30 Jul 10 ERROR: Trying to fetch Admin Contact E-mail Address

You may get this error when you execute a Transfer for a Domain Name (except a .EU Domain Name) from another Registrar to Gossimer.

In order to ensure that, an Authorised person is placing this Transfer Request, we send an email to the Administrative Contact of the Domain Name for authorising the transfer. We need to fetch the e-mail address of the Administrative Contact from the Current Whois Record from the Losing Registrar.

If for some reason we are unable to contact the Whois Server of the Current Registrar you will get this message. There are two things you can do at this stage -

1. You would have received an e-mail with instructions on sending a Fax authorisation for these transfers. You can use that fax authorisation to action the transfers.

2. You can simply wait for upto 48 hours. We would attempt to contact your Registrars Whois server for the Administrative contact details every hour for 24 hours, and even try the same manually. In almost all cases we will be able to send the Administrative Contact E-mail within 48 hours.

IMPORTANT

This process would not be applicable for a .EU Domain Name, since the Authorization mail is sent directly from the Registry to the Registrant Contact’s Email Address.

Tags: 48 Hours, Attempt, Authorisation, Authorised Person, Contact Details, Current, Current Registrar, E Mail Address, Email Address, Eu Domain Name, European Union, Fetch, Losing Registrar, Registrant, Registrar, Send An Email, Send Email, Send Mail, Sending A Fax, Stage 1, Transfer Request, Whois Record, Whois Server

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28 Jul 10 Understanding the Status of a .EU Domain Name Transfer/Trade

Upon successfully placing a .EU Transfer/Trade Request [that is after you have paid for the same], your domain name’s Transfer/Trade action will initiated. You can easily track the status of your domain name’s Transfer/Trade by following these steps:

1. Login to your Control Panel and search for the domain name for which you have placed the Transfer/Trade request. Click here to read how >>

2. Click on the domain name.

3. Note the Action Requested and the Status of the Action. The various Statuses of a domain name that has not yet been Transferred/Traded are described below -

Initiating Trade Request: Once the Transfer/Trade order has been executed, the status of the Transfer/Trade order is displayed as Initiating Trade Request. This is the stage where the Transfer/Trade request has not yet been forwarded to the Registry by the System.

Trade waiting for Confirmation: Once the System forwards the Transfer/Trade request to the Registry, the status of the Transfer/Trade order is displayed as Trade waiting for Confirmation. In case of a Transfer, the Registry will send an authorization request to the Registrant of the domain name while in case of a Trade, the authorization request is sent to the current as well as the new Registrant. All the concerned parties have to approve the action within 7 days. If the Transfer/Trade is not authorized within 7 days, the authorization need to be provided through a fax to the Registry. The status of the Transfer/Trade will continue to be displayed as Trade waiting for Confirmation throughout this period.

Trade Request Approved: Once the Registrant (in case of a Transfer)/current as well as new Registrant (in case of a Trade) provide the the authorization, the status of the Transfer/Trade will be shown as Trade Request Approved.

Order Locked In Processing: If the domain name is being Transferred from another Registrar, the System will create .EU Contacts having the same information as existed at the old Registrar and associate these Contacts with the Transferred domain name. The System will display the status Order Locked in Processing while all such internal processes are being carried out.

Tags: Authorization Request, Confirmation, Control Panel, Eu Domain Name, European Union, Gt 2, Registrant, Registrar, Statuses, Trade Request

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28 Jul 10 Domain Name Registration Default Settings

Default Settings for Customers –

Customers of Gossimer under their Default Settings can set the Default Name Servers and the Default Contacts. Thus any Domains Registered by you would have the Default Name Servers and the Default Contacts pre-filled and, you will not have to enter the Name Servers every time you Register a Domain Name. Additionally, if suppose for some Domain Name you do not want to use the Default Contacts / Name Servers, then at the time of Registration you have the option of changing them.

To avail these Default Settings, you need to follow the steps mentioned below -

Login to your Customer Control Panel from http://manage.gossimer.biz/customer.
In the Control Panel go to Domains -> Domain Registration -> Default Settings.
Here you can specify
- Up to 4 Default Name Servers
- Default Contacts
IMPORTANT

You can select 4 different types of Contacts from the Contact Type drop-down menu:
- General Contact – can be used for domain names such as .COM, .NET. ORG, .NAME, .INFO, etc
- COOP Contact – can be used only in case of .COOP domain names
- UK Contact – can be used only in case of .UK domain names
- EU Contact – can be used only in case of .EU domain names
In case of Contact and COOP Contact type, Default Contact can be set for Registrant, Admin, Technical and Billing Contacts.

However, in case of UK Contact and EU Contact type, Default Contact can be set only for Registrant Contact since the System requires only the Registrant Contact details to be provided for .UK and .EU domain names.
You need to click on the Edit link next to each Default Contact. A new window will open listing all the Contacts created by you for that specific Contact type (Contact/COOP Contact/UK Contact/EU Contact). You may also search for a Contact by providing the Name of the Contact in the textbox and clicking on Search button. The Advance Search option allows you to search for a Contact by Contact Id, Contact Name, Company Name, Contact Status, Contact creation date.
Now, to select a particular Contact as the Default Contact, click on the Contact Id link for that Contact. The selected Contact will now be displayed as the Default Contact.

If you wish to add a new Contact, you need to click on the Add New link, provide the Contact details and click on Add button. A new Contact will be created and will be selected as the default Contact automatically.

It is recommended that you mention at least 2 Name Servers here. Furthermore, in case of registering .US domain names, both Name servers must be registered in the United States.

Default Settings for Resellers –

a. Name Servers

Click here to read how to set your Default Name Server information >>

b. Whois Format

Click here to read how to brand your Web-based and Port 43 Whois Lookup Results >>

Tags: Advance Search, Biz, Contact Details, Contact Name, Coop Domain, Customer Control Panel, Default Settings, Domain Name Registration, Domain Names Uk, Domain Registration, Drop Down Menu, Eu Domain Names, European Union, Gossimer, Registrant, Search Button, Search Option, Servers, Uk Domain Names, United States

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28 Jul 10 Regulations to be followed while Registering/Renewing .EU domain names

The .EU Registry has laid down the following policies for Registering or Renewing domain names:

1. The .EU Registry allows Registration/Renewal of a domain name for only one year. However, Gossimer allows you to place a Registration/Renewal action for multiple years. If you choose to register/renew your .EU domain name for more than one year, then Gossimer will Renew the domain name at its end for the number of years selected. You can be rest assured that once this one year term in completed, Gossimer will Renew your domain name for a further year, until the renewal term you had requested ends.

2. .EU domain names can only contain alphabets a to z, numbers 1 to 9 and hyphens. However, domain names can not have two hyphens in the third place.

3. The eligibility criteria for registering a .EU domain name is as listed below

Undertakings should have their registered office, central administration or principal place of business within the European Community
Organisations established within the European Community without prejudice to the application of the national law
Natural persons residing within the European Community

4. Some names have been blocked or reserved by the European Commission and the Member states -

A. Blocked Names

List of names submitted by Member States of the European Community with regard to the geographical and/or geopolitical concepts which affect their political or territorial organization that may either

not be registered, or

be registered only under a second level domain according to the public policy rules

Click here to download the complete list of Blocked .EU names >>

Two-letter codes representing countries are blocked and may not be registered as .EU domain names.

B. Reserved Names

Member States, countries to join the European Union in the future, and member countries of the European Economic Area (that are not Member States) have reserved their official name and the name under which they are commonly known in one or more of the official languages of the European Union. Click here to download the complete list of .EU names reserved for Member States >>
Certain names have been reserved by the European Commission for its own use or for use by the Community institutions and bodies.
Click here to download the complete list of .EU names reserved for European Commission or Community institutions and bodies>>
The following names are reserved for the operational functions of the Registry – eurid.eu, registry.eu, nic.eu, dns.eu, internic.eu, whois.eu, das.eu, coc.eu, eurethix.eu, eurethics.eu, euthics.eu.

