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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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12 Mar 10 Viewing details of your existing phpBB installation

Once you have installed phpBB on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools.

5. Here click on the View link under the Status column, besides the phpBB Power Tool.

6. This would present you the following details about your current installation

  • phpBB Version
  • phpBB Space Utilization
  • Database Name
  • Database Username
  • Installation Directory Name
  • Admin Name (provided at the time of installation)
  • Admin Email Address (provided at the time of installation)
  • phpBB URL
  • Admin URL

 

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12 Mar 10 Modifying the version of PHP for your Website

The PHP4 version has reached its end of life and Gossimer recommends use of PHP5 version as soon as possible. In order to ensure a smooth transition, Gossimer now supports PHP5 version alongwith the existing PHP4 version for all the existing Linux Web Hosting packages.

IMPORTANT

  • Support for PHP4 will be available on existing Linux Web Hosting packages only until 10th April 2008 post which the option of switching to PHP4 will be unavailable and your Linux Web Hosting package will automatically be upgraded to PHP5.
     
  • All new Linux Web Hosting packages purchased on or after 8th February 2008 will only support PHP5.

 

Upgrading your website to PHP5 version

  1. Login to your Control Panel, search for the domain name for which you have purchased this Web Hosting package and proceed to the Order Details view. Click here to read how >>
     
  2. Click on Manage Web Hosting Service in the lower toolbar.
     
  3. In the Website Management interface pop-up that follows, click Switch to PHP5.

 

Reverting to PHP4 version

  1. Login to your Control Panel, search for the domain name for which you have purchased this Web Hosting package and proceed to the Order Details view. Click here to read how >>
     
  2. Click on Manage Web Hosting Service in the lower toolbar.
     
  3. In the Website Management interface pop-up that follows, click Switch to PHP4.

IMPORTANT

  • In order to complete either of the above two actions, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the change might take upto 20 minutes to be effective.
     
  • PHP5 is configured on Gossimer Linux Web Hosting Servers to run as CGI. Following are the requirements for PHP5 pages/scripts -
     

    1. All PHP5 files need to have the file extension .php.
       
    2. All PHP5 files need to have one of the following file permission modes -775, 771, 755, 751, 555 or 551

      Recommended permission: 755
       

    3. Once you have switched to PHP5 version, you need to manually change the permissions of all your PHP5 files to one of the above mentioned permission modes, through a  File Transfer Protocol (FTP) client.
       
    4. The folder in which your PHP5 files are placed should also have one of the above mentioned permission modes.
       
    5. If you switch back to PHP4 version, no permission changes are required.

     

  • You can use only one version of PHP at a time for your website.
     
  • You can switch between the two versions at any time.

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11 Mar 10 Uninstalling Joomla!

If for some reason, you wish to uninstall your Joomla! Power Tool, you may do so by following the below mentioned process:

  1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to know how to accomplish this >>
     

  2. In the search results view, click on the domain name. This will take you to the Order details view.
     

  3. Click on the Manage Web Hosting Service button in the lower toolbar.
     

  4. Go to Manage Website -> Power Tools.
     

  5. In order to uninstall Joomla!, click on the Uninstall link under the Status column, besides the Joomla! Power Tool.
     

  6. Confirm the process by clicking on the Uninstall button.

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11 Mar 10 What version of MySQL do you support?

The server’s MySQL version is 4.0.20 as of this writing.

However, MySQL is upgraded as as when newer, more secure releases are available which will result in minor version changes. For the correct version please contact our Support Team.

 

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10 Mar 10 Uninstalling osCommerce

If for some reason, you wish to uninstall your osCommerce Power Tool, you may do so by following the below mentioned process: 

     

  1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to know how to accomplish this >>
     

  2. In the search results view, click on the domain name. This will take you to the Order details view.
     

  3. Click on the Manage Web Hosting Service button in the lower toolbar.
     

  4. Go to Manage Website -> Power Tools.
     

  5. In order to uninstall osCommerce, click on the Uninstall link under the Status column, besides the osCommerce Power Tool.
     

  6. Confirm the process by clicking on the Uninstall button.

  7.  

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09 Mar 10 What hostname do I use to connect to my MySQL database?

To connect to MySQL from your PHP/CGI scripts, you can use localhost as the hostname.

In order to connect from a remote host, you need to use the IP Address of your hosting package to establish the connection. You can find this on the Order Details page in your Control Panel.

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09 Mar 10 Adding a MySQL database

Follow the process mentioned below to add a MySQL database for your website:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> Add Database.

