27 Jul 10 Purchasing Additional License(s) for your Digital Certificate

In order to secure your domain name on multiple servers, you need to purchase Additional License(s) for your Digital Certificate.

IMPORTANT

An Additional License need to be bought separately, independent of the Enrollment process for the parent Digital Certificate. An Additional License can be bought anytime during the lifecycle of the parent Digital Certificate.
You cannot specify the duration of an Additional License while purchasing the same. The duration of an Additional License will depend upon the duration of its parent Digital Certificate. For example, if you have purchased a Digital Certificate for one year, then an Additional License for such a Digital Certificate will be a one year License. Likewise, it will be a two year Additional License if the duration of the Digital Certificate is two years.
In order to purchase Additional License(s) for a Digital Certificate, the Digital Certificate -
- needs to be under Issued status
- should not be under Suspended status
Additional License(s) can only be used for servers which have the same software installed on them and the same associated common name. Reference:
Common Name >>
Software Type >>

Once purchased, an Additional License cannot be deleted.

An Additional License is not required for the primary server.

You can purchase up to 20 Additional Licenses per Digital Certificate.

Follow the process mentioned below to purchase Additional License(s) for your Digital Certificate:

Login to your Control Panel, search for the domain name for which you have purchased this Digital Certificate and proceed to the Order details view. Click here to know how >>

Click Additional License in the lower toolbar.

Select the number of Additional Licenses you wish to purchase and click Confirm Purchase.

Complete the payment formalities.

Retrieve the parent Digital Certificate and install the same on multiple servers. The number of servers (excluding the primary server) on which the Digital Certificate can secure your domain name will be equal to the total number of Additional Licenses you have purchased for this Digital Certificate.

Click here to know how to retrieve your Digital Certificate >>
Click here to read how to install your Digital Certificate on your web server >>

Tags: Control Panel, Details View, Digital Certificate, Domain Name, Duration, Formalities, Lifecycle, Nbsp, Purchasing, Servers, Software Type, Suspended License, Web Server

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26 Jul 10 Renewing / Upgrading / Downgrading / Deleting your Live Chat Service package

You can perform any modifications, such as Renewing, Upgrading/Downgrading or Deleting your Live Chat Service package from your Control Panel itself. Follow the steps outlined below to make the modifications you desire –

Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service package and proceed to the Order Details view page. Click here to know how >>

Renew your Live Chat Service

You can Renew your Live Chat Service package at anytime, for a duration ranging from 6 months to 5 years.

In the Order Details view, click Renew Service button.

On the next page, select the duration for which you wish to Renew this package, and click Renew Service.

Then proceed to make the payment and the Renewal would be effected immediately.

Upgrade/Downgrade your Service

At any point in time, you can Upgrade or *Downgrade to any of the other Live Chat Service packages offered by Gossimer, to suit your requirements.

In the Order details view, click Upgrade/Downgrade button.

Here, in the Package Details section, select the package to which you wish to Upgrade/Downgrade. Simultaneously, you may choose to extend the duration of your package by selecting a duration from the Renew Service drop-down.

When you select the new specifications for your Order, you would see the cost of the modification. This is calculated as

([n x Monthly cost of the new package] + Pro-rated cost for the current month) – Credits remaining from the existing package

where, n = duration of the new package in months

Then proceed to pay for the Invoice, if any payment is applicable. The modification would be effected immediately.

IMPORTANT

^*On downgrading a package, the surplus funds are not credited to your account – however, they can be immediately utilized to extend the duration of your package.

Delete your Service

If for some reason, you do not wish to continue with the Live Chat Service provided by Gossimer, then you may Delete your Live Chat Service package.

In the Order Details view, click the Delete Service button.
Confirm the Deletion of this package.
On confirming, Deletion would be effective immediately.

