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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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31 Aug 10 Suspending/Unsuspending the Live Chat Service

 

Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is inactive and the functionality associated with it cannot be used. No one can make any modifications to this Service, unless it is unsuspended.

Follow the steps below to Suspend / Unsuspend the Live Chat Service for a Domain Name

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Products -> Search -> Live Chat Service Search and search for the Domain Name for which you wish to suspend the Live Chat Service.

3. In the Order list, click the Domain Name. This will take you to the Order Details view.

4. Here, click Suspend / Unsuspend.

  • If you wish to Suspend the Service, you would have to select the check box for Suspension, enter the reason for Suspension and click Update.
     
  • For Unsuspending, unselect the check box and click Update.

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27 Aug 10 Suspending/Unsuspending an Email Hosting package

Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is Inactive. The functionality associated with it cannot be used, and no one can make any modifications to the service unless it is Un-suspended.

Follow the steps below to Suspend / Unsuspend a Mail Hosting Order:

1. Login to your Control Panel and search for the domain name for which you have purchased this service.

2. Click on the Domain name in the search results to get to the Order details view.

3. Here, click on the Suspend/Unsuspend Button.

a. If you wish to Suspend the Service, you need to select the check-box and enter the reason for Suspension.

b. For Unsuspending, simply unselect the check-box.

5. Click on Update.
 

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25 Aug 10 Suspend / Unsuspend a Domain Forwarding Service

Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is inactive and the functionality associated with it cannot be used. No one can make ANY modifications to this Service unless it is unsuspended.

Follow the steps below to Suspend / Unsuspend Domain Forwarding Service - 

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Products -> Search -> Domain Forwarding Search and perform a search for the Domain for which you wish to Suspend Email Forwarding.

3. In the Search Results, click on Domain Forwarding for the Domain.

4. The next page is the Order Details view, where you would find the Suspend / Unsuspend Button.

  • If you wish to Suspend the Service, you would have to select the Check Box for Suspension and enter the reason for Suspension and click on Update.
  • to Unsuspend, unselect the Check Box and Update the same.

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23 Aug 10 Suspend / Unsuspend a Mail Forwarding Service

Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is inactive and the functionality associated with it cannot be used. No one can make ANY modifications to this Service unless it is unsuspended.

Follow the steps below to Suspend / Unsuspend Email Forwarding Service - 

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Products -> Search -> Mail Forwarding Search and perform a search for the Domain for which you wish to Suspend Email Forwarding.

3. In the Search Results, click on Email Forwarding for the Domain.

4. The next page is the Order Details view, where you would find the Suspend / Unsuspend Button.

  • If you wish to Suspend the Service, you would have to select the Check Box for Suspension and enter the reason for Suspension and click on Update.
  • to Unsuspend, unselect the Check Box and Update the same.

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20 Aug 10 Suspending / Unsuspending a Website Builder service

Order Suspension is a useful feature available to Gossimer Resellers. In this status, the Order remains in the database but is inactive and the functionality associated with it cannot be used. No one can make any modifications to this service, unless it is unsuspended.

 

Follow the steps below to Suspend/Unsuspend the Website Builder Service for a domain name

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Products -> Search -> Website Builder Search and search for the Domain name whose service you wish to suspend.

3. In the Order List view, click on the Domain name. This will take you to the Order Details view.

4. Here, click on Suspend/Unsuspend.

  • If you wish to Suspend the service, you would have to select the check box for Suspension, enter the reason for Suspension and click on the Update button.
     
  • For Unsuspending, unselect the check box and click on the Update button.

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17 Aug 10 Keeping my Customized SuperSite/PartnerSite content in sync with any new content added by Gossimer

Each SuperSite/PartnerSite page is built from multiple HTML files (known as HTML Templates), images and CSS files which are completely customizable. You can customize the Text, the Images, the Style or the structure of each HTML template. You can also add your own HTML templates to extend the capabilities of the SuperSite, and link these HTML templates from various existing sections.

Reference: How do I customize the Content, Theme (CSS, Images, Javascript) HTML Structure of the SuperSite and PartnerSite >>
 

If you edit the Textual Content and/or the HTML Structure of one or more files and/or edit the JavaScript Menu, changes made from our end will not be available in such files. For instance, if we add a new product (and you decided to sell that product) or a new button or some new functionality to that page in future, the same will not appear in your edited HTML page/edited JavaScript Menu. This is because Gossimer will not know in what manner you would like to present the new information on your SuperSite/PartnerSite. At that point you will need to manually make those modifications/add any new links by comparing your file with the source file.

