Web Hosting and Domain registration Knowledgebase
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30 Aug 10 ERROR: Trying to fetch Admin Contact E-mail Address

You may get this error when you execute a Transfer for a Domain Name (except a .EU Domain Name) from another Registrar to Gossimer.

In order to ensure that, an Authorised person is placing this Transfer Request, we send an email to the Administrative Contact of the Domain Name for authorising the transfer. We need to fetch the e-mail address of the Administrative Contact from the Current Whois Record from the Losing Registrar.

If for some reason we are unable to contact the Whois Server of the Current Registrar you will get this message. There are two things you can do at this stage -

1. You would have received an e-mail with instructions on sending a Fax authorisation for these transfers. You can use that fax authorisation to action the transfers.

2. You can simply wait for upto 48 hours. We would attempt to contact your Registrars Whois server for the Administrative contact details every hour for 24 hours, and even try the same manually. In almost all cases we will be able to send the Administrative Contact E-mail within 48 hours.
 

IMPORTANT

This process would not be applicable for a .EU Domain Name, since the Authorization mail is sent directly from the Registry to the Registrant Contact’s Email Address.

 

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30 Aug 10 Renewing / Upgrading / Deleting your Website Builder package

You can perform any modifications, such as Renewing, Upgrading or Deleting your Website Builder package from your Control Panel itself. Follow the steps outlined below to make the modifications you desire -

Login to your Control Panel, search for the Domain Name for which you have purchased the Website Builder package and proceed to the Order Details view page. Click here to know how >>

Renewing your Website Builder package

You can Renew your package at anytime, for a duration ranging from 6 months to 5 years.

  1. In the Order Details view, click Renew Service.
  2. On this page, select the duration for which you wish to Renew this package, and click Confirm Renew.
  3. Then proceed to make the payment and the Renewal would be effected immediately.

Upgrading your package

At any point in time, you can Upgrade to any of the other Website Builder packages offered by Gossimer, to suit your requirements.

  1. In the Order Details view, click Upgrade/Downgrade.
  2. In the Select New Pack section, select the package to which you wish to Upgrade. Simultaneously, you may choose to extend the duration of your package by selecting a duration from the Renew Service drop-down.
  3. When you select the new specifications for your package, you would see the cost of the modification. This is calculated as

    extending duration of the current plan

([n x Monthly cost of the new package] + Pro-rated cost for the current month) – Credits remaining from the existing package where, n = duration of the new package in months upgrading to a higher plan and extending duration of the higher plan

([n x Monthly cost of the new package] + Pro-rated cost for the current month + One time setup cost) – Credits remaining from the existing package

where, n = duration of the new package in months

  • Then proceed to pay for the Invoice. The modification would be effected immediately.

    • Deleting your package

    If for some reason, you do not wish to continue with the Website Builder Service provided by Gossimer, then you can Delete this package. Note that, Deletion of this package within 30 days of purchase, entitles you to a full refund of your Cost Price. However, you would not get a refund if you Deleted the package after this period.

    1. In the Order Details view, click the Delete Service button.
    2. Here, you would see details of the refund applicable on Deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this package.
      IMPORTANT

      If you re-order Website Builder Service for the same domain name or any of its domain aliases, the 30 day refund guarantee will not be applicable to any such new Order.

    3. On confirming, Deletion would be effective immediately.

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    28 Aug 10 Refund Requests of your Customers and Resellers

     

    Your Sub-Resellers and Customers can request a Refund from their Control Panel from within their billing section. For instance if one of your customers has a current available balance of USD 100, he can choose to request a refund of upto USD 100 from it. This will appropriately reduce his available balance and send you a notification to process that Refund.

    When any of your Customer/Sub-Reseller requests for a Refund, the system automatically creates and Balances a Debit Note to signify the same. This Debit Note is calculated based on the Available Receipts/Credit Notes with that Customer. This Debit Note is sent to you via email and allows you to determine the amount of Refund you need to give to your Customer. Let us understand how this Debit Note is calculated

    Lets say a Sub-Reseller of yours has the following Receipts (your Selling Currency is USD and Accounting Currency is INR)

    Receipt ID: 1
    Receipt Amount: USD 50 (INR 2450)
    Pending Amount: USD 0 (INR 0)
    Conversion Rate: 49

    Receipt ID: 2
    Receipt Amount: USD 75 (INR 3675)
    Pending Amount: USD 50 (INR 2450)
    Conversion Rate: 49

    Receipt ID: 3
    Receipt Amount: USD 75 (INR 3600)
    Pending Amount: USD 75 (INR 3600)
    Conversion Rate: 48

