Customers of Gossimer:

Customers are sent Expiring Mail Hosting packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.

The Reminders are sent to the Customer Username from 45 days prior to the Mail Hosting package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).

This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these orders.
 

Gossimer Resellers can easily view all Expiring and Expired Domain Names from the Renewal Management Interface and choose to Renew any Mail Hosting package on behalf of their Customer(s).

When the Mail Hosting package is Deleted, the Customer is sent one final e-mail informing him/her that the Mail Hosting package is Deleted, since it was not Renewed within 15 days after Expiry.

Assume you have just created an Email address, say sales@yourcompany.com where you wish to entertain all sales queries from your clients. Now, you desire that all mail being sent to this email address not be collected in a single mailbox, but instead be directed to the individual email addresses of all your sales team members.

This is where Email Forwards / Aliases are useful. You can setup all email for sales@yourcompany.com to be forwarded to any other single or multiple email addresses. This implies that sales@yourcompany.com is an alias for multiple email accounts or other aliases.

You can forward email to a specific address to either a local destination, or a remote one. Hence, mail sent to sales@yourcompany.com can be forwarded to either john@yourcompany.com, or john@hotmail.com, or both! Apart from this, you can also specify wild-carded destinations for your Email.

1. Login to your Control Panel.

Resellers do so from http://manage.gossimer.com/reseller;
Customers do so from http://manage.gossimer.com/customer.

2. Once logged in to your Control Panel,

Resellers, go to Products -> Search -> Email Hosting Search 
Customers, go to Email hosting -> List/Search

and enter the Domain name for which you have purchased the service.

3. On the search results page, click on the domain name. This will take you to the Order details view, where you can manage your Email hosting package.

Clicking on Manage Email Hosting Service in the Order details view will launch the Email management interface in a new window. You can make modifications to your Email hosting setup here.

Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is Inactive. The functionality associated with it cannot be used, and no one can make any modifications to the service unless it is Un-suspended.

Follow the steps below to Suspend / Unsuspend a Mail Hosting Order:

1. Login to your Control Panel and search for the domain name for which you have purchased this service.

2. Click on the Domain name in the search results to get to the Order details view.

3. Here, click on the Suspend/Unsuspend Button.

a. If you wish to Suspend the Service, you need to select the check-box and enter the reason for Suspension.

b. For Unsuspending, simply unselect the check-box.

5. Click on Update.
 

1. Login to your Control Panel, search for the domain name for which you have purchased the Email Hosting package and go to the Order Details view. Click here to read how >>

2. Click the Modify Domain Aliases button on the lower toolbar.

3. Here, enter up to 5 additional domain names as aliases for your the primary domain name, and click Modify Domain Aliases.
 

Once done, you can use email addresses on the alias domain names to send and receive emails.

Follow the process below to delete an existing Mailing list:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Select the check-box before the Mailing list that you wish to delete, and hit the Delete button.

3. The ensuing pop-up and the following page would ask you to confirm the deletion of the Mailing list. If you are certain that you wish to delete the Mailing list, click on Delete.

This would lead to all data associated with your Mailing lists to be permanently deleted.

 
1. Login to your Control Panel, search for the domain name for which you have purchased this Email Hosting package and proceed to the Order Details view.Click here to read how >>
    
2. Click on Manage Email Hosting Service in the lower toolbar.
    
3. In the Email Management interface pop-up that follows, go to Mailing Lists -> Add.
    
4. Enter the Mailing List Email Address [List Name], which would be the primary Email Address for your Mailing List. When a message is sent to this address, all members of this Mailing List will receive a copy of that message.
     
   IMPORTANT
     

   • The Email Address specified in the Mailing List Email Address [List Name] field should not be one of the existing Email Addresses on your domain name. Specifying an existing Email Address will throw an error - This prefix already exists for this order.
      
   • The Email Address specified in the Mailing List Email Address [List Name] field cannot have a dot (.) in the username, whereas a hyphen (-) is allowed. For example, an Email Address as mailing-list@yourdomainname.com is valid, whereas mailing.list@yourdomainname.com is invalid.
      
   • Upon creation of this Mailing List, an Email Address will be automatically created with the value submitted in the Mailing List Email Address [List Name] field.
      

    

5. Enter the Email Address that you want to employ as the Primary Moderator [List Owner]. This address is treated as the owner of the Mailing List.
    

