15 Mar 10 Creating a Demo Customer Account

To understand and evaluate the Customer Control Panel we provide, you can use the Demo interface.

Find below the steps to create a fresh Demo Customer account.

1. Go to http://cp.onlyfordemo.net/servlet/AddCustomerServlet?validatenow=false&fromsfpage=true >>

2. Fill up the form, and follow the steps thereafter to set up your Customer account (make sure you provide an accurate email address)

3. Visit the below URL to login to your Demo Customer Account

URL: http://cp.onlyfordemo.net/customer >>

4. Once you have logged in, click on My Billing -> Add Funds to add Funds to your Account. You cannot test out some of the features of the Demo Account without adding funds to your account

5. You can make modifications to your Customer Account profile and other settings related to your Customer account. Click here to read how >>

IMPORTANT

The demo account may not function at all times, since some beta testing is also done on the demo account. Also, the demo account is reset every day. All orders placed in the demo account would be automatically deleted every 24 hours.

Feel free to explore your Demo Customer Account to the fullest.

Tags: Account Profile, Amp, Beta Testing, Customer Account, Customer Control Panel, Demo Account, Email Address, Gt 4, Interface, Servlet, Url

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15 Mar 10 Collaboration Data Objects (CDO)

Originally known as Active Messaging, the Collaboration Data Objects (CDO) library allows users to send mails through ASP Scripts.

Collaboration Data Objects (CDO) is Microsoft’s technology for building messaging or collaboration applications or adding these capabilities to existing applications. Part of the Microsoft Exchange Server product, CDO has evolved from what Microsoft formerly called Object Linking and Embedding Messaging and, more recently, Active Messaging.

You can use the sample script provided by Gossimer and tweak it a bit to your requirements, to accept feedback from your website visitors and get the results emailed to you.

You would need to change the Email address in the field objCDOSYSMail.From to any Email address on the domain name on which you are incorporating the script. For example, if your Domain Name is abc.com, then you would define the From Email address as some-name@abc.com. This Email address need not be existing on the Mail Server of abc.com, however, the domain name in the objCDOSYSMail.From has to be yours. You may use an Email address such as Do_Not_reply@abc.com.

The Email address in the objCDOSYSMail.To field needs to be changed to your Email address, where you wish to receive Emails submitted through the form.

Sample Script

<%
set objCDOSYSMail = Server.CreateObject(“CDO.Message”)
set objCDOSYSCon = Server.CreateObject(“CDO.Configuration”)
‘Out going SMTP server
objCDOSYSCon.Fields(“http://schemas.microsoft.com/cdo/configuration/smtpserverport”)= 25
objCDOSYSCon.Fields(“http://schemas.microsoft.com/cdo/configuration/smtpconnectiontimeout”)= 60
objCDOSYSCon.Fields.Update
‘Update the CDOSYS Configuration
Set objCDOSYSMail.Configuration = objCDOSYSCon
objCDOSYSMail.From = “some-name@abc.com”
objCDOSYSMail.To = “xyz@abc.com”
objCDOSYSMail.Subject = “Test mail”
objCDOSYSMail.TextBody = “Test Mail”
objCDOSYSMail.Send
Set objCDOSYSMail = Nothing
Set objCDOSYSCon = Nothing
If Err <> 0 Then
Err_Msg = Err_Msg & “<li>Your request was not sent due to the following error: “& Err.Description & “</li>”
End if
%>

IMPORTANT

The body of the mail should not have bare linefeeds (n). If a bare linefeed is detected, the SMTP service of Microsoft IIS6 (the Web Server running on Gossimer’s Windows servers) will stop delivering any mail and the mails will get struck in the SMTP queue. This is because Microsoft IIS6 strictly follows Internet e-mail standards; and these standards forbid the presence of bare linefeed characters in e-mail messages. Click here for more details >>

For example,

objCDOSYSMail.TextBody = “Thank you for contacting us. We shall get back to you shortly.nKind regardsnabc.com“

In the above case, bare linefeeds (n) are being used.

Instead of n, you need to use rn (carriage-return, line-feed). Hence, the correct usage would be -

objCDOSYSMail.TextBody = “Thank you for contacting us. We shall get back to you shortly.rnKind regardsrnabc.com“

Tags: Abc, Amp, Asp Scripts, Capabilities, Collaboration Applications, Collaboration Data Objects, Domain Name, Email Address, Gossimer, Internet e-mail standards, Lt, Mail Server, Microsoft, Microsoft Exchange Server, Microsoft Windows, Msg, Server Product, Subject Test, Test Mail, Web Server, Website Visitors, Xyz

Filed in Windows Hosting related Scripts with 0 Comments

14 Mar 10 Auto-responders

An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply from the email system to any email that is sent to this address as soon as it is received.