5. On this page, specify the Database Name, i.e. the name by which your database would be referred to.

6. Additionally, you would also have to add a user to access this database. Specify the username and password for this user. You can add further users to access this database as well. Click here to read how to add a MySQL database user >>

7. Once you have specified these details, click on Submit.

 

IMPORTANT

If you have installed a Power Tool in your Web Hosting Package, then you need to ensure that you do not perform any of the following actions:

  1. Modification/Deletion of the Database, that you selected during installation of the Power Tool
  2. Modification/Deletion of the Database User, that you selected during installation of the Power Tool

 

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08 Mar 10 What is MySQL?

MySQL is an open source relational database management system (RDBMS) that uses Structured Query Language (SQL), the most popular language for adding, accessing, and processing data in a database. By relational database management system, it means that it stores data in separate tables rather than putting all the data in one big area. This adds flexibility, as well as speed.

The MySQL database server is the most popular open source database in the world. It is extremely fast and easy to customize, due to its architecture. Extensive reuse of code within the software, along with a minimalist approach to producing features with lots of functionality, gives MySQL great speed, compactness, stability, and ease of deployment. Its setup is such that it is possible to run with very strict control, or with ultra fast disk access, whichever is more appropriate for the situation. Because it is open source, anyone can download MySQL and tailor it to their needs in accordance with the general public license.

MySQL is thus noted mainly for its speed, reliability, and flexibility. Most agree, however, that it works best when managing content and not executing transactions.

For more information about MySQL, refer to http://www.mysql.com.

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06 Mar 10 Fix File Permissions Manager

There are certain requirements to be met for the smooth functioning of your website such as

  • Certain files such as CGI and Perl scripts need to have a specific permission.
     
  • Similar permission needs to be set for the immediate parent directory containing these files.
     
  • Certain files/folders generated through scripts or power tools will have nobody as their owner and group. The primary FTP user and site group for your website needs to be the owner and group of such files/folders.

Gossimer Linux Hosting Control Panel provides a tool to fix permission issues with such files/folders.

Follow the process explained below to use this tool:

  1. Login to your Control Panel, search for the domain name for which you have purchased this Linux Web Hosting package and proceed to the Order Details view. Click here to know how >>
     
  2. Click Manage Web Hosting Service in the lower toolbar.
     
  3. In the Website Management interface pop-up that follows, go to Manage Website -> Additional Tools -> Fix CGI Permissions. This will open the Fix File Permission Manager view.
     
  4. Files/folders whose permission need to be fixed are listed here. Clicking Submit button will set the permission as listed against each file/directory displayed in this Fix File Permission Manager interface.

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06 Mar 10 Restricting access of an FTP User to a specific directory

 

You can choose to restrict a FTP Users access to a specific directory. Once you define such a restriction then the user will directly land into this particular directory on logging into the server via FTP. The user will not be able to go to the parent directory. Thus, you can create a configuration which ensures that a particular FTP User can make modifications only to a particular section of your website.

To create such a restriction on an existing user follow these steps:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> FTP User Manger -> List FTP Users. This would give a list of all FTP users associated with your web hosting package.

5. In the user list view that follows, click on that particular user.

6. In the Home directory field, enter the name of the directory to which you wish to restrict the user’s access. Alternatively, click on browse to choose the requisite directory, then click Select.

7. Click on Submit.

 

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06 Mar 10 How do I add sub-domains to my Linux Web Hosting package?

A sub-domain is a subdivision of a Domain Name. While Domain Names need to be Registered with a Registrar, sub-domains are not and an unlimited number of sub-domains can be created through Managed DNS service. For example, a sub-domain news.yourdomain.com can be created on the Domain Name yourdomain.com.

Gossimer allows you to create unlimited sub-domains with your Linux Web Hosting package, by adding a Star (*) Address (DNS) Record for your Domain Name through the Managed DNS Order (that is included for free with your Web Hosting package). When a visitor reaches http://<sub-domain>.yourdomain.com, he is served the content from http://yourdomain.com/sub-domain/. Let’s discuss this with a few examples:

  • If someone types http://news.yourdomain.com in the browser, then our web server will try to fetch the content from http://yourdomain.com/news/ 

    So you need to ensure that you have created a folder called news within your website and have an index file (within this folder).
     

  • If someone types http://news.yourdomain.com/php/ in the browser, then our web server will try to fetch the content from http://yourdomain.com/news/php/So you need to ensure that you have created a folder called news within your website and within that folder, a sub-folder called php with an index file (within php folder).
    IMPORTANT

    If someone typed http://news.yourdomain.com/php (without the trailing forward slash), he would receive a Page not found error.

     

  • If someone types news.yourdomain.com/weather-report.jpg/i/index.html> in the browser, then our web server will try to fetch the content from yourdomain.com/news/weather-report.jpg/i/index.html> So you need to ensure that you have created a folder called news and have weather-report.jpg (within this folder).