How to recognize that your SuperSite/PartnerSite Content needs Synchronization?

Anytime Gossimer modifies the content or structure of a SuperSite/PartnerSite page, you would need to login to your SuperSite/PartnerSite Admin Area and review if the affected files need to be edited/retranslated. You can recognize the affected files as follows:

  1. Immediately upon login, you would notice these files under the heading Recently Updated By Us, on the right hand side of your SuperSite/PartnerSite Admin Area. You can then click on each link and you would be allowed to edit these files. Once you save your changes, this file will no longer be displayed in the Recently Updated By Us section.
     
  2. While browsing the list of HTML files, the affected pages would appear with the File Status as attention Keeping my Customized SuperSite/PartnerSite content in sync with any new content added by Gossimer Modified by you  This File needs your Attention.

Upon opening this file (that needs to be edited/retranslated), you would notice two blocks of text on the top of the page with the background color as red. The left hand side box (in red background color) would display the Content in your Default Language, while the right hand side box (in red background color) would display your previously translated text.

Follow the process explained below to synchronize the Textual Content and HTML Structure edited by you with the updated information:

I.

  1. Login to the SuperSite/PartnerSite Admin Area. Click here to know how >>
     
  2. In the Admin area, click on Add/Modify Content and Themes link to open this section. Here, click on Browse next to the Website Content folder.
     
  3. Click on Browse link next to the language for which you wish to make the modification.
     
  4. Browse through the directory listing to the template you wish to edit the text within.
     
  5. Some templates may in turn further contain other templates. You will be able to see this within the template itself. You may therefore have to make modifications within multiple templates.
     
  6. Notice the files with the status attention Keeping my Customized SuperSite/PartnerSite content in sync with any new content added by Gossimer Modified by you  This File needs your Attention. These files may require synchronization. Click on the Edit link next to such a template.
     
  7. Here, you would notice two blocks of text on the top of the page with the background color as red. The left hand side box (in red background color) would display the Content in your Default Language, while the right hand side box (in red background color) would display your previously translated text.If you don’t perceive any modification/retranslation requirement -> just copy-paste the text from the right hand side box (in red background color) to the right hand side box(es) underneath

    OR

    If you perceive any modification/translation required to the text in the right hand side box (in red background color) -> make the modifications/translation in the right hand side box(es) underneath

    AND

    then only click on the Save Changes button.
     

    IMPORTANT 

    It is important to note here, that if you do not intend to edit/retranslate ALL the text in the right hand side box, do NOT save your changes, or else some text would get saved in English itself.

     

II.

  1. Login to the SuperSite/PartnerSite Admin Area. Click here to know how >>
     
  2. In the Admin area, click on Add/Modify Content and Themes link to open this section.
     
  3. Click on Browse link next to the JavaScript Menu folder.
     
  4. Click on Browse link next to the language for which you wish to make the modification.
     
  5. If the File Status is attention Keeping my Customized SuperSite/PartnerSite content in sync with any new content added by Gossimer Modified by you  This File needs your Attention, then this file needs synchronization. Click on the Edit link next to this file.
     
  6. Here, you would notice two blocks of text on the top of the page with the background color as red. The left hand side box (in red background color) would display the Content in your Default Language, while the right hand side box (in red background color) would display your previously translated text.If you don’t perceive any modification/retranslation requirement -> just copy-paste the text from the right hand side box (in red background color) to the right hand side box(es) underneath

    OR

    If you perceive any modification/translation required to the text in the right hand side box (in red background color) -> make the modifications/translation in the right hand side box(es) underneath

    AND

    then only click on the Save Changes button.
     

    IMPORTANT 

    It is important to note here, that if you do not intend to edit/retranslate ALL the text in the right hand side box, do NOT save your changes, or else some text would get saved in English itself.

     

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04 Aug 10 Suspending/Unsuspending a Web Hosting package

 

Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is Inactive. The functionality associated with it cannot be used, and no one can make any modifications to the service unless it is Un-suspended.

Follow the steps below to Suspend / Unsuspend a Web Hosting Order:

1. Login to your Control Panel and search for the domain name for which you have purchased this service. Click here to read how >>

2. Click on the Domain name in the search results to get to the Order details view.

3. Here, click on the Suspend/Unsuspend Button.

a. If you wish to Suspend the Service, you need to select the check-box and enter the reason for Suspension.

b. For Unsuspending, simply unselect the check-box.

5. Click on Update.
 

IMPORTANT

In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, Suspension/Unsuspension process might take upto 20 minutes for completion.

 

 

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