Auto-Responder Features:

Ability to draft the response in Plain Text or HTML
Ability to attach the original mail
Ability to automatically disable the auto-responder on a particular date
Ability to limit the number of auto replies sent to the same Email address. This can be quite useful – for example – if you have enabled a vacation message and receive an Email from Mr. X, then the Email system would send back an auto-response which states that you are currently out of office. If Mr. X sends you another Email on the same day, there is no point sending the same auto response again as he already knows that you are out of office.
Built-in Protection against Mail Loops. Our auto-responders ensure that infinite mail loops are blocked. Mail loops could get created in cases such as, an auto-responder sending a reply to another auto-responder.
Automatically detects Emails from mailing lists and does not send an auto-response to such mails.

You to enable/disable auto-responders for any email address from the Email management interface in your Control Panel. Each of your email users too can add, delete and modify their own auto-responder from their web-based email interface.

You can setup an auto-responder for your email address by following these steps:

1. In the Email management interface, click on List Email Addresses from the summary.

2. The next page will contain a list of all email addresses associated with your package. Click on the email address for which you wish to set the auto-responder.

3. Click on Modify Settings.

4. Select the check-box for Auto-responder in the lower half of the form. Here, you would have to enter the message that you want to be sent out as an automatic response.

5. Once you have completed the settings, click on Make Changes.

Tags: Address Email, Auto Click, Auto Email, Auto Reply, Auto Responder, Auto Responders, Auto Response, Automatic Response, Control Panel, Email Address, Email Addresses, Email List, Email Management, Email System, HTML, Infinite Mail, Management Interface, Reply, Setup Email, Vacation Message, Web Based Email, Web Email, Web Interface, Web-based Email interface

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13 Mar 10 Adding a Company User

You can add Company Users from the Reseller Control Panel. You need to follow the steps mentioned below -

Login your Reseller Control Panel from http://manage.gossimer.biz/reseller.
Go to Settings -> Company Users -> Add.
Here, you need to fill up the form and decide on the role of the user. You can decide to assign a role of Billing, Sales or Support or any combination of the three. You would also have to provide a ‘from’ email address, for emails that would be sent by the system on behalf of that Company User. This has particular significance for Sales Users.
Click on Submit to add the User.

Once you have assigned roles to them, you can modify their Menu Permissions and Access Rights.

Click here to read how to set Menu Permissions for your Company Users >>
Click here to read how to set Action Rights for your Company Users >>

Tags: Billing, Billing Support, Biz, Email Address, Emails, Reseller Control Panel, Support

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12 Mar 10 Listing / Searching Sub-Resellers

You can any time have an entire list of the Sub-Resellers under you, or you can even search for a Sub-Reseller under your Reseller account. You need to follow the steps mentioned below to achieve the same -

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Sub-Resellers -> List to view the entire list or go to Sub-Resellers -> Search, if you are searching for a particular Sub-Reseller.

Search operation can be performed according to one or more of the following criteria:

Sub-Reseller Ids (comma-separated) – If you wish to search for a specific set of your Sub-Resellers, then you need to specify their Ids as comma separated values. Leave this blank if you do not want to narrow your search.
Sub-Reseller Name – You can specify the Sub-Resellers Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow search.
Sub-Reseller Email Address – You can specify the Sub-Resellers Email Address (Username) you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
Sub-Reseller Company – You can specify the Sub-Resellers Company Name you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
Sub-Reseller City – You can specify the Sub-Resellers City you wish to search by entering data in this box. Leave this blank if you do not want to narrow your search.
Sub-Reseller Country – You can specify the Sub-Resellers Country you wish to search by selecting the name of a Country in this box. Leave this field at the Select a Country option, if you do not want to narrow your search.
Sub-Reseller Status – You can specify the Sub-Resellers Status you wish to search by selecting one of the values (Any {except Deleted}, Active, Suspended or Pending Activation ) in the drop down menu. Select Any if you do not want to narrow your search. Reference: Managing Pending Sub-Reseller Signup >>
Creation Date – The Creation Date indicates the date when a Sub-Reseller signed up under you. You may select a pre-defined timeframe or specify your own date range. Select All (Slowest Search), to search all of your Sub-Resellers.
Total Receipts Between – You can search a specific set of Sub-Resellers who have deposited/done business with you to a specific figure. Leave this blank if you do not want to narrow your search.
Products – You can search specific Sub-Resellers who have only signed up for or not signed up for any Product and Service, by toggling the appropriate options. Leave this option on Signed up for -> Select a Product, if you do not want to narrow your search.
Order By – You can sort the search results, by selecting one of these options.

