11 Mar 10 Getting Started
Welcome to the Gossimer Support Knowledge Base. Here we have listed detailed information regarding all our current Product and Service offerings and answers to your every possible query. The Gossimer Support KB has been divided into Categories indicating a particular Interface or a particular Product/Service. These have been further logically divided into Sub-Categories and Answers, detailing a particular action or query.
- Logging into your Control Panel
- Take a Demo of all our Products and Interfaces
- Domain Name Registration & Management
- Email Hosting
- Web Hosting
- Website Builder
- Live Chat Services
- Digital Certificates
- Domain / URL Forwarding
- Email Forwarding
- Managed DNS
- Customer Control Panel Guide
- Reseller Guides
- Important Notices
In the event, you are unable to locate a particular resource, please make use of the Search box provided on the top of the page or inform our Support Team at http://support.gossimer.biz/.
Tags: Amp, Chat Services, Customer Control Panel, Demo, Digital Certificates, DNS, Domain Name Registration, Domain Url, Interface, Live Chat, Search Box, Service Offerings, Support Knowledge Base, Web Hosting
21 Mar 10 Processing Refund requests of your Customers and Sub-Resellers
Your Sub-Resellers and Customers can request a Refund from their Debit Account with you. Request Refund is a useful feature allowing your Customers and Sub-Resellers to request for withdrawing funds, that they realise they will be unable to utilise in the near-term. For instance – a Sub-Reseller signs up under you and optimistically sends you USD 2000 to add to his balance. If after a month he realises that business is slow, he can choose to request a portion of the unused funds back, to help his cash flow.
To understand how a Refund Request is processed by the system, visit Refund Requests of your Customers and Resellers
Once the system receives a Refund Request, you need to complete the formalities by following these steps-
1. Go to Customers -> Billing -> List Pending Refunds for your Customers, or Sub-Resellers -> Billing -> List Pending Refunds for your Sub-Resellers’ refund requests.
2. This page displays a list of all Refunds requested from you. Select the request in question by clicking on the Description for it.
3. In the Refund Completion Description view that follows, enter a description which will be helpful to trace, how the refund is sent to Sub-Reseller or Customer. For instance, if the payment has been done by cheque, enter here the details of the cheque, such as cheque number – which might be used as reference for this transaction in the future.
4. Click on Submit.
- Once you process the Refund Request for your Sub-Resellers and/or Customers, the onus is on you to physically refund your Customer and/or Sub-Reseller by sending him the amount requested via Wire Transfer, Check/Draft, Payment Gateway (if supported), etc..
Ideally, you should ensure that the Refund is sent via the same means it was received. This implies that, if you had received payment via a Check, then you should refund the amount as well via Check, to prevent misuse.
- Cancelling a Refund Request: In the event that you or your Customer/Sub-Reseller requests want the Refund to be cancelled, you need to pass a Credit Note of the same amount as the Refund Request. In case your Selling Currency is different your Accounting Currency, then both the values in your Credit Note need to be the same as that in the Refund Request Debit Note and based on this, you would need to modify the Currency Conversion Rate in the Credit Note. Click here to find instructions on how to raise a Credit Note >>
- If you have received a Chargeback/Bounceback from the same Customer/Sub-Reseller (who has requested a refund), then you need to:i. cancel the refund request (as explained in the above point),
ii. process the chargeback through the system – Click here to know what to do in the system when you receive a Chargeback for a receipt >>
iii. refund only the balance amount (if any) – If there are any surplus funds remaining with the Customer/Sub-Reseller after you have processed their Chargeback, you may either request them to place another refunds request from their Control Panel or you may do so yourselves by logging into their Control Panel and accomplishing the same from My Billing -> Request Refund.
