29 Jul 10 Sending Mails to your Sub-Resellers and/or your Customers

You can use the Send Mail tool provided in your Control Panel, to send e-mails to all/selected Sub-Resellers and Customers of yours, regarding your various product offerings, pricing changes, downtime outages, etc..

You can target your Sub-Resellers / Customers, by searching for them according to one or more of the following criteria:

Sub-Reseller / Customer Ids (comma-separated) – If you wish to mail to only a specific set of your Sub-Resellers / Customers, then you need to specify their IDs as comma separated values. Leave this blank if you do not want to narrow your list of mail recipients.
Sub-Reseller / Customer Name – You can specify the Sub-Resellers / Customers Name to whom you want to mail by entering data in this box. Leave this blank if you do not want to narrow your list of mail recipients.
Sub-Reseller / Customer Username (Email Address) – You can specify the Sub-Resellers / Customers Username to whom you want to mail by entering data in this box. Leave this blank if you do not want to narrow your list of mail recipients.
Sub-Reseller / Customer Company – You can specify the Sub-Resellers / Customers Company Name to whom you want to mail by entering data in this box. Leave this blank if you do not want to narrow your list of mail recipients.
Sub-Reseller / Customer City – You can specify the Sub-Resellers / Customers City to whom you want to mail by entering data in this box. Leave this blank if you do not want to narrow your list of mail recipients.
Sub-Reseller / Customer Country – You can specify the Sub-Resellers / Customers Country to whom you want to mail by selecting the name of a Country in this box. Leave this field at the Select a Country option, if you do not want to narrow your list of mail recipients.
Sub-Reseller / Customer Status – You can either mail your Active, Suspended or Any (except Deleted) Sub-Resellers / Customers by selecting one of the values in the drop down menu. Select Any if you do not want to narrow your list of mail recipients. In case of Sub-Resellers, an additional status can be specified as Pending Activation. Click here to read in detail about the Pending Activation status >>
Creation Date – The Creation Date indicates the date when a Sub-Reseller / Customer signed up under you. You must select the Creation Date correctly before being able to send an email to your Sub-Resellers / Customers, by selecting a pre-defined timeframe or specify your own date range. Select All (Slowest Search), to mail all of your Sub-Resellers / Customers.
Total Receipts Between – You can target you email to a specific set of Sub-Resellers / Customers who have deposited/done business with you to a specific figure. Leave this blank if you do not want to narrow your list of mail recipients.
Products – You can mail specific Sub-Resellers who have only signed up for or not signed up for any Product and Service, by toggling the appropriate options. Leave this option on Signed up for -> Select a Product, if you do not want to narrow your list of mail recipients.
Order By – You can sort the list of mail recipients to send mail to, by selecting one of these options.

This tool empowers you with a communication medium, to market your products and services to all your Sub-Resellers and Customers, without you having to use any external means of going about the same.

Sending an E-Mail to your Sub-Resellers / Customers

1. Login to your Reseller Admin Control Panel at http://manage.gossimer.biz/reseller

2. To send an e-mail campaign to your Sub-Resellers by clicking on Sub-Resellers -> Send Mail. Similarly clicking on Customers -> Send Mail does the same for your Customers

3. Enter one or more details (as explained above) to send a targeted mail to a select set of clients, based on the parameters that you have chosen and click on the Submit button.

4. Create an e-mail campaign by filling in all the details mentioned below:

To – While emailing your Sub-Resellers, you can decide to send emails to either their Reseller Username email address or their Billing Contact email address or their Sales Contact email address or their Technical Support Contact email address or their Abuse Desk Contact email address, depending upon the nature of this email.
All mails sent to Customers are delivered to their Customer Username email address itself.
From Name – Depending upon the content of the email, you may choose to send this email from different From Names (like a sales letter may be sent from your Sales Team)
From Address – The From Email Address needs to be relative to the From Name (like the sales letter may be sent through sales@your-comany-domain.com)
Send Reply to – Mention any email address where you want your Sub-Resellers / Customers to respond to, in case they want to discuss some aspect of the email that you are sending them.
Subject – This line signifies the title of the email that you are sending to your Sub-Resellers / Customers and should convey the gist of the email.
Content Type – You can choose to send emails in either plain Text or HTML format, by selecting the same in the drop down.
Message – The complete content of your email needs to be mentioned in this field. In case you are sending an HTML email, remember to set line breaks (<br> or <br />) or enclose paragraphs within <p> and </p> tags.
Confirm Delivery to – Any email address specified in this field is sent a confirmation email, that all your mails have been sent by the system. This ensures that you are informed about the system having mailed each one of your Sub-Reseller / Customer to whom you were mailing using the Send Mail tool.
Send Errors to – Mention an email address here where the system would forward you all undeliverable messages due to any network or recipient’s mail server error or any recipient’s mail account related errors.

5. Click on the Preview button to review your message before sending. If you are satisfied with the outlook of your message, send the email by clicking the Confirm button.

IMPORTANT

At any point of time you can launch up to 4 email campaigns using the Send Mail Tool. You will be able to send another email campaign after at least one of the previous 4 campaigns have been completely sent out by the system.

For example, if you have chosen to Send emails to your Sub-Resellers based in USA, that is treated as a single email campaign. Another campaign could be a Send Mail to all your Customers. Just like these, you can at a time send 4 email campaigns and the system will not allow you to send another campaign until one of these 4 campaigns have been sent by the system.

