Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
You can export a list of all or some of your Customers, as Comma Separated Values (CSV) for your use, by following the below mentioned process:
- Login to your Reseller Admin Control Panel from http://manage.gossimer.com/reseller
- Click on Customers -> Export
- You can streamline your list based on either or all, of these criteria
Country – To get a list of Customers from a particular Country, select it from this drop down, otherwise leave this field as Select a Country to search for Customers from all countries.
Customer Status – Select Active or Suspended to narrow your criteria or leave as Any to select all.
Creation Date Between – By default, this field displays a date range beginning from the last week. You may select the beginning date as per your desire by toggling the appropriate drop downs.
Total Receipts Between – By specifying the Total Receipts figure in these text boxes, you can target a specific set of your Customers.
Upon clicking on the Submit button, Gossimer, LLC would be
emailing you a list of all your Customers that satisfy the criteria you mentioned above, at your
Reseller Username (email address). You can also mark a copy of the exported CSV file to one or more custom email address by specifying the same under Mark a copy of the Export to (Email Addresses) field. Multiple email addresses should be separated by a comma (,).
IMPORTANT
The system will accept only one Export request at a time and you will not be allowed to submit another request, until you have been emailed the results of your previous action.
Tags: Admin Control Panel, Comma Separated Values, Control, Countries, Csv File, Customer Status, Desire, Displays, Email Address, Email Addresses, Process Control, Receipts, Reseller Username, Target, Text Boxes
Before proceeding with the Transfer of your .UK Domain Name, you are advised to first confirm if your Domain Name can be Transferred. Click here to read more >>
IMPORTANT
- Inter-Registrar Transfer of a .UK Domain Name does not include one year Renewal.
- Transfer of a .UK Domain Name from another Registrar to Gossimer is a non-billable action.
The process of Transferring a .UK Domain Name from another Registrar is slightly different compared to the process for Domain Names under other extensions. In case of a .UK Domain Name, the inbound Transfer needs to be initiated at the Current Registrar’s end.
Once you have determined whether your .UK Domain Name can be Transferred, you need to follow the process mentioned below:
- Initiate the Transfer at the Current Registrar with whom you are managing your .UK Domain Name.
You need to provide a Tag in order to initiate the Transfer. Contact our Technical Support Team at support@gossimer.com to know the Tag.
- A notification will be sent to the Registrant Email Address once Gossimer receives a notification about the Transfer from the .UK Registry.
- This email will contain a Security Key associated with the Domain Name that you have Transferred.
- Login to your Control Panel – Customers – http://manage.gossimer.biz/customer
Resellers – http://manage.gossimer.biz/reseller
- In the Control Panel, Customers – go to Domains -> Domain Registration -> Transfer
Resellers – go to Products -> Domain Registration -> Transfer<#end reseller#>
Now, enter your .UK Domain Name. You also need to provide the Security Key, which was sent to the Registrant Email Address.
IMPORTANT
Here, you will be initiating the final step related to the Transfer of your .UK Domain Name to Gossimer and not a fresh Transfer.
On the next page, you need to provide the Customer Username (Email Address) under whom the Domain Name needs to be placed.
- Submit the details.
You will receive a notification via email from Gossimer, once the Domain Name has been activated under your Control Panel.
Tags: Api, Api Reference, Control, Control Panel, Current, Current Registrar, Custom Url, Domain Registrar, Domain Transfer, Email, Gossimer, Inter, Inter-Registrar, Notifications, Registrant, Registrar, Registrar Transfer, Security Key, Storefront, Technical Support Team, Transfer Request, Uk Domain Name, Uk Domain Names, Uk Email
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Gossimer, LLC allows you to have Branded Control Panel URLs. You may either use Partially Branded or Fully Branded URLs to develop your Reseller business with us. Fully Branded URLs allow you to have complete anonymity from Gossimer, LLC.
IMPORTANT
The Fully Branded Control Panel URLs can not be the same as that of your SuperSite or PartnerSite.