    Receipt ID: 4
    Receipt Amount: USD 100 (INR 5000)
    Pending Amount: USD 100 (INR 5000)
    Conversion Rate: 50

    As you can see from the above list, the current balance of this Sub-Reseller is USD 225. This is spread across Receipts 2,3 and 4. Now let us suppose this Reseller requests for a refund of USD 200. The system will process this request as follows

    1. Fetch all Receipts of the Sub-Reseller required to refund USD 200 (in this case Receipts 2,3 and 4)

    2. Use the Pending Balance of these Receipts to refund USD 200 (in this case USD 50 from Receipt 2, USD 75 from Receipt 3, and USD 75 from Receipt ID 4)

    3. Calculate the Accounting Currency Amount for the Debit Note by checking the utilisation of each Receipt (INR 2450 from Receipt 2, INR 3600 from Receipt 3, and INR 3750 from Receipt 4 => INR 9800)

    4. Generate a Debit Note of the amount of refund – USD 200 (INR 9800)

    5. Balance the Debit Note against the Receipts to give the following final status of the transactions

    Receipt ID: 1
    Receipt Amount: USD 50 (INR 2450)
    Pending Amount: USD 0 (INR 0)
    Conversion Rate: 49

    Receipt ID: 2
    Receipt Amount: USD 75 (INR 3675)
    Pending Amount: USD 0 (INR 0)
    Conversion Rate: 49

    Receipt ID: 3
    Receipt Amount: USD 75 (INR 3600)
    Pending Amount: USD 0 (INR 0)
    Conversion Rate: 48

    Receipt ID: 4
    Receipt Amount: USD 100 (INR 5000)
    Pending Amount: USD 25 (INR 1250)
    Conversion Rate: 50

    Debit Note ID: 1
    Debit Amount: USD 200 (INR 9800)
    Pending Amount: USD 0 (INR 0)

    6. The system sends an email to your billing Department to process the above refund

    7. The System also deducts USD 200 (refund amount) from the Total Receipts figure for this Sub-Reseller. Click here to understand the concept of Total Receipts for your Sub-Resellers/Customers >>

    Note: In the above example we have taken a set of Receipts. The process would be the same if the Sub-Reseller had a combination of Credit Notes or Receipts. In the end both Receipts and Credit Notes are exactly similar.

    The above steps are taken by the system. Your Billing department now needs to process the refund and send it back to the Sub-Reseller. Your billing department must take the following aspects into account

    • The way the system creates the Debit Note ensures that you never lose money in a refund transaction. The Accounting currency amount (INR 9800 in the above case) is calculated exactly based on the Accounting currency amount that was received at the time of the Receipt. Therefore your billing department must refund the exact Accounting Amount to the Sub-Reseller
       

    • You may choose to further deduct charges for processing this refund before sending the same

    Click here to understand how to process a Refund Request of your Customers and/or Sub-Resellers >>

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    26 Aug 10 Cancelling Domain Name Transfer

    At any time after placing a Transfer Order you may want to cancel the same. Depending on the Transfer status, you would have the following methods to cancel the Transfer Order (except for a .EU domain name) -

    I. If the status is showing as - Transfer waiting for Admin Contact Approval:

    In this case,

    1. You can disapprove the Transfer from the mail that you receive from the us. In this mail,
       

      1. you have to click on the link that appears or copy-paste the link in the Browser Address Bar.
      2. in the page that comes up, select Cancel Transfer.
      3. copy-paste the key from the mail into the Key field in this window.
         

    2. If you have not got the mail for authorization, you can have it Resent to the Admin Email Address, by following the below procedure: 

      1. Login to your Control Panel and search for the domain name for which you have placed the Transfer request. Click here to read how >>

      2. Click on the Domain Name from the list.
      3. In the Order Details View, you would find the Resend Authorization Button. Clicking on this would re-send the mail to the Admin contact.
         

    3. If you still do not receive the mail for authorization, you would have to contact our Support Team at – support@gossimer.com 

    II. If the status is showing as - Transfer waiting for Losing Registrar Approval:

    In this status, you have already approved the mail from Gossimer, however you have not received/responded to the mail from the current Registrar. In such case, you can follow the steps below to cancel the Transfer -

    1. Login to your Control Panel and search for the domain name for which you have placed the Transfer request.Click here to read how >>
       
    2. Click on the Domain Name from the list.
       
    3. In the Order Details View you would find the List of Actions, whose status would read as ‘ Transfer waiting for Losing Registrar Approval’.
       
    4. Click on the description where you would be able to see the Cancel Button. Clicking on this would cancel the Transfer Request.