 

6. Specify the Message Moderation Preferences and Subscription Preferences.Click here to read how to specify Message Moderation Preferences >>
   Click here to read how to specify Subscription Preferences >>
    

 

7. You can also choose to specify some additional preferences, such as automatically blocking mails greater in size than a limit you set, add a specific message at the end of all posts, etc. To do so, click on Advanced Options, make the necessary settings and click on Save.
    
8. Click on Submit.

 

Apart from individually renewing a Mail Hosting Package you can have a glimpse of all expiring Mail Hosting Packages, and Renew the same in bulk from the Renewal Management Interface of your Control Panel.

The Renewal Management interface can be used as follows -

For Customers:

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. Go to Email Hosting -> Renewal Management

3. Select Email Hosting or any other Product whose Orders you wish to renew from the drop down and enter the number of days, to obtain a list of all expiring domain names within this period, and click on Go.

For example, if you want to obtain the list of Email Hosting Orders expiring in the next 30 days, select Email Hosting from the drop-down and then enter 30 to obtain this list.

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click on the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order. 

6. Upon selecting the number of years you want to renew each order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for renewing the selected orders, at the bottom of the page.

о If you have selected less than 25 orders to be renewed, then upon clicking on the Continue button, you would be prompted to Pay for the Renewal of these orders.

о If you have selected more than 25 orders to be renewed, then

• if you have sufficient funds in your Current Debit Account Balance, then upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
   
• if you do not have sufficient funds in your Current Debit Account Balance, then you would need to first click on the Add Funds link.This will  pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these domain names (ie. Total Amount – Current Debit Account Balance).

  Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
   

For Resellers:

1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

2. Go to Products -> Renewal Management

3. Before clicking on the Go button, select/mention the following details

Product – Select the Product whose Orders you wish to renew from the drop down

Number of Days – Enter the number of days to obtain a list of all Expiring orders of (all) your Customers within this period

Customer (optional) – If you wish to renew only orders belonging to a particular Customer, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will result in orders belonging to all your Customers.

For example,

Case 1 – if you want to renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.

Case 2 – if you want to renew only Customer Username a@somedomain.com all orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click on Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.

6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click on the Continue button to execute the Renewal

• Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
   
• Option 2 – Renew the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
   
• Option 3 – Renew the Orders without raising any Invoices for the Customer.

Login to your Control Panel, search for the Domain Name for which you have purchased the Email Hosting package and proceed to the Order Details view page. Click here to know how >>

Renewing your package

You can extend the tenure of your Email Hosting package from anywhere between 6 months to 5 years.

1. In the Order details view, click the Renew Service button on the lower toolbar.
    
2. Here, select the duration for which you wish to Renew the Email Hosting package, and click Renew Service.
    
3. Proceed to pay for the Invoice generated for the Renewal.

Upgrading/Downgrading your package

Gossimer allows you complete flexibility with the terms of your Email Hosting package. At any point in time, you can Upgrade or even *Downgrade the parameters of your package to better suit your requirements. To do so,

1. In the Order details view, click Upgrade/Downgrade.
    
2. Here, you can modify all the parameters of your Email Hosting package. Simultaneously, you may choose to extend the duration of your package by selecting a duration from the Renew Service drop-down.
    
3. When you select the new specifications for your package, you would see the cost of the modification. This is calculated as
   

   ([n x Monthly cost of the new package] + Pro-rated cost for the current month) – Credits remaining from the existing package 

   where, n = duration of the new package in months

4. Then proceed to pay for the Invoice, if any payment is applicable. The modification would be effected immediately.

IMPORTANT

*On Downgrading a package, the surplus funds are not credited to your account – however, they can be immediately utilized to extend the duration of your package.

 

Deleting your package

If for some reason, you do not wish to continue with the Email Hosting services provided by Gossimer, then you may Delete your package. Note that, Deletion of this package within 30 days of purchase, entitles you to a full refund of your Cost Price. However, you would not get a refund if you Deleted the package after this period.

1. In the Order Details view, click the Delete Service button.
    
2. Here, you would see details of the refund applicable on Deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this package.
    
   IMPORTANT

   If you re-order Email Hosting Service for the same domain name or any of its domain aliases, the 30 day refund guarantee will not be applicable to any such new Order.

    

    

3. On confirming, Deletion would be effective immediately.