Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
With Moneybookers, people can send and receive payments through the Internet – all that is needed is an email address. Moneybookers supports domestic funding options in over 30 countries.
To integrate the Moneybookers Credit Card Gateway in your Reseller Account, there is no limitation at Moneybookers about the type of account you should be holding. You can have either of these accounts:
- Personal Account – for individual users
- Company Account – for legal entities. If you choose to open this account, you would need your company registration number and information for a principal contact at your business. If your business is not registered, we advise you to register as an individual user or contact merchantservices@moneybookers.com for assistance.
IMPORTANT
- The applicable Merchant Fees are displayed under Credit Card Payments at http://www.moneybookers.com/app/help.pl?s=m_fees
- To accept Credit Cards from your Customers, you would need to apply for this Service by emailing merchantservices@moneybookers.com with the following information:(i) Your website URL.
(ii) A description of your business.
(iii) Your Moneybookers account email address or if you are not yet a customer your country of residence.
Tags: Account Email, Business Address, Business Email, Company Registration Number, Contact, Credit Card Gateway, Credit Card Payments, Credit Cards, Email Address, Legal Entities, Merchant Fees, Moneybookers, People, Personal Account, Pl, Reseller Account, Website Url
When you place a request for a domain name to be transferred to Gossimer, the system retrieves the whois details for the domain name by connecting to port 43 on the current Registrar’s Whois server. Once these are obtained, the system sends the transfer authorization email (containing the FOA, or Form of Authorization) to the Administrative contact, as seen therein.
If the email was not received by the Admin contact, you can click on Resend Authorization Request in your Control Panel, whereupon the system sends the mail to the same email address, retrieved as mentioned above.
However, if you were to change the Administrative contact email address for your domain name after the authorization mail was sent, attempting to Resend Authorization request would still send the email to the old address.
As such, if you want the authorization mail to be sent to a different email address, the only possible method is to
1. Contact our Support Team at support@gossimer.com, and ask them to Cancel the transfer request
2. Modify the Admin contact email address at the Current registrar
3. Reinitiate the transfer request from your Control Panel.
Tags: Authorization Request, Cancel, Change Address, Change Email, Contact Team, Control, Control Panel, Current, Current Registrar, Domain Name, Email Address, Email Domain, Foa, Mail, Mail Email, Send Email, Transfer Request, Whois Server
You can move a Email Hosting Order (except the one purchased for a .EU domain name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Email Hosting Order and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details:
- the Username Email Address** of the Customer account where you wish to move the order.
- the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Email Hosting Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are transferring this Email Hosting Order, is the one you really intend to and click on the Confirm button.
Note:
-
* If you purchased the Email Hosting Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Email Hosting Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
-
** If you are moving the Email Hosting Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may encounter an error while attempting to Move the Email Hosting Order, if
A. One or more Services for this order are currently being processed,
OR
B. There is a Pending Invoice for any other service associated with this order,
OR
C. There are one or more related services under another Customer of this [new] Reseller. For example, you have purchased Email Hosting Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Email Hosting Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Email Hosting Order is not possible and you will have to either
- wait for the processing to complete, or
- Cancel any Pending process.
<#start domorder#>OR
D. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
<#end domorder#>
2. If you move the Email Hosting Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Emai, Email Address, Email Hosting, Email Hosting Order, Eu Domain Name, European Union, Managed DNS Service, Move Services, Moving, Related Services, Services Button
For Resellers:
1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Go to Products -> Renewal Management
3. Before clicking the Go button, select/mention the following details
- Product – Select the Product whose Orders you wish to Renew from the drop down
- Number of Days – Enter the number of days to obtain a list of all Expiring Orders of (all) your Customers within this period
- Customer (optional) – If you wish to Renew Orders belonging to a particular Customer only, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will display Orders belonging to all your Customers.
For example,
Case 1 – if you want to Renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.
Case 2 – if you want to Renew all Orders belonging to All Products under Customer Username a@somedomain.com only, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.
6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click the Continue button to execute the Renewal
- Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
- Option 2 – Renew the Orders using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
- Option 3 – Renew the Orders without raising any Invoices for the Customer.
IMPORTANT
At any point of time, you can only add two Bulk Actions for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk Action once the earlier request has been processed completely.
Apart from individually renewing a Live Chat Service package, you can have a glimpse of all expiring Live Chat Service packages and Renew the same in bulk from the Renewal Management interface of your Control Panel.
Click here to read how to Renew an individual Live Chat Service package >>
The Renewal Management interface can be used as follows -
For Customers:
1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.