Tags: Chat Service, Control, Control Panel, Delete, Delete Service, Desire, Details Section, Domain Name, Duration, Gossimer, Invoice, Live Chat, Live Chat Service, Package Details, Point In Time, Renew Service, Search Domain, Service Button, Service Package, Surplus Funds, Upgrade Downgrade

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24 Jul 10 Handling of transactions stuck at AuthStarted status for a long duration

There may be cases when Payment or Add Funds transactions performed by your Customers/Sub-Resellers through a Payment Gateway integrated by you, within your Reseller Control Panel, get stuck at the AuthStarted status. You need to review such transactions and approve/decline them manually.

Reference:

Click here to read why transactions get stuck at AuthStarted status >>
Click here to read how to approve/decline transactions stuck at AuthStarted status >>

However, if such transactions continue to remain unattended over 90 days, the system would automatically fail them and set the status of these transactions as FailedByCron.

Tags: Duration, Payment Gateway, Reseller Control Panel, Resellers

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22 Jul 10 Renewing / Upgrading / Downgrading / Deleting your Web Hosting package

You can perform any modifications such as Renewing, Upgrading/Downgrading or Deleting your Web Hosting package from your Control Panel itself. Follow the steps outlined below to make the modifications you desire -

Login to your Control Panel, search for the Domain Name for which you have purchased the Web Hosting package and proceed to the Order Details view page. Click here to know how >>

Renewing your package

You can extend the tenure of your Web Hosting package from anywhere between 6 months to 5 years.

In the Order Details view, click the Renew Service button on the lower toolbar.
Here, select the duration for which you wish to Renew the Web Hosting package, and click Renew Service.
Proceed to pay for the Invoice generated for the Renewal.

Upgrading/Downgrading your package

Gossimer allows you complete flexibility with the terms of your Web Hosting package. At any point in time, you can Upgrade or even *Downgrade the parameters of your package to better suit your requirements. To do so,

In the Order details view, click Upgrade/Downgrade.
Here, you can modify all the parameters of your Web Hosting package. Simultaneously, you may choose to extend the duration of your package by selecting a duration from the Renew Service drop-down.
When you select the new specifications for your package, you would see the cost of the modification. This is calculated as

([n x Monthly cost of the new package] + Pro-rated cost for the current month) – Credits remaining from the existing package

where, n = duration of the new package in months
Then proceed to pay for the Invoice, if any payment is applicable.

IMPORTANT

*On Downgrading a package, the surplus funds are not credited to your account – however, they can be utilized to immediately extend the duration of your package.

Deleting your package

If for some reason, you do not wish to continue with the Web Hosting services provided by Gossimer, then you may Delete your package. Note that, Deletion of this package within 30 days of purchase, entitles you to a full refund of your Cost Price. However, you would not get a refund if you Deleted the package after this period.

In the Order Details view, click the Delete Service button.

Here, you would see details of the refund applicable on Deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this package.

IMPORTANT

If you re-order Web Hosting Service for the same domain name or any of its domain aliases, the 30 day refund guarantee will not be applicable to any such new Order.

On confirming, Deletion would be effective immediately.

IMPORTANT

In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, each one of the above mentioned actions might take upto 20 minutes for completion.

Tags: Better Suit, Control, Control Panel, Delete Service, Desire, Domain Name, Duration, Flexibility, Gossimer, Hosting Package, Invoice, Linux, Parameters, Point In Time, re-order Web, Renew Service, Service Button, Surplus Funds, Tenure, Upgrade Downgrade, Web Control, Web Hosting, Web Hosting Services, Web Server, Web Services

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21 Jul 10 Renewing / Upgrading / Downgrading / Deleting your Email Hosting package

You can perform any modifications such as Renewing, Upgrading/Downgrading or Deleting your Email Hosting package from your Control Panel itself. Follow the steps outlined below to make the modifications you desire -

Login to your Control Panel, search for the Domain Name for which you have purchased the Email Hosting package and proceed to the Order Details view page. Click here to know how >>

Renewing your package

You can extend the tenure of your Email Hosting package from anywhere between 6 months to 5 years.

