Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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IMPORTANT
Email Hosting Orders activated on or after 2 July, 2009, will have a separate Email management and Webmail interface.
As an alternative to downloading and viewing your emails using Email Clients, Gossimer provides you a Web-based interface to access your emails online from anywhere. We provide rich innovative user-interfaces that are specifically designed for business users. The Webmail interface allows each of your users to manage their emails, address book, tasks, appointments, password, email forwarding options, auto-responders, etc. in an effective manner.
To access your Webmail interface, you can use the URL of the form http://webmail.yourdomainname.com. Here, you would need to login with the your email address and the corresponding password.
IMPORTANT
Please note the following information related to your usage of Gossimer’s Email Hosting service:
- Before you start using Gossimer’s Email Hosting service, you need to either -
- modify the Name Servers of your domain name to Gossimer’s Name Servers, or
- create the necessary DNS Records on the existing Name Servers of the domain name.
Click here to read more about it >>
If the MX Records created on the existing Name Servers do not point to the IP addresses of Gossimer’s Email Server, anyone sending emails to email addresses using Gossimer’s Email Hosting service will encounter the following bounce back message:
Sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1)
- Gossimer’s Email Hosting Servers have basic anti-spam protection enabled. External Email Servers sending emails to Gossimer’s Email Hosting Servers are required to have proper, fully compliant Reverse DNS Records (also referred to as FCrDNS on the Internet). This helps Gossimer’s Email Hosting Servers detect trojaned computers trying to send us spam and/or viruses. Absence of a reverse DNS entry will result in the emails being rejected with the following message:Client host rejected: cannot find your reverse hostname (#5.7.1)If emails sent to you by someone are being rejected due to a lack of a Reverse DNS Record, then the sender needs to contact the their Email Service Provider. The Email Service Provider need to add an appropriate PTR (Pointer) Record in their DNS Server. Also, a PTR Record must have a corresponding valid A Record.For example, if the sender Email Server is mail.senderdomainname.com and it is mapped to the IP Address 111.222.333.444, then the following DNS Records must exist:
mail.senderdomainname.com. IN A 111.222.333.444
111.222.333.444.in-addr.arpa. IN PTR mail.senderdomainname.com.
One matching pair of PTR and A Records is sufficient. Hence, even if there are multiple A Records pointing to the same IP address, having any one of them in the PTR Record is sufficient.
Reference:
RFC1912 >>
IMPORTANT
Presence of a valid PTR Record does not exempt the sending Email Server from other anti-spam checks.
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Gossimer sends mails to its Customers informing them about all Live Chat Service packages that are nearing their expiration date.
Customers of Gossimer:
Customers are sent Expiring Live Chat Service packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.
The Reminders are sent to the Customer Username email address from 45 days prior to the Live Chat Service package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).
This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about Renewing these Orders.
Gossimer Resellers can easily view all Expiring and Expired Orders from the Renewal Management interface from within their Reseller Control Panel and choose to Renew any Live Chat Service package on behalf of their Customer(s). Click here to read how >>
IMPORTANT
When a Live Chat Service package Expires,
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the package is immediately Suspended. This means that you would be unable to use your package, until it is Renewed.
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the Customer is sent an e-mail, informing him/her that he has 30 days to Renew his Live Chat Service package, post which the package is Deleted.
When the Live Chat Service package is Deleted, the Customer is sent one final e-mail informing him/her that the Live Chat Service package is Deleted, since it was not Renewed within 30 days after Expiry.
Tags: Chat Service, Customer Username, Displays, Domain Name, E Mail, Email Address, Expiration Date, Expiry Date, Live Chat, Management Interface, Product Category, Renewal Management, Renewal Reminders, Reseller Control Panel, Resellers, Sent Mail
A catch-all is an account that receives messages sent to non-existent email addresses at your domain name. For example, if someone sends a mail to mgmt@yourdomainname.com, and the account didn’t actually exist, your catch-all would receive this message. A catch-all email address can ensure that genuine and possibly important communication intended for you is NEVER missed.