 

IMPORTANT

1. If you are using our Managed DNS Service, then we have already created the appropriate Star Record to allow sub-domains on your Web Hosting package to begin working, once you modify your Name Servers to ours. Click here to find information about which Name Servers to use for activating your sub-domain hosting >>

If you are not planning to use our Managed DNS Service, then you need to add a Star Record to allow sub-domains on your Web Hosting package to begin working. Click here to find information about what DNS Records to add on your own Name Servers for activating your sub-domain hosting >>

 

2. If you have created an Alias for your Web Hosting package and want sub-domains of each alias to also point just like your hosted Domain Name, then you need to create a Star DNS Record for each aliased Domain Name, to point to your hosted Domain Name.

Example:

Suppose you have a Linux Web Hosting package for yourdomain.com and also a sub-domain news.yourdomain.com. Then say, you decide to set an alias for this package as yourotherdomain.com. To accomplish this, all you need to do is create an Address Record (DNS) for yourotherdomain.com to point to the IP Address of yourdomain.com.

yourotherdomain.com IN A 86400 1.1.1.1 (assuming that this is the IP Address of yourdomain.com)

But say you want news.yourotherdomain.com to function as well, then you would instead need to create a Star Address Record (DNS) for yourotherdomain.com

*.yourotherdomain.com IN A 86400 1.1.1.1 (assuming that this is the IP Address of yourdomain.com)

The Managed DNS Service for yourotherdomain.com could either be purchased through Gossimer or with your current DNS Service Provider.

Reference:

Click here to know what a Domain Alias is >>
Click here to know how to add Domain Aliases to your Web Hosting package >>
Click here to know the IP Address of your Web Hosting package where your Aliased Domain Name needs to point >>

 

3. If someone types http://php.news.yourdomain.com in the browser, then our web server will try to fetch the content from http://yourdomain.com/php.news/

If you want http://php.news.yourdomain.com to forward to http://yourdomain.com/news/php/, then you would need to add an alias for yourdomain.com as news.yourdomain.com (assuming that the Star Address Record for yourdomain.com exists).

Reference:

Click here to know what a Domain Alias is >>
Click here to know how to add Domain Aliases to your Web Hosting package >>

 

 

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06 Mar 10 Suspending an FTP User

You can suspend any FTP user to temporarily block access to the account. Follow the process mentioned below to suspend an FTP user:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> FTP User Manger -> List FTP Users. This would give a list of all FTP users associated with your web hosting package.

5. Select the check-box before the user you wish to Suspend, and click on the Suspend button.

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06 Mar 10 Deleting an FTP User

Any FTP user created for your web hosting package, except for the default primary user created by the system, can be deleted at any time. Follow the process mentioned here to delete an FTP user:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> FTP User Manger -> List FTP Users. This would give a list of all FTP users associated with your web hosting package.

5. Select the check-box before the user you wish to delete, and click on the Delete button.

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05 Mar 10 Uninstalling PHP-Nuke

 

If for some reason, you wish to uninstall your PHP-Nuke Power Tool, you may do so by following the below mentioned process:

        

  1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to know how to accomplish this >>
     

  2. In the search results view, click on the domain name. This will take you to the Order details view.
     

  3. Click on the Manage Web Hosting Service button in the lower toolbar.
     

  4. Go to Manage Website -> Power Tools.
     

  5. In order to uninstall PHP-Nuke, click on the Uninstall link under the Status column, besides the PHP-Nuke Power Tool.
     

  6. Confirm the process by clicking on the Uninstall button.

  7.  

     

     

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05 Mar 10 Uninstalling Nucleus

If for some reason, you wish to uninstall your Nucleus Power Tool, you may do so by following the below mentioned process:

  1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to know how to accomplish this >>
     

  2. In the search results view, click on the domain name. This will take you to the Order details view.
     

  3. Click on the Manage Web Hosting Service button in the lower toolbar.
     

  4. Go to Manage Website -> Power Tools.
     

  5. In order to uninstall Nucleus, click on the Uninstall link under the Status column, besides the Nucleus Power Tool.
     

  6. Confirm the process by clicking on the Uninstall button.

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04 Mar 10 Installing 4images

 

Follow the below mentioned process to install the 4Images Power Tool on your website:

 

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools. This will present you with a list of Power Tools offered.
 

IMPORTANT

If you have already installed the 4images Power Tool, then instead of the Install link, the Uninstall link would be visible. You may view the details of the existing installation by clicking on the View link under the Details column.

 

 

5. In order to install 4images, click on Install link under the Status column.

6. In order to install the 4images Power Tool you would need to simply input the following details -

 

 

i. Database Name – select the database from the drop-down list.
 

