Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
The Reseller Control Panel comes built in with a customizable Payment Collection agent which you can use to ensure timely collection of Payments from your Customers and Sub-Resellers. It is important to understand the different financial instruments available within the Control Panel before we delve into a discussion of the Payment Collection module.
Your Customers and your Sub-Resellers in the course of their operations will owe you money for specific reasons. These reasons can be as follows
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They place an Order
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You enter a Debit Note in their account
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A payment made by them in the past charges back
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You add an Invoice in their account
There are two types of transactions which you can use to collect money from your customers and Sub-Resellers. These are Invoices and Debit Notes. You have the ability to raise Invoices and Debit Notes yourself, as well as the system will occasionally raise them for you in specific circumstances. For instance when your Customer places an Order an Invoice for that Order is automatically raised by the system.
An Invoice and Debit note are quite different transactions. An Invoice is always related to an underlying Order, and may actually have some action of the Order dependant on the Invoice. For instance an Invoice for Renewal of an Order, has the action of renewal dependant on the Invoice. A Debit Note on the other hand is not related directly to any Order. Both of them share some common characteristics with respect to Payment Collection. An Invoice however has extra and more powerful Payment collection parameters.
Reminder Days
Let us first examine the single shared Payment Collection parameter that an Invoice and Debit Note have. Both an Invoice and a Debit Note have one field in common, namely the Reminder Days. This is a simple Payment Collection parameter which allows you to send a Payment Reminder to your Customers and Sub-Resellers for their Pending Payments. Every Invoice and Debit Note has a Reminder Days value. This includes Invoices and Debit Notes that we automatically generate as well as Invoices and Debit Notes which you feed in.
Reminder Days is basically the number of days the System waits before sending the next Payment Reminder for a particular Invoice/Debit Note, to your Customers. If for instance the Reminder Days value is set to 5 days for a particular Invoice of a Customer, then the Customer will receive a reminder to pay for that Invoice EVERY 5 days, until the Invoice is FULLY Paid. The Reminder days value is irrelevant after an Invoice or Debit Note is fully paid
Default Reminder Days for Invoices
To begin with you can set a default Reminder Days value per Product, which will be used by the System when it automatically generates Invoices for that Product. This can be done from the Settings -> Finance & Billing -> Payment Collection Settings. If for instance you set the default Payment Reminder Days for Product A as 10 days, then for EVERY Invoice generated for an Order of Product A, will have a default Invoice Reminder days set to 10 days.
Default Reminder Days for Debit Notes
You cannot set a default Reminder days value for Debit Notes. This is a hard-coded value, set to 5 days, for ALL Debit Notes. Therefore any Debit Note that the system generates automatically will contain a Payment Reminder Days value of 5 days to begin with.
For any Invoice or Debit Note that you add manually you can specify the Reminder days during the creation of that Invoice or Debit Note. Simply click on Customers -> Billing -> Add Invoice / Add Debit Note or Sub-Resellers -> Billing -> Add Invoice / Add Debit Note and you can specify the Reminder days for that Invoice/Debit Note while adding it.
Reminder days can be an extremely powerful feature, and it ensures that your Customers/Sub-Resellers are constantly reminded about any pending payments until they are cleared.
IMPORTANT
The Payment Collection Reminder emails would be sent only after the request associated with the Invoice is completed while the payment is still pending. If both the payment as well as the request are pending then the Customer will not be intimated about the pending payment.
Reminder days are also the only Payment collection feature available for a Debit Note. Remaining features in the Payment Collection system are only available for Invoices. Read on to find out about these:-
Invoice Specific Payment Collection features
Apart from Reminder days there are three other fields that Invoices can have to facilitate Payment Collection. These fields are
1. Request Cancellation Date
2. Order Suspension Date
3. Order Deletion Date
Note that these fields are available only if the Invoice is unpaid. They are not available for Paid Invoices since there is no Payment Collection pending for paid Invoices.
Request Cancellation Date:
This field is available to any Fully unpaid Invoice which has a Pending Request associated with it. An Invoice associated with a Request can only be automatically generated. This field basically serves to cancel any Order or Request placed and then not paid for for several days. For instance if a dummy Customer comes to your website and Registers for a domain name. An Invoice is raised for this Domain Name. Now if the Customer does not pay for the domain name, within the Request Cancellation date then on the Request Cancellation date the Invoice and the Request for registration are both cancelled.