The catch-all account could be configured to:
- Store all incoming messages (mailbox)
- Forward all incoming messages to one or more email addresses
- Send a customized auto-response
- Bounce all incoming messages
- Silently delete all incoming messages without a bounce
Follow the process outlined below to configure the catchall account for emails on your domain name:
1. In the Email management interface, go to Email Addresses -> Catchall Account.
2. Your catchall account bears the name default@<your primary domain name> (e.g. default@mydomain.com, default@domain.net etc.). For this account, you can either
- Setup a mailbox to store all mail, or
- Forward all mail sent to non-existent addresses on your domain name to another local or remote email address, or
- Bounce all mail sent to non-existent addresses on your domain name back to the sender, or
- Silently delete all such email.
3. Select the check-box before the option you prefer to implement, and provide the necessary details.
4. Once you have completed all the necessary settings, click on Save Changes.
Tags: Auto Responders, Auto Response, Bears, Default Domain, Domain Name, Email Account, Email Address, Email Addresses, Email Management, Emails, Forward, Forwards, Incoming Messages, Lt, Mail, Management Interface, Necessary Details, Necessary Settings, New Email Address
You can suspend an email address if you wish to disable it temporarily. Once suspended, any mails being sent to that email address would bounce back to the sender.
Follow the process outlined below to suspend an Email address:
1. In the Email management interface, click on List Email Addresses.
2. The following page would have a list of all Email addresses associated with your package. Select the check-box before the Email address that you wish to suspend.
3. Click on the Suspend button. This will disable the Email address until you choose to restore it.
In order to restore a suspended email address, select the check-box before it, and click on Unsuspend.
Tags: Address Check, Email Address, Email Addresses, Email Check, Email Management, Management Interface
Sample Script and its Configuration Options
Click here to download the sample script >>
IMPORTANT
It is recommended that you refer to the Readme file (available within the above sample script archive) to learn how to configure this script to work on your website.
Sample HTML Feedback Form
The following lines needs to be added in the form which connects to the FormMail.pl script:
<form action=”cgi-bin/FormMail.pl” method=”POST”>
<input type=”hidden” name=”recipient” value=”user@domainname.com”>
<input type=”hidden” name=”email” value=”user@domainname.com”>
<input type=”hidden” name=”realname” value=”Feedback Form”>
<input type=”hidden” name=”subject” value=”Feedback Form”>
<input type=hidden name=”redirect” value=”domanname.com/file.htm”>
Following is the explanation about the above mentioned variables:
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recipient – Here you need to specify the Email address, where the email containing the data submitted through the form, needs to be delivered.
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email – You would need to change the Email address in the field email to any Email address on the domain name, on which you are incorporating this script. For example, if you are deploying this script on your Domain Name abc.com, then you would define the From Email address as some-name@abc.com. This Email address need not be existing on the Mail Server of abc.com, however, the domain name in the email field has to be yours. This implies, that you may use an Email address such as Do_Not_reply@abc.com. This email address will appear as the From email address in the email sent by the script.
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realname – The value here indicates the name mentioned in the From section of the email, that will be sent to the email address, upon submission of this form. This can be modified as per your requirement.
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subject – The value in this field can be changed to indicate an appropriate subject for the mail to be sent. For example, you may set this as YourDomainName.com Feedback Form or any other subject that would allow you to uniquely identify from which form on your website this data has been received.
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redirect – Once the visitor provides feedback, he/she can then be redirected to another page on your website. In order to achieve this, you need to mention the path to the HTML file in the redirect field. Alternately, you can display a message to the visitor thanking him/her for the feedback. Such messages can be displayed in a new page like thanks.htm. Such a page can also contain other information as deemed necessary.