Tags: Comma Separated Values, Control Panel, Customer Company, Customer Name, Customer Status, Customer Username, Downtime, Drop Down Menu, HTML, Ids, Mail City, Mail Recipients, Mail Tool, Product Offerings, Reseller, Resellers, Target, United States

Filed in Reseller Control Panel Guide with 0 Comments

29 Jul 10 How do I configure Multiple Language support for the SuperSite/PartnerSite?

By default, the entire content of the SuperSite/PartnerSite is provided by us in English. However, you can not only edit the text but also add other languages, thus allowing you to display your SuperSite/PartnerSite in multiple languages.

Adding a Language for your SuperSite/PartnerSite

Click on the Configure Languages and Themes link.

Here you will see the default languages we offer the SuperSite in. You can add other languages by following the below mentioned steps -

a. Click on the Add new Language link on the top right-hand corner of this page.

b. Select a New Language from the Choose Language to Add drop-down menu. If this language is read from right to left, you need to select the check box adjacent to Right to Left (RTL) and click on Add to add the language.

IMPORTANT

A. Languages such as Arabic, Hebrew, etc. are RTL languages.

B. Support for languages which are written from the Right to the Left (RTL) like Arabic, Hebrew, etc., has been provided through a supersite-rtl.css / partnersite-rtl.css file in the existing set of CSS files, which is available once a RTL language is added in your SuperSite/PartnerSite. This CSS file mostly contains positional attributes and browser specific information for elements on the SuperSite/PartnerSite to be displayed properly across most browsers.

C. Upon selecting a language as RTL, the following files are updated:

commonheaderincludesstatic_bar_under_menu.html
homepageincludeshostingblurb.html
productsdomaindomain_mail_fwddomain_mail_fwddomain_mail_fwd_addorder.html
shopping_processupsellingadditionalservicesadd_sitebuilder.html
shopping_processupsellingadditionalservicesadd_engage.html
shopping_processupsellingadditionalservicesadd_ssl.html
shopping_processupsellingadditionalservicesadd_dnshosting.html
shopping_processupsellingadditionalservicesadd_domainfwd.html
shopping_processupsellingadditionalservicesadd_mailfwd.html
commonfooterfooter.html
productshostingpreconfigured_planscommonhosting_show_plans.html

However, if you have modified any of the above files, this change would not happen automatically. You would need to synchronise the content of the modified files with the content made available by us, when you chose to display your SuperSite/PartnerSite in a Right to Left language. Click here to know how you can synchronize your SuperSite/PartnerSite content with the changes made by Gossimer >>

Click on the Save button to allow translation of your SuperSite/PartnerSite in that language.

Updating the Settings of the Language(s) you have added for your SuperSite/PartnerSite

Once you have added a new language to your SuperSite/PartnerSite, you need to understand the various settings available for this language.

1. Status: By default, when you add any new language for your SuperSite/PartnerSite, it would be set to the Disable Status. In this status, while you will be able to modify the Text content of your SuperSite/PartnerSite in this language, your visitors viewing your SuperSite/PartnerSite will not be able to select this language as a display option.

If you set a language to Enable but haven’t yet translated your SuperSite/PartnerSite Text content then if your SuperSite/PartnerSite visitor selects this language, some parts of your SuperSite/PartnerSite would appear translated, while the rest of the content would appear in your Default Language.

2. Associated Themes: Your SuperSite/PartnerSite content comes with a default Theme. A Theme consists of all your CSS, Images and Javascript files. Ideally, for each language that you enable for your SuperSite/PartnerSite, you should add a different Theme and associate it with its relevant language. This is so since for each language you would want to have images with text embedded on them in that particular language itself.

Click here to know more about a Theme and how to add a Theme? >>

3. RTL: The Right to Left (RTL) setting needs to be enabled for only those languages that are written from the Right to the Left like Arabic, Hebrew, etc.

IMPORTANT

A. If you wish to make any changes related to the positional attributes, you need to edit the supersite-rtl.css / partnersite-rtl.css file along with the css file for the specific product. Click here to find more information about modifying your SuperSite/PartnerSite CSS files >>

B. The following are known display issues for Right to Left language support across browsers:

a. Special characters [brackets, exclamation marks, hyphens and other special characters] – While translating the content, &lrm; needs to be placed after the special character. Else, the order of the special character will be reversed.

b. Textboxes requiring user input [Username, Password, etc.] - If the Username or Password has some special characters, the order of the special characters will be reversed. This will result in login failures.

c. There may be several default images in your SuperSite/PartnerSite pages that are either, aligned or pointing in a particular direction, in-synch with the default English content of the SuperSite/PartnerSite pages.

You would need to browse through your SuperSite/PartnerSite pages, edit all such affected images using a photo editing software such as Adobe PhotoShop or PaintShop Pro and replace the existing images. Click here to know how to replace existing images of your SuperSite/PartnerSite >>

4. Default: Your Default Language will be the language in which your SuperSite/PartnerSite will be displayed to new Customers/Sub-Resellers visiting your SuperSite/PartnerSite, unless they have modified their language preference. You can set only a language which is on Enable mode as your Default Language.

5. Actions: Except the English language, you can Delete all other languages added by yourself, by clicking on the Delete button under the Actions column.

Tags: Admin Area, Adobe, Arabic, Attributes, Browser, Css File, Css Files, Default Languages, Domain Mail, Drop Down Menu, Elements, Hebrew, HTML, Html Products, Language Link, Language Support, New Language, photo editing software, Rtl, Shopping, SSL, Static Bar, Themes

Filed in How do I customize the Content, Theme (CSS, Images, Javascript), HTML Structure of the SuperSite and PartnerSite? with 0 Comments

29 Jul 10 CuteFTP

The process of uploading content for your website using CuteFTP can be split into 2 steps:

Configuring your Website to work with CuteFTP
Connecting and Uploading content

Step I: Follow the process described to configure CuteFTP

1. Open CuteFTP. In the menu, go to File -> New ->FTP Site.

2. Enter your site details on the following page. For the Label, type anything to identify your site. For Host address, type in your domain name. Also type the Username and your Password for your domain name.

