Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
Follow the below mentioned process to install the osCommerce Power Tool on your website:
1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>
2. In the search results view, click on the domain name. This will take you to the Order details view.
3. Click on the Manage Web Hosting Service button in the lower toolbar.
4. Go to Manage Website -> Power Tools. This will present you with a list of Power Tools offered.
IMPORTANT
If you have already installed the osCommerce Power Tool, then instead of the Install link, the Uninstall link would be visible. You may view the details of the existing installation by clicking on the View link under the Details column.
5. In order to install osCommerce, click on Install link under the Status column.
6. In order to install the osCommerce Power Tool you would need to simply input the following details -
i. Database Name – select the database from the drop-down list.
ii. Database Username – select (one of) the Database User(s) whom you have associated with this database, from the drop-down list.
iii. Database User’s Password – provide the password of the Database User, you selected above.
iv. Directory Name – you need to input a new sub-directory name where you want the osCommerce Power Tool to be installed on your website. This sub-directory will be directly under your web directory. You need to provide the directory name without any trailing forward-slash (/).
IMPORTANT
Confirm that you have sufficient Web Space and Database Space before continuing the osCommerce installation, by referring the information provided in the interface.
Should you not have enough Web and/or Database Space, you would need to upgrade your package. Click here to read how to upgrade your package >>
7. Click on the Install button to complete the osCommerce installation.
Besides the above information, you need to provide a few details about the osCommerce Administrator:
1. Admin Name – This is the name of the person who will be administering the osCommerce installation.
2. Password – This is the Administrator’s Password.
3. Confirm Password – Re-enter the Administrator’s Password to confirm the same.
4. Admin Email – Mention the Administrator’s Email Address where important notifications will be sent by the osCommerce Power tool.
Once osCommerce is installed, you can click on the View link under the Details column, to view the details related to osCommerce.
IMPORTANT
URL of the osCommerce Image Gallery Management System: http://<yourdomainname>/<directoryname>/index.php
URL of the osCommerce Admin Control Panel: http://<yourdomainname>/<directoryname>/admin/index.php
Tags: administrator, Control Panel, Database Manager, Database Name, Database Tool, Database User, Details View, Domain Name, Driven Power, Drop Down List, Gt 2, Gt Power, http, Linux, Linux Hosting, Manage Web Hosting Service, Manager Interface, osCommerce Administrator, Php, Power Tool, Power Tools, Service Button, Status Column, sufficient Web Space, View 3, Web Directory, Web Hosting Service
Once you have installed Nucleus on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:
1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>
2. In the search results view, click on the domain name. This will take you to the Order details view.
3. Click on the Manage Web Hosting Service button in the lower toolbar.
4. Go to Manage Website -> Power Tools.
5. Here click on the View link under the Status column, besides the Nucleus Power Tool.
6. This would present you the following details about your current installation
- Nucleus Version
- Nucleus Space Utilization
- Database Name
- Database Username
- Installation Directory Name
- Admin Name (provided at the time of installation)
- Admin Email Address (provided at the time of installation)
- Nucleus URL
- Admin URL
Tags: Control Panel, Database Name, Details View, Directory Name, Domain Name, Glimpse, Gt 2, Gt Power, Installation Directory, Interface, Linux, Linux Hosting, Manage Web Hosting Service, Nucleus, Nucleus installation, Power Tool, Power Tools, Service Button, Space Utilization Database, Status Column, View 3, Web Hosting Service
Gossimer sends mails to its Customers informing them about all Web Hosting packages that are nearing their expiration date.
Customers of Gossimer:
Customers are sent Expiring Web Hosting packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.
The Reminders are sent to the Customer Username from 45 days prior to the Web Hosting package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).
This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these orders.
Gossimer Resellers can easily view all Expiring and Expired Domain Names from the Renewal Management Interface and choose to Renew any Web Hosting package on behalf of their Customer(s).
IMPORTANT
When a Web Hosting package Expires,
-
the package is immediately Suspended. This means that you would be unable to use your package, until it is Renewed.
-
the Customer is sent an e-mail, informing him that he has 15 days to Renew his Web Hosting package, post which the package is Deleted.
When the Web Hosting package is Deleted, the Customer is sent one final e-mail informing him/her that the Web Hosting package is Deleted, since it was not Renewed within 15 days after Expiry.