    On canceling the Transfer from the Control Panel, the funds for the same would be available back in your Debit Account.

     

    IMPORTANT

    The Transfer of a .EU Domain Name can only be Cancelled through the option provided in the mail sent to the Registrant by the Registry.

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    26 Aug 10 How do I add Domain Aliases?

    In order to point additional domain names to your website, follow the process mentioned below:

    1. Login to your Control Panel, search for the domain name for which you have purchased the Web Hosting package and go to the Order Details view. Click here to read how >>

    2. Click the Modify Domain Aliases button on the lower toolbar.

    3. Here, enter up to 5 additional domain names as aliases for your website, and click Modify Domain Aliases.
     

    For each Domain Alias that you submit, you would need to point this alias domain name to your primary domain name (for which you have bought Web Hosting).

    This can be accomplished by either one of these ways:

    Option 1

    On the existing Name Servers of the Domain Alias, create 2 Address Records (A Records) pointing to your primary domain name. The Address Records can be viewed by clicking the View Name Server Details button within the Order Details view page of the Web Hosting Order. Notice the first 2 Address Records and request your current DNS Service Provider to replicate them for your alias domain name.

    Option 2

    If your current DNS Service Provider does not allow you to create these records, then you can follow the process listed below -

    1. Purchase Managed DNS Service from Gossimer for the alias domain name.
       
    2. Search for the domain name for which you have purchased the Web Hosting package and go to the Order Details view. Click here to read how >>
       
    3. Click the View Name Server Details button.
       
    4. Modify the Name Servers of the alias domain name, as per the details provided here. Click here to find out how you can modify the Name Servers, if you have registered your Domain Name with Gossimer >>
       
    5. Replicate for your alias domain name, the first 2 Address Records listed here. Click here to read how >>

      6.  

     

    Now, the website that you have created can be seen on all the domain names that you have set as aliases.

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    24 Aug 10 Bulk Transfer

    Before proceeding with the Transfer you are advised to first check the following:

    You can Transfer multiple Domain Names (except .EU, .UK and .WS Domain Names) at a time, through the Bulk Transfer interface in your Control Panel. Follow the process outlined below to transfer Domain Names in bulk:

    For Customers –

    1. Login to your Customer Control Panel from  http://manage.gossimer.biz/customer

    2. Click on the Domains -> Domain Registration -> Bulk Actions -> Bulk Transfer button.

    3. Enter values in their respective fields as explained below and proceed.

    (a) Domain Information

    Enter every Domain Name in a SINGLE LINE, separated by a Keyboard Return [Enter] Key, in the Domain Name field.

    Mention their respective Transfer Secret/Authorization Code, on the SAME LINE as the Domain Names, separated with a comma.

    IMPORTANT

    In case of .CC/.TV Domain Name, you may provide a Transfer Secret/Authorization Code if the Domain Name has a Transfer Secret/Authorization Code set at the Current Registrar. Otherwise, you can simply mention the Domain Name.
     

    It is worth noting that, Gossimer will send independent Transfer Request E-mails to the Administrative Contacts of all the Domain Names, to confirm each of the Transfers. Alternatively, if all the Domain Names are owned by the same Registrant, you may choose to send the Transfer FAX in a SINGLE letter, authorizing the Transfer for all the names.

    (b) Contact Information

    Select the appropriate Registrant, Administrative, Technical and Billing Contacts from the drop-down lists, for whom the Domain Names will be registered.

    You may choose enable Privacy Protection for all the domain names. Click here to read what is Privacy Protection >>

    It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.

    4. If you have sufficient funds in your Debit Account Balance, you will receive a Confirmation for the same via an e-mail from Gossimer that the Transfer has begun and the requisite Amount to process the Order will be Locked until the action is completed. You can check funds locked for various actions from My Billing -> List Locked Funds.

    If you do not have sufficient funds with Gossimer, you can pay for the Invoice(s) separately. Upon payment, your Funds will be Locked, until the Transfer completes. Click here to read how to pay for an Invoice >>
     

    IMPORTANT

     


    For Resellers -

    1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller

    2. Click on the Products -> Domain Registration -> Bulk Actions -> Bulk Transfer button.

    3. Enter the Customer Email Address for which you wish to Transfer these Domains.

    4. Enter values in their respective fields as explained below and proceed.

    (a) Domain Information

    Enter every Domain Name in a SINGLE LINE, separated by a Keyboard Return [Enter] Key, in the Domain Name field.

    Mention their respective Transfer Secret/Authorization Code, on the SAME LINE as the Domain Names, separated with a comma.