3. Click OK. Under General FTP sites, you would now see the site you have just configured.

Different modes of data connection can be used during FTP. Click here to know more details >>

There are two ways in which the data connection mode can be modified.

A. Global Settings

a. Under Tools menu, select Global Options.

b. Under the Transfer section, change Data mode to PORT (Active mode) or PASV (Passive mode).

Click OK to save the changes.

This change will affect all the sites for whom the data connection mode was set by default.

B. For Individual Sites

I. Select the site from the General FTP Sites list, right-click and then click Properties.

II. Under the Type tab, click the Data connection type drop-down menu.

III. Choose User PASV for Passive mode and Use PORT for Active mode. Click OK to save the changes.

The change is saved and active for future FTP sessions of this site.

i. Double-click the site you have configured as described above. This will make a connection to the server. Once you see the server files listed, double-click on web folder. Windows Server users need to open web folder.

ii. In the left pane in CuteFTP, click the Local Drives tab.

iii. Navigate to the location of your website files. Select all the file you would like to upload. Select the files to be uploaded and right-click on the selection and choose Upload.

iv. Your files should now be uploaded.

NOTE: In case you are unable to connect via FTP, there maybe several factors responsible for it. Click here to know about them >>

Tags: 2 Steps, Address Type, Click Properties, Connection Mode, Cuteftp, Domain Name, Double Click, Drop Down Menu, Folder Windows, Global Options, Global Settings, Host Address, Left Pane, Microsoft Windows, Passive Mode, Server Users, Sessions, Several Factors, Two Ways, Type Tab, Use PORT, Web Folder, Windows Server

Filed in Using FTP software to manage your Content with 0 Comments

28 Jul 10 Domain Name Registration Default Settings

Default Settings for Customers –

Customers of Gossimer under their Default Settings can set the Default Name Servers and the Default Contacts. Thus any Domains Registered by you would have the Default Name Servers and the Default Contacts pre-filled and, you will not have to enter the Name Servers every time you Register a Domain Name. Additionally, if suppose for some Domain Name you do not want to use the Default Contacts / Name Servers, then at the time of Registration you have the option of changing them.

To avail these Default Settings, you need to follow the steps mentioned below -

Login to your Customer Control Panel from http://manage.gossimer.biz/customer.
In the Control Panel go to Domains -> Domain Registration -> Default Settings.
Here you can specify
- Up to 4 Default Name Servers
- Default Contacts
IMPORTANT

You can select 4 different types of Contacts from the Contact Type drop-down menu:
- General Contact – can be used for domain names such as .COM, .NET. ORG, .NAME, .INFO, etc
- COOP Contact – can be used only in case of .COOP domain names
- UK Contact – can be used only in case of .UK domain names
- EU Contact – can be used only in case of .EU domain names
In case of Contact and COOP Contact type, Default Contact can be set for Registrant, Admin, Technical and Billing Contacts.

However, in case of UK Contact and EU Contact type, Default Contact can be set only for Registrant Contact since the System requires only the Registrant Contact details to be provided for .UK and .EU domain names.
You need to click on the Edit link next to each Default Contact. A new window will open listing all the Contacts created by you for that specific Contact type (Contact/COOP Contact/UK Contact/EU Contact). You may also search for a Contact by providing the Name of the Contact in the textbox and clicking on Search button. The Advance Search option allows you to search for a Contact by Contact Id, Contact Name, Company Name, Contact Status, Contact creation date.
Now, to select a particular Contact as the Default Contact, click on the Contact Id link for that Contact. The selected Contact will now be displayed as the Default Contact.

If you wish to add a new Contact, you need to click on the Add New link, provide the Contact details and click on Add button. A new Contact will be created and will be selected as the default Contact automatically.

It is recommended that you mention at least 2 Name Servers here. Furthermore, in case of registering .US domain names, both Name servers must be registered in the United States.

Default Settings for Resellers –

a. Name Servers

Click here to read how to set your Default Name Server information >>

b. Whois Format

Click here to read how to brand your Web-based and Port 43 Whois Lookup Results >>

Tags: Advance Search, Biz, Contact Details, Contact Name, Coop Domain, Customer Control Panel, Default Settings, Domain Name Registration, Domain Names Uk, Domain Registration, Drop Down Menu, Eu Domain Names, European Union, Gossimer, Registrant, Search Button, Search Option, Servers, Uk Domain Names, United States

Filed in Domain Name Registration & Management with 0 Comments

27 Jul 10 How do I make a backup copy of a MySQL database?

Taking a Backup of your MySQL Database via phpMyAdmin

You can backup your database using phpMyAdmin in just a few mouse clicks. The process for the same is outlined below:

1. Connect to your database using phpMyAdmin. Click here to read how >>

2. Click the database name in the list on the left of the screen. Once you get to your database details, you should get a menu header for your database which looks like so:

3. Click on Export. This will get you to a screen with the following options:

4. From here it’s just a matter of clicking the right options and the Go button to get your database dump. To save the backup file on your computer, click on Save as file option and the corresponding compression option to get the backup to download to your system.

Taking a Backup of your MySQL Database from within the Control Panel

Gossimer Hosting Control Panel provides an easy method to create a backup copy of your MySQL database. Process mentioned below explains how to create a backup copy:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> Backup/Restore Database.

