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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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29 Aug 10 No NS A records at Nameservers Failure Message

If you have completed setting your Fully Branded Name Servers and/or Storefront & Control Panels URL, you can generally start using them within 24-48 hours. If you have followed all the instructions then when you ping your Branded Name Servers or visit your Control Panel URLs, you will be able to see results.

Do not be confused when you encounter errors such as No NS A records at nameservers while using some DNS Tools like DNSReport.com. This does not indicate an error and will not affect the resolution of your Domain Name or Name Server.

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20 Aug 10 Can I display the ICANN logo on my Storefront/ website?

The term ICANN Accredited Registrar and the ICANN Accredited Registrar logo, are trademarks owned solely by the Internet Corporation For Assigned Names and Numbers [ICANN]. The use of these marks is permitted to only its accredited Registrars.

You can not use these Trademarks as well as any term, phrase, or design which is confusingly similar to the Trademarks or any portion of the Trademarks, without the explicit approval of ICANN.

Violation of the above will be considered as a breach of the Terms of Usage of OrderBox under the Reseller Master Agreement you have signed with Gossimer.

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19 Aug 10 Specifying your Sign Out URL

As an addition to the Branding provided by Gossimer, you would now be able to specify the Sign Out Page for your Customers and Sub-Resellers. Your Customers and Sub-Resellers would be re-directed to this particular page when they Sign Out from their Control Panel.

Follow the steps mentioned below to specify your Sign Out URL for your Customers and Sub-Resellers -

1. Login to your Reseller Control Panel from .

2. Go to Settings -> Storefront & Control Panel -> Sign Out URL.

3. Here you can specify separate Sign Out URLs for your Customers and Sub-Resellers.

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12 Aug 10 How can I customize the URL for my Control Panels?

Gossimer, LLC allows you to have Branded Control Panel URLs. You may either use Partially Branded or Fully Branded URLs to develop your Reseller business with us. Fully Branded URLs allow you to have complete anonymity from Gossimer, LLC.

IMPORTANT      

The Fully Branded Control Panel URLs can not be the same as that of your SuperSite or PartnerSite.
You must create different Branded URLs for these interfaces, in order to have the SuperSite, PartnerSite as well as the Control Panels functional at all times.

 

Partially Branded Control Panel URLs

Upon signing up as a Reseller of Gossimer, LLC, our system automatically generates Partially Branded URLs for Customer and Sub-Reseller Control Panels under you. Your Partially Branded URL would be of the form – http://prefix.myorderbox.com. The prefix can be modified to your liking as long as it is not being used by another Reseller in our system. Ideally, this prefix should be your Company Name or your Brand Name.

Once you have decided on your prefix, you would have to submit the same within your Reseller Control Panel, by following the below mentioned steps:

          

  1. Login to your Reseller Control Panel from http://manage.gossimer.com/reseller
  2. Click on Settings -> Control Panel -> URL
  3. Click on Set your Partially Branded URL Prefix. 
  4. Under the Partially Branded URL Settings section, enter your chosen Prefix. On clicking the Update button, the prefix would be assigned to you. In case this prefix is not available, you would have to select another prefix.
  5.  

IMPORTANT      

  • If upon changing your prefix, you wish to revert to the earlier one, you may do so by following the process outlined above. However, this modification is possible only within 30 days of making the change.     

  • Even after your Partially Branded prefix is changed, the old prefix cannot be used by anyone else except you for a period of 30 days. After 30 days, however, the prefix would become available for anyone to utilize.

 

Fully Branded Control Panel URLs

Besides Partially Branded URLs, you can point your own domain name to our servers and use those as your Fully Branded Control Panel URLs. Gossimer, LLC allows you to have as many Fully Branded URLs as you wish. However, you would have to create an Address Record for each URL you select. Also, please be aware that your selected Fully Branded URL cannot be of the form http://mybrandname.com/index.html.

Thus, if you have the Partially Branded URL in the form http://mybrandname.myorderbox.com and you want the Fully Branded URL as http://www.mybrandname.com, then you would have to create an Address Record for www.mybrandname.com pointing to 67.15.47.4.