Tags: Customer Username, Displays, Domain Name, Domain Names, E Mail, Expiration Date, Expiry Date, Gossimer, Hosting Packages, Management Interface, Product Category, Renewal Management, Renewal Reminders, Resellers, Web Hosting, Web Hosting package, Web Hosting package Expires, Web Hosting Packages, Web Packages
Gossimer allows you to receive emails on multiple domain names, at the email addresses created through your Email Hosting package. This enables you to receive emails on multiple domain names, without having to go through the trouble of setting up email addresses for each domain name.
Example 1
If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain.net and yourdomain.info at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain.net and yourdomain.info as aliases for yourdomain.com. Here, emails sent to user@yourdomain.net and user@yourdomain.info can be received at user@yourdomain.com.
Example 2
If you have bought Email Hosting for yourdomain.com and want to receive emails sent to email addresses on yourdomain1.com and yourdomain2.com at the email addresses created for yourdomain.com, then you may do so by mentioning yourdomain1.com and yourdomain2.com as aliases for yourdomain.com. Here, emails sent to user@yourdomain1.com and user@yourdomain2.com can be received at user@yourdomain.com.
You can add up to 5 Domain Aliases with each Email Hosting package that you purchase. However, note that DNS Services in your Email Hosting package are included only for the primary domain name, and not for the Domain Aliases.
Click here to read how to add Domain Aliases to your Email Hosting package >>
Tags: Alias, DNS, Dns Services, Domain Aliases, Domain Name, Domain Names, Email Addresses, Email Hosting, Emails, Gossimer
If you do not wish to use a specialized FTP client, you can also use your web browser to upload/download/delete your files. Follow the process mentioned below to do so:
IMPORTANT
The process demonstrated below is common to all web browsers. We have here chosen Microsoft Internet Explorer browser to explain the same.
1. In the browser address bar, type: (ftp://username:password@yourdomainname.com). Type it without the parenthesis and customize the information, such that
- username -> Your FTP username
- password -> Your FTP password
- yourdomainname.com -> your domain name
Press enter.
2. Once connected, double-click the folder to which you wish to upload the files, to open it.
3. Open another explorer window and go to the folder where your html files (that you want to upload) are located. Click and drag the files to upload from the explorer window to the Internet Explorer window that is showing web. The files will be uploaded.
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Enabling Active/Passive mode FTP
Different modes of data connection can be used during FTP. Click here to know more details >>
The data connection mode can be modified under Internet Explorer as explained below. If you are using a web browser other than Internet Explorer, you may look out for the option to enable Passive/Active mode in the browser’s help section or contact the vendor’s support centre.
a. Open Internet Explorer. Under Tools menu, click Internet Options.
b. Go to the Advanced tab. Under the Browsing section, select the check box adjacent to Enable folder view for FTP sites.
By default, the Passive mode is enabled. Under the Browsing section, uncheck Use Passive FTP to enable Active mode.
Click Apply and then OK to save the changes.
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NOTE: In case you are unable to connect via FTP, there maybe several factors responsible for it. Click here to know about them >>
Tags: Browser Address Bar, click
Internet Options, Connection Mode, Domain Name, Double Click, Ftp Client, ftp://username, Help Section, HTML, Html Files, Internet Explorer, Internet Explorer browser, Internet Explorer Window, Internet Options, Microsoft, Microsoft Browser, Microsoft Explorer, Modes, Open Internet Explorer, Parenthesis, Passive Ftp, Passive Mode, Several Factors, Type Ftp, Web Browser, Web Browsers
The Redirect Manager (available ONLY with our Linux Hosting Packages) in your Control Panel gives you the ability to seamlessly forward requests for any local folder, sub-folder or file on your website to another Domain name, URL or IP address. For example, if you want http://www.your-domain-name.com/somepath to redirect to http://www.some-other-domain.com, then you can use the Redirect Manager to define a rule for this. It is very easy-to-use, and allows you to add as many such web forwarding rules as you want.
Enabling Redirection
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> Web Server Manager -> Redirect Manager -> Add Redirect.
5. Here, specify the following details:
- Redirect from URL: The URL on your website which you wish to redirect
- Redirect to URL: The destination URL to which you wish to redirect
6. Click on Submit.
Modifying Redirection
1. Perform steps 1-3 mentioned in the above process.
2. In the Website Management interface pop-up that follows, go to Manage Website -> Web Server Manager -> Redirect Manager -> List Redirects.
3. Click on the Redirect From link to go to the Redirect Details page for that specific redirection.
4. You can modify the Redirect To URL field value.
5. Click on Submit.
Disabling Redirection
1. Perform steps 1-2 mentioned in the above (modifying redirection) process.
2. Select the checkbox adjacent to one or more redirects, which you wish to disable.
3. Click on Delete button and confirm the action by clicking on OK.
4. Click on Delete to provide the final approval for deletion.
IMPORTANT
In order to complete the action, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, each one of the above mentioned actions might take upto 20 minutes to be effective.
