16 Aug 10 Auto-responders

An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply from the email system to any email that is sent to this address as soon as it is received.

Auto-Responder Features:

Ability to draft the response in Plain Text or HTML
Ability to attach the original mail
Ability to automatically disable the auto-responder on a particular date
Ability to limit the number of auto replies sent to the same Email address. This can be quite useful – for example – if you have enabled a vacation message and receive an Email from Mr. X, then the Email system would send back an auto-response which states that you are currently out of office. If Mr. X sends you another Email on the same day, there is no point sending the same auto response again as he already knows that you are out of office.
Built-in Protection against Mail Loops. Our auto-responders ensure that infinite mail loops are blocked. Mail loops could get created in cases such as, an auto-responder sending a reply to another auto-responder.
Automatically detects Emails from mailing lists and does not send an auto-response to such mails.

You to enable/disable auto-responders for any email address from the Email management interface in your Control Panel. Each of your email users too can add, delete and modify their own auto-responder from their web-based email interface.

You can setup an auto-responder for your email address by following these steps:

1. In the Email management interface, click on List Email Addresses from the summary.

2. The next page will contain a list of all email addresses associated with your package. Click on the email address for which you wish to set the auto-responder.

3. Click on Modify Settings.

4. Select the check-box for Auto-responder in the lower half of the form. Here, you would have to enter the message that you want to be sent out as an automatic response.

5. Once you have completed the settings, click on Make Changes.

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10 Aug 10 Catchall Account

A catch-all is an account that receives messages sent to non-existent email addresses at your domain name. For example, if someone sends a mail to mgmt@yourdomainname.com, and the account didn’t actually exist, your catch-all would receive this message. A catch-all email address can ensure that genuine and possibly important communication intended for you is NEVER missed.

The catch-all account could be configured to:

Store all incoming messages (mailbox)
Forward all incoming messages to one or more email addresses
Send a customized auto-response
Bounce all incoming messages
Silently delete all incoming messages without a bounce

Follow the process outlined below to configure the catchall account for emails on your domain name:

1. In the Email management interface, go to Email Addresses -> Catchall Account.

2. Your catchall account bears the name default@<your primary domain name> (e.g. default@mydomain.com, default@domain.net etc.). For this account, you can either

Setup a mailbox to store all mail, or
Forward all mail sent to non-existent addresses on your domain name to another local or remote email address, or
Bounce all mail sent to non-existent addresses on your domain name back to the sender, or
Silently delete all such email.

3. Select the check-box before the option you prefer to implement, and provide the necessary details.

4. Once you have completed all the necessary settings, click on Save Changes.

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16 Aug 10 Auto-responders

10 Aug 10 Catchall Account

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