24 Aug 10 Generating and Modifying Passwords
As a Reseller, you would have to assist your Customers, if they happen to forget their Username / Password for the Login. In such cases there are 4 methods available for you. You can select any of the following methods to help your Customer Login -
I. Forgot Password:
This method would be useful whenever your Customer has forgotten his Password.
1. In this method you would have to ask the Customer to go to your Store Front Page at http://manage.gossimer.biz.
2. Ask the Customer click on the Forgot Password link there and then enter his Username (his Email Address).
This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Customer can then Login with this Password and can then change his original Password.
Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would work for Logging in.
II. Send Password:
This is another method you can use when the Customer has forgotten his Password. This would be useful if he does not even remember his Username. In this case you can follow the below mentioned steps -
1. In your Reseller Control Panel, go to Customers -> Search and search for the Customer based on one of the search fields available.
2. From the list, click on the Customer you were looking for. In the Customer Details view that follows, you would find the Customer Username. Click on the Send Password button available there.
This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Customer can then Login with this Password and can then change his original Password, by going to Settings -> Change Password.
Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.
III. Change Password:
This method would be useful if a Customer who has forgotten his Password and is also unable to get the Temporary Password via email. As a last step you can change his Password. You need to follow the below mentioned steps -
1. In your Reseller Control Panel, go to Customers -> Search and search for the Customer based on one of the search fields available.
2. From the list, click on the Customer you were looking for. In the Customer Details view that follows, you would find the Customer Username and click on the button Change Password.
Contrary to the above 2 methods, this would Change his Password permanently. Your Customer can then Login with this Password.
IV. Generating Temporary Password:
Using the method mentioned below you can yourself Login to the Customers Control Panel, by generating a Temporary Password for it. Just follow the simple steps mentioned below -
1. In your Reseller Control Panel, go to Customers -> Search and search for the Customer based on one of the search fields available.
2. From the list, click on the Customer you were looking for. In the Customer Details view that follows, you would find the Customer.
Username and click on the button Generate Temporary Password. This will present you with the Login URL, Username and a Temporary Password for the Customer.
Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.
NOTE: The notification mails mentioned in the above scenarios (I, II and III) will always be sent, irrespective of what you have chosen for your Customers.
Tags: Customer Details, Customer Username, Details View, Email Account, Front Page, Mail, Passwords, Reseller Control Panel, Search Fields, Url
24 Aug 10 Generating and Modifying Passwords
As a Reseller, you would have to assist your Sub-Resellers, if they happen to forget their Username / Password for the Login. In such cases there are 4 methods available for you. You can select any of the following methods to help your Sub-Reseller Login –
I. Forgot Password:
This method would be useful whenever your Sub-Reseller has forgotten his Password.
1. In this method you would have to ask the Sub-Reseller to go to your Store Front Page at http://manage.gossimer.biz.
2. Ask the Sub-Reseller click on the Forgot Password link there and then enter his Username (his Email Address).
This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Sub-Reseller can then Login with this Password and can then change his original Password.
Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would work for Logging in.
II. Send Password:
This is another method you can use when the Sub-Reseller has forgotten his Password. This would be useful if he does not even remember his Username. In this case you can follow the below mentioned steps -
1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.
2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller Username. Click on the Send Password button available there.
This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Sub-Reseller can then Login with this Password and can then change his original Password, by going to Settings -> Change Password.
Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.
III. Change Password:
This method would be useful if a Sub-Reseller who has forgotten his Password and is also unable to get the Temporary Password via email. As a last step you can change his Password. You need to follow the below mentioned steps -
1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.
2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller Username and click on the button Change Password.
Contrary to the above 2 methods, this would Change his Password permanently. Your Sub-Reseller can then Login with this Password.
IV. Generating Temporary Password:
Using the method mentioned below you can yourself Login to the Sub-Resellers Control Panel, by generating a Temporary Password for it. Just follow the simple steps mentioned below -
1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.
2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller.
Username and click on the button Generate Temporary Password. This will present you with the Login URL, Username and a Temporary Password for the Sub-Reseller.
Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.
Tags: Change Passwor, Details View, Email Account, Email Address, Front Page, Logging, Mail, Mail Account, Mail Email, Passwords, Reseller Control Panel, Reseller Details, Reseller Login, Resellers, Search Fields, Send Email, Send Mail, Url
23 Aug 10 Adding Agents and Departments
To allow Agents to login to the Live Chat software, you need to create Usernames for them. With these Usernames, they would be able to connect to the chat client and chat with any visitors on your website. You can add as many Operators as you choose. However, the number of Operators that can simultaneously login to chat is restricted by your package terms.
Also, you can add multiple Departments and add Operators under these Departments. The ability to create Departments, as well as the number of Departments depends upon the package you have selected.
To add Agents and Departments for your Service, follow the steps mentioned below:
1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>
2. Click Manage Live Chat Service. This will take you to the Registered members area.
3. Under USERS, click Add Department.
4. Enter a name for the Department, a password for administration of this Department and an Email address associated with this Department. Complete the process by clicking Add Department.
5. Now click Add Agent.
6. Provide an Agent Username, Password, Email address and Department (Main account, if no departments exist) to create the Operator. The Agent’s Username for the chat client would be of the form AgentUsername@yourdomainname.com. This can be used to login to chat.
Tags: Add Department, Area 3, Chat Client, Chat Service, Chat Software, Control Panel, Domain Name, Email Account, Email Address, Gt 2, Live Chat, Live Chat Service, Members Area, Registered
17 Aug 10 Eudora
Follow the steps detailed below to use Eudora to send/receive mails.
1. Start Eudora and on the Tools menu, click Options.
2. Under the Getting Started section, type the name that you want others to see when you send a message, in the Real name field. In Email address, type in your email address which should be of type user@yourdomainname.com. You need to mention the Mail Server (Incoming) as pop.yourdomainname.com or imap.yourdomainname.com depending upon the type of account (POP or IMAP) you wish to set up. Mention your complete email address in the User Name field. The SMTP Server (Outgoing) address in any case will be entered as smtp.yourdomainname.com. Check the Allow authentication checkbox.
3. Select POP or IMAP under the Incoming Mail section according to the server you have specified in the previous section. Then click OK.
4. Under the File menu, click on Check Mail and provide the password for your email account to download the messages.
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. Close the Eudora client.
b. Locate the directory in your computer where Eudora is installed. The directory path would be something like C:Program FilesQualcommEudora.
c. This directory has a folder named extrastuff, which has a file esoteric.epi.
d. Drag this file into the main Eudora directory.
e. Start Eudora and on the Tools menu, click Options.
f. Under the Ports option, enter the alternate port number 2525 in the field provided for SMTP Port.
g. Click OK to save the changes.
Tags: Account Pop, Address Type, Authentication, C Program, Check Mail, Click Options, Default Port, Directory Path, Email Account, Eudora Client, Gossimer, Imap, Incoming Mail, Isp, ISPs block port, Mail Section, Mail Service, Outgoing Mail Server, Qualcomm, Server Smtp, SMTP Port, Smtp Server
10 Aug 10 Microsoft Outlook 2003
Follow the steps described below to use Microsoft Outlook 2003 to send/receive emails from your Email account.
1. Start Microsoft Outlook 2003. On the Tools menu, click E-mail Accounts.
2. Select Add a new e-mail account and click Next.
3. Under Server Type, click the appropriate incoming mail server type and then click Next.
4. Under the User Information area, type the name that you want others to see when you send a message, in the Your Name field. Incase you selected POP3 as the incoming mail server in the above step, enter the Incoming mail server as pop.yourdomainname.com. If you selected IMAP as the incoming mail server, then the mail server you need to use is imap.yourdomainname.com. The SMTP server address in any case will be entered as smtp.yourdomainname.com. Type your complete email address and the corresponding password in the User Name and Password boxes respectively under Logon Information.
5. Now click More Settings button and select the Outgoing Server tab. Here you need to check the My outgoing server (SMTP) requires authentication checkbox. Once that is entered, click OK.