Tags: Checkbox, Control Panel, Destination Url, Details View, Domain Address, Domain Name, Final Approval, Forward Requests, Gt 2, Gt Web, Ip Address, Linux, Manage Web Hosting Service, Management Interface, Manager, Redirect Manager, Redirect Url, Search Domain, View 3, web forwarding, Web Hosting Service, Web Redirect, Web Server, Web Server Manager, Website Management
All domain names (except a .EU, .UK, .CC, .TV and .WS domain name) have a Domain (Transfer) Secret Key/Authorization Code associated with them. This would be required if you want to have such a domain name Transferred. Gossimer provides you with the unique facility of modifying your Domain (Transfer) Secret for each domain name. You can thus have a Domain (Transfer) Secret of your choice for each domain name.
This can be fulfilled by the following simple steps -
- Login to your Control Panel and search for the domain name whose transfer secret you wish to modify. Click here to know how >>
- Click on the domain name in the search results to get to the Order details view.
- The Domain Secret field in the Order Information part will have a link to view your Domain Secret over a secure connection. Clicking this link will open a new window where the current Domain (Transfer) Secret will be displayed.To Modify the Domain (Transfer) Secret, click on the Modify Domain Secret button in the Domain Registration toolbar of the Order details view page. In the resulting page, provide a Domain (Transfer) Secret of your choice in the New Domain Secret textbox and click on Continue to save the change.
IMPORTANT
- In case of a .COM/.NET domain name, the Domain Secret field may have a link to set a Domain (Transfer) Secret (instead of a link to view the current Domain (Transfer) Secret) which can be used as mentioned below:
1. Click on the Click here to create Domain Secret link in the Domain Secret field.
2. In the next page, provide a Domain (Transfer) Secret of your choice in the New Domain Secret textbox and click Continue to save the change.
- Once a domain name having an associated Domain (Transfer) Secret is Transferred to Gossimer from another Registrar, our System would set a new Domain (Transfer) Secret for such a domain name. This process is implemented from a security perspective.
Tags: Authorization Code, Cc Domain, Control Panel, Domain Cc, Domain Name, Domain Names, Domain Registration, Domain Search, Domain Transfer, Name Domain, Net Domain, New Domain, Registrar, Search Domain, Secret Button, Secret Key, Secure Connection, Simple Steps, Transfer Domain, Tv Domain, Uk Cc, Uk Domain
When you place a request for a domain name to be transferred to Gossimer, the system retrieves the whois details for the domain name by connecting to port 43 on the current Registrar’s Whois server. Once these are obtained, the system sends the transfer authorization email (containing the FOA, or Form of Authorization) to the Administrative contact, as seen therein.
If the email was not received by the Admin contact, you can click on Resend Authorization Request in your Control Panel, whereupon the system sends the mail to the same email address, retrieved as mentioned above.
However, if you were to change the Administrative contact email address for your domain name after the authorization mail was sent, attempting to Resend Authorization request would still send the email to the old address.
As such, if you want the authorization mail to be sent to a different email address, the only possible method is to
1. Contact our Support Team at support@gossimer.com, and ask them to Cancel the transfer request
2. Modify the Admin contact email address at the Current registrar
3. Reinitiate the transfer request from your Control Panel.
Tags: Authorization Request, Cancel, Change Address, Change Email, Contact Team, Control, Control Panel, Current, Current Registrar, Domain Name, Email Address, Email Domain, Foa, Mail, Mail Email, Send Email, Transfer Request, Whois Server
Child Name Servers are Name Servers which are registered with the Registry under your domain name. You have to register Name servers with the Registry, before you can use them as Name Servers for registering domain names. Child Name Servers can be registered only by the owner of the domain name under which they are registered. For instance, a Child Name Server ns2.xyz.com can only be registered by the Owner of xyz.com.
Managing Child Name Servers
- Login to your Control Panel, search for the domain name and proceed to the Order Details view. Click here to read how >>
- Click on the Manage Child Name Server button.
Here, you can:
Add a Child Name Server
Enter the Host Name of the Child Name Server you wish to add in the Host Name box, key in its IP Address and click on Submit.
For example, for yourdomainname.com, you may use the Host Name as “ns1″ and IP Address as “111.222.333.444″.
IMPORTANT
- A domain name can have any* number of Child Name Servers associated with it.