IMPORTANT
The Request Cancellation Date is relevant for only that Invoice which meets the following criteria:
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it is system generated, and
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it has a pending request, and
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it is fully unpaid
If the Invoice does not have a Pending Request, OR if the Pending Request (of the Invoice) is executed without payment (Execute w/o Payment), OR if the Invoice is partly paid, then the Request Cancellation Date ceases to exist.
Lets take an example to understand this better. Lets assume a Customer of yours – Customer A, has the following Invoice
Invoice ID: 1
Invoice Description: Renewal of abcd.com for 1 years
Status of Renewal: Pending
Invoice Amount: USD 100
Pending Amount: USD 100
Invoice Date: 1st Jan, 2003
Request Cancellation Date: 10th Jan, 2003
The above Invoice would be created when Customer A requested for the renewal of abcd.com. After this the Customer would continue to get reminders to pay for this Invoice every “Reminder Days”. The following situations can now occur -
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Customer pays for the Invoice. In this case the Request Cancellation Date would cease to exist. The payment does not have to be a full payment. Even if the Customer pays only USD 10, against the Invoice amount of USD 100, even then the Request Cancellation date would cease to exist.
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You execute the Request without a payment. You can do this using the “Execute w/o Payment” button from your Control Panel. This would also cancel the Request Cancellation Date
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In case neither of the above occurs, the Invoice and the associated Request would be automatically cancelled by the system on 10th Jan, 2003
The logic for the above is that if an Invoice is partly paid, or if you Execute the Request, then the Invoice should not be automatically cancelled by the system, because both these actions mean that the Invoice should be paid for completely. If however an Invoice is simply created and not paid for or its underlying Request not executed for a long duration, the System performs a cleanup based on the Request Cancellation Date.
Since a Request Cancellation Date appears only for those Invoices which are System generated and have an associated Request, the Request Cancellation Date is automatically set by the System, based on your default preferences. These default preferences are specified per Product under Settings -> Finance & Billing -> Payment Collection Settings.
Order Suspension Date/Order Deletion Date:
These two fields are the most powerful Payment Collection parameters allowing you to suspend or Delete an Order of your Customer or Sub-Reseller automatically within a predefined time period if they have not paid for a particular Invoice. These fields are available for System Generated (with the exception of Domain Registration Orders) as well as manually raised Invoices.
The purpose of these fields is quite explicit. Basically both these dates can be set to specific dates. When that date is reached and if the Invoice for which this date is set still continues to remain unpaid, the Order is then Suspended or Deleted as the case maybe. While these fields are powerful, use them with great care. A Suspended Order becomes immediately inactive. More importantly a Deleted Order cannot be recovered at all. Once an Order is deleted the process cannot be reversed. These fields are both optional, and their values depend on default settings you have made, as well as any specific modifications you make.
Lets take an example to understand these fields better. Lets assume a Customer of yours – Customer A, has the following Invoice
Invoice ID: 1
Invoice Description: Invoice for Web Design of abcd.com
Invoice Amount: USD 100
Pending Amount: USD 100
Invoice Date: 1st Jan, 2003
Order Suspension Date: 10th Jan, 2003
Order Deletion Date: 30th Jan, 2003
The above Invoice could have been manually created by you. At the time of creation of the Invoice you set the Order Suspension Date, and Order Deletion Date. The following situations can now occur -
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Customer pays for the Invoice in full. In this case the Order Suspension and Order Deletion Dates would cease to exist. The payment however MUST be a FULL Payment. As long as the Invoice is not FULLY Paid the Order Suspension and Deletion dates will continue to exist.
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In case if the above does not occur, the Order will be Suspended automatically on 10th Jan and subsequently Deleted on 30th Jan
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If after the Order is suspended the Customer pays for the Invoice in full then the Order will be reactivated
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You can always Unsuspend an Order which is suspended, you can however never undelete an Order. Once an Order is deleted it cannot be recovered again
As you can see these parameters take the Payment Collection load off your back. The System sends several reminders to your Customers/Sub-Resellers, clearly mentioning that the Order would be suspended/deleted if it is not paid for, and if they do not pay despite those Reminders then the System will automatically Suspend/Delete those orders. Similar mails are sent to yourself informing you about the pending payments of your Customers/Sub-Resellers.