5. Select the radio button Backup Database.

6. You can take a backup of only the database schema, database schema and tables or a back up of selected tables only.

Select a Database from the drop-down menu next to Select Database. Select the check box Dump Schema only (No Data) if you wish to take a back up of just a database’s schema. Leave the checkbox unchecked if you need a backup of the entire database. You may a take a back of the all the tables or only selected tables. Select the radio button Backup Selected Tables and select the desired tables from the list or select the radio button Backup All Tables.
Click on Browse next to Backup Directory field, select the desired directory where you want to save the backup and click Submit to save the backup.

In case you are taking a backup of only database scheme or database scheme and all tables, the backup will be stored as database_name.sql, while in case of backup of only selected tables, the backup will be stored as database_name.table_name.sql.

Tags: Backup Copy, Backup Database, Backup File, Compression Option, Database Details, Database Manager, Database Name, Database Schema, Details View, Drop Down Menu, Gt 2, Manage Web Hosting Service, Management Interface, Manager Gt, Menu Header, Mysql Database, Phpmyadmin, Radio Button, View 3, Web Hosting Service, Website Management

Filed in Databases with 0 Comments

26 Jul 10 Listing / Searching your Customers

You can any time have an entire list of the Customers under you, or you can even search for a Customer under your Resellership. You need to follow the steps mentioned below to achieve the same -

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Customers -> List to view the entire list or go to Customers -> Search, if you are searching for a particular Customer.

Search operation can be performed according to one or more of the following criteria:

Customer Ids (comma-separated) – If you wish to search for a specific set of your Customers, then you need to specify their Ids as comma separated values. Leave this blank if you do not want to narrow your search.
Name – You can specify the Customers Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow search.
Username (Email Address) – You can specify the Customers Username (Email Address) you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
Company – You can specify the Customers Company Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
Country – You can specify the Customers Country you wish to search by selecting the name of a Country in this box. Leave this field at the Select a Country option, if you do not want to narrow your search.
Customer Status – You can specify the Customers Status you wish to search by selecting one of the values (Any {except Deleted}, Active or Suspended) in the drop down menu. Select Any if you do not want to narrow your search.
Creation Date – The Creation Date indicates the date when a Customer signed up under you. You may select a pre-defined timeframe or specify your own date range. Select All (Slowest Search), to search all of your Customers.
Order By – You can sort the search results, by selecting one of these options.
Total Receipts Between – You can search a specific set of Customers who have deposited/done business with you to a specific figure. Leave this blank if you do not want to narrow your search.

Tags: C Ustomer, Comma Separated Values, Customer Search, Drop Down Menu, Email Address, Narrow Search, Receipts, Reseller Control Panel, Search Address, Search Company, Search Country, Search Email, Search operation, Search Results, Timeframe

Filed in Managing your Customers with 0 Comments

21 Jul 10 Listing / Modifying an existing Virtual Directory

If you wish to list/modify your existing Virtual Directories, you may do so by following the below mentioned process:

Login to your Control Panel, search for the Domain Name for which you have purchased this Web Hosting package and proceed to the Order details view. Click here to know how >>

Click Manage Web Hosting Service in the lower toolbar. A Website Management interface will pop-up.

Go to Manage Website -> Virtual Directory Manager -> List Virtual Directories. This will list all Virtual Directories you have added so far.

Click the Virtual Directory you wish to modify.

Here you may choose to modify the version of your .NET Application from the drop-down menu.

You may also grant/deny write permissions to the IIS (anonymous) User on this Virtual Directory.

Click Submit to save the changes.

Tags: Anonymous User, Click Manage Web Hosting Service, Control Panel, Details View, Directory Manager, Domain Name, Drop Down Menu, Management Interface, Manager Gt, Virtual Directories, Virtual Directory, Virtual Directory Manager, Web Hosting package, Web Hosting Service, Website Directory, Website Management

Filed in Virtual Directory Manager with 0 Comments

21 Jul 10 Legal Agreements

The OrderBox interface allows you set your own Legal Agreements for your Sub-Resellers and Customers. While Gossimer provides you with sample Legal Agreements, we suggest that you maintain the same information with minor modifications.

It is compulsory for your Sub-Resellers and Customers to agree to the Terms and Conditions laid down in these agreements while purchasing Services.

You can View and Modify these Agreements by following this process:

1. Login into your Reseller Admin Control Panel at Go to Settings -> Legal Agreements.

2. Click on any Agreement that you want to view/modify.

What is PartnerSite >>

3. You will be displayed with both the Sub-Reseller as well as the Customer Agreements, as the case may be.

4. Click on the Agreement link you wish to modify.

5. The Text Box will display the Default Agreement. Copy the content of the Agreement, select the Use my own Agreement as pasted below option from the Select your Agreement Preference drop-down menu, paste the modified content and click on Save Changes to update your modifications.

IMPORTANT

The SuperSite and PartnerSite allow you to display Legal Agreements to your Customers and Sub-Resellers respectively. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and cached (stored) on the SuperSite and PartnerSite Server respectively. Hence, you would need to refresh the cache of your SuperSite and PartnerSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Legal Agreements.

Reference:

6. Click on any Agreement that you want to view/modify.

7. You will be displayed with both the Sub-Reseller as well as the Customer Agreements, as the case may be.

8. Click on the Agreement link you wish to modify.

9. The Text Box will display the Default Agreement. Copy the content of the Agreement, select the Use my own Agreement as pasted below option from the Select your Agreement Preference drop-down menu, paste the modified content and click on Save Changes to update your modifications.

