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15 Mar 10 Collaboration Data Objects (CDO)

 

Originally known as Active Messaging, the Collaboration Data Objects (CDO) library allows users to send mails through ASP Scripts.

Collaboration Data Objects (CDO) is Microsoft’s technology for building messaging or collaboration applications or adding these capabilities to existing applications. Part of the Microsoft Exchange Server product, CDO has evolved from what Microsoft formerly called Object Linking and Embedding Messaging and, more recently, Active Messaging.

You can use the sample script provided by Gossimer and tweak it a bit to your requirements, to accept feedback from your website visitors and get the results emailed to you.

You would need to change the Email address in the field objCDOSYSMail.From to any Email address on the domain name on which you are incorporating the script. For example, if your Domain Name is abc.com, then you would define the From Email address as some-name@abc.com. This Email address need not be existing on the Mail Server of abc.com, however, the domain name in the objCDOSYSMail.From has to be yours. You may use an Email address such as Do_Not_reply@abc.com.

The Email address in the objCDOSYSMail.To field needs to be changed to your Email address, where you wish to receive Emails submitted through the form.

Sample Script 

<%
set objCDOSYSMail = Server.CreateObject(“CDO.Message”)
set objCDOSYSCon = Server.CreateObject(“CDO.Configuration”)
‘Out going SMTP server
objCDOSYSCon.Fields(“http://schemas.microsoft.com/cdo/configuration/smtpserverport”)= 25
objCDOSYSCon.Fields(“http://schemas.microsoft.com/cdo/configuration/smtpconnectiontimeout”)= 60
objCDOSYSCon.Fields.Update
‘Update the CDOSYS Configuration
Set objCDOSYSMail.Configuration = objCDOSYSCon
objCDOSYSMail.From = “some-name@abc.com”
objCDOSYSMail.To = “xyz@abc.com”
objCDOSYSMail.Subject = “Test mail”
objCDOSYSMail.TextBody = “Test Mail”
objCDOSYSMail.Send
Set objCDOSYSMail = Nothing
Set objCDOSYSCon = Nothing
If Err <> 0 Then
Err_Msg = Err_Msg & “<li>Your request was not sent due to the following error: “& Err.Description & “</li>”
End if
%>

 

 

 

IMPORTANT 

The body of the mail should not have bare linefeeds (n). If a bare linefeed is detected, the SMTP service of Microsoft IIS6 (the Web Server running on Gossimer’s Windows servers) will stop delivering any mail and the mails will get struck in the SMTP queue. This is because Microsoft IIS6 strictly follows Internet e-mail standards; and these standards forbid the presence of bare linefeed characters in e-mail messages. Click here for more details >>

For example,

objCDOSYSMail.TextBody = “Thank you for contacting us. We shall get back to you shortly.nKind regardsnabc.com

In the above case, bare linefeeds (n) are being used.

Instead of n, you need to use rn (carriage-return, line-feed). Hence, the correct usage would be -

objCDOSYSMail.TextBody = “Thank you for contacting us. We shall get back to you shortly.rnKind regardsrnabc.com

 

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14 Mar 10 Auto-responders

An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply from the email system to any email that is sent to this address as soon as it is received.

Auto-Responder Features: 

  • Ability to draft the response in Plain Text or HTML
  • Ability to attach the original mail
  • Ability to automatically disable the auto-responder on a particular date
  • Ability to limit the number of auto replies sent to the same Email address. This can be quite useful – for example – if you have enabled a vacation message and receive an Email from Mr. X, then the Email system would send back an auto-response which states that you are currently out of office. If Mr. X sends you another Email on the same day, there is no point sending the same auto response again as he already knows that you are out of office.
  • Built-in Protection against Mail Loops. Our auto-responders ensure that infinite mail loops are blocked. Mail loops could get created in cases such as, an auto-responder sending a reply to another auto-responder.
  • Automatically detects Emails from mailing lists and does not send an auto-response to such mails.

You to enable/disable auto-responders for any email address from the Email management interface in your Control Panel. Each of your email users too can add, delete and modify their own auto-responder from their web-based email interface.

You can setup an auto-responder for your email address by following these steps:

1. In the Email management interface, click on List Email Addresses from the summary.

2. The next page will contain a list of all email addresses associated with your package. Click on the email address for which you wish to set the auto-responder.