6. Click Finish to close the E-mail Accounts dialog box.
7. Now under Send/Receive button, click Send/Receive All and the mails will be downloaded.
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. In Microsoft Outlook 2003, on the Tools menu, click E-mail Accounts.
b. Select View or change existing email accounts and click Next.
c. Select the email account you wish to modify and click Change.
d. In the Internet E-mail Settings section, click More Settings.
e. Under the Advanced tab, replace the default port number 25 with the alternate port number 2525 in the field provided for Outgoing server (SMTP).
f. Click OK, Next and then Finish to save the changes.
Tags: Authentication, Default Port, E Mail Account, Email Account, Email Accounts, Gossimer, Imap Mail, Incoming Mail Server, Information Area, Isp, Mail Accounts, Mail Box, Mail Server Type, Mail Service, Microsoft Outlook 2003, New E Mail, New E Mail Account, New Mail, Outgoing Mail Server, Outgoing Server, Password Boxes, Pop3 Mail, Server Mail, Server Tab, Settings Button, Smtp Server Address, User Information
03 Aug 10 Entourage 2004
Follow the steps detailed below to use Entourage 2004 to send/receive emails.
1. Start Entourage. Click Tools -> Accounts.
2. In the Accounts window, click New.
3. The Account Setup Assistant will start. Click the Configure account manually button.
4. In the New Account dialog box, select the Account type as POP or IMAP as per your choice.
5. Provide the relevant information in the following fields -
- Account name – you can enter any name via which you would like to refer this mailbox (Sales, Support, etc.)
- Name – the name that you want others to see when you send a message
- E-mail address – your email address such as user@yourdomainname.com
- Account ID – your email address such as user@yourdomainname.com
- POP/IMAP Server (Incoming Server) - pop.yourdomainname.com if you choose POP and imap.yourdomainname.com if you choose IMAP
- Password – password for your email account
- SMTP server – smtp.yourdomainname.com
Then, click the Click here for advanced sending options button under Sending mail section.
6. Select the checkbox labeled SMTP server requires authentication and set authentication to Use same settings as receiving mail server.
7. Click OK in the Edit Account window and then close the Accounts window to save your settings. Your account is now configured to send and receive mails.
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. In Entourage, on the Tools menu, click Accounts.
b. In the Accounts window, the email account configured is listed. Select the account and click Edit.
c. This will bring up the Edit Account window.
Click the Click here for advanced sending options button under Sending mail section.
d. In the Override default SMTP port field, replace the default port number 25 with the alternate port number 2525.
e. Click OK in the Edit Account window to save the changes.
Tags: Account Id, Account Setup Assistant, Account Smtp, Authentication, Checkbox, Click Tools, Default Port, E Mail, Elect, Email Account, Entourage, Gossimer, Imap, Incoming Server, Isp, ISPs block port, Mail Section, Mail Server, Outgoing Mail Server/SMTP Service, Outgoing Mail Server, Section 6, Sending Mail, Server Pop, Server Smtp
Gossimer Promotions and Announcements
- TechSupport Notifications February 28, 2010Technical support information and notifications […]
- PHP4 Discontinuation - 18th September September 7, 2009As announced earlier, PHP4 will not be supported on our Linux Hosting Servers from the 18th of September, 2009. Please pass on this information to your Customers and Resellers to ensure that they can update their websites to work with PHP5. […]
- .CN Launch - Coming Soon August 16, 2009We are glad to announce the launch of .CN - the most popular and fastest growing ccTLD worldwide. The .CN domain extension has seen an exemplary growth since its launch throughout the world. Earlier this year, .CN crossed over 13 million registrations to become the second most registered domain extension after .COM. Moreover, with China now representing the […]
- Live Chat Product Discontinuation - Moved to 18th August August 16, 2009Based on feedback that we received from several Resellers, we have decided to postpone the Live Chat discontinuation to the August of 18th, 2009 at 12:30 UTC. From the 18th of August, it will not be possible to purchase new Live Chat packages but exisiting packages will continue to function normally. […]