In the Order details view, click the Renew Service button on the lower toolbar.

Here, select the duration for which you wish to Renew the Email Hosting package, and click Renew Service.

Proceed to pay for the Invoice generated for the Renewal.

Upgrading/Downgrading your package

Gossimer allows you complete flexibility with the terms of your Email Hosting package. At any point in time, you can Upgrade or even *Downgrade the parameters of your package to better suit your requirements. To do so,

In the Order details view, click Upgrade/Downgrade.

Here, you can modify all the parameters of your Email Hosting package. Simultaneously, you may choose to extend the duration of your package by selecting a duration from the Renew Service drop-down.

When you select the new specifications for your package, you would see the cost of the modification. This is calculated as

([n x Monthly cost of the new package] + Pro-rated cost for the current month) – Credits remaining from the existing package

where, n = duration of the new package in months

Then proceed to pay for the Invoice, if any payment is applicable. The modification would be effected immediately.

IMPORTANT

*On Downgrading a package, the surplus funds are not credited to your account – however, they can be immediately utilized to extend the duration of your package.

Deleting your package

If for some reason, you do not wish to continue with the Email Hosting services provided by Gossimer, then you may Delete your package. Note that, Deletion of this package within 30 days of purchase, entitles you to a full refund of your Cost Price. However, you would not get a refund if you Deleted the package after this period.

In the Order Details view, click the Delete Service button.
Here, you would see details of the refund applicable on Deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this package.

IMPORTANT

If you re-order Email Hosting Service for the same domain name or any of its domain aliases, the 30 day refund guarantee will not be applicable to any such new Order.
On confirming, Deletion would be effective immediately.

Tags: Better Suit, Conti, Control Panel, Delete Service, Domain Name, Duration, Email Hosting, Flexibility, Gossimer, Hosting Package, Invoice, Parameters, Point In Time, Renew Service, Service Button, Surplus Funds, Tenure, Upgrade Downgrade

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20 Jul 10 Overview of Domain Name Extensions

Registration

Extension	Duration	Money Back Grace Period?	Country/Sponsor Specific Requirements	Domain Name Length	Name Servers required?	Private Registration?
.COM	1 – 10 Years		Not Applicable	1 – 63 Characters	1 – 13
.NET	1 – 10 Years		Not Applicable	1 – 63 Characters	1 – 13
.ORG	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.INFO	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.BIZ	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.MOBI	1 – 10 Years		Associated website should be WAP enabled	3 – 63 Characters	2 – 13
.NAME	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
CentralNic	1 – 10 Years		Not Applicable	3 – 64 Characters	1 – 13
.ASIA	1 – 10 Years		CED Contact? to be based in DotAsia community	3 – 63 Characters	2 – 13
.COOP	1 – 10 Years		Need to associate two Sponsors in Coop community	3 – 63 Characters	1 – 13
.TEL	1 – 10 Years		Not Applicable	3 – 63 Characters	5
.IN	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.MN	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.BZ	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.CC	1 – 10 Years		Not Applicable	1 – 63 Characters	1 – 13
.TV	1 – 10 Years		Not Applicable	1 – 63 Characters	1 – 13
.EU	1 – 5 Years		Registrant needs to be from EU?	2 – 63 Characters	1 – 9
.UK	Only 2 Years		Not Applicable	3 – 64 Characters (including the extension)	1 – 10
.US	1 – 10 Years		Nexus Compliance?	3 – 63 Characters	2 – 13
.WS	1 – 10 Years		Not Applicable	4 – 63 Characters	1 – 13
.ME	1 – 10 Years		Registrant for Third level .ME domain name needs to be a Montenegrin individual/entity.	3 – 63 Characters	2 – 13