For every Invoice you create you can specify an Order Suspension/Deletion Date at the time of creation of the Invoice. Additionally the system itself sets Order Suspension and Order Deletion dates on System Generated Invoices based on your default preferences per Product. These default preferences are specified per Product under Settings -> Finance & Billing -> Payment Collection Settings.
In Order to fully grasp the philosophy of these Payment collection parameters it is recommended that you read FAQ: Invoices.
Tags: Circumstances, Control, Customizable Payment, Debit Note, Dependant, Extra, Financial Instruments, Invoice, Invoices, Money, Order, Parameters, Payment Reminder, Reseller Control Panel, Resellers, Respect, Timely Collection, USD, Web Design
The SuperSite and PartnerSite contain a large amount of marketing content and information about the Products and Services you offer to your Customers and Sub-Resellers. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and stored (cached) on the SuperSite and PartnerSite Server respectively. Therefore, after making any change to the following settings within your Control Panel, you must Refresh Cache Data in both your SuperSite as well as your PartnerSite:
- URL – Partially Branded and/or Fully Branded
- Product Pricing Slabs (for PartnerSite only)
- Product Plans
- Pricing
- Promotional Offers
- Product Signup
- Default Name Servers (for SuperSite only)
- Display order of TLDs (Top Level Domains) you are selling (for SuperSite only)
- Payment Preferences (Billing Contact Information and Payment Gateways – for SuperSite only)
- Legal Agreements
Process for refreshing the above information on your SuperSite and PartnerSite:
I. From within your Reseller Control Panel
- Login to your Reseller Control Panel. Click here to know how >>
- Go to Tools -> Reload SuperSite & PartnerSite Cache. Click on the item for which you wish to refresh the settings or click on All SuperSite & PartnerSite Settings (to refresh the settings for all items).
II. From within your SuperSite/PartnerSite Admin Area
- Login to the SuperSite/PartnerSite Admin Area. Click here to know how >>
- Go to the Refresh Cache Data section. You may select a particular item for which you wish to refresh the settings or select All Settings (to refresh the settings for all items) and then click on Reload.
By doing so, the updated details will be downloaded to your SuperSite and PartnerSite from your Control Panel.
IMPORTANT
- Through the drop-down menu under the Reload Cache Data section within the SuperSite/PartnerSite Admin Area, you can check whether Cache Data exists for a particular setting and if it exists, when was this Cache Data updated previously.
In case you had recently made any setting changes in your Control Panel and not reloaded your SuperSite/PartnerSite Cache Data, then the above acts like a reminder, to reload your SuperSite/PartnerSite Cache now.
If there is no information available about a particular Control Panel setting in your SuperSite/PartnerSite Cache Data, you would be displayed Cache file does not exist besides that particular setting in the Refresh Cache Data section. In this case, you need to Reload that particular setting (in your SuperSite/PartnerSite).
- If you do not refresh the cached data, your SuperSite and PartnerSite could display errors such as the SuperSite/PartnerSite link not working, correct Pricing information not getting displayed, etc..
Tags: Amp, Billing Information, Cache Data, Contact Information, Control, Control Panel Login, Drop Down Menu, Legal Agreements, Marketing, Marketing Content, Marketing Information, Name Servers, Payment Gateways, Payment Preferences, Reseller Control Panel, Resellers, Servers, Slabs, Supersite, Tools, Top Level Domains, Url
Control Panel Header logo
All the Control Panels provided by Gossimer have a consistent look and feel. All the screens have a Header area, and the rest of the body. The Header that your Customers and Sub-Resellers see is entirely customizable to display YOUR Logo, and a background color which suitably gels with the logo or you can put in any HTML content, which would be displayed in the Header area.
Customizing the Header logo
- Login into your Reseller Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Control Panel -> Header. Here, you would have 2 options. Either you can select the radio button to Upload a Header Logo, set its height and select a suitable background color or you can select the radio button for putting some HTML content. Click on Preview Header to see a preview.
- Click on Make Changes to submit your changes. The changes would be immediately reflected.
Control Panel Footer
The Footer is the blue-colored bar which appears at the bottom of every page in the Control Panel. The default Footer provided by our system consists of a series of links for various Services along with a Copyright Notice. If you wish to change this, you would have to put in any HTML content and this will be displayed as the Footer.
Customizing the Footer
- Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Control Panel -> Footer.
