25 Aug 10 Listing and Searching Orders
In order to manage your Mail Forwarding Orders, you need to search for them from your Control Panel with Gossimer , and access their Order Details view. To do so, follow the simple steps mentioned below -
1. Login to your Control Panel -
Resellers do so from http://manage.gossimer.biz/reseller;
Customers do so from http://manage.gossimer.biz/customer.
2. Once logged in to your Control Panel,
Resellers, go to Products -> Search -> Mail Forwarding Search
Customers, go to Domains -> Search -> Mail Forwarding Search
and you can search for the domain name for which you have purchased this service (To list all Orders, leave all search parameters blank and select the Order Date as All).
3. In the next page you would see a list of all domain names, with Mail Forwarding service bought through Gossimer. Clicking on any of the domain names would take you to the Order Details view for that particular domain name, where you can manage this Mail Forwarding Order.
Tags: Biz, Control Panel, Domain Forwarding, Domain Name, Domain Names, Gossimer, Mail Forwarding Service, Mail Order, Mail Orders, Mail Search, Mail Service, Reseller Customers, Resellers, Search Mail, Search Parameters, search parameters blank, Simple Steps
24 Aug 10 How do I login to the Admin Area for Customizing the SuperSite and PartnerSite?
All modifications to your SuperSite or PartnerSite need to be done from the Admin Area.
There are 2 ways to login to the SuperSite or PartnerSite Admin Area.
From your Reseller Control Panel:
1. Login to your Reseller Admin Control Panel, from http://manage.gossimer.biz/reseller.
2. To modify the SuperSite, go to Settings -> SuperSite & PartnerSite -> Customize SuperSite.
To modify the PartnerSite, go to Settings -> SuperSite & PartnerSite -> Customize PartnerSite.
This will launch the respective Admin panel in a new window.
From the Supersite or PartnerSite URL:
1. Go to http://<your supersite URL>/admin, or http://<your partnersite URL>/admin, as applicable.
2. Enter the Username and Password to your Reseller Account, and click on Submit.
This will take you into the Admin area, where you can make any desired modifications to your SuperSite or PartnerSite.
Tags: 2 Ways, Admin Area, Admin Control Panel, Admin Panel, Amp, Biz, Control Panel 1, Customize, http, Launch, Lt, Reseller Account, Reseller Control Panel, Supersite, Url
24 Aug 10 Bulk Renewal
Apart from individually renewing a Managed DNS Service Order you can have a glimpse of all expiring Managed DNS Service Orders, and Renew the same in bulk from the Renewal Management Interface of your Control Panel.
The Renewal Management interface can be used as follows -
For Customers:
1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.
2. Go to Domains -> Managed DNS -> Renewal Management
3. Select Managed DNS or any other Product whose Orders you wish to renew from the drop down and enter the number of days, to obtain a list of all expiring domain names within this period, and click on Go.
For example, if you want to obtain the list of Managed DNS Orders expiring in the next 30 days, select Managed DNS from the drop-down and then enter 30 to obtain this list.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click on the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order.
6. Upon selecting the number of years you want to renew each order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for renewing the selected orders, at the bottom of the page.
о If you have selected less than 25 orders to be renewed, then upon clicking on the Continue button, you would be prompted to Pay for the Renewal of these orders.
о If you have selected more than 25 orders to be renewed, then
-
if you have sufficient funds in your Current Debit Account Balance, then upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
-
if you do not have sufficient funds in your Current Debit Account Balance, then you would need to first click on the Add Funds link.
This will pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these domain names (ie. Total Amount – Current Debit Account Balance).
Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
IMPORTANT
At any point of time, you can only add two Bulk orders. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk request once the earlier request has been processed completely.
For Resellers:
1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Go to Products -> Renewal Management
3. Before clicking on the Go button, select/mention the following details
Product – Select the Product whose Orders you wish to renew from the drop down
Number of Days – Enter the number of days to obtain a list of all Expiring orders of (all) your Customers within this period
Customer (optional) – If you wish to renew only orders belonging to a particular Customer, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will result in orders belonging to all your Customers.