- Each Child Name Server (except for .EU and .UK domain names) can have upto 13 unique IP Addresses associated with it. For example, you can Registrar a Child Name Server with the Host Name “ns1″ and associate upto 13 unique IP Addresses with this Host Name.In case of .EU domain names, each Child Name Server can have upto 9 unique IP Addresses associated with it. For example, you can Registrar a Child Name Server with the Host Name “ns1″ for yourdomainname.eu and associate upto 9 unique IP Addresses with this Host Name.
In case of .UK domain names, each Child Name Server can have only a single unique IP Address associated with it. For example, you can Registrar a Child Name Server with the Host Name “ns1″ for yourdomainname.uk and associate only a single unique IP Address with this Host Name.
- Registering a Child Name Server as mentioned above is just the first step. The Child Name Server needs to be registered at the Registry to only serve as a non-authoritative Record should your Child Name Server not be resolvable in some extreme condition.This Name Server would start working only after you have added an Address (A) Record or Canonical (CNAME) Record for this Name Server within the Zone for the domain name (of this Child Name Server) at your own DNS Server, thus binding the NS to the IP Address.
Examples
i. If you are running your own DNS Servers, then you would need to add a Zone for the domain name yourdomainname.com and create an A Record like
ns1.yourdomainname.com. 38400 IN A 111.222.333.444
ii. If you wish to simply point your Name Servers to another Name Servers, then you may do so either way -
- you may either add a CNAME Record to your Service Provider’s Name Server, after buying Managed DNS service through them -
ns1.yourdomainname.com. 38400 IN CNAME ns1.serviceprovider.com,
or
- you may add an Address Record to your Service Provider’s Name Server IP Address, after buying Managed DNS service through them -ns1.yourdomainname.com. 38400 IN A 777.888.999.000
- *In case of .EU domain names, all Child Name Servers that you create/add, are automatically associated with that .EU domain name as a Name Server. Due to this limitation, you will only be able to add upto 9 Child Name Servers for .EU domain names (Note: The maximum number of Name Servers that can be associated with any .EU domain name is 9). If you have already added other Name Servers (not Child Name Servers of this .EU domain name), then the number of Child Name Servers that you can create would reduce by that many. Click here to know more about Name Servers >>Example
i. yourdomainname.eu
Child Name Servers created – ns1.yourdomainname.eu and ns2.yourdomainname.eu
Thus, Name Servers automatically added for this domain name – ns1.yourdomainname.eu and ns2.yourdomainname.eu
ii. yourotherdomainname.eu
Name Servers used – ns1.hostingprovider.com, ns2.hostingprovider.com
Child Name Servers created – ns1.yourotherdomainname.eu, ns2.yourotherdomainname.eu
Thus, Name Servers automatically added for this domain name – ns1.yourotherdomainname.eu, ns2.yourotherdomainname.eu
So in all 4 Name Servers will be associated with yourotherdomainname.eu – ns1.hostingprovider.com, ns2.hostingprovider.com, ns1.yourotherdomainname.eu, ns2.yourotherdomainname.eu
This means that now for the domain name yourotherdomainname.eu, you can only add upto 5 other Child Name Servers or Name Servers since every time you create a Child Name Server, it gets automatically associated with the .EU domain name as a Name Server.
- *In case of .UK domain names, all Child Name Servers that you create/add, are automatically associated with that .UK domain name as a Name Server. Due to this limitation, you will only be able to add upto 10 Child Name Servers for .UK domain names (Note: The maximum number of Name Servers that can be associated with any .UK domain name is 10). If you have already added other Name Servers (not Child Name Servers of this .UK domain name), then the number of Child Name Servers that you can create would reduce by that many. Click here to know more about Name Servers >>
Example
i. yourdomainname.uk
Child Name Servers created – ns1.yourdomainname.uk and ns2.yourdomainname.uk
Thus, Name Servers automatically added for this domain name – ns1.yourdomainname.uk and ns2.yourdomainname.uk
ii. yourotherdomainname.uk
Name Servers used – ns1.hostingprovider.com, ns2.hostingprovider.com
Child Name Servers created – ns1.yourotherdomainname.uk, ns2.yourotherdomainname.uk
Thus, Name Servers automatically added for this domain name – ns1.yourotherdomainname.uk, ns2.yourotherdomainname.uk
So in all 4 Name Servers will be associated with yourotherdomainname.uk – ns1.hostingprovider.com, ns2.hostingprovider.com, ns1.yourotherdomainname.uk, ns2.yourotherdomainname.uk
This means that now for the domain name yourotherdomainname.uk, you can only add upto 6 other Child Name Servers or Name Servers since every time you create a Child Name Server, it gets automatically associated with the .UK domain name as a Name Server.
