a. If you wish to Suspend the Service, you need to select the check-box and enter the reason for Suspension.
b. For Unsuspending, simply unselect the check-box.
5. Click on Update.
Tags: Control Panel, Details View, Domain Name, Email Hosting, Functionality, Gossimer, Hosting Package, Mail Hosting, Mail Order, Resellers, View 3
25 Aug 10 How do I delete a Mailing list?
If you do not wish to continue using a Mailing list, you can delete this list. Deletion of the list would lead to all data relating to it being lost. It would not be possible to recover this data in any manner.
Follow the process below to delete an existing Mailing list:
1. In the Email management interface, go to Mailing Lists -> List.
2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Select the check-box before the Mailing list that you wish to delete, and hit the Delete button.
3. The ensuing pop-up and the following page would ask you to confirm the deletion of the Mailing list. If you are certain that you wish to delete the Mailing list, click on Delete.
This would lead to all data associated with your Mailing lists to be permanently deleted.
Tags: Bears, Delete, Email Management, Lead, Management Interface, Wish List
23 Aug 10 Bulk Renewal
Apart from individually renewing a Mail Hosting Package you can have a glimpse of all expiring Mail Hosting Packages, and Renew the same in bulk from the Renewal Management Interface of your Control Panel.
The Renewal Management interface can be used as follows -
For Customers:
1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.
2. Go to Email Hosting -> Renewal Management
3. Select Email Hosting or any other Product whose Orders you wish to renew from the drop down and enter the number of days, to obtain a list of all expiring domain names within this period, and click on Go.
For example, if you want to obtain the list of Email Hosting Orders expiring in the next 30 days, select Email Hosting from the drop-down and then enter 30 to obtain this list.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click on the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order.
6. Upon selecting the number of years you want to renew each order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for renewing the selected orders, at the bottom of the page.
о If you have selected less than 25 orders to be renewed, then upon clicking on the Continue button, you would be prompted to Pay for the Renewal of these orders.
о If you have selected more than 25 orders to be renewed, then
- if you have sufficient funds in your Current Debit Account Balance, then upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
- if you do not have sufficient funds in your Current Debit Account Balance, then you would need to first click on the Add Funds link.This will pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these domain names (ie. Total Amount – Current Debit Account Balance).
Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
At any point of time, you can only add two Bulk orders. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk request once the earlier request has been processed completely.
For Resellers:
1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Go to Products -> Renewal Management
3. Before clicking on the Go button, select/mention the following details
Product – Select the Product whose Orders you wish to renew from the drop down
Number of Days – Enter the number of days to obtain a list of all Expiring orders of (all) your Customers within this period
Customer (optional) – If you wish to renew only orders belonging to a particular Customer, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will result in orders belonging to all your Customers.
For example,
Case 1 – if you want to renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.
Case 2 – if you want to renew only Customer Username a@somedomain.com all orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click on Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.
6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click on the Continue button to execute the Renewal
- Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
- Option 2 – Renew the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
- Option 3 – Renew the Orders without raising any Invoices for the Customer.
At any point of time, you can only add two Bulk orders for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk request once the earlier request has been processed completely.
Tags: Account Balance, Biz, Customer, Customer Control Panel, Debit Account, Expiring Domain Names, Glimpse, Gossimer, Mail, Management Interface, Queue, Renewal Management, Renewal Request
21 Aug 10 File extensions that are not allowed as attachments
| From a security perspective, Gossimer, LLC Mail Server would reject inbound mails containing attachments with any of the following file extensions -
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Tags: Ade, Adt, Asd, Asx, Chm, Csc, Csh, Hta, Mail Server, Mde, Mht, Nws, Pcd, Pgm, Prg, Security Perspective, Shs, Vbe, Wsc, Xms
17 Aug 10 Eudora
Follow the steps detailed below to use Eudora to send/receive mails.
1. Start Eudora and on the Tools menu, click Options.
2. Under the Getting Started section, type the name that you want others to see when you send a message, in the Real name field. In Email address, type in your email address which should be of type user@yourdomainname.com. You need to mention the Mail Server (Incoming) as pop.yourdomainname.com or imap.yourdomainname.com depending upon the type of account (POP or IMAP) you wish to set up. Mention your complete email address in the User Name field. The SMTP Server (Outgoing) address in any case will be entered as smtp.yourdomainname.com. Check the Allow authentication checkbox.
3. Select POP or IMAP under the Incoming Mail section according to the server you have specified in the previous section. Then click OK.
