01 Sep 10 What are Locked Funds?

The concept of Locked funds is really simple. Every Order that is processed deducts funds from your Account. However, some Orders (like Transfer of Domain Name from other Registrar to Gossimer) typically take some time to get processed. The process of executing an Order consists of several steps. There is a chance that the steps may fail and the Order does not get processed. Therefore, we deduct funds from your account only at the last step after the Processing is complete, and the Order has been successfully executed.

However, in order to prevent the possibility of your Reseller account not having funds at that time, when the Order is processed successfully, we lock the amount of funds required for a particular Order, while it is processing. As soon as the Order Processing steps are complete the Locked funds are either deducted from your Reseller account or the lock is removed and the funds are credited back to your Reseller account depending on whether the Execution of the particular Requested Action was successful or not.

There are also times when the process of executing a particular Action of an Order takes several days. Some Requests may take 5-10 days to get processed. We would in this case lock the funds required for a successful completion of the Request at the beginning of the Request, as soon as it is executed. Once the Order is executed Successfully, we would deduct these funds from your Reseller account. If the Order fails, we would credit the Locked funds back to your Reseller account.

For instance, if there is an Order executing in your Reseller account which is likely to take 5-10 days, and your Reseller purchase price for the Order is USD 10, we would then lock USD 10 out of your Reseller available balance and begin processing this Order. If the Order is processed successfully we would deduct this USD 10 from your Reseller balance. If the Order fails we would simply remove the lock on the USD 10.

As a Reseller you can also check out the Locked Funds for your account, from My Billing -> List Locked Funds.

Please note that the concept of Locked Funds would ALWAYS be applicable for your account and your Sub-Resellers. In case of Customers, their funds would be locked only in case of Bulk Orders, i.e. Bulk Registration, Bulk Renewal (through Renewal Management) and Bulk Transfer.

Tags: Domain Name, Execution, Fun, List Locked Funds, Locked Funds, Order Processing, Registrar, Reseller Account, Several Steps, USD

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28 Aug 10 Search / Approve / Decline Payment Gateway Transactions

When your Customers / Sub-Resellers perform a financial transaction through any online Payment Gateway, that you have enabled for them (Reference: Payment Gateway Integration Guide >>), there may be cases where you would have to manually decide, whether you want to receive these funds or not.

(i) You have chosen to receive funds automatically only from Verified Users through the Paypal Standard Checkout Payment Gateway. Transaction from Unverified Paypal users will have the Status as AuthPending. Click here to read more >>

(ii) If the Customer/Sub-Reseller modifies the Payee email address when transacting through the Paypal Standard Checkout Payment Gateway, then the system sets such transactions on AuthPending Status. Click here to read more >>

Your Customer / Sub-Reseller leaves our System for your Payment gateway, but does not return back to our System. In this case the Status is shown as AuthStarted. Click here to read more >>

Steps to Approve/Decline such Transactions –

Go to Customers -> Billing -> PaymentGateway Transactions in case of your Customers’ Transactions or Sub-Resellers -> Billing -> PaymentGateway Transactions in case of your Sub-Resellers’ Transactions.

There select the appropriate Payment Gateway, and the Transaction Type as either Invoice / Debit Note Payment or Add Funds Transactions.

This would take you to the List of Transactions. On clicking the Transaction Id link, you would be taken to the Transaction Details view.

IMPORTANT

Before proceeding further, you need to make sure that you have carefully read the information provided under points A and B above and performed the necessary actions.

In case the Status is AuthStarted or AuthPending, you would have the option to Approve / Decline the Transaction.

If you choose to Approve the Transaction, you would be prompted to confirm the action and then taken to the Transaction Details page. Here you would be presented two editable fields, one having the Transaction Amount in your Selling Currency and the other in your Accounting Currency. In case you have decided to pass on the Payment Gateway Transaction fees to your Customers/Sub-Resellers in case of Add Funds Transactions, you need to replace these values with the Net amount you wish to Credit the Customer/Sub-Reseller. The Accounting Currency amount can be calculated by multiplying the Selling Currency amount you have chosen to Credit your Customer/Sub-Reseller with the Currency Conversion Rate displayed.

Click on Submit to approve the Transaction. This Transaction will now be marked as Settled.

IMPORTANT

If your Accounting and Selling Currencies are the same, you will presented the Transaction amount only in your Selling Currency.

The Currency Conversion Rate displayed will be the conversion rate on the day the Transaction was performed.

