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16 Mar 10 How do I Add/Edit a SuperSite/PartnerSite Theme or How do I edit the CSS, Images, Javascript of my SuperSite/PartnerSite?

Gossimer allows you the ability to completely change the look and feel of your SuperSite and PartnerSite through the use of Themes.

What is a Theme?

A Theme is a set of design elements and color schemes that you apply to pages to give them a consistent and attractive appearance. Using a Theme is a quick and easy way to add interest to pages and give them a professional look.

A Theme allows you to alter the appearance of your SuperSite/PartnerSite by modifying its:

  • Cascading Style Sheets. By tweaking individual CSS files in your Theme you can modify the fonts, colors, spacing, etc., being displayed on your SuperSite/PartnerSite.
     
  • Images. You can replace the default set of images within your SuperSite/PartnerSite Theme. This is especially useful when you have translated your SuperSite/PartnerSite content and would want to display images with embedded text in that language.
     
  • Javascript. The style of the Javascript Menu within your SuperSite/PartnerSite Theme can be equally easily modified, to suit your customized SuperSite/PartnerSite.

By applying a Theme you can immediately apply a predetermined set of design elements to your SuperSite/PartnerSite content. When you choose one theme to be the default theme for your website, the theme is applied to all existing pages and to new pages that you add later. 

How to Add/Modify a Theme or How do I edit the CSS, Images, Javascript of my SuperSite/PartnerSite?

IMPORTANT  

      

  1. To modify the CSS, Images and Javascript of your SuperSite/PartnerSite, you need to first add a NEW Theme.
     
  2. While adding a Theme, you need to select the Default Theme from where you want the default CSS, Images and Javascript to be initially loaded. As you modify these elements, your changes become a part of your new Theme.

    3.  

Adding a Theme

You can create your own Themes using the default Theme as mentioned below -

      

  1. Login to your SuperSite or PartnerSite Admin Area. Click here to learn how >>
     
  2. In the Admin area, click on the Add/Modify Content and Themes link. Then, click on Browse adjacent to the Themes folder.
    IMPORTANT 

    The Default SuperSite/PartnerSite Theme cannot be edited. If you wish to change the look and feel of your SuperSite/PartnerSite, you need to create your own Theme and modify the same.

  3. In order to create your own Theme, click on the Create Custom Theme link on the top right-hand corner of this page.
     
  4. Provide a unique name for your Theme and click Create My Theme. The Theme thus created will be listed under Your SuperSite/PartnerSite Theme(s) section.
     
  5. Click on the Browse link next to the Theme to view the contents of the Theme.
     
  6. Here you will find folders for CSS (Cascading Style Sheet) files, Images and JavaScript files.

    7.  

 

Modifying your Theme (editing your SuperSite/PartnerSite CSS, Images, Javascript)

 

You can modify the CSS files (Cascading Style Sheets) for different sections of SuperSite and PartnerSite, by following the process outlined below:

  1. Login to your SuperSite or PartnerSite Admin Area. Click here to learn how >>
     
  2. In the Admin Area, click on the Add/Modify Content and Themes link. Then, click on Browse adjacent to the Themes folder.
     
  3. Click on Browse besides the Theme which you need to modify.
     
  4. Now click on Browse next to the CSS folder.
     
  5. This interface lists all the sections. Click on Browse, adjacent to the section for which you wish to modify the style sheets.
     
  6. The following page lists all the CSS files used in the section you have chosen. Click on Edit, adjacent to the CSS file you wish to modify.
     
  7. You will be presented with two textboxes; one on the left-hand side of the page with the title as Original Content and the other on the right-hand side with the title as My Modified Content. You can make the required modifications in the My Modified Content text box.
     
  8. Click on the Save Changes button beneath after completing the modification.
     
IMPORTANT 

If you are not satisfied with the modifications and wish to revert to the earlier setting, simply click on Reset to Default from the Edit page, to restore the default settings for that file.

Virtually every image in SuperSite and PartnerSite is customizable – should you not find any to your liking, you can replace it with another at any time.
 

IMPORTANT 

     

  1. In order to modify an image file in SuperSite or PartnerSite, you need to note its name. To get the name of the image, simply right-click on the image in your browser, and select Properties. Here, you would find the address for the image. For example, http://<prefix>.SuperSite/PartnerSite.myorderbox.com/getImage.php?src=image-name.gif, orhttp://<prefix>.partnersite.myorderbox.com/getImage.php?src=image-name.gif

    where image-name.gif is the name that you require.
     

  2. Also, there are some image files which are a part of the CSS itself; you would not be able to retrieve the filenames in the above manner. To retrieve the names of such image files, you need to check the style sheets for the section containing the image in question, and retrieve the image file name from there. Click here to find instructions on how to edit your SuperSite/PartnerSite/PartnerSite CSS files >>
     
  3. : You can follow the process mentioned below to replace the default header logo with the logo of your company. To do so, you need to replace the image named yourbrand.gif.

    4.  

 


Follow the process outlined below to modify any Image files in your SuperSite/PartnerSite:

     

  1. Login to your SuperSite or PartnerSite Admin Area. Click here to learn how >>
     
  2. In the Admin Area, click on the Add/Modify Content and Themes link. Then, click on Browse adjacent to the Themes folder.
     
