28 Aug 10 Search / Approve / Decline Payment Gateway Transactions
When your Customers / Sub-Resellers perform a financial transaction through any online Payment Gateway, that you have enabled for them (Reference: Payment Gateway Integration Guide >>), there may be cases where you would have to manually decide, whether you want to receive these funds or not.
(i) You have chosen to receive funds automatically only from Verified Users through the Paypal Standard Checkout Payment Gateway. Transaction from Unverified Paypal users will have the Status as AuthPending. Click here to read more >>
(ii) If the Customer/Sub-Reseller modifies the Payee email address when transacting through the Paypal Standard Checkout Payment Gateway, then the system sets such transactions on AuthPending Status. Click here to read more >>
Your Customer / Sub-Reseller leaves our System for your Payment gateway, but does not return back to our System. In this case the Status is shown as AuthStarted. Click here to read more >>
Steps to Approve/Decline such Transactions –
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Login to your Control Panel from – http://manage.gossimer.biz/reseller
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Go to Customers -> Billing -> PaymentGateway Transactions in case of your Customers’ Transactions or Sub-Resellers -> Billing -> PaymentGateway Transactions in case of your Sub-Resellers’ Transactions.
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There select the appropriate Payment Gateway, and the Transaction Type as either Invoice / Debit Note Payment or Add Funds Transactions.
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This would take you to the List of Transactions. On clicking the Transaction Id link, you would be taken to the Transaction Details view.
IMPORTANT
Before proceeding further, you need to make sure that you have carefully read the information provided under points A and B above and performed the necessary actions.
In case the Status is AuthStarted or AuthPending, you would have the option to Approve / Decline the Transaction.
If you choose to Approve the Transaction, you would be prompted to confirm the action and then taken to the Transaction Details page. Here you would be presented two editable fields, one having the Transaction Amount in your Selling Currency and the other in your Accounting Currency. In case you have decided to pass on the Payment Gateway Transaction fees to your Customers/Sub-Resellers in case of Add Funds Transactions, you need to replace these values with the Net amount you wish to Credit the Customer/Sub-Reseller. The Accounting Currency amount can be calculated by multiplying the Selling Currency amount you have chosen to Credit your Customer/Sub-Reseller with the Currency Conversion Rate displayed.
Click on Submit to approve the Transaction. This Transaction will now be marked as Settled.
IMPORTANT
If your Accounting and Selling Currencies are the same, you will presented the Transaction amount only in your Selling Currency.
The Currency Conversion Rate displayed will be the conversion rate on the day the Transaction was performed.
If you choose to Decline the Transaction, you would be prompted to confirm the action post which the Transaction will be marked AuthFailed.
Tags: Billing, Checkout, Control Panel, Decline, Financial Transaction, Integration Guide, Invoice, Necessary Actions, Online Payment, Payment Gateway, Payment Transactions, Paypal Payment, Paypal Users, Reference, Resellers, Transaction Details, Transaction Id, Transaction Type
28 Aug 10 Managing AuthPending Payments received through PayPal Standard Checkout Payment Gateway
Payments received from your Customer/Sub-Reseller, through the PayPal Standard Checkout Payment Gateway may not get immediately credited in their Control Panel. Such transactions would show up as AuthPending in your Reseller Control Panel. This maybe due to any of the following reasons:
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The Customer/Sub-Reseller’s PayPal account is Unverified – PayPal classifies its users as either Verified or Unverified. All PayPal members are urged by PayPal to confirm their Account ownership and Verify their PayPal Accounts, to make the process of sending and receiving funds more secure.
Reference
What does it mean if a seller or buyer is Verified or Unverified? >>
More information related to PayPal account Verifications >>
As a Gossimer Reseller, the system allows you to decide whether, funds received from Unverified PayPal members should get automatically credited in your Customer/Sub-Reseller’s Control Panel or not. Upon turning on this setting in your Reseller Control Panel, the system will require you to manually accept / decline all payments from Unverified PayPal members.
