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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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11 Mar 10 Exporting a List of your Customers as a CSV Report

You can export a list of all or some of your Customers, as Comma Separated Values (CSV) for your use, by following the below mentioned process:
  1. Login to your Reseller Admin Control Panel from http://manage.gossimer.com/reseller
  2. Click on Customers -> Export
  3. You can streamline your list based on either or all, of these criteria
Country – To get a list of Customers from a particular Country, select it from this drop down, otherwise leave this field as Select a Country to search for Customers from all countries.
 
Customer Status – Select Active or Suspended to narrow your criteria or leave as Any to select all.
 
Creation Date Between – By default, this field displays a date range beginning from the last week. You may select the beginning date as per your desire by toggling the appropriate drop downs.
 
Total Receipts Between – By specifying the Total Receipts figure in these text boxes, you can target a specific set of your Customers.
Upon clicking on the Submit button, Gossimer, LLC would be emailing you a list of all your Customers that satisfy the criteria you mentioned above, at your Reseller Username (email address). You can also mark a copy of the exported CSV file to one or more custom email address by specifying the same under Mark a copy of the Export to (Email Addresses) field. Multiple email addresses should be separated by a comma (,).
 
IMPORTANT
 
The system will accept only one Export request at a time and you will not be allowed to submit another request, until you have been emailed the results of your previous action.
 

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11 Mar 10 Transferring your .UK Domain Name

Before proceeding with the Transfer of your .UK Domain Name, you are advised to first confirm if your Domain Name can be Transferred. Click here to read more >>

IMPORTANT

  1. Inter-Registrar Transfer of a .UK Domain Name does not include one year Renewal.
     
  2. Transfer of a .UK Domain Name from another Registrar to Gossimer is a non-billable action.

The process of Transferring a .UK Domain Name from another Registrar is slightly different compared to the process for Domain Names under other extensions. In case of a .UK Domain Name, the inbound Transfer needs to be initiated at the Current Registrar’s end.

Once you have determined whether your .UK Domain Name can be Transferred, you need to follow the process mentioned below:

  1. Initiate the Transfer at the Current Registrar with whom you are managing your .UK Domain Name. 

    You need to provide a Tag in order to initiate the Transfer. Contact our Technical Support Team at support@gossimer.com to know the Tag.
     

  2. A notification will be sent to the Registrant Email Address once Gossimer receives a notification about the Transfer from the .UK Registry.
     
  3. This email will contain a Security Key associated with the Domain Name that you have Transferred.
     

    IMPORTANT
     

     

  4. Login to your Control Panel – Customers – http://manage.gossimer.biz/customer
    Resellers – http://manage.gossimer.biz/reseller
     
  5. In the Control Panel, Customers – go to Domains -> Domain Registration -> Transfer
    Resellers – go to Products -> Domain Registration -> Transfer<#end reseller#>

    Now, enter your .UK Domain Name. You also need to provide the Security Key, which was sent to the Registrant Email Address.
     

    IMPORTANT

    Here, you will be initiating the final step related to the Transfer of your .UK Domain Name to Gossimer and not a fresh Transfer.

     

    On the next page, you need to provide the Customer Username (Email Address) under whom the Domain Name needs to be placed.
     

  6. Submit the details.

You will receive a notification via email from Gossimer, once the Domain Name has been activated under your Control Panel.

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10 Mar 10 How can I customize the URL for my Control Panels?

Gossimer, LLC allows you to have Branded Control Panel URLs. You may either use Partially Branded or Fully Branded URLs to develop your Reseller business with us. Fully Branded URLs allow you to have complete anonymity from Gossimer, LLC.

IMPORTANT      

The Fully Branded Control Panel URLs can not be the same as that of your SuperSite or PartnerSite.
You must create different Branded URLs for these interfaces, in order to have the SuperSite, PartnerSite as well as the Control Panels functional at all times.

 

Partially Branded Control Panel URLs

Upon signing up as a Reseller of Gossimer, LLC, our system automatically generates Partially Branded URLs for Customer and Sub-Reseller Control Panels under you. Your Partially Branded URL would be of the form – http://prefix.myorderbox.com. The prefix can be modified to your liking as long as it is not being used by another Reseller in our system. Ideally, this prefix should be your Company Name or your Brand Name.

Once you have decided on your prefix, you would have to submit the same within your Reseller Control Panel, by following the below mentioned steps:

          

  1. Login to your Reseller Control Panel from http://manage.gossimer.com/reseller
  2. Click on Settings -> Control Panel -> URL
  3. Click on Set your Partially Branded URL Prefix. 
  4. Under the Partially Branded URL Settings section, enter your chosen Prefix. On clicking the Update button, the prefix would be assigned to you. In case this prefix is not available, you would have to select another prefix.
  5.  