- On this page you would find 2 radio buttons. Select either the upper radio button (selected by default), if you wish to use the System Default Footer or select the lower radio button for specifying your own HTML content. Upon selecting the lower radio button, you would need to specify your Footer’s HTML content in the box available there, before submitting the changes.
Tags: Admin Control Panel, Background Color, Control, Control Panels, Copyright Notice, Customize, Default Footer, Header Area, Header Logo, Radio Button, Radio Buttons, Reseller Control Panel, Resellers, Screens, Suitable Background, System Default, Upload
If Gossimer has raised a Invoice or Debit Note for you, you would have to pay for it in order to settle it. Please follow the procedure mentioned below to achieve the same -
- Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller
- In your Control Panel go to My Billing -> Pending Invoices & Debit Notes.
- From the list of pending Invoices & Debit Notes, select the ones that you wish to execute / pay.
- Click on the Pay Button and there you can see your Debit Account Balance.
a. If sufficient funds are available you can click on Continue to Balance the Invoice.
b. If you do not have sufficient funds in your account you can click on Add Funds, where you would be presented with various methods available to add funds to your account. Once the Funds have been added to your Account, you would have to pay for the Invoice by following instructions from step 2 above.
Tags: Account Balance, Amp, Billing, Biz, Control, Debit Account, Gossimer, Invoice, Invoices, Reseller Control Panel, Step 2
As an addition to the Branding provided by Gossimer, you would now be able to specify the Sign Out Page for your Customers and Sub-Resellers. Your Customers and Sub-Resellers would be re-directed to this particular page when they Sign Out from their Control Panel.
Follow the steps mentioned below to specify your Sign Out URL for your Customers and Sub-Resellers -
1. Login to your Reseller Control Panel from .
2. Go to Settings -> Storefront & Control Panel -> Sign Out URL.
3. Here you can specify separate Sign Out URLs for your Customers and Sub-Resellers.
Tags: Amp, Control, Gossimer, Reseller Control Panel, Resellers, Storefront, Url, Urls
You can decide the number of records to display on any List page, within any interface in your Control Panel, by following these instructions:
1. Visit Settings -> Personal Information -> Interface Settings within your Control Panel.
2. Enter the number of records you wish to see on any List page, in the space provided.
3. Click on Submit.
Tags: Control, Control Panel, Interface Settings, Personal Information
Follow the below mentioned process to add a Virtual Directory for your .NET Application:
- Login to your Control Panel, search for the Domain Name for which you have purchased this Web Hosting package and proceed to the Order details view. Click here to know how >>
- Click Manage Web Hosting Service in the lower toolbar. A Website Management interface will pop-up.
- Go to Manage Website -> Virtual Directory Manager -> Add Virtual Directory.
- Select the folder under which the .NET application is placed by clicking Browse next to the Path field.
- Select the .NET Framework version from the drop-down menu.
- Select the checkbox adjacent to Writable if you wish to grant write permissions to the IIS (anonymous) User.
- Click Submit to save the changes.
Tags: Anonymous User, Application Login, Checkbox, Click, Control, Control Panel, Details View, Directory Manager, Domain Name, Drop Down Menu, Framework Version, Management Interface, Net Control, Virtual Directory, Web Hosting Service, Website Directory, Website Management
Upon signing-up with Gossimer, a detailed mail containing your Control Panel Login details is sent to your e-mail address [Username].
Logging-in from the Gossimer Store Front
1. Visit http://manage.gossimer.biz
2. Mention your Username [e-mail address] and Password in the Existing Users Login area
3. Select from the Role drop-down menu
Customer Login – Customer
Reseller Login – Reseller
4. Click Login
Logging-in from the Gossimer Website
For Customers:
1. Visit http://gossimer.biz
2. Mention your Username [e-mail address] and Password in the Login area
3. Click on the Login button to continue. Through this interface you can buy new products and services from Gossimer.
IMPORTANT
If you wish to manage your existing orders, you need to click on the My Account link on the top right section of the page, after logging into our website.
Logging-in from the Control Panel Login Area
1. Visit the following URL
Customer Login – http://manage.gossimer.biz/customer
Reseller Login – http://manage.gossimer.biz/reseller
2. Mention your Username [e-mail address] and Password and click on Login.
IMPORTANT
Error Message: Invalid Email/Password, or your User account maybe Inactive or Suspended
As the error suggests, this message is displayed in either of the following events:
- The Username [e-mail address] that you have typed is inaccurate. You need to ensure that you
- are typing the Username [e-mail address] in the same case as it was entered eg. name@yourdomainname.com differs from NAME@yourdomainname.com
- there are no spaces in the beginning or at the end of the Username
- The Password that you have entered is not correct. Again this may be because of an error in typing or because you have forgotten the correct Password. In the latter’s case, please refer to Recovering a Forgotten Password below.