IMPORTANT

Reference:

What is PartnerSite >>

Tags: Admin Control Panel, Amp, Cache, Customer Agreements, Drop Down Menu, Interface, Legal Reference, Orderbox, Preference, Purchasing Services, Reference 6, Reseller, Resellers, Sample Legal Agreements, Supersite

Filed in Reseller Control Panel Guide with 0 Comments

20 Jul 10 Why are some details not appearing or not working in my SuperSite and PartnerSite?

The SuperSite and PartnerSite contain a large amount of marketing content and information about the Products and Services you offer to your Customers and Sub-Resellers. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and stored (cached) on the SuperSite and PartnerSite Server respectively. Therefore, after making any change to the following settings within your Control Panel, you must Refresh Cache Data in both your SuperSite as well as your PartnerSite:

URL – Partially Branded and/or Fully Branded
Product Pricing Slabs (for PartnerSite only)
Product Plans
Pricing
Promotional Offers
Product Signup
Default Name Servers (for SuperSite only)
Display order of TLDs (Top Level Domains) you are selling (for SuperSite only)
Payment Preferences (Billing Contact Information and Payment Gateways – for SuperSite only)
Legal Agreements

Process for refreshing the above information on your SuperSite and PartnerSite:

I. From within your Reseller Control Panel

Login to your Reseller Control Panel. Click here to know how >>

Go to Tools -> Reload SuperSite & PartnerSite Cache. Click on the item for which you wish to refresh the settings or click on All SuperSite & PartnerSite Settings (to refresh the settings for all items).

II. From within your SuperSite/PartnerSite Admin Area

Login to the SuperSite/PartnerSite Admin Area. Click here to know how >>

Go to the Refresh Cache Data section. You may select a particular item for which you wish to refresh the settings or select All Settings (to refresh the settings for all items) and then click on Reload.

By doing so, the updated details will be downloaded to your SuperSite and PartnerSite from your Control Panel.

IMPORTANT

Through the drop-down menu under the Reload Cache Data section within the SuperSite/PartnerSite Admin Area, you can check whether Cache Data exists for a particular setting and if it exists, when was this Cache Data updated previously.

In case you had recently made any setting changes in your Control Panel and not reloaded your SuperSite/PartnerSite Cache Data, then the above acts like a reminder, to reload your SuperSite/PartnerSite Cache now.

If there is no information available about a particular Control Panel setting in your SuperSite/PartnerSite Cache Data, you would be displayed Cache file does not exist besides that particular setting in the Refresh Cache Data section. In this case, you need to Reload that particular setting (in your SuperSite/PartnerSite).

If you do not refresh the cached data, your SuperSite and PartnerSite could display errors such as the SuperSite/PartnerSite link not working, correct Pricing information not getting displayed, etc..

Tags: Amp, Billing Information, Cache Data, Contact Information, Control, Control Panel Login, Drop Down Menu, Legal Agreements, Marketing, Marketing Content, Marketing Information, Name Servers, Payment Gateways, Payment Preferences, Reseller Control Panel, Resellers, Servers, Slabs, Supersite, Tools, Top Level Domains, Url

Filed in SuperSite and PartnerSite Caveats with 0 Comments

19 Jul 10 Adding a Virtual Directory

Follow the below mentioned process to add a Virtual Directory for your .NET Application:

Login to your Control Panel, search for the Domain Name for which you have purchased this Web Hosting package and proceed to the Order details view. Click here to know how >>

Click Manage Web Hosting Service in the lower toolbar. A Website Management interface will pop-up.

Go to Manage Website -> Virtual Directory Manager -> Add Virtual Directory.

Select the folder under which the .NET application is placed by clicking Browse next to the Path field.

Select the .NET Framework version from the drop-down menu.

Select the checkbox adjacent to Writable if you wish to grant write permissions to the IIS (anonymous) User.

Click Submit to save the changes.

Tags: Anonymous User, Application Login, Checkbox, Click, Control, Control Panel, Details View, Directory Manager, Domain Name, Drop Down Menu, Framework Version, Management Interface, Net Control, Virtual Directory, Web Hosting Service, Website Directory, Website Management

Filed in Virtual Directory Manager with 0 Comments

18 Jul 10 Setting your EMail Preferences

You can select the mail preferences for yourself and decide as to which mails you want to receive from Gossimer.

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. Go to Settings -> Mail Preferences.

3. This would present you with a list of mails sent by Gossimer. You can select the mails you wish to receive and disable the remaining mails. You can set the preference as Send ALL mails below to myself or DO NOT send any of the mails below to myself or Send Mails to myself based on my Custom Preferences.

By default, the Email Preferences for drop-down menu is set to Send Mails to myself based on my Custom Preferences. Here, you can set the preference to Yes or No for individual mails.

If you wish to receive all mails, you can select the Send ALL mails below to myself option from the drop-down menu instead of setting the preference to Yes to each and every mail individually.

If you wish to disable all mails, you can select the DO NOT send any of the mails below to myself option from the drop-down menu instead of setting the preference to No to each and every mail individually.

After making appropriate selections, you can submit the same by clicking on Submit Changes.

IMPORTANT

There would be certain mails which would be compulsorily sent by the System to you, irrespective of the Mail Preferences set by you. These include Mails related to Spam Complaints and Whois Data Reminder Mails.

Tags: Biz, Customer Control Panel, Drop Down Menu, Email Preferences, Gossimer, Mail Preferences, Preference, Reminder, Whois Data

Filed in Your Profile and Settings with 0 Comments

18 Jul 10 Logging into your Control Panel

Upon signing-up with Gossimer, a detailed mail containing your Control Panel Login details is sent to your e-mail address [Username].

