01 Sep 10 Bulk Renewal

For Resellers:

1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

2. Go to Products -> Renewal Management

3. Before clicking the Go button, select/mention the following details   

• Product – Select the Product whose Orders you wish to Renew from the drop down
• Number of Days – Enter the number of days to obtain a list of all Expiring Orders of (all) your Customers within this period
• Customer (optional) – If you wish to Renew Orders belonging to a particular Customer only, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will display Orders belonging to all your Customers.

For example,

Case 1 – if you want to Renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.

Case 2 – if you want to Renew all Orders belonging to All Products under Customer Username a@somedomain.com only, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.

6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click the Continue button to execute the Renewal

• Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
• Option 2 – Renew the Orders using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
• Option 3 – Renew the Orders without raising any Invoices for the Customer.

At any point of time, you can only add two Bulk Actions for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk Action once the earlier request has been processed completely.

Apart from individually renewing a Live Chat Service package, you can have a glimpse of all expiring Live Chat Service packages and Renew the same in bulk from the Renewal Management interface of your Control Panel.

Click here to read how to Renew an individual Live Chat Service package >>

The Renewal Management interface can be used as follows -

For Customers:

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. Go to Live Chat Services -> Renewal Management

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order.

6. Upon selecting the number of years you want to renew each Order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for Renewing the selected Orders, at the bottom of the page.

I. If you have selected less than 25 Orders to be Renewed, then upon clicking the Continue button, you would be prompted to Pay for the Renewal of these Orders. Click here to read how to pay for an Invoice >>

II. If you have selected more than 25 Orders to be Renewed, then

• if you have sufficient funds in your Current Debit Account, then upon clicking the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
• if you do not have sufficient funds in your Current Debit Account, then you would need to first click the Add Funds link.This will pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of Renewing these Orders (i.e., Total Amount – Current Debit Account Balance).Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.

At any point of time, you can only add two Bulk Actions. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk Action once the earlier request has been processed completely.

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