Tags: Central Administration, Eligibility Criteria, Eu Domain Name, Eu Domain Names, European Commission, European Economic Area, European Union, Hyphens, List Of Names, Member Countries, Natural Persons, Place Of Business, Prejudice, Principal Place, Public Policy, Registration Renewal, Rest Assured That, Second Level Domain, Territorial Organization, Undertakings

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28 Jul 10 Bulk Registration

You can order multiple Domain Names (except .EU and .UK Domain Names) at a time, through the Bulk Registration interface in your Control Panel.

For Customers -

Login to your Customer Control Panel from – http://manage.gossimer.biz/customer
Go to Domains -> Domain Registration -> Bulk Actions -> Bulk Registration
Enter values in their respective fields as explained below and proceed.
- Domain Information: Enter one or more domain names in the format requested. This process by-passes the Domain Check Availability process and the system will attempt to register these names for you, proximately.
- Registration Term: Select the number of years you want to register this/these domain name(s) for.
- Contact Information: Select the appropriate Registrant, Administrative, Technical and Billing Contacts from the drop-down lists, for whom the domain names will be registered.
- Name Server Information: Mention valid Name Servers for these domain names. Name Servers are COMPULSORY for all Top Level Domains EXCEPT .COM/.NET domains.
You may choose to enable Privacy Protection for all the domain names. Click here to read what is Privacy Protection >>

It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.

IMPORTANT

In case you are registering .US domain names, then for every unique Contact that you have selected as the Registrant, Administrative, Technical and Billing Contact, you need to mention their Nexus Category and Application Purpose. This can be accomplished by following the underlying process:

a. Login to your Control Panel, from http://manage.gossimer.biz/customer
b. Search for the contact in question, from Domains -> Domain Registration -> Contact Management -> Search.
c. When you click on the contact, you would see a button to Modify Nexus Information.
d. Now, select the Application Purpose and Nexus Category for the contact, as appropriate.

Once you have placed the Bulk Registration order, the requisite Amount to process the Order will be Locked until the action is completed. You can check funds locked for various actions from My Billing -> List Locked Funds. However, if your debit account does not have sufficient funds to pay for some of the orders, the system would eliminate the orders belonging to the Top Level Domains having the least number of domain names within the bulk registration order. Ensure that you have sufficient funds in your Debit Account before placing a Bulk Registration order from My Billing -> Summary. You can add more funds from My Billing -> Add Funds before placing a Bulk Registration order.For example, if you place a bulk registration for 10 domain names out of which say 5 are .com domain names, 3 are .biz domain names and 2 are .info domain names and you have funds only to register 6, then the system would register the domain names from larger batches – 5 .com domain names and 1 of the .biz names and fail the rest.

When the Order is executed successfully, you will receive a confirmation for the same via an e-mail from Gossimer and the locked funds will be deducted accordingly from your Debit Account. Alternatively, if the Order fails, you will receive a notification from Gossimer and the locked funds would be released back into your Debit Account.

At any point of time, you can add upto two Bulk orders. This implies that you would not be able to add another Bulk Registration / Renewal / Transfer / Modification request, if two Bulk Actions are already running . You will be able to add another Bulk request once the earlier request has been processed completely. Click here to know how you can list all Bulk Actions that are currently running in your account >>

For Resellers -

Login to your Reseller Control Panel from – http://manage.gossimer.biz/reseller
Go to Products -> Domain Registration -> Bulk Actions -> Bulk Registration
Enter the Customer Email Address for which you wish to Register these Domains.
Enter values in their respective fields as explained below and proceed.
- Domain Information: Enter one or more domain names in the format requested. This process by-passes the Domain Check Availability process and the system will attempt to register these names for you, proximately.
- Registration Term: Select the number of years you want to register this/these domain name(s) for.
- Contact Information: Select the appropriate Registrant, Administrative, Technical and Billing Contacts from the drop-down lists, for whom the domain names will be registered.
- Name Server Information: Mention valid Name Servers for these domain names. Name Servers are COMPULSORY for all Top Level Domains EXCEPT .COM/ .NET domains.
You may choose to enable Privacy Protection for all the domain names. Click here to read what is Privacy Protection >>

It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.
Decide how you wish to Pay for the Registration of the Orders by selecting one of the Payment Options mentioned below and then click on the Continue button to execute the Registration
- Option 1 – Register the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
- Option 2 – Register the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Registrations. If there are insufficient funds in the Customer’s Debit Account balance, then the system would register as many Orders as possible.
- Option 3 – Register the Orders without raising any Invoices for the Customer.

IMPORTANT

In case you are registering .US domain names, then for every unique Contact that you have selected as the Registrant, Administrative, Technical and Billing Contact, you need to mention their Nexus Category and Application Purpose. This can be accomplished by following the underlying process:
a. Login to your Control Panel, from http://manage.gossimer.biz/customer
b. Search for the contact in question, from Domains -> Domain Registration -> Contact Management -> Search.
c. When you click on the contact, you would see a button to Modify Nexus Information.
d. Now, select the Application Purpose and Nexus Category for the contact, as appropriate.
Once you have placed the Bulk Registration order, the requisite Amount to process the Order will be Locked (Reference: What are Locked Funds >> ). However, if your debit account does not have sufficient funds to pay for some of the orders, the system would eliminate the orders belonging to the Top Level Domains having the least number of domain names within the bulk registration order. Ensure that you have sufficient funds in your Debit Account before placing a Bulk Registration order from My Billing -> Summary. You can add more funds from My Billing -> Add Funds before placing a Bulk Registration order. For example, if you place a bulk registration for 10 domain names out of which say 5 are .com domain names, 3 are .biz domain names and 2 are .info domain names and you have funds only to register 6, then the system would register the domain names from larger batches – 5 .com domain names and 1 of the .biz names and fail the rest.
When the Order is executed successfully, you will receive a confirmation for the same via an e-mail from Gossimer and the locked funds will be deducted accordingly from your Debit Account. Alternatively, if the Order fails, you will receive a notification from Gossimer and the locked funds would be released back into your Debit Account.
At any point of time, you can add upto two Bulk orders for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Transfer / Modification request for a Customer, if two Bulk Actions are already running for this Customer. You will be able to add another Bulk request once the earlier request has been processed completely. Click here to know how you can list all Bulk Actions that are currently running in your account >>

Tags: Check Availability, Contact Management, Customer Control Panel, Domain Check, Domain Information, Domain Name, Domain Names Name, Domain Registration, European Union, Locked Funds, Name Server, Nexus, Nexus Category, Privacy Protection, Registrant, Registration Interface, Registration Term, Servers, Top Level Domains, Uk Domain Names

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27 Jul 10 Moving or Pushing a Domain Name (except .EU) from one Control Panel to another

If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.

You can move a Domain Name (except .EU* and .UK) with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

1. Login to your Control Panel and search for the Domain Name. Click here to read how to do so >>

2. Click on the Domain Name in the search results to get to the Order details view.

3. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.

4. Here, you would have to mention the following details

the Customer Username (Email Address)^** of the Customer account where you wish to move the Domain Name.
the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.

5. Select whether you wish to retain the existing Contact Details after the Domain Name is moved to the new Customer Control Panel. This will keep the Whois Details of your Domain Name as is, even after moving the Domain Name. If you do not select this option then the Contact Details will change to the Default Contacts of the new Customer Control Panel.

6. Confirm that the Customer account to which you are transferring this Domain, is the one you really intend to and click on the Confirm button.

Note:

* Move Service is unavailable for .EU domains as changing the Registrant Contact constitutes changing the ownership identity of the Domain Name. Furthermore, there is a monetary charge associated with Moving your .EU Domain Name. Click here to know how to Move a .EU Domain Name to another Customer >>
^**If you are moving the Domain Name to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.

IMPORTANT

You may encounter an error while attempting to Move Services for a Domain Name, if

A. One or more Services for this Domain Name are currently being processed,

OR

B. There is a Pending Invoice for any Service associated with this Domain Name,

OR

C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased Domain Name registration for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this domain to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.

OR

D. One or more Services are currently under the Money back period. (This would imply that deletion of that particular service would entitle you to a refund.)

In any of the above cases, the Moving or Shifting of the Domain is not possible and you will have to either

wait for the processing to complete, or
Cancel any Pending process.