  3. Click on Browse besides the Theme which you need to modify.
     
  4. Click on Browse link next to the Images folder.
     
  5. This interface lists all the images used by the SuperSite/PartnerSite.
     
  6. In the list, look for the name of the image you wish to modify. Click on Edit, adjacent to it.
     
  7. Click on Browse, and select the image you wish to upload in place of the default.
     
  8. Click on Upload Image. This will replace the default Image with the one you have provided, such that every page where the old image file was being displayed, would now display your uploaded image file.

    9.  

 

In addition to the default images, you can add/edit your own images as mentioned below:

      

  1. Login to your SuperSite or PartnerSite Admin Area. Click here to learn how >>
     
  2. In the Admin Area, click on the Add/Modify Content and Themes link. Then, click on Browse adjacent to the Themes folder.
     
  3. Click on Browse besides the Theme which you need to modify.
     
  4. Click on Browse link next to the Images folder.
     
  5. Click on Browse next to the MyUploadedImages folder.

    6.  

 

Adding your own Images

     

  1. Click on the Add your own Images button on the top right-hand corner of this page.
     
  2. Click on Browse, and choose the image that you want to upload.
     
  3. Once the image is selected, click on Upload button.

    4.  

Editing Images added by you

     

  1. Click on the Edit link next to the image you wish to modify.
     
  2. Click on Browse, and choose the image that you want to upload.
     
  3. Once the image is selected, click on Upload Image button.

    4.  

After uploading an image using the above tool, you would need to link it from some HTML page on your SuperSite/PartnerSite.

IMPORTANT 

     

  1. If you have translated your SuperSite/PartnerSite content to multiple languages, then you may want to have images with text embedded on them in that particular language itself. To accomplish this you would need to associate different languages to separate Themes and within each Theme have Images related to only that language.
     
  2. If you are not satisfied with the modifications and wish to revert to the earlier setting, simply click on Reset to Default from the Edit page, to restore the default settings for that file.

    3.  

The manner in which the menu is displayed, can be modified just as easily:

     

  1. Login to your SuperSite or PartnerSite Admin Area. Click here to learn how >>
     
  2. In the Admin Area, click on the Add/Modify Content and Themes link. Then, click on Browse adjacent to the Themes folder.
     
  3. Click on Browse besides the Theme which you need to modify.
     
  4. Click on Browse next to the JS folder.
     
  5. Click on Edit, adjacent to the menu_style.js file.
     
  6. You will be presented with two textboxes; one on the left-hand side of the page with the title as Original Content and the other on the right-hand side with the title as My Modified Content. You can make the required modifications in the My Modified Content text box.
     
  7. Click on the Save Changes button beneath after completing the modification.

    8.  

     

IMPORTANT 


 How do I apply a Theme to my SuperSite/PartnerSite? 

You can display your SuperSite/PartnerSite in either the Default Theme provided by Gossimer or use any one of the Themes you have recently added. Follow the below mentioned process to accomplish this:

     

  1. Login to your SuperSite or PartnerSite Admin Area. Click here to learn how >>
     
  2. In the Admin Area, click on the Configure Languages and Themes link.
     
  3. Here you may either set your Theme for the Default English Language or any other language added by you, by selecting the Theme from the Associated Themes drop-down.
     
  4. Click on the Save button to associate the selected Theme to a particular language.

    5.  

 

IMPORTANT 

The Theme you have selected will be applied to your SuperSite/PartnerSite ONLY after you have enabled that particular language.


 Click here to know how to configure Multiple Language support to your SuperSite/PartnerSite >>

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16 Mar 10 How do I customize the Page Titles of the SuperSite and PartnerSite?

You can customize the Title of every HTML Page that exists in your SuperSite and PartnerSite. This page title is seen in the title bar, at the top of your browser window.

Follow the process outlined below to customize the Title of HTML pages:

  1. Login to your SuperSite or PartnerSite Admin Area. Click here to learn how >>
     
  2. In the Admin area, click on Add/Modify Content and Themes link to open this section. Here, click on Browse next to the Website Content folder.
     
  3. Click on Browse link next to the language for which you wish to make the modification.
     
  4. This will lead you to a list of folders that contain the templates for all pages in the SuperSite/Partnersite. Click on Browse adjacent the Misc folder, which contains all text data used by the site.
     
  5. Here, look for the file page_titles.txt, and click on Edit adjacent to the page name.

    Customizing the Title of HTML pages provided by default

    1. By default, the file page_titles.txt opens in Basic Text editing mode. The text-boxes on the subsequent page contains page titles. 

      You can customize these by mentioning your desired title, in the text-box.

      For Example,

      Standard SuperSite/Partnersite HTML page – Login Page => Customer Login Page
      Uploaded HTML page – Index Page => My Index Page
       

    2. You can modify the content available in one or more textboxes and click on the Save Changes button beneath after completing the modification.
    IMPORTANT

    a. You will have to repeat the above process if you have configured multiple languages for your SuperSite/PartnerSite.

    b. If you are not satisfied with the modifications and wish to revert to the text displayed earlier, simply follow steps 3 to 5 above. There you will have to copy the text from the left hand side to the textbox and click on Save Changes.

     

    Customizing the Title of HTML pages added by you

    1. For customizing the Title of your own HTML pages, the page_tiles.txt file needs to be opened in Advanced HTML editing mode. Click on the Switch to Advanced HTML editing mode link next to Basic Text Editing and then click on Yes to continue.
       
