23 Aug 10 Configuring your LivehelpGenie Agent Client software

Before interacting with your website visitors for the first time, we would advise you to configure your LivehelpGenie Agent Client software, as follows:-

Customize your Welcome Message

When you choose to accept a chat request from your website visitor, you can automatically push a custom Welcome/Greeting Message to the visitor. Typical Welcome Messages look like Hi, I am Your_Name. How may I assist you today? or Welcome to Your_Website. How may I help you?

You can set your personal Welcome Message from within your LivehelpGenie Agent Client software from Options -> Customize -> Welcome Message.
 

Prepare Canned Messages and Store them within your LivehelpGenie Agent Client software

While conversing with visitors, you will realize that there are a lot of standard questions that people ask. You can easily prepare detailed responses for such questions in advance and store them within your LivehelpGenie Agent Client software, so that when visitors ask you these standard questions, you can simply provide them with a canned response to save your time and effort in typing the same response over and over again.

You may store and push the following types of Canned Messages to your website visitors:

1. Click Canned -> Manage Canned Messages within your LivehelpGenie Agent Client software

2. Under Canned Manager, click any one of the following categories and click the Add Item button

 
1. HTML – You can push any HTML content to your website visitors by storing it in a canned response.ExampleFeel free to email us at <a href=”mailto:name@yourdomainname.com”>name@yourdomainname.com</a>.The above would appear as follows in your visitors chat window -Feel free to email us at name@yourdomainname.com.
    
2. Images – You can easily display an image inline to your website visitors within their chat window, by mentioning the URL of this Image.
    
3. Web Pages – You can push a web page to your website visitors, by storing a URL here. When you push a web page to your website visitors, they are prompted to accept opening up the pushed page in their default browser.You can customize the message that is pre-fixed and post-fixed to the pushed webpage by modifying the following 2 messages through Chat Window Customization -The Site Operator would Like you to Visit The Following Website
   Press Ok To Open a new Window & View This Page Click here to read in detail about customizing the Chat Window >> 

 

4. Frequently Used Responses – You may prepare standard responses to common queries and store them within your LivehelpGenie Agent Client software, so that when a visitor inquires about the same, you may push your response to him immediately.

 

 

3. Click OK in the Add file window to save the canned message

4. Once you added all the required messages, close the Canned Manager window. These messages will now be available to you when you begin conversing with your website visitors.

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