3. Click on Modify Settings.

4. Select the check-box for Auto-responder in the lower half of the form. Here, you would have to enter the message that you want to be sent out as an automatic response.

5. Once you have completed the settings, click on Make Changes.

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13 Mar 10 Adding a Company User

You can add Company Users from the Reseller Control Panel. You need to follow the steps mentioned below - 

  1. Login your Reseller Control Panel from http://manage.gossimer.biz/reseller.
     
  2. Go to Settings -> Company Users -> Add.
     
  3. Here, you need to fill up the form and decide on the role of the user. You can decide to assign a role of Billing, Sales or Support or any combination of the three. You would also have to provide a ‘from’ email address, for emails that would be sent by the system on behalf of that Company User. This has particular significance for Sales Users.
     
  4. Click on Submit to add the User.

Once you have assigned roles to them, you can modify their Menu Permissions and Access Rights.

Click here to read how to set Menu Permissions for your Company Users >>
Click here to read how to set Action Rights for your Company Users >>

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11 Mar 10 Create / Edit a Customized Form Page

 

Page Manager allows you to create a Customized Form page (such as Survey Form, Polling Form, Registration Form, etc.) for your website.

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. To create a Customized Form, just select the Customized Form radio button in the Choose the type of webpage page, and click Submit.  Click here to read in detail about how to change the web page type >>

4. The following page will be loaded

Define Form Details

This page allows you to start providing the details of the customized form that you want to create with the Form Title. The Form Title that you enter here will be displayed alongside the Form on the final webpage.

The Field Name is the name of the final form field. The Field Type could be a Text Field, Text Area, Check Box, Radio Button, or a Pull Down Menu.

No. of Options denotes the number of check boxes or radio buttons or number of entries in the pull down menu that is required by you.

You can also make your visitors to compulsorily fill up a particular field, by clicking the appropriate checkbox under the Mandatory field column.

You can also add a new field to your form or even delete a particular field at any time. Once you submit all the required information for your Form, you can then proceed to provide the individual values for each of the field category options that you had created.

Edit Field Properties

Once you provide all the values for the individual field options, you can then proceed to preview your customized form as it would appear on your website and later publish it to your website once you are satisfied.
 

IMPORTANT 

The details of the Form will sent to the email address you had specified under the Change Main Title, Sub Title & Email Address section under general Page Manager settings. Click here for more details >>

 

 

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11 Mar 10 How do I setup an Email Address to forward to another mailbox?

Once you have understood what an Email Forward / Alias is, follow the procedure outlined below, to define one:

1. From the Email management interface, go to Email Addresses -> Add

2. Here, enter the name for the Email address that you wish to create.

3. Now, click on the Define Email Forwards checkbox and decide whether you wish to forward emails coming to this email address to a Local Email address or a Remote one.

a. Local Email Address – If you have created another Email Box for this domain name previously, then this would appear in the left hand box and you can select one or more of these Email Boxes to receive a copy each, of all mails sent to your forwarded email address.

For example, if your domain name is yourcompany.com and you want to forward sales@yourcompany.com to info@yourcompany.com, then info is a local email address for your domain name.

b. Remote Email Address – You can choose to forward emails to one or more external email addresses (on a different domain name) by specifying each one of these on separate lines in the provided text box.

For example, if your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to yourcompany@yahoo.com and yourcompany@hotmail.com, then you would enter both the latter email addresses on separate lines in the provided text box.

Furthermore, you can set Advanced Email Forward Options by clicking on the Define Wild-Carded Destinations button and mentioning separate domain names in each line, if the name of the email box in both the source domain name and the destination domain name are the same.

For example, if your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to sales@somename.com and sales@someothername.com, then you can set a wild-carded destination since the email box sales is common in both the source domain name (yourcompany.com) and the destination domain names (somename.com, someothername.com).

5. Click on the Submit button to save your settings.

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11 Mar 10 Exporting a List of your Customers as a CSV Report

You can export a list of all or some of your Customers, as Comma Separated Values (CSV) for your use, by following the below mentioned process:
  1. Login to your Reseller Admin Control Panel from http://manage.gossimer.com/reseller
  2. Click on Customers -> Export
  3. You can streamline your list based on either or all, of these criteria
Country – To get a list of Customers from a particular Country, select it from this drop down, otherwise leave this field as Select a Country to search for Customers from all countries.
 