2. Go to Live Chat Services -> Renewal Management
3. Select Live Chat Service or any other Product whose Orders you wish to renew from the drop down and enter the number of days, to obtain a list of all expiring Orders within this period, and click Go.
For example, if you want to obtain the list of Live Chat Service Orders expiring in the next 30 days, select Live Chat Service from the drop-down and then enter 30 as the number of days to obtain this list.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order.
6. Upon selecting the number of years you want to renew each Order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for Renewing the selected Orders, at the bottom of the page.
I. If you have selected less than 25 Orders to be Renewed, then upon clicking the Continue button, you would be prompted to Pay for the Renewal of these Orders. Click here to read how to pay for an Invoice >>
II. If you have selected more than 25 Orders to be Renewed, then
- if you have sufficient funds in your Current Debit Account, then upon clicking the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
- if you do not have sufficient funds in your Current Debit Account, then you would need to first click the Add Funds link.This will pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of Renewing these Orders (i.e., Total Amount – Current Debit Account Balance).Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
IMPORTANT
At any point of time, you can only add two Bulk Actions. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk Action once the earlier request has been processed completely.
Tags: Account Balance, Admin Control Panel, Chat Service, Chat Services, Current Account, Customer, Customer Control Panel, Customer Field, Customer Id Number, Customer Username, Debit Account, Email Address, Example Case, Field Case, Glimpse, Gossimer, Insufficient Funds, Invoice, Invoices, Live Chat, Live Chat Service, Management Interface, New Wind, Payment Options, Queue, Renewal Management, Renewal Option, Renewal Request, Reseller, Resellers, Sys, Syste
Collaboration Data Objects for Windows NT Server (CDONTS) component is a very old component shipped mainly with Windows 2000 server. Like Collaboration Data Objects (CDO), this too can be used to accept feedback from visitors via an online form which on submission would send you an Email about the information filled in by the visitor.
IMPORTANT
Now with the arrival of Windows 2003 this component has been deprecated. Gossimer suggests that you upgrade your scripts to CDO.
You may use the sample script provided by Gossimer, and customise it to your needs. You would need to change the From Email address in the field objMail.From to any Email address on the same domain name where you are incorporating this script. For example, if your Domain Name is abc.com, then you may define the From Email address as some-name@abc.com. This Email address need not be existing on the Mail Server of abc.com, however, the domain name in the objMail.From has to be yours. You may use an Email address like Do_Not_reply@abc.com.
The Email address in the objMail.To field needs to be changed to your Email address, where you wish to receive Emails submitted through the form.
Sample Script
<%
Set objMail = Server.CreateObject(“CDONTS.NewMail”)
objMail.From = “some-name@abc.com”
objMail.Subject = “Testing Mail”
objMail.To = “user@abc.com”
objMail.Body = “Testing ….”
objMail.Send
Response.Write “Mail Sent …..”
Set objMail = nothing
%>
Tags: Abc, Cdonts Newmail, Change Address, Change Email, Collaboration Data Objects, Collaboration Server, Domain Name, Email Address, Email Information, Gossimer, Incorporating, Lt, Mail Server, Microsoft Windows, online form, Scripts, Send Email, Server Createobject, Submission, Windows 2000, Windows 2000 Server, Windows Nt Server, Windows Server, Write Mail
A moderator is someone who monitors the quality of the content mailed to your mailing list. It is generally considered a good practice to employ moderators for a Mailing list, who ensure that there is no abuse of the mailing list and that the content which is posted does not antagonize any members.
The owner of the list is also its primary moderator. To add moderators for your Mailing list, follow the process given below:
1. In the Email management interface, go to Mailing Lists -> List.
2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
3. In the details view that follows, click on Moderator List.
4. On this page, you can enter the moderator email addresses in the text-box provided. Each email address must be entered on a separate line. You may also enter the moderator’s name after their email address separated by a space.
5. Once you have added the moderators, click on Save Changes.
Tags: Bears, Details View, Email Address, Email Management, Management Interface
You may get this error when you execute a Transfer for a Domain Name (except a .EU Domain Name) from another Registrar to Gossimer.
In order to ensure that, an Authorised person is placing this Transfer Request, we send an email to the Administrative Contact of the Domain Name for authorising the transfer. We need to fetch the e-mail address of the Administrative Contact from the Current Whois Record from the Losing Registrar.
If for some reason we are unable to contact the Whois Server of the Current Registrar you will get this message. There are two things you can do at this stage -
1. You would have received an e-mail with instructions on sending a Fax authorisation for these transfers. You can use that fax authorisation to action the transfers.
