28 Aug 10 Refund Requests of your Customers and Resellers
Your Sub-Resellers and Customers can request a Refund from their Control Panel from within their billing section. For instance if one of your customers has a current available balance of USD 100, he can choose to request a refund of upto USD 100 from it. This will appropriately reduce his available balance and send you a notification to process that Refund.
When any of your Customer/Sub-Reseller requests for a Refund, the system automatically creates and Balances a Debit Note to signify the same. This Debit Note is calculated based on the Available Receipts/Credit Notes with that Customer. This Debit Note is sent to you via email and allows you to determine the amount of Refund you need to give to your Customer. Let us understand how this Debit Note is calculated
Lets say a Sub-Reseller of yours has the following Receipts (your Selling Currency is USD and Accounting Currency is INR)
Receipt ID: 1
Receipt Amount: USD 50 (INR 2450)
Pending Amount: USD 0 (INR 0)
Conversion Rate: 49
Receipt ID: 2
Receipt Amount: USD 75 (INR 3675)
Pending Amount: USD 50 (INR 2450)
Conversion Rate: 49
Receipt ID: 3
Receipt Amount: USD 75 (INR 3600)
Pending Amount: USD 75 (INR 3600)
Conversion Rate: 48
Receipt ID: 4
Receipt Amount: USD 100 (INR 5000)
Pending Amount: USD 100 (INR 5000)
Conversion Rate: 50
As you can see from the above list, the current balance of this Sub-Reseller is USD 225. This is spread across Receipts 2,3 and 4. Now let us suppose this Reseller requests for a refund of USD 200. The system will process this request as follows
1. Fetch all Receipts of the Sub-Reseller required to refund USD 200 (in this case Receipts 2,3 and 4)
2. Use the Pending Balance of these Receipts to refund USD 200 (in this case USD 50 from Receipt 2, USD 75 from Receipt 3, and USD 75 from Receipt ID 4)
3. Calculate the Accounting Currency Amount for the Debit Note by checking the utilisation of each Receipt (INR 2450 from Receipt 2, INR 3600 from Receipt 3, and INR 3750 from Receipt 4 => INR 9800)
4. Generate a Debit Note of the amount of refund – USD 200 (INR 9800)
5. Balance the Debit Note against the Receipts to give the following final status of the transactions
Receipt ID: 1
Receipt Amount: USD 50 (INR 2450)
Pending Amount: USD 0 (INR 0)
Conversion Rate: 49
Receipt ID: 2
Receipt Amount: USD 75 (INR 3675)
Pending Amount: USD 0 (INR 0)
Conversion Rate: 49
Receipt ID: 3
Receipt Amount: USD 75 (INR 3600)
Pending Amount: USD 0 (INR 0)
Conversion Rate: 48
Receipt ID: 4
Receipt Amount: USD 100 (INR 5000)
Pending Amount: USD 25 (INR 1250)
Conversion Rate: 50
Debit Note ID: 1
Debit Amount: USD 200 (INR 9800)
Pending Amount: USD 0 (INR 0)
6. The system sends an email to your billing Department to process the above refund
7. The System also deducts USD 200 (refund amount) from the Total Receipts figure for this Sub-Reseller. Click here to understand the concept of Total Receipts for your Sub-Resellers/Customers >>
Note: In the above example we have taken a set of Receipts. The process would be the same if the Sub-Reseller had a combination of Credit Notes or Receipts. In the end both Receipts and Credit Notes are exactly similar.
