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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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03 Sep 10 Installing osCommerce

Follow the below mentioned process to install the osCommerce Power Tool on your website:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools. This will present you with a list of Power Tools offered.
 

IMPORTANT

If you have already installed the osCommerce Power Tool, then instead of the Install link, the Uninstall link would be visible. You may view the details of the existing installation by clicking on the View link under the Details column.

 

5. In order to install osCommerce, click on Install link under the Status column.

6. In order to install the osCommerce Power Tool you would need to simply input the following details -

i. Database Name – select the database from the drop-down list.
 

IMPORTANT

osCommerce is a database-driven Power Tool. Hence, your hosting package needs to include at least one database. If a database is not included in your current hosting package, the following steps need to performed -

  1. You need to upgrade your package by adding a database. Click here to read how to upgrade your package >>

  2. You need to configure your database. Click here to read how to configure your database >>

ii. Database Username – select (one of) the Database User(s) whom you have associated with this database, from the drop-down list.
 

iii. Database User’s Password – provide the password of the Database User, you selected above.
 

IMPORTANT

The Database User’s Password you input above has to match the Password you entered while adding this User in the Database Manager interface. In the event that you can not recall this Database User’s Password, you need to reset the same before continuing. Click here to find instructions on how to reset the Password of a Database User >>
 

iv. Directory Name – you need to input a new sub-directory name where you want the osCommerce Power Tool to be installed on your website. This sub-directory will be directly under your web directory. You need to provide the directory name without any trailing forward-slash (/).
 

IMPORTANT

Confirm that you have sufficient Web Space and Database Space before continuing the osCommerce installation, by referring the information provided in the interface.

Should you not have enough Web and/or Database Space, you would need to upgrade your package. Click here to read how to upgrade your package >>
 

7. Click on the Install button to complete the osCommerce installation.

 

Besides the above information, you need to provide a few details about the osCommerce Administrator:

1. Admin Name – This is the name of the person who will be administering the osCommerce installation.

2. Password – This is the Administrator’s Password.

3. Confirm Password – Re-enter the Administrator’s Password to confirm the same.

4. Admin Email – Mention the Administrator’s Email Address where important notifications will be sent by the osCommerce Power tool.

Once osCommerce is installed, you can click on the View link under the Details column, to view the details related to osCommerce.
 

IMPORTANT

URL of the

URL of the

 

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03 Sep 10 Viewing details of your existing Nucleus installation

Once you have installed Nucleus on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools.

5. Here click on the View link under the Status column, besides the Nucleus Power Tool.

6. This would present you the following details about your current installation

  • Nucleus Version
  • Nucleus Space Utilization
  • Database Name
  • Database Username
  • Installation Directory Name
  • Admin Name (provided at the time of installation)
  • Admin Email Address (provided at the time of installation)
  • Nucleus URL
  • Admin URL

 

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02 Sep 10 Uploading content using any Web Browser

If you do not wish to use a specialized FTP client, you can also use your web browser to upload/download/delete your files. Follow the process mentioned below to do so:
 

IMPORTANT

The process demonstrated below is common to all web browsers. We have here chosen Microsoft Internet Explorer browser to explain the same.


1. In the browser address bar, type: (ftp://username:password@yourdomainname.com). Type it without the parenthesis and customize the information, such that

  • username -> Your FTP username
  • password -> Your FTP password
  • yourdomainname.com -> your domain name
     

Press enter.

ie1 Uploading content using any Web Browser

 

2. Once connected, double-click the folder to which you wish to upload the files, to open it.

ie2 Uploading content using any Web Browser

ie3 Uploading content using any Web Browser

 

3. Open another explorer window and go to the folder where your html files (that you want to upload) are located. Click and drag the files to upload from the explorer window to the Internet Explorer window that is showing web. The files will be uploaded.

ie4 Uploading content using any Web Browser

 Back to top

Enabling Active/Passive mode FTP

Different modes of data connection can be used during FTP. Click here to know more details >>

The data connection mode can be modified under Internet Explorer as explained below. If you are using a web browser other than Internet Explorer, you may look out for the option to enable Passive/Active mode in the browser’s help section or contact the vendor’s support centre.

a. Open Internet Explorer. Under Tools menu, click Internet Options.

ie5 Uploading content using any Web Browser

 

b. Go to the Advanced tab. Under the Browsing section, select the check box adjacent to Enable folder view for FTP sites.

ie6 Uploading content using any Web Browser

By default, the Passive mode is enabled. Under the Browsing section, uncheck Use Passive FTP to enable Active mode.

ie7 Uploading content using any Web Browser

Click Apply and then OK to save the changes.