    IMPORTANT

    In case of .CC/.TV Domain Name, you may provide a Transfer Secret/Authorization Code if the Domain Name has a Transfer Secret/Authorization Code set at the Current Registrar. Otherwise, you can simply mention the Domain Name.
     

    It is worth noting that, Gossimer will send independent Transfer Request E-mails to the Administrative Contacts of all the Domain Names, to confirm each of the Transfers. Alternatively, if all the Domain Names are owned by the same Registrant, you may choose to send the Transfer FAX in a SINGLE letter, authorizing the Transfer for all the names.

    (b) Contact Information

    Select the appropriate Registrant, Administrative, Technical and Billing Contacts from the drop-down lists, for whom the Domain Names will be registered.

    You may choose enable Privacy Protection for all the domain names. Click here to read what is Privacy Protection >>

    It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.

    5. Choose an appropriate Payment method.

    Upon placing a Bulk Transfer Order, the System will display you a Confirmation message and both yours and your Customer’s Funds will be Locked. Click here to read in detail about Locked Funds >>

    Gossimer will also send you an E-mail once these Domain Names Transfer has begun.
     

    IMPORTANT

     

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    24 Aug 10 Setting File or Directory Permissions

    You may tweak the permissions of various files/folders in your website, from the File Manager interface. This can be achieved by following the process described below:

    1. Select one or more files/directories and click on the Chmod button.

    2. You have two options to set the permissions of a file/folder. Click here to understand various File Permissions and different Groups of users >>

    a. Set common permissions of all files/folders

    i. Select the Read, Write, Execute permissions for the groups – Owner, Group, Everyone.

    ii. If you have selected multiple files/folders, then you need to click on the Set all permissions button to set these permissions for all.

    b. Individually select the permissions of each file/folder

    You can set permissions to files/directories individually by selecting the appropriate check boxes provided for each file/directory. Alternatively, if you know the numeric value of the file permissions, you may enter the same in the textbox adjacent to Chmod value.

    Note: If you are setting the permission for a directory, you can choose to set the same permission to all the files/subdirectories within that directory by selecting the check box adjacent to Chmod also the files within this directory or/and Chmod also the subdirectories within this directory.

    3. Click filemanager02 Setting File or Directory Permissions to submit the permissions.
    IMPORTANT

    Be extremely careful when modifying the file/directory permissions, as it may lead to website visitors either not being able to view a particular file or worse have read/write/execute access to a file that you may not have wished to grant.

    If you feel you have erred, you may either seek expert advise or simply delete and re-upload the original file/folder (after taking a backup of the current file/folder).

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    22 Aug 10 Check if your Domain Name can be Transferred

    There are various cases where a Domain Name MAY NOT be Transferable to another Registrar. This could happen in the following circumstances:

    (a) Domain Name is less than 60 days Old – If the Domain Name you are trying to Transfer is less than 60 days old, the request will get rejected by the Registry itself. Domain Names less than 60 days old are not allowed to be Transferred to any other Registrar as per ICANN Guidelines.

    (b) Domain Name has been Transferred less than 60 days ago - A Domain Name cannot be Transferred to another Registrar within 60 days of a previous Transfer. For example, a Domain Name cannot be Transferred from Registrar B to Registrar C, if it has been Transferred to Registrar B from Registrar A within the last 60 days. An exception to this rule is the Transfer back to the previous Registrar in cases where both Registrars so agree and/or where a decision in the dispute resolution process so directs.

    (c) You have Locked your Domain Name – If you have Locked your Domain Name from the Control Panel provided by the current Registrar, then a Transfer Request for that Domain Name will not be allowed. You will first have to unlock the Domain Name from the Control Panel and then proceed with a Transfer Request.

    (d) Your Registrar has applied a Lock or Hold on your Domain Name – If the current Registrar has applied a Lock or Hold on the Domain Name due to some pending issue, you would be advised to get in touch with their (current Registrar’s) Support Team to resolve this issue, before applying for a Transfer.

    (e) If the Domain Name is in the Redemption Grace Period or in the Pending Delete status, the Domain Name can not be Transferred. Click here to know more about Redemption Grace Period and how you can restore your Domain Name (except .UK, .WS and .NAME) from this status >>
     

    IMPORTANT

    • If you are trying to Transfer a .EU Domain Name, only condition (e) will be applicable. This is because the .EU Registry does not support any Lock/Suspension feature. There is also no 60 day Registration/Transfer Lock.
       