OR

E. You are trying to Move a .EU Domain Name. Click here to know how to Move a .EU Domain Name to another Customer >>

Tags: Contact Details, Customer Account, Customer Control Panel, Customer Id, Customer Profile, Customer Username, Details View, Domain Name, Domain Reseller, Domain Search, Eu Domain Name, European Union, Gt 2, Managed DNS Service, Monetary Charge, Move Domain, Move Service, Move Services, Moving, Registrant, Related Services, Search Domain, Services Button, View 3

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26 Jul 10 Cancelling Domain Name Transfer

At any time after placing a Transfer Order you may want to cancel the same. Depending on the Transfer status, you would have the following methods to cancel the Transfer Order (except for a .EU domain name) -

I. If the status is showing as - Transfer waiting for Admin Contact Approval:

In this case,

You can disapprove the Transfer from the mail that you receive from the us. In this mail,

you have to click on the link that appears or copy-paste the link in the Browser Address Bar.
in the page that comes up, select Cancel Transfer.
copy-paste the key from the mail into the Key field in this window.

If you have not got the mail for authorization, you can have it Resent to the Admin Email Address, by following the below procedure:

Login to your Control Panel and search for the domain name for which you have placed the Transfer request. Click here to read how >>

Click on the Domain Name from the list.
In the Order Details View, you would find the Resend Authorization Button. Clicking on this would re-send the mail to the Admin contact.

If you still do not receive the mail for authorization, you would have to contact our Support Team at – support@gossimer.com

II. If the status is showing as - Transfer waiting for Losing Registrar Approval:

In this status, you have already approved the mail from Gossimer, however you have not received/responded to the mail from the current Registrar. In such case, you can follow the steps below to cancel the Transfer -

Login to your Control Panel and search for the domain name for which you have placed the Transfer request.Click here to read how >>
Click on the Domain Name from the list.
In the Order Details View you would find the List of Actions, whose status would read as ‘ Transfer waiting for Losing Registrar Approval’.
Click on the description where you would be able to see the Cancel Button. Clicking on this would cancel the Transfer Request.

On canceling the Transfer from the Control Panel, the funds for the same would be available back in your Debit Account.

IMPORTANT

The Transfer of a .EU Domain Name can only be Cancelled through the option provided in the mail sent to the Registrant by the Registry.

Tags: Browser Address Bar, Cancel Button, Control Panel, Copy Paste, Current, Current Registrar, Domain Name, Email Address, European Union, Gossimer, Key Field, Mail, Transfer Request

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25 Jul 10 Transferring your .EU Domain Name to Another Registrar

There may be cases where you wish to transfer your Domain Names away from Gossimer, to another Registrar. The following process will assist you in ensuring a smooth Transfer of your Domain Name to the Registrar of your choice.

IMPORTANT

In case of a Domain Name Transfer, the Expiry date is updated to 1 year from the date of Transfer and not to 1 year from the date the domain name was set to expire prior to Transfer.
For example, if a Domain Name has the Expiry date as 24 Oct, 2007 and it gets Transferred to another Registrar on 2 Sep, 2007. The new Expiry date will be 2 Sep, 2008 and not 24 Oct, 2008.
If you have placed Registration/Renewal Order for multiple years and you decide to have the Domain Name Transferred Away from Gossimer to another Registrar, while your Domain Name is still valid for one or more years with respect to the Order you had placed initially, you stand to forfeit the number of years remaining. Also there would be no refund provided for payment made for this unutilized Domain Name validity term.

Examples:

I. Multiple Year Registration

a. You choose to register yourdomain.eu for 4 years on 26-Aug-2006.

b. Gossimer will set the Expiry date of yourdomain.eu as 26-Aug-2010 in our System.

c. Now on 1-Aug-2007, if you decide to have the Domain Name Transferred Away, the new Expiry date after Transfer will be 1-Aug-2008. The three years unutilized in the Domain Name validity term with respect to the 4 years Registration Order placed initially by you will not be considered. Also, there would not be any refund for the payment made by you for the 3 unutilized years.

II. Multiple Year Renewal

a. You choose to renew your-other-domain.eu for 4 years on 26-Aug-2006.

b. Gossimer will set the Expiry date of your-other-domain.eu as 26-Aug-2010 in our System.

c. Now on 1-Aug-2007, if you decide to have the Domain Name Transferred Away, the new Expiry date after Transfer will be 1-Aug-2008. The three years unutilized in the Domain Name validity term with respect to the 4 years Registration Order placed initially by you will not be considered. Also, there would not be any refund for the payment made by you for the 3 unutilized years.

Step 1: Check if your Domain Name can be Transferred
Before proceeding with the Transfer you are advised to first check if your Domain Name can be Transferred. Click here to see if your domain name can be Transferred >>

Step 2: Apply for the Transfer at the New Registrar
Once you have determined whether a Domain Name can be transferred, you will need to apply for the Transfer at the Registrar of your choice. Please refer to the New Registrars Transfer Process for the same. They will have certain steps to verify your identity and then place the Transfer Request on your behalf.

Step 3: Respond to confirmation Mail sent from the Registry
In order to ensure that it is indeed an Authorized Person who has placed the Transfer request, the Registrant Contact for the Domain Name will receive an e-mail from the Registry for the Transfer Authorization process, which needs to be approved within 7 days. The Registry provides an additional grace period of 7 days for approval, in case the Transfer was not approved within the initial 7 day period. The authorization can also be provided through a fax to the Registry from the Registrant Contact. The request is processed once the Registry receives approval from the Registrant.

Tags: Authorized Person, Domain Names, Eu Domain Name, European Union, Expiry Date, Gossimer, Registrar, Registration Renewal, Smooth Transfer, System C, Validity

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24 Jul 10 Moving or Pushing a Domain Forwarding Order from one Control Panel to another

You can move a Domain Forwarding Order (except the one purchased for a .EU domain name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

1. Login into your Control Panel, search for the Domain Forwarding Order and click on the same. Click here to find instructions to accomplish this >>

2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.

3. Here, you would have to mention the following details:

the Username Email Address^** of the Customer account where you wish to move the order.
the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.

4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Domain Forwarding Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option then the Contact Details will change to the Default Contacts of the new Customer Control Panel.

5. Confirm that the Customer account to which you are transferring this Domain Forwarding Order, is the one you really intend to and click on the Confirm button.

Note:

* If you purchased the Domain Forwarding Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Domain Forwarding Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
^** If you are moving the Domain Forwarding Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.

IMPORTANT

1. You may encounter an error while attempting to Move the Domain Forwarding Order, if

A. One or more Services for this order are currently being processed,

OR

B. There is a Pending Invoice for any other service associated with this order,

OR

C. There are one or more related services under another Customer of this [new] Reseller. For example, you have purchased Domain Forwarding Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Domain Forwarding Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.

In any of the above cases, the Moving or Shifting of the Domain Forwarding Order is not possible and you will have to either

wait for the processing to complete, or

Cancel any Pending process.

OR

E. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>

2. If you move the Domain Forwarding Order within the Money Back Period and then Delete the Order, no refund will be applicable.

If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.

Tags: Contact Details, Control, Custome, Customer Account, Customer Control Panel, Customer Id, Domain Forwarding, Domain Forwarding Order, Eu Domain Name, European Union, Managed DNS Service, Move Services, Moving, Related Services, Services Button

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23 Jul 10 Moving or Pushing an Email Forwarding Order from one Control Panel to another

You can move a Mail Forwarding Order (except the one purchased for a .EU domain name*) along with all other related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

1. Login into your Control Panel, search for the Mail Forwarding Order and click on the same. Click here to find instructions to accomplish this >>

2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.

3. Here, you would have to mention the following details:

the Username Email Address^** of the Customer account where you wish to move the order.
the Customer ID of this account. The Customer ID is a unique number associated with a Customer’s Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile in the new Customer Control Panel.

4. Select whether you wish to retain the existing Contact Details after the domain name associated with the Mail Forwarding Order is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option then the Contact Details will change to the Default Contacts of the new Customer Control Panel.