Tags: Abc, Configuration Options, Domain Name, Email Address, Feedback Script, Form Mail, Formmail Script, HTML, Input Type, Lt, Mail Feedback, Mail Script, Mail Server, Perl, Perl Mail, Pl Script, Readme File, Recipient, Sample Html, Script Archive, Value Feedback, Variables
In order to ensure that the content of the mails being sent to a list are not offensive to members, it is a good idea to employ moderators for the mailing list who monitor the content of mails. Click here to know how to specify a moderator for a mailing list >>
In addition to this you also need to specify your Message Moderation Preferences, which would govern all access to your Mailing list. You can specify:
- Who can post messages to this list?
- Only allow moderators to send messages (all messages by others* could either be rejected, or sent to the moderators)
- Only allow members of the list to send messages (all messages by non-members could either be rejected, or sent to the moderators)
- Allow everyone (all messages could first be sent to the moderators)
- Who should receive any replies sent to a message on the Mailing list?
IMPORTANT
* Messages sent by the moderator(s) will also be sent for moderation. This feature has been built in Gossimer’s Mail Servers, so as to prevent spamming by spoofing the moderator’s email address.
Message Moderation Preferences can be specified at the time of creation of the Mailing list itself. If you wish to modify these at a later time, follow the process below:
1. In the Email management interface, go to Mailing Lists -> List.
2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
3. In the details view that follows, click on Modify.
4. On this page, you can set your Message Moderation Preferences.
5. Once you have decided on your preferences, click on Submit.
Tags: Access List, Address Message, Bears, Control, Creation, Details View, Email Address, Email Management, Mail Servers, Management Interface, Members List, Moderation, Monitor And Control, Send Messages
The general Page Manager settings, allows you to modify and customize the basic settings of your website.
1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>
2. In the Order Details View, click on the Build Site button to begin designing your website.
3. You will find the general Page Manager options on the left hand side as displayed below -
Click on the Edit Website Titles link to reach the following page -
This page allows you to Add/Edit the Main Title, Sub Title and the Email Address to be displayed on your website. These titles will neatly blend within the design layout of your choice. The Main Title could be your Company name or website name. You may choose to have slogans, phone numbers, promotional information, etc. for your Sub Title. The email address that you enter here will be displayed as a ready link in all the pages of your site and will be used to mail you the contents of any Feedback Form Page that you may create on your website.
IMPORTANT
Please ensure that you adhere to the number of characters stipulated for each of these titles.
You can also change the fonts for the titles and email address, by clicking on the Click here to change font for main title, subtitle & email address link available on top of this page.
This page allows you to change Fonts, Font Style and Font Size for your website titles and email address.
To preview what a particular font would look like on your webpage, just scroll down to the font options table available at the bottom of the page. You can also choose the right size and styles for each font, to suit your preference.
This option allows you to change the design template for your website by choosing from a wide range of available design template options. For detailed help on how to change the website design, please refer to steps 4 to 8 of the Quickstart Wizard >>
It is important that you provide Titles, Descriptions and Keywords to boost the ranking of your pages by search engines. This ensures that whenever a browser searches for the words in your title, description or keyword, your website will be returned with higher priority.
To optimize your website for Search Engines, just click on the Optimize for Search Engines link under the Page Manager.
This page allows you to provide Meta Tags – Title, Description and Keyword for each page on your website, in order for Search Engines to locate and index your website easily and efficiently.
IMPORTANT
The details you enter here can not be seen on your website. It is only for the purpose of optimizing your site for better results during searches.
The Footer, as you know, will appear at the bottom of all the pages on your website. Click on the Edit Website Footer link to reach the following page -
What you see above is a WYSIWYG (What You See Is What You Get) Rich Text Editor. Using this feature-rich editor, you can create an attractive footer for your website. For further help with the Editor, please click on the Help Instructions link, just above the Editor window.
IMPORTANT
The Footer can have a maximum of 300 characters spread across a maximum of 4 lines. The Footer may be truncated if it exceeds this limit.
Click on the Add Banner link to reach the following page.
The Incorporate Banner page allows you to Add/Change a Banner on your website. You can either upload your own banner or use a third party banner for this purpose.
When you upload your own banner, you need to check the appropriate uploading options based on the hyperlink that you want to provide for the banner.
