29 Aug 10 Sending Mails to your Sub-Resellers and/or your Customers

You can use the Send Mail tool provided in your Control Panel, to send e-mails to all/selected  Sub-Resellers and Customers of yours, regarding your various product offerings, pricing changes, downtime outages, etc..

You can target your Sub-Resellers / Customers, by searching for them according to one or more of the following criteria:

• Sub-Reseller / Customer Ids (comma-separated) – If you wish to mail to only a specific set of your Sub-Resellers / Customers, then you need to specify their IDs as comma separated values. Leave this blank if you do not want to narrow your list of mail recipients.
   
• Sub-Reseller / Customer Name – You can specify the Sub-Resellers / Customers Name to whom you want to mail by entering data in this box. Leave this blank if you do not want to narrow your list of mail recipients.
   
• Sub-Reseller / Customer Username (Email Address) – You can specify the Sub-Resellers / Customers Username to whom you want to mail by entering data in this box. Leave this blank if you do not want to narrow your list of mail recipients.
   
• Sub-Reseller / Customer Company – You can specify the Sub-Resellers / Customers Company Name to whom you want to mail by entering data in this box. Leave this blank if you do not want to narrow your list of mail recipients.
   
• Sub-Reseller / Customer City – You can specify the Sub-Resellers / Customers City to whom you want to mail by entering data in this box. Leave this blank if you do not want to narrow your list of mail recipients.
   
• Sub-Reseller / Customer Country – You can specify the Sub-Resellers / Customers Country to whom you want to mail by selecting the name of a Country in this box. Leave this field at the Select a Country option, if you do not want to narrow your list of mail recipients.
   
• Sub-Reseller / Customer Status – You can either mail your Active, Suspended or Any (except Deleted) Sub-Resellers / Customers by selecting one of the values in the drop down menu. Select Any if you do not want to narrow your list of mail recipients. In case of Sub-Resellers, an additional status can be specified as Pending Activation. Click here to read in detail about the Pending Activation status >>
   
• Creation Date – The Creation Date indicates the date when a Sub-Reseller / Customer signed up under you. You must select the Creation Date correctly before being able to send an email to your Sub-Resellers / Customers, by selecting a pre-defined timeframe or specify your own date range. Select All (Slowest Search), to mail all of your Sub-Resellers / Customers.
   
• Total Receipts Between – You can target you email to a specific set of Sub-Resellers / Customers who have deposited/done business with you to a specific figure. Leave this blank if you do not want to narrow your list of mail recipients.
   
• Products – You can mail specific Sub-Resellers who have only signed up for or not signed up for any Product and Service, by toggling the appropriate options. Leave this option on Signed up for -> Select a Product, if you do not want to narrow your list of mail recipients.
   
• Order By – You can sort the list of mail recipients to send mail to, by selecting one of these options.

This tool empowers you with a communication medium, to market your products and services to all your Sub-Resellers and Customers, without you having to use any external means of going about the same.

Sending an E-Mail to your Sub-Resellers / Customers

1. Login to your Reseller Admin Control Panel at http://manage.gossimer.biz/reseller

2. To send an e-mail campaign to your Sub-Resellers by clicking on Sub-Resellers -> Send Mail. Similarly clicking on Customers -> Send Mail does the same for your Customers

3. Enter one or more details (as explained above) to send a targeted mail to a select set of clients, based on the parameters that you have chosen and click on the Submit button.

4. Create an e-mail campaign by filling in all the details mentioned below:

• To – While emailing your Sub-Resellers, you can decide to send emails to either their Reseller Username email address or their Billing Contact email address or their Sales Contact email address or their Technical Support Contact email address or their Abuse Desk Contact email address, depending upon the nature of this email. 

  All mails sent to Customers are delivered to their Customer Username email address itself.
   

• From Name – Depending upon the content of the email, you may choose to send this email from different From Names (like a sales letter may be sent from your Sales Team)
   
• From Address – The From Email Address needs to be relative to the From Name (like the sales letter may be sent through sales@your-comany-domain.com)
   
• Send Reply to – Mention any email address where you want your Sub-Resellers / Customers to respond to, in case they want to discuss some aspect of the email that you are sending them.
   
• Subject – This line signifies the title of the email that you are sending to your Sub-Resellers / Customers and should convey the gist of the email.
   
• Content Type – You can choose to send emails in either plain Text or HTML format, by selecting the same in the drop down.
   
• Message – The complete content of your email needs to be mentioned in this field. In case you are sending an HTML email, remember to set line breaks (<br> or <br />) or enclose paragraphs within <p> and </p> tags.
   
• Confirm Delivery to – Any email address specified in this field is sent a confirmation email, that all your mails have been sent by the system. This ensures that you are informed about the system having mailed each one of your Sub-Reseller / Customer to whom you were mailing using the Send Mail tool.
   
• Send Errors to – Mention an email address here where the system would forward you all undeliverable messages due to any network or recipient’s mail server error or any recipient’s mail account related errors.

5.  Click on the Preview button to review your message before sending. If you are satisfied with the outlook of your message, send the email by clicking the Confirm button.

Tags: Comma Separated Values, Control Panel, Customer Company, Customer Name, Customer Status, Customer Username, Downtime, Drop Down Menu, HTML, Ids, Mail City, Mail Recipients, Mail Tool, Product Offerings, Reseller, Resellers, Target, United States