5. Confirm that the Customer account to which you are transferring this Mail Forwarding Order, is the one you really intend to and click on the Confirm button.

Note:

* If you purchased the Mail Forwarding Order for a .EU domain name, you need to first complete moving your .EU domain name. Once the action of moving your .EU domain name is complete, you can move the Mail Forwarding Order to the new Customer by following the process explained above. Click here to know how to Move a .EU domain name to another Customer >>
^** If you are moving the Mail Forwarding Order to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller’s site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the username email address to move your Domain Name to the Customer Control Panel you have just created.

IMPORTANT

1. You may encounter an error while attempting to Move the Mail Forwarding Order, if

A. One or more Services for this order are currently being processed,

OR

B. There is a Pending Invoice for any other service associated with this order,

OR

C. There are one or more related services under another Customer of this [new] Reseller. For example, you have purchased Mail Forwarding Order for yourdomainname.com through your Customer Control Panel with Gossimer and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this Mail Forwarding Order to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.

In any of the above cases, the Moving or Shifting of the Mail Forwarding Order is not possible and you will have to either

wait for the processing to complete, or

Cancel any Pending process.

OR

D. You are trying to Move a .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>

2. If you move the Mail Forwarding Order within the Money Back Period and then Delete the Order, no refund will be applicable.

If you have any difficulty in understanding the above, feel free to get in touch with our Support Team at support@gossimer.com.

Tags: Contact Details, Control, Customer Account, Customer Control Panel, Customer Id, Email Forwarding, Eu Domain Name, European Union, Mail Forwarding, Mail Forwarding Order, Mail Order, Managed DNS Service, Move Services, Moving, Related Services, Search Mail, Services Button

Filed in Email Forwarding with 0 Comments

22 Jul 10 Check if your Domain Name can be Transferred

There are various cases where a Domain Name MAY NOT be Transferable to another Registrar. This could happen in the following circumstances:

(a) Domain Name is less than 60 days Old – If the Domain Name you are trying to Transfer is less than 60 days old, the request will get rejected by the Registry itself. Domain Names less than 60 days old are not allowed to be Transferred to any other Registrar as per ICANN Guidelines.

(b) Domain Name has been Transferred less than 60 days ago - A Domain Name cannot be Transferred to another Registrar within 60 days of a previous Transfer. For example, a Domain Name cannot be Transferred from Registrar B to Registrar C, if it has been Transferred to Registrar B from Registrar A within the last 60 days. An exception to this rule is the Transfer back to the previous Registrar in cases where both Registrars so agree and/or where a decision in the dispute resolution process so directs.

(c) You have Locked your Domain Name – If you have Locked your Domain Name from the Control Panel provided by the current Registrar, then a Transfer Request for that Domain Name will not be allowed. You will first have to unlock the Domain Name from the Control Panel and then proceed with a Transfer Request.

(d) Your Registrar has applied a Lock or Hold on your Domain Name – If the current Registrar has applied a Lock or Hold on the Domain Name due to some pending issue, you would be advised to get in touch with their (current Registrar’s) Support Team to resolve this issue, before applying for a Transfer.

(e) If the Domain Name is in the Redemption Grace Period or in the Pending Delete status, the Domain Name can not be Transferred. Click here to know more about Redemption Grace Period and how you can restore your Domain Name (except .UK, .WS and .NAME) from this status >>

IMPORTANT

If you are trying to Transfer a .EU Domain Name, only condition (e) will be applicable. This is because the .EU Registry does not support any Lock/Suspension feature. There is also no 60 day Registration/Transfer Lock.
A .UK Domain Name can be Renewed upto 97 days after its Expiry, post which the Domain Name would be automatically Deleted by the .UK Registry. There is no restriction on Transferring a .UK Domain Name during this period. However, you need to ensure that there is sufficient time prior to Deletion, so that the Domain Name can be Renewed with the new Registrar once the Transfer process gets completed successfully. This is because Transfer of a .UK Domain Name does not include one year Renewal. Apart from this, none of conditions listed above apply to the Transfer of a . UK Domain Name. This is because the .UK Registry does not support any Lock/Suspension/60 day Registration or Transfer Lock and there is no concept of a Redemption Grace Period in case of a .UK Domain Name.
The .WS Registry does not support Transfer of Domain Names between Registrars. Hence, a .WS Domain Name cannot be Transferred under any circumstance.

Tags: Check Domain, Circumstances, Control Panel, Current, Current Registrar, Dispute Resolution, Domain Names, Eu Domain Name, European Union, Grace Period, Icann, Redemption, Registrar, Registrars, Transfer Request, United Kingdom, Your Registrar

Filed in Transferring your Domain Name with 0 Comments

22 Jul 10 Transferring your .EU Domain Name

Before proceeding with the Transfer you are advised to first go check if your Domain Name can be Transferred. Click here to check if your domain name can be transferred >>

IMPORTANT

In case of a .EU Domain Name Transfer, the Expiry date is updated to 1 year from the date of Transfer and not to 1 year from the date the domain name was set to expire prior to Transfer.

For example, if a Domain Name has the Expiry date as 24 Oct, 2007 and it gets Transferred to another Registrar on 2 Sep, 2007. The new Expiry date will be 2 Sep, 2008 and not 24 Oct, 2008.

If you wish to Transfer a .EU Domain Name to Gossimer, then you need to follow the steps mentioned below:

Transfer Process for Customers

1. Login to your Control Panel from http://manage.gossimer.biz/customer.

2. In the Control Panel go to Domains -> Domain Registration -> Transfer. There, enter the Domain Name you wish to Transfer.

3. Select the Registrant Contact for this Domain Name. You may select from the available list of contacts or Add a New Contact.

It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.

4. In order to avoid any downtime for the website/emails associated with your .EU domain name during the Transfer, it is necessary to mention the Name Servers already in use by your .EU domain name. You may also provide any new Name Servers that you would like to associate your .EU domain name with. Here, it is obvious that all the necessary DNS records are already created on the new Name Servers for the website/emails to be functional.

5. You need to mention any existing Child Name Servers for your .EU domain name alongwith their respective IP Addresses. This is necessary to avoid any downtime for the website/emails associated with any domain name using these Child Name Servers as their Name Servers. If you wish to Register any new Child Name Servers, you may also mention the same alongwith the respective IP Addresses. These new Child Name Servers will be Registered once the domain name is Transferred successfully.

Child Name Servers can also be Registered separately. Click here to know how >>

6. Finally, proceed with the Payment of the Invoice. Click here to read more details on Payment >>.

Now that you have placed the Transfer Order, the Registrant Contact for the Domain Name will receive an e-mail from the Registry for the Transfer Authorization process, which needs to be approved within 7 days. The Registry provides an additional grace period of 7 days for approval, in case the Transfer was not approved within the initial 7 day period. The authorization can also be provided through a fax to the Registry from the Registrant Contact. Template of the confirmation fax is provided below:

Transfer confirmation fax >>

The request is processed once the Registry receives approval from the Registrant.

Transfer Process for Resellers

1. Login to your Control Panel from http://manage.gossimer.biz/reseller.

2. In the Control Panel go to Products -> Domain Registration -> Transfer. There you would have to enter the Domain Name you wish to Transfer.

IMPORTANT

Transfer request for .EU Domain Names cannot be placed from the Storefront/within the Control Panel. Hence, it is advised that you re-direct all purchase related links from within your, your company user’s and your Customer’s Control Panel to your SuperSite URL or your Custom URL (if you have integrated with our platform using our API).

Reference:
Click here to know what is SuperSite >>
Click here to read about API Integration >>
Click here to read how to integrate your Website and Shopping Cart with your Customer Control Panel >>

3. Enter the Username (Email Address) of the Customer, on whose behalf you wish to buy this Service. If the Customer is new, you can Add the Customer, by filling the form given there.

4. Select the Registrant Contact for this Domain Name. You may select from the available list of contacts or Add a New Contact.

It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.

5. In order to avoid any downtime for the website/emails associated with your .EU domain name during the Transfer, it is necessary to mention the Name Servers already in use by your .EU domain name. You may also provide any new Name Servers that you would like to associate your .EU domain name with. Here, it is obvious that all the necessary DNS records are already created on the new Name Servers for the website/emails to be functional.

