Web Hosting and Domain registration Knowledgebase» Managing your Sub-Resellers

Managing Pending Sub-Reseller Signup

admin — Wed, 08 Sep 2010 00:47:26 +0000

As a Reseller, you would want only genuine persons to become your Sub-Resellers, or only those who add certain amount of Funds. The OrderBox allows you 3 methods of activation for your Sub-Resellers. These methods and their possible applications are explained below -

(1) Direct Activation – In this method, the Sub-Reseller gets activated as soon as the sign-up gets completed. He would be able to access the Reseller Control Panel and start off immediately.

(2) Manual Activation – If you select this method, you would have to manually activate any Sub-Reseller that signs up under you. Unless you explicitly activate the Sub-Reseller, his access to his Reseller Control Panel would be restricted. For activation, you would have to go to Sub-Resellers -> List Pending Sign-Ups from your Reseller Control Panel. There you would see the list of Sub-Resellers who are not activated. You can click on the name of the Sub-Reseller and then click on Activate in the Reseller Details view page. Alternatively, you can also Delete this Sub-Reseller, should you find it necessary.

Note that, if you do not activate a Sub-Reseller Account within 90 days of sign-up, the account would be deleted automatically by the System.

(3) Activation on Total Receipts – This method of activation would allow you to grant access to new Sub-Resellers only after they have made payment worth a certain minimum amount. Till such time the Sub-Reseller’s access to his Control Panel would be restricted. However, in this case if you wish to explicitly activate or delete some Sub-Reseller, you can do so as explained above in (2).

An interesting feature under this method allows you to set a margin on total payment received, to activate a Sub-Reseller account. Consider this example -

You have set Sub-Reseller Activation on Total Receipts crossing USD 100, and advertise this amongst prospective Sub-Resellers. Now when they sign-up and add USD 100 online via Payment Gateway, the gateway would deduct its own charges if you choose to credit your Sub-Resellers with the net transaction amount. Thus, the actual amount that gets deposited in the Sub-Reseller’s account is less than USD 100, and the account does not get activated automatically.

To avoid this possibility, you can specify a margin on the activation threshold. For instance, in the above scenario, if you expect Payment Gateway charges (fixed transaction fees + any variable fees ) to be not more than USD 5, you can set the Margin to 5%. That way, if the Sub-Reseller’s total receipts reach within 5% of the specified threshold, the account gets activated.

As in the case of Manual Activation, an inactive account would be deleted automatically by the System if it is not activated within 90 days of sign-up.

Setting the Activation Preferences

You can set any one of the above mentioned activation methods by following the steps mentioned below -

Go to Settings -> Sub-Reseller Signup. Here you would find the 3 methods mentioned above.

Select the desired activation method and click on Update.

Lisiting a Sub-Resellers Domains

admin — Sun, 05 Sep 2010 05:30:08 +0000

You can view all the Domains for a particular Sub-Reseller from your Reseller Admin Control Panel. Please follow the steps mentioned below -

1. Login to your Reseller Admin Control Panel from .

2. Go to Sub-Resellers -> List or search for a particular Sub-Reseller through Sub-Resellers -> Search.

3. Click on the Name of the Reseller whose Domains you wish to view.

4. In the Sub-Reseller Details page that appears, click on List Domains. This would present a list of all Domains, along with all the Services this Sub-Reseller has bought for each Domain.

Adding Sub-Resellers

admin — Thu, 02 Sep 2010 18:44:26 +0000

For any Sub-Reseller to be operational under your Reseller Account. You would have to first get the Sub-Reseller to signup under you. You can either have Sub-Resellers signup themselves from your Storefront page or you can even explicitly Add Sub-Resellers to your Reseller Account. Please go through other Answers in this kb to know more about Sub-Resellers.

Both the procedures are explained below -

I. Your Sub-Reseller visits your Storefront and can go to Resellers -> Signup and fills the Sub-Reseller Signup form.

II. You can also signup on behalf of your Sub-Reseller from your Reseller Control Panel by going to, Sub-Resellers -> Add.

Exporting a List of your Sub-Resellers as a CSV Report

admin — Mon, 30 Aug 2010 16:13:18 +0000

You can export a list of all or some of your Sub-Resellers, as Comma Separated Values (CSV) for your use, by following the below mentioned process:1. Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

2. Click on Sub-Resellers -> Export

3. You can streamline your list based on either or all, of these criteria

Sub-Reseller City – Specify a City name to narrow down your list results. Leaving this field blank will result in listing Sub-Resellers from all cities.
Sub-Reseller Country – To get a list of Sub-Resellers from a particular Country, select it from this drop down, otherwise choose Select a Country to search for Sub-Resellers from all countries.
Sub-Reseller Status – Select Active or Suspended to narrow your criteria or leave as Any to select all.
Creation Date Between – By default, this field displays a date range beginning from the last week. You may select the beginning date as per your desire by toggling the appropriate drop downs.
Total Receipts Between – By specifying the Total Receipts figure in these text boxes, you can target a specific set of your Sub-Resellers.
Products – You can list Sub-Resellers who have signed up for or have not signed up for a particular Product, by selecting it from the drop down. By not selecting any Product, you would end up with a list of Sub-Resellers who have signed up for all Products.