    2. Here you will see the Original Content on the left-hand side of the page and My Modified Content on the right-hand side of the page in a textbox. Go to the last line in the My Modified Content text box and add the following -name of the file that you uploaded=the title

      For Example,

       my_index.html=My Index Page
       

    3. Click on the Save Changes button.
    IMPORTANT

    If you are not satisfied with the editing and wish to revert to the default setting, simply click on Reset to Default from the Edit page, to restore the default settings for that file.

    6.  

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15 Mar 10 Sample Hosting API Flow and some Notes

Buying Process for a Hosting Plan or Custom Package

 

  1. Retrieve all Product Keys: First get the list of Product Keys from your local store. These Product keys are currently:
       

    • lhbbudgetusa
    • lhbbudgetplanus
    • w2kbudgetusa
    • w2kbudgetplanus
    • lhbpremiumusa
    • w2kpremiumusa
    • mailboxbudgetusa
    • mailboxbudgetplanus
    • mailboxpremiumusa
       
  2. Retrieve Hosting Plans for a Product Key: Now use WebHostingOrderData.getHostingPlans() to get the 3 hosting plans (premium, budget and custom) available per product key except for lhbbudgetplanus, w2kbudgetplanus and mailboxpremiumusa. Each of these three product keys have the custom build feature disabled and are associated with only 2 hosting plans, premium and standard. The return value is a hash of hashes with a serial number as the key. Per plan, the most important information is the planid, the planname and the totalprice. Use OrderSetup.getPricingKeyDisplayName() and OrderSetup.getPricingParamsDisplayName() to get the standard names for these values to build you display. You can also use getMonthlyCostAndValidate() under the appropriate HostingOrder class to get the pro-rata pricing for the plan.
     
  3. Buy a Hosting Plan: Use add() under the appropriate HostingOrder class to add an order. Be sure to pass in ‘planid‘ as the key and the actual plan id as the value. You can specify the invoice options as well.
     
  4. Buy a Custom Package: Use OrderSetup.getPricingKeyPricingParamMap() to get a list of all pricing keys and their related pricing params. Once more, you can use OrderSetup.getPricingParamsDisplayName() and OrderSetup.getPricingKeyDisplayName() to get the standard names for these values to build you display. You can also use getMonthlyCostAndValidate() under the appropriate HostingOrder class to get the pro-rata pricing for the package. Calling fetchAlternateLocationDetailsAndMonthlyCosts() under the appropriate HostingOrder class will give you the cost for a similiar order configuration at an alternate location. Once everything is set, you call add() under the appropriate HostingOrder class and passing it all the key:value pairs required.

 

 

Modifying a Hosting Plan or Custom Package

Reference: Renewing/Upgrading/Downgrading/Deleting a Web Hosting package >>

 

  1. Retrieve the price of the new modification: First call getModPricing() under the appropriate HostingOrder class to get the pricing for the modifications you wish to make, passing in all the key:value pairs, not just the ones which have changed.
     
  2. Modify the order: Now call mod() under the appropriate HostingOrder class and pass it a complete hash once more, with all the keys and their related values, not just the ones which have changed.

 

 

Deleting a Hosting Plan or Custom Package

Reference: Renewing/Upgrading/Downgrading/Deleting a Web Hosting package >>

 

Simply call del() under the appropriate HostingOrder class with the appropriate orderid.

 

Renewing a Hosting Plan or Custom Package

Reference: Renewing/Upgrading/Downgrading/Deleting a Web Hosting package >>

 

Simply call renew() under the appropriate HostingOrder class with the appropriate orderid and the months to renew for.

 

IMPORTANT

The system allows you to create an infinite number of Resellers and Sub-Resellers, each with customers under them. Orders can be placed only on behalf of the Customers and cannot be owned by Resellers or their Sub-Resellers directly. You can create as many Customers as you wish.
  Click here to read about Customers and Sub-Resellers >>

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15 Mar 10 How do I change the URLs of my SuperSite and PartnerSite?

Gossimer provides you with Partially Branded URLs for your SuperSite and PartnerSite. You can choose to direct visitors to your SuperSite to this URL. Alternatively, you can maintain complete anonymity from Gossimer, by setting up a fully branded URL.

IMPORTANT

The fully branded URL of your SuperSite can not be the same as that of your PartnerSite, or your Storefront. You must create different branded URLs for these interfaces, in order to have the SuperSite, PartnerSite as well as your Storefront functional at all times.

Follow the process mentioned below to set your branded URLs:

Partially Branded URLs

By default, you have a Partially Branded URL of the form – http://<prefix>.supersite.myorderbox.com. Now, you can select the prefix of your choice. Ideally it should be your Company Name or your Brand Name. You would then have to submit your selected prefix from your Control Panel. Follow the process outlined below to change the prefix:

     

  1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
  2. In the Control Panel you need to go to Settings -> SuperSite and PartnerSite -> URL
  3. Scroll down to the Partially Branded URL Settings section. Here, you need to enter your selected prefix. On submitting the same, the prefix would be assigned to you, and would be common to all your partially branded URLs, i.e. SuperSite URL, PartnerSite URL, Control Panel URL, etc.In case this prefix is not available, you would have to select another.

    4.  

IMPORTANT 

  • Even after your partially branded prefix is changed, the old prefix cannot be used by anyone else except you for a period of 30 days. After 30 days, however, the prefix would become available for anyone to utilize.
  • If upon changing your prefix, you wish to revert to the same (within this 30 day period), you may do so by following the process outlined above.