6. You need to mention any existing Child Name Servers for your .EU domain name alongwith their respective IP Addresses. This is necessary to avoid any downtime for the website/emails associated with any domain name using these Child Name Servers as their Name Servers. If you wish to Register any new Child Name Servers, you may also mention the same alongwith the respective IP Addresses. These new Child Name Servers will be Registered once the domain name is Transferred successfully.

Child Name Servers can also be Registered separately. Click here to know how >>

7. Finally, proceed with the Payment of the Invoice. Click here to read more details on Payment >>.

Transfer confirmation fax >>

The request is processed once the Registry receives approval from the Registrant.

Tags: Api, Contact, Control Panel, DNS, Dns Records, Domain Registration, Domain Transfer, Domains, Downtime, Emails, Eu Domain Name, European Union, Expiry Date, Ip Addresses, Name Domain, Name Servers, Product Agreement, Registrant, Registrar, Servers, Transfer Domain

Filed in Transferring your Domain Name from Another Registrar to Gossimer with 0 Comments

20 Jul 10 Modifying the Whois / Contact Details (except the Ownership Identity) of .EU Domain Names

A .EU domain name is quite different from any other domain name extension, especially with regards to its Contacts. It is strongly recommended that you review this information before continuing reading further. Click here to understand the uniqueness of .EU Contacts >>

Modifying the Registrant Contact Details of a .EU domain name

1. Login to your Control Panel and search for the domain name. Click here to read how to accomplish this >>

2. Click on the Domain name in the search results to get to the Order details view.

3. You need to decide whether you need to modify the Company Name, the Registrant Name or the other contact information of the Registrant Contact

The Company Name or Registrant Name (in the absence of a Company Name) of the Registrant Contact cannot be Modified for free. Click here to find instructions about how to modify the Ownership Identity of a .EU domain name >>
If you wish to simply modify the Name of the Registrant Contact (which has a Company Name associated with it) and/or other contact details of the Registrant Contact, then you may do so by clicking the Modify Contact Details button. This action can be performed for free.

This modification can be performed by, filling in the textboxes directly under Registrant Contact Details section and clicking the Change Registrant Contact Information button. Note that this update will be automatically applied to all the Domain Names using this particular Registrant Contact.

Apart from the above process, Contacts can be created and managed independent of the Domain Name(s), directly from within the Customer Control Panel. Click here to read how >>

Tags: Absence, Change Registrant, Contact Details, Customer Control Panel, Details Button, Details Section, Eu Domain Name, Eu Domain Names, European Union, Information Button, Registrant Name, Textboxes, Uniqueness

Filed in Managing Whois or Contact Details of Domain Names with 0 Comments

20 Jul 10 Overview of Domain Name Extensions

Registration

Extension	Duration	Money Back Grace Period?	Country/Sponsor Specific Requirements	Domain Name Length	Name Servers required?	Private Registration?
.COM	1 – 10 Years		Not Applicable	1 – 63 Characters	1 – 13
.NET	1 – 10 Years		Not Applicable	1 – 63 Characters	1 – 13
.ORG	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.INFO	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.BIZ	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.MOBI	1 – 10 Years		Associated website should be WAP enabled	3 – 63 Characters	2 – 13
.NAME	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
CentralNic	1 – 10 Years		Not Applicable	3 – 64 Characters	1 – 13
.ASIA	1 – 10 Years		CED Contact? to be based in DotAsia community	3 – 63 Characters	2 – 13
.COOP	1 – 10 Years		Need to associate two Sponsors in Coop community	3 – 63 Characters	1 – 13
.TEL	1 – 10 Years		Not Applicable	3 – 63 Characters	5
.IN	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.MN	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.BZ	1 – 10 Years		Not Applicable	3 – 63 Characters	2 – 13
.CC	1 – 10 Years		Not Applicable	1 – 63 Characters	1 – 13
.TV	1 – 10 Years		Not Applicable	1 – 63 Characters	1 – 13
.EU	1 – 5 Years		Registrant needs to be from EU?	2 – 63 Characters	1 – 9
.UK	Only 2 Years		Not Applicable	3 – 64 Characters (including the extension)	1 – 10
.US	1 – 10 Years		Nexus Compliance?	3 – 63 Characters	2 – 13
.WS	1 – 10 Years		Not Applicable	4 – 63 Characters	1 – 13
.ME	1 – 10 Years		Registrant for Third level .ME domain name needs to be a Montenegrin individual/entity.	3 – 63 Characters	2 – 13

Renewal

Extension	Duration?	Auto Renewal?	Constraints
.COM	1 – 10 Years		Not Applicable
.NET	1 – 10 Years		Not Applicable
.ORG	1 – 10 Years		Not Applicable
.INFO	1 – 10 Years		Not Applicable
.BIZ	1 – 10 Years		Not Applicable
.MOBI	1 – 10 Years		Not Applicable
.NAME	1 – 10 Years		Not Applicable
CentralNic	1 – 10 Years		Not Applicable
.ASIA	1 – 10 Years		Not Applicable
.COOP	1 – 10 Years		Not Applicable
.TEL	1 – 10 Years		Not Applicable
.IN	1 – 10 Years		Not Applicable
.MN	1 – 10 Years		Not Applicable
.BZ	1 – 10 Years		Not Applicable
.CC	1 – 10 Years		Not Applicable
.TV	1 – 10 Years		Not Applicable
.EU	1 – 5 Years		Not Applicable
.UK	Only 2 Years		Domain name can be Renewed anytime from 6 months before its Expiry, upto 97 days after its Expiry.
.US	1 – 10 Years		Not Applicable
.WS	1 – 10 Years		Renewal before expiry is highly recommended.
.ME	1 – 10 Years		Not Applicable

Transfer

Extension	Registration Term extended by	Domain Secret/Auth Code?	Constraints
.COM	1 year	1 – 32 Characters	Not Applicable
.NET	1 year	1 – 32 Characters	Not Applicable
.ORG	1 year	6 – 16 Characters	Not Applicable
.INFO	1 year	6 – 16 Characters	Not Applicable
.BIZ	1 year	6 – 16 Characters	Not Applicable
.MOBI	1 year	6 – 16 Characters	Not Applicable
.NAME	1 year	1 – 32 Characters	Not Applicable
CentralNic	1 year	6 – 48 Characters	Not Applicable
.ASIA	1 year	6 – 16 Characters	Not Applicable
.COOP	1 year	6 – 16 Characters	Not Applicable
.TEL	1 year	1 – 16 Characters	Not Applicable
.IN	1 year	6 – 16 Characters	Not Applicable
.MN	1 year	6 – 16 Characters	Not Applicable
.BZ	1 year	6 – 16 Characters	Not Applicable
.CC	1 year	1 – 32 Characters	Not Applicable
.TV	1 year	1 – 32 Characters	Not Applicable
.EU	1 year	Not Applicable	Expiry date is extended by one year from the date of Transfer and not from the old Expiry date.
.UK	Not Applicable	Not Applicable	Transfer does not include one year Renewal.
.US	1 year	6 – 16 Characters	Not Applicable
.WS	1 year	Not Applicable	Not Applicable
.ME	1 year	6 – 16 Characters	Not Applicable

Restoration

Extension	Supported?	Grace Period
.COM		30 Days
.NET		30 Days
.ORG		30 Days
.INFO		30 Days
.BIZ		30 Days
.MOBI		30 Days
.NAME		NA
CentralNic		45 Days
.ASIA		30 Days
.COOP		NA
.TEL		30 Days
.IN		30 Days
.MN		30 Days
.BZ		30 Days
.CC		30 Days
.TV		30 Days
.EU		40 Days
.UK		NA
.US		30 Days
.WS		NA
.ME		30 Days

