Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
How does Gossimer, LLC Sub-Domain Forwarding work?
Using the Sub-domain forwarding service, you can forward any visitor from http://subdomain.your-domain-name.com/ to http://destination-domain-name.com/subdomain/. The Sub-Domain Forwarding service can also be used in conjunction with URL Masking and Path Forwarding services.
For example, if Sub-Domain Forwarding is enabled, then:
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http://payments.your-domain-name.com will get successfully forwarded to http://destination-domain-name.com/payments/
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http://credit-card.payments.your-domain-name.com will get forwarded to http://destination-domain-name.com/payments/credit-card/
Enabling / Disabling Sub Domain Forwarding
You can enable / disable Sub-Domain Forwarding after you have bought Domain Forwarding for a particular Domain Name. You need to follow the steps mentioned below to activate the same:
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Login to your Control Panel and search for the domain name.
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Click on the Domain name in the search results to get to the Order Details view.
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Upon clicking on Manage Service, selecting the check box enables Sub-Domain Forwarding, while deselecting the same disables this feature.
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Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is inactive and the functionality associated with it cannot be used. No one can make ANY modifications to this Service unless it is unsuspended.
Follow the steps below to Suspend / Unsuspend Domain Forwarding Service -
1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
2. Go to Products -> Search -> Domain Forwarding Search and perform a search for the Domain for which you wish to Suspend Email Forwarding.
3. In the Search Results, click on Domain Forwarding for the Domain.
4. The next page is the Order Details view, where you would find the Suspend / Unsuspend Button.
- If you wish to Suspend the Service, you would have to select the Check Box for Suspension and enter the reason for Suspension and click on Update.
- to Unsuspend, unselect the Check Box and Update the same.
Tags: Domain Forwarding Service, Domain Search, Domain Service, Email Forwarding, Functionality, Gossimer, Order, Reseller Control Panel, Resellers, Search Domain
In order to manage your domain forwarding orders, you need to search for them from your Control Panel with Gossimer, and access their Order Details view. To do so, follow the simple steps mentioned below –
1. Login to your Control Panel
Resellers do so from http://manage.gossimer.biz/customer.
2. Once logged in to your Control Panel,
Resellers, go to Products -> Search -> Domain Forwarding Search
Customers, go to Domains -> Search -> Domain Forwarding Search
and you can search for the Domain Name which you are looking for (To list all Domain Names you have registered, leave all search parameters blank).
3. In the next page you would see a list of all Domain Names, with Domain Forwarding Service bought through Gossimer.
Tags: Control Panel, Domain Forwarding Service, Domain Name, Domain Names, Domain Search, Domain Service, Gossimer, Manage Domain, Names Domain, Resellers, Search Domain, Search Parameters, Simple Steps
Once you have bought the Domain Forwarding Service for a particular Domain Name, you will have to specify the Destination URL i.e. the URL to which the Domain Name is to be forwarded. This can be achieved by following the steps mentioned below -
1. Login to your Control Panel and search for the domain name for which you have purchased the Domain forwarding service.
2. Click on the Domain name in the search results to get to the Order details view.
3. Click on Manage Service and enter the destination URL in the text box provided. Here you can enter destination URL in any of the form like domain.com, www.domain.com, www.domain.com/index.html or subdomain.domain.com etc.
Domain Forwarding by Gossimer also includes other features like URL Masking, Path Forwarding, Sub-Domain Forwarding, Setting the tag Content and Setting the page Content.
Tags: Control Panel, Destination Url, Details View, Domain Forwarding Service, Domain Name, Domain Service, Manage Service, Page Content, Search Domain, Sub Domain, Tag, Url Forwarding, View 3, www.domain.com, www.domain.com/index.html
Gossimer sends mails to its Customers informing them about all Domain Forwarding Service Orders that are nearing their expiration date.
Customers of Gossimer:
Customers are sent Expiring Domain Forwarding Service Orders Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.
The Reminders are sent to the Customer Username from 45 days prior to the Domain Forwarding Service Order’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).
This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these orders.
Gossimer Resellers can easily view all Expiring and Expired Domain Names from the Renewal Management Interface and choose to Renew any Domain Forwarding Service Order on behalf of their Customer(s).
IMPORTANT
When a Domain Forwarding Service Order Expires,
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the order is immediately Suspended. This means that you would be unable to use your order, until it is Renewed.