4. Under the File menu, click on Check Mail and provide the password for your email account to download the messages.
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. Close the Eudora client.
b. Locate the directory in your computer where Eudora is installed. The directory path would be something like C:Program FilesQualcommEudora.
c. This directory has a folder named extrastuff, which has a file esoteric.epi.
d. Drag this file into the main Eudora directory.
e. Start Eudora and on the Tools menu, click Options.
f. Under the Ports option, enter the alternate port number 2525 in the field provided for SMTP Port.
g. Click OK to save the changes.
Tags: Account Pop, Address Type, Authentication, C Program, Check Mail, Click Options, Default Port, Directory Path, Email Account, Eudora Client, Gossimer, Imap, Incoming Mail, Isp, ISPs block port, Mail Section, Mail Service, Outgoing Mail Server, Qualcomm, Server Smtp, SMTP Port, Smtp Server
16 Aug 10 Can I ban certain members from a mailing list?
If, for some reason, you wish to temporarily block certain members from sending mails to or receive mails from the list, you need to ban these members. In order to disable their access to the Mailing list, you need to add their Email addresses to the banned Email addresses list. Follow the procedure below to do so:
1. In the Email management interface, go to Mailing Lists -> List.
2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
3. In the details view that follows, click on Banned Email Addresses.
4. Enter the Email addresses of the members whom you wish to ban, each on a separate line. You can ban up to 50 members in such fashion.
5. Once this is done, click on Save Changes.
Tags: Access List, Addresses List, Bears, Details View, Email Addresses, Email Hosting, Email List, Email Management, Fashion, Hosting Package, Management Interface, Members, Members List
15 Aug 10 Mozilla Thunderbird
Follow the steps detailed below to use Mozilla Thunderbird to send/receive emails.
1. Start Mozilla Thunderbird. On the File menu, click New -> Account.
2. In the Account Wizard dialog box, select Email account and then click Next.
3. In the Your Name box, type the name that you want others to see when you send a message, and your complete email address of the type user@yourdomainname.com in the Email Address field and then click Next.
4. In this dialog box, select the type of incoming server (POP or IMAP) as per your choice. Incase you choose POP, you need to enable the Use Global Inbox checkbox as shown below.
If you choose IMAP, the Use Global Inbox checkbox will automatically disappear.
5. Enter the Incoming Server as pop.yourdomainname.com if you selected POP in the above step and imap.yourdomainname.com if you selected IMAP.
The Outgoing Server address in any case will be entered as smtp.yourdomainname.com. Once this is done, click Next.
6. In the Incoming User Name field, enter your complete email address of the type user@yourdomainname.com.
7. In the Account Name field, you can enter any name via which you would like to refer this mailbox (Sales, Support, etc.) Once this is entered, click Next.
8. The Congratulations! dialog box should appear next. You can select the Download messages now checkbox and click Finish.
Your messages will start downloading and will be visible in Local Folders under Inbox by default.
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. In Mozilla Thunderbird, on the Tools menu, click Account Settings.
b. Click on Outgoing Server (SMTP). In the Outgoing Server (SMTP) Settings section as seen in the below image, select entry for your domain name and click Edit.
c. Replace the default port number 25 with the alternate port number 2525.
d. Click OK in the SMTP Server and Account Settings windows to save the changes.
Tags: Account Wizard, Address Field, Default Port, Folders, Gossimer, Imap Server, Inbox, Incoming Server, Isp, Isps, ISPs block port, Mail Service, Mozilla Thunderbird, Outgoing Mail Server/SMTP Service, Outgoing Mail Server, Outgoing Server, Server Address, Server Pop, Server Smtp, SMTP Port, Smtp Service, Wizard Dialog
Gossimer Promotions and Announcements
- TechSupport Notifications February 28, 2010Technical support information and notifications […]
- PHP4 Discontinuation - 18th September September 7, 2009As announced earlier, PHP4 will not be supported on our Linux Hosting Servers from the 18th of September, 2009. Please pass on this information to your Customers and Resellers to ensure that they can update their websites to work with PHP5. […]
- .CN Launch - Coming Soon August 16, 2009We are glad to announce the launch of .CN - the most popular and fastest growing ccTLD worldwide. The .CN domain extension has seen an exemplary growth since its launch throughout the world. Earlier this year, .CN crossed over 13 million registrations to become the second most registered domain extension after .COM. Moreover, with China now representing the […]
- Live Chat Product Discontinuation - Moved to 18th August August 16, 2009Based on feedback that we received from several Resellers, we have decided to postpone the Live Chat discontinuation to the August of 18th, 2009 at 12:30 UTC. From the 18th of August, it will not be possible to purchase new Live Chat packages but exisiting packages will continue to function normally. […]