Other Operations

Extension	Child Name Servers?	Locking?	Suspension?	Contact details modification?	Move Operation?
.COM	Unlimited			No Restriction
.NET	Unlimited			No Restriction
.ORG	Unlimited			No Restriction
.INFO	Unlimited			No Restriction
.BIZ	Unlimited			No Restriction
.MOBI	Unlimited			No Restriction
.NAME	Unlimited			Registrant details cannot be modified during the Add Grace Period.
CentralNic	Unlimited			No Restriction
.ASIA	Unlimited			No Restriction
.COOP	Unlimited			When a Registrant Contact Organization is changed, the Registry will review the new organization to ensure that it is an eligible co-op. Transfer to a non-eligible organization can result in revocation of the domain.
.TEL	Not Allowed			No Restriction
.IN	Unlimited			No Restriction
.MN	Unlimited			No Restriction
.BZ	Unlimited			No Restriction
.CC	Unlimited			No Restriction
.TV	Unlimited			No Restriction
.EU	1 – 9			Registrant NameCompany modification? is a billable action. Registrations Term? is extended by one year from the date of Trade.
.UK	1 – 10			Registrant NameCompany modification? is a billable action.
.US	Unlimited			No Restriction
.WS	Unlimited			No Restriction
.ME	Unlimited			No Restriction

Tags: 10 Years, 13 Years, Asia, Asia 1, Auto Renewal, Compliance, Constraints, Coop, Domain Name, Duration, European Union, Extension 1, Grace Period, Money Back, Montenegrin, Nexus, Private Registration, Registrant, Servers, Tv 1

Filed in Domain Name Registration Caveats with 0 Comments

19 Jul 10 Product Keys

Domains Kit

Product Name	Product Key
.COM Domain Name	domcno
.NET Domain Name	dotnet
.ORG Domain Name	domorg
.BIZ Domain Name	dombiz
.INFO Domain Name	dominfo
.NAME Domain Name	dotname
.US Domain Name	domus
.IN Domain Name (2nd Level)	dotin
.IN Domain Name (3rd Level)	thirdleveldotin
.COOP Domain Name	dotcoop
.EU Domain Name	doteu
.MOBI Domain Name	dotmobi
.BZ Domain Name	dotbz
.MN Domain Name	dotmn
.CC Domain Name	dotcc
.TV Domain Name	dottv
.UK Domain Name	thirdleveldotuk
.WS Domain Name	dotws
CentralNicPremium	centralnicpremium
CentralNicstandard	centralnicstandard

Product Name	Product Key
Domain Forward Service	domainfwd
Mail Forward Service	mailfwd
Managed DNS	dnsbox

<#start hosting#>Hosting Kit

IMPORTANT

1. The old Product Keys (mentioned below) have been deprecated and management of old Orders needs to be done using the new Product Keys:

Old Product Keys

Product Name	Product Key
Linux Budget Web Hosting	lhbbudgetusa, lhbbudgetplanus
Linux Premium Web Hosting	lhbpremiumusa
Windows Budget Web Hosting	w2kbudgetusa, w2kbudgetplanus
Windows Premium Web Hosting	w2kpremiumusa
Budget Mail Hosting	mailboxbudgetusa, mailboxbudgetplanus
Premium Mail Hosting	mailboxpremiumusa

2. All existing Web AND Email Hosting Orders have been split into 2 Orders – Web Hosting and Email Hosting (using the new Product Keys).

3. All existing ONLY Web Hosting and ONLY Email Hosting Orders, are now manageable using the new Product Keys.

Product Name	Product Key
Linux Web Hosting [USA]	lhbus
Linux Web Hosting [INDIA]	lhbin
Windows Web Hosting [USA]	w2kus
Windows Web Hosting [INDIA]	w2kin
Email Hosting	mailboxus

Tags: Biz Domain Name, Budget Hosting, Budget Web, Cc Domain Name, Coop Domain Name, DNS, Domain Forward Service, Domains, Domus, Email Hosting, European Union, Forward Mail, Forward Service, India, Linux, Linux Hosting, Linux Web, Lt, Mail, Mail Forward, Mail Hosting, Mail Service, Microsoft Windows, Name Domain, Product Key, Product Keys, Tv Domain Name, Uk Domain Name, United States, Web AND Email Hosting Orders, Web Hosting, Web Mail

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18 Jul 10 Modifying the Ownership Identity of a .EU Domain Name / Moving a .EU Domain Name to another Customer

The .EU domain name Contact management is quite different from other domain names. There is a restriction on modifying the Registrant Contact details in .EU domain names. Click here to familiarize yourself with the uniqueness of various .EU Contacts >>

There is a fee involved in performing either one of the following actions as it constitutes changing the Ownership Identity of a .EU domain name:

modifying the Company Name or Name (in the absence of a Company Name) of the Registrant Contact, or
moving a .EU domain name to another Customer

IMPORTANT

If you wish to simply modify the Name of the Registrant Contact (which has a Company Name associated with it) and/or other contact details of the Registrant Contact, then you need to follow another process. Click here to perform this modification >>

Follow the below mentioned process to modify the Company Name or Name (in the absence of a Company Name) of the Registrant Contact of a .EU domain name:

1. Login to your Control Panel and search for the domain name. Click here to find instructions for doing so >>

2. Click on the Domain name in the search results to get to the Order details view.

3. Click on the Modify Company button.

4. At the time of modifying the Company Name or Registrant Name (in the absence of a Company Name) of your .EU domain name, you have two options -

You may choose a different Registrant Contact from the list of Registrant Contacts or create an altogether new .EU Registrant Contact by clicking on the Add Eu Registrant Contact link and filling in the details in the form presented.
You may move/transfer this Domain Name to another Customer by providing the new Customer ID and Customer Username. After providing these details, click on Proceed button to continue the process.

5. There is a fee involved for performing either of the above mentioned two options and you need to pay for the generated Invoice to complete the ownership modification. Click here for more details on the Payment process >>.

IMPORTANT

It should be noted that modifying the Registrant Company Name or Registrant Name (in the absence of a Company Name) of a .EU Domain Name or moving a .EU Domain Name to another Customer, will Renew the Domain Name for a year from the date of paying for the associated Invoice.

For example, if a .EU Domain Name is Expiring on 30 Oct, 2007 and you modify its Company Name or Registrant Name (in the absence of a Company Name) on 31 Aug, 2007, the Domain Name will be Renewed and the new Expiry date will be 31 Aug, 2008. Of course, there will be charge associated for this Renewal.

Once the process starts, both the Current as well as the New Registrant Contact for the Domain Name will receive an e-mail from the Registry for the Authorization process, which needs to be approved within 7 days. The Registry provides an additional grace period of 7 days for approval, in case the approvals were not received within the initial 7 day period. The authorization can also be provided through a fax to the Registry, from both the Current as well as the New Registrant Contact. Templates of the confirmation fax are provided below:

Current Registrant confirmation fax >>
New Registrant confirmation fax >>

The request is processed once the Registry receives approval from both the Current and the New Registrant.

Tags: Absence, Company Button, Contact Details, Contact List, Contact Management, Contacts, Control Panel, Customer, Customer Contact, Customer Id, Customer Username, Details View, Domain Search, Eu Domain Name, Eu Domain Names, European Union, Gt 2, Moving, Name Domain, New Id, Registrant Name, Restriction, Uniqueness, View 3

Filed in Managing Whois or Contact Details of Domain Names with 0 Comments

18 Jul 10 Changing Name Servers of your Domain Name

In order to host a website on your domain name, you will need to obtain the Name Servers from the Web Hosting Company with whom you wish to host your website and point your domain name to these Name Servers.

Follow the steps below to associate Name Servers with your domain name -

Contact your Web Hosting Company and find out from them the Name Servers you need to use. If you have bought Web Hosting for your domain name through Gossimer, then you need to set the Name Servers as specified by Gossimer. Click here to know how you can view this information >>

Login to your Control Panel, search for the domain name for which you want to add/modify Name Servers and proceed to the Order Details view. Click here to read how >>

Click on the Modify Name Server button. Feed in the Name Servers you want (up to 13^* Name Servers) and click Submit. If at this step you get an error stating Name Server is not yet registered, then this implies that the Name Server(s) you are submitting has/have not been registered with the Registry. Please contact your Web Hosting Company and ask them to provide Name Servers that are valid and registered with the Registry.