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the Customer is sent an e-mail, informing him that he has 15 days to Renew his Domain Forwarding Service Order, post which the order is Deleted.
When the Domain Forwarding Service Order is Deleted, the Customer is sent one final e-mail informing him/her that the order is Deleted, since it was not Renewed within 15 days after Expiry.
Tags: Customer Username, Domain Forwarding Service, Domain Name, Domain Names, E Mail, Expiration Date, Expiry Date, Gossimer, Management Interface, Product Category, Renewal Management, Renewal Reminders, Resellers
Once you have started using the Domain forwarding service, you need to take the following steps to start using it:
A. Change the Name servers of your Domain name to our Name servers.
For your Domain forwarding service to work, it is essential that all queries for your domain name should reach our Domain Forwarding server, which would further redirect it to the destination you have specified.
Thus, it is vital that after you have bought the Service for a particular Domain Name, you need to change the Name Servers for this Domain Name to our Name Servers.
Follow the process outlined below to know what Name servers you need to use:
- Login to your Control Panel and search for the Domain name for which you have purchased the Domain Forwarding service.
- In the Order List View that appears, click on that particular Domain Name.
- In the details view, click on View Name Server Details.
- Here, you would find the list of Name servers you need to set for your Domain name.
If the Domain name for which you have purchased this service is registered with Gossimer, refer to the article on Modifying Name servers to learn how to go about changing your Name servers.
OR
Create an A record for your Domain name pointing to the IP address of the Domain forwarding server
B. Add a destination URL for your Domain name. Click here to find out how.
Once you have done so, your Domain name would start redirecting to its destination URL within 24-72 hours of Name server modification.
In addition to this, you might also want to make some additional settings for your domain name, such as
Enabling Sub-domain forwarding
URL Masking
Adding Meta-tags
Tags: Address Forwarding, Changing Your Name, Control Panel, Destination Url, Details View, Domain Forwarding, Domain Forwarding Service, Domain Masking, Domain Name, Domain Pointing, Domain Server, Domain Service, Ip Address, List Servers, Meta Tags, Name Domain, Name Server, Name Servers, Queries, Server Details, Sub Domain
Once you have setup Domain Forwarding service for your domain name, you need to modify your Name Servers to the specified by Gossimer. Generally your Domain Forwarding service should start working within a span of 24-48 hours.
Do not be confused when you encounter errors such as No NS A records at nameservers while using some DNS Tools like DNSReport.com. This does not indicate an error and will not affect the forwarding of your Domain Name.
Tags: Dns Tools, Domain Forwarding Service, Domain Name, Failure Message, Gossimer, Servers, Setup Domain, Span
You can move a Managed DNS Order (except the one purchased for a .EU domain name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Managed DNS Order and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details
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the Customer Username (Email Address)** of the Customer account where you wish to move the domain name
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the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Managed DNS Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are moving this Managed DNS Order, is the one you really intend to and click on the Confirm button.
Note:
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* If you purchased the Managed DNS Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Managed DNS Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
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** If you are moving the Managed DNS Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may encounter an error while attempting to Move the Managed DNS Order, if
A. One or more Services for this domain name are currently being processed,
OR
B. There is a Pending Invoice for any Service associated with this domain name,
OR
C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Managed DNS Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Domain Forwarding Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Managed DNS Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Managed DNS Order is not possible and you will have to either
OR
E. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
2. If you move the Managed DNS Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Customer Username, Domain Forwarding Service, Eu Domain Name, European Union, Managed DNS Order, Move Services, Moving, Related Services, Services Button
You can Renew/Delete your Domain Forwarding Service Order from the Control Panel, by following the steps mentioned below -
1. Login to your Control Panel and search for the Domain name for which you have purchased this service.
2. In the Order List View that appears, click on that particular Domain Name.
To Renew a Domain Forwarding Service:
To Delete a Domain Forwarding Service:
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Click on Delete Service which would take you to the Delete Service Page.
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Here, you would see details of the refund applicable on deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this service. On confirming the Deletion of this service, changes would be effective immediately.
IMPORTANT
Deletion of this service within 30 days of purchase entitles you to a full refund of your cost price. However, you would not get a refund if you deleted the service after this period.
Tags: Control Panel, Delete, Delete Service, Domain Forwarding Service, Domain Name, Domain Service, Name Domain, Renew Service, Search Domain, Service Changes