- If you choose not to give a link to the banner, then you should select the No Link radio button.
- In case you plan to use a third party banner, then you need to paste the HTML code or the hyperlink in the text area of your web page.
Clicking on the Replace Logo / Main Image link allows you to replace the existing image(s) on your website, with any of your own images of your choice. The Main Image currently appearing on your website and the corresponding Plain Background Image are displayed on this page for your reference.
Just follow these simple steps to incorporate your Logo or change the Main Image.
- Right-click on the Plain Background Image given alongside and save it to your computer’s hard disk.
- Composite your Logo or any other Image of your choice with this Plain Background Image using any of your favorite Image Editing software such as Photo Editor or Photoshop, etc. and save it in the same file format and file name as the original Plain Background Image.
- Select the final composite image (Your Logo/Image + Plain Background Image) that you saved to your hard disk, by using the Browse button provided on the page.
- Click the Upload button, to replace the new image with the current Main Image.
IMPORTANT
- This feature of being able to change the Main Image of your website, is not available in all website templates.
- Do not change the Background Image Size (Height or Width), File Name or the File Format, etc., as it will distort the final image.
You can password protect your entire website or particular pages within your website. Click on the Password-protect Pages link to load the following page -
Once you set this password, your website visitors can view your website ONLY if they type in the correct password. The password protection for your website can be disabled by clicking on the REMOVE PASSWORD button in the above page.
To set password for individual web pages, click on the Click here link in the above page. This loads the following page -
Once you set these passwords, your website visitors can view the respective pages ONLY if they type in the correct password. The password protection for a particular page can be disabled by clicking on the REMOVE PASSWORD button next to the specific page.
Tags: Address Link, Amp, Change Fonts, Design Layout, Design Template, Domain Name, Editor, Email Address, feature-rich editor, Font Options, Font Style, General Page Manager, Gt 2, HTML, Individual Web Pages, Left Hand Side, Logo, Main Title Sub Title, Manager Options, Manager Settings, Page Manager, Phone Numbers, Photo Editor, Preference, Rich Text Editor, Search Engines, Slogans, Subtitle, Template Options, Website Builder
You can move a Digital Certificate (except the one purchased for a .EU domain name*) with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Digital Certificate and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details
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the Customer Username (Email Address)** of the Customer account where you wish to move the domain name
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the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Digital Certificate is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are moving this Digital Certificate, is the one you really intend to and click on the Confirm button.
Note:
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* If you have purchased the Digital Certificate for a .EU domain name, you need to first move your .EU domain name. Once your .EU domain name has moved, you can move the Digital Certificate to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
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** If you are moving the Digital Certificate to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
You may encounter an error while attempting to Move the Digital Certificate, if
A. One or more Services for this domain name are currently being processed,
OR
B. There is a Pending Invoice for any Service associated with this domain name,
OR
C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Digital Certificate for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Digital Certificate to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Digital Certificate is not possible and you will have to either
OR
E. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Contacts, Control, Customer Account, Customer Control Panel, Customer Id, Customer Profile, Customer Username, Digital Certificate, Digital Control, Digital Domain, Email Address, Eu Domain Name, European Union, Managed DNS Service, Move Domain, Move Services, Moving, Related Services, Reseller, Services Button, Whois Domain
The Page Manager allows you to add an External Link page to your website as explained below -
1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>
2. In the Order Details View, click on the Build Site button to begin designing your website.
3. To create an External Link page, just select the External Link radio button in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>
4. This will load the following Add/Edit Link-to Page page -
- You can select a HTTPS URL, an Email Address, a Web Page URL or a FTP location from the Link-to Type drop-down menu.
- The corresponding value needs to be provided in the Link-to URL field.
- Selecting the Open Link-to page in a new window checkbox will open the link in a browser window.
This page can be changed to any of the available page types from the Choose the type of webpage page at a later time.