For example,
Case 1 – if you want to renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.
Case 2 – if you want to renew only Customer Username a@somedomain.com all orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click on Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.
6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click on the Continue button to execute the Renewal
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Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
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Option 2 – Renew the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
-
Option 3 – Renew the Orders without raising any Invoices for the Customer.
IMPORTANT
At any point of time, you can only add two Bulk orders for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk request once the earlier request has been processed completely.
Tags: Account Balance, Biz, Customer, Customer Control Panel, Debit Account, DNS, Dns Service, Domains, Expiring Domain Names, Glimpse, Gossimer, Management Interface, Queue, Renewal Management, Renewal Request
23 Aug 10 Bulk Renewal
Apart from individually renewing a Mail Hosting Package you can have a glimpse of all expiring Mail Hosting Packages, and Renew the same in bulk from the Renewal Management Interface of your Control Panel.
The Renewal Management interface can be used as follows -
For Customers:
1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.
2. Go to Email Hosting -> Renewal Management
3. Select Email Hosting or any other Product whose Orders you wish to renew from the drop down and enter the number of days, to obtain a list of all expiring domain names within this period, and click on Go.
For example, if you want to obtain the list of Email Hosting Orders expiring in the next 30 days, select Email Hosting from the drop-down and then enter 30 to obtain this list.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click on the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order.
6. Upon selecting the number of years you want to renew each order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for renewing the selected orders, at the bottom of the page.
о If you have selected less than 25 orders to be renewed, then upon clicking on the Continue button, you would be prompted to Pay for the Renewal of these orders.
о If you have selected more than 25 orders to be renewed, then
- if you have sufficient funds in your Current Debit Account Balance, then upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
- if you do not have sufficient funds in your Current Debit Account Balance, then you would need to first click on the Add Funds link.This will pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these domain names (ie. Total Amount – Current Debit Account Balance).
Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
At any point of time, you can only add two Bulk orders. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk request once the earlier request has been processed completely.
For Resellers:
1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Go to Products -> Renewal Management
3. Before clicking on the Go button, select/mention the following details
Product – Select the Product whose Orders you wish to renew from the drop down
Number of Days – Enter the number of days to obtain a list of all Expiring orders of (all) your Customers within this period
Customer (optional) – If you wish to renew only orders belonging to a particular Customer, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will result in orders belonging to all your Customers.
For example,
Case 1 – if you want to renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.
Case 2 – if you want to renew only Customer Username a@somedomain.com all orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click on Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.
6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click on the Continue button to execute the Renewal
- Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
- Option 2 – Renew the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
- Option 3 – Renew the Orders without raising any Invoices for the Customer.
At any point of time, you can only add two Bulk orders for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk request once the earlier request has been processed completely.
Tags: Account Balance, Biz, Customer, Customer Control Panel, Debit Account, Expiring Domain Names, Glimpse, Gossimer, Mail, Management Interface, Queue, Renewal Management, Renewal Request
23 Aug 10 Suspend / Unsuspend a Mail Forwarding Service
Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is inactive and the functionality associated with it cannot be used. No one can make ANY modifications to this Service unless it is unsuspended.
Follow the steps below to Suspend / Unsuspend Email Forwarding Service -
1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
2. Go to Products -> Search -> Mail Forwarding Search and perform a search for the Domain for which you wish to Suspend Email Forwarding.
3. In the Search Results, click on Email Forwarding for the Domain.
4. The next page is the Order Details view, where you would find the Suspend / Unsuspend Button.
- If you wish to Suspend the Service, you would have to select the Check Box for Suspension and enter the reason for Suspension and click on Update.
- to Unsuspend, unselect the Check Box and Update the same.
Tags: Biz, Email Domain, Email Forwarding Service, Email Service, Functionality, Gossimer, Mail Forwarding Service, Mail Order, Mail Search, Mail Service, Order, Reseller Control Panel, Resellers, Search Domain, Search Mail, Unsuspend Email Forwarding Service
20 Aug 10 Suspending / Unsuspending a Website Builder service
Follow the steps below to Suspend/Unsuspend the Website Builder Service for a domain name:
1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
2. Go to Products -> Search -> Website Builder Search and search for the Domain name whose service you wish to suspend.
3. In the Order List view, click on the Domain name. This will take you to the Order Details view.
4. Here, click on Suspend/Unsuspend.
- If you wish to Suspend the service, you would have to select the check box for Suspension, enter the reason for Suspension and click on the Update button.