IMPORTANT

If the domain name is Locked, you will have to first Unlock this domain name before adding/modifying Name Servers. Click here to read how >>

^*.UK domain names support only upto 10 Name Servers. Therefore, you cannot add more than 10 Name Servers for your .UK domain name.
^*.EU domain names support only upto 9 Name Servers. Therefore, you cannot add more than 9 Name Servers for your .EU domain name.
Upon modifying your domain name’s Name Servers, your website would begin appearing in a web browser, after about 24 to 48 hours (provided your Web Hosting package is properly setup and you have uploaded the content of your website). This is a standard time-frame required for a process called as DNS Propagation to complete Worldwide. This process is not controlled by any one ISP/company and therefore it can not be hastened.

If you wish to modify/delete a Name Server of a .EU/.UK domain name, which appears to be the Child Name Server of the same .EU/.UK domain name, then you can not do so from this interface. This action is only possible from the Manage Child Name Server interface. Click here to know more about Child Name Servers and how to Modify/Delete one >>ExampleIf you wish to modify/delete the Name Server ns1.yourdomainname.eu of yourdomainname.eu or ns1.yourdomainname.uk of yourdomainname.uk, then you will not be able to do so from this interface. This action is permissible from the Manage Child Name Server interface only.

Tags: Control Panel, Details View, DNS, Domain Hosting, Eu Domain Name, Eu Domain Names, European Union, Gossimer, Hosting Domain, Hosting Package, Isp, Name Domain, Name Server, Name Servers, Propagation, Search Domain, Server Button, Standard Time, Time Frame, Uk Domain Name, Uk Domain Names, Web Browser, Web Domain, Web Hosting Company

Filed in Domain Name Registration & Management with 1 Comment

17 Jul 10 What is Redemption Grace Period and how to get a Domain Name (Except .UK, .WS and .NAME) back from it (Restoring a Domain Name in Pending Delete Restorable Status)

Once a domain name is deleted, the domain name (except a .UK, .WS and .NAME domain name) would slip into the Redemption Period ONLY under the following circumstances:

manual deletion of domain name by contacting Gossimer Technical Support
System deletion of domain name post Expiry of the Renewal Grace Period and the domain name does not have any backorder against it.

In all other cases, a deleted domain name cannot be Renewed/Restored/Redeemed. Click here to find information about our Renewal Grace Period and Domain Name Deletion Policy >>

Redeeming a domain name is costly, time consuming and generally a manual process. The Redemption Period is of 30^* days (for most domain name extensions) after the domain name is deleted and during this period, only the current Registrar of the domain name can Redeem the domain name.

If the domain name is not Redeemed during this period, then it would move to the Pending Delete period for 5 days. In this status, the domain name can not be Redeemed and after this period, the domain name would be available for fresh Registration.

IMPORTANT

^* The Redemption Grace Period is different for some domain name extensions as stated below:

The Redemption Period for a .EU domain name is 40 days. Moreover, the .EU Registry does not have a Pending Delete period. The domain name will be available for fresh Registration after 40 days from the date of Deletion.
Any website/emails associated with a .UK domain name will stop resolving once the domain name Expires.You may Renew your .UK domain name anytime from 6 months before its Expiry, upto 97 days after its Expiry. If you do not Renew your .UK domain name within 97 days after its Expiry, it would be automatically Deleted by the Registry.It is important to note that there is no concept of a Redemption Grace Period in case of a .UK domain name.
Third Level .COM/.NET/.ORG domain names under the extensions -.EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM, .JPN.COM, .UY.COM, .ZA.COM, .BR.COM,
.CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM

will have a Redemption Grace Period of 45 days.
A .WS domain name will not be placed under Redemption Grace Period by the Registry upon Deletion. It will be made available for fresh Registration post Deletion. Hence, there is no possibility of Redeeming a .WS domain name.
A .NAME domain name will not be placed under Redemption Grace Period by the Registry upon Deletion. It will be made available for fresh Registration post a Pending Delete period of 5 days, during which the domain name cannot be Redeemed.

Procedure for Restoring any Domain Name in Redemption Grace Period (Pending Delete Restorable Status)

1. Login to your Control Panel, search for the domain name you wish to Redeem and proceed to the Order Details view. Click here to know how to do so >>

2. For a domain name under the Redemption Period, you will find a Restore button. You can then move ahead with Redeeming the domain name, by paying for the Invoice so generated. Click here for more details on payment >>

Kindly note that Redemption of a domain name is a lengthy process and hence it would take Gossimer upto 5 working days to Redeem a domain name.

IMPORTANT

A Restoration action, once completed, cannot be reversed. The only option would be deleting the domain name, in case the same is no longer required. Click here to know how a domain name can be deleted >>
Redemption of a domain name^** (only after deletion by Gossimer System post Expiry of the Renewal Grace Period) includes 1 year Renewal.
^**Redemption of a .EU domain name will always include one year Renewal. However, Renewal will extend the term from the date on which the domain name is Redeemed and not from the Expiry date existing when the domain name was deleted.

Tags: Backorder, Circumstances, Costly Time, Current, Current Registrar, Delete, Eu Domain Name, European Union, Expiry, Grace Period, How To Get A Domain Name, Name Domain, Redemption Period, Technical Support System, Uk Domain Name

Filed in Domain Name Deletion with 0 Comments

14 Jul 10 Domain Name Expiry / Domain Name put on Parking Page

Whenever a particular domain name is not renewed till the Expiry date, it would slip into the Renewal Grace Period. This Renewal Grace Period would be for 40* days (for most domain name extensions). All such domain names would be put on a Temporary Commercial Parking Page, which would indicate that the domain name has Expired. During this period, any website and mails associated with the domain name would become non-functional.

IMPORTANT

* The Renewal Grace Period for domain names under the following extensions vary as mentioned below:

Renewal Grace Period for .EU Domain Names

The concept of Renewal Grace Period for .EU domain names is slightly different. Every .EU domain name will Expire exactly 1 year from the date of Registration (since the maximum length of registration is only a year). However, the Renewal Grace Period will be only till the second last day of the expiring month (penultimate day of the month), post which the domain name will be deleted. Thus, different .EU domain names may have different Renewal Grace Periods. Lets take a couple of examples to demonstrate this -

abc.eu gets Registered on 24 Jul, 2006. This domain name will Expire on 24 Jul, 2007. If abc.eu is not renewed before its Expiry Date ie. 24 Jul, 2007, it would be redirected to a temporary parking page until it is Renewed.

If the domain name is not renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month). This domain name will have a Renewal Grace period of 6 days. It will slip into Redemption Grace Period after 31 Jul, 2007.
pqr.eu gets Registered on 27 Jul, 2006. This domain name will Expire on 27 Jul, 2007. If pqr.eu is not renewed before its Expiry Date ie. 27 Jul, 2007, it would be redirected to a temporary parking page until it is Renewed.

If the domain name is not renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month). This domain name will have a Renewal Grace period of 3 days. It will slip into Redemption Grace Period post 31 Jul, 2007.
xyz.eu gets Registered on 31 Jul, 2006 and will Expire on 31 Jul, 2007. If the domain name is not renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month) and will not have any Renewal Grace Period. It will slip into Redemption Grace Period post 31 Jul, 2007.

xyz.eu would not be redirected to a temporary parking page since the domain name would be deleted before it actually Expires.

Renewal Grace Period for .INFO Domain Names

.INFO domain names will have a 15 day Renewal Grace Period.

Renewal Grace Period for .UK Domain Names Renewal Grace Period in a .UK domain name is quite different from other extensions. Any website/emails associated with a .UK domain name will stop resolving once the domain name Expires.

You may Renew your .UK domain name anytime from 6 months before its Expiry, upto 97 days after its Expiry. If you do not Renew your domain name within 97 days after its Expiry, it would be automatically Deleted by the Registry.

It is important to note that there is no concept of a Redemption Grace Period in case of a .UK domain name.

Renewal Grace Period for .WS Domain Names A .WS domain name will have a Renewal Grace Period of 30 days. However, to ensure that the current Registrant retains the ownership of the domain name, it is highly recommended that the domain name is renewed before it Expires.