You must create different Branded URLs for these interfaces, in order to have the SuperSite, PartnerSite as well as the Control Panels functional at all times.
Partially Branded Control Panel URLs
Upon signing up as a Reseller of Gossimer, LLC, our system automatically generates Partially Branded URLs for Customer and Sub-Reseller Control Panels under you. Your Partially Branded URL would be of the form – http://prefix.myorderbox.com. The prefix can be modified to your liking as long as it is not being used by another Reseller in our system. Ideally, this prefix should be your Company Name or your Brand Name.
Once you have decided on your prefix, you would have to submit the same within your Reseller Control Panel, by following the below mentioned steps:
- Login to your Reseller Control Panel from http://manage.gossimer.com/reseller.
- Click on Settings -> Control Panel -> URL.
- Click on Set your Partially Branded URL Prefix.
- Under the Partially Branded URL Settings section, enter your chosen Prefix. On clicking the Update button, the prefix would be assigned to you. In case this prefix is not available, you would have to select another prefix.
IMPORTANT
- If upon changing your prefix, you wish to revert to the earlier one, you may do so by following the process outlined above. However, this modification is possible only within 30 days of making the change.
- Even after your Partially Branded prefix is changed, the old prefix cannot be used by anyone else except you for a period of 30 days. After 30 days, however, the prefix would become available for anyone to utilize.
Fully Branded Control Panel URLs
Besides Partially Branded URLs, you can point your own domain name to our servers and use those as your Fully Branded Control Panel URLs. Gossimer, LLC allows you to have as many Fully Branded URLs as you wish. However, you would have to create an Address Record for each URL you select. Also, please be aware that your selected Fully Branded URL cannot be of the form http://mybrandname.com/index.html.
Thus, if you have the Partially Branded URL in the form http://mybrandname.myorderbox.com and you want the Fully Branded URL as http://www.mybrandname.com, then you would have to create an Address Record for www.mybrandname.com pointing to 67.15.47.4.
Besides creating individual Address Records for each Fully Branded URL, you would have to submit the same within your Reseller Control Panel as well. Follow the steps mentioned below to accomplish this:
- Login to your Reseller Control Panel from http://manage.gossimer.com/reseller.
- Click on Settings ->
Control Panel -> URL.
- Click on Control Panel URL.
- Here, mention your primary Fully Branded Control Panel URL besides the Fully Branded Control Panel URL field. This URL would automatically be used by our system within emails sent to your Customers and Sub-Resellers.You may also submit Additional URLs in the text box underneath.
- Click on Update to save the settings.
IMPORTANT
- Upon submission of your Fully Branded Control Panel URL, you will notice that under the Control Panel URL section, your Fully Branded Control Panel URLs for your Customers and Sub-Resellers are automatically generated and displayed.
- Even though you have created your Fully Branded Control Panel URLs, your
Partially Branded URLs would continue to function. You may always rely on these, in case your Fully Branded Control Panel URLs
develop any issue.
- Without creating appropriate Address Records for your Fully Branded Control Panel URLs, your Branded URLs will not function, even though you may have submitted them within your Reseller Control Panel.
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Tags: Anonymity, Brand Name, Control, Control Panels, Customize, Gossimer, Gossimer LLC, Liking, Llc, Reseller Business, Reseller Control Panel, Supersite, Url, www.mybrandname.com
From time to time Gossimer may post important announcements within your Control Panel. This announcement would appear to you:
- immediately upon login into your Control Panel as a full page. After you have read the Announcement, you can click on the Proceed button to continue working with your Control Panel.
- only once as a full page announcement. After you have seen the Announcement once, it would start appearing in the Announcement box, from where you can click on either its Title or Teaser line to view the complete announcement.
- as an Archived Announcement from Help -> Announcements, after the Announcement has expired.