Modifying a Child Name Server
Modifying the Hostname – Make the modifications in the Host Name textbox and click on the Modify Host Name button.
Modifying the IP Address – Make the modifications in the IP Address textbox and click on the Modify IP Address button.
Deleting a Child Name Server
Click on the Red Cross button.
IMPORTANT
You may get an error while Deleting a Child Name Server if this is being used by another domain name of the same extension as a Name Server.
For Example,
If the Child Name Server ns1.yourdomainname.com is being used by xyz.com as its Name Server, then you will not be able to delete ns1.yourdomainname.com until xyz.com modifies its Name Server (to some other Name Server).
However, if xyz.info was using ns1.yourdomainname.com as its Name Server, then you would not face any issue while deleting your Child Name Server - ns1.yourdomainname.com.
Tags: 888.999.000, Authoritative Record, Box Key, Control Panel, Details View, DNS, Domain Name, Eu Domain Names, European Union, Host Name, Ip Address, Ip Addresses, Name Server, Nova Scotia, Ns1, Red Cross, Registering Domain Names, Registrar, Server Button, Servers, Uk Domain Names
Follow this process and add FTP users to upload content for your website.
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> FTP User Manger -> Add FTP User.
5. The form on this page has the following details, specify these for the new FTP user:
- Username: A standard username for the new FTP user.
- Password: A password which the new FTP user would provide on login.
- Home directory: The user will automatically be directed to this directory; his access will be restricted to this directory and all its sub-directories. This user will not be able to access any files in a parent directory. The “Home Directory” has to exist at the time of adding the user; by default, it is set to root.
- Restrict Web Space: This allows you to restrict the amount of content that the FTP user can upload to your website.
6. Once you have provided all details necessary, click on Add. This will create a new FTP user.
Tags: Control Panel, Details View, Domain Name, Ftp Upload, Home Directory, Manage Web Hosting Service, Management Interface, Parent Directory, View 3, Web Hosting Service, Web Space, Website Management
If for some reason, you wish to uninstall your WordPress Power Tool, you may do so by following the below mentioned process:
-
Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to know how to accomplish this >>
-
In the search results view, click on the domain name. This will take you to the Order details view.
-
Click on the Manage Web Hosting Service button in the lower toolbar.
-
Go to Manage Website -> Power Tools.
-
In order to uninstall WordPress, click on the Uninstall link under the Status column, besides the WordPress Power Tool.
-
Confirm the process by clicking on the Uninstall button.
Tags: Control Panel, Details View, Domain Name, Gt Power, Power Tool, Power Tools, Search Results, Service Button, Status Column, Uninstall Button, Web Button, Web Hosting Service, Web Service, Website Tools, Wordpress
A Discount can be offered on any Invoice that has not been fully reversed (ie. that has not been Cancelled and/or Discounted). You can apply multiple discounts on an Invoice as long it has not been fully reversed.
Reference:
Cancellation of a Pending Invoice/Debit Note explained in detail >>
How to apply discount to a Pending Invoice >>
The Discount button is visible only upon clicking an Invoice. The Discount button will not be visible for an Invoice which has already been fully reversed due to either a previous Discount or Bad Debts or Sales Reversal. This implies that
Maximum Discount possible = Invoice Amount – Reversals
Here, Reversals could be either due to Bad Debts or Discounts or Sales Reversals. Of course, since a Bad Debt Reversal and a Sales Reversal, fully balances an Invoice, the question of applying any further Discount does not arise.
Example 1
Suppose you have already executed the registration request of a domain name of your Customer X and have a Pending Invoice
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 100 (INR 5000)
Conversion Rate: 50
Then you decide to give a discount of USD 10 to X on the USD 100 Invoice.
Transaction ID: 2
Credit Note Description: Discount Credit on Transaction ID 1
Credit Note Amount: USD 10 (INR 500)
Credit Note Pending Amount: USD 10 (INR 500)
Conversion Rate: 50
The system would now balance this Credit Note against the Invoice resulting in the below status -
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 90 (INR 4500)
Conversion Rate: 50
Transaction ID: 2
Credit Note Description: Discount Credit on Transaction ID 1
Credit Note Amount: USD 10 (INR 500)
Credit Note Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Now after receiving the Discount, X pays for the Pending Invoice of USD 90.
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Transaction ID: 3
Receipt Description: Payment received for domain registration (Transaction ID 1)
Receipt Amount: USD 90 (INR 4500)
Receipt Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
In this example, your Customer paid for an Invoice after you gave him a Discount.
