08 Mar 10 Renewal Reminders

Gossimer sends mails to its Customers informing them about all Live Chat Service packages that are nearing their expiration date.

Customers of Gossimer:

Customers are sent Expiring Live Chat Service packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.

The Reminders are sent to the Customer Username email address from 45 days prior to the Live Chat Service package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).

This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about Renewing these Orders.

Gossimer Resellers can easily view all Expiring and Expired Orders from the Renewal Management interface from within their Reseller Control Panel and choose to Renew any Live Chat Service package on behalf of their Customer(s). Click here to read how >>

IMPORTANT

When a Live Chat Service package Expires,

the package is immediately Suspended. This means that you would be unable to use your package, until it is Renewed.
the Customer is sent an e-mail, informing him/her that he has 30 days to Renew his Live Chat Service package, post which the package is Deleted.

When the Live Chat Service package is Deleted, the Customer is sent one final e-mail informing him/her that the Live Chat Service package is Deleted, since it was not Renewed within 30 days after Expiry.

Tags: Chat Service, Customer Username, Displays, Domain Name, E Mail, Email Address, Expiration Date, Expiry Date, Live Chat, Management Interface, Product Category, Renewal Management, Renewal Reminders, Reseller Control Panel, Resellers, Sent Mail

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27 Feb 10 Bulk Renewal

For Resellers:

1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

2. Go to Products -> Renewal Management

3. Before clicking the Go button, select/mention the following details

Product – Select the Product whose Orders you wish to Renew from the drop down
Number of Days – Enter the number of days to obtain a list of all Expiring Orders of (all) your Customers within this period
Customer (optional) – If you wish to Renew Orders belonging to a particular Customer only, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will display Orders belonging to all your Customers.

For example,

Case 1 – if you want to Renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.

Case 2 – if you want to Renew all Orders belonging to All Products under Customer Username a@somedomain.com only, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.

6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click the Continue button to execute the Renewal

Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
Option 2 – Renew the Orders using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
Option 3 – Renew the Orders without raising any Invoices for the Customer.

IMPORTANT

At any point of time, you can only add two Bulk Actions for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk Action once the earlier request has been processed completely.

Apart from individually renewing a Live Chat Service package, you can have a glimpse of all expiring Live Chat Service packages and Renew the same in bulk from the Renewal Management interface of your Control Panel.

Click here to read how to Renew an individual Live Chat Service package >>

The Renewal Management interface can be used as follows -

For Customers:

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. Go to Live Chat Services -> Renewal Management

3. Select Live Chat Service or any other Product whose Orders you wish to renew from the drop down and enter the number of days, to obtain a list of all expiring Orders within this period, and click Go.

For example, if you want to obtain the list of Live Chat Service Orders expiring in the next 30 days, select Live Chat Service from the drop-down and then enter 30 as the number of days to obtain this list.

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order.

6. Upon selecting the number of years you want to renew each Order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for Renewing the selected Orders, at the bottom of the page.

I. If you have selected less than 25 Orders to be Renewed, then upon clicking the Continue button, you would be prompted to Pay for the Renewal of these Orders. Click here to read how to pay for an Invoice >>

II. If you have selected more than 25 Orders to be Renewed, then

if you have sufficient funds in your Current Debit Account, then upon clicking the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.

if you do not have sufficient funds in your Current Debit Account, then you would need to first click the Add Funds link.This will pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of Renewing these Orders (i.e., Total Amount – Current Debit Account Balance).Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.

IMPORTANT

At any point of time, you can only add two Bulk Actions. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk Action once the earlier request has been processed completely.

Tags: Account Balance, Admin Control Panel, Chat Service, Chat Services, Current Account, Customer, Customer Control Panel, Customer Field, Customer Id Number, Customer Username, Debit Account, Email Address, Example Case, Field Case, Glimpse, Gossimer, Insufficient Funds, Invoice, Invoices, Live Chat, Live Chat Service, Management Interface, New Wind, Payment Options, Queue, Renewal Management, Renewal Option, Renewal Request, Reseller, Resellers, Sys, Syste

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21 Feb 10 Renewing / Upgrading / Downgrading / Deleting your Live Chat Service package

You can perform any modifications, such as Renewing, Upgrading/Downgrading or Deleting your Live Chat Service package from your Control Panel itself. Follow the steps outlined below to make the modifications you desire –

Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service package and proceed to the Order Details view page. Click here to know how >>

Renew your Live Chat Service

You can Renew your Live Chat Service package at anytime, for a duration ranging from 6 months to 5 years.

In the Order Details view, click Renew Service button.

On the next page, select the duration for which you wish to Renew this package, and click Renew Service.

Then proceed to make the payment and the Renewal would be effected immediately.

Upgrade/Downgrade your Service

At any point in time, you can Upgrade or *Downgrade to any of the other Live Chat Service packages offered by Gossimer, to suit your requirements.

In the Order details view, click Upgrade/Downgrade button.

Here, in the Package Details section, select the package to which you wish to Upgrade/Downgrade. Simultaneously, you may choose to extend the duration of your package by selecting a duration from the Renew Service drop-down.

When you select the new specifications for your Order, you would see the cost of the modification. This is calculated as

([n x Monthly cost of the new package] + Pro-rated cost for the current month) – Credits remaining from the existing package

where, n = duration of the new package in months

Then proceed to pay for the Invoice, if any payment is applicable. The modification would be effected immediately.

IMPORTANT

^*On downgrading a package, the surplus funds are not credited to your account – however, they can be immediately utilized to extend the duration of your package.

Delete your Service

If for some reason, you do not wish to continue with the Live Chat Service provided by Gossimer, then you may Delete your Live Chat Service package.

In the Order Details view, click the Delete Service button.
Confirm the Deletion of this package.
On confirming, Deletion would be effective immediately.

Tags: Chat Service, Control, Control Panel, Delete, Delete Service, Desire, Details Section, Domain Name, Duration, Gossimer, Invoice, Live Chat, Live Chat Service, Package Details, Point In Time, Renew Service, Search Domain, Service Button, Service Package, Surplus Funds, Upgrade Downgrade

Filed in Renewing / Upgrading / Deleting Live Chat Service packages with 0 Comments

08 Mar 10 Renewal Reminders

27 Feb 10 Bulk Renewal

21 Feb 10 Renewing / Upgrading / Downgrading / Deleting your Live Chat Service package

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