If you choose to Decline the Transaction, you would be prompted to confirm the action post which the Transaction will be marked AuthFailed.

Tags: Billing, Checkout, Control Panel, Decline, Financial Transaction, Integration Guide, Invoice, Necessary Actions, Online Payment, Payment Gateway, Payment Transactions, Paypal Payment, Paypal Users, Reference, Resellers, Transaction Details, Transaction Id, Transaction Type

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28 Aug 10 Modifying / Deleting / Cancelling a Pending Invoice / Debit Note

If your Customer has placed an Order for a Product/Service and he wants to Cancel the Order, then you would have to Cancel the Invoice associated with the Order. Also, if any modification in the Invoice such as changing the period of Service is required, then you would have to Cancel the Invoice and place a fresh Order for the Service. Similarly, if you want to modify the details of a Debit Note, you would have to Cancel the existing one and then choose to raise a fresh Debit Note with the modified details. Please be aware that you can Cancel only Pending Invoices and Debit Notes.

Follow the procedure mentioned below to Cancel Pending Invoice and Debit Note:-

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Customers -> Billing -> Pending Invoices & Debit Notes for Customers or go to Sub Resellers -> Billing -> Pending Invoices & Debit Notes for Sub Resellers.

3. There you would see a list of pending Invoices & Debit Notes for all your Customers / Sub Resellers.

There are two types of Invoices which can be Cancelled:

Action and Payment Pending – Such Invoices are yet to be paid/balanced and also have an action/request associated with them. Cancellation of such an Invoice will also Cancel the action/request associated with it. Hence, the Order associated with the Invoice will also get Cancelled.
Payment Pending – Such Invoices may be partially or fully unpaid. Cancellation of such an Invoice will only Cancel the Invoice. The Order associated with the Invoice would not be affected since it is already executed.

Cancelling a Pending Debit Note: Select the Debit Note and click on the Cancel button. On the next page you can verify the details of the Debit Note you are Canceling and confirm your action.

IMPORTANT

If you have not received full payment towards a Debit Note, then you may also cancel the pending amount as Bad Debts. This can be accomplished by selecting the said Debit Note and clicking on the Cancel as Bad Debt button and confirming the action. This option is also available by clicking the Debit Note. A Credit Note with a suitable description would be raised automatically and settled against the Pending Debit Note.

: There are several circumstances in which you would want to Cancel an Invoice. Let’s discuss a few…

i) you may wish to give a partial or full discount to your Customer or Sub-Reseller against a Pending invoice, then you may add a Discount to that effect. Click here to know what is a Discount >>

A Discount can be applied by clicking on the Pending Invoice and then clicking on the Discount button. Here you would be informed about the maximum discount that can be applied to this Pending Invoice (in the Discountable Amount field). Depending upon this amount, you may either fully or partially add a Discount to this Invoice. A Credit Note with a suitable description would be raised when you confirm your action and settled against the Pending Invoice.

ii) you may not have received payment towards a Pending Invoice for some time using the system’s Payment Collection feature and would now like to cancel it as Bad Debts. Click here to know what is the Billing affect when you Cancel an Invoice as Bad Debts >>

You need to select the Pending Invoice that you would like to write off as Bad Debts and click on the Cancel as Bad Debt button. On the next page you can verify the details of the Invoice you are Canceling and confirm your action. A Credit Note with a suitable description would be raised and settled against the Pending Invoice.

Tags: Action Request, Amp, Bad Debts, Billing, Cancel Button, Cancellation, Invoice, Invoices, Reseller Control Panel, Resellers

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28 Aug 10 Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway

Payments received from your Customer/Sub-Reseller, through the PayPal Standard Checkout Payment Gateway may not get immediately credited in their Control Panel. Such transactions would show up as AuthPending in your Reseller Control Panel. This maybe due to any of the following reasons:

The Customer/Sub-Reseller’s PayPal account is Unverified – PayPal classifies its users as either Verified or Unverified. All PayPal members are urged by PayPal to confirm their Account ownership and Verify their PayPal Accounts, to make the process of sending and receiving funds more secure.

Reference

What does it mean if a seller or buyer is Verified or Unverified? >>
More information related to PayPal account Verifications >>

As a Gossimer Reseller, the system allows you to decide whether, funds received from Unverified PayPal members should get automatically credited in your Customer/Sub-Reseller’s Control Panel or not. Upon turning on this setting in your Reseller Control Panel, the system will require you to manually accept / decline all payments from Unverified PayPal members.