Tags: Control, Control Panel, Gossimer, Important Announcements, Page Announcement
You can move a Live Chat Order (except the one purchased for a .EU Domain Name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to find instructions to accomplish this >>
2. Click the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details:
- the Username Email Address** of the Customer account where you wish to move the Order.
- the Customer Id of this account. The Customer Id is a unique number associated with a Customer’s Profile. If you do not know the Customer Id of the new account, you can find it in Settings -> Primary Profile section in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the Domain Name associated with the Live Chat Order is moved to the new Customer Control Panel. This will keep the Whois Details of your Domain Name as is, even after moving the Domain Name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are transferring this Live Chat Order, is the one you really intend to and click the Confirm button.
Note:
-
* If you purchased the Live Chat Order for a .EU Domain Name, you need to first complete moving your .EU Domain Name. Once the action of moving your .EU Domain Name is complete, you can move the Live Chat Order to the new Customer by following the process explained above. Click here to know how to Move a .EU Domain Name to another Customer >>
-
** If you are moving the Live Chat Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking the Customer Sign-up link on the new Reseller’s site and filling up the form. You can then use the Customer Id, which appears on the success page, along with the Username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may encounter an error while attempting to Move the Live Chat Order, if
A. One or more Services for this Order are currently being processed,
OR
B. There is a Pending Invoice for any other Service associated with this Order,
OR
C. There are one or more related Services under another Customer of this [new] Reseller. For example, you have purchased Live Chat Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Live Chat Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Live Chat Order is not possible and you will have to either
- wait for the processing to complete, or
- Cancel any Pending process.
OR
D. You are trying to Move a .EU Domain Name. Click here to know how to Move a .EU Domain Name to another Customer >>
2. If you move the Live Chat Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Chat Service, Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Eu Domain Name, European Union, Live Chat, Live Chat Order, Live Chat Service, Managed DNS Service, Move Services, Moving, Profile Section, Related Services, Services Button
You can move a Web Hosting Order (except the one purchased for a .EU domain name*) with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Web Hosting Order and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details
-
the Customer Username (Email Address)** of the Customer account where you wish to move the domain name
-
the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Web Hosting Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are moving this Web Hosting Order, is the one you really intend to and click on the Confirm button.
Note:
-
* If you purchased the Web Hosting Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Web Hosting Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
-
** If you are moving the Web Hosting Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may encounter an error while attempting to Move the Web Hosting Order, if
A. One or more Services for this domain name are currently being processed,
OR
B. There is a Pending Invoice for any Service associated with this domain name,
OR
C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Web Hosting Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Web Hosting Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Web Hosting Order is not possible and you will have to either
OR
D. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
2. If you move the Web Hosting Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Customer Username, Eu Domain Name, European Union, Managed DNS Service, Move Services, Moving, Related Services, Search Web, Services Button, Web Control, Web Hosting, Web Hosting Order
In order to ensure that the content of the mails being sent to a list are not offensive to members, it is a good idea to employ moderators for the mailing list who monitor the content of mails. Click here to know how to specify a moderator for a mailing list >>
In addition to this you also need to specify your Message Moderation Preferences, which would govern all access to your Mailing list. You can specify:
- Who can post messages to this list?
- Only allow moderators to send messages (all messages by others* could either be rejected, or sent to the moderators)
- Only allow members of the list to send messages (all messages by non-members could either be rejected, or sent to the moderators)
- Allow everyone (all messages could first be sent to the moderators)
- Who should receive any replies sent to a message on the Mailing list?
IMPORTANT
* Messages sent by the moderator(s) will also be sent for moderation. This feature has been built in Gossimer’s Mail Servers, so as to prevent spamming by spoofing the moderator’s email address.
Message Moderation Preferences can be specified at the time of creation of the Mailing list itself. If you wish to modify these at a later time, follow the process below:
1. In the Email management interface, go to Mailing Lists -> List.
2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
3. In the details view that follows, click on Modify.
4. On this page, you can set your Message Moderation Preferences.
5. Once you have decided on your preferences, click on Submit.
Tags: Access List, Address Message, Bears, Control, Creation, Details View, Email Address, Email Management, Mail Servers, Management Interface, Members List, Moderation, Monitor And Control, Send Messages
From time to time Gossimer may post important announcements within your Control Panel. This announcement would appear to you:
- immediately upon login into your Control Panel as a full page. After you have read the Announcement, you can click on the Proceed button to continue working with your Control Panel.