- Your Control Panel access has been disabled by Gossimer. Please get in touch with our Technical Support Team at support@gossimer.com to resolve this issue.
Recovering a Forgotten Password
In the event that you do not remember your current Password, you can still get access to your Control Panel by generating a Temporary Password.
1. Click on the Forgot Password link from the following URL
Customer Login – http://manage.gossimer.biz/customer
Reseller Login – http://manage.gossimer.biz/reseller
2. Enter your Username [E-mail Address] in the box provided
3. Click on Continue
You will soon receive a Temporary Password on your e-mail address [Username], that will continue to work for the next 3 days. However, it is strongly advised that you modify your Password as soon as possible, from your Settings interface, within your Control Panel.
Tags: Address Username, Area 1, Control, Control Panel Login, Correct Password, Drop Down Menu, E Mail Address, Email Account, Email Password, Error Message, Existing Users, Interface, Login Area, Login Button, Mail Control, Password Access, Reseller, Sent Mail, Technical Support Team, Website Logging
You can choose to backup your existing Certificate Signing Request (CSR), Certificate and Private Keys from your Control Panel; in fact, it is very important that you do so.
Follow the process mentioned below to take a backup of your CSR, Certificate and Keys:
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> SSL Manager.
5. Here, click on the Download icon.
6. Your CSR, Public Keys and your Certificate will be displayed here. Simply copy and paste these keys and save them locally for your perusal.
Tags: 3 Web, Control, Control Panel, Copy And Paste, Copy Paste, Details View, Domain Name, Manage Web Hosting Service, Management Interface, Perusal, Pop Up, Private, Private Keys, Public Keys, SSL, SSL Manager, View 3, Web Hosting Service, Web Service, Website Management
There are instances where a domain name is successfully transferred to Gossimer, but the domain name still continues to bear the status Inactive in the Control Panel. This happens because -
When a domain name transfer completes, the Registry makes the necessary modifications to the domain name, and adds 1 year to its Registration period. Now, the registry notifies us about successful transfers by means of a daily report, on receipt of which the system sets all successfully transferred domain names active in the database.
If for some reason, there is a delay in delivery of the report, the domain name cannot automatically be set active in the system. As such, it continues to remain inactive. This problem would normally be rectified within 24-48 hours. However, if the problem still persists more than 48 hours later, please inform our support team about this, at support@gossimer.com
Tags: Control, Control Panel, Domain Name, Domain Names, Domain Registry, Domain Transfer, Instances, Name Domain, Name Registry, Necessary Modifications, Reason, Receipt, Registration Period, Transfer Domain
You can export a list of all or some of your Customers, as Comma Separated Values (CSV) for your use, by following the below mentioned process:
- Login to your Reseller Admin Control Panel from http://manage.gossimer.com/reseller
- Click on Customers -> Export
- You can streamline your list based on either or all, of these criteria
Country – To get a list of Customers from a particular Country, select it from this drop down, otherwise leave this field as Select a Country to search for Customers from all countries.
Customer Status – Select Active or Suspended to narrow your criteria or leave as Any to select all.
Creation Date Between – By default, this field displays a date range beginning from the last week. You may select the beginning date as per your desire by toggling the appropriate drop downs.
Total Receipts Between – By specifying the Total Receipts figure in these text boxes, you can target a specific set of your Customers.
Upon clicking on the Submit button, Gossimer, LLC would be
emailing you a list of all your Customers that satisfy the criteria you mentioned above, at your
Reseller Username (email address). You can also mark a copy of the exported CSV file to one or more custom email address by specifying the same under Mark a copy of the Export to (Email Addresses) field. Multiple email addresses should be separated by a comma (,).
IMPORTANT
The system will accept only one Export request at a time and you will not be allowed to submit another request, until you have been emailed the results of your previous action.