Tags: Biz, Comma Separated Values, Drop Down Menu, Email Address, Ids, Narrow Search, Reseller Account, Reseller Company, Reseller Control Panel, Reseller Name, Reseller Search, Reseller Status, Resellers City, Resellers Name, Search Address, Search Email, Search operation, Search Reference, Search Results, Sub-Reseller Company

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11 Mar 10 Create / Edit a Customized Form Page

Page Manager allows you to create a Customized Form page (such as Survey Form, Polling Form, Registration Form, etc.) for your website.

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. To create a Customized Form, just select the Customized Form radio button in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>

4. The following page will be loaded

Define Form Details

This page allows you to start providing the details of the customized form that you want to create with the Form Title. The Form Title that you enter here will be displayed alongside the Form on the final webpage.

The Field Name is the name of the final form field. The Field Type could be a Text Field, Text Area, Check Box, Radio Button, or a Pull Down Menu.

No. of Options denotes the number of check boxes or radio buttons or number of entries in the pull down menu that is required by you.

You can also make your visitors to compulsorily fill up a particular field, by clicking the appropriate checkbox under the Mandatory field column.

You can also add a new field to your form or even delete a particular field at any time. Once you submit all the required information for your Form, you can then proceed to provide the individual values for each of the field category options that you had created.

Edit Field Properties

Once you provide all the values for the individual field options, you can then proceed to preview your customized form as it would appear on your website and later publish it to your website once you are satisfied.

IMPORTANT

The details of the Form will sent to the email address you had specified under the Change Main Title, Sub Title & Email Address section under general Page Manager settings. Click here for more details >>

Tags: Address Section, Amp, Category Options, Check Boxes, Checkbox, Domain Name, Email Address, Field Column, Field Options, General Page Manager, Gt 2, Gt 4, Main Title Sub Title, Manager Settings, Mandatory Field, Page Manager, Pull Down Menu, Radio Button, Radio Buttons, Registration Form, Survey Form, web page type, Website Builder

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11 Mar 10 How do I setup an Email Address to forward to another mailbox?

Once you have understood what an Email Forward / Alias is, follow the procedure outlined below, to define one:

1. From the Email management interface, go to Email Addresses -> Add

2. Here, enter the name for the Email address that you wish to create.

3. Now, click on the Define Email Forwards checkbox and decide whether you wish to forward emails coming to this email address to a Local Email address or a Remote one.

a. Local Email Address – If you have created another Email Box for this domain name previously, then this would appear in the left hand box and you can select one or more of these Email Boxes to receive a copy each, of all mails sent to your forwarded email address.

For example, if your domain name is yourcompany.com and you want to forward sales@yourcompany.com to info@yourcompany.com, then info is a local email address for your domain name.

b. Remote Email Address – You can choose to forward emails to one or more external email addresses (on a different domain name) by specifying each one of these on separate lines in the provided text box.

For example, if your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to yourcompany@yahoo.com and yourcompany@hotmail.com, then you would enter both the latter email addresses on separate lines in the provided text box.

Furthermore, you can set Advanced Email Forward Options by clicking on the Define Wild-Carded Destinations button and mentioning separate domain names in each line, if the name of the email box in both the source domain name and the destination domain name are the same.

For example, if your domain name is yourcompany.com and you want to forward a copy of all mails received by sales@yourcompany.com to sales@somename.com and sales@someothername.com, then you can set a wild-carded destination since the email box sales is common in both the source domain name (yourcompany.com) and the destination domain names (somename.com, someothername.com).

5. Click on the Submit button to save your settings.

Tags: Advanced Email Forward, Boxes, Checkbox, Destination Domain Name, Domain Names, Email Address, Email Addresses, Email Alias, Email Box, Email Forward, Email Forwards, Email Management, Forward Sales, Left Hand, Mailbox, Management Interface, Options, Remote Email, Setup Email, Source Domain, Yahoo!

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11 Mar 10 Exporting a List of your Customers as a CSV Report

You can export a list of all or some of your Customers, as Comma Separated Values (CSV) for your use, by following the below mentioned process:

Login to your Reseller Admin Control Panel from http://manage.gossimer.com/reseller
Click on Customers -> Export
You can streamline your list based on either or all, of these criteria

Country – To get a list of Customers from a particular Country, select it from this drop down, otherwise leave this field as Select a Country to search for Customers from all countries.

Customer Status – Select Active or Suspended to narrow your criteria or leave as Any to select all.