Example 2
Say your Customer Y needs to pay for pay for a USD 100 Invoice
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 100 (INR 5000)
Conversion Rate: 50
Now your Customer Y chooses to pay you the entire amount. This changes the status of the transaction to -
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Transaction ID: 2
Receipt Description: Payment received for Transaction ID 1
Receipt Amount: USD 100 (INR 5000)
Receipt Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Pleased with the loyalty of this Customer, you choose to give him a 10% discount.
Transaction ID: 3
Credit Note Description: Discount Credit on Transaction ID 1
Credit Note Amount: USD 10 (INR 500)
Credit Note Pending Amount: USD 10 (INR 500)
Conversion Rate: 50
The above Credit Note may now be utilised by your Customer towards any other purchases.
Example 3
Suppose your Customer Z needs to pay for pay for a USD 100 Invoice
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 100 (INR 5000)
Conversion Rate: 50
On this Invoice amount, you choose to offer him a Discount of 10%
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 90 (INR 4500)
Conversion Rate: 50
Transaction ID: 2
Credit Note Description: Discount Credit on Transaction ID 1
Credit Note Amount: USD 10 (INR 500)
Credit Note Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Then your Customer Z refuses to pay you the remaining amount, so you decide to Cancel the Pending Invoice amount as Bad Debts
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Transaction ID: 2
Credit Note Description: Discount Credit on Transaction ID 1
Credit Note Amount: USD 10 (INR 500)
Credit Note Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Transaction ID: 3
Credit Note Description: Bad Debts Credit on Transaction ID 1
Credit Note Amount: USD 90 (INR 4500)
Credit Note Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Example 4
Suppose your Customer L and has a Pending Invoice of USD 100
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 100 (INR 5000)
Conversion Rate: 50
Then you decide to give a discount of USD 10 to L
Transaction ID: 2
Credit Note Description: Discount Credit on Transaction ID 1
Credit Note Amount: USD 10 (INR 500)
Credit Note Pending Amount: USD 10 (INR 500)
Conversion Rate: 50
The system would now balance this Credit Note against the Invoice resulting in the below status -
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 90 (INR 4500)
Conversion Rate: 50
Transaction ID: 2
Credit Note Description: Discount Credit on Transaction ID 1
Credit Note Amount: USD 10 (INR 500)
Credit Note Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Now after receiving the Discount, L pays for the Pending Invoice of USD 90.
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Transaction ID: 2
Credit Note Description: Discount Credit on Transaction ID 1
Credit Note Amount: USD 10 (INR 500)
Credit Note Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Transaction ID: 3
Receipt Description: Payment received for domain registration (Transaction ID 1)
Receipt Amount: USD 90 (INR 4500)
Receipt Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Now you decide to give a further USD 25 discount to L.
Transaction ID: 1
Invoice Amount: USD 100 (INR 5000)
Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Transaction ID: 2
Credit Note Description: Discount Credit on Transaction ID 1
Credit Note Amount: USD 10 (INR 500)
Credit Note Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Transaction ID: 3
Receipt Description: Payment received for domain registration (Transaction ID 1)
Receipt Amount: USD 90 (INR 4500)
Receipt Pending Amount: USD 0 (INR 0)
Conversion Rate: 50
Transaction ID: 4
Credit Note Description: Discount Credit on Transaction ID 1
Credit Note Amount: USD 25 (INR 1250)
Credit Note Pending Amount: USD 25 (INR 1250)
Conversion Rate: 50
IMPORTANT
A Discount is always provided on the Invoice Amount and not on the amount after any Taxes. When you apply Discount to an Invoice, our system would automatically calculate the applicable tax and apply the same to the Discount Credit Note.
For example, if the Invoice amount is USD 10 and the applicable Tax is 10%, then the total Invoice amount would be displayed as USD 11 (10 + 1 tax). If you wish to give a USD 5 discount on this Invoice, you need to specify the Discount amount as USD 5 itself. When the Discount Credit Note is raised, the total amount would appear as USD 5.50 (5 + 0.5 tax).
Tags: Bad Debt, Bad Debts, Cancellation, Conversion Rate, Credit Note, Discount Button, Domain Name, Inr, Invoice, Maximum Discount, Receipt, Registration Request, Reversals, Transaction, Transaction Id, USD
Follow the process mentioned below to modify/delete an existing backup policy:
1. Login to your Control Panel, search for the domain name for which you have purchased this hosting package and proceed to the Order Details view. Click here to read how >>
2. Click on Manage Web Hosting Service in the lower toolbar.
3. In the Website Management interface pop-up that follows, go to Manage Website -> Backup Manager -> List Backup Policies.