Renewal

Extension	Duration?	Auto Renewal?	Constraints
.COM	1 – 10 Years		Not Applicable
.NET	1 – 10 Years		Not Applicable
.ORG	1 – 10 Years		Not Applicable
.INFO	1 – 10 Years		Not Applicable
.BIZ	1 – 10 Years		Not Applicable
.MOBI	1 – 10 Years		Not Applicable
.NAME	1 – 10 Years		Not Applicable
CentralNic	1 – 10 Years		Not Applicable
.ASIA	1 – 10 Years		Not Applicable
.COOP	1 – 10 Years		Not Applicable
.TEL	1 – 10 Years		Not Applicable
.IN	1 – 10 Years		Not Applicable
.MN	1 – 10 Years		Not Applicable
.BZ	1 – 10 Years		Not Applicable
.CC	1 – 10 Years		Not Applicable
.TV	1 – 10 Years		Not Applicable
.EU	1 – 5 Years		Not Applicable
.UK	Only 2 Years		Domain name can be Renewed anytime from 6 months before its Expiry, upto 97 days after its Expiry.
.US	1 – 10 Years		Not Applicable
.WS	1 – 10 Years		Renewal before expiry is highly recommended.
.ME	1 – 10 Years		Not Applicable

Transfer

Extension	Registration Term extended by	Domain Secret/Auth Code?	Constraints
.COM	1 year	1 – 32 Characters	Not Applicable
.NET	1 year	1 – 32 Characters	Not Applicable
.ORG	1 year	6 – 16 Characters	Not Applicable
.INFO	1 year	6 – 16 Characters	Not Applicable
.BIZ	1 year	6 – 16 Characters	Not Applicable
.MOBI	1 year	6 – 16 Characters	Not Applicable
.NAME	1 year	1 – 32 Characters	Not Applicable
CentralNic	1 year	6 – 48 Characters	Not Applicable
.ASIA	1 year	6 – 16 Characters	Not Applicable
.COOP	1 year	6 – 16 Characters	Not Applicable
.TEL	1 year	1 – 16 Characters	Not Applicable
.IN	1 year	6 – 16 Characters	Not Applicable
.MN	1 year	6 – 16 Characters	Not Applicable
.BZ	1 year	6 – 16 Characters	Not Applicable
.CC	1 year	1 – 32 Characters	Not Applicable
.TV	1 year	1 – 32 Characters	Not Applicable
.EU	1 year	Not Applicable	Expiry date is extended by one year from the date of Transfer and not from the old Expiry date.
.UK	Not Applicable	Not Applicable	Transfer does not include one year Renewal.
.US	1 year	6 – 16 Characters	Not Applicable
.WS	1 year	Not Applicable	Not Applicable
.ME	1 year	6 – 16 Characters	Not Applicable

Restoration

Extension	Supported?	Grace Period
.COM		30 Days
.NET		30 Days
.ORG		30 Days
.INFO		30 Days
.BIZ		30 Days
.MOBI		30 Days
.NAME		NA
CentralNic		45 Days
.ASIA		30 Days
.COOP		NA
.TEL		30 Days
.IN		30 Days
.MN		30 Days
.BZ		30 Days
.CC		30 Days
.TV		30 Days
.EU		40 Days
.UK		NA
.US		30 Days
.WS		NA
.ME		30 Days

Other Operations

Extension	Child Name Servers?	Locking?	Suspension?	Contact details modification?	Move Operation?
.COM	Unlimited			No Restriction
.NET	Unlimited			No Restriction
.ORG	Unlimited			No Restriction
.INFO	Unlimited			No Restriction
.BIZ	Unlimited			No Restriction
.MOBI	Unlimited			No Restriction
.NAME	Unlimited			Registrant details cannot be modified during the Add Grace Period.
CentralNic	Unlimited			No Restriction
.ASIA	Unlimited			No Restriction
.COOP	Unlimited			When a Registrant Contact Organization is changed, the Registry will review the new organization to ensure that it is an eligible co-op. Transfer to a non-eligible organization can result in revocation of the domain.
.TEL	Not Allowed			No Restriction
.IN	Unlimited			No Restriction
.MN	Unlimited			No Restriction
.BZ	Unlimited			No Restriction
.CC	Unlimited			No Restriction
.TV	Unlimited			No Restriction
.EU	1 – 9			Registrant NameCompany modification? is a billable action. Registrations Term? is extended by one year from the date of Trade.
.UK	1 – 10			Registrant NameCompany modification? is a billable action.
.US	Unlimited			No Restriction
.WS	Unlimited			No Restriction
.ME	Unlimited			No Restriction