Creation Date Between – By default, this field displays a date range beginning from the last week. You may select the beginning date as per your desire by toggling the appropriate drop downs.

Total Receipts Between – By specifying the Total Receipts figure in these text boxes, you can target a specific set of your Customers.

Upon clicking on the Submit button, Gossimer, LLC would be emailing you a list of all your Customers that satisfy the criteria you mentioned above, at your Reseller Username (email address). You can also mark a copy of the exported CSV file to one or more custom email address by specifying the same under Mark a copy of the Export to (Email Addresses) field. Multiple email addresses should be separated by a comma (,).

IMPORTANT

The system will accept only one Export request at a time and you will not be allowed to submit another request, until you have been emailed the results of your previous action.

Tags: Admin Control Panel, Comma Separated Values, Control, Countries, Csv File, Customer Status, Desire, Displays, Email Address, Email Addresses, Process Control, Receipts, Reseller Username, Target, Text Boxes

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10 Mar 10 Access your Email from the Webmail Interface

IMPORTANT

Email Hosting Orders activated on or after 2 July, 2009, will have a separate Email management and Webmail interface.

As an alternative to downloading and viewing your emails using Email Clients, Gossimer provides you a Web-based interface to access your emails online from anywhere. We provide rich innovative user-interfaces that are specifically designed for business users. The Webmail interface allows each of your users to manage their emails, address book, tasks, appointments, password, email forwarding options, auto-responders, etc. in an effective manner.

To access your Webmail interface, you can use the URL of the form http://webmail.yourdomainname.com. Here, you would need to login with the your email address and the corresponding password.

IMPORTANT

Please note the following information related to your usage of Gossimer’s Email Hosting service:

Before you start using Gossimer’s Email Hosting service, you need to either -
- modify the Name Servers of your domain name to Gossimer’s Name Servers, or
- create the necessary DNS Records on the existing Name Servers of the domain name.
Click here to read more about it >>

If the MX Records created on the existing Name Servers do not point to the IP addresses of Gossimer’s Email Server, anyone sending emails to email addresses using Gossimer’s Email Hosting service will encounter the following bounce back message:

Sorry, that domain isn’t in my list of allowed rcpthosts (#5.7.1)
Gossimer’s Email Hosting Servers have basic anti-spam protection enabled. External Email Servers sending emails to Gossimer’s Email Hosting Servers are required to have proper, fully compliant Reverse DNS Records (also referred to as FCrDNS on the Internet). This helps Gossimer’s Email Hosting Servers detect trojaned computers trying to send us spam and/or viruses. Absence of a reverse DNS entry will result in the emails being rejected with the following message:Client host rejected: cannot find your reverse hostname (#5.7.1)If emails sent to you by someone are being rejected due to a lack of a Reverse DNS Record, then the sender needs to contact the their Email Service Provider. The Email Service Provider need to add an appropriate PTR (Pointer) Record in their DNS Server. Also, a PTR Record must have a corresponding valid A Record.For example, if the sender Email Server is mail.senderdomainname.com and it is mapped to the IP Address 111.222.333.444, then the following DNS Records must exist:
mail.senderdomainname.com. IN A 111.222.333.444
111.222.333.444.in-addr.arpa. IN PTR mail.senderdomainname.com.

One matching pair of PTR and A Records is sufficient. Hence, even if there are multiple A Records pointing to the same IP address, having any one of them in the PTR Record is sufficient.

Reference:

RFC1912 >>

IMPORTANT

Presence of a valid PTR Record does not exempt the sending Email Server from other anti-spam checks.

Tags: Appointments, Bounce Back, Business Users, Client Host, Dns Entry, Dns Records, Domain Name, Email Account, Email Address, Email Address Book, Email Addresses, Email Clients, Email Management, Email Password, Email Server, Email Servers, Emails Address, Hosting Servers, Hosting Service, Ip Addresses, List Of Allowed Rcpthosts, Lt, Mail Forwarding, Message Client, Mx Records, Password Mail, Spam Protection, User Interfaces, Web Access, Web Based, Web Interface, Web-based interface, Webmail Interface

Filed in Email Users Guide - Access your Email with 1 Comment

08 Mar 10 Renewal Reminders

Gossimer sends mails to its Customers informing them about all Live Chat Service packages that are nearing their expiration date.

Customers of Gossimer:

Customers are sent Expiring Live Chat Service packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.

The Reminders are sent to the Customer Username email address from 45 days prior to the Live Chat Service package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).

This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about Renewing these Orders.