Tags: Browser Window, Domain Name, Drop Down Menu, Email Address, Gt 2, Gt 4, Link Radio, Page Manager, Radio Button, web page type, Web Page Url, Webpage, Website Builder
When you paste any of the Live Chat codes on the pages of your website, these pages display a Chat icon that the visitors can click to chat with your Support Operators. There is a set of such icons that indicate different statuses of support. You can completely customize the icon set on your website.
Customizing Live Chat icons
1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>
2. Here, click Live Chat Manage Service. This will take you to the Registered members area.
3. Under SETTINGS, click Select Icons.
4. Select any of the icon sets listed here. Alternatively, you can also choose to upload your own icon set, by selecting the Custom Icon Set option at the bottom.
IMPORTANT
- If you wish to use the icons on websites protected by SSL i.e., web page URLs beginning with https://, select the checkbox adjacent to These icons require https support as they will be put on a secure website.
- The above option will not be applicable for Custom Icon Sets.
5. Once you have chosen the icon set of your choice, click Submit.
Receiving emails sent by the visitor using Leave a Message option
Messages left by the visitor using the Leave a Message option are delivered to you in the form of an email. You can specify an email address to receive these mails as explained below:
1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>
2. Here, click Live Chat Manage Service. This will take you to the Registered members area.
3. Under SETTINGS, click E-mail Address.
4. By default, the email address associated with the Customer Account managing the Live Chat Service is listed. You may specify a different email address here.
5. Click Modify Email Address to save the change.
Tags: Area 3, Chat Icon, Chat Icons, Chat Service, Checkbox, Control Panel, Custom Icon, Customer Account, Domain Name, E Mail Address, Email Address, Gt 2, Live Chat, Live Chat Service, Members Area, Message Option, Registered, Secure Website, Set Option, SSL, Statuses, Support Operators, Web Page Urls
To understand and evaluate the interfaces and API we provide, you can use the Demo interface.
Find below the steps to create a fresh Demo Reseller account.
1. Go to http://cp.onlyfordemo.net/servlet/ResellerSignupServlet?&validatenow=false
2. Fill up the form, and follow the steps thereafter to set up your Reseller account (make sure you provide an accurate email address)
3. Visit the below URL to login to your Reseller Account
URL: http://cp.onlyfordemo.net/reseller
4. Once you have logged in, click on My Billing -> Add Funds to add Funds to your Account. You cannot test out some of the features of the Demo Account without adding funds to your account
5. You might wish to start with checking the flexibility and features of the system by referring to the Reseller Account Startup Guide.
IMPORTANT
The demo account may not function at all times, since some beta testing is also done on the demo account. Also, the demo account is reset every day. All orders placed in the demo account would be automatically deleted every 24 hours.
Feel free to explore your Demo Reseller Account to the fullest.
Tags: Amp, Beta Testing, Demo Account, Email Address, Flexibility, Interface, Reseller Account, Servlet, Startup Guide, Url
With Moneybookers, people can send and receive payments through the Internet – all that is needed is an email address. Moneybookers supports domestic funding options in over 30 countries.
To integrate the Moneybookers Credit Card Gateway in your Reseller Account, there is no limitation at Moneybookers about the type of account you should be holding. You can have either of these accounts:
- Personal Account – for individual users
- Company Account – for legal entities. If you choose to open this account, you would need your company registration number and information for a principal contact at your business. If your business is not registered, we advise you to register as an individual user or contact merchantservices@moneybookers.com for assistance.
IMPORTANT
- The applicable Merchant Fees are displayed under Credit Card Payments at http://www.moneybookers.com/app/help.pl?s=m_fees
- To accept Credit Cards from your Customers, you would need to apply for this Service by emailing merchantservices@moneybookers.com with the following information:(i) Your website URL.
(ii) A description of your business.
(iii) Your Moneybookers account email address or if you are not yet a customer your country of residence.