Customer Status – Select Active or Suspended to narrow your criteria or leave as Any to select all.
 
Creation Date Between – By default, this field displays a date range beginning from the last week. You may select the beginning date as per your desire by toggling the appropriate drop downs.
 
Total Receipts Between – By specifying the Total Receipts figure in these text boxes, you can target a specific set of your Customers.
Upon clicking on the Submit button, Gossimer, LLC would be emailing you a list of all your Customers that satisfy the criteria you mentioned above, at your Reseller Username (email address). You can also mark a copy of the exported CSV file to one or more custom email address by specifying the same under Mark a copy of the Export to (Email Addresses) field. Multiple email addresses should be separated by a comma (,).
 
IMPORTANT
 
The system will accept only one Export request at a time and you will not be allowed to submit another request, until you have been emailed the results of your previous action.
 

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08 Mar 10 Renewal Reminders

Gossimer sends mails to its Customers informing them about all Live Chat Service packages that are nearing their expiration date.

 

Customers of Gossimer:

Customers are sent Expiring Live Chat Service packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.

The Reminders are sent to the Customer Username email address from 45 days prior to the Live Chat Service package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).

This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about Renewing these Orders.
 

 

Gossimer Resellers can easily view all Expiring and Expired Orders from the Renewal Management interface from within their Reseller Control Panel and choose to Renew any Live Chat Service package on behalf of their Customer(s). Click here to read how >> 

 

IMPORTANT

When a Live Chat Service package Expires,

  • the package is immediately Suspended. This means that you would be unable to use your package, until it is Renewed.
     

  • the Customer is sent an e-mail, informing him/her that he has 30 days to Renew his Live Chat Service package, post which the package is Deleted.

 

When the Live Chat Service package is Deleted, the Customer is sent one final e-mail informing him/her that the Live Chat Service package is Deleted, since it was not Renewed within 30 days after Expiry.

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08 Mar 10 Suspending/Unsuspending an Email address

You can suspend an email address if you wish to disable it temporarily. Once suspended, any mails being sent to that email address would bounce back to the sender.

Follow the process outlined below to suspend an Email address:

1. In the Email management interface, click on List Email Addresses.

2. The following page would have a list of all Email addresses associated with your package. Select the check-box before the Email address that you wish to suspend.

3. Click on the Suspend button. This will disable the Email address until you choose to restore it.

In order to restore a suspended email address, select the check-box before it, and click on Unsuspend.

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04 Mar 10 How do I Monitor and Control the Content of my Mailing List?

In order to ensure that the content of the mails being sent to a list are not offensive to members, it is a good idea to employ moderators for the mailing list who monitor the content of mails. Click here to know how to specify a moderator for a mailing list >>

In addition to this you also need to specify your Message Moderation Preferences, which would govern all access to your Mailing list. You can specify:

  • Who can post messages to this list?
    • Only allow moderators to send messages (all messages by others* could either be rejected, or sent to the moderators)
    • Only allow members of the list to send messages (all messages by non-members could either be rejected, or sent to the moderators)
    • Allow everyone (all messages could first be sent to the moderators)
  • Who should receive any replies sent to a message on the Mailing list?
    • The original sender
    • The entire list
    • A specific Email address
       
    IMPORTANT  

    * Messages sent by the moderator(s) will also be sent for moderation. This feature has been built in Gossimer’s Mail Servers, so as to prevent spamming by spoofing the moderator’s email address.

Message Moderation Preferences can be specified at the time of creation of the Mailing list itself. If you wish to modify these at a later time, follow the process below:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.

3. In the details view that follows, click on Modify.

4. On this page, you can set your Message Moderation Preferences.

5. Once you have decided on your preferences, click on Submit.

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03 Mar 10 Create an External Link Page

 

The Page Manager allows you to add an External Link page to your website as explained below -

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. To create an External Link page, just select the External Link radio button in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>

4. This will load the following Add/Edit Link-to Page page -

Add/Edit Link-to Page

  • You can select a HTTPS URL, an Email Address, a Web Page URL or a FTP location from the Link-to Type drop-down menu.
     
  • The corresponding value needs to be provided in the Link-to URL field.
     
  • Selecting the Open Link-to page in a new window checkbox will open the link in a browser window.

This page can be changed to any of the available page types from the Choose the type of webpage page at a later time.

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