 Back to top

 

NOTE: In case you are unable to connect via FTP, there maybe several factors responsible for it. Click here to know about them >>

 

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02 Sep 10 Redirect Manager

 

The Redirect Manager (available ONLY with our Linux Hosting Packages) in your Control Panel gives you the ability to seamlessly forward requests for any local folder, sub-folder or file on your website to another Domain name, URL or IP address. For example, if you want http://www.your-domain-name.com/somepath to redirect to http://www.some-other-domain.com, then you can use the Redirect Manager to define a rule for this. It is very easy-to-use, and allows you to add as many such web forwarding rules as you want. 

 

Enabling Redirection

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Web Server Manager -> Redirect Manager -> Add Redirect.

5. Here, specify the following details:

  • Redirect from URL: The URL on your website which you wish to redirect
  • Redirect to URL: The destination URL to which you wish to redirect

6. Click on Submit.

 

Modifying Redirection

1. Perform steps 1-3 mentioned in the above process.

2. In the Website Management interface pop-up that follows, go to Manage Website -> Web Server Manager -> Redirect Manager -> List Redirects.

3. Click on the Redirect From link to go to the Redirect Details page for that specific redirection.

4. You can modify the Redirect To URL field value.

5. Click on Submit.

 

Disabling Redirection

1. Perform steps 1-2 mentioned in the above (modifying redirection) process.

2. Select the checkbox adjacent to one or more redirects, which you wish to disable.

3. Click on Delete button and confirm the action by clicking on OK.

4. Click on Delete to provide the final approval for deletion.

 

IMPORTANT 

In order to complete the action, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, each one of the above mentioned actions might take upto 20 minutes to be effective.

 

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02 Sep 10 Website Speed Booster

The Website Speed Booster is a feature unique to Gossimer, and is available ONLY with the Linux Web Hosting Package. This tool automatically enhances the speed of your website by up to 20 times and more!

How does it work?

The Website Speed Booster works by compressing the content delivered to the client when it is sent across the Internet, making use of the browser’s ability to uncompress this data seamlessly. The tool does not require any changes in website code, nor does it require any additional software on the user’s end. All browsers starting from Internet Explorer 4.0, Netscape 4.06, Opera 5, Lynx 2.6 support this feature. Besides, this solution will simply not compress the data if the visitor has a non-compliant browser, so it presents no risk to your website at all. 

Using this tool from your Control Panel, you can boost the speed of all of the following:

  • All static pages i.e. html, js, css files etc
  • All dynamic pages i.e. php, perl, cgi, python files etc
  • All images and downloadable files, such as .gif, .jpg, .png, .doc, .pdf, .xls and so on.

 

Specifying Speed Booster settings

Follow the process mentioned below to specify your Website Speed Booster settings:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Web Server Manager -> Website Speed Booster.

5. On this page, select Yes from the drop-down adjacent to the type of content you wish to optimize. You can choose to boost

  • Static Content
  • Dynamic Content
  • Images and other downloadable articles

    For disabling the feature, you need to select No from the drop-down.

6. Click on Submit.

IMPORTANT 

In order to complete the action, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the change might take upto 20 minutes to be effective.

 

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01 Sep 10 Adding an FTP User

Follow this process and add FTP users to upload content for your website.

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> FTP User Manger -> Add FTP User.

5. The form on this page has the following details, specify these for the new FTP user:

  • Username: A standard username for the new FTP user.
  • Password: A password which the new FTP user would provide on login.
  • Home directory: The user will automatically be directed to this directory; his access will be restricted to this directory and all its sub-directories. This user will not be able to access any files in a parent directory. The “Home Directory” has to exist at the time of adding the user; by default, it is set to root.
  • Restrict Web Space: This allows you to restrict the amount of content that the FTP user can upload to your website.

6. Once you have provided all details necessary, click on Add. This will create a new FTP user.

 

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01 Sep 10 Uninstalling WordPress

If for some reason, you wish to uninstall your WordPress Power Tool, you may do so by following the below mentioned process:

  1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to know how to accomplish this >>

  2. In the search results view, click on the domain name. This will take you to the Order details view.

  3. Click on the Manage Web Hosting Service button in the lower toolbar.

  4. Go to Manage Website -> Power Tools.

  5. In order to uninstall WordPress, click on the Uninstall link under the Status column, besides the WordPress Power Tool.

  6. Confirm the process by clicking on the Uninstall button.

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01 Sep 10 Logs and Log Rotation

In order to provide you with means to track all activity for your Web hosting package, Gossimer makes available comprehensive Raw Log files in the Logs folder for your Website.