Upon clicking on the Submit button, Gossimer would be emailing you a list of all your Sub-Resellers that satisfy the criteria you mentioned, at your Reseller Username (email address). You may also mark a copy of the exported CSV file to one or more custom email address by specifying the same under the Mark a copy of the Export to (Email Addresses) field. Multiple email addresses should be separated by a comma (,).

IMPORTANTThe system will accept only one Export request at a time and you will not be allowed to submit another request, untill you have been emailed the results of your previous action.

Generating and Modifying Passwords

admin — Tue, 24 Aug 2010 19:32:22 +0000

As a Reseller, you would have to assist your Sub-Resellers, if they happen to forget their Username / Password for the Login. In such cases there are 4 methods available for you. You can select any of the following methods to help your Sub-Reseller Login –

I. Forgot Password:
This method would be useful whenever your Sub-Reseller has forgotten his Password.

1. In this method you would have to ask the Sub-Reseller to go to your Store Front Page at http://manage.gossimer.biz.

2. Ask the Sub-Reseller click on the Forgot Password link there and then enter his Username (his Email Address).

This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Sub-Reseller can then Login with this Password and can then change his original Password.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would work for Logging in.

II. Send Password:

This is another method you can use when the Sub-Reseller has forgotten his Password. This would be useful if he does not even remember his Username. In this case you can follow the below mentioned steps -

1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.

2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller Username. Click on the Send Password button available there.

This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Sub-Reseller can then Login with this Password and can then change his original Password, by going to Settings -> Change Password.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.

III. Change Password:

This method would be useful if a Sub-Reseller who has forgotten his Password and is also unable to get the Temporary Password via email. As a last step you can change his Password. You need to follow the below mentioned steps -

1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.

2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller Username and click on the button Change Password.

Contrary to the above 2 methods, this would Change his Password permanently. Your Sub-Reseller can then Login with this Password.

IV. Generating Temporary Password:

Using the method mentioned below you can yourself Login to the Sub-Resellers Control Panel, by generating a Temporary Password for it. Just follow the simple steps mentioned below -

1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.

2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller.

Username and click on the button Generate Temporary Password. This will present you with the Login URL, Username and a Temporary Password for the Sub-Reseller.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.

Listing / Searching Sub-Resellers

admin — Sat, 14 Aug 2010 12:17:05 +0000

You can any time have an entire list of the Sub-Resellers under you, or you can even search for a Sub-Reseller under your Reseller account. You need to follow the steps mentioned below to achieve the same -

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Sub-Resellers -> List to view the entire list or go to Sub-Resellers -> Search, if you are searching for a particular Sub-Reseller.

Search operation can be performed according to one or more of the following criteria:

Sub-Reseller Ids (comma-separated) – If you wish to search for a specific set of your Sub-Resellers, then you need to specify their Ids as comma separated values. Leave this blank if you do not want to narrow your search.
Sub-Reseller Name – You can specify the Sub-Resellers Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow search.
Sub-Reseller Email Address – You can specify the Sub-Resellers Email Address (Username) you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
Sub-Reseller Company – You can specify the Sub-Resellers Company Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
Sub-Reseller City – You can specify the Sub-Resellers City you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
Sub-Reseller Country – You can specify the Sub-Resellers Country you wish to search by selecting the name of a Country in this box. Leave this field at the Select a Country option, if you do not want to narrow your search.
Sub-Reseller Status – You can specify the Sub-Resellers Status you wish to search by selecting one of the values (Any {except Deleted}, Active, Suspended or Pending Activation ) in the drop down menu. Select Any if you do not want to narrow your search. Reference: Managing Pending Sub-Reseller Signup >>
Creation Date – The Creation Date indicates the date when a Sub-Reseller signed up under you. You may select a pre-defined timeframe or specify your own date range. Select All (Slowest Search), to search all of your Sub-Resellers.
Total Receipts Between – You can search a specific set of Sub-Resellers who have deposited/done business with you to a specific figure. Leave this blank if you do not want to narrow your search.
Products – You can search specific Sub-Resellers who have only signed up for or not signed up for any Product and Service, by toggling the appropriate options. Leave this option on Signed up for -> Select a Product, if you do not want to narrow your search.
Order By – You can sort the search results, by selecting one of these options.

Suspend / Unsuspend a Sub-Resellers

admin — Fri, 13 Aug 2010 19:16:21 +0000

You can Suspend a Sub-Reseller from your Reseller Control Panel, this will shut down their access to their Reseller Admin Control Panel. However all the Services under this Sub-Reseller would remain Active

Suspending a Sub-Reseller:

1. Login into your Reseller Admin Control Panel at http://manage.gossimer.biz/reseller

2. Go to Sub-Resellers -> List and select the Sub-Reseller OR search for the Sub-Reseller Sub-Resellers -> Search.

3. Click on the Suspend button to suspend the concerned Sub-Reseller.

Unsuspending a Sub-Reseller:

1. Login into your Reseller Admin Control Panel at http://manage.gossimer.biz/reseller

2. Go to Sub-Resellers -> List and select the Sub-Reseller OR search for the Sub-Reseller Sub-Resellers -> Search.

3. Click on the Unsuspend button to unsuspend the concerned Sub-Reseller.