Fully Branded URLs

Besides partially Branded URLs, you can point your own URLs to our servers and use those as your Fully Branded URLs. Gossimer allows you to have as many Fully Branded URLs as you wish; however, you would have to create the relevant DNS Record for each of the URL you select.

Setting up your Fully Branded SuperSite URL

This involves the following two steps -

  • Adding relevant DNS record If you have the partially Branded SuperSite URL in the form http://mybrandname.supersite.myorderbox.com and wish to set your fully Branded SuperSite URL as http://products.mybrandname.com, you need to create a CNAME record for products.mybrandname.com to point to partially Branded SuperSite URL mybrandname.supersite.myorderbox.com. The CNAME record would be products.mybrandname.com IN CNAME mybrandname.supersite.myorderbox.com Click here to read how to create a CNAME record >> However, if you wish to point mybrandname.com also to your SuperSite, the process would be slightly different. You need to buy Domain Forwarding for mybrandname.com and point it to products.mybrandname.com, with the URL Masking option enabled. Click here to read about Domain Forwarding service >> This is because if you create a CNAME record for mybrandname.com, you would not be able to use mybrandname.com for email purposes. In other words, it is not possible to have a CNAME record for mybrandname.com and at the same, use mybrandname.com for email purposes. If you wish to have your fully Branded SuperSite URL as http://mybrandname.com and would also like to create email addresses of the type example@mybrandname.com, you need to use the Domain Forwarding option instead of a CNAME record.

  • Setting the URL within the Control Panel Follow the process outlined below to enter your fully Branded SuperSite URLs through the Control Panel -
    1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
    2. In the Control Panel you need to go to Settings -> SuperSite and PartnerSite -> URL.
    3. Click on SuperSite URL.
    4. Here, you will be prompted to enter the fully Branded URL which you intend to use for your SuperSite.
    5. Next, you may specify any additional URLs you wish to point to your SuperSite. However, for each of these you would have to create a separate CNAME record pointing to Gossimer Servers as created for the Primary SuperSite URL.
    6. Click on Update.

Setting up your Fully Branded PartnerSite URL

This involves the following two steps -

     

  • Adding relevant DNS record If you have the partially Branded URL in the form http://mybrandname.myorderbox.com and wish to set your fully Branded PartnerSite URL as http://some-name.mybrandname.com, you need to create an A record for some-name.mybrandname.com to point to 67.15.184.29. The A record would be -some-name.mybrandname.com IN A 67.15.184.29
    IMPORTANT 

    67.15.184.29 is the actual IP address to which the A record for the fully Branded PartnerSite URL needs to be mapped.

    Click here to read how to create an A record >>

     

  • Setting the URL within the Control Panel Follow the process outlined below to enter your fully Branded PartnerSite URLs through the Control Panel -
       

    1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
    2. In the Control Panel you need to go to Settings -> SuperSite and PartnerSite -> URL.
    3. Click on PartnerSite URL.
    4. Here, you will be prompted to enter the fully Branded URL which you intend to use for your PartnerSite.
    5. Next, you may specify any additional URLs you wish to point to your PartnerSite. However, for each of these you would have to create a separate A record pointing to Gossimer Servers as created for the Primary PartnerSite URL.
    6. Click on Update.

IMPORTANT 

The SuperSite and PartnerSite contain information about your Partially/Fully Branded SuperSite and PartnerSite URLs. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and stored on the SuperSite and PartnerSite Server respectively. Therefore, after making any change to the SuperSite or PartnerSite URLs, you would need to refresh cache of your SuperSite and PartnerSite. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Reseller Branding.

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15 Mar 10 Keeping my Customized SuperSite/PartnerSite content in sync with any new content added by Gossimer

Each SuperSite/PartnerSite page is built from multiple HTML files (known as HTML Templates), images and CSS files which are completely customizable. You can customize the Text, the Images, the Style or the structure of each HTML template. You can also add your own HTML templates to extend the capabilities of the SuperSite, and link these HTML templates from various existing sections.

Reference: How do I customize the Content, Theme (CSS, Images, Javascript) HTML Structure of the SuperSite and PartnerSite >>
 

If you edit the Textual Content and/or the HTML Structure of one or more files and/or edit the JavaScript Menu, changes made from our end will not be available in such files. For instance, if we add a new product (and you decided to sell that product) or a new button or some new functionality to that page in future, the same will not appear in your edited HTML page/edited JavaScript Menu. This is because Gossimer will not know in what manner you would like to present the new information on your SuperSite/PartnerSite. At that point you will need to manually make those modifications/add any new links by comparing your file with the source file.

How to recognize that your SuperSite/PartnerSite Content needs Synchronization?

Anytime Gossimer modifies the content or structure of a SuperSite/PartnerSite page, you would need to login to your SuperSite/PartnerSite Admin Area and review if the affected files need to be edited/retranslated. You can recognize the affected files as follows:

  1. Immediately upon login, you would notice these files under the heading Recently Updated By Us, on the right hand side of your SuperSite/PartnerSite Admin Area. You can then click on each link and you would be allowed to edit these files. Once you save your changes, this file will no longer be displayed in the Recently Updated By Us section.
     
  2. While browsing the list of HTML files, the affected pages would appear with the File Status as attention Keeping my Customized SuperSite/PartnerSite content in sync with any new content added by Gossimer Modified by you  This File needs your Attention.