    • A .UK Domain Name can be Renewed upto 97 days after its Expiry, post which the Domain Name would be automatically Deleted by the .UK Registry. There is no restriction on Transferring a .UK Domain Name during this period. However, you need to ensure that there is sufficient time prior to Deletion, so that the Domain Name can be Renewed with the new Registrar once the Transfer process gets completed successfully. This is because Transfer of a .UK Domain Name does not include one year Renewal. Apart from this, none of conditions listed above apply to the Transfer of a . UK Domain Name. This is because the .UK Registry does not support any Lock/Suspension/60 day Registration or Transfer Lock and there is no concept of a Redemption Grace Period in case of a .UK Domain Name.
       
    • The .WS Registry does not support Transfer of Domain Names between Registrars. Hence, a .WS Domain Name cannot be Transferred under any circumstance.

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    18 Aug 10 Renewing your Digital Certificate

    Depending upon the Web Server software type you selected at the time of Enrolling for a Digital Certificate, thawte determines if your Digital Certificate is re-signable or non-re-signable on their system. This means that certain platforms will require a new CSR upon Renewal while others enable the existing CSR to be re-signed, in which case the new certificate, once issued, will only work on the private key file that was used to create the CSR originally submitted to thawte. Click here to find a list of Web Server Software platforms which support a re-signable CSR on Renewal >>

    thawte Digital Certificates have a lifespan of 1 or 2 years, depending upon the validity period you chose at the time of purchase. You can Renew your Digital Certificate within 90 days prior to its Expiry and within 30 days post Expiry. However, thawte will issue the Digital Certificate only 32 days before your current Certificate expires. This allows you to request your Renewal Certificate timorously and prevents any warnings for your website users which would have been displayed if your existing Certificate would have Expired.

    IMPORTANT

    • Upon Expiry, the Digital Certificate will be Suspended by Gossimer System. Once Expired, the Digital Certificate will become invalid and a warning message about the Expired Digital Certificate will be displayed to your website visitors. If the Digital Certificate is not Renewed within 30 days post Expiry, it will be Deleted by Gossimer System.
       
    • Once a Digital Certificate is Renewed, Additional License(s) associated with such a Certificate, if any, will no longer be valid. You need to purchase fresh Additional License(s) for the Renewed Digital Certificate. Click here to read about Additional Licenses in detail >>
       
    • If Privacy Protection is enabled for the Domain Name, it needs to be disabled before Renewing the Digital Certificate. Privacy Protection may be enabled again once the Certificate has been Renewed. Click here to read how to enable/disable Privacy Protection >>

     

    Follow the below mentioned process to Renew your Digital Certificate:

    1. Login into your Control Panel, search for the Digital Certificate and click the domain name to go to the Order Details view. Click here to find instructions to accomplish this >>
       
    2. Click the Renew Service button.
       
    3. Select whether you wish to renew your Digital Certificate for 1 or 2 years in the dropdown. If your Digital Certificate is re-signable, then you will not be prompted to submit a new CSR. However, if thawte determines that your Web Server software would not support re-signed certificates, you would be prompted to mention a new CSR.
       

      IMPORTANT

      During the Digital Certificate Enrollment process for a SSL123 Certificate, you need to choose either the Corporate Contact or the Technical Contact as the Authorizing Contact for your Digital Certificate.

      4. Click here for more details >>

      During the Enrollment process for a SSL123 Certificate, if you had chosen the Corporate Contact as the Authorizing Contact and had matched a pre-determined email address (email alias) with the domain name for which you were requesting the Certificate, then you will be required to provide the Corporate Contact Email Address while Renewing the Certificate.

       

    4. Click the Confirm Renew button to proceed to pay for your Invoice.

      5.  

    Once you have Renewed your Digital Certificate successfully, you would be issued your new certificate. You can check the status of your Digital Certificate by clicking the Check Certificate Status button in the Order Details view of the Digital Certificate Order. Once the certificate is issued, you can retrieve the same from the above interface itself and install this renewed certificate on your web server.

    Reference:

    Click here to find instructions on how to check the status of your Digital Certificate and retrieve your Renewed Digital Certificate >>
     Click here to find instructions on how to install your Digital Certificate >>

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    17 Aug 10 What is Redemption Grace Period and how to get a Domain Name (Except .UK, .WS and .NAME) back from it (Restoring a Domain Name in Pending Delete Restorable Status)

     

    Once a domain name is deleted, the domain name (except a .UK, .WS and .NAME domain name) would slip into the Redemption Period ONLY under the following circumstances:

    • manual deletion of domain name by contacting Gossimer Technical Support
       
    • System deletion of domain name post Expiry of the Renewal Grace Period and the domain name does not have any backorder against it.