The raw log files consist of:

  • Web Log Files: These files are generated by the Web server to record all requests made to the Website. They are primarily used by your Website Statistics software to generate reports on essential marketing metrics for your website such as the number of visitors, pages viewed, visit duration, referring websites, search engines, key phrases and keywords used to find your site, visitor’s computer configurations and so on.
     
  • FTP Log Files: These files are generated by the FTP server to record all logins, uploads and downloads made to and from your hosting package.
     
  • Mail Log Files: These files are generated by the Mail server to record all Email sent using code on your website.

The Log Files Manager in the Control Panel provides extremely flexible options to manage these raw log files. Not only can you configure logs  separately for Web, FTP and Mail Log files, but also choose to disable a particular type of logging in order to save disk space.

Log Rotation

If you choose to enable logging, the system allows you to specify log rotation options. Log rotation aims to delete older log entries automatically so that the log files do not continue growing in size indefinitely, thus saving you disk space. For your log files, you can

  • specify the number of backlogs to maintain for each type of log file,
  • set a maximum log file size, and
  • set log rotation frequency (daily/weekly/monthly).

 

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01 Sep 10 Adding a DSN

Follow the process outlined below to add a DSN for your database:

1. In the Website Management interface, go to Manage Website -> DSN Manager -> Add DSN.

2. Here, you need to provide a name for the DSN you are adding, as well as the database your are adding it for.

3. Additionally, you may also specify the DSN type, along with additional database details such as the hostname, and the username/password for accessing the database.

4. On clicking Submit, the DSN will be added for the database specified.

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01 Sep 10 Listing/Modifying Backup Policies

Follow the process mentioned below to modify/delete an existing backup policy:

1. Login to your Control Panel, search for the domain name for which you have purchased this hosting package and proceed to the Order Details view. Click here to read how >>

2. Click on Manage Web Hosting Service in the lower toolbar.

3. In the Website Management interface pop-up that follows, go to Manage Website -> Backup Manager -> List Backup Policies.

4. Here, you can modify/delete a backup policy as mentioned below -

Modifying a Backup Policy

  1. Click on the link for the directory whose backup policy you wish to modify.
  2. Modify one of the following fields -
    • No. of Backlogs – Your backup archives will be rotated these many times before being deleted.
    • Rotation Cycle - Select either Daily, Weekly or Monthly from the drop-down. Archive files are rotated depending upon the cycle you select.
  3. Click on Submit.
  4.  

Deleting a Backup Policy

  1. Select the check box adjacent to the directory whose backup policy you wish to delete.
  2. Click on Delete and then click on OK.
  3. Confirm the deletion by clicking on Delete.
  4.  

 

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01 Sep 10 Connecting to and Managing your database using PHPMyAdmin

PhPMyAdmin is a tool that helps you construct and manage your databases efficiently. Using PhPMyAdmin is very simple, just follow the process outlined below to connect to your database using PhPMyAdmin.

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> List Databases.

5. Click on the database to which you wish to connect.

6. A new popup window will open asking for username and password. Enter your database username and password in order to login.

You will then be logged in to the PhPMyAdmin interface where you can manage your database.
 

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01 Sep 10 Deleting a MySQL Database User

Follow the process mentioned below to delete an existing Database User:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> List Databases.

5. The following page would contain a list of Databases associated with your website, with complete details for each Database such as the Database name, space utilization and the Users associated with it. Here, click on the User whom you wish to delete.

6. In the User details view that follows, click on Delete.

 

IMPORTANT

If you have installed a Power Tool in your Web Hosting Package, then you need to ensure that you do not perform any of the following actions:

  1. Modification/Deletion of the Database, that you selected during installation of the Power Tool
  2. Modification/Deletion of the Database User, that you selected during installation of the Power Tool

 

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31 Aug 10 Where do I put the content of my Website?

A website that you host with Gossimer would have a well-defined directory structure. It is recommended that you go through the directory structure to understand the significance of each directory for your web site.

All the content of your main web site should be put in the WEB folder. You can also add sub-folders in the WEB folder, to organize your content better.

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31 Aug 10 Managing subdomains on a Windows Web Hosting package

Modifying a Subdomain

  1. Perform steps 1-2 mentioned in the above (Adding a Subdomain) process.
     
  2. In the Website Management interface pop-up that follows, go to Manage Website -> Subdomain Manager -> List Subdomains.
     
  3. Click on the Subdomain Name link corresponding to the subdomain you wish to modify.
     
  4. Make the desired modifications and click on Submit to save the changes.

 

Deleting a Subdomain

  1. Perform steps 1-2 mentioned in the Adding a Subdomain process above.
     
  2. In the Website Management interface pop-up that follows, go to Manage Website -> Subdomain Manager -> List Subdomains.
     