Gossimer Resellers can easily view all Expiring and Expired Orders from the Renewal Management interface from within their Reseller Control Panel and choose to Renew any Live Chat Service package on behalf of their Customer(s). Click here to read how >>

IMPORTANT

When a Live Chat Service package Expires,

the package is immediately Suspended. This means that you would be unable to use your package, until it is Renewed.
the Customer is sent an e-mail, informing him/her that he has 30 days to Renew his Live Chat Service package, post which the package is Deleted.

When the Live Chat Service package is Deleted, the Customer is sent one final e-mail informing him/her that the Live Chat Service package is Deleted, since it was not Renewed within 30 days after Expiry.

Tags: Chat Service, Customer Username, Displays, Domain Name, E Mail, Email Address, Expiration Date, Expiry Date, Live Chat, Management Interface, Product Category, Renewal Management, Renewal Reminders, Reseller Control Panel, Resellers, Sent Mail

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08 Mar 10 Catchall Account

A catch-all is an account that receives messages sent to non-existent email addresses at your domain name. For example, if someone sends a mail to mgmt@yourdomainname.com, and the account didn’t actually exist, your catch-all would receive this message. A catch-all email address can ensure that genuine and possibly important communication intended for you is NEVER missed.

The catch-all account could be configured to:

Store all incoming messages (mailbox)
Forward all incoming messages to one or more email addresses
Send a customized auto-response
Bounce all incoming messages
Silently delete all incoming messages without a bounce

Follow the process outlined below to configure the catchall account for emails on your domain name:

1. In the Email management interface, go to Email Addresses -> Catchall Account.

2. Your catchall account bears the name default@<your primary domain name> (e.g. default@mydomain.com, default@domain.net etc.). For this account, you can either

Setup a mailbox to store all mail, or
Forward all mail sent to non-existent addresses on your domain name to another local or remote email address, or
Bounce all mail sent to non-existent addresses on your domain name back to the sender, or
Silently delete all such email.

3. Select the check-box before the option you prefer to implement, and provide the necessary details.

4. Once you have completed all the necessary settings, click on Save Changes.

Tags: Auto Responders, Auto Response, Bears, Default Domain, Domain Name, Email Account, Email Address, Email Addresses, Email Management, Emails, Forward, Forwards, Incoming Messages, Lt, Mail, Management Interface, Necessary Details, Necessary Settings, New Email Address

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08 Mar 10 Suspending/Unsuspending an Email address

You can suspend an email address if you wish to disable it temporarily. Once suspended, any mails being sent to that email address would bounce back to the sender.

Follow the process outlined below to suspend an Email address:

1. In the Email management interface, click on List Email Addresses.

2. The following page would have a list of all Email addresses associated with your package. Select the check-box before the Email address that you wish to suspend.

3. Click on the Suspend button. This will disable the Email address until you choose to restore it.

In order to restore a suspended email address, select the check-box before it, and click on Unsuspend.

Tags: Address Check, Email Address, Email Addresses, Email Check, Email Management, Management Interface

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07 Mar 10 Perl-based Form Mail (Feedback) Script

Sample Script and its Configuration Options

Click here to download the sample script >>

IMPORTANT

It is recommended that you refer to the Readme file (available within the above sample script archive) to learn how to configure this script to work on your website.

Sample HTML Feedback Form

The following lines needs to be added in the form which connects to the FormMail.pl script:

Following is the explanation about the above mentioned variables:

recipient – Here you need to specify the Email address, where the email containing the data submitted through the form, needs to be delivered.
email – You would need to change the Email address in the field email to any Email address on the domain name, on which you are incorporating this script. For example, if you are deploying this script on your Domain Name abc.com, then you would define the From Email address as some-name@abc.com. This Email address need not be existing on the Mail Server of abc.com, however, the domain name in the email field has to be yours. This implies, that you may use an Email address such as Do_Not_reply@abc.com. This email address will appear as the From email address in the email sent by the script.
realname – The value here indicates the name mentioned in the From section of the email, that will be sent to the email address, upon submission of this form. This can be modified as per your requirement.
subject – The value in this field can be changed to indicate an appropriate subject for the mail to be sent. For example, you may set this as YourDomainName.com Feedback Form or any other subject that would allow you to uniquely identify from which form on your website this data has been received.
redirect – Once the visitor provides feedback, he/she can then be redirected to another page on your website. In order to achieve this, you need to mention the path to the HTML file in the redirect field. Alternately, you can display a message to the visitor thanking him/her for the feedback. Such messages can be displayed in a new page like thanks.htm. Such a page can also contain other information as deemed necessary.