Tags: 10 Years, 13 Years, Asia, Asia 1, Auto Renewal, Compliance, Constraints, Coop, Domain Name, Duration, European Union, Extension 1, Grace Period, Money Back, Montenegrin, Nexus, Private Registration, Registrant, Servers, Tv 1

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15 Jul 10 Renewing Additional License(s) related to your Digital Certificate

The validity of an Additional License depends upon the Expiry/Renewal of its parent Digital Certificate.

Additional Licenses for a Digital Certificate are associated with the Certificate Order Number. When a Digital Certificate is Renewed, a new Certificate Order Number will be generated. Hence, existing Additional License(s) can no longer be used. This implies that whenever a Digital Certificate is Renewed, the existing Additional License(s) associated with this Digital Certificate will no longer be valid.

For example, if a Digital Certificate of 2 years duration has a validity of 6 months left and you purchase one or more Additional Licenses for this Digital Certificate, this/these will be 2 year Additional License(s). However, the Additional License(s) will Expire when the parent Digital Certificate Expires or is Renewed. The Additional License(s) will not be valid for 2 years, independent of the parent Digital Certificate. Click here to read how a Digital Certificate can be Renewed >>

In order to maximize the validity of Additional License(s), the Additional License(s) need to be purchased as soon as the parent Digital Certificate gets issued. For example, if you purchase a Digital Certificate for 2 years, purchasing Additional License(s) as soon as this Digital Certificate gets issued will enable this/these Additional License(s) to be valid to the maximum duration possible.

This also implies that an Additional License can never be Renewed. Fresh Additional License(s) need to be purchased as and when the parent Digital Certificate is Renewed. Click here to read how to purchase an Additional License >>

Tags: Digital Certificate, Digital Certificate Expires, Duration, Maximum Duration, Purchasing, Validity

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03 Jul 10 Viewing Website Statistics of my SuperSite and PartnerSite

Gossimer maintains detailed daily logs of traffic visiting your SusperSite and PartnerSite websites. These website statistics are graphically displayed within your SuperSite and PartnerSite Website Statistics Area, for you to analyze traffic trends such as:

Number of visits and number of unique visitors
Visits duration and last visits
Days of week and rush hours (pages, hits, Bandwidth for each hour and day of week)
Hosts list, last visits and unresolved IP addresses list
Most viewed, entry and exit pages
Files type
OS used (pages, hits, KB for each OS, 35 OS detected)
Browsers used
Visits of robots
Search engines, keyphrases and keywords used to find your site
HTTP errors (Page Not Found with last referrer, …)
Number of times your site is added to favorites bookmarks

IMPORTANT

It is imperative that you set a Username and Password for your SuperSite and PartnerSite Web Statistics area, before being able to gain access to the same. Click here to know how you can add your Web Statistics Area Username and Password >>

There are three methods of viewing your SusperSite and PartnerSite Website Statistics:

I. From your Reseller Control Panel

1. Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.

2. To view your SuperSite Website Statistics, or PartnerSite Website Statistics, go to

Settings -> SuperSite & PartnerSite -> View SuperSite Stats

Settings -> SuperSite & PartnerSite -> View PartnerSite Stats

This will open the respective Statistics Area in a new window.

II. From the Supersite or PartnerSite URL

1. Go to http://<your supersite URL>/admin, or http://<your partnersite URL>/admin, as applicable.

2. Enter the Username and Password to your Reseller Account, and click on Submit.

3. Click on the link Other Misc Functions and then, click on the View Detailed Website Statistics of your SuperSite/PartnerSite link. This will open the respective Statistics Area in a new window.