- only once as a full page announcement. After you have seen the Announcement once, it would start appearing in the Announcement box, from where you can click on either its Title or Teaser line to view the complete announcement.
- as an Archived Announcement from Help -> Announcements, after the Announcement has expired.
Tags: Control, Control Panel, Gossimer, Important Announcements, Page Announcement
You can move a Managed DNS Order (except the one purchased for a .EU domain name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Managed DNS Order and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details
-
the Customer Username (Email Address)** of the Customer account where you wish to move the domain name
-
the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Managed DNS Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are moving this Managed DNS Order, is the one you really intend to and click on the Confirm button.
Note:
-
* If you purchased the Managed DNS Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Managed DNS Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
-
** If you are moving the Managed DNS Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may encounter an error while attempting to Move the Managed DNS Order, if
A. One or more Services for this domain name are currently being processed,
OR
B. There is a Pending Invoice for any Service associated with this domain name,
OR
C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Managed DNS Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Domain Forwarding Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Managed DNS Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Managed DNS Order is not possible and you will have to either
OR
E. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
2. If you move the Managed DNS Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Customer Username, Domain Forwarding Service, Eu Domain Name, European Union, Managed DNS Order, Move Services, Moving, Related Services, Services Button
You can move a Digital Certificate (except the one purchased for a .EU domain name*) with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Digital Certificate and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details
-
the Customer Username (Email Address)** of the Customer account where you wish to move the domain name
-
the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Digital Certificate is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are moving this Digital Certificate, is the one you really intend to and click on the Confirm button.
Note:
-
* If you have purchased the Digital Certificate for a .EU domain name, you need to first move your .EU domain name. Once your .EU domain name has moved, you can move the Digital Certificate to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
-
** If you are moving the Digital Certificate to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
You may encounter an error while attempting to Move the Digital Certificate, if
A. One or more Services for this domain name are currently being processed,
OR
B. There is a Pending Invoice for any Service associated with this domain name,
OR
C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Digital Certificate for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Digital Certificate to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Digital Certificate is not possible and you will have to either
OR
E. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Contacts, Control, Customer Account, Customer Control Panel, Customer Id, Customer Profile, Customer Username, Digital Certificate, Digital Control, Digital Domain, Email Address, Eu Domain Name, European Union, Managed DNS Service, Move Domain, Move Services, Moving, Related Services, Reseller, Services Button, Whois Domain
You can Add Funds to your Account from the Control Panel. You need to follow the steps mentioned below -
1. Login to your Control Panel from http://manage.gossimer.biz/customer
2. In your Control Panel go to My Billing -> Add Funds.
3. There you would be presented with various methods available to Add Funds to your Account with Gossimer. You can choose one of the options and Add Funds to your Account.
Tags: Billing, Biz, Choose One, Control, Control Panel, Debit Account, Gossimer, Invoice, Options
When you and/or your Customers login to their Control Panel, there are several options available to purchase various products and services that you sell. These are in the form of buttons or links either in the Menu or the pages themselves. These links and buttons need to redirect to the Shopping Cart of your website.
You can specify the URL to which you and/or your Customers should be redirected when such links are clicked to buy various Products and Services. This URL should be the URL of the shopping cart you are using.
How to integrate your and your Customer’s Control Panel with your Shopping Cart?