Tags: Abc, Configuration Options, Domain Name, Email Address, Feedback Script, Form Mail, Formmail Script, HTML, Input Type, Lt, Mail Feedback, Mail Script, Mail Server, Perl, Perl Mail, Pl Script, Readme File, Recipient, Sample Html, Script Archive, Value Feedback, Variables

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04 Mar 10 How do I Monitor and Control the Content of my Mailing List?

In order to ensure that the content of the mails being sent to a list are not offensive to members, it is a good idea to employ moderators for the mailing list who monitor the content of mails. Click here to know how to specify a moderator for a mailing list >>

In addition to this you also need to specify your Message Moderation Preferences, which would govern all access to your Mailing list. You can specify:

Who can post messages to this list?
- Only allow moderators to send messages (all messages by others^* could either be rejected, or sent to the moderators)
- Only allow members of the list to send messages (all messages by non-members could either be rejected, or sent to the moderators)
- Allow everyone (all messages could first be sent to the moderators)

Who should receive any replies sent to a message on the Mailing list?
- The original sender
- The entire list
- A specific Email address
IMPORTANT

^* Messages sent by the moderator(s) will also be sent for moderation. This feature has been built in Gossimer’s Mail Servers, so as to prevent spamming by spoofing the moderator’s email address.

Message Moderation Preferences can be specified at the time of creation of the Mailing list itself. If you wish to modify these at a later time, follow the process below:

1. In the Email management interface, go to Mailing Lists -> List.

2. The following page bears a list of all Mailing lists associated with your Email Hosting package. Click on the mailing list for which you wish to add members.

3. In the details view that follows, click on Modify.

4. On this page, you can set your Message Moderation Preferences.

5. Once you have decided on your preferences, click on Submit.

Tags: Access List, Address Message, Bears, Control, Creation, Details View, Email Address, Email Management, Mail Servers, Management Interface, Members List, Moderation, Monitor And Control, Send Messages

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04 Mar 10 General Page Manager Settings

The general Page Manager settings, allows you to modify and customize the basic settings of your website.

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. You will find the general Page Manager options on the left hand side as displayed below -

General Settings

Click on the Edit Website Titles link to reach the following page -

Chnage Title and Email Address

This page allows you to Add/Edit the Main Title, Sub Title and the Email Address to be displayed on your website. These titles will neatly blend within the design layout of your choice. The Main Title could be your Company name or website name. You may choose to have slogans, phone numbers, promotional information, etc. for your Sub Title. The email address that you enter here will be displayed as a ready link in all the pages of your site and will be used to mail you the contents of any Feedback Form Page that you may create on your website.

IMPORTANT

Please ensure that you adhere to the number of characters stipulated for each of these titles.

You can also change the fonts for the titles and email address, by clicking on the Click here to change font for main title, subtitle & email address link available on top of this page.

Change Fonts, Title and Email Address

This page allows you to change Fonts, Font Style and Font Size for your website titles and email address.

To preview what a particular font would look like on your webpage, just scroll down to the font options table available at the bottom of the page. You can also choose the right size and styles for each font, to suit your preference.

This option allows you to change the design template for your website by choosing from a wide range of available design template options. For detailed help on how to change the website design, please refer to steps 4 to 8 of the Quickstart Wizard >>

It is important that you provide Titles, Descriptions and Keywords to boost the ranking of your pages by search engines. This ensures that whenever a browser searches for the words in your title, description or keyword, your website will be returned with higher priority.

To optimize your website for Search Engines, just click on the Optimize for Search Engines link under the Page Manager.

Optimize Website for Search Engines

This page allows you to provide Meta Tags – Title, Description and Keyword for each page on your website, in order for Search Engines to locate and index your website easily and efficiently.

IMPORTANT

The details you enter here can not be seen on your website. It is only for the purpose of optimizing your site for better results during searches.

The Footer, as you know, will appear at the bottom of all the pages on your website. Click on the Edit Website Footer link to reach the following page -

What you see above is a WYSIWYG (What You See Is What You Get) Rich Text Editor. Using this feature-rich editor, you can create an attractive footer for your website. For further help with the Editor, please click on the Help Instructions link, just above the Editor window.

IMPORTANT

The Footer can have a maximum of 300 characters spread across a maximum of 4 lines. The Footer may be truncated if it exceeds this limit.

Click on the Add Banner link to reach the following page.

The Incorporate Banner page allows you to Add/Change a Banner on your website. You can either upload your own banner or use a third party banner for this purpose.

When you upload your own banner, you need to check the appropriate uploading options based on the hyperlink that you want to provide for the banner.

If you choose not to give a link to the banner, then you should select the No Link radio button.
In case you plan to use a third party banner, then you need to paste the HTML code or the hyperlink in the text area of your web page.