Logging-in from the Gossimer Store Front

1. Visit http://manage.gossimer.biz

2. Mention your Username [e-mail address] and Password in the Existing Users Login area

3. Select from the Role drop-down menu

Customer Login – Customer
Reseller Login – Reseller

4. Click Login

Logging-in from the Gossimer Website

For Customers:

1. Visit http://gossimer.biz

2. Mention your Username [e-mail address] and Password in the Login area

3. Click on the Login button to continue. Through this interface you can buy new products and services from Gossimer.

IMPORTANT

If you wish to manage your existing orders, you need to click on the My Account link on the top right section of the page, after logging into our website.

Logging-in from the Control Panel Login Area

1. Visit the following URL

Customer Login – http://manage.gossimer.biz/customer
Reseller Login – http://manage.gossimer.biz/reseller

2. Mention your Username [e-mail address] and Password and click on Login.

IMPORTANT

Error Message: Invalid Email/Password, or your User account maybe Inactive or Suspended

As the error suggests, this message is displayed in either of the following events:

The Username [e-mail address] that you have typed is inaccurate. You need to ensure that you

are typing the Username [e-mail address] in the same case as it was entered eg. name@yourdomainname.com differs from NAME@yourdomainname.com

there are no spaces in the beginning or at the end of the Username

The Password that you have entered is not correct. Again this may be because of an error in typing or because you have forgotten the correct Password. In the latter’s case, please refer to Recovering a Forgotten Password below.

Your Control Panel access has been disabled by Gossimer. Please get in touch with our Technical Support Team at support@gossimer.com to resolve this issue.

Recovering a Forgotten Password

In the event that you do not remember your current Password, you can still get access to your Control Panel by generating a Temporary Password.

1. Click on the Forgot Password link from the following URL

Customer Login – http://manage.gossimer.biz/customer
Reseller Login – http://manage.gossimer.biz/reseller

2. Enter your Username [E-mail Address] in the box provided

3. Click on Continue

You will soon receive a Temporary Password on your e-mail address [Username], that will continue to work for the next 3 days. However, it is strongly advised that you modify your Password as soon as possible, from your Settings interface, within your Control Panel.

Tags: Address Username, Area 1, Control, Control Panel Login, Correct Password, Drop Down Menu, E Mail Address, Email Account, Email Password, Error Message, Existing Users, Interface, Login Area, Login Button, Mail Control, Password Access, Reseller, Sent Mail, Technical Support Team, Website Logging

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14 Jul 10 Listing / Searching Sub-Resellers

You can any time have an entire list of the Sub-Resellers under you, or you can even search for a Sub-Reseller under your Reseller account. You need to follow the steps mentioned below to achieve the same -

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Sub-Resellers -> List to view the entire list or go to Sub-Resellers -> Search, if you are searching for a particular Sub-Reseller.

Search operation can be performed according to one or more of the following criteria:

Sub-Reseller Ids (comma-separated) – If you wish to search for a specific set of your Sub-Resellers, then you need to specify their Ids as comma separated values. Leave this blank if you do not want to narrow your search.
Sub-Reseller Name – You can specify the Sub-Resellers Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow search.
Sub-Reseller Email Address – You can specify the Sub-Resellers Email Address (Username) you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
Sub-Reseller Company – You can specify the Sub-Resellers Company Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
Sub-Reseller City – You can specify the Sub-Resellers City you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
Sub-Reseller Country – You can specify the Sub-Resellers Country you wish to search by selecting the name of a Country in this box. Leave this field at the Select a Country option, if you do not want to narrow your search.
Sub-Reseller Status – You can specify the Sub-Resellers Status you wish to search by selecting one of the values (Any {except Deleted}, Active, Suspended or Pending Activation ) in the drop down menu. Select Any if you do not want to narrow your search. Reference: Managing Pending Sub-Reseller Signup >>
Creation Date – The Creation Date indicates the date when a Sub-Reseller signed up under you. You may select a pre-defined timeframe or specify your own date range. Select All (Slowest Search), to search all of your Sub-Resellers.
Total Receipts Between – You can search a specific set of Sub-Resellers who have deposited/done business with you to a specific figure. Leave this blank if you do not want to narrow your search.
Products – You can search specific Sub-Resellers who have only signed up for or not signed up for any Product and Service, by toggling the appropriate options. Leave this option on Signed up for -> Select a Product, if you do not want to narrow your search.
Order By – You can sort the search results, by selecting one of these options.

Tags: Biz, Comma Separated Values, Drop Down Menu, Email Address, Ids, Narrow Search, Reseller Account, Reseller Company, Reseller Control Panel, Reseller Name, Reseller Search, Reseller Status, Resellers City, Resellers Name, Search Address, Search Email, Search operation, Search Reference, Search Results, Sub-Reseller Company

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11 Jul 10 Email Preferences

Gossimer allows you to set mail preferences for yourself and your Customers, thus deciding which mails generated by the System should be sent to you and your Customers. As an example, if you are not using our Billing system for collection of Payments, you can switch off all the mails associated with the Billing system and so on.

You need to follow the steps mentioned below -

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Settings -> Mail Preferences.

3. Here, you can click on Set Specific Mail Preferences for myself/my Customers link. This would present you with a list of mails sent by the System. You can select the mails you wish to receive and disable the remaining mails. You can set the preference as Send ALL mails below to myself/my Customers or DO NOT send any of the below mails to myself/my Customers or Send Mails to myself/my Customers based on my Custom Preferences.

By default, the Email Preferences for self/Customer drop-down menu is set to Send Mails to myself/my Customers based on my Custom Preferences. Here, you can set the preference to Yes or No for individual mails.