1. Login into your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Click on Settings -> Control Panel – Shopping Cart Integration
3. You will be presented with three options for setting up the re-direction URL:
I. SuperSite
If you select this option, all purchase related links from within your and your Customers Control Panel will be re-directed to your SuperSite. Click on the links below to understand what the SuperSite is and its full potential:
Click here to see a Flash Demo introducing the SuperSite >>
Click here to see a Flash Demo on Customizing the SuperSite >>
Click here to read the SuperSite Guide >>
Click here to read how to set the Supersite >>
II. Custom URL
- If you are NOT using the SuperSite, and have instead integrated with our platform using our API, you should choose this option.
- If you select this option, you will need to specify a Custom URL (which should ideally be a URL hosted on your website), to which we will redirect you as well as all your Customers when ANY purchase link is clicked within the respective Control Panel.
- Alongwith the redirection we will also pass a querystring containing parameters that you can use on your website to show appropriate products and services. Details of the format of the query string can be provided below
Query String Format
There are two types of redirections that your Custom URL may receive.
First: Your Customers may click on a link for purchasing some Product from within their Control Panel. The querystring in this case will be – <YOUR_SPECIFIED_CUSTOM_URL>?p=<PRODUCT>&tid=<AUTHENTICATION_KEY>&r=customer
Second: Your company users, or you may click on a link for purchasing some Product from within your Control Panel. The querystring in this case will be – <YOUR_SPECIFIED_CUSTOM_URL>?p=<PRODUCT>&tid=<AUTHENTICATION_KEY>
The variables passed as query strings are explained are explained as under -
p=<PRODUCT>
This is the product which you or your Customer wants to buy. Following are the possible values of this variable:
| Product (p) |
Product Name |
| domainfwd |
Domain Forwarding |
| mailfwd |
Mail Forward |
| dns |
Managed DNS |
| Product (p) |
Product Name |
| engage |
Live Chat |
tid=<AuthenticationKey>
This is a randomly generated authentication key which you MUST validate to ensure that the redirection is being made by a authenticated Customer or User. This Authentication Key is valid only for a short period of time.
On the Custom URL you specified above, you must write a script to make an API call to our system to the authenticateLoginID (<authentication key>)method of the Customer class or Reseller Class in the CoreKit, depending upon whether the “r” variable is passed as a query string. You need to pass the Authentication key as parameter to the authenticateLoginID method.
The method authenticateLoginID(<authentication key>) returns the details of the user who initiated the purchase order process from within the Control Panel, if the <authentication key> matches and has not timed out. Otherwise, an authentication failure exception will be thrown.
r=customer
This is the role of the user. This variable will be passed only in the case your Customer is initiating the product purchase process from within his Control Panel.
III. Storefront
This Storefront is being deprecated and it is advisable that you begin migrating to one of the options mentioned above. If however, you select this option, then you and/or your Customers will be re-directed to the product purchase links on your Storefront from their Control Panel.
Click here to know how to setup your Storefront >>
Tags: Admin Control Panel, Api, appropriate products, Buttons, Control, Custom Url, DNS, Flash Demo, Integration, Options, Parameters, Query String, Querystring, Redirect, Redirection, Reseller, Shopping Cart, Web Hosting
Resellers and Customers of Gossimer would now be able to view all the Logins into your Control Panels. Resellers can also see all the Logins by their Company Users in their respective Control Panels. To access this facility, you have to follow the steps mentioned below –
1. Login to your Control Panel. For Customers – http://manage.gossimer.biz/customer
For Sub-Resellers –
Tags: Control, Control Panel, Control Panels, Gossimer, Login History, Logins, Resellers
When you place a request for a domain name to be transferred to Gossimer, the system retrieves the whois details for the domain name by connecting to port 43 on the current Registrar’s Whois server. Once these are obtained, the system sends the transfer authorization email (containing the FOA, or Form of Authorization) to the Administrative contact, as seen therein.
If the email was not received by the Admin contact, you can click on Resend Authorization Request in your Control Panel, whereupon the system sends the mail to the same email address, retrieved as mentioned above.
However, if you were to change the Administrative contact email address for your domain name after the authorization mail was sent, attempting to Resend Authorization request would still send the email to the old address.