     

    In all other cases, a deleted domain name cannot be Renewed/Restored/Redeemed. Click here to find information about our Renewal Grace Period and Domain Name Deletion Policy >>

    Redeeming a domain name is costly, time consuming and generally a manual process. The Redemption Period is of 30* days (for most domain name extensions) after the domain name is deleted and during this period, only the current Registrar of the domain name can Redeem the domain name.

    If the domain name is not Redeemed during this period, then it would move to the Pending Delete period for 5 days. In this status, the domain name can not be Redeemed and after this period, the domain name would be available for fresh Registration.
     

    IMPORTANT

    * The Redemption Grace Period is different for some domain name extensions as stated below:

    • The Redemption Period for a .EU domain name is 40 days. Moreover, the .EU Registry does not have a Pending Delete period. The domain name will be available for fresh Registration after 40 days from the date of Deletion.
       
    • Any website/emails associated with a .UK domain name will stop resolving once the domain name Expires.You may Renew your .UK domain name anytime from 6 months before its Expiry, upto 97 days after its Expiry. If you do not Renew your .UK domain name within 97 days after its Expiry, it would be automatically Deleted by the Registry.It is important to note that there is no concept of a Redemption Grace Period in case of a .UK domain name.
       
    • Third Level .COM/.NET/.ORG domain names under the extensions -.EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM, .JPN.COM, .UY.COM, .ZA.COM, .BR.COM,
      .CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM 

      will have a Redemption Grace Period of 45 days.
       

    • A .WS domain name will not be placed under Redemption Grace Period by the Registry upon Deletion. It will be made available for fresh Registration post Deletion. Hence, there is no possibility of Redeeming a .WS domain name.
       
    • A .NAME domain name will not be placed under Redemption Grace Period by the Registry upon Deletion. It will be made available for fresh Registration post a Pending Delete period of 5 days, during which the domain name cannot be Redeemed.

     

    Procedure for Restoring any Domain Name in Redemption Grace Period (Pending Delete Restorable Status)

    1. Login to your Control Panel, search for the domain name you wish to Redeem and proceed to the Order Details view. Click here to know how to do so >>

    2. For a domain name under the Redemption Period, you will find a Restore button. You can then move ahead with Redeeming the domain name, by paying for the Invoice so generated. Click here for more details on payment >>

    Kindly note that Redemption of a domain name is a lengthy process and hence it would take Gossimer upto 5 working days to Redeem a domain name. 

    IMPORTANT

    • A Restoration action, once completed, cannot be reversed. The only option would be deleting the domain name, in case the same is no longer required. Click here to know how a domain name can be deleted >>
       
    • Redemption of a domain name** (only after deletion by Gossimer System post Expiry of the Renewal Grace Period) includes 1 year Renewal.
       
    • ** Redemption of a .EU domain name will always include one year Renewal. However, Renewal will extend the term from the date on which the domain name is Redeemed and not from the Expiry date existing when the domain name was deleted.

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    16 Aug 10 Defining Product Promotions

    From time to time Gossimer runs various promotional offers, which you can participate in and choose to offer these Products and Services to your Customers and Sub-Resellers at discounted rates.

    You can view all the current Gossimer promotions and set your Customer and Sub-Reseller Pricing for such products and services by following the below mentioned process:

    1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

    2. Visit Settings -> Set Pricing, Plans and Promos to view all running Promotions and set pricing for your Customers and Sub-Resellers. A link would also be visible from the Pricing page of the Product or Service where Gossimer is running a promotion.

    3. Here you can set both your Customers and Sub-Resellers promotion pricing and Submit the changes.

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    16 Aug 10 Tax Report

    You can determine the Tax accrued or collected for any previous month, through the Gossimer Tax Report:

    1. Login into your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.

    2. Click on Tools -> Reports -> Tax Report.

    3. Generate a Tax Report based on one or more of the parameters explained below:

    • Tax Report Type - Here you can select a Tax Accrued Report or Tax Collected Report.
       
    • Select Product - Here you can select the Products for which you wish to generate the report. The default option is All, which would generate a report for all the Products.
       
    • Select Role - By selecting the appropriate choice, you can generate a report either for your Customers or Sub-Resellers.
       
    • Select Country - You can generate a report for a particular Country, by selecting the same. You may also select only your Country or all countries except your Country.
       
    • Choose Type of Report - Through this option, you can select the report to be either Customer/Sub-Reseller-wise or Country-wise.
       
    • Customer Ids/Sub-Reseller Ids - If you wish to generate the report for particular Customers or Sub-Resellers, you can mention the Customer/Sub-Reseller Ids here separated by commas.
       
    • Select Month And Year - The report can be generated for any previous month. Report for the current month would be available in the next month.
       