The above steps are taken by the system. Your Billing department now needs to process the refund and send it back to the Sub-Reseller. Your billing department must take the following aspects into account
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The way the system creates the Debit Note ensures that you never lose money in a refund transaction. The Accounting currency amount (INR 9800 in the above case) is calculated exactly based on the Accounting currency amount that was received at the time of the Receipt. Therefore your billing department must refund the exact Accounting Amount to the Sub-Reseller
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You may choose to further deduct charges for processing this refund before sending the same
Click here to understand how to process a Refund Request of your Customers and/or Sub-Resellers >>
Tags: Accounting, Billing Section, Control, Control Panel, Conversion Rate, Currency, Current, Debit Note, Email, Fetch, Fr, Inr, Note, Receipt, Receipts, Refund Requests, Reseller, Resellers, USD, Usd 200
28 Aug 10 Formail mails not reaching their destination
Gossimer‘s Mail Servers are configured to reject mails if the From Email Address doesn’t match the Domain name that is hosted with us. To send mails in this manner, you need to make sure that you have added a hidden field with the Name, Email and value as that of your From Email Address, i.e. any@yourdomain.com to your form.
An example is given below:
<input type=hidden name=email value=”any@yourdomain.com”>
Note that, if you are using some custom made PHP or any other CGI script then you need to specify the From address. You will have to check the manuals of the programming language that you use to understand how to achieve this.
Tags: CGI, Cgi Script, Domain Name, Email, Input Type, Lt, Mail Servers, Php, Programming Language
13 Aug 10 Transferring your .UK Domain Name
Before proceeding with the Transfer of your .UK Domain Name, you are advised to first confirm if your Domain Name can be Transferred. Click here to read more >>
- Inter-Registrar Transfer of a .UK Domain Name does not include one year Renewal.
- Transfer of a .UK Domain Name from another Registrar to Gossimer is a non-billable action.
The process of Transferring a .UK Domain Name from another Registrar is slightly different compared to the process for Domain Names under other extensions. In case of a .UK Domain Name, the inbound Transfer needs to be initiated at the Current Registrar’s end.
Once you have determined whether your .UK Domain Name can be Transferred, you need to follow the process mentioned below:
- Initiate the Transfer at the Current Registrar with whom you are managing your .UK Domain Name.
You need to provide a Tag in order to initiate the Transfer. Contact our Technical Support Team at support@gossimer.com to know the Tag.
- A notification will be sent to the Registrant Email Address once Gossimer receives a notification about the Transfer from the .UK Registry.
- This email will contain a Security Key associated with the Domain Name that you have Transferred.
IMPORTANT
- The Security Key needs to be kept confidential.
- In case the Registrant has not received any notification containing the Security Key, you can contact support@gossimer.com and request for the Security Key to be re-sent.
- In case the Registrant has received multiple notifications related to the Transfer, the Security Key listed in the latest email needs to be used.
- Transfer Request for .UK Domain Names cannot be placed from the Storefront/within the Control Panel. Hence, it is advised that you re-direct all purchase related links from within your, your company user’s and your Customer’s Control Panel to your SuperSite URL or your Custom URL (if you have integrated with our platform using our API).
Reference:
Click here to know what is SuperSite >>
Click here to read about API Integration >>
Click here to read how to integrate your Website and Shopping Cart with your Customer Control Panel >>
- The Security Key needs to be kept confidential.
- Login to your Control Panel – Customers – http://manage.gossimer.biz/customer
Resellers – http://manage.gossimer.biz/reseller
- In the Control Panel, Customers – go to Domains -> Domain Registration -> Transfer
Resellers – go to Products -> Domain Registration -> Transfer<#end reseller#>Now, enter your .UK Domain Name. You also need to provide the Security Key, which was sent to the Registrant Email Address.
IMPORTANTHere, you will be initiating the final step related to the Transfer of your .UK Domain Name to Gossimer and not a fresh Transfer.
On the next page, you need to provide the Customer Username (Email Address) under whom the Domain Name needs to be placed.
- Submit the details.
You will receive a notification via email from Gossimer, once the Domain Name has been activated under your Control Panel.
Tags: Api, Api Reference, Control, Control Panel, Current, Current Registrar, Custom Url, Domain Registrar, Domain Transfer, Email, Gossimer, Inter, Inter-Registrar, Notifications, Registrant, Registrar, Registrar Transfer, Security Key, Storefront, Technical Support Team, Transfer Request, Uk Domain Name, Uk Domain Names, Uk Email
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