 

 

IMPORTANT

4images is a database-driven Power Tool. Hence, your hosting package needs to include at least one database. If a database is not included in your current hosting package, the following steps need to performed -

 

 

  1. You need to upgrade your package by adding a database. Click here to read how to upgrade your package >>

  2. You need to configure your database. Click here to read how to configure your database >>

 

ii. Database Username – select (one of) the Database User(s) whom you have associated with this database, from the drop-down list.
 

iii. Database User’s Password – provide the password of the Database User, you selected above.
 

 

 

IMPORTANT

 

The Database User’s Password you input above has to match the Password you entered while adding this User in the Database Manager interface. In the event that you can not recall this Database User’s Password, you need to reset the same before continuing. Click here to find instructions on how to reset the Password of a Database User >>
 

 

iv. Directory Name – you need to input a new sub-directory name where you want the 4images Power Tool to be installed on your website. This sub-directory will be directly under your web directory. You need to provide the directory name without any trailing forward-slash (/).
 

IMPORTANT

Confirm that you have sufficient Web Space and Database Space before continuing the 4images installation, by referring the information provided in the interface.

Should you not have enough Web and/or Database Space, you would need to upgrade your package. Click here to read how to upgrade your package >>
 

 

 

7. Click on the Install button to complete the 4images installation.

 

Besides the above information, you need to provide a few details about the 4images Administrator:

1. Admin Name – This is the name of the person who will be administering the 4images installation.

2. Password – This is the Administrator’s Password.

3. Confirm Password – Re-enter the Administrator’s Password to confirm the same.

4. Admin Email – Mention the Administrator’s Email Address where important notifications will be sent by the 4images Power tool.

Once 4Images is installed, you can click on the View link under the Details column, to view the details related to 4Images.
 

IMPORTANT

URL of the

URL of the

 

 

 

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04 Mar 10 Deleting a MySQL database

Follow the process below to delete an existing MySQL database:

1. Login to your Control Panel and search for the domain name for which you have purchased this Hosting package.

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> List Databases.

5. The following page would contain a list of databases associated with your website, with complete details for each database such as the database name, space utilization and the Users associated with it.

6. Select the check-box before the database that you wish to delete, and click on the Delete button.

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03 Mar 10 Installing Joomla!

 

Follow the below mentioned process to install the Joomla! Power Tool on your website:

 

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools. This will present you with a list of Power Tools offered.
 

IMPORTANT

If you have already installed the Joomla! Power Tool, then instead of the Install link, the Uninstall link would be visible. You may view the details of the existing installation by clicking on the View link under the Details column.

 

 

5. In order to install Joomla!, click on Install link under the Status column.

6. In order to install the Joomla! Power Tool you would need to simply input the following details -

 

 

i. Database Name – select the database from the drop-down list.
 

 

 

IMPORTANT

Joomla! is a database-driven Power Tool. Hence, your hosting package needs to include at least one database. If a database is not included in your current hosting package, the following steps need to performed -

 

 

  1. You need to upgrade your package by adding a database. Click here to read how to upgrade your package >>

  2. You need to configure your database. Click here to read how to configure your database >>

 

ii. Database Username – select (one of) the Database User(s) whom you have associated with this database, from the drop-down list.
 

iii. Database User’s Password – provide the password of the Database User, you selected above.
 

 

 

IMPORTANT

 

The Database User’s Password you input above has to match the Password you entered while adding this User in the Database Manager interface. In the event that you can not recall this Database User’s Password, you need to reset the same before continuing. Click here to find instructions on how to reset the Password of a Database User >>
 

 

iv. Directory Name – you need to input a new sub-directory name where you want the Joomla! Power Tool to be installed on your website. This sub-directory will be directly under your web directory. You need to provide the directory name without any trailing forward-slash (/).
 

IMPORTANT

Confirm that you have sufficient Web Space and Database Space before continuing the Joomla! installation, by referring the information provided in the interface.

Should you not have enough Web and/or Database Space, you would need to upgrade your package. Click here to read how to upgrade your package >>
 

 

 

7. Click on the Install button to complete the Joomla! installation.

 

Besides the above information, you need to provide a few details about the Joomla! Administrator:

1. Admin Name – This is the name of the person who will be administering the Joomla! installation.

2. Password – This is the Administrator’s Password.

3. Confirm Password – Re-enter the Administrator’s Password to confirm the same.

4. Admin Email – Mention the Administrator’s Email Address where important notifications will be sent by the Joomla! Power tool.

Once Joomla! is installed, you can click on the View link under the Details column, to view the details related to Joomla!.
 

IMPORTANT

URL of the Joomla!

URL of the Joomla!

 

 

 

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