IMPORTANT      

  • If upon changing your prefix, you wish to revert to the earlier one, you may do so by following the process outlined above. However, this modification is possible only within 30 days of making the change.     

  • Even after your Partially Branded prefix is changed, the old prefix cannot be used by anyone else except you for a period of 30 days. After 30 days, however, the prefix would become available for anyone to utilize.

 

Fully Branded Control Panel URLs

Besides Partially Branded URLs, you can point your own domain name to our servers and use those as your Fully Branded Control Panel URLs. Gossimer, LLC allows you to have as many Fully Branded URLs as you wish. However, you would have to create an Address Record for each URL you select. Also, please be aware that your selected Fully Branded URL cannot be of the form http://mybrandname.com/index.html.

Thus, if you have the Partially Branded URL in the form http://mybrandname.myorderbox.com and you want the Fully Branded URL as http://www.mybrandname.com, then you would have to create an Address Record for www.mybrandname.com pointing to 67.15.47.4.

Besides creating individual Address Records for each Fully Branded URL, you would have to submit the same within your Reseller Control Panel as well. Follow the steps mentioned below to accomplish this:

      

  1. Login to your Reseller Control Panel from http://manage.gossimer.com/reseller
  2. Click on Settings ->
    Control Panel -> URL
    .   
  3. Click on Control Panel URL
  4. Here, mention your primary Fully Branded Control Panel URL besides the Fully Branded Control Panel URL field. This URL would automatically be used by our system within emails sent to your Customers and Sub-Resellers.You may also submit Additional URLs in the text box underneath. 
  5. Click on Update to save the settings.
  6.  

     

IMPORTANT      

  • Upon submission of your Fully Branded Control Panel URL, you will notice that under the Control Panel URL section, your Fully Branded Control Panel URLs for your Customers and Sub-Resellers are automatically generated and displayed.     

  • Even though you have created your Fully Branded Control Panel URLs, your
    Partially Branded URLs would continue to function. You may always rely on these, in case your Fully Branded Control Panel URLs
    develop any issue.     

     

  • Without creating appropriate Address Records for your Fully Branded Control Panel URLs, your Branded URLs will not function, even though you may have submitted them within your Reseller Control Panel.

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10 Mar 10 Viewing all important Announcements posted in your Control Panel

From time to time Gossimer may post important announcements within your Control Panel. This announcement would appear to you:

  • immediately upon login into your Control Panel as a full page. After you have read the Announcement, you can click on the Proceed button to continue working with your Control Panel.
     
  • only once as a full page announcement. After you have seen the Announcement once, it would start appearing in the Announcement box, from where you can click on either its Title or Teaser line to view the complete announcement.
     
  • as an Archived Announcement from Help -> Announcements, after the Announcement has expired.

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04 Mar 10 How do I Monitor and Control the Content of my Mailing List?

In order to ensure that the content of the mails being sent to a list are not offensive to members, it is a good idea to employ moderators for the mailing list who monitor the content of mails. Click here to know how to specify a moderator for a mailing list >>

In addition to this you also need to specify your Message Moderation Preferences, which would govern all access to your Mailing list. You can specify:

  • Who can post messages to this list?
    • Only allow moderators to send messages (all messages by others* could either be rejected, or sent to the moderators)
    • Only allow members of the list to send messages (all messages by non-members could either be rejected, or sent to the moderators)
    • Allow everyone (all messages could first be sent to the moderators)
  • Who should receive any replies sent to a message on the Mailing list?
    • The original sender
    • The entire list
    • A specific Email address
       
    IMPORTANT  

    * Messages sent by the moderator(s) will also be sent for moderation. This feature has been built in Gossimer’s Mail Servers, so as to prevent spamming by spoofing the moderator’s email address.

Message Moderation Preferences can be specified at the time of creation of the Mailing list itself. If you wish to modify these at a later time, follow the process below:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.

3. In the details view that follows, click on Modify.

4. On this page, you can set your Message Moderation Preferences.

5. Once you have decided on your preferences, click on Submit.

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04 Mar 10 Viewing all important Announcements posted in your Control Panel

 

From time to time Gossimer may post important announcements within your Control Panel. This announcement would appear to you:

  • immediately upon login into your Control Panel as a full page. After you have read the Announcement, you can click on the Proceed button to continue working with your Control Panel.
     
  • only once as a full page announcement. After you have seen the Announcement once, it would start appearing in the Announcement box, from where you can click on either its Title or Teaser line to view the complete announcement.
     
  • as an Archived Announcement from Help -> Announcements, after the Announcement has expired.