- For Unsuspending, unselect the check box and click on the Update button.
Tags: Biz, Builder Search, Details View, Domain Name, Domain Service, Functionality, Order, Reseller Control Panel, Resellers, Search Domain, Website Builder, Website Builder Service, Website Search
19 Aug 10 Balancing a Pending Invoice or Debit Note
If Gossimer has raised a Invoice or Debit Note for you, you would have to pay for it in order to settle it. Please follow the procedure mentioned below to achieve the same -
- Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller
- In your Control Panel go to My Billing -> Pending Invoices & Debit Notes.
- From the list of pending Invoices & Debit Notes, select the ones that you wish to execute / pay.
- Click on the Pay Button and there you can see your Debit Account Balance.
a. If sufficient funds are available you can click on Continue to Balance the Invoice.
b. If you do not have sufficient funds in your account you can click on Add Funds, where you would be presented with various methods available to add funds to your account. Once the Funds have been added to your Account, you would have to pay for the Invoice by following instructions from step 2 above.
Tags: Account Balance, Amp, Billing, Biz, Control, Debit Account, Gossimer, Invoice, Invoices, Reseller Control Panel, Step 2
19 Aug 10 Suspend / Unsuspend a Customer
You can Suspend a Customer from your Reseller Control Panel, this will shut down their access to their Customer Control Panel. However all the Services under this Customer would remain Active
Suspending a Customer:
1. Login into your Reseller Admin Control Panel at http://manage.gossimer.biz/reseller.
2. Go to Customers -> List and select the Customer OR search for the Customer Customers -> Search.
3. Click on the Suspend button to suspend the concerned Customer.
If the Customer is already Suspended and now you wish to Unsuspend, then follow the procedure mentioned below -
Unsuspending a Customer:
1. Login into your Reseller Admin Control Panel at http://manage.gossimer.biz/reseller.
2. Go to Customers -> List and select the Customer OR search for the Customer Customers -> Search.
3. Click on the Unsuspend button to unsuspend the concerned Customer.
Tags: Access Control, Admin Control Panel, Biz, Customer Control Panel, Reseller Control Panel
18 Aug 10 Listing, Searching and Managing Orders
In order to manage your Digital Certificate orders, you need to search for them from your Control Panel with Gossimer, and access their Order Details view. To do so, follow the simple steps mentioned below –
1. Login to your Control Panel
Resellers do so from http://manage.gossimer.biz/reseller;
Customers do so from http://manage.gossimer.biz/customer.
2. Once logged in to your Control Panel,
Resellers, go to Products -> Search -> Digital Certificate Search
Customers, go to Digital Certificate -> List/Search
and search for the Domain name for which this product has been purchased. (To list all orders, leave all search parameters blank and select the Order Date as All).3. In the next page you would see a list of all Domain Names for whom you have ordered a Digital Certificate through Gossimer.
Clicking on any of the Domain names would take you to the Order details view for the product, where you can manage this order.
Tags: Biz, Certificate Search, Control Panel, Digital Certificate, Domain Name, Domain Names, Gossimer, Reseller Customers, Resellers, Search Domain, Search Parameters, search parameters blank, Simple Steps
17 Aug 10 How do I change the URLs of my SuperSite and PartnerSite?
Gossimer provides you with Partially Branded URLs for your SuperSite and PartnerSite. You can choose to direct visitors to your SuperSite to this URL. Alternatively, you can maintain complete anonymity from Gossimer, by setting up a fully branded URL.
The fully branded URL of your SuperSite can not be the same as that of your PartnerSite, or your Storefront. You must create different branded URLs for these interfaces, in order to have the SuperSite, PartnerSite as well as your Storefront functional at all times.