4. Here, you can modify/delete a backup policy as mentioned below -
Modifying a Backup Policy
- Click on the link for the directory whose backup policy you wish to modify.
- Modify one of the following fields -
- No. of Backlogs – Your backup archives will be rotated these many times before being deleted.
- Rotation Cycle - Select either Daily, Weekly or Monthly from the drop-down. Archive files are rotated depending upon the cycle you select.
- Click on Submit.
Deleting a Backup Policy
- Select the check box adjacent to the directory whose backup policy you wish to delete.
- Click on Delete and then click on OK.
- Confirm the deletion by clicking on Delete.
Tags: Archive Files, Backlogs, Backup Manager, Backup Policies, Backup Policy, Control Panel, Delete, Details View, Directory, Domain Name, Gt 2, Manage Web Hosting Service, Management Interface, Manager Gt, Rotation Cycle, Web Hosting Service, Website Management
PhPMyAdmin is a tool that helps you construct and manage your databases efficiently. Using PhPMyAdmin is very simple, just follow the process outlined below to connect to your database using PhPMyAdmin.
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> List Databases.
5. Click on the database to which you wish to connect.
6. A new popup window will open asking for username and password. Enter your database username and password in order to login.
You will then be logged in to the PhPMyAdmin interface where you can manage your database.
Tags: 3 Web, Control Panel, Database Manager, Databases, Details View, Domain Name, Manage Web Hosting Service, Management Interface, Password Database, Phpmyadmin, Popup Window, View 3, Web Hosting Service, Web Service, Website Management
Follow the process mentioned below to delete an existing Database User:
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> List Databases.
5. The following page would contain a list of Databases associated with your website, with complete details for each Database such as the Database name, space utilization and the Users associated with it. Here, click on the User whom you wish to delete.
6. In the User details view that follows, click on Delete.
IMPORTANT
If you have installed a Power Tool in your Web Hosting Package, then you need to ensure that you do not perform any of the following actions:
- Modification/Deletion of the Database, that you selected during installation of the Power Tool
- Modification/Deletion of the Database User, that you selected during installation of the Power Tool
Tags: Control Panel, Database Manager, Database Name, Database User, Databases, Delete, Details View, Domain Name, Manage Web Hosting Service, Management Interface, Mysql Database, Power Tool, Space Utilization, View 3, Web Hosting package, Web Hosting Service, Website Management
The concept of Locked funds is really simple. Every Order that is processed deducts funds from your Account. However, some Orders (like Transfer of Domain Name from other Registrar to Gossimer) typically take some time to get processed. The process of executing an Order consists of several steps. There is a chance that the steps may fail and the Order does not get processed. Therefore, we deduct funds from your account only at the last step after the Processing is complete, and the Order has been successfully executed.
However, in order to prevent the possibility of your Reseller account not having funds at that time, when the Order is processed successfully, we lock the amount of funds required for a particular Order, while it is processing. As soon as the Order Processing steps are complete the Locked funds are either deducted from your Reseller account or the lock is removed and the funds are credited back to your Reseller account depending on whether the Execution of the particular Requested Action was successful or not.
There are also times when the process of executing a particular Action of an Order takes several days. Some Requests may take 5-10 days to get processed. We would in this case lock the funds required for a successful completion of the Request at the beginning of the Request, as soon as it is executed. Once the Order is executed Successfully, we would deduct these funds from your Reseller account. If the Order fails, we would credit the Locked funds back to your Reseller account.
For instance, if there is an Order executing in your Reseller account which is likely to take 5-10 days, and your Reseller purchase price for the Order is USD 10, we would then lock USD 10 out of your Reseller available balance and begin processing this Order. If the Order is processed successfully we would deduct this USD 10 from your Reseller balance. If the Order fails we would simply remove the lock on the USD 10.
As a Reseller you can also check out the Locked Funds for your account, from My Billing -> List Locked Funds.
Please note that the concept of Locked Funds would ALWAYS be applicable for your account and your Sub-Resellers. In case of Customers, their funds would be locked only in case of Bulk Orders, i.e. Bulk Registration, Bulk Renewal (through Renewal Management) and Bulk Transfer.
Tags: Domain Name, Execution, Fun, List Locked Funds, Locked Funds, Order Processing, Registrar, Reseller Account, Several Steps, USD
When you create a MS SQL database in your Windows Hosting package, it is compulsory for you to create a Database user who can update the database. Gossimer allows you to add further database users, provided that the total number of users across all your databases does not exceed 100.
Follow the process mentioned below to add additional Database Users for your MS SQL database:
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> Add Database User.