Clicking on the Replace Logo / Main Image link allows you to replace the existing image(s) on your website, with any of your own images of your choice. The Main Image currently appearing on your website and the corresponding Plain Background Image are displayed on this page for your reference.

Just follow these simple steps to incorporate your Logo or change the Main Image.

Right-click on the Plain Background Image given alongside and save it to your computer’s hard disk.

Composite your Logo or any other Image of your choice with this Plain Background Image using any of your favorite Image Editing software such as Photo Editor or Photoshop, etc. and save it in the same file format and file name as the original Plain Background Image.

Select the final composite image (Your Logo/Image + Plain Background Image) that you saved to your hard disk, by using the Browse button provided on the page.

Click the Upload button, to replace the new image with the current Main Image.

IMPORTANT

This feature of being able to change the Main Image of your website, is not available in all website templates.

Do not change the Background Image Size (Height or Width), File Name or the File Format, etc., as it will distort the final image.

You can password protect your entire website or particular pages within your website. Click on the Password-protect Pages link to load the following page -

Once you set this password, your website visitors can view your website ONLY if they type in the correct password. The password protection for your website can be disabled by clicking on the REMOVE PASSWORD button in the above page.

To set password for individual web pages, click on the Click here link in the above page. This loads the following page -

Once you set these passwords, your website visitors can view the respective pages ONLY if they type in the correct password. The password protection for a particular page can be disabled by clicking on the REMOVE PASSWORD button next to the specific page.

Tags: Address Link, Amp, Change Fonts, Design Layout, Design Template, Domain Name, Editor, Email Address, feature-rich editor, Font Options, Font Style, General Page Manager, Gt 2, HTML, Individual Web Pages, Left Hand Side, Logo, Main Title Sub Title, Manager Options, Manager Settings, Page Manager, Phone Numbers, Photo Editor, Preference, Rich Text Editor, Search Engines, Slogans, Subtitle, Template Options, Website Builder

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03 Mar 10 Moving or Pushing a Digital Certificate Order from one Control Panel to another

You can move a Digital Certificate (except the one purchased for a .EU domain name*) with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

1. Login into your Control Panel, search for the Digital Certificate and click on the same. Click here to find instructions to accomplish this >>

2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.

3. Here, you would have to mention the following details

the Customer Username (Email Address)^** of the Customer account where you wish to move the domain name
the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.

4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Digital Certificate is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.

5. Confirm that the Customer account to which you are moving this Digital Certificate, is the one you really intend to and click on the Confirm button.

Note:

* If you have purchased the Digital Certificate for a .EU domain name, you need to first move your .EU domain name. Once your .EU domain name has moved, you can move the Digital Certificate to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>

^** If you are moving the Digital Certificate to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.

IMPORTANT

You may encounter an error while attempting to Move the Digital Certificate, if

A. One or more Services for this domain name are currently being processed,

OR

B. There is a Pending Invoice for any Service associated with this domain name,

OR

C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Digital Certificate for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Digital Certificate to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.

In any of the above cases, the Moving or Shifting of the Digital Certificate is not possible and you will have to either

wait for the processing to complete, or
Cancel any Pending process.

OR

E. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>

If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.

Tags: Contact Details, Contacts, Control, Customer Account, Customer Control Panel, Customer Id, Customer Profile, Customer Username, Digital Certificate, Digital Control, Digital Domain, Email Address, Eu Domain Name, European Union, Managed DNS Service, Move Domain, Move Services, Moving, Related Services, Reseller, Services Button, Whois Domain

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03 Mar 10 Create an External Link Page

The Page Manager allows you to add an External Link page to your website as explained below -

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. To create an External Link page, just select the External Link radio button in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>

4. This will load the following Add/Edit Link-to Page page -

You can select a HTTPS URL, an Email Address, a Web Page URL or a FTP location from the Link-to Type drop-down menu.
The corresponding value needs to be provided in the Link-to URL field.
Selecting the Open Link-to page in a new window checkbox will open the link in a browser window.

This page can be changed to any of the available page types from the Choose the type of webpage page at a later time.

Tags: Browser Window, Domain Name, Drop Down Menu, Email Address, Gt 2, Gt 4, Link Radio, Page Manager, Radio Button, web page type, Web Page Url, Webpage, Website Builder

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02 Mar 10 Customizing the Live Chat Icons to be displayed on your website

When you paste any of the Live Chat codes on the pages of your website, these pages display a Chat icon that the visitors can click to chat with your Support Operators. There is a set of such icons that indicate different statuses of support. You can completely customize the icon set on your website.