    • Order By - Through this option, you can select sort the report by either the Customer/Sub-Reseller Id, Service Tax Amount, Service Tax Reversal Amountor Service Tax Refund Amount.

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    15 Aug 10 Defining Product Promotions

    From time to time Gossimer runs various Promotional offers, which you can participate in and choose to offer these Products and Services to your Customers and Sub-Resellers at discounted rates.

    You can view all the current Gossimer Promotions and set your Customer and Sub-Reseller Pricing for such Products and Services by following the below mentioned process:

    1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.

    2. Visit Settings -> Set Pricing, Plans and Promos to view all running Promotions and set Pricing for your Customers and Sub-Resellers. A link would also be visible from the Pricing page of the Product or Service where Gossimer is running a Promotion.

    3. Here you can set both your Customers and Sub-Resellers Promotion Pricing and submit the changes.

    IMPORTANT

    The SuperSite and PartnerSite contain a large amount of marketing content and information about the Products and Services you offer to your Customers and Sub-Resellers respectively. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and cached (stored) on the SuperSite and PartnerSite Server respectively. Hence, you would need to refresh the cache of your SuperSite and PartnerSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Promotional Offers.

    What is SuperSite >>
    What is PartnerSite >>

     

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    15 Aug 10 Transferring your Domain Name (except .EU, .UK and .WS)

     

    Before proceeding with the Transfer, you are advised to first check the following:

    Once you have confirmed the above, you may place a Transfer request for your Domain Name with Gossimer, by following the below mentioned steps:

    Transfer Process for Customers:

       

    1. Login to your Control Panel from http://manage.gossimer.biz/customer.
       
    2. In the Control Panel, go to Domains -> Domain Registration -> Transfer. There, enter the Domain Name you wish to Transfer and the Domain (Transfer) Secret.
        

      IMPORTANT
              

      • In case of a .CC/.TV Domain Name, you may provide a Transfer Secret/Authorization Code if the Domain Name has a Transfer Secret/Authorization Code set at the Current Registrar. Otherwise, you can leave the Transfer Secret field blank.
         
      • The .WS Registry does not support Transfer of Domain Names between Registrars. Hence, a .WS Domain Name cannot be Transferred under any circumstance.
         

       

    3. Select the various Contacts (Registrant, Admin, Technical & Billing Contact) for this Domain Name. You may select from the available list of Contacts or Add a New Contact.

      You may choose to enable Privacy Protection for your Domain Name. Click here to read what is Privacy Protection >>

      It is compulsory for you to agree to the associated Product Agreement(s) by selecting the check box.
       

    4. Finally, proceed with the Payment of the Invoice. Click here to read more details on Payment >>

      Now that you have placed the Transfer Order, the Administrative Contact for the Domain Name will receive an e-mail from Gossimer for the Transfer Authorization process, which needs to be approved within 5 days (or else it is assumed that the Admin Contact does not wish for the Transfer to complete and the Order is Deleted in our system). Once the mail has been approved by the Administrative Contact, the Current Registrar will be notified regarding the same. The Current Registrar will send an e-mail to the Registrant and/or the Administrative Contact of the concerned Domain Name to confirm that they wish to Transfer their Domain Name. If the Transfer is not denied by either the Registrant or the Administrative Contact or the Current Registrar, the Domain Name will be Transferred to you under Gossimer in 5 days.

      5.  

       

    IMPORTANT 

    Once a Domain Name having an associated Domain (Transfer) Secret is Transferred to Gossimer from another Registrar, our System would set a new Domain (Transfer) Secret for such a Domain Name. This process is implemented from a security perspective.
    Click here to know about locating and modifying the Domain (Transfer) Secret for your Domain Name (except .EU, .UK and .WS) >>

     


    Transfer Process for Resellers:

       

    1. Login to your Control Panel from http://manage.gossimer.biz/reseller.
       
    2. In the Control Panel, go to Products -> Domain Registration -> Transfer. There, enter the Domain Name you wish to Transfer and the Domain (Transfer) Secret.
        

      IMPORTANT
              

      • In case of a .CC/.TV Domain Name, you may provide a Transfer Secret/Authorization Code if the Domain Name has a Transfer Secret/Authorization Code set at the Current Registrar. Otherwise, you can leave the Transfer Secret field blank.
         
      • The .WS Registry does not support Transfer of Domain Names between Registrars. Hence, a .WS Domain Name cannot be Transferred under any circumstance.
         

       

    3. Enter the Username (Email Address) of the Customer, on whose behalf you wish to buy this Service. If the Customer is new, you can Add the Customer, by filling the form given there.
       