Follow the process mentioned below to set your branded URLs:
Partially Branded URLs
By default, you have a Partially Branded URL of the form – http://<prefix>.supersite.myorderbox.com. Now, you can select the prefix of your choice. Ideally it should be your Company Name or your Brand Name. You would then have to submit your selected prefix from your Control Panel. Follow the process outlined below to change the prefix:
- Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
- In the Control Panel you need to go to Settings -> SuperSite and PartnerSite -> URL
- Scroll down to the Partially Branded URL Settings section. Here, you need to enter your selected prefix. On submitting the same, the prefix would be assigned to you, and would be common to all your partially branded URLs, i.e. SuperSite URL, PartnerSite URL, Control Panel URL, etc.In case this prefix is not available, you would have to select another.
- Even after your partially branded prefix is changed, the old prefix cannot be used by anyone else except you for a period of 30 days. After 30 days, however, the prefix would become available for anyone to utilize.
- If upon changing your prefix, you wish to revert to the same (within this 30 day period), you may do so by following the process outlined above.
Fully Branded URLs
Besides partially Branded URLs, you can point your own URLs to our servers and use those as your Fully Branded URLs. Gossimer allows you to have as many Fully Branded URLs as you wish; however, you would have to create the relevant DNS Record for each of the URL you select.
Setting up your Fully Branded SuperSite URL
This involves the following two steps -
Adding relevant DNS record If you have the partially Branded SuperSite URL in the form http://mybrandname.supersite.myorderbox.com and wish to set your fully Branded SuperSite URL as http://products.mybrandname.com, you need to create a CNAME record for products.mybrandname.com to point to partially Branded SuperSite URL mybrandname.supersite.myorderbox.com. The CNAME record would be products.mybrandname.com IN CNAME mybrandname.supersite.myorderbox.com Click here to read how to create a CNAME record >> However, if you wish to point mybrandname.com also to your SuperSite, the process would be slightly different. You need to buy Domain Forwarding for mybrandname.com and point it to products.mybrandname.com, with the URL Masking option enabled. Click here to read about Domain Forwarding service >> This is because if you create a CNAME record for mybrandname.com, you would not be able to use mybrandname.com for email purposes. In other words, it is not possible to have a CNAME record for mybrandname.com and at the same, use mybrandname.com for email purposes. If you wish to have your fully Branded SuperSite URL as http://mybrandname.com and would also like to create email addresses of the type example@mybrandname.com, you need to use the Domain Forwarding option instead of a CNAME record.
- Setting the URL within the Control Panel Follow the process outlined below to enter your fully Branded SuperSite URLs through the Control Panel -
- Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
- In the Control Panel you need to go to Settings -> SuperSite and PartnerSite -> URL.
- Click on SuperSite URL.
- Here, you will be prompted to enter the fully Branded URL which you intend to use for your SuperSite.
- Next, you may specify any additional URLs you wish to point to your SuperSite. However, for each of these you would have to create a separate CNAME record pointing to Gossimer Servers as created for the Primary SuperSite URL.
- Click on Update.
Setting up your Fully Branded PartnerSite URL
This involves the following two steps -
- Adding relevant DNS record If you have the partially Branded URL in the form http://mybrandname.myorderbox.com and wish to set your fully Branded PartnerSite URL as http://some-name.mybrandname.com, you need to create an A record for some-name.mybrandname.com to point to 67.15.184.29. The A record would be -some-name.mybrandname.com IN A 67.15.184.29
IMPORTANT67.15.184.29 is the actual IP address to which the A record for the fully Branded PartnerSite URL needs to be mapped.
- Setting the URL within the Control Panel Follow the process outlined below to enter your fully Branded PartnerSite URLs through the Control Panel -
- Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
- In the Control Panel you need to go to Settings -> SuperSite and PartnerSite -> URL.
- Click on PartnerSite URL.
- Here, you will be prompted to enter the fully Branded URL which you intend to use for your PartnerSite.
- Next, you may specify any additional URLs you wish to point to your PartnerSite. However, for each of these you would have to create a separate A record pointing to Gossimer Servers as created for the Primary PartnerSite URL.