Upon opening this file (that needs to be edited/retranslated), you would notice two blocks of text on the top of the page with the background color as red. The left hand side box (in red background color) would display the Content in your Default Language, while the right hand side box (in red background color) would display your previously translated text.

Follow the process explained below to synchronize the Textual Content and HTML Structure edited by you with the updated information:

I.

  1. Login to the SuperSite/PartnerSite Admin Area. Click here to know how >>
     
  2. In the Admin area, click on Add/Modify Content and Themes link to open this section. Here, click on Browse next to the Website Content folder.
     
  3. Click on Browse link next to the language for which you wish to make the modification.
     
  4. Browse through the directory listing to the template you wish to edit the text within.
     
  5. Some templates may in turn further contain other templates. You will be able to see this within the template itself. You may therefore have to make modifications within multiple templates.
     
  6. Notice the files with the status attention Keeping my Customized SuperSite/PartnerSite content in sync with any new content added by Gossimer Modified by you  This File needs your Attention. These files may require synchronization. Click on the Edit link next to such a template.
     

  7. Here, you would notice two blocks of text on the top of the page with the background color as red. The left hand side box (in red background color) would display the Content in your Default Language, while the right hand side box (in red background color) would display your previously translated text.If you don’t perceive any modification/retranslation requirement -> just copy-paste the text from the right hand side box (in red background color) to the right hand side box(es) underneath

    OR

    If you perceive any modification/translation required to the text in the right hand side box (in red background color) -> make the modifications/translation in the right hand side box(es) underneath

    AND

    then only click on the Save Changes button.
     

    IMPORTANT 

    It is important to note here, that if you do not intend to edit/retranslate ALL the text in the right hand side box, do NOT save your changes, or else some text would get saved in English itself.

     

II.

  1. Login to the SuperSite/PartnerSite Admin Area. Click here to know how >>
     

  2. In the Admin area, click on Add/Modify Content and Themes link to open this section.
     
  3. Click on Browse link next to the JavaScript Menu folder.
     
  4. Click on Browse link next to the language for which you wish to make the modification.
     
  5. If the File Status is attention Keeping my Customized SuperSite/PartnerSite content in sync with any new content added by Gossimer Modified by you  This File needs your Attention, then this file needs synchronization. Click on the Edit link next to this file.
     
  6. Here, you would notice two blocks of text on the top of the page with the background color as red. The left hand side box (in red background color) would display the Content in your Default Language, while the right hand side box (in red background color) would display your previously translated text.If you don’t perceive any modification/retranslation requirement -> just copy-paste the text from the right hand side box (in red background color) to the right hand side box(es) underneath

    OR

    If you perceive any modification/translation required to the text in the right hand side box (in red background color) -> make the modifications/translation in the right hand side box(es) underneath

    AND

    then only click on the Save Changes button.
     

    IMPORTANT 

    It is important to note here, that if you do not intend to edit/retranslate ALL the text in the right hand side box, do NOT save your changes, or else some text would get saved in English itself.

     

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15 Mar 10 What does File Status indicate in my SuperSite/PartnerSite Admin Area?

The Website Content files in your SuperSite/PartnerSite Admin Area may display different File Status information. Following is an explanation of what these headings could display and when would they be displayed:

The File Status field indicates the status of a file as explained below:   

  1. Default – indicates that the file has not been edited by you and its content and HTML Structure is as provided by us.
     
  2. Modified by you – indicates that you have reviewed and saved this file since we last modified it.
     
  3. attention What does File Status indicate in my SuperSite/PartnerSite Admin Area? Modified by you This File needs your Attention - indicates that we have modified either this file’s content and/or its HTML Structure. You need to review this file carefully for any modification/retranslation and save it irrespective of whether any changes need to be made.

    4.  

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15 Mar 10 How do I add Meta Tags to my SuperSite and PartnerSite for better Search Engine Optimization?

For better placement of your SuperSite and PartnerSite in Search Engines, you can specify relevant keywords and website description in the HEAD section of your sites, within META tags.

In order to customize the META tags of your SuperSite and PartnerSite, follow the process outlined below:

  1. Login to your SuperSite or PartnerSite Admin Area. Click here to learn how >>
     
  2. In the Admin area, click on Add/Modify Content and Themes link to open this section. Here, click on Browse next to the Website Content folder.
     
  3. Click on Browse link next to the language for which you wish to make the modification.
     
  4. Here click on the Edit link next to the root.html file
     
  5. You will presented with two textboxes; one on the left-hand side of the page with the title as Original Content and the other on the right-hand side with the title as My Modified Content. within the <HEAD></HEAD> tags under the My Modified Content textbox, mention the <META> tags.For Example,<META name=”KEYWORDS” content=”mention,keywords,seperated,by,commas,or,semicolons”>
    <META name=”DESCRIPTION” content=”This is a sample description of your website content”>
     
  6. Click on the Save Changes button to store the changes you have made.
     

    7.  

     

IMPORTANT  

If you are not satisfied with the modifications and wish to revert to the earlier setting, simply click on Reset to Default from the Edit page, to restore the default settings for that file.

 

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14 Mar 10 Defining Product Promotions

From time to time Gossimer runs various promotional offers, which you can participate in and choose to offer these Products and Services to your Customers and Sub-Resellers at discounted rates.