Tags: Account Email, Business Address, Business Email, Company Registration Number, Contact, Credit Card Gateway, Credit Card Payments, Credit Cards, Email Address, Legal Entities, Merchant Fees, Moneybookers, People, Personal Account, Pl, Reseller Account, Website Url
When you place a request for a domain name to be transferred to Gossimer, the system retrieves the whois details for the domain name by connecting to port 43 on the current Registrar’s Whois server. Once these are obtained, the system sends the transfer authorization email (containing the FOA, or Form of Authorization) to the Administrative contact, as seen therein.
If the email was not received by the Admin contact, you can click on Resend Authorization Request in your Control Panel, whereupon the system sends the mail to the same email address, retrieved as mentioned above.
However, if you were to change the Administrative contact email address for your domain name after the authorization mail was sent, attempting to Resend Authorization request would still send the email to the old address.
As such, if you want the authorization mail to be sent to a different email address, the only possible method is to
1. Contact our Support Team at support@gossimer.com, and ask them to Cancel the transfer request
2. Modify the Admin contact email address at the Current registrar
3. Reinitiate the transfer request from your Control Panel.
Tags: Authorization Request, Cancel, Change Address, Change Email, Contact Team, Control, Control Panel, Current, Current Registrar, Domain Name, Email Address, Email Domain, Foa, Mail, Mail Email, Send Email, Transfer Request, Whois Server
You can move a Email Hosting Order (except the one purchased for a .EU domain name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:
1. Login into your Control Panel, search for the Email Hosting Order and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.
3. Here, you would have to mention the following details:
- the Username Email Address** of the Customer account where you wish to move the order.
- the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.
4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Email Hosting Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option then the Contact Details will change to the Default Contacts of the new Customer Control Panel.
5. Confirm that the Customer account to which you are transferring this Email Hosting Order, is the one you really intend to and click on the Confirm button.
Note:
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* If you purchased the Email Hosting Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Email Hosting Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
-
** If you are moving the Email Hosting Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.
IMPORTANT
1. You may encounter an error while attempting to Move the Email Hosting Order, if
A. One or more Services for this order are currently being processed,
OR
B. There is a Pending Invoice for any other service associated with this order,
OR
C. There are one or more related services under another Customer of this [new] Reseller. For example, you have purchased Email Hosting Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Email Hosting Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.
In any of the above cases, the Moving or Shifting of the Email Hosting Order is not possible and you will have to either
- wait for the processing to complete, or
- Cancel any Pending process.
<#start domorder#>OR
D. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
<#end domorder#>
2. If you move the Email Hosting Order within the Money Back Period and then Delete the Order, no refund will be applicable.
If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.
Tags: Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Emai, Email Address, Email Hosting, Email Hosting Order, Eu Domain Name, European Union, Managed DNS Service, Move Services, Moving, Related Services, Services Button
For Resellers:
1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Go to Products -> Renewal Management
3. Before clicking the Go button, select/mention the following details
- Product – Select the Product whose Orders you wish to Renew from the drop down
- Number of Days – Enter the number of days to obtain a list of all Expiring Orders of (all) your Customers within this period
- Customer (optional) – If you wish to Renew Orders belonging to a particular Customer only, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will display Orders belonging to all your Customers.
For example,
Case 1 – if you want to Renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.
Case 2 – if you want to Renew all Orders belonging to All Products under Customer Username a@somedomain.com only, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.
6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click the Continue button to execute the Renewal
- Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
- Option 2 – Renew the Orders using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
- Option 3 – Renew the Orders without raising any Invoices for the Customer.
IMPORTANT
At any point of time, you can only add two Bulk Actions for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk Action once the earlier request has been processed completely.
Apart from individually renewing a Live Chat Service package, you can have a glimpse of all expiring Live Chat Service packages and Renew the same in bulk from the Renewal Management interface of your Control Panel.
Click here to read how to Renew an individual Live Chat Service package >>
The Renewal Management interface can be used as follows -
For Customers:
1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.
2. Go to Live Chat Services -> Renewal Management
3. Select Live Chat Service or any other Product whose Orders you wish to renew from the drop down and enter the number of days, to obtain a list of all expiring Orders within this period, and click Go.