If you wish to receive all mails, you can select the Send ALL mails below to myself/my Customers option from the drop-down menu instead of setting the preference to Yes to each and every mail individually.

If you wish to disable all mails, you can select the DO NOT send any of the mails below to myself/my Customers option from the drop-down menu instead of setting the preference to No to each and every mail individually.

After making appropriate selections, you can submit the same by clicking on Submit Changes.

4. Else, you can select the check box for Do not send ANY mail to me/my Customers. This would disable all mails* from being sent to you and the Set Specific Mail Preferences for myself/my Customers option would disappear.

IMPORTANT

There would be certain mails which would be compulsorily sent by the System to you and your Customers, irrespective of the Mail Preferences set by you or your Customers. a. Compulsory Mails sent to you – Mails related to Spam Complaints, Control Panel Password Retrieval/Modification/Expiry Mails and Sub-Reseller Sign-up related Mails. b. Compulsory Mails sent to your Customers – Mails related to Spam Complaints and Whois Data Reminder Mails.
Your Customers can set their own preferences from within their respective Customer Control Panel through the Settings -> Mail Preferences menu. The System would check your as well as your Customer’s preferences and send mails accordingly to your Customers as explained below -If you have set the mail preference to No for a particular mail, the option to set preference for this mail would not available to any of your Customers under their Control Panel. This mail would never be sent to any of your Customers.If you have set the mail preference to Yes and a Customer under you has also set the mail preference to Yes for that particular mail, then the mail would be delivered to this Customer.If you have set the mail preference to Yes and a Customer under you has set the mail preference to No for a particular mail, then the mail would not be delivered to this Customer. Thus, in this circumstance the preference set by the Customer will override the preference set by you.
* There are certain mails sent to you and your Customers which are not compulsory mails. However, these mails cannot be enabled/disabled from the Set Specific Mail Preferences for myself/my Customers section. But these can be enabled/disabled by selecting the Do not send ANY mail to me/my Customers check box in the Email Preferences page.
Mails sent to you – Payment related Mails, Payment Gateways related Mails, Refund Request related Mails, Bulk Action related Mails, Product Addition/Modification/Renewal/Deletion related Mails, Domain Name Restoration Mails

Mails sent to your Customers – Payment related Mails, Refund Request related Mails, Bulk Action related Mails, Product Addition/Modification/Renewal/Deletion related Mails, Domain Name Restoration Mails

Tags: Billing System, Biz, Cust, Drop Down Menu, Email Preferences, Mail Preferences, Preference, Reseller Control Panel, Send Mail

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05 Jul 10 Bandwidth Theft Protection

Normally, a webpage contains images which are stored on the same hosting server which hosts the webpage too. Here, the images are referenced using relative URLs, i.e., /images/image1.gif.

However, images can be linked remotely also. In such cases, the images exist on a totally different host than the one on which the webpage (in which the images are called) exists. The images are linked using absolute URLs, i.e., http://some otherdomainname.com/pictures/pic.2.jpg. This is known as hotlinking. Since the image is requested from a remote server/website, bandwidth allocated for the remote server/website is utilized. If one indulges in such a practice without the approval of the remote server/website owner, this sort of linking can also be termed as bandwidth theft.

To assist you in preventing such abuse, Gossimer, LLC has provided a feature known as Bandwidth Theft Protection with its Linux Hosting Packages. Using this feature, you can prevent images linked to your website to be referenced remotely.

Using the Bandwidth Theft Protection feature

Follow the process mentioned below to enable Bandwidth Theft Protection for your website:

Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

In the search results view, click on the domain name. This will take you to the order details view.
Click on Manage Web Hosting Service in the lower toolbar.
In the Website Management interface pop-up that follows, go to Manage Website -> Additional Tools -> Bandwidth Theft Protection.
Here, select Yes in the drop-down menu next to Enable Bandwidth Theft Protection.
The extensions – .gif, .bmp, .jpg and .png – are listed by default in the File Extensions to be protected textbox -
- If you wish to remove an extension from the list, select the same in the textbox and press the Delete key on your computer’s keyboard.
- If you wish re-submit an extension disabled earlier, simply type in the extension in the textbox.

Click on the Submit button to save your settings.

IMPORTANT In order to complete the action, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the change might take upto 20 minutes to be effective.

Tags: Additional Tools, Bandwidth Theft, Bmp, Control Panel, Details View, Different Host, Drop Down Menu, File Extensions, Gif, Gossimer, Gossimer LLC, Hosting Server, Hotlinking, Keyboard, Linux, Manage Web Hosting Service, Management Interface, Pic 2, Png, Protection Feature, Remote Server, remote server/website owner, Server Website, Simp, Web Hosting Service, Web Server, Website Login, Website Management

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05 Jul 10 Create an External Link Page

The Page Manager allows you to add an External Link page to your website as explained below -

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. To create an External Link page, just select the External Link radio button in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>

4. This will load the following Add/Edit Link-to Page page -

You can select a HTTPS URL, an Email Address, a Web Page URL or a FTP location from the Link-to Type drop-down menu.
The corresponding value needs to be provided in the Link-to URL field.
Selecting the Open Link-to page in a new window checkbox will open the link in a browser window.

This page can be changed to any of the available page types from the Choose the type of webpage page at a later time.

Tags: Browser Window, Domain Name, Drop Down Menu, Email Address, Gt 2, Gt 4, Link Radio, Page Manager, Radio Button, web page type, Web Page Url, Webpage, Website Builder

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01 Jul 10 Add / Modify a PayPal Standard Checkout Gateway

We provide a secure form-based setup with Paypal, such that integrating a PayPal account with our system will take you only few minutes. You do not have to write ANY Code, and simply have to fill in a form specifying your preferences and Account details.