    4. Select the various Contacts (Registrant, Admin, Technical & Billing Contact) for this Domain Name. You may select from the available list of Contacts or Add a New Contact.You may choose enable Privacy Protection for your Domain Name. Click here to read what is Privacy Protection >>It is compulsory for you to agree to the associated Product Agreement(s) by selecting the check box.
       
    5. Finally, proceed with the Payment of the Invoice. Click here to read more details on Payment >>Now that you have placed the Transfer Order, the Administrative Contact for the Domain Name will receive an e-mail from Gossimer for the Transfer Authorization process, which needs to be approved within 5 days (or else it is assumed that the Admin Contact does not wish for the Transfer to complete and the Order is Deleted in our system). Once the mail has been approved by the Administrative Contact, the Current Registrar will be notified regarding the same. The Current Registrar will send an e-mail to the Registrant and/or the Administrative Contact of the concerned Domain Name to confirm that they wish to Transfer their Domain Name. If the Transfer is not denied by either the Registrant or the Administrative Contact or the Current Registrar, the Domain Name will be Transferred to you under Gossimer in 5 days.

      6.  

       

    IMPORTANT 

    Once a Domain Name having an associated Domain (Transfer) Secret is Transferred to Gossimer from another Registrar, our System would set a new Domain (Transfer) Secret for such a Domain Name. This process is implemented from a security perspective.
    Click here to know about locating and modifying the Domain (Transfer) Secret for your Domain Name (except .EU, .UK and .WS) >>

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    14 Aug 10 What is Domain (Transfer) Secret or Authorization (Auth.) Code and how you can obtain it from your Current Registrar?

     

    A Domain (Transfer) Secret or Authorization Code is a code assigned by the Registrar at the time the domain name was registered. This Auth Code acts like a password for a domain name. Domain (Transfer) Secret is an extra security measure, ensuring that only the owner of the domain can transfer their domain name.

    To transfer any domain name of any of the following extensions, you would require to first obtain the Domain (Transfer) Secret or Auth. Code from your current Registrar:

    • .com
    • .net
    • .org
    • .info
    • .biz
    • .us
    • .in (along with any third level .in domain like .co.in)
    • .name
    • .bz
    • .mn
    • .mobi
    • .cc (not compulsory)
    • .tv (not compulsory)
    • .coop

    Ideally, your domain name’s Domain (Transfer) Secret or Auth. Code should be available within the Domain Name Management Interface provided by your Registrar. In the event that you are not able to locate your Domain (Transfer) Secret or Auth. Code, you need to contact the Support Team of your current Registrar, to obtain the same.

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    13 Aug 10 Transferring your .UK Domain Name

    Before proceeding with the Transfer of your .UK Domain Name, you are advised to first confirm if your Domain Name can be Transferred. Click here to read more >>

    IMPORTANT

    1. Inter-Registrar Transfer of a .UK Domain Name does not include one year Renewal.
       
    2. Transfer of a .UK Domain Name from another Registrar to Gossimer is a non-billable action.

    The process of Transferring a .UK Domain Name from another Registrar is slightly different compared to the process for Domain Names under other extensions. In case of a .UK Domain Name, the inbound Transfer needs to be initiated at the Current Registrar’s end.

    Once you have determined whether your .UK Domain Name can be Transferred, you need to follow the process mentioned below:

    1. Initiate the Transfer at the Current Registrar with whom you are managing your .UK Domain Name. 

      You need to provide a Tag in order to initiate the Transfer. Contact our Technical Support Team at support@gossimer.com to know the Tag.
       

    2. A notification will be sent to the Registrant Email Address once Gossimer receives a notification about the Transfer from the .UK Registry.
       
    3. This email will contain a Security Key associated with the Domain Name that you have Transferred.
       

      IMPORTANT
       

       

    4. Login to your Control Panel – Customers – http://manage.gossimer.biz/customer
      Resellers – http://manage.gossimer.biz/reseller
       
    5. In the Control Panel, Customers – go to Domains -> Domain Registration -> Transfer
      Resellers – go to Products -> Domain Registration -> Transfer<#end reseller#>

      Now, enter your .UK Domain Name. You also need to provide the Security Key, which was sent to the Registrant Email Address.
       

      IMPORTANT

      Here, you will be initiating the final step related to the Transfer of your .UK Domain Name to Gossimer and not a fresh Transfer.

       

      On the next page, you need to provide the Customer Username (Email Address) under whom the Domain Name needs to be placed.
       

    6. Submit the details.

    You will receive a notification via email from Gossimer, once the Domain Name has been activated under your Control Panel.

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