- Click on Update.
IMPORTANTThe SuperSite and PartnerSite contain information about your Partially/Fully Branded SuperSite and PartnerSite URLs. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and stored on the SuperSite and PartnerSite Server respectively. Therefore, after making any change to the SuperSite or PartnerSite URLs, you would need to refresh cache of your SuperSite and PartnerSite. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Reseller Branding.
Tags: Anonymity, Biz, Brand Name, DNS, Domain Forwarding, Gossimer, http, Lt, Prefix, Reseller Control Panel, Servers, Storefront, Supersite, Tho, Urls
16 Aug 10 Defining Product Promotions
From time to time Gossimer runs various promotional offers, which you can participate in and choose to offer these Products and Services to your Customers and Sub-Resellers at discounted rates.
You can view all the current Gossimer promotions and set your Customer and Sub-Reseller Pricing for such products and services by following the below mentioned process:
1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Visit Settings -> Set Pricing, Plans and Promos to view all running Promotions and set pricing for your Customers and Sub-Resellers. A link would also be visible from the Pricing page of the Product or Service where Gossimer is running a promotion.
3. Here you can set both your Customers and Sub-Resellers promotion pricing and Submit the changes.
Tags: Admin Control Panel, Biz, Current, Gossimer, Product Promotions, Promos, Reseller, Resellers, Running
15 Aug 10 Adding a Company User
You can add Company Users from the Reseller Control Panel. You need to follow the steps mentioned below -
- Login your Reseller Control Panel from http://manage.gossimer.biz/reseller.
- Go to Settings -> Company Users -> Add.
- Here, you need to fill up the form and decide on the role of the user. You can decide to assign a role of Billing, Sales or Support or any combination of the three. You would also have to provide a ‘from’ email address, for emails that would be sent by the system on behalf of that Company User. This has particular significance for Sales Users.
- Click on Submit to add the User.
Once you have assigned roles to them, you can modify their Menu Permissions and Access Rights.
Click here to read how to set Menu Permissions for your Company Users >>
Click here to read how to set Action Rights for your Company Users >>
Tags: Billing, Billing Support, Biz, Email Address, Emails, Reseller Control Panel, Support
14 Aug 10 Requesting Refund from Gossimer
You can easily withdraw excess funds from your Customer Account by requesting for a refund. You can only withdraw funds from your Available Balance.
Also, you may not receive the exact amount you requested as a refund, on account of foreign exchange conversion and bank charges, which may be deducted on this amount, by our bank, as well as yours.
1. Login into your Customer Admin Control Panel at http://manage.gossimer.biz/customer
2. Go to My Billing ->Request Refund. You will be displayed your Current Balance in US Dollars as well as your Local Currency.
3. Enter the Amount you wish to withdraw
4. Mention your Wire Transfer Information and Postal Address for sending the refund amount to you, in the Refund Description.
5. Click on the Confirm button to send a refund request to our Billing Team.
Tags: bank, Bank Charges, Billing, Biz, Control Panel, Currency, Customer Account, Customer Admin, Exchange Conversion, Foreign Exchange, Gossimer, Postal Address, Refund Request, Request Refund
13 Aug 10 Bulk Renewal
Apart from individually renewing the Domain Names, you can have a glimpse of all expiring Domain Names and Renew the same in bulk from the Renewal Management Interface of your Control Panel. Click here to read how to Renew Domain Names individually >>
The Renewal Management interface can be used as follows -
For Customers:
1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.
2. Go to Domains -> Domain Registration -> Renewal Management
3. Select Domain Registration or any other Product whose Orders you wish to renew from the drop down and enter the number of days, to obtain a list of all expiring domain names within this period, and click on Go.
For example, if you want to obtain the list of Domain Registration Orders expiring in the next 30 days, select Domain Registration from the drop-down and then enter 30 to obtain this list.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click on the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order.
- In case your domain name has been Locked/Suspended by Gossimer, you will not be able to immediately renew your domain name. You need to contact our Support Team at support@gossimer.com to get this issue resolved.
