29 Jul 10 What is an Email Forward or Alias?

To understand the concept of Email Forwards / Aliases, lets consider an example:

Assume you have just created an Email address, say sales@yourcompany.com where you wish to entertain all sales queries from your clients. Now, you desire that all mail being sent to this email address not be collected in a single mailbox, but instead be directed to the individual email addresses of all your sales team members.

This is where Email Forwards / Aliases are useful. You can setup all email for sales@yourcompany.com to be forwarded to any other single or multiple email addresses. This implies that sales@yourcompany.com is an alias for multiple email accounts or other aliases.

You can forward email to a specific address to either a local destination, or a remote one. Hence, mail sent to sales@yourcompany.com can be forwarded to either john@yourcompany.com, or john@hotmail.com, or both! Apart from this, you can also specify wild-carded destinations for your Email.

Tags: Email Accounts, Email Address, Email Addresses, Email Alias, Email Forward, Email Forwards, Forward Email, Hotmail, Mail, Queries, Setup Email, Team Members

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11 Jul 10 How do I start using the Email Hosting service?

Once you have purchased the Email Hosting service from Gossimer, you need to take the following steps to start using the service.

Change the Name Servers of your Domain name

To activate the service, you need to modify the Name servers of your Domain name to Gossimer’s Name servers.

Follow the process outlined below to know what Name servers you need to use:

Login to your Control Panel and search for the Domain name for which you have purchased this service. Click here to learn how >>
In the Order List View that appears, click on that particular Domain Name.
In the details view, click on View Name Server Details.
Here, you would find the list of Name servers you need to set for your Domain name. Alternatively, if you wish to retain the Name servers of your Domain name instead of using our Name servers, you would need to add the records listed on this page on your Name servers.

IMPORTANT

If you do not use Gossimer’s Name Servers or do not modify your domain name’s MX Record to point to our server, then you would not be able to Receive emails from your domain name. If someone tries to send a mail to an email account on your domain name immediately after you have either modified your domain name’s Name Servers or pointed your domain name’s MX Record to ours, that person would encounter the following error message:

Error: Sorry. Although I’m listed as a best-preference MX or A for that host, it isn’t in my control/locals file, so I don’t treat it as local. (#5.4.6)

and no mails are delivered to that email account.

This issue will get resolved automatically half an hour after either your domain name’s Name Servers have been modified or your domain name’s MX Record has been pointed to ours.

Reference:

Click here to find out how you can modify the Name Servers, if you have registered your Domain Name with Gossimer >> Click here to know what is an MX Record >>

Create Email Accounts

Once the service is activated, you should create Email accounts to send and receive mails. Apart from creating Email accounts, you can also setup Email forwards, aliases, mailing lists etc. from your Email Administration Interface. Click here to learn how >>

Send and Receive Email using the accounts you created

Gossimer offers you 2 options while sending and receiving mail using the accounts you create:

Configure a desktop Email client to download and send mails. Click here to learn how >>

Login to the Web-based interface to access your Email online. Click here to learn how >>

You can now send/receive Email using your newly created Email address either using a desktop Email client or through the Webmail interface.

Tags: Create Email, Details View, Domain Name, Email Account, Email Accounts, Email Administration, Email Domain, Email Hosting, Email Service, Error Message, Gossimer, Half An Hour, Hosting Service, List Servers, Locals, Mail Account, Mail Email, Message Error, Mx Record, Name Server, Name Servers, Preference, Server Details, Web-based interface

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10 Jul 10 Microsoft Outlook 2003

Follow the steps described below to use Microsoft Outlook 2003 to send/receive emails from your Email account.

1. Start Microsoft Outlook 2003. On the Tools menu, click E-mail Accounts.

2. Select Add a new e-mail account and click Next.

3. Under Server Type, click the appropriate incoming mail server type and then click Next.

4. Under the User Information area, type the name that you want others to see when you send a message, in the Your Name field. Incase you selected POP3 as the incoming mail server in the above step, enter the Incoming mail server as pop.yourdomainname.com. If you selected IMAP as the incoming mail server, then the mail server you need to use is imap.yourdomainname.com. The SMTP server address in any case will be entered as smtp.yourdomainname.com. Type your complete email address and the corresponding password in the User Name and Password boxes respectively under Logon Information.

5. Now click More Settings button and select the Outgoing Server tab. Here you need to check the My outgoing server (SMTP) requires authentication checkbox. Once that is entered, click OK.

6. Click Finish to close the E-mail Accounts dialog box.

7. Now under Send/Receive button, click Send/Receive All and the mails will be downloaded.

IMPORTANT

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.

To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -

a. In Microsoft Outlook 2003, on the Tools menu, click E-mail Accounts.

b. Select View or change existing email accounts and click Next.

c. Select the email account you wish to modify and click Change.

d. In the Internet E-mail Settings section, click More Settings.

e. Under the Advanced tab, replace the default port number 25 with the alternate port number 2525 in the field provided for Outgoing server (SMTP).

f. Click OK, Next and then Finish to save the changes.

Tags: Authentication, Default Port, E Mail Account, Email Account, Email Accounts, Gossimer, Imap Mail, Incoming Mail Server, Information Area, Isp, Mail Accounts, Mail Box, Mail Server Type, Mail Service, Microsoft Outlook 2003, New E Mail, New E Mail Account, New Mail, Outgoing Mail Server, Outgoing Server, Password Boxes, Pop3 Mail, Server Mail, Server Tab, Settings Button, Smtp Server Address, User Information

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29 Jul 10 What is an Email Forward or Alias?

10 Jul 10 Microsoft Outlook 2003

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