Tags: Admin Control Panel, Comma Separated Values, Control, Countries, Csv File, Customer Status, Desire, Displays, Email Address, Email Addresses, Process Control, Receipts, Reseller Username, Target, Text Boxes
Before proceeding with the Transfer of your .UK Domain Name, you are advised to first confirm if your Domain Name can be Transferred. Click here to read more >>
IMPORTANT
- Inter-Registrar Transfer of a .UK Domain Name does not include one year Renewal.
- Transfer of a .UK Domain Name from another Registrar to Gossimer is a non-billable action.
The process of Transferring a .UK Domain Name from another Registrar is slightly different compared to the process for Domain Names under other extensions. In case of a .UK Domain Name, the inbound Transfer needs to be initiated at the Current Registrar’s end.
Once you have determined whether your .UK Domain Name can be Transferred, you need to follow the process mentioned below:
- Initiate the Transfer at the Current Registrar with whom you are managing your .UK Domain Name.
You need to provide a Tag in order to initiate the Transfer. Contact our Technical Support Team at support@gossimer.com to know the Tag.
- A notification will be sent to the Registrant Email Address once Gossimer receives a notification about the Transfer from the .UK Registry.
- This email will contain a Security Key associated with the Domain Name that you have Transferred.
- Login to your Control Panel – Customers – http://manage.gossimer.biz/customer
Resellers – http://manage.gossimer.biz/reseller
- In the Control Panel, Customers – go to Domains -> Domain Registration -> Transfer
Resellers – go to Products -> Domain Registration -> Transfer<#end reseller#>
Now, enter your .UK Domain Name. You also need to provide the Security Key, which was sent to the Registrant Email Address.
IMPORTANT
Here, you will be initiating the final step related to the Transfer of your .UK Domain Name to Gossimer and not a fresh Transfer.
On the next page, you need to provide the Customer Username (Email Address) under whom the Domain Name needs to be placed.
- Submit the details.
You will receive a notification via email from Gossimer, once the Domain Name has been activated under your Control Panel.
Tags: Api, Api Reference, Control, Control Panel, Current, Current Registrar, Custom Url, Domain Registrar, Domain Transfer, Email, Gossimer, Inter, Inter-Registrar, Notifications, Registrant, Registrar, Registrar Transfer, Security Key, Storefront, Technical Support Team, Transfer Request, Uk Domain Name, Uk Domain Names, Uk Email
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Gossimer, LLC allows you to have Branded Control Panel URLs. You may either use Partially Branded or Fully Branded URLs to develop your Reseller business with us. Fully Branded URLs allow you to have complete anonymity from Gossimer, LLC.
IMPORTANT
The Fully Branded Control Panel URLs can not be the same as that of your SuperSite or PartnerSite.
You must create different Branded URLs for these interfaces, in order to have the SuperSite, PartnerSite as well as the Control Panels functional at all times.
Partially Branded Control Panel URLs
Upon signing up as a Reseller of Gossimer, LLC, our system automatically generates Partially Branded URLs for Customer and Sub-Reseller Control Panels under you. Your Partially Branded URL would be of the form – http://prefix.myorderbox.com. The prefix can be modified to your liking as long as it is not being used by another Reseller in our system. Ideally, this prefix should be your Company Name or your Brand Name.
Once you have decided on your prefix, you would have to submit the same within your Reseller Control Panel, by following the below mentioned steps:
- Login to your Reseller Control Panel from http://manage.gossimer.com/reseller.
- Click on Settings -> Control Panel -> URL.
- Click on Set your Partially Branded URL Prefix.
- Under the Partially Branded URL Settings section, enter your chosen Prefix. On clicking the Update button, the prefix would be assigned to you. In case this prefix is not available, you would have to select another prefix.
IMPORTANT
- If upon changing your prefix, you wish to revert to the earlier one, you may do so by following the process outlined above. However, this modification is possible only within 30 days of making the change.
- Even after your Partially Branded prefix is changed, the old prefix cannot be used by anyone else except you for a period of 30 days. After 30 days, however, the prefix would become available for anyone to utilize.
Fully Branded Control Panel URLs
Besides Partially Branded URLs, you can point your own domain name to our servers and use those as your Fully Branded Control Panel URLs. Gossimer, LLC allows you to have as many Fully Branded URLs as you wish. However, you would have to create an Address Record for each URL you select. Also, please be aware that your selected Fully Branded URL cannot be of the form http://mybrandname.com/index.html.