You can view all the current Gossimer promotions and set your Customer and Sub-Reseller Pricing for such products and services by following the below mentioned process:

1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

2. Visit Settings -> Set Pricing, Plans and Promos to view all running Promotions and set pricing for your Customers and Sub-Resellers. A link would also be visible from the Pricing page of the Product or Service where Gossimer is running a promotion.

3. Here you can set both your Customers and Sub-Resellers promotion pricing and Submit the changes.

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14 Mar 10 Tax Report

You can determine the Tax accrued or collected for any previous month, through the Gossimer Tax Report:

1. Login into your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.

2. Click on Tools -> Reports -> Tax Report.

3. Generate a Tax Report based on one or more of the parameters explained below:

  • Tax Report Type - Here you can select a Tax Accrued Report or Tax Collected Report.
     
  • Select Product - Here you can select the Products for which you wish to generate the report. The default option is All, which would generate a report for all the Products.
     
  • Select Role - By selecting the appropriate choice, you can generate a report either for your Customers or Sub-Resellers.
     
  • Select Country - You can generate a report for a particular Country, by selecting the same. You may also select only your Country or all countries except your Country.
     
  • Choose Type of Report - Through this option, you can select the report to be either Customer/Sub-Reseller-wise or Country-wise.
     
  • Customer Ids/Sub-Reseller Ids - If you wish to generate the report for particular Customers or Sub-Resellers, you can mention the Customer/Sub-Reseller Ids here separated by commas.
     
  • Select Month And Year - The report can be generated for any previous month. Report for the current month would be available in the next month.
     
  • Order By - Through this option, you can select sort the report by either the Customer/Sub-Reseller Id, Service Tax Amount, Service Tax Reversal Amountor Service Tax Refund Amount.

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14 Mar 10 SPAM Processing Tool

Pursuant to our Anti-Spam policy, Gossimer provides a Spam Processing Tool in the Reseller Control Panel to handle spamming domain names. This tool will allow you to keep a track of all Domain Names, Customers and Sub-Resellers, who indulge in spamming.

Using this SPAM processing Tool, you can send Warning e-mails to Sub-Resellers and Customers, whenever you receive Spam Complaint against a particular Domain Name and you can Suspend Domain Names for which you receive excessive SPAM complaints.

However, for this, we need you to setup an Abuse E-mail address and an Abuse Desk Signature. You can do this by referring to Setting your Billing, Sales, Support and Abuse Contact Information. By default these would be pre-filled by your Reseller Username and a Default Abuse Desk Signature.

Processing SPAM Complaints

1. If you receive a SPAM complaint against a particular Domain Name, you can use the Gossimer Online SPAM processing Tool from Tools -> Spam/Abuse Processing, in your Reseller Control Panel.

2. On this page you would find a form on which you need to enter the Domain Name, for which you received a  complaint and the Complainant’s E-mail Address, in comma separated format.

for eg. spammingdomain.com,reporter@domainname.com

If you want to enter complaints regarding multiple Domain Names, you can submit the same on separate lines. Thus, if you receive a SPAM complaint from abc@somedomain.com for a Domain Name spamdomain.com, another complaint for Domain Name toomuchspam.com from xyz@domainname.com and another complaint for spamdomain.com from some other person pqr@mydomain.com. Then you need to enter the data in the following format -

spamdomain.com,abc@somedomain.com
toomuchspam.com,xyz@domainname.com
spamdomain.com,pqr@mydomain.com

3. On submitting the above, you would be shown the following information for each of the submitted Domain Name -

(a) Total Number of SPAM complaints received for this Domain Name.

(b) Following Details of the Customer -
        i) Customer Name
        ii) Total SPAM complaints for all the Domain Names registered by this Customer
        iii) Total Domain Names under this Customer, for which SPAM complaints have been received
        iv) Total Domain Names under this Customer

(c) Following Details of the Sub-Reseller -
        i) Sub-Reseller Name
        ii) Total SPAM complaints for all the Domain Names registered by this Sub-Reseller
        iii) Total Domain Names under this Sub-Reseller, for which SPAM complaints have been received
        iv) Total Domain Names under this Sub-Reseller
        v) Percentage of Domain Names under this Sub-Reseller, which are used for Spamming. This is calculated by the following formula -

Percentage of Domain Names for which SPAM complaints have been received = (Total Domain Names under the Sub-Reseller for which SPAM complaints have been received)/(Total Domain Names under the Sub-Reseller) * 100

Also note that the Spamming Domain Name and the Complainant E-mail Address combination is unique, thus, a complainant can complain for a particular Domain Name only once, while there can be multiple complaints for the same Domain Name from different complainants (e-mail addresses), and the same complainant can complaint for different Domain Names.

In case the Domain Name is not under your Reseller profile, then the SPAM complaint will not be processed for that particular Domain Name.

(d) Following Details of the Domain Name -
        i) Registrar
        ii) Creation Date and Expiry Date
        iii) All the Contacts’ Information

4. From this list of Domain Names, you can then select the Domain Names you want to Suspend for Spamming by selecting the checkbox next to them, while for the remaining a Warning Mail will be sent to the entire Customer/Sub-Reseller chain. Upon Suspension, an e-mail will be sent to your entire Customer/Sub-Reseller chain.

You can decide whether you wish to Suspend a particular Domain Name, depending upon the number of complaints for the Domain Name. Thus, you could suspend any Domain Name for which you get more then 5 SPAM complaints. Or you could also consider suspending a particular Domain Name, if that particular Customer or Sub-Reseller has a large number of Domain Names, which have been reported for SPAMMING.