Renewal Grace Period for Third Level .COM/.NET/.ORG Domain Names Third Level .COM/.NET/.ORG domain names under the extensions -

.EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM, .JPN.COM, .UY.COM, .ZA.COM, .BR.COM,
.CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM

will have a Renewal Grace Period of 5 days.

When a domain name** Expires, the Registry Auto-Renews it and locks our funds for the same. However, the Auto-Renewal action is not immediate, but is queued up for execution. This often takes up to 48 hours to complete.

IMPORTANT

Due to the above process in place, all Expired domain names (except the ones under the extensions listed below) display the Expiry Date one year ahead of the actual date on which the domain name has already Expired, in the Registry Whois -

.BIZ, .US, .UK, .EU, .WS, .EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM,
.JPN.COM, .UY.COM, .ZA.COM, .BR.COM, .CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM
** Domain names under the following extensions will not be Auto-Renewed by the respective Registry once they Expire -

.BIZ, .US, .UK, .EU, .WS, .EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM,
.JPN.COM, .UY.COM, .ZA.COM, .BR.COM, .CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM

Now, if you were to add another Renewal action, the domain name would get Renewed for an additional year, even though you do not wish it to get Renewed for any more years than you requested.

To avoid this situation, the Parking Action is maintained under process. The domain name would bear the following status at this stage –

Action Requested: Parking of <domain name>
Status of the action: Awaiting update at Registry

Once the execution is completed at the Registry, our system will complete the Parking action and readily Renew your domain name.

After you have Renewed the domain name, it would take around 24-48 hours for DNS propagation to complete World-wide and the actual website to start resolving properly and mails to be received on the domain name.

IMPORTANT

During this DNS propagation period, your website may intermittently revert to the Parking Page and then change again to your actual website, depending on how ISP caches refresh. However, if you have already Renewed your domain name, do not Renew your domain name again. The parking page will automatically get removed as soon as the DNS propagation completes.

If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted. However, should there be no back-order for the domain name, you would still have the option to Redeem it.

Reference:

Click here to know more about Domain Name Deletion >>
Click here to know more details about the Redemption Grace Period >>

Tags: Abc, DNS, Domain Name Expiry, Eu Domain Name, Eu Domain Names, European Union, Expiry Date, Grace Period, Grace Periods, Isp, Maximum Length, Redemption, Sinc, Such Domain

Filed in Domain Name Registration & Management with 0 Comments

14 Jul 10 Domain Name Deletion

A domain name may be Deleted from our database by 2 methods, explained below -

I. System Deletion

Once a domain name has Expired, it will go to into Renewal Grace Period, where you can Renew this domain name at normal costs. This Renewal Grace Period would be for 40* days (for most domain name extensions). If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and the domain name (except a .UK, .WS and .NAME domain name) will go into Redemption Grace Period.

However, should there be no back-order for the domain name, you would still have the option to Redeem it.

Click here to understand what Redemption Grace Period implies and how you can restore your domain name (except .UK, .WS and .NAME) from this status >>

IMPORTANT

The concept of Renewal Grace Period for a .EU domain name is slightly different. Every .EU domain name will Expire exactly 1 year from the date of Registration (since the maximum length of registration is only a year). However, the Renewal Grace Period will be only till the the second last day of the expiring month (penultimate day of the month), post which the domain name will be deleted. Thus, different .EU domain names may have different Renewal Grace Periods. Lets take a couple of examples to demonstrate this -

abc.eu gets Registered on 24 Jul, 2006. This domain name will Expire on 24 Jul, 2007. If the domain name is not Renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month). This domain name will have a Renewal Grace period of 6 days. It will slip into Redemption Grace Period after 31 Jul, 2007.
pqr.eu gets Registered on 27 Jul, 2006. This domain name will Expire on 27 Jul, 2007. If the domain name is not Renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month). This domain name will have a Renewal Grace period of 3 days. It will slip into Redemption Grace Period post 31 Jul, 2007.
xyz.eu gets Registered on 31 Jul, 2006 and will Expire on 31 Jul, 2007. If the domain name is not Renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month) and will not have any Renewal Grace Period. It will slip into Redemption Grace Period post 31 Jul, 2007.

.INFO domain names will have a 15 day Renewal Grace Period. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and the domain name will go into Redemption Grace Period.

Renewal Grace Period in a .UK domain name is quite different from other extensions. Any website/emails associated with the domain name will stop resolving once your .UK domain name Expires.

You may Renew your .UK domain name anytime from 6 months before its Expiry, upto 97 days after its expiry. If you do not Renew your domain name within 97 days after its Expiry, it would be automatically Deleted by the Registry.

It is important to note that there is no concept of a Redemption Grace Period in case of a .UK domain name.

A .WS domain name will have a Renewal Grace Period of 30 days. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and made available for Registration as a fresh domain name by the Registry.

Third Level .COM/.NET/.ORG domain names under the extensions -.EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM, .JPN.COM, .UY.COM, .ZA.COM, .BR.COM, .CN.COM,
.SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM

will have a Renewal Grace Period of 5 days. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and the domain name will go into Redemption Grace Period.

A .NAME domain name will have a Renewal Grace Period of 40 days. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and made available for Registration as a fresh domain name by the Registry post a Pending Delete period of 5 days, during which the domain name cannot be Redeemed.

II. Manual Deletion

If you already have a domain name Registered, you can delete it from your Control Panel within 4 days of Registration. This 4 day period in case of domain names is referred as the Money Back Period. Deleting a domain name will immediately stop all functionalities (like the Website and Mails) associated with the domain name. Also, a domain name explicitly deleted would entitle you to a Refund of the entire amount, and there would be a charge of USD 1.0 for the Deletion.

IMPORTANT

Domain names under the following extensions cannot be Deleted from within the Control Panel since they do not have a Money Back Period.
.EU, .UK, .WS, .EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM, .JPN.COM, .UY.COM, .ZA.COM,
.BR.COM, .CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM

If you still wish to have such a domain name Deleted without Refund, you need to get in touch with us at support@gossimer.com and request the same.
A domain name deleted in the Money Back Period does not slip into Redemption Grace Period and is immediately available for registration.

Follow the procedure outlined below to Delete a domain name within the Money Back Period from your Control Panel -

1. Login to your Control Panel and search for the domain name that you wish to delete. Click here to read how >>

2. Click on the domain name in the search results to get to the Order details view.

3. On this page, click on Delete Service.

4. On the next page, you would be displayed the amount that will be refunded to you upon Deletion. On confirming Deletion, the domain name would be immediately Deleted and the Website and Mails associated with it would stop functioning.

Tags: Abc, Delete Service, Domain Extensions, Domain Names, Domain Renewal, Domain Uk, Domain Ws, Eu Domain Name, European Union, Grace Period, Grace Periods, Maximum Length, Name Domain, Redemption, Uk Domain, USD

Filed in Domain Name Deletion with 0 Comments

30 Jul 10 ERROR: Trying to fetch Admin Contact E-mail Address

28 Jul 10 Understanding the Status of a .EU Domain Name Transfer/Trade

28 Jul 10 Domain Name Registration Default Settings

28 Jul 10 Bulk Registration

26 Jul 10 Cancelling Domain Name Transfer

25 Jul 10 Transferring your .EU Domain Name to Another Registrar

22 Jul 10 Check if your Domain Name can be Transferred

22 Jul 10 Transferring your .EU Domain Name

20 Jul 10 Modifying the Whois / Contact Details (except the Ownership Identity) of .EU Domain Names

20 Jul 10 Overview of Domain Name Extensions

19 Jul 10 Product Keys

18 Jul 10 Modifying the Ownership Identity of a .EU Domain Name / Moving a .EU Domain Name to another Customer

18 Jul 10 Changing Name Servers of your Domain Name

17 Jul 10 What is Redemption Grace Period and how to get a Domain Name (Except .UK, .WS and .NAME) back from it (Restoring a Domain Name in Pending Delete Restorable Status)

14 Jul 10 Domain Name Expiry / Domain Name put on Parking Page

14 Jul 10 Domain Name Deletion

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