Follow the steps mentioned below to enable this feature -

a. Login to your Control Panel from – http://manage.gossimer.biz/reseller

b. Go to Settings -> Finance & Billing -> Payment Gateway -> List / Add, and then click on your PayPal Standard Checkout Gateway and on the next page click Modify.

c. Here select the check box Manually Review and Approve any Unverified PayPal Transaction? and click on the Submit button.

Once you have turned on this feature, the you would have to manually Approve / Decline all Unverified Members payments. Ideally, you would want to manually approve transactions of only those (Unverified) Customers/Sub-Resellers with whom you have either done business before or whose credibility has been verified though either Telephone or Email. It is recommended that you urge your Customers/Sub-Resellers to verify their accounts with PayPal, so that funds automatically get credited in their account and there is no delay in verifying their authenticity. Click here to know how to manually Approve / Decline all Unverified Members payments >>

IMPORTANT

If a PayPal Standard Checkout transaction is on AuthPending due to your Customers/Sub-Reseller’s PayPal account being Unverified, the system would display the following reason in the Paymentgateway transaction’s details view in your Reseller Control Panel:

Transaction pending awaiting manual review, since Customer/Reseller has an Unverified PayPal account

The Customer/Sub-Reseller has modified the Payee Email Address while transacting – When your Customer/Sub-Reseller chooses to pay you through the PayPal Standard Checkout Payment Gateway, he is redirected to PayPal’s website with certain transaction-related details along with your PayPal Primary Username (Payee Email Address). Once the payment completes at PayPal’s website, your Customer/Sub-Reseller is redirected in his/her respective Control Panel with a few more details of this particular transaction.

In the event that your Customer/Sub-Reseller tries to modify the Payee Email address before he/she is redirected to his/her respective Control Panel, our system will not automatically credit that Customer/Sub-Reseller’s Control Panel and keep the status of that transaction as AuthPending.

You are advised to manually review such transactions and confirm whether your PayPal account has been credited for the said transactions, before manually Approving / Declining it in the system. Click here to know how to manually Approve / Decline all Unverified Members payments >>

IMPORTANT

If a PayPal Standard Checkout transaction is on AuthPending due to your Customers/Sub-Reseller having modified the Payee email address at PayPal, the system would display the following reason in the Paymentgateway transaction’s details view in your Reseller Control Panel:

Transaction awaiting manual review, since the Customer/Sub-Reseller has modified the Payee PayPal email address while transacting. This implies that you may not have received these funds.
Your Primary PayPal Username [Email Address] mentioned in the system, differs from the one mentioned in your PayPal Business or Premier account’s Profile – The PayPal Username [Email Address] submitted by yourself in the PayPal Standard Checkout integration interface in the system needs to be the same, as your Primary Email Address in your PayPal account. If there is a difference in these (Email Addresses), your Customer/Sub-Reseller’s transactions would continue to show as AuthPending in the system. Click here to know how you may synchronize your PayPal Primary Username [Email Address] within our system >>

The Language Encoding in your PayPal account is not set as UTF-8 – You need to ensure that the Language Encoding within your PayPal Business or Premier account’s Profile is set to UTF-8, or else your Customers/Sub-Resellers transactions would not complete automatically.

Reference

Click here to know how to set your Language Encoding to UTF-8 in your PayPal account >>
Click here to know how to manually Approve/Decline PayPal Standard Checkout transactions >>

Tags: Amp, Checkout, Credibility, Finance, Payment Gateway, Paypal, Paypal Account, Paypal Members, Paypal Payment, Premier, Reseller Control Panel, Resellers, Unverified PayPal

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28 Aug 10 Customer / Sub-Reseller leaves the OrderBox Server for your Payment gateway, but does not return back to OrderBox Server

There may be cases when your Customer / Sub-Reseller leaves the OrderBox for making the Payment or Adding funds, but due to some reason they never get back to our server. Therefore, the System would not know whether you have received the amount or not. This transaction would display the status AuthStarted. In this case, you would have to manually login to your merchant account with your Payment Gateway and check if you have received the payment or not.

After verifying the above you would have to Approve / Decline the Transaction.

Tags: Leaves, Merchant Account, Orderbox, Payment Gateway, Reseller

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27 Aug 10 Balancing (Paying) an Invoice / Debit Note

If your Customers / Sub-Resellers have any Pending Invoices or Debit Notes, then you can Balance them from your Reseller Control Panel. The procedure for Balancing the Invoice / Debit Note is explained below -

1. Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Customers -> Billing -> Pending Invoices & Debit Notes for Customers / go to Sub Resellers -> Billing -> Pending Invoices & Debit Notes for Sub Resellers.