When your Customer/Sub-Reseller decides to pay you through this Payment Gateway, we redirect them to the PayPal website through a secure connection and upon completion of the transaction, they are redirected to their OrderBox Control Panel.

Before you Start

You will need to verify/perform the following before integrating the PayPal Standard Checkout Payment Gateway with your Reseller account:

Verify that you have a Business or Premier PayPal account only. You can not integrate a Personal PayPal account with our System.
Using PayPal Standard Checkout Gateway, you would be able to accept funds from only 55 countries. The complete list of these countries is available at http://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside.
Set the Language Encoding in your PayPal account to UTF-8. This can be accomplished by clicking on Profile -> Selling Preferences -> Language Encoding -> More Options and there select UTF-8 from the Encoding drop-down menu and Save your changes.

IMPORTANT

If you do not specify your Language Encoding as UTF-8, then our system would not be able to receive conformation from PayPal’s server if a transaction done by your Customer/Sub-Reseller was successful or not and you would have to manually determine the transaction’s status. Click here to know how to manage PayPal Standard Checkout transactions >>

Adding the PayPal Standard Checkout Gateway in your Reseller account

1. Login into your Reseller Control Panel from http://manage.gossimer.biz/reseller

2. Click on the Settings -> Finance & Billing -> Payment Gateway -> List / Add

3. Adding a PayPal PG – Click on the Add Payment Gateway button and then on the Add a PayPal Standard Checkout Gateway link.

4. Enter the following Details and save your changes by clicking on the Submit button

Gateway Name – This Gateway Name would be shown to your Customers/Sub-Resellers, when they are about to make Payment. You can use something like “Credit Card Payment” or “Visa/Master Card,” etc..

PayPal Username – Here mention the Primary PayPal Username [E-mail Address] you have set within your PayPal Business or Premier account’s Profile.

Currency – PayPal allows you to charge your Customers/Sub-Resellers in 6 different currencies. Select either US Dollar, United Kingdom Pound, Euro, Canadian Dollar, Japanese Yen, Australian Dollar as per your convenience.

Currency Exchange Rate – If the Currency you selected in the previous option varies from your Selling Currency, we will have to convert the Invoice Value to the PayPal Currency, BEFORE we send your Customer/Sub-Reseller to PayPal. For this purpose the system needs a exchange rate between the two.

You may choose to maintain this exchange rate yourselves or let us maintain it for you. We download forex rates on a daily basis from a recognised source and update exchange rates for you. If however you wish to update the rates yourselves then you may do so by selecting the I would like to Maintain the currency exchange rate myself checkbox AND entering your own conversion rates.

Payment Gateway Access Level for Customers and Sub-Resellers – Reference: Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers >>

Deciding whether a Sub-Reseller and Customer is Credited with the Gross Amount or Net – PayPal deducts a fee per transaction. There are two types of Transactions that can pass through your PayPal integration – Invoice/Debit Note Payment, and Add Funds. Reference: Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers >>

In case of an Add Funds Transaction, you have the option of crediting your Customers/Sub-Resellers with the NET Amount that PayPal credits you with, or choose to credit them with the gross funds and bear the charges yourselves.

Manually Review and Approve any Unverified PayPal Transaction - PayPal (refer: https://www.paypal.com) has 2 types of Members – Verified and UnVerified. If you wish to manually verify all transactions which originate from Unverified PayPal Members, you would have to select this check box. If this Box is checked, then all PayPal transactions that originate from unverified PayPal members will be kept PENDING for Review, and you will have to manually approve or cancel them, by going to Customers -> Billing -> Payment Gateway Transactions or Sub-Resellers -> Billing -> Payment Gateway Transactions from your Reseller Control Panel.

Send me a Reminder if a transaction is pending for more than x days – In case you have not yet accepted a payment sent to you via the PayPal Payment Gateway, you can get e-mail reminders sent across to you from our system, after every x number of days, until you either Approve or Decline these payments. Click here to know how to Approve / Decline PayPal Standard Checkout transactions >>

Display Position – If you plan on adding Multiple Gateways you can select the position in which you wish to display this Gateway on your Payment Page.

IMPORTANT

The SuperSite contains information about the various Payment options you offer to your Customers and also presents these options at the time of purchasing Products and Services. This data is downloaded to your SuperSite from your Control Panel and cached (stored) on the SuperSite Server. Hence, you would need to refresh the cache of your SuperSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite Payment Preferences. Click here to know what is SuperSite >>

Tags: Account Details, Amp, Billing, Cgi Bin, Checkout, Complete List, Conformation, Drop Down Menu, Few Minutes, Payment Gateway, Paypal, Paypal Account, Paypal Payment, Paypal Website, Personal Account, Pg, Premier, Reseller Account, Reseller Control Panel, Secure Connection, United Kingdom, Utf 8, Www Paypal, www.paypal.com

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29 Jul 10 Sending Mails to your Sub-Resellers and/or your Customers

29 Jul 10 How do I configure Multiple Language support for the SuperSite/PartnerSite?

29 Jul 10 CuteFTP

28 Jul 10 Domain Name Registration Default Settings

27 Jul 10 How do I make a backup copy of a MySQL database?

26 Jul 10 Listing / Searching your Customers

21 Jul 10 Listing / Modifying an existing Virtual Directory

21 Jul 10 Legal Agreements

18 Jul 10 Setting your EMail Preferences

14 Jul 10 Listing / Searching Sub-Resellers

11 Jul 10 Email Preferences

05 Jul 10 Create an External Link Page

01 Jul 10 Add / Modify a PayPal Standard Checkout Gateway

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