III. By directly visiting the SuperSite and PartnerSite Website Statistics Area

If you know your Reseller Id (a unique number available in your Reseller Admin Control Panel under Settings -> Primary Profile), then you may visit the following URLs directly:

SuperSite Statistics Area -> http://<your Reseller Id>.stats.supersite.myorderbox.com/

PartnerSite Statistics Area -> http://<your Reseller Id>.stats.partnersite.myorderbox.com/

Tags: Admin Control Panel, Amp, Control Panel 1, Duration, Gossimer, Hosts List, http, Ip Addresses, Logs, Lt, Reseller Account, Reseller Control Panel, Robots, Rush Hours, Search Engines, Supersite, Traffic Trends, Type Os, Unique Visitors, Web Statistics, Web Statistics area, Web Statistics Area Username, Website Statistics

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29 Jun 10 Renewing / Upgrading / Deleting your Website Builder package

You can perform any modifications, such as Renewing, Upgrading or Deleting your Website Builder package from your Control Panel itself. Follow the steps outlined below to make the modifications you desire -

Login to your Control Panel, search for the Domain Name for which you have purchased the Website Builder package and proceed to the Order Details view page. Click here to know how >>

Renewing your Website Builder package

You can Renew your package at anytime, for a duration ranging from 6 months to 5 years.

In the Order Details view, click Renew Service.

On this page, select the duration for which you wish to Renew this package, and click Confirm Renew.

Then proceed to make the payment and the Renewal would be effected immediately.

Upgrading your package

At any point in time, you can Upgrade to any of the other Website Builder packages offered by Gossimer, to suit your requirements.

In the Order Details view, click Upgrade/Downgrade.

In the Select New Pack section, select the package to which you wish to Upgrade. Simultaneously, you may choose to extend the duration of your package by selecting a duration from the Renew Service drop-down.

When you select the new specifications for your package, you would see the cost of the modification. This is calculated as

extending duration of the current plan

([n x Monthly cost of the new package] + Pro-rated cost for the current month) – Credits remaining from the existing package where, n = duration of the new package in months upgrading to a higher plan and extending duration of the higher plan

([n x Monthly cost of the new package] + Pro-rated cost for the current month + One time setup cost) – Credits remaining from the existing package

where, n = duration of the new package in months

Then proceed to pay for the Invoice. The modification would be effected immediately.

Deleting your package

If for some reason, you do not wish to continue with the Website Builder Service provided by Gossimer, then you can Delete this package. Note that, Deletion of this package within 30 days of purchase, entitles you to a full refund of your Cost Price. However, you would not get a refund if you Deleted the package after this period.

In the Order Details view, click the Delete Service button.

IMPORTANT

If you re-order Website Builder Service for the same domain name or any of its domain aliases, the 30 day refund guarantee will not be applicable to any such new Order.

On confirming, Deletion would be effective immediately.

Tags: Control, Control Panel, Current, Delete Service, Desire, Domain Name, Duration, Gossimer, Invoice, Point In Time, Renew Service, Search Domain, Time Setup, Upgrade Downgrade, Website Builder, Wit

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27 Jul 10 Purchasing Additional License(s) for your Digital Certificate

26 Jul 10 Renewing / Upgrading / Downgrading / Deleting your Live Chat Service package

24 Jul 10 Handling of transactions stuck at AuthStarted status for a long duration

22 Jul 10 Renewing / Upgrading / Downgrading / Deleting your Web Hosting package

21 Jul 10 Renewing / Upgrading / Downgrading / Deleting your Email Hosting package

20 Jul 10 Overview of Domain Name Extensions

15 Jul 10 Renewing Additional License(s) related to your Digital Certificate

03 Jul 10 Viewing Website Statistics of my SuperSite and PartnerSite

29 Jun 10 Renewing / Upgrading / Deleting your Website Builder package

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