  3. Select the checkbox adjacent to one or more subdomains, which you wish to disable.
     
  4. Click on Delete button and confirm the deletion by clicking on OK.
  5.  

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31 Aug 10 Adding additional MS SQL Database Users for a specific database

When you create a MS SQL database in your Windows Hosting package, it is compulsory for you to create a Database user who can update the database. Gossimer allows you to add further database users, provided that the total number of users across all your databases does not exceed 100.

Follow the process mentioned below to add additional Database Users for your MS SQL database:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> Add Database User.

5. On this page, specify the following details

  • Database: The name of the database for which you wish to add this User.
  • Database Username: The username for the user you are creating.
  • Password: A password for the user you are creating.

6. Once you have specified all details, click on Submit.

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30 Aug 10 Why am I getting a 500 Internal Server Error on my website?

By default, when your site is accessed via a web browser (like Internet Explorer, Firefox, Opera, etc.), the Gossimer server tries to locate any of the following files (web pages) in the directory and displays its content:

  1. index.html
  2. index.htm
  3. index.php
  4. index.php3
  5. index.php4
  6. index.shtml
  7. default.html
  8. default.htm
  9. default.php
  10. home.html
  11. home.htm
  12. home.php
  13.  

The above mentioned files are also referred as the Home Page. The order specified above is important as the server tries to locate your home page in this exact order. If the server can not locate your home page, the visitor will get a 500 Internal Server Error.

In the unlikely event that you have used more than one of the above file names, the same order will be followed for selection of the home page. So, if you have a file named index.htm as well as a file named home.html, then index.htm will be your home page.

IMPORTANT

  1. You need to upload one of the above mentioned files within the web directory for your site to be publicly accessible, when someone simply types your domain name in the browser. The web directory is the default directory, where all your files reside. Refer <#faq:819#>.For example, if you have bought web hosting for the domain name your-name.com and choose to upload a file called somename.htm in the web directory. Then if a visitor visits http://www.your-name.com then they will encounter the above mentioned error message since the server did not find any home page (mentioned above). This content of this file will only be visible if someone types
    www.your-name.com/somename.htm/a/index.html.

    In this case it would be advisable if you rename somename.htm to index.htm. This would ensure that anyone visiting http://www.your-name.com would be able to view your site immediately, instead of remembering the complete path www.your-name.com/somename.htm/a/index.html.
     

  2. The Server expects a home page to be present in every directory within the web directory, so that the default webpage can be automatically displayed to the visitor.For example, if you have web hosting for the domain name your-name.com and choose to upload a file called somename.htm in a directory called myfiles in the web directory. Then if a visitor visits http://www.your-name.com/myfiles/ then he will encounter an error since the server would not find any home page (mentioned above). This file will only be visible if someone types www.your-name.com/myfiles/somename.htm/a/index.html.

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30 Aug 10 Changing Password of a MS SQL Database User

Follow the process mentioned below to modify the password for any of your MS SQL Database Users:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> List Databases.

5. The following page would contain a list of Databases associated with your website, with complete details for each Database such as the Database name, space utilization and the Users associated with it.

Here, click on the User whose password you wish to modify.

6. Here, enter the new password, and click Submit.

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30 Aug 10 How do I import data into a MySQL database?

You can use phpMyAdmin to import any data in your MySQL databases. phpMyAdmin provides an easy manner for you to add further content to your databases. Follow the process outlined below to import data via phpMyAdmin:

1. Connect to your database using phpMyAdmin. Click here to read how >>

2. Select the database in the left frame.

3. Click the SQL tab at the top of the page.

4. In the Or use a text file section, click Browse and select your .sql file.

5. Once the SQL file is selected, click Go.
 

If the above doesn’t work for phpMyAdmin, try opening the file in a text editor and pasting the contents in to the SQL form.

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29 Aug 10 Viewing details of your existing WordPress installation

Once you have installed WordPress on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools.

5. Here click on the View link under the Status column, besides the WordPress Power Tool.

6. This would present you the following details about your current installation

  • WordPress Version
  • WordPress Space Utilization
  • Database Name
  • Database Username
  • Installation Directory Name
  • Admin Name (provided at the time of installation)
  • Admin Email Address (provided at the time of installation)
  • WordPress URL
  • Admin URL

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29 Aug 10 Deleting MS SQL Database Users

Follow the process mentioned below to delete an existing MS SQL Database user:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.

2. In the search results view, click on the domain name. This will take you to the Order Details View.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> List Databases.

5. The following page would contain a list of Databases associated with your website, with complete details for each Database such as the Database name, space utilization and the Users associated with it. Here, click on the User whom you wish to delete.

6. In the User details view that follows, click on Delete.

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