Both Warning Mails and Domain Name Suspension Mails are fully-branded and sent from your Reseller Abuse E-mail address to your Sub-Reseller Abuse E-mail Address and/or Customer Username, along with the domain name’s Registrant, Admin, Billing and Technical Contact E-mail Addresses.

5. In case, multiple Spam Complaints are received for domain names under a Customer/Sub-Reseller, an e-mail is sent to the user to stop using our Services. The Cease Account Mail is sent only under the following circumstances:

Customer – in case the Customer has more than 3 Spam domain names
Sub-Reseller – in case the Sub-Reseller has over 15 domain names and more than 8% of these are being used for sending Spam.

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14 Mar 10 Receipts & Credit Notes

Receipts and Credit Notes depict the money credited to the account of your Customers/Sub-Resellers. There is not much difference between a Receipt and a Credit Note, except in a definition sense. From an accounting perspective, a Receipt signifies actual Receipt of money, while a Credit Note would be used to credit your Customer/Sub-Reseller with funds without actual Receipt of money. Lets take an example to understand this better

  • If your Customer sends you a cheque of USD 200, and you credit it to his account, you would do this as a Receipt

  • If you decide to offer your Customer a discount on his previous Registrations, you may choose to pass a Credit Note for that discount, by adding funds to the Customers account using a Credit Note. There is no actual receipt of money, but you still wish to Add Funds to that Customers Account

Both Receipts and Credit Notes are used to Add Funds to your Customer’s/Reseller’s account in that sense. Any Receipt added, immediately adds to the available balance of your customer or Sub-Reseller.

Lets delve into the fields that make up Receipts and Credit Notes

Transaction ID: This is a numerical integer value which uniquely identifies every transaction. The system automatically generates serial numbers for you, separately for your Customers and your Sub-Resellers, starting from 1, incrementing upwards for each additional Receipt and Credit Note created.

Transaction Date: This is the date on which the Receipt/Credit Note was created

Description: This is the Description of the Receipt/Credit Note

Receipt/Credit Note Amount: This is the amount of the Receipt/Credit Note. On adding the Receipt/Credit Note, this amount gets added to the total available balance of that Customer/Sub-Reseller. Incase your Selling currency is different from your Accounting Currency, you will see the Receipt/Credit Note Amount in both the currencies.

Pending Amount: This is the amount of unutilised funds of a particular Receipt/Credit Note. To begin with this will be same as the Receipt/Credit Note Amount. For instance if the Receipt amount is USD 200, the pending amount will also be USD 200. If the Customer now chooses to pay an Invoice of USD 100 using this Receipt, the Pending Amount in the Receipt now will be USD 100. Incase your Selling currency is different from your Accounting Currency, you will see the Pending amount in both the currencies.

Other Details: A Receipt contains several other details such as Contact Information, Tax information, etc..

It is important to note that none of the above fields can be modified once a Receipt/Credit Note is created. The amounts, address information, everything remains as it is. Another important aspect to note is that a Receipt/Credit Note contains even your OWN contact details. If you click on the “Print” button in a Receipt/Credit Note detailed view, it will show your contact details too. These contact details are separately stored with each Receipt/Credit Note. These too cannot be modified. Even if you change your company name after 1 month, it will not affect the Receipts/Credit Notes already raised under the previous company name. This change will only affect newer transactions.

Lets understand the different types of actions that can be performed on a Receipt/Credit Note. These actions are accessible from the toolbar in a Receipt/Credit Note detailed view.

Print: You can use this button to obtain a Printable Copy of the Receipt/Credit Note for your reference.

Chargeback/Refund: In the event that you receive a Chargeback (payment dispute) or wish to Refund a Receipt/Credit Note, you may do so from within the particular Receipt/Credit Note’s Detailed view itself, by selecting the appropriate option in the drop-down and clicking on the Go button. Click here to know what each of the fields on this page mean and what values to feed in >>

An additional concept which is important to note with respect to Receipts and Credit Notes is the maintenance of the Total Receipts figure. A Total Receipts figure is maintained for every Customer/Sub-Reseller of yours, and appropriately modified for every Receipt or Credit Note added for that Customer/Sub-Reseller. This Total Receipts figure is then used to offer discounts to Sub-Resellers and Customers doing higher volumes of business. Click here to read more about calculation of Total Receipts for your Customers/Sub-Resellers >>

Click here to understand how you may Add Funds to your Customers/Sub-Resellers Account >>

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13 Mar 10 Website Builder

Gossimer allows you extreme flexibility in setting your Selling Price for your Customers and Sub-Resellers for your Website Builder Services. Typically, the Pricing module used by the system is a Slab based one, where you can offer automated discounts to your high volume Customers and Sub-Resellers. Configuring your Selling Price for the Website Builder Services is a mere 2 step process.

Step 1: Set your Pricing Slabs

You can define the Pricing Slabs depending upon the Total Receipts of your Customers/Sub-Resellers or the number of Website Builder Service Orders purchased by your Customers/Sub-Resellers. The Selling Price to each Customer/Sub-Reseller is determined at the time of purchase depending upon the Total Receipts, the number of Website Builder Service Orders, your Slab Pricing and the Customers’/Sub-Resellers’ Specific Pricing.

