

If you have made a mistake while submitting your Digital Certificate request, then you may Cancel your Order before the certificate is actually issued to you. Follow the below mentioned process to cancel your Digital Certificate:
1. Login into your Control Panel, search for the Digital Certificate and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Cancel Order button.
3. If you are sure that you wish to abort your ordering process, you may click on the Confirm Cancellation button. In the popup window, you need to type YES (in capital letters) and click on OK to complete this process.
1. The Cancel Order button will only appear for a Digital Certificate order which is in the Active status. An Active Digital Certificate is one which has been paid for. To cancel an InActive Order, you need to cancel the Pending Invoice associated with the order, from the Billing interface.
2. Once you Enroll for a Digital Certificate, you can not Cancel your Digital Certificate order.
3. Cancellation of a Digital Certificate order results in a refund of the Invoiced amount in your Debit Account.
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A self signed certificate does not have the signature of a noted Certificate Authority (CA); instead, it uses its own certificate request as a signature. While it may not provide the same effectiveness as a certificate provided by a trusted CA, this is much easier to procure, and you can use it until you get your actual certificate.
Follow the process mentioned below to generate your own self signed certificate from the Control Panel:
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> SSL Manager.
5. Here, click on the Generate icon.
6. Fill in the form for generating your details.
7. From the drop-down the bottom of the form, select the option Generate CSR + Self Signed Certificate.
8. Click on Generate.
This will generate the certificate for you. In order to view or backup the existing Certificate, click on Download on the subsequent page.
In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the process might take upto 20 minutes for completion.
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