2. You can simply wait for upto 48 hours. We would attempt to contact your Registrars Whois server for the Administrative contact details every hour for 24 hours, and even try the same manually. In almost all cases we will be able to send the Administrative Contact E-mail within 48 hours.
IMPORTANT
This process would not be applicable for a .EU Domain Name, since the Authorization mail is sent directly from the Registry to the Registrant Contact’s Email Address.
Tags: 48 Hours, Attempt, Authorisation, Authorised Person, Contact Details, Current, Current Registrar, E Mail Address, Email Address, Eu Domain Name, European Union, Fetch, Losing Registrar, Registrant, Registrar, Send An Email, Send Email, Send Mail, Sending A Fax, Stage 1, Transfer Request, Whois Record, Whois Server
| You can export a list of all or some of your Sub-Resellers, as Comma Separated Values (CSV) for your use, by following the below mentioned process:1. Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Click on Sub-Resellers -> Export
3. You can streamline your list based on either or all, of these criteria
- Sub-Reseller City – Specify a City name to narrow down your list results. Leaving this field blank will result in listing Sub-Resellers from all cities.
- Sub-Reseller Country – To get a list of Sub-Resellers from a particular Country, select it from this drop down, otherwise choose Select a Country to search for Sub-Resellers from all countries.
- Sub-Reseller Status – Select Active or Suspended to narrow your criteria or leave as Any to select all.
- Creation Date Between – By default, this field displays a date range beginning from the last week. You may select the beginning date as per your desire by toggling the appropriate drop downs.
- Total Receipts Between – By specifying the Total Receipts figure in these text boxes, you can target a specific set of your Sub-Resellers.
- Products – You can list Sub-Resellers who have signed up for or have not signed up for a particular Product, by selecting it from the drop down. By not selecting any Product, you would end up with a list of Sub-Resellers who have signed up for all Products.
Upon clicking on the Submit button, Gossimer would be emailing you a list of all your Sub-Resellers that satisfy the criteria you mentioned, at your Reseller Username (email address). You may also mark a copy of the exported CSV file to one or more custom email address by specifying the same under the Mark a copy of the Export to (Email Addresses) field. Multiple email addresses should be separated by a comma (,).
IMPORTANTThe system will accept only one Export request at a time and you will not be allowed to submit another request, untill you have been emailed the results of your previous action.
|
Tags: Admin Control Panel, Comma Separated Values, Control, Countries, Csv File, Desire, Displays, Email Address, Email Addresses, Gossimer, Receipts, Reseller City, Reseller Status, Reseller Username, Resellers, Target, Text Boxes
To understand the concept of Email Forwards / Aliases, lets consider an example:
Assume you have just created an Email address, say sales@yourcompany.com where you wish to entertain all sales queries from your clients. Now, you desire that all mail being sent to this email address not be collected in a single mailbox, but instead be directed to the individual email addresses of all your sales team members.
This is where Email Forwards / Aliases are useful. You can setup all email for sales@yourcompany.com to be forwarded to any other single or multiple email addresses. This implies that sales@yourcompany.com is an alias for multiple email accounts or other aliases.
You can forward email to a specific address to either a local destination, or a remote one. Hence, mail sent to sales@yourcompany.com can be forwarded to either john@yourcompany.com, or john@hotmail.com, or both! Apart from this, you can also specify wild-carded destinations for your Email.
Tags: Email Accounts, Email Address, Email Addresses, Email Alias, Email Forward, Email Forwards, Forward Email, Hotmail, Mail, Queries, Setup Email, Team Members
Once you have installed WordPress on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:
1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>
2. In the search results view, click on the domain name. This will take you to the Order details view.
3. Click on the Manage Web Hosting Service button in the lower toolbar.
4. Go to Manage Website -> Power Tools.
5. Here click on the View link under the Status column, besides the WordPress Power Tool.
6. This would present you the following details about your current installation
- WordPress Version
- WordPress Space Utilization
- Database Name
- Database Username
- Installation Directory Name
- Admin Name (provided at the time of installation)
- Admin Email Address (provided at the time of installation)
- WordPress URL
- Admin URL
Tags: Control Panel, Database Name, Details View, Directory Name, Domain Name, Email Address, Glimpse, Gt 2, Gt Power, Installation Directory, Interface, Linux, Linux Hosting, Manage Web Hosting Service, Name Directory, Power Tool, Power Tools, Service Button, Space Utilization Database, Status Column, View 3, Web Hosting Service, WordPress installation
Once you have bought the Mail Forwarding Service for a particular Domain Name, you will have to specify the destination email address i.e. the email address to which the Mails are to be forwarded. This can be achieved by following the steps mentioned below -
1. Login to your Control Panel and search for the Domain name for which you have purchased this service. Click here to read how >>
2 . In the Order List View that appears, click on that particular Domain Name.