Besides creating individual Address Records for each Fully Branded URL, you would have to submit the same within your Reseller Control Panel as well. Follow the steps mentioned below to accomplish this:

      

  1. Login to your Reseller Control Panel from http://manage.gossimer.com/reseller
  2. Click on Settings ->
    Control Panel -> URL
    .   
  3. Click on Control Panel URL
  4. Here, mention your primary Fully Branded Control Panel URL besides the Fully Branded Control Panel URL field. This URL would automatically be used by our system within emails sent to your Customers and Sub-Resellers.You may also submit Additional URLs in the text box underneath. 
  5. Click on Update to save the settings.
  6.  

     

IMPORTANT      

  • Upon submission of your Fully Branded Control Panel URL, you will notice that under the Control Panel URL section, your Fully Branded Control Panel URLs for your Customers and Sub-Resellers are automatically generated and displayed.     

  • Even though you have created your Fully Branded Control Panel URLs, your
    Partially Branded URLs would continue to function. You may always rely on these, in case your Fully Branded Control Panel URLs
    develop any issue.     

     

  • Without creating appropriate Address Records for your Fully Branded Control Panel URLs, your Branded URLs will not function, even though you may have submitted them within your Reseller Control Panel.

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11 Aug 10 How do I set my Branded Name Servers?

We provide you with a FREE set of Partially Branded Name Servers for all the web services that you sell. These Name Servers are hosted on Servers provided by us. These will be used by your Customers if they choose to buy any of your other services for their domain names, through Gossimer. As such, you can customize these Name Servers only if you’ve signed up for the additional services viz., Domain Forwarding, Email Forwarding and Managed DNS.

You can alternatively choose to have your own Fully Branded Name Servers pointed to ours and use them instead. This can be accomplished by following this process:-

1. Login into your Reseller Control panel from http://manage.gossimer.biz/reseller.

2. Go to Settings -> Name servers and select one of the following options

I. Partially Branded Name Servers

You will be given 4 Partially Branded Name Servers, of the form

<prefix>.mercury.orderbox-dns.com
<prefix>.venus.orderbox-dns.com
<prefix>.earth.orderbox-dns.com
<prefix>.mars.orderbox-dns.com

This <prefix> is the same as the one used for your Partially Branded Storefront URL i.e., <prefix>.myorderbox.com. Click here to know how to modify your Partially Branded Storefront URL >>
 

II. Fully Branded Name Servers

If you want Fully Branded Name Servers, then you would have to create A records pointing to the IP addresses mentioned below.

Thus, if you wish your Fully Branded Name Servers in the form

ns1.mydomainname.com.
ns2.mydomainname.com.
ns3.mydomainname.com.
ns4.mydomainname.com.

Then, you would have to create Address (A) Records for each of your Name Servers, as shown below

  • ns1.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 67.15.47.189, 67.15.253.220, 67.15.253.251
     

  • ns2.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 74.54.56.227, 74.54.56.231, 74.54.56.236
     

  • ns3.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 67.15.47.188, 67.15.253.219, 67.15.253.252
     

  • ns4.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 66.249.5.25, 66.249.5.105, 66.249.5.122
     

In addition to this, you would also have to create Child Name Servers for your Domain Name i.e., you would have to create Child Name Servers (Register Name Servers) for mydomainname.com, using the IP Addresses mentioned above.

Create/Register all Child Name Servers with the following IP Addresses -

  • ns1.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 67.15.47.189, 67.15.253.220, 67.15.253.251
     

  • ns2.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 74.54.56.227, 74.54.56.231, 74.54.56.236
     

  • ns3.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 67.15.47.188, 67.15.253.219, 67.15.253.252
     

  • ns4.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 66.249.5.25, 66.249.5.105, 66.249.5.122
     

Reference:

Click here to know how to create Child Name Servers if you have registered mydomainname.com with Gossimer >>
Click here to know how to set your Name Servers as your Customers Default Name Servers while registering domain names >>

IMPORTANT

It is imperative that you create and use all Name Servers since these Name Servers are distributed in various Data Centres around the World and in case any one of the Name Servers is down, you and your Customers will not be impacted by this.

 

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09 Aug 10 Language Preferences

 

You can choose to display the OrderBox interface, as well as the notification mails to your Customers and Sub-Resellers in any of several different languages.