Reference:

Concept of Total Receipts explained in detail >>
Understanding Pricing Slabs >>

Follow the below mentioned process to set your Pricing Slabs:

  1. Login to your Control Panel from http://manage.gossimer.biz/reseller.
     
  2. Go to Settings -> Set Pricing, Plans and Promos.
     
  3. Click on the Website Builder Service to set its Discount Slabs for your Sub-Resellers and/or Customers, and click on Update.
     
  4. Add as many Slabs as required, in this manner.

    5.  

 

Step 2: Setting your Selling Price

Once you have set your Pricing Slabs, you can move on to specifying the Selling Price for each of the Slabs. You can specify the Pricing individually for each of the configurations. To do this, follow the steps mentioned below:

  1. Login to your Control Panel from http://manage.gossimer.biz/reseller.
     
  2. Go to Settings -> Set Pricing, Plans and Promos.
     
  3. Click on the Website Builder Service.
     
  4. Here, click on Set Pricing.
     
  5. Next, you need to specify your Selling Price for Customers and Sub-Resellers. The Selling Price comprises of
    • One-Time Setup Fee: The Price you want to charge for setting up the Website Builder Service
    • Your Monthly Selling Price: The monthly Price you want to charge for the Service

    Enter the values for these parameters for your Customers and Sub-Resellers, for all the Slabs. (Note that, if you leave the value for any Slab empty, the value of the preceding Slab for that plan would be considered for this Slab. The Base Slab, however, cannot be empty.)

  6. When you have filled in the values, click on Update Pricing.

    7.  

IMPORTANT

The SuperSite and PartnerSite contain information about the various Website Builder Plans you offer to your Customers and Sub-Resellers respectively and the Pricing information related to the Website Builder Services. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and cached (stored) on the SuperSite and PartnerSite Server respectively. Hence, you would need to refresh the cache of your SuperSite and PartnerSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite Website Builder Data (to refresh SuperSite Cache Data) and Tools -> Reload SuperSite & PartnerSite Cache -> PartnerSite Reseller Slabs (to refresh PartnerSite Cache Data).
 
What is SuperSite >>
 What is PartnerSite >>

 

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13 Mar 10 Defining Product Promotions

From time to time Gossimer runs various Promotional offers, which you can participate in and choose to offer these Products and Services to your Customers and Sub-Resellers at discounted rates.

You can view all the current Gossimer Promotions and set your Customer and Sub-Reseller Pricing for such Products and Services by following the below mentioned process:

1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.

2. Visit Settings -> Set Pricing, Plans and Promos to view all running Promotions and set Pricing for your Customers and Sub-Resellers. A link would also be visible from the Pricing page of the Product or Service where Gossimer is running a Promotion.

3. Here you can set both your Customers and Sub-Resellers Promotion Pricing and submit the changes.

IMPORTANT

The SuperSite and PartnerSite contain a large amount of marketing content and information about the Products and Services you offer to your Customers and Sub-Resellers respectively. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and cached (stored) on the SuperSite and PartnerSite Server respectively. Hence, you would need to refresh the cache of your SuperSite and PartnerSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Promotional Offers.

What is SuperSite >>
What is PartnerSite >>

 

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13 Mar 10 Understanding Specific Pricing

 

The Gossimer System offers tremendous versatility with respect to setting Selling Price. Apart from the Pricing Slabs, you also have the ability to set a Specific Selling Price for any Customer or Sub-Reseller. The Specific Pricing overrides any other Pricing for that Product. If you set a Specific Pricing for any of your Customers or Sub-Resellers, then irrespective of the Slab that your Customer or Sub-Reseller is in, the Specific Pricing will always be applied until you remove it.

Specific Pricing can be set for any Customer/Sub-Reseller from the Customer/Sub-Reseller Details view under your Reseller Control Panel:

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

 

2. Search for the particular Customer/Sub-Reseller for whom you want to set Specific Pricing for one or more Products.

Reference:
How to search for a Customer >>
How to search for a Sub-Reseller >>

 

3. Click on the Customer/Sub-Reseller Name to proceed to their Details view.

4. Select the Product whose Pricing you wish to modify and click on the Pricing button.

5. You will be presented with a page, where you can view your Cost Price along with generic Pricing Slabs. You may refer these while setting the Specific Pricing for this Product for a Customer/Sub-Reseller.

6. Click on the Set Specific Selling Price button to save your changes.

For instance lets say you set the following Specific Pricing for your Sub-Reseller for a particular Product

USD

New Registration  

USD

Renewal 

USD

Transfer 

In this case, no matter what the Total Receipts figure of the Sub-Reseller, he will always be charged USD 20 for that Product. The Total Receipts figure will continue to be calculated, but not used for determining the Pricing for the particular Product.

IMPORTANT

  • You can set Specific Pricing for a particular Customer or Sub-Reseller to give him a LOWER/HIGHER Pricing than the standard Slab Pricing he would have otherwise got.

  • The moment you put Specific Pricing for a particular Customer or Sub-Reseller, the Slab Pricing will be ignored for that Customer or Sub-Reseller.

  • The moment you remove the Specific Pricing for a particular Customer or Sub-Reseller, the Slab Price applicable to that Customer or Sub-Reseller based on their Total Receipts figure will immediately begin to apply.

  • Specific Pricing is PER Product PER Customer/Sub-Reseller. This is important to understand. The Specific Pricing is set for a particular Customer or Sub-Reseller for a particular Product.

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RSS Gossimer in the News

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