As such, if you want the authorization mail to be sent to a different email address, the only possible method is to
1. Contact our Support Team at support@gossimer.com, and ask them to Cancel the transfer request
2. Modify the Admin contact email address at the Current registrar
3. Reinitiate the transfer request from your Control Panel.
Tags: Authorization Request, Cancel, Change Address, Change Email, Contact Team, Control, Control Panel, Current, Current Registrar, Domain Name, Email Address, Email Domain, Foa, Mail, Mail Email, Send Email, Transfer Request, Whois Server
You can move a Email Hosting Order (except the one purchased for a .EU domain name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Email Hosting Order and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details:
- the Username Email Address** of the Customer account where you wish to move the order.
- the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Email Hosting Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are transferring this Email Hosting Order, is the one you really intend to and click on the Confirm button.
Note:
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* If you purchased the Email Hosting Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Email Hosting Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
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** If you are moving the Email Hosting Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may encounter an error while attempting to Move the Email Hosting Order, if
A. One or more Services for this order are currently being processed,
OR
B. There is a Pending Invoice for any other service associated with this order,
OR
C. There are one or more related services under another Customer of this [new] Reseller. For example, you have purchased Email Hosting Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Email Hosting Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Email Hosting Order is not possible and you will have to either
- wait for the processing to complete, or
- Cancel any Pending process.
<#start domorder#>OR
D. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
<#end domorder#>
2. If you move the Email Hosting Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Emai, Email Address, Email Hosting, Email Hosting Order, Eu Domain Name, European Union, Managed DNS Service, Move Services, Moving, Related Services, Services Button
IMPORTANT
The StoreFront is now DEPRECATED and will be removed shortly. All Resellers are encouraged to stop using the Storefront and begin using the new powerful SuperSite and PartnerSite. This guide should ideally be used for branding your Control Panel URLs only. Click here to review the SuperSite and PartnerSite Guide >>
While Gossimer allows you to modify only the Header logo of your Sub-Reseller and Customer Control Panels, your Storefront is completely customizable. The following article explains the different components of the Storefront and Control Panels, and the process of customizing them.
Storefront and Control Panel Header logo
All the Control Panels and Storefront pages provided by Gossimer have a consistent look and feel. All the screens have a Header area, and the rest of the body. The Header that your Customers and Sub-Resellers see is entirely customizable to display YOUR Logo, and a background colour which suitably gels with the logo or you can put in any HTML content, which would be displayed in the Header area.
Customizing the Header logo
- Login into your Reseller Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Storefront & Control Panel -> Header. Here, you would have 2 options, either you can select the radio button to upload a Logo, set its height and select a suitable Background colour or you can select the radio button for putting some HTML content.
- Click on Make Changes to submit your changes. The changes would be immediately reflected.
Storefront Static Menu
Our system allows you to completely customize the Static Menu of your Storefront, thus enhancing your Branding experience. In the Static Menu, you can insert your own links, thus promoting your other Websites.
Customizing the Static Menu
- Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Storefront & Control Panel -> Storefront -> Static Bar Links from the buttons available.
- Here you would find the option to insert one or more links. You can enter the Title which will be displayed and the URL to which you want to send the user. You can specify up to 5 links here. Clicking on the Reset all Links to Default button allows you to revert all Static Menu modifications to the system default values.
Storefront Main Menu
At the top of your Storefront there is a JavaScript menu which you can customize. This Storefront menu consists of a Main Menu and Sub-Menu Items within it. Each Sub-Menu Item can be linked to a Web page. You can specify up to 10 Sub-Menu Items for each Main Menu Item, of which some are pre-filled by our system. Specifying your own Sub-Menu Items would be useful when you have your own products related to the Main Menu Item.
Customizing the Main Menu
- Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Storefront & Control Panel -> Storefront -> Menu.
- Click on the Modify button next to any Main Menu item to customize the corresponding Sub-Menu items.Clicking on the Reset all Links to Default button allows you to revert all Main Menu and Sub-Menu modifications to the system default values.