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02 Mar 10 Integrate your Website and Shopping Cart with your and your Customer’s Control Panel

When you and/or your Customers login to their Control Panel, there are several options available to purchase various products and services that you sell. These are in the form of buttons or links either in the Menu or the pages themselves. These links and buttons need to redirect to the Shopping Cart of your website.

You can specify the URL to which you and/or your Customers should be redirected when such links are clicked to buy various Products and Services. This URL should be the URL of the shopping cart you are using.

How to integrate your and your Customer’s Control Panel with your Shopping Cart?

1. Login into your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

2. Click on Settings -> Control Panel – Shopping Cart Integration

3. You will be presented with three options for setting up the re-direction URL:
 

I. SuperSite

If you select this option, all purchase related links from within your and your Customers Control Panel will be re-directed to your SuperSite. Click on the links below to understand what the SuperSite is and its full potential:

Click here to see a Flash Demo introducing the SuperSite >>
Click here to see a Flash Demo on Customizing the SuperSite >>
Click here to read the SuperSite Guide >>

Click here to read how to set the Supersite >>
 

II. Custom URL

  • If you are NOT using the SuperSite, and have instead integrated with our platform using our API, you should choose this option.
     
  • If you select this option, you will need to specify a Custom URL (which should ideally be a URL hosted on your website), to which we will redirect you as well as all your Customers when ANY purchase link is clicked within the respective Control Panel.
     
  • Alongwith the redirection we will also pass a querystring containing parameters that you can use on your website to show appropriate products and services. Details of the format of the query string can be  provided below

Query String Format

There are two types of redirections that your Custom URL may receive.

First: Your Customers may click on a link for purchasing some Product from within their Control Panel. The querystring in this case will be – <YOUR_SPECIFIED_CUSTOM_URL>?p=<PRODUCT>&tid=<AUTHENTICATION_KEY>&r=customer

Second: Your company users, or you may click on a link for purchasing some Product from within your Control Panel. The querystring in this case will be – <YOUR_SPECIFIED_CUSTOM_URL>?p=<PRODUCT>&tid=<AUTHENTICATION_KEY>

The variables passed as query strings are explained are explained as under -

p=<PRODUCT>

This is the product which you or your Customer wants to buy. Following are the possible values of this variable:

Product (p) Product Name
domain Domain Name Registration
bulk Bulk Domain Name Registration Registration

 

Product (p) Product Name
domainfwd Domain Forwarding
mailfwd Mail Forward
dns Managed DNS

 

Product (p) Product Name
hosting Web Hosting
email Email Hosting

 

Product (p) Product Name
sitebuilder Website Builder

 

Product (p) Product Name
engage Live Chat

 

tid=<AuthenticationKey>

This is a randomly generated authentication key which you MUST validate to ensure that the redirection is being made by a authenticated Customer or User. This Authentication Key is valid only for a short period of time.

On the Custom URL you specified above, you must write a script to make an API call to our system to the authenticateLoginID (<authentication key>)method of the Customer class or Reseller Class in the CoreKit, depending upon whether the “r” variable is passed as a query string. You need to pass the Authentication key as parameter to the authenticateLoginID method.

The method authenticateLoginID(<authentication key>) returns the details of the user who initiated the purchase order process from within the Control Panel, if the <authentication key> matches and has not timed out. Otherwise, an authentication failure exception will be thrown.

r=customer

This is the role of the user. This variable will be passed only in the case your Customer is initiating the product purchase process from within his Control Panel.
 

III. Storefront

This Storefront is being deprecated and it is advisable that you begin migrating to one of the options mentioned above. If however, you select this option, then you and/or your Customers will be re-directed to the product purchase links on your Storefront from their Control Panel.

Click here to know how to setup your Storefront >>

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25 Feb 10 Exporting a List of your Sub-Resellers as a CSV Report

You can export a list of all or some of your Sub-Resellers, as Comma Separated Values (CSV) for your use, by following the below mentioned process:1. Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

2. Click on Sub-Resellers -> Export

3. You can streamline your list based on either or all, of these criteria

  • Sub-Reseller City – Specify a City name to narrow down your list results. Leaving this field blank will result in listing Sub-Resellers from all cities.
     
  • Sub-Reseller Country – To get a list of Sub-Resellers from a particular Country, select it from this drop down, otherwise choose Select a Country to search for Sub-Resellers from all countries.
     
  • Sub-Reseller Status – Select Active or Suspended to narrow your criteria or leave as Any to select all.
     
  • Creation Date Between – By default, this field displays a date range beginning from the last week. You may select the beginning date as per your desire by toggling the appropriate drop downs.
     
  • Total Receipts Between – By specifying the Total Receipts figure in these text boxes, you can target a specific set of your Sub-Resellers.
     
  • Products – You can list Sub-Resellers who have signed up for or have not signed up for a particular Product, by selecting it from the drop down. By not selecting any Product, you would end up with a list of Sub-Resellers who have signed up for all Products.