3. There you would see a list of Pending Invoices & Debit Notes for all your Customers / Sub Resellers. The Customer’s Pending Invoices may have either of the following status

Action and Payment Pending – Such Invoices are yet to be paid/balanced and also have an action/request associated with them.
Payment Pending – Such Invoices may be partially or fully unpaid. The action/request associated with them has already been completed.

You need to select the Invoices (with the status being Action and Payment Pending) and Debit Notes you would like to Balance and Click on Pay. There are various methods available to you for Balancing the Invoice (with the status Action and Payment Pending) / Debit Note as explained under -

A. Payment through Debit Account: If your Customer / Sub Reseller has sufficient Funds in their Debit Account, then you will be able to see the link for making the payment through the Debit Account.

B. Add Funds: If you have received Payment from your Customer / Sub Reseller then you would have to Add these Funds to their Debit Account as explained at Add Funds. Then you would have to Balance the Invoice as explained above in (a) above.

C. Execute Without Payment: This method is most useful if you are placing the Orders for yourself as a Customer or if you want to give your Customers a Credit or some trial period wherein you would like your Customer to pay for this on a later date. You may use this option for only those Invoices of only your Customers, which have the status as Action and Payment Pending.

On clicking on this option you would be presented with 2 options which are Execute the Request(s), and keep the Invoice as it is and Execute the Request(s), but Cancel the Invoice.

a. Execute the Request(s), and keep the Invoice as it is – this would keep the Invoice Pending so that the Customer / Sub-Reseller can pay for it in the future. This would be useful if you wish to give your Customer / Sub Reseller a Credit or trial period for your Services.

Once an Invoice is Executed using this option, it will continue to be listed under the list of Pending Invoices & Debit Notes with the status Payment Pending. You need to select the Invoices you would like to Balance and Click on Pay. There are various methods available to you for Balancing the Invoice –

i. Payment through Debit Account: If your Customer / Sub Reseller has sufficient Funds in their Debit Account, then you will be able to see the link for making the payment through the Debit Account.

ii. Add Funds: If you have received Payment from your Customer / Sub Reseller then you would have to Add these Funds to their Debit Account as explained at Add Funds. Then you would have to Balance the Invoice as explained above in (a) above.

b. Execute the Request(s), but Cancel the Invoice, this would be useful when you are Buying the Service for yourself as the Customer.

Once an Invoice is Executed using this option, the action associated with the Invoice will be completed and the Invoice will be automatically settled by the System by raising a Credit Note.

Tags: Action Request, Admin Control Panel, Amp, B. Add Funds, Debit Note, Invoices, Reseller Control Panel, Resellers, Trial Period

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23 Aug 10 Processing Refund requests of your Customers and Sub-Resellers

Your Sub-Resellers and Customers can request a Refund from their Debit Account with you. Request Refund is a useful feature allowing your Customers and Sub-Resellers to request for withdrawing funds, that they realise they will be unable to utilise in the near-term. For instance – a Sub-Reseller signs up under you and optimistically sends you USD 2000 to add to his balance. If after a month he realises that business is slow, he can choose to request a portion of the unused funds back, to help his cash flow.

To understand how a Refund Request is processed by the system, visit Refund Requests of your Customers and Resellers

Once the system receives a Refund Request, you need to complete the formalities by following these steps-

1. Go to Customers -> Billing -> List Pending Refunds for your Customers, or Sub-Resellers -> Billing -> List Pending Refunds for your Sub-Resellers’ refund requests.

2. This page displays a list of all Refunds requested from you. Select the request in question by clicking on the Description for it.

3. In the Refund Completion Description view that follows, enter a description which will be helpful to trace, how the refund is sent to Sub-Reseller or Customer. For instance, if the payment has been done by cheque, enter here the details of the cheque, such as cheque number – which might be used as reference for this transaction in the future.

