20 Aug 10 Why are some details not appearing or not working in my SuperSite and PartnerSite?
The SuperSite and PartnerSite contain a large amount of marketing content and information about the Products and Services you offer to your Customers and Sub-Resellers. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and stored (cached) on the SuperSite and PartnerSite Server respectively. Therefore, after making any change to the following settings within your Control Panel, you must Refresh Cache Data in both your SuperSite as well as your PartnerSite:
- URL – Partially Branded and/or Fully Branded
- Product Pricing Slabs (for PartnerSite only)
- Product Plans
- Pricing
- Promotional Offers
- Product Signup
- Default Name Servers (for SuperSite only)
- Display order of TLDs (Top Level Domains) you are selling (for SuperSite only)
- Payment Preferences (Billing Contact Information and Payment Gateways – for SuperSite only)
- Legal Agreements
Process for refreshing the above information on your SuperSite and PartnerSite:
I. From within your Reseller Control Panel
- Login to your Reseller Control Panel. Click here to know how >>
- Go to Tools -> Reload SuperSite & PartnerSite Cache. Click on the item for which you wish to refresh the settings or click on All SuperSite & PartnerSite Settings (to refresh the settings for all items).
II. From within your SuperSite/PartnerSite Admin Area
- Login to the SuperSite/PartnerSite Admin Area. Click here to know how >>
- Go to the Refresh Cache Data section. You may select a particular item for which you wish to refresh the settings or select All Settings (to refresh the settings for all items) and then click on Reload.
By doing so, the updated details will be downloaded to your SuperSite and PartnerSite from your Control Panel.
- Through the drop-down menu under the Reload Cache Data section within the SuperSite/PartnerSite Admin Area, you can check whether Cache Data exists for a particular setting and if it exists, when was this Cache Data updated previously.
In case you had recently made any setting changes in your Control Panel and not reloaded your SuperSite/PartnerSite Cache Data, then the above acts like a reminder, to reload your SuperSite/PartnerSite Cache now.
If there is no information available about a particular Control Panel setting in your SuperSite/PartnerSite Cache Data, you would be displayed Cache file does not exist besides that particular setting in the Refresh Cache Data section. In this case, you need to Reload that particular setting (in your SuperSite/PartnerSite).
- If you do not refresh the cached data, your SuperSite and PartnerSite could display errors such as the SuperSite/PartnerSite link not working, correct Pricing information not getting displayed, etc..
Tags: Amp, Billing Information, Cache Data, Contact Information, Control, Control Panel Login, Drop Down Menu, Legal Agreements, Marketing, Marketing Content, Marketing Information, Name Servers, Payment Gateways, Payment Preferences, Reseller Control Panel, Resellers, Servers, Slabs, Supersite, Tools, Top Level Domains, Url
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