Storefront and Control Panel Footer
The Footer is the blue-colored bar which appears at the bottom of every page in the Store Front and Control Panel. The default Footer provided by our system, consists of a series of links for various Services along with a Copyright Notice. If you wish to change this, you would have to put in any HTML content and this will be displayed as the Footer.
Customizing the Footer
- Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Storefront & Control Panel -> Footer.
- On this page you would find 2 radio buttons. Select either the upper radio button (selected by default), if you wish to use the system default Footer or select the lower radio button for specifying your own HTML content. Upon selecting the lower radio button, you would need to specify your Footer’s HTML content in the box available there, before submitting the changes.
Storefront Home Page
You can choose whether you wish to display a Storefront Home page to your Customers / Sub-Resellers when they visit your Storefront Home Page URL or click on the Home Button of the Storefront. You have 3 choices -
Send user to the default Storefront Home page: This option is the default option. This will result in rendering of a Storefront Home Page as configured by you using the settings described below, when anyone visits the Storefront Home PAGE URL. This the option selected by default.
Redirect user to some other URL when he visits Storefront Home Page: If you select this option you will be allowed to specify a URL to which your Customers / Sub-Resellers will be redirected to when they visit the Storefront page URL. You also have the option to open this link in a New Window.
Display your own HTML content: If you choose to display your own content, then you can select this option and enter the content in HTML format. Here, you would have to insert HTML content without the HTML, Head and Body tags.
To choose from the 3 options above, you would have to follow the steps mentioned below:
- Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Storefront & Control Panel -> Storefront -> Home. There you would find 3 Radio Buttons with the above mentioned options.
Tags: Amp, Background Colour, Branding, Content Control, Control, Control Panels, Customer Control, Customize, Different Components, Header Area, Header Footer, Header Logo, HTML, Radio Button, Reseller Control Panel, Resellers, Screens, Static Menu, Storefront, Suitable Background, Supersite
| You can export a list of all or some of your Sub-Resellers, as Comma Separated Values (CSV) for your use, by following the below mentioned process:1. Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Click on Sub-Resellers -> Export
3. You can streamline your list based on either or all, of these criteria
- Sub-Reseller City – Specify a City name to narrow down your list results. Leaving this field blank will result in listing Sub-Resellers from all cities.
- Sub-Reseller Country – To get a list of Sub-Resellers from a particular Country, select it from this drop down, otherwise choose Select a Country to search for Sub-Resellers from all countries.
- Sub-Reseller Status – Select Active or Suspended to narrow your criteria or leave as Any to select all.
- Creation Date Between – By default, this field displays a date range beginning from the last week. You may select the beginning date as per your desire by toggling the appropriate drop downs.
- Total Receipts Between – By specifying the Total Receipts figure in these text boxes, you can target a specific set of your Sub-Resellers.
- Products – You can list Sub-Resellers who have signed up for or have not signed up for a particular Product, by selecting it from the drop down. By not selecting any Product, you would end up with a list of Sub-Resellers who have signed up for all Products.
Upon clicking on the Submit button, Gossimer would be emailing you a list of all your Sub-Resellers that satisfy the criteria you mentioned, at your Reseller Username (email address). You may also mark a copy of the exported CSV file to one or more custom email address by specifying the same under the Mark a copy of the Export to (Email Addresses) field. Multiple email addresses should be separated by a comma (,).
IMPORTANTThe system will accept only one Export request at a time and you will not be allowed to submit another request, untill you have been emailed the results of your previous action.
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Tags: Admin Control Panel, Comma Separated Values, Control, Countries, Csv File, Desire, Displays, Email Address, Email Addresses, Gossimer, Receipts, Reseller City, Reseller Status, Reseller Username, Resellers, Target, Text Boxes
You can perform any modifications, such as Renewing, Upgrading or Deleting your Website Builder package from your Control Panel itself. Follow the steps outlined below to make the modifications you desire -
Login to your Control Panel, search for the Domain Name for which you have purchased the Website Builder package and proceed to the Order Details view page. Click here to know how >>
Renewing your Website Builder package
You can Renew your package at anytime, for a duration ranging from 6 months to 5 years.
