Upon signing-up with Gossimer, a detailed mail containing your Control Panel Login details is sent to your e-mail address [Username].
Logging-in from the Gossimer Store Front
1. Visit http://manage.gossimer.biz
2. Mention your Username [e-mail address] and Password in the Existing Users Login area
3. Select from the Role drop-down menu
Customer Login – Customer
Reseller Login – Reseller
4. Click Login
Logging-in from the Gossimer Website
For Customers:
1. Visit http://gossimer.biz
2. Mention your Username [e-mail address] and Password in the Login area
3. Click on the Login button to continue. Through this interface you can buy new products and services from Gossimer.
IMPORTANT
If you wish to manage your existing orders, you need to click on the My Account link on the top right section of the page, after logging into our website.
Logging-in from the Control Panel Login Area
1. Visit the following URL
Customer Login – http://manage.gossimer.biz/customer
Reseller Login – http://manage.gossimer.biz/reseller
2. Mention your Username [e-mail address] and Password and click on Login.
IMPORTANT
Error Message: Invalid Email/Password, or your User account maybe Inactive or Suspended
As the error suggests, this message is displayed in either of the following events:
- The Username [e-mail address] that you have typed is inaccurate. You need to ensure that you
- are typing the Username [e-mail address] in the same case as it was entered eg. name@yourdomainname.com differs from NAME@yourdomainname.com
- there are no spaces in the beginning or at the end of the Username
- The Password that you have entered is not correct. Again this may be because of an error in typing or because you have forgotten the correct Password. In the latter’s case, please refer to Recovering a Forgotten Password below.
- Your Control Panel access has been disabled by Gossimer. Please get in touch with our Technical Support Team at support@gossimer.com to resolve this issue.
Recovering a Forgotten Password
In the event that you do not remember your current Password, you can still get access to your Control Panel by generating a Temporary Password.
1. Click on the Forgot Password link from the following URL
Customer Login – http://manage.gossimer.biz/customer
Reseller Login – http://manage.gossimer.biz/reseller
2. Enter your Username [E-mail Address] in the box provided
3. Click on Continue
You will soon receive a Temporary Password on your e-mail address [Username], that will continue to work for the next 3 days. However, it is strongly advised that you modify your Password as soon as possible, from your Settings interface, within your Control Panel.
Tags: Address Username, Area 1, Control, Control Panel Login, Correct Password, Drop Down Menu, E Mail Address, Email Account, Email Password, Error Message, Existing Users, Interface, Login Area, Login Button, Mail Control, Password Access, Reseller, Sent Mail, Technical Support Team, Website Logging
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