Tags: Cash Flow, Check Draft, Debit Account, Description View, Formalities, Future 4, Onus, Payment Gateway, Refund Request, Refund Requests, Request Refund, Resellers, Signs, Unused Funds, USD
Gossimer in the News
- Gossimer Puts Indian Domain Extensions Up for Sale February 21, 2010Gossimer, the fastest growing domain name registration and web hosting company has announced a sale on Indian domain extensions. During the promotion period, domains ending with .in will be offered at discounted price. [PR.com] […]
- Gossimer Unveils a New & Improved Payment System February 14, 2010The Melbourne-based (Florida) web hosting and domain name registration company Gossimer has announced the inclusion of three more payment options in its system. From today the customers and the web hosting resellers can use AlertPay, WebMoney, and Liberty Reserve to pay for the domain registration as well as web hosting services. Gossimer already offered Pay […]
- Gossimer Has Opened Its Treasure Chest for Webhost Resellers January 16, 2010Gossimer, the fast growing domain name registration and web hosting company has yet again opened its door of their reseller program. This program offers a comprehensive web hosting product portfolio for resellers and resellers of Gossimer’s resellers. [PR.com] […]
- Gossimer Invites Customers to Try Digital Certificates for Free January 2, 2010Gossimer, the fastest growing domain name registration and web hosting company is offering 21 days free trial on digital certificates. This trail will allow webmasters to understand the role Https plays in building visitors’ confidence in their website. [PR.com] […]
- Gossimer Announces Special Domain Name Registration Deals December 25, 2009Gossimer, the fastest growing domain name registration and web hosting company has announced a special deal on 12 top domain extensions and that includes some CTLDs as well. This promotion is available on the registration of new domain names, and you can register as many domains as you want. [PR.com] […]
- Gossimer Announced a Transfer-in Domain Promotion to Allow Customers to Consolidate Their Domains Into One Account November 7, 2009Save money on domain name transfer to Gossimer. Gossimer is currently running an attractive promotion on domain transfer-in that will save a lot of money for the domain portfolio builder. You can transfer as many domains as you wish under this promotion. [PR.com] […]
- Gossimer Became Reseller of the Month for October October 17, 2009October brings another piece of good news for Gossimer. The fastest growing web hosting and domain name registration company has been chosen as the Reseller of the month for October by ResellerClub. [PR.com] […]
- Gossimer Offers One Year Free Extension on Domain Transfer October 3, 2009Gossimer, the fastest growing domain name registration company, is offering one year free extension with every domain name transferred to its system. This service when coupled with other services puts Gossimer in the position of price leadership. The company offers the most economic rate for domain name registration and webhosting services. [PR.com] […]
- New Deals Make Gossimer Bigger, Better and Smarter October 2, 2009October is going to be hot with offers, extended support, and enhanced serviceability, as Gossimer has acquired HiTek Networks, and launched new and improved Support desk. The web hosting world is abuzz by the two important developments in Gossimer. [PR.com] […]
- Gossimer Offers Unlimited E-mails for $1 September 28, 2009Gossimer, the fastest growing domain name and webhosting company, has announced a no-upgrade “The Ultimate Email Plan” that will give the buyer an access to unlimited email accounts for just $1/month. [PR.com] […]
Gossimer Promotions and Announcements
- TechSupport Notifications February 28, 2010Technical support information and notifications […]
- PHP4 Discontinuation - 18th September September 7, 2009As announced earlier, PHP4 will not be supported on our Linux Hosting Servers from the 18th of September, 2009. Please pass on this information to your Customers and Resellers to ensure that they can update their websites to work with PHP5. […]
- .CN Launch - Coming Soon August 16, 2009We are glad to announce the launch of .CN - the most popular and fastest growing ccTLD worldwide. The .CN domain extension has seen an exemplary growth since its launch throughout the world. Earlier this year, .CN crossed over 13 million registrations to become the second most registered domain extension after .COM. Moreover, with China now representing the […]
- Live Chat Product Discontinuation - Moved to 18th August August 16, 2009Based on feedback that we received from several Resellers, we have decided to postpone the Live Chat discontinuation to the August of 18th, 2009 at 12:30 UTC. From the 18th of August, it will not be possible to purchase new Live Chat packages but exisiting packages will continue to function normally. […]