3. Now click on Manage Service, where you would be presented with various options as explained below –
a. Add Forwards – If you have bought the Mail Forwarding Service for mydomain.com, then here you can add Forwards like sales@mydomain.com, support@mydomain.com etc and specify the destination mail box for each of the Forwards. Thus, you can forward sales@mydomain.com to sales_12@yaoo.com and support@mydomain.com to allsupport_22@hotmail.com and so on.
You can also use wildcards like * here. By doing so, mail sent to any email address at mydomain.com would be forwarded to the Email Id of your choice.
b. Wild-Carded Forward Preferences – Here you can select the fate of mails sent to email addresses other than those for whom Forwards have been created explicitly.
Thus, if you have created Forwards for sales@mydomain.com and support@mydomain.com, then mails sent to all other email addresses on mydomain.com can be either bounced back by selecting the 1st radio button or can be forwarded to some other email address, by selecting the 2nd radio button. In the 2nd option, you can provide email address(es) and/or domain name(s) separated by commas in the destination box.
For example, if the 2nd option is selected and an email address is specified in the destination box, mails sent to any other email addresses on mydomain.com other than sales@mydomain.com and support@mydomain.com will be forwarded to this email address. If a domain name is specified, it will be treated as a Wild Carded Forward. Thus, mails sent to admin@mydomain.com will be forwarded to admin@destinationdomain.com and mails sent to webmaster@mydomain.com will be forwarded to webmaster@destinationdomain.com.
How many Forwards can I create after I have purchased Email Forwarding?
Unlimited. We do not meter the number of Forwards you create once you have purchased an email forwarding package from us. However, we may take steps to ensure that the number is not UNREASONABLY high 
Tags: Commas, Control Panel, Domain Name, Email Address, Email Addresses, Email Domain, Email Forwarding, Es Domain, Fate, Gt 2, Mail Box, Mail Forwarding Service, Mail Service, Manage Service, Radio Button, Search Domain, webmaster, Wild Carded Forward, Yaoo
In our System the Customer Username for Logging in is an Email Id. You will receive all mails from the System on this Email Id. Hence, it is very important to keep this as a valid Email Id. You can change this Username from the Control Panel by following the below mentioned steps -
1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.
2. After Logging in go to Settings -> Primary Profile.
3. There you can change your Email Address and then Submit. You would have to use this as your Username the next time you Login.
Tags: Change Address, Change Control, Change Email, Control, Customer Control Panel, Customer Username, Email Address, Email Id, Email System, Logging
At any time after placing a Transfer Order you may want to cancel the same. Depending on the Transfer status, you would have the following methods to cancel the Transfer Order (except for a .EU domain name) -
I. If the status is showing as - Transfer waiting for Admin Contact Approval:
In this case,
- You can disapprove the Transfer from the mail that you receive from the us. In this mail,
- you have to click on the link that appears or copy-paste the link in the Browser Address Bar.
- in the page that comes up, select Cancel Transfer.
- copy-paste the key from the mail into the Key field in this window.
- If you have not got the mail for authorization, you can have it Resent to the Admin Email Address, by following the below procedure:
- Login to your Control Panel and search for the domain name for which you have placed the Transfer request. Click here to read how >>
- Click on the Domain Name from the list.
- In the Order Details View, you would find the Resend Authorization Button. Clicking on this would re-send the mail to the Admin contact.
- If you still do not receive the mail for authorization, you would have to contact our Support Team at – support@gossimer.com
II. If the status is showing as - Transfer waiting for Losing Registrar Approval:
In this status, you have already approved the mail from Gossimer, however you have not received/responded to the mail from the current Registrar. In such case, you can follow the steps below to cancel the Transfer -
- Login to your Control Panel and search for the domain name for which you have placed the Transfer request.Click here to read how >>
- Click on the Domain Name from the list.
- In the Order Details View you would find the List of Actions, whose status would read as ‘ Transfer waiting for Losing Registrar Approval’.
- Click on the description where you would be able to see the Cancel Button. Clicking on this would cancel the Transfer Request.
On canceling the Transfer from the Control Panel, the funds for the same would be available back in your Debit Account.