5. On this page, specify the following details
- Database: The name of the database for which you wish to add this User.
- Database Username: The username for the user you are creating.
- Password: A password for the user you are creating.
6. Once you have specified all details, click on Submit.
Tags: Control Panel, Database Manager, Database User, Database Users, Databases, Details View, Domain Name, Gossimer, Manage Web Hosting Service, Management Interface, Microsoft Windows, Ms Sql Database, SQL, View 3, Web Hosting Service, Website Management
Collaboration Data Objects for Windows NT Server (CDONTS) component is a very old component shipped mainly with Windows 2000 server. Like Collaboration Data Objects (CDO), this too can be used to accept feedback from visitors via an online form which on submission would send you an Email about the information filled in by the visitor.
IMPORTANT
Now with the arrival of Windows 2003 this component has been deprecated. Gossimer suggests that you upgrade your scripts to CDO.
You may use the sample script provided by Gossimer, and customise it to your needs. You would need to change the From Email address in the field objMail.From to any Email address on the same domain name where you are incorporating this script. For example, if your Domain Name is abc.com, then you may define the From Email address as some-name@abc.com. This Email address need not be existing on the Mail Server of abc.com, however, the domain name in the objMail.From has to be yours. You may use an Email address like Do_Not_reply@abc.com.
The Email address in the objMail.To field needs to be changed to your Email address, where you wish to receive Emails submitted through the form.
Sample Script
<%
Set objMail = Server.CreateObject(“CDONTS.NewMail”)
objMail.From = “some-name@abc.com”
objMail.Subject = “Testing Mail”
objMail.To = “user@abc.com”
objMail.Body = “Testing ….”
objMail.Send
Response.Write “Mail Sent …..”
Set objMail = nothing
%>
Tags: Abc, Cdonts Newmail, Change Address, Change Email, Collaboration Data Objects, Collaboration Server, Domain Name, Email Address, Email Information, Gossimer, Incorporating, Lt, Mail Server, Microsoft Windows, online form, Scripts, Send Email, Server Createobject, Submission, Windows 2000, Windows 2000 Server, Windows Nt Server, Windows Server, Write Mail
In order to use the Live Chat Service on your website, you need to retrieve the HTML code and put it on your website.
Follow the steps mentioned below to obtain the code:
1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>
2. Here, click Manage Live Chat Service. This will take you to the Registered members area.
3. Here, click the code that you require from the different types of codes listed under INTEGRATION CODE section, and copy this code to your website. Click here to know about different types of codes available >>
IMPORTANT
1. If you use the code available within the LivehelpGenie Operator software, the visitors will be visible only to the Agent who copied the code.
2. The code provided in the software is different than the one provided within the control panel.
3. Ports in the range 37643 to 37648 need to be enabled/opened for the following to work:
i. Live Chat Agent software – If this software is installed on a computer that is behind a Firewall or Proxy Server, then you need to request your System Administrator to enable/open these ports for you.
If you are connected to the Internet via a Cable/DSL ISP, then you need to contact your ISP and request them to enable these for you. Typically, Dial-up Internet users do not face port blocking issues and would not have to request their ISP for enabling these ports.
ii. Live Chat code for your website – If the web server where your website is hosted (which has the LivehelpGenie Live Chat code installed) behind a Firewall, then you need to request your Web Hosting Provider to enable/open these ports for you.
Tags: Agent Software, Area 3, Cable Dsl, Chat Code, Chat Service, Control Panel, Domain Name, Firewall, Gt 2, HTML, Html Code, Integration Code, Internet Users, Isp, Live Chat, Live Chat Service, Members Area, Operator Software, Ports, Proxy Server, Registered, System Administrator, Web Hosting, Web Hosting Provider, Web Server
Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is inactive and the functionality associated with it cannot be used. No one can make any modifications to this Service, unless it is unsuspended.
Follow the steps below to Suspend / Unsuspend the Live Chat Service for a Domain Name:
1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
2. Go to Products -> Search -> Live Chat Service Search and search for the Domain Name for which you wish to suspend the Live Chat Service.
3. In the Order list, click the Domain Name. This will take you to the Order Details view.
4. Here, click Suspend / Unsuspend.
- If you wish to Suspend the Service, you would have to select the check box for Suspension, enter the reason for Suspension and click Update.
- For Unsuspending, unselect the check box and click Update.
Tags: Chat Service, Details View, Domain Name, Functionality, Gossimer, Live Chat, Live Chat Service, Reason, Reseller Control Panel, Resellers, Search Domain, Search Service, Service Search
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