Follow the steps mentioned below to enable this feature -
a. Login to your Control Panel from – http://manage.gossimer.biz/reseller
b. Go to Settings -> Finance & Billing -> Payment Gateway -> List / Add, and then click on your PayPal Standard Checkout Gateway and on the next page click Modify.
c. Here select the check box Manually Review and Approve any Unverified PayPal Transaction? and click on the Submit button.
Once you have turned on this feature, the you would have to manually Approve / Decline all Unverified Members payments. Ideally, you would want to manually approve transactions of only those (Unverified) Customers/Sub-Resellers with whom you have either done business before or whose credibility has been verified though either Telephone or Email. It is recommended that you urge your Customers/Sub-Resellers to verify their accounts with PayPal, so that funds automatically get credited in their account and there is no delay in verifying their authenticity. Click here to know how to manually Approve / Decline all Unverified Members payments >>
IMPORTANTIf a PayPal Standard Checkout transaction is on AuthPending due to your Customers/Sub-Reseller’s PayPal account being Unverified, the system would display the following reason in the Paymentgateway transaction’s details view in your Reseller Control Panel:
Transaction pending awaiting manual review, since Customer/Reseller has an Unverified PayPal account
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The Customer/Sub-Reseller has modified the Payee Email Address while transacting – When your Customer/Sub-Reseller chooses to pay you through the PayPal Standard Checkout Payment Gateway, he is redirected to PayPal’s website with certain transaction-related details along with your PayPal Primary Username (Payee Email Address). Once the payment completes at PayPal’s website, your Customer/Sub-Reseller is redirected in his/her respective Control Panel with a few more details of this particular transaction.
In the event that your Customer/Sub-Reseller tries to modify the Payee Email address before he/she is redirected to his/her respective Control Panel, our system will not automatically credit that Customer/Sub-Reseller’s Control Panel and keep the status of that transaction as AuthPending.
You are advised to manually review such transactions and confirm whether your PayPal account has been credited for the said transactions, before manually Approving / Declining it in the system. Click here to know how to manually Approve / Decline all Unverified Members payments >>
IMPORTANTIf a PayPal Standard Checkout transaction is on AuthPending due to your Customers/Sub-Reseller having modified the Payee email address at PayPal, the system would display the following reason in the Paymentgateway transaction’s details view in your Reseller Control Panel:
Transaction awaiting manual review, since the Customer/Sub-Reseller has modified the Payee PayPal email address while transacting. This implies that you may not have received these funds.
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Your Primary PayPal Username [Email Address] mentioned in the system, differs from the one mentioned in your PayPal Business or Premier account’s Profile – The PayPal Username [Email Address] submitted by yourself in the PayPal Standard Checkout integration interface in the system needs to be the same, as your Primary Email Address in your PayPal account. If there is a difference in these (Email Addresses), your Customer/Sub-Reseller’s transactions would continue to show as AuthPending in the system. Click here to know how you may synchronize your PayPal Primary Username [Email Address] within our system >>
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The Language Encoding in your PayPal account is not set as UTF-8 – You need to ensure that the Language Encoding within your PayPal Business or Premier account’s Profile is set to UTF-8, or else your Customers/Sub-Resellers transactions would not complete automatically.
Reference
Click here to know how to set your Language Encoding to UTF-8 in your PayPal account >>
Click here to know how to manually Approve/Decline PayPal Standard Checkout transactions >>
Tags: Amp, Checkout, Credibility, Finance, Payment Gateway, Paypal, Paypal Account, Paypal Members, Paypal Payment, Premier, Reseller Control Panel, Resellers, Unverified PayPal
28 Aug 10 Customer / Sub-Reseller leaves the OrderBox Server for your Payment gateway, but does not return back to OrderBox Server
There may be cases when your Customer / Sub-Reseller leaves the OrderBox for making the Payment or Adding funds, but due to some reason they never get back to our server. Therefore, the System would not know whether you have received the amount or not. This transaction would display the status AuthStarted. In this case, you would have to manually login to your merchant account with your Payment Gateway and check if you have received the payment or not.
After verifying the above you would have to Approve / Decline the Transaction.
Tags: Leaves, Merchant Account, Orderbox, Payment Gateway, Reseller
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