Thus, if you have the Partially Branded URL in the form http://mybrandname.myorderbox.com and you want the Fully Branded URL as http://www.mybrandname.com, then you would have to create an Address Record for www.mybrandname.com pointing to 67.15.47.4.
Besides creating individual Address Records for each Fully Branded URL, you would have to submit the same within your Reseller Control Panel as well. Follow the steps mentioned below to accomplish this:
- Login to your Reseller Control Panel from http://manage.gossimer.com/reseller.
- Click on Settings ->
Control Panel -> URL.
- Click on Control Panel URL.
- Here, mention your primary Fully Branded Control Panel URL besides the Fully Branded Control Panel URL field. This URL would automatically be used by our system within emails sent to your Customers and Sub-Resellers.You may also submit Additional URLs in the text box underneath.
- Click on Update to save the settings.
IMPORTANT
- Upon submission of your Fully Branded Control Panel URL, you will notice that under the Control Panel URL section, your Fully Branded Control Panel URLs for your Customers and Sub-Resellers are automatically generated and displayed.
- Even though you have created your Fully Branded Control Panel URLs, your
Partially Branded URLs would continue to function. You may always rely on these, in case your Fully Branded Control Panel URLs
develop any issue.
- Without creating appropriate Address Records for your Fully Branded Control Panel URLs, your Branded URLs will not function, even though you may have submitted them within your Reseller Control Panel.
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Tags: Anonymity, Brand Name, Control, Control Panels, Customize, Gossimer, Gossimer LLC, Liking, Llc, Reseller Business, Reseller Control Panel, Supersite, Url, www.mybrandname.com
From time to time Gossimer may post important announcements within your Control Panel. This announcement would appear to you:
- immediately upon login into your Control Panel as a full page. After you have read the Announcement, you can click on the Proceed button to continue working with your Control Panel.
- only once as a full page announcement. After you have seen the Announcement once, it would start appearing in the Announcement box, from where you can click on either its Title or Teaser line to view the complete announcement.
- as an Archived Announcement from Help -> Announcements, after the Announcement has expired.
Tags: Control, Control Panel, Gossimer, Important Announcements, Page Announcement
You can move a Live Chat Order (except the one purchased for a .EU Domain Name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to find instructions to accomplish this >>
2. Click the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details:
- the Username Email Address** of the Customer account where you wish to move the Order.
- the Customer Id of this account. The Customer Id is a unique number associated with a Customer’s Profile. If you do not know the Customer Id of the new account, you can find it in Settings -> Primary Profile section in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the Domain Name associated with the Live Chat Order is moved to the new Customer Control Panel. This will keep the Whois Details of your Domain Name as is, even after moving the Domain Name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are transferring this Live Chat Order, is the one you really intend to and click the Confirm button.
Note:
-
* If you purchased the Live Chat Order for a .EU Domain Name, you need to first complete moving your .EU Domain Name. Once the action of moving your .EU Domain Name is complete, you can move the Live Chat Order to the new Customer by following the process explained above. Click here to know how to Move a .EU Domain Name to another Customer >>
-
** If you are moving the Live Chat Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking the Customer Sign-up link on the new Reseller’s site and filling up the form. You can then use the Customer Id, which appears on the success page, along with the Username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may encounter an error while attempting to Move the Live Chat Order, if
A. One or more Services for this Order are currently being processed,
OR
B. There is a Pending Invoice for any other Service associated with this Order,
OR
C. There are one or more related Services under another Customer of this [new] Reseller. For example, you have purchased Live Chat Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Live Chat Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Live Chat Order is not possible and you will have to either
- wait for the processing to complete, or
- Cancel any Pending process.
OR
D. You are trying to Move a .EU Domain Name. Click here to know how to Move a .EU Domain Name to another Customer >>
2. If you move the Live Chat Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Chat Service, Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Eu Domain Name, European Union, Live Chat, Live Chat Order, Live Chat Service, Managed DNS Service, Move Services, Moving, Profile Section, Related Services, Services Button
You can move a Web Hosting Order (except the one purchased for a .EU domain name*) with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Web Hosting Order and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details
-
the Customer Username (Email Address)** of the Customer account where you wish to move the domain name
-
the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Web Hosting Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are moving this Web Hosting Order, is the one you really intend to and click on the Confirm button.