4. Click on Submit.

IMPORTANT

Once you process the Refund Request for your Sub-Resellers and/or Customers, the onus is on you to physically refund your Customer and/or Sub-Reseller by sending him the amount requested via Wire Transfer, Check/Draft, Payment Gateway (if supported), etc..
Ideally, you should ensure that the Refund is sent via the same means it was received. This implies that, if you had received payment via a Check, then you should refund the amount as well via Check, to prevent misuse.
Cancelling a Refund Request: In the event that you or your Customer/Sub-Reseller requests want the Refund to be cancelled, you need to pass a Credit Note of the same amount as the Refund Request. In case your Selling Currency is different your Accounting Currency, then both the values in your Credit Note need to be the same as that in the Refund Request Debit Note and based on this, you would need to modify the Currency Conversion Rate in the Credit Note. Click here to find instructions on how to raise a Credit Note >>
If you have received a Chargeback/Bounceback from the same Customer/Sub-Reseller (who has requested a refund), then you need to:i. cancel the refund request (as explained in the above point),
ii. process the chargeback through the system – Click here to know what to do in the system when you receive a Chargeback for a receipt >>

iii. refund only the balance amount (if any) – If there are any surplus funds remaining with the Customer/Sub-Reseller after you have processed their Chargeback, you may either request them to place another refunds request from their Control Panel or you may do so yourselves by logging into their Control Panel and accomplishing the same from My Billing -> Request Refund.

Tags: Cash Flow, Check Draft, Debit Account, Description View, Formalities, Future 4, Onus, Payment Gateway, Refund Request, Refund Requests, Request Refund, Resellers, Signs, Unused Funds, USD

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09 Aug 10 IMPORTANT: Handling Orders Locked in Processing

You can start reselling services only once you have deposited funds in your Debit Account with Gossimer. It is recommended that you always maintain a healthy balance in your Account to ensure smooth processing of all your orders.

For more on adding funds to your Debit Account with Gossimer, refer FAQ: How do I add funds in my Debit Account?

Once an order is executed (i.e. once the Customer has paid for it, or it has been Executed without Payment), if You (or your Sub-Resellers) do not have enough funds to pay for it, the Order would remain Locked in Processing. In such cases, Gossimer sends you a daily email notification (to the Billing Email address you have specified in your Contact Information) with a list of orders that are stuck. For all such orders, you have two options available from the Order Details view in the Control Panel -

1. Retry – The system periodically performs a check on all Orders that are stuck due to lack of funds, and executes them. However, once sufficient funds have been added, you can force immediate execution of the Order using the RETRY button.

2. Cancel – Use this option if, for any reason, you do not wish to go through with the Order at all.

Tags: Control Panel, Debit Account, Email Notification, Execution, Gossimer, Resellers, Smooth, smooth processing

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05 Aug 10 Modifying Total Receipts

Every time your Customers/Sub-Resellers add funds to their debit account with you, the amount gets added to their Total Receipts. The Total Receipts figure is significant because it allows you to set graded pricing for your Customers/Sub-Resellers based on the amount of business they have done with you. This can be done by setting slabs for pricing, based on the Total Receipts.

For example, suppose you have slabs set at USD 50, 100 and 500 for your Sub-Resellers, with pricing for say, a .COM domain name set at USD 10, USD 9 and USD 8 respectively for these slabs. Thus, when a Sub-Reseller’s Total Receipts cross the particular level, say USD 100 he can avail of .COM domain names for a lower price than before, i.e. USD 9.

You can Modify the Total Receipts of your Customers / Sub-Resellers, this would be specially useful in the following cases -a. If you have your Pricing for Customers / Sub-Resellers, based on Slabs and you would like to give a special discount to one of your Customers / Sub-Resellers, you can do so by modifying his Total Receipts. This would only Modify his Receipts and thus lower his pricing slab accordingly, this will not give any Credit to his Account.

b. If you have raised an Invoice / Debit Note or given some Receipt / Credit Note, however you made some mistake in deciding whether you wish this to reflect in his Total Receipts, then you can rectify your mistake by appropriately modifying his Total Receipts.

Follow the below mentioned steps to modify the Total Receipts -

1. Login to your Reseller Control Panel from –

Tags: Debit Account, Domain Name, Domain Names, Invoice, Mistake, Receipt, Receipts, Reseller Control Panel, Resellers, Slab, Slabs, USD

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28 Aug 10 Search / Approve / Decline Payment Gateway Transactions

28 Aug 10 Modifying / Deleting / Cancelling a Pending Invoice / Debit Note

28 Aug 10 Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway

28 Aug 10 Customer / Sub-Reseller leaves the OrderBox Server for your Payment gateway, but does not return back to OrderBox Server

27 Aug 10 Balancing (Paying) an Invoice / Debit Note

23 Aug 10 Processing Refund requests of your Customers and Sub-Resellers

09 Aug 10 IMPORTANT: Handling Orders Locked in Processing

05 Aug 10 Modifying Total Receipts

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