For example, if you want to obtain the list of Live Chat Service Orders expiring in the next 30 days, select Live Chat Service from the drop-down and then enter 30 as the number of days to obtain this list.
4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.
5. Click the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order.
6. Upon selecting the number of years you want to renew each Order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for Renewing the selected Orders, at the bottom of the page.
I. If you have selected less than 25 Orders to be Renewed, then upon clicking the Continue button, you would be prompted to Pay for the Renewal of these Orders. Click here to read how to pay for an Invoice >>
II. If you have selected more than 25 Orders to be Renewed, then
- if you have sufficient funds in your Current Debit Account, then upon clicking the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
- if you do not have sufficient funds in your Current Debit Account, then you would need to first click the Add Funds link.This will pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of Renewing these Orders (i.e., Total Amount – Current Debit Account Balance).Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
IMPORTANT
At any point of time, you can only add two Bulk Actions. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk Action once the earlier request has been processed completely.
Tags: Account Balance, Admin Control Panel, Chat Service, Chat Services, Current Account, Customer, Customer Control Panel, Customer Field, Customer Id Number, Customer Username, Debit Account, Email Address, Example Case, Field Case, Glimpse, Gossimer, Insufficient Funds, Invoice, Invoices, Live Chat, Live Chat Service, Management Interface, New Wind, Payment Options, Queue, Renewal Management, Renewal Option, Renewal Request, Reseller, Resellers, Sys, Syste
A moderator is someone who monitors the quality of the content mailed to your mailing list. It is generally considered a good practice to employ moderators for a Mailing list, who ensure that there is no abuse of the mailing list and that the content which is posted does not antagonize any members.
The owner of the list is also its primary moderator. To add moderators for your Mailing list, follow the process given below:
1. In the Email management interface, go to Mailing Lists -> List.
2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.
3. In the details view that follows, click on Moderator List.
4. On this page, you can enter the moderator email addresses in the text-box provided. Each email address must be entered on a separate line. You may also enter the moderator’s name after their email address separated by a space.
5. Once you have added the moderators, click on Save Changes.
Tags: Bears, Details View, Email Address, Email Management, Management Interface
Collaboration Data Objects for Windows NT Server (CDONTS) component is a very old component shipped mainly with Windows 2000 server. Like Collaboration Data Objects (CDO), this too can be used to accept feedback from visitors via an online form which on submission would send you an Email about the information filled in by the visitor.
IMPORTANT
Now with the arrival of Windows 2003 this component has been deprecated. Gossimer suggests that you upgrade your scripts to CDO.
You may use the sample script provided by Gossimer, and customise it to your needs. You would need to change the From Email address in the field objMail.From to any Email address on the same domain name where you are incorporating this script. For example, if your Domain Name is abc.com, then you may define the From Email address as some-name@abc.com. This Email address need not be existing on the Mail Server of abc.com, however, the domain name in the objMail.From has to be yours. You may use an Email address like Do_Not_reply@abc.com.
The Email address in the objMail.To field needs to be changed to your Email address, where you wish to receive Emails submitted through the form.
Sample Script
<%
Set objMail = Server.CreateObject(“CDONTS.NewMail”)
objMail.From = “some-name@abc.com”
objMail.Subject = “Testing Mail”
objMail.To = “user@abc.com”
objMail.Body = “Testing ….”
objMail.Send
Response.Write “Mail Sent …..”
Set objMail = nothing
%>
Tags: Abc, Cdonts Newmail, Change Address, Change Email, Collaboration Data Objects, Collaboration Server, Domain Name, Email Address, Email Information, Gossimer, Incorporating, Lt, Mail Server, Microsoft Windows, online form, Scripts, Send Email, Server Createobject, Submission, Windows 2000, Windows 2000 Server, Windows Nt Server, Windows Server, Write Mail
| You can export a list of all or some of your Sub-Resellers, as Comma Separated Values (CSV) for your use, by following the below mentioned process:1. Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Click on Sub-Resellers -> Export
3. You can streamline your list based on either or all, of these criteria
- Sub-Reseller City – Specify a City name to narrow down your list results. Leaving this field blank will result in listing Sub-Resellers from all cities.