- .EU specific conditions The .EU Registry allows Renewal of a domain name for only one year. However, Gossimer allows you to place a Renewal action for multiple years. If you choose to renew your .EU domain name for more than one year, then Gossimer will Renew the domain name at its end for the number of years selected. You can be rest assured that once this one year term in completed, Gossimer will Renew your domain name for a further year, until the renewal term you had requested ends.
- .UK specific conditions
- At the earliest, a .UK domain name can be Renewed only six months before its expiry date.
- As per the .UK Registry regulations, .UK domain names can only be renewed for 2 years.
6. Upon selecting the number of years you want to renew each order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for renewing the selected orders, at the bottom of the page.
a. If you have selected less than 25 orders to be renewed, then upon clicking on the Continue button, you would be prompted to pay for the Renewal of these orders. Click here to read how to pay for an Invoice >>
b. If you have selected more than 25 orders to be renewed, then
- if you have sufficient funds in your Current Debit Account Balance, then upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
- if you do not have sufficient funds in your Current Debit Account Balance, then you would need to first click on the Add Funds link.This will pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these domain names (i.e., Total Amount – Current Debit Account Balance).Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
At any point of time, you can add upto two Bulk orders. This implies that you would not be able to add another Bulk Registration / Renewal / Transfer / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk request once the earlier request has been processed completely. Click here to know how you can list all Bulk Actions that are currently running in your account >>
For Resellers:
1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Go to Products -> Renewal Management
3. Before clicking on the Go button, select/mention the following details
Product – Select the Product whose Orders you wish to renew from the drop down
Number of Days – Enter the number of days to obtain a list of all Expiring orders of (all) your Customers within this period
Customer (optional) – If you wish to renew only orders belonging to a particular Customer, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will result in orders belonging to all your Customers.
For example,
Case 1 – if you want to renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.
Case 2 – if you want to renew only Customer Username a@somedomain.com all orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click on Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.
- You can select for Renewal all the domain names listed in the search results. However, the Renewal action will be processed for
only those domain names which either do not have any lock or have been locked by you or your Customers. Renewal action for domain names locked by Gossimer will not go through.
- .EU specific conditionsThe .EU Registry allows Renewal of a domain name for only one year. However, Gossimer allows you to place a Renewal action for multiple years. If you choose to renew your .EU domain name for more than one year, then Gossimer will Renew the domain name at its end for the number of years selected. You can be rest assured that once this one year term in completed, Gossimer will Renew your domain name for a further year, until the renewal term you had requested ends.
- .UK specific conditions
- At the earliest, a .UK domain name can be Renewed only six months before its expiry date.
- As per the .UK Registry regulations, .UK domain names can only be renewed for 2 years.
- At the earliest, a .UK domain name can be Renewed only six months before its expiry date.
6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click on the Continue button to execute the Renewal
- Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
- Option 2 – Renew the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
- Option 3 – Renew the Orders without raising any Invoices for the Customer.
At any point of time, you can add upto two Bulk orders for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Transfer / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk request once the earlier request has been processed completely. Click here to know how you can list all Bulk Actions that are currently running in your account >>
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Gossimer Promotions and Announcements
- TechSupport Notifications February 28, 2010Technical support information and notifications […]
- PHP4 Discontinuation - 18th September September 7, 2009As announced earlier, PHP4 will not be supported on our Linux Hosting Servers from the 18th of September, 2009. Please pass on this information to your Customers and Resellers to ensure that they can update their websites to work with PHP5. […]
- .CN Launch - Coming Soon August 16, 2009We are glad to announce the launch of .CN - the most popular and fastest growing ccTLD worldwide. The .CN domain extension has seen an exemplary growth since its launch throughout the world. Earlier this year, .CN crossed over 13 million registrations to become the second most registered domain extension after .COM. Moreover, with China now representing the […]
- Live Chat Product Discontinuation - Moved to 18th August August 16, 2009Based on feedback that we received from several Resellers, we have decided to postpone the Live Chat discontinuation to the August of 18th, 2009 at 12:30 UTC. From the 18th of August, it will not be possible to purchase new Live Chat packages but exisiting packages will continue to function normally. […]