- In the Order Details view, click Renew Service.
- On this page, select the duration for which you wish to Renew this package, and click Confirm Renew.
- Then proceed to make the payment and the Renewal would be effected immediately.
Upgrading your package
At any point in time, you can Upgrade to any of the other Website Builder packages offered by Gossimer, to suit your requirements.
- In the Order Details view, click Upgrade/Downgrade.
- In the Select New Pack section, select the package to which you wish to Upgrade. Simultaneously, you may choose to extend the duration of your package by selecting a duration from the Renew Service drop-down.
- When you select the new specifications for your package, you would see the cost of the modification. This is calculated as
extending duration of the current plan
([n x Monthly cost of the new package] + Pro-rated cost for the current month) – Credits remaining from the existing package where, n = duration of the new package in months upgrading to a higher plan and extending duration of the higher plan
([n x Monthly cost of the new package] + Pro-rated cost for the current month + One time setup cost) – Credits remaining from the existing package
where, n = duration of the new package in months
Then proceed to pay for the Invoice. The modification would be effected immediately.
Deleting your package
If for some reason, you do not wish to continue with the Website Builder Service provided by Gossimer, then you can Delete this package. Note that, Deletion of this package within 30 days of purchase, entitles you to a full refund of your Cost Price. However, you would not get a refund if you Deleted the package after this period.
- In the Order Details view, click the Delete Service button.
- Here, you would see details of the refund applicable on Deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this package.
IMPORTANT
If you re-order Website Builder Service for the same domain name or any of its domain aliases, the 30 day refund guarantee will not be applicable to any such new Order.
- On confirming, Deletion would be effective immediately.
Tags: Control, Control Panel, Current, Delete Service, Desire, Domain Name, Duration, Gossimer, Invoice, Point In Time, Renew Service, Search Domain, Time Setup, Upgrade Downgrade, Website Builder, Wit
You can Renew/Delete your Mail Forwarding Service Order from the Control Panel, by following the steps mentioned below -
1. Login to your Control Panel and search for the Domain name for which you have purchased this service.
2. In the Order List View that appears, click on that particular Domain Name.
To Renew a Mail Forwarding Service Order:
To Delete a Mail Forwarding Service Order:
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Click on Delete Service which would take you to the Delete Service Page.
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Here, you would see details of the refund applicable on deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this service. On confirming the Deletion of this service, changes would be effective immediately.
IMPORTANT
Deletion of this service within 30 days of purchase entitles you to a full refund of your cost price. However, you would not get a refund if you deleted the service after this period.
Tags: Control, Control Panel, Delete, Delete Service, Domain Forwarding, Domain Name, Mail Control, Mail Forwarding Service, Mail Order, Mail Service, Renew Service, Service Changes
You can Renew / Delete your Managed DNS Service from the Control Panel. To do this, you need to search for the domain name for which you have purchased the Service, and access its Order details view. Click here to learn how >>
Renewing your Managed DNS Service
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In the Order details view, click Renew Service which would take you to the Renew Service Page.
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From the dropdown box, select the number of years for which you wish to Renew this Service.
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Then proceed to pay for this Renewal and the Renewal would be affected immediately.
Deleting the Service
You need to follow the steps mentioned below to Delete a Managed DNS Service:
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In the Order details view, click Delete Service which would take you to the Delete Service Page.
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Here, you would see details of the refund applicable on deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to confirm the Deletion of this Service. On confirming, changes would be effective immediately.
IMPORTANT
Deletion of a Managed DNS Service within 30 days of purchase entitles you to a full refund of your cost price. However, you would not get a refund if you deleted the Service after this period.
Tags: Control, Control Panel, Delete, Delete Service, Details View, DNS, Dns Service, Domain Name, Renew Service
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