Customizing Live Chat icons

1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>

2. Here, click Live Chat Manage Service. This will take you to the Registered members area.

3. Under SETTINGS, click Select Icons.

4. Select any of the icon sets listed here. Alternatively, you can also choose to upload your own icon set, by selecting the Custom Icon Set option at the bottom.

IMPORTANT

If you wish to use the icons on websites protected by SSL i.e., web page URLs beginning with https://, select the checkbox adjacent to These icons require https support as they will be put on a secure website.
The above option will not be applicable for Custom Icon Sets.

5. Once you have chosen the icon set of your choice, click Submit.

Receiving emails sent by the visitor using Leave a Message option

Messages left by the visitor using the Leave a Message option are delivered to you in the form of an email. You can specify an email address to receive these mails as explained below:

1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>

2. Here, click Live Chat Manage Service. This will take you to the Registered members area.

3. Under SETTINGS, click E-mail Address.

4. By default, the email address associated with the Customer Account managing the Live Chat Service is listed. You may specify a different email address here.

5. Click Modify Email Address to save the change.

Tags: Area 3, Chat Icon, Chat Icons, Chat Service, Checkbox, Control Panel, Custom Icon, Customer Account, Domain Name, E Mail Address, Email Address, Gt 2, Live Chat, Live Chat Service, Members Area, Message Option, Registered, Secure Website, Set Option, SSL, Statuses, Support Operators, Web Page Urls

Filed in Setting up Live Chat for your Website with 0 Comments

01 Mar 10 Creating a Demo Reseller Account

To understand and evaluate the interfaces and API we provide, you can use the Demo interface.

Find below the steps to create a fresh Demo Reseller account.

1. Go to http://cp.onlyfordemo.net/servlet/ResellerSignupServlet?&validatenow=false

2. Fill up the form, and follow the steps thereafter to set up your Reseller account (make sure you provide an accurate email address)

3. Visit the below URL to login to your Reseller Account

URL: http://cp.onlyfordemo.net/reseller

4. Once you have logged in, click on My Billing -> Add Funds to add Funds to your Account. You cannot test out some of the features of the Demo Account without adding funds to your account

5. You might wish to start with checking the flexibility and features of the system by referring to the Reseller Account Startup Guide.

IMPORTANT

Feel free to explore your Demo Reseller Account to the fullest.

Tags: Amp, Beta Testing, Demo Account, Email Address, Flexibility, Interface, Reseller Account, Servlet, Startup Guide, Url

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28 Feb 10 About Moneybookers

With Moneybookers, people can send and receive payments through the Internet – all that is needed is an email address. Moneybookers supports domestic funding options in over 30 countries.

To integrate the Moneybookers Credit Card Gateway in your Reseller Account, there is no limitation at Moneybookers about the type of account you should be holding. You can have either of these accounts:

Personal Account – for individual users

Company Account – for legal entities. If you choose to open this account, you would need your company registration number and information for a principal contact at your business. If your business is not registered, we advise you to register as an individual user or contact merchantservices@moneybookers.com for assistance.

IMPORTANT

The applicable Merchant Fees are displayed under Credit Card Payments at http://www.moneybookers.com/app/help.pl?s=m_fees

To accept Credit Cards from your Customers, you would need to apply for this Service by emailing merchantservices@moneybookers.com with the following information:(i) Your website URL.
(ii) A description of your business.
(iii) Your Moneybookers account email address or if you are not yet a customer your country of residence.

Tags: Account Email, Business Address, Business Email, Company Registration Number, Contact, Credit Card Gateway, Credit Card Payments, Credit Cards, Email Address, Legal Entities, Merchant Fees, Moneybookers, People, Personal Account, Pl, Reseller Account, Website Url

Filed in Integration with Moneybookers Credit Card Gateway with 0 Comments

15 Mar 10 Creating a Demo Customer Account

14 Mar 10 Auto-responders

13 Mar 10 Adding a Company User

12 Mar 10 Listing / Searching Sub-Resellers

11 Mar 10 Create / Edit a Customized Form Page

11 Mar 10 How do I setup an Email Address to forward to another mailbox?

11 Mar 10 Exporting a List of your Customers as a CSV Report

08 Mar 10 Renewal Reminders

08 Mar 10 Catchall Account

08 Mar 10 Suspending/Unsuspending an Email address

07 Mar 10 Perl-based Form Mail (Feedback) Script

04 Mar 10 How do I Monitor and Control the Content of my Mailing List?

04 Mar 10 General Page Manager Settings

03 Mar 10 Create an External Link Page

02 Mar 10 Customizing the Live Chat Icons to be displayed on your website

01 Mar 10 Creating a Demo Reseller Account

28 Feb 10 About Moneybookers

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