Upon clicking on the Submit button, Gossimer would be emailing you a list of all your Sub-Resellers that satisfy the criteria you mentioned, at your Reseller Username (email address). You may also mark a copy of the exported CSV file to one or more custom email address by specifying the same under the Mark a copy of the Export to (Email Addresses) field. Multiple email addresses should be separated by a comma (,).
 

IMPORTANTThe system will accept only one Export request at a time and you will not be allowed to submit another request, untill you have been emailed the results of your previous action.

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25 Feb 10 Renewing / Upgrading / Deleting your Website Builder package

You can perform any modifications, such as Renewing, Upgrading or Deleting your Website Builder package from your Control Panel itself. Follow the steps outlined below to make the modifications you desire -

Login to your Control Panel, search for the Domain Name for which you have purchased the Website Builder package and proceed to the Order Details view page. Click here to know how >>

Renewing your Website Builder package

You can Renew your package at anytime, for a duration ranging from 6 months to 5 years.

  1. In the Order Details view, click Renew Service.
  2. On this page, select the duration for which you wish to Renew this package, and click Confirm Renew.
  3. Then proceed to make the payment and the Renewal would be effected immediately.

Upgrading your package

At any point in time, you can Upgrade to any of the other Website Builder packages offered by Gossimer, to suit your requirements.

  1. In the Order Details view, click Upgrade/Downgrade.
  2. In the Select New Pack section, select the package to which you wish to Upgrade. Simultaneously, you may choose to extend the duration of your package by selecting a duration from the Renew Service drop-down.
  3. When you select the new specifications for your package, you would see the cost of the modification. This is calculated as

    extending duration of the current plan

([n x Monthly cost of the new package] + Pro-rated cost for the current month) – Credits remaining from the existing package where, n = duration of the new package in months upgrading to a higher plan and extending duration of the higher plan

([n x Monthly cost of the new package] + Pro-rated cost for the current month + One time setup cost) – Credits remaining from the existing package

where, n = duration of the new package in months

  • Then proceed to pay for the Invoice. The modification would be effected immediately.
  • Deleting your package

    If for some reason, you do not wish to continue with the Website Builder Service provided by Gossimer, then you can Delete this package. Note that, Deletion of this package within 30 days of purchase, entitles you to a full refund of your Cost Price. However, you would not get a refund if you Deleted the package after this period.

    1. In the Order Details view, click the Delete Service button.
    2. Here, you would see details of the refund applicable on Deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this package.
      IMPORTANT

      If you re-order Website Builder Service for the same domain name or any of its domain aliases, the 30 day refund guarantee will not be applicable to any such new Order.

    3. On confirming, Deletion would be effective immediately.

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    24 Feb 10 Renew / Delete a Mail Forwarding Service Order

    You can Renew/Delete your Mail Forwarding Service Order from the Control Panel, by following the steps mentioned below -

    1. Login to your Control Panel and search for the Domain name for which you have purchased this service.

    2. In the Order List View that appears, click on that particular Domain Name.

    To Renew a Mail Forwarding Service Order:

    • Click on Renew Service which would take you to the Renewal Service Page.

    • On this page from the Dropdown Box select the numbers of years for which you wish to Renew this Service.

    • Then proceed to Pay for this Service and the Renewal would be affected immediately.

    To Delete a Mail Forwarding Service Order:

    • Click on Delete Service which would take you to the Delete Service Page.

    • Here, you would see details of the refund applicable on deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this service. On confirming the Deletion of this service, changes would be effective immediately.

    IMPORTANT

    Deletion of this service within 30 days of purchase entitles you to a full refund of your cost price. However, you would not get a refund if you deleted the service after this period.

     

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    24 Feb 10 Renew / Delete a Managed DNS Service

    You can Renew / Delete your Managed DNS Service from the Control Panel. To do this, you need to search for the domain name for which you have purchased the Service, and access its Order details view. Click here to learn how >>

    Renewing your Managed DNS Service

    1. In the Order details view, click Renew Service which would take you to the Renew Service Page.

    2. From the dropdown box, select the number of years for which you wish to Renew this Service.

    3. Then proceed to pay for this Renewal and the Renewal would be affected immediately.

    Deleting the Service

    You need to follow the steps mentioned below to Delete a Managed DNS Service:

    1. In the Order details view, click Delete Service which would take you to the Delete Service Page.

    2. Here, you would see details of the refund applicable on deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to confirm the Deletion of this Service. On confirming, changes would be effective immediately.

    IMPORTANT

    Deletion of a Managed DNS Service within 30 days of purchase entitles you to a full refund of your cost price. However, you would not get a refund if you deleted the Service after this period.

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