31 Aug 10 Generating the code to put on your website
In order to use the Live Chat Service on your website, you need to retrieve the HTML code and put it on your website.
Follow the steps mentioned below to obtain the code:
1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>
2. Here, click Manage Live Chat Service. This will take you to the Registered members area.
3. Here, click the code that you require from the different types of codes listed under INTEGRATION CODE section, and copy this code to your website. Click here to know about different types of codes available >>
1. If you use the code available within the LivehelpGenie Operator software, the visitors will be visible only to the Agent who copied the code.
2. The code provided in the software is different than the one provided within the control panel.
3. Ports in the range 37643 to 37648 need to be enabled/opened for the following to work:
i. Live Chat Agent software – If this software is installed on a computer that is behind a Firewall or Proxy Server, then you need to request your System Administrator to enable/open these ports for you.
If you are connected to the Internet via a Cable/DSL ISP, then you need to contact your ISP and request them to enable these for you. Typically, Dial-up Internet users do not face port blocking issues and would not have to request their ISP for enabling these ports.
ii. Live Chat code for your website – If the web server where your website is hosted (which has the LivehelpGenie Live Chat code installed) behind a Firewall, then you need to request your Web Hosting Provider to enable/open these ports for you.
Tags: Agent Software, Area 3, Cable Dsl, Chat Code, Chat Service, Control Panel, Domain Name, Firewall, Gt 2, HTML, Html Code, Integration Code, Internet Users, Isp, Live Chat, Live Chat Service, Members Area, Operator Software, Ports, Proxy Server, Registered, System Administrator, Web Hosting, Web Hosting Provider, Web Server
24 Aug 10 Determining which code you need for your website
Once you have set up your support chat system, you need to put a certain piece of code on your website. Although it is not necessary to put this code on every page of your site, it would be advisable to do so for best results.
Gossimer offers you several types of codes to use for your Live Chat setup. You can use any of the following, to suit your purpose -
1. LivehelpGenie code for websites - Use this code on your websites, to track movement of visitors, and provide a chat link. There are several variations of this code, for instance
- LivehelpGenie Live Chat and Tracking Code: For pages where you wish to track visitors, and display a Live Chat image.
- LivehelpGenie Live Chat email signature code: To put in your HTML emails.
- LivehelpGenie Live Tracking Code for pages: For pages where you wish to track visitors, without Live Chat Image display.
- LivehelpGenie Code for Secure Websites: For sites starting with https://. There are two sets of code, for tracking with or without the Live Chat Image display.
2. LivehelpGenie code for auctions – Use this code on your auction websites. Provide the name of the Auction, and your username for the selected Auction Type, and click Get My Code to generate the code that you can use on your site.
Once you have decided about the type of code to use, you need to generate the code to put on your website. Click here to read how >>
Tags: Auction Type, Auctions, Chat Image, Chat System, HTML, Live Chat, Signature Code, Variations
Gossimer Promotions and Announcements
- TechSupport Notifications February 28, 2010Technical support information and notifications […]
- PHP4 Discontinuation - 18th September September 7, 2009As announced earlier, PHP4 will not be supported on our Linux Hosting Servers from the 18th of September, 2009. Please pass on this information to your Customers and Resellers to ensure that they can update their websites to work with PHP5. […]
- .CN Launch - Coming Soon August 16, 2009We are glad to announce the launch of .CN - the most popular and fastest growing ccTLD worldwide. The .CN domain extension has seen an exemplary growth since its launch throughout the world. Earlier this year, .CN crossed over 13 million registrations to become the second most registered domain extension after .COM. Moreover, with China now representing the […]
- Live Chat Product Discontinuation - Moved to 18th August August 16, 2009Based on feedback that we received from several Resellers, we have decided to postpone the Live Chat discontinuation to the August of 18th, 2009 at 12:30 UTC. From the 18th of August, it will not be possible to purchase new Live Chat packages but exisiting packages will continue to function normally. […]