- Sub-Reseller Country – To get a list of Sub-Resellers from a particular Country, select it from this drop down, otherwise choose Select a Country to search for Sub-Resellers from all countries.
- Sub-Reseller Status – Select Active or Suspended to narrow your criteria or leave as Any to select all.
- Creation Date Between – By default, this field displays a date range beginning from the last week. You may select the beginning date as per your desire by toggling the appropriate drop downs.
- Total Receipts Between – By specifying the Total Receipts figure in these text boxes, you can target a specific set of your Sub-Resellers.
- Products – You can list Sub-Resellers who have signed up for or have not signed up for a particular Product, by selecting it from the drop down. By not selecting any Product, you would end up with a list of Sub-Resellers who have signed up for all Products.
Upon clicking on the Submit button, Gossimer would be emailing you a list of all your Sub-Resellers that satisfy the criteria you mentioned, at your Reseller Username (email address). You may also mark a copy of the exported CSV file to one or more custom email address by specifying the same under the Mark a copy of the Export to (Email Addresses) field. Multiple email addresses should be separated by a comma (,).
IMPORTANTThe system will accept only one Export request at a time and you will not be allowed to submit another request, untill you have been emailed the results of your previous action.
|
Tags: Admin Control Panel, Comma Separated Values, Control, Countries, Csv File, Desire, Displays, Email Address, Email Addresses, Gossimer, Receipts, Reseller City, Reseller Status, Reseller Username, Resellers, Target, Text Boxes
You may get this error when you execute a Transfer for a Domain Name (except a .EU Domain Name) from another Registrar to Gossimer.
In order to ensure that, an Authorised person is placing this Transfer Request, we send an email to the Administrative Contact of the Domain Name for authorising the transfer. We need to fetch the e-mail address of the Administrative Contact from the Current Whois Record from the Losing Registrar.
If for some reason we are unable to contact the Whois Server of the Current Registrar you will get this message. There are two things you can do at this stage -
1. You would have received an e-mail with instructions on sending a Fax authorisation for these transfers. You can use that fax authorisation to action the transfers.
2. You can simply wait for upto 48 hours. We would attempt to contact your Registrars Whois server for the Administrative contact details every hour for 24 hours, and even try the same manually. In almost all cases we will be able to send the Administrative Contact E-mail within 48 hours.
IMPORTANT
This process would not be applicable for a .EU Domain Name, since the Authorization mail is sent directly from the Registry to the Registrant Contact’s Email Address.
Tags: 48 Hours, Attempt, Authorisation, Authorised Person, Contact Details, Current, Current Registrar, E Mail Address, Email Address, Eu Domain Name, European Union, Fetch, Losing Registrar, Registrant, Registrar, Send An Email, Send Email, Send Mail, Sending A Fax, Stage 1, Transfer Request, Whois Record, Whois Server
To understand the concept of Email Forwards / Aliases, lets consider an example:
Assume you have just created an Email address, say sales@yourcompany.com where you wish to entertain all sales queries from your clients. Now, you desire that all mail being sent to this email address not be collected in a single mailbox, but instead be directed to the individual email addresses of all your sales team members.
This is where Email Forwards / Aliases are useful. You can setup all email for sales@yourcompany.com to be forwarded to any other single or multiple email addresses. This implies that sales@yourcompany.com is an alias for multiple email accounts or other aliases.
You can forward email to a specific address to either a local destination, or a remote one. Hence, mail sent to sales@yourcompany.com can be forwarded to either john@yourcompany.com, or john@hotmail.com, or both! Apart from this, you can also specify wild-carded destinations for your Email.
Tags: Email Accounts, Email Address, Email Addresses, Email Alias, Email Forward, Email Forwards, Forward Email, Hotmail, Mail, Queries, Setup Email, Team Members
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