IMPORTANT
The Transfer of a .EU Domain Name can only be Cancelled through the option provided in the mail sent to the Registrant by the Registry.
Tags: Browser Address Bar, Cancel Button, Control Panel, Copy Paste, Current, Current Registrar, Domain Name, Email Address, European Union, Gossimer, Key Field, Mail, Transfer Request
As a Reseller, you would have to assist your Sub-Resellers, if they happen to forget their Username / Password for the Login. In such cases there are 4 methods available for you. You can select any of the following methods to help your Sub-Reseller Login –
I. Forgot Password:
This method would be useful whenever your Sub-Reseller has forgotten his Password.
1. In this method you would have to ask the Sub-Reseller to go to your Store Front Page at http://manage.gossimer.biz.
2. Ask the Sub-Reseller click on the Forgot Password link there and then enter his Username (his Email Address).
This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Sub-Reseller can then Login with this Password and can then change his original Password.
Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would work for Logging in.
II. Send Password:
This is another method you can use when the Sub-Reseller has forgotten his Password. This would be useful if he does not even remember his Username. In this case you can follow the below mentioned steps -
1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.
2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller Username. Click on the Send Password button available there.
This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Sub-Reseller can then Login with this Password and can then change his original Password, by going to Settings -> Change Password.
Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.
III. Change Password:
This method would be useful if a Sub-Reseller who has forgotten his Password and is also unable to get the Temporary Password via email. As a last step you can change his Password. You need to follow the below mentioned steps -
1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.
2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller Username and click on the button Change Password.
Contrary to the above 2 methods, this would Change his Password permanently. Your Sub-Reseller can then Login with this Password.
IV. Generating Temporary Password:
Using the method mentioned below you can yourself Login to the Sub-Resellers Control Panel, by generating a Temporary Password for it. Just follow the simple steps mentioned below -
1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.
2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller.
Username and click on the button Generate Temporary Password. This will present you with the Login URL, Username and a Temporary Password for the Sub-Reseller.
Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.
Tags: Change Passwor, Details View, Email Account, Email Address, Front Page, Logging, Mail, Mail Account, Mail Email, Passwords, Reseller Control Panel, Reseller Details, Reseller Login, Resellers, Search Fields, Send Email, Send Mail, Url
Follow the process outlined below to create a Mailing List:
- Login to your Control Panel, search for the domain name for which you have purchased this Email Hosting package and proceed to the Order Details view.Click here to read how >>
- Click on Manage Email Hosting Service in the lower toolbar.
- In the Email Management interface pop-up that follows, go to Mailing Lists -> Add.
- Enter the Mailing List Email Address [List Name], which would be the primary Email Address for your Mailing List. When a message is sent to this address, all members of this Mailing List will receive a copy of that message.
IMPORTANT
- The Email Address specified in the Mailing List Email Address [List Name] field should not be one of the existing Email Addresses on your domain name. Specifying an existing Email Address will throw an error - This prefix already exists for this order.
- The Email Address specified in the Mailing List Email Address [List Name] field cannot have a dot (.) in the username, whereas a hyphen (-) is allowed. For example, an Email Address as mailing-list@yourdomainname.com is valid, whereas mailing.list@yourdomainname.com is invalid.
- Upon creation of this Mailing List, an Email Address will be automatically created with the value submitted in the Mailing List Email Address [List Name] field.
- Enter the Email Address that you want to employ as the Primary Moderator [List Owner]. This address is treated as the owner of the Mailing List.
- Specify the Message Moderation Preferences and Subscription Preferences.Click here to read how to specify Message Moderation Preferences >>
Click here to read how to specify Subscription Preferences >>
- You can also choose to specify some additional preferences, such as automatically blocking mails greater in size than a limit you set, add a specific message at the end of all posts, etc. To do so, click on Advanced Options, make the necessary settings and click on Save.
- Click on Submit.
Tags: Address List, Control Panel, Creation, Details View, Domain Name, Email Address, Email Addresses, Email Domain, Email Hosting, Email List, Email Management, Email Service, Hosting Service, Hyphen, List Owner, Mailing Address, Mailing List, Manage Email Hosting Service, Management Interface, Members List, Moderation, Nec, Necessary Settings, Prefix, Search Domain, Subscription Preferences
Once you enable Privacy Protection for your domain name, the Contact Details for your domain name in any Whois Lookup query would display generic details. If someone attempts to contact you at these details, this is how they will be greeted:
- Letters, Couriers delivered at the Postal Address would not be accepted. This implies, that you will not be contactable at the address displayed in your domain name Whois.