To specify this language preference

1. Go to  Settings -> Other Branding Settings -> Default Language.

2. Select the radio button next to the language that you wish to offer.

3. Click on Change.

This will change the language on your Storefront, the Control Panels, as well as any notification mails sent out by the system to your Customers and Sub-Resellers. However, your Customers and Sub-Resellers also have the option to set their language preference for themselves. This would over-ride your specified preference for that particular Customer or Sub-Reseller.

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04 Aug 10 Integrate your Website and Shopping Cart with your and your Customer’s Control Panel

When you and/or your Customers login to their Control Panel, there are several options available to purchase various products and services that you sell. These are in the form of buttons or links either in the Menu or the pages themselves. These links and buttons need to redirect to the Shopping Cart of your website.

You can specify the URL to which you and/or your Customers should be redirected when such links are clicked to buy various Products and Services. This URL should be the URL of the shopping cart you are using.

How to integrate your and your Customer’s Control Panel with your Shopping Cart?

1. Login into your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

2. Click on Settings -> Control Panel – Shopping Cart Integration

3. You will be presented with three options for setting up the re-direction URL:
 

I. SuperSite

If you select this option, all purchase related links from within your and your Customers Control Panel will be re-directed to your SuperSite. Click on the links below to understand what the SuperSite is and its full potential:

Click here to see a Flash Demo introducing the SuperSite >>
Click here to see a Flash Demo on Customizing the SuperSite >>
Click here to read the SuperSite Guide >>

Click here to read how to set the Supersite >>
 

II. Custom URL

  • If you are NOT using the SuperSite, and have instead integrated with our platform using our API, you should choose this option.
     
  • If you select this option, you will need to specify a Custom URL (which should ideally be a URL hosted on your website), to which we will redirect you as well as all your Customers when ANY purchase link is clicked within the respective Control Panel.
     
  • Alongwith the redirection we will also pass a querystring containing parameters that you can use on your website to show appropriate products and services. Details of the format of the query string can be  provided below

Query String Format

There are two types of redirections that your Custom URL may receive.

First: Your Customers may click on a link for purchasing some Product from within their Control Panel. The querystring in this case will be – <YOUR_SPECIFIED_CUSTOM_URL>?p=<PRODUCT>&tid=<AUTHENTICATION_KEY>&r=customer

Second: Your company users, or you may click on a link for purchasing some Product from within your Control Panel. The querystring in this case will be – <YOUR_SPECIFIED_CUSTOM_URL>?p=<PRODUCT>&tid=<AUTHENTICATION_KEY>

The variables passed as query strings are explained are explained as under -

p=<PRODUCT>

This is the product which you or your Customer wants to buy. Following are the possible values of this variable:

Product (p) Product Name
domain Domain Name Registration
bulk Bulk Domain Name Registration Registration

 

Product (p) Product Name
domainfwd Domain Forwarding
mailfwd Mail Forward
dns Managed DNS

 

Product (p) Product Name
hosting Web Hosting
email Email Hosting

 

Product (p) Product Name
sitebuilder Website Builder

 

Product (p) Product Name
engage Live Chat

 

tid=<AuthenticationKey>

This is a randomly generated authentication key which you MUST validate to ensure that the redirection is being made by a authenticated Customer or User. This Authentication Key is valid only for a short period of time.

On the Custom URL you specified above, you must write a script to make an API call to our system to the authenticateLoginID (<authentication key>)method of the Customer class or Reseller Class in the CoreKit, depending upon whether the “r” variable is passed as a query string. You need to pass the Authentication key as parameter to the authenticateLoginID method.

The method authenticateLoginID(<authentication key>) returns the details of the user who initiated the purchase order process from within the Control Panel, if the <authentication key> matches and has not timed out. Otherwise, an authentication failure exception will be thrown.

r=customer

This is the role of the user. This variable will be passed only in the case your Customer is initiating the product purchase process from within his Control Panel.
 

III. Storefront

This Storefront is being deprecated and it is advisable that you begin migrating to one of the options mentioned above. If however, you select this option, then you and/or your Customers will be re-directed to the product purchase links on your Storefront from their Control Panel.

Click here to know how to setup your Storefront >>

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