Note:
-
* If you purchased the Web Hosting Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Web Hosting Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
-
** If you are moving the Web Hosting Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may encounter an error while attempting to Move the Web Hosting Order, if
A. One or more Services for this domain name are currently being processed,
OR
B. There is a Pending Invoice for any Service associated with this domain name,
OR
C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Web Hosting Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Web Hosting Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Web Hosting Order is not possible and you will have to either
OR
D. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
2. If you move the Web Hosting Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Customer Username, Eu Domain Name, European Union, Managed DNS Service, Move Services, Moving, Related Services, Search Web, Services Button, Web Control, Web Hosting, Web Hosting Order
In order to ensure that the content of the mails being sent to a list are not offensive to members, it is a good idea to employ moderators for the mailing list who monitor the content of mails. Click here to know how to specify a moderator for a mailing list >>
In addition to this you also need to specify your Message Moderation Preferences, which would govern all access to your Mailing list. You can specify:
- Who can post messages to this list?
- Only allow moderators to send messages (all messages by others* could either be rejected, or sent to the moderators)
- Only allow members of the list to send messages (all messages by non-members could either be rejected, or sent to the moderators)
- Allow everyone (all messages could first be sent to the moderators)
- Who should receive any replies sent to a message on the Mailing list?
IMPORTANT
* Messages sent by the moderator(s) will also be sent for moderation. This feature has been built in Gossimer’s Mail Servers, so as to prevent spamming by spoofing the moderator’s email address.
Message Moderation Preferences can be specified at the time of creation of the Mailing list itself. If you wish to modify these at a later time, follow the process below:
1. In the Email management interface, go to Mailing Lists -> List.
2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
3. In the details view that follows, click on Modify.
4. On this page, you can set your Message Moderation Preferences.
5. Once you have decided on your preferences, click on Submit.
Tags: Access List, Address Message, Bears, Control, Creation, Details View, Email Address, Email Management, Mail Servers, Management Interface, Members List, Moderation, Monitor And Control, Send Messages
From time to time Gossimer may post important announcements within your Control Panel. This announcement would appear to you:
- immediately upon login into your Control Panel as a full page. After you have read the Announcement, you can click on the Proceed button to continue working with your Control Panel.
- only once as a full page announcement. After you have seen the Announcement once, it would start appearing in the Announcement box, from where you can click on either its Title or Teaser line to view the complete announcement.
- as an Archived Announcement from Help -> Announcements, after the Announcement has expired.
Tags: Control, Control Panel, Gossimer, Important Announcements, Page Announcement
You can move a Managed DNS Order (except the one purchased for a .EU domain name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Managed DNS Order and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details
-
the Customer Username (Email Address)** of the Customer account where you wish to move the domain name
-
the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Managed DNS Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are moving this Managed DNS Order, is the one you really intend to and click on the Confirm button.
Note:
-
* If you purchased the Managed DNS Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Managed DNS Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
-
** If you are moving the Managed DNS Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may encounter an error while attempting to Move the Managed DNS Order, if
A. One or more Services for this domain name are currently being processed,
OR
B. There is a Pending Invoice for any Service associated with this domain name,
OR
C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Managed DNS Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Domain Forwarding Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Managed DNS Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Managed DNS Order is not possible and you will have to either
OR
E. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
2. If you move the Managed DNS Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Customer Username, Domain Forwarding Service, Eu Domain Name, European Union, Managed DNS Order, Move Services, Moving, Related Services, Services Button
You can move a Digital Certificate (except the one purchased for a .EU domain name*) with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Digital Certificate and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details
-
the Customer Username (Email Address)** of the Customer account where you wish to move the domain name
-
the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Digital Certificate is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are moving this Digital Certificate, is the one you really intend to and click on the Confirm button.
Note:
-
* If you have purchased the Digital Certificate for a .EU domain name, you need to first move your .EU domain name. Once your .EU domain name has moved, you can move the Digital Certificate to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
-
** If you are moving the Digital Certificate to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
You may encounter an error while attempting to Move the Digital Certificate, if
A. One or more Services for this domain name are currently being processed,
OR
B. There is a Pending Invoice for any Service associated with this domain name,
OR
C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Digital Certificate for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Digital Certificate to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Digital Certificate is not possible and you will have to either
OR
E. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Contacts, Control, Customer Account, Customer Control Panel, Customer Id, Customer Profile, Customer Username, Digital Certificate, Digital Control, Digital Domain, Email Address, Eu Domain Name, European Union, Managed DNS Service, Move Domain, Move Services, Moving, Related Services, Reseller, Services Button, Whois Domain