- Telephone Callers would be advised to email you at the email address displayed in the whois of your domain name.
- Email sent to the email address listed in the Whois, will get a response specifying an unbranded URL, which needs to be visited by this person. Upon visiting the site, they would be able to mention their query in a secure form, while specifying the type of Contact (Registrant, Administrative, Technical, Billing) they wish to email. The contents of the submitted form will then be emailed to the selected Contact’s (Registrant, Administrative, Technical or Billing) address, as specified in your Control Panel.
Therefore, you are assured of still being contactable, even though your Contact Details are not visible in the Whois of your domain name.
Tags: Attempts, Billing Address, Contact Details, Control Panel, Couriers, Domain Email, Domain Name, Domain Whois, Email Address, Name Domain, Postal Address, Privacy Protection, Registrant, Whois Domain, Whois Lookup
To allow Agents to login to the Live Chat software, you need to create Usernames for them. With these Usernames, they would be able to connect to the chat client and chat with any visitors on your website. You can add as many Operators as you choose. However, the number of Operators that can simultaneously login to chat is restricted by your package terms.
Also, you can add multiple Departments and add Operators under these Departments. The ability to create Departments, as well as the number of Departments depends upon the package you have selected.
To add Agents and Departments for your Service, follow the steps mentioned below:
1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>
2. Click Manage Live Chat Service. This will take you to the Registered members area.
3. Under USERS, click Add Department.
4. Enter a name for the Department, a password for administration of this Department and an Email address associated with this Department. Complete the process by clicking Add Department.
5. Now click Add Agent.
6. Provide an Agent Username, Password, Email address and Department (Main account, if no departments exist) to create the Operator. The Agent’s Username for the chat client would be of the form AgentUsername@yourdomainname.com. This can be used to login to chat.
Tags: Add Department, Area 3, Chat Client, Chat Service, Chat Software, Control Panel, Domain Name, Email Account, Email Address, Gt 2, Live Chat, Live Chat Service, Members Area, Registered
Once you have created a Mailing list, you need to specify the email addresses which would be permitted to post to and receive from the mailing list. These email addresses would be termed as members; every Mailing list can have as many as 500 such members.
Follow the process below to add members to your mailing list:
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In the Email management interface, go to Mailing Lists -> List.
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The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
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In the details view that follows, click on Member List.
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On this page, you can enter the member email addresses in the text-box provided. Each email address must be entered on a separate line. You may also enter the member’s name after their email address separated by a space.
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Once you have added the members, click on Save Changes.
IMPORTANT
Gossimer allows you to create upto 50 Mailing Lists with each list containing upto 500 members. There is a restriction on the maximum number of members in each mailing list as the server where your website is hosted is a Virtual Hosting Server, where the resources are shared across several Customers. By adding more members to the Mailing list, there are chances of the resources being over-utilized by some customers and others suffering for the lack of the same.
Tags: Bears, Details View, Email Address, Email Addresses, Email Hosting, Email Management, Gossimer, Hosting Package, Hosting Server, List, List Server, Mailing Addresses, Management Interface, Maximum Number, Member, Member List, Members List, Restriction, Virtual Hosting, Virtual Server
Page Manager allows you to add a readymade feedback form page to your website.
1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>
2. In the Order Details View, click on the Build Site button to begin designing your website.
3. To add a feedback form, just select the Feedback Form option in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>
4. The following page will be loaded -
To add this form page to your website, just click on the Add Feedback Form button.
5. The Feedback Form has some additional features which can set from the Feedback Form Features page as below –
In the Feedback Form Preview page, click on the >>Click here for More Features link. This will load the Feedback Form Features page -
The following details needs to be submitted -
Send Mail to: The email address specified under the Change Main Title, Sub Title & Email Address section under general Page Manager settings is pre-filled in this field. You may add additional email addresses separated by commas.
Enter the message to be displayed on Form Submission: This message would be displayed to the visitor once he submits the details through the Feedback Form.
Enter the text to be displayed on top of the Form Page: This text will be displayed on top the Feedback Form on your website.
Tags: Additional Email, Address Manager, Address Section, Amp, Domain Name, Email Address, Email Addresses, Enter Text, Feedback, General Page Manager, Gt 2, Gt 4, Gt 5, Loaded, Mail, Mail Address, Mail Email, Main Title Sub Title, Manager Settings, Page Manager, Submission, Web Page, web page type, Webpage, Website Builder
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