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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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11 Mar 10 Create / Edit a Customized Form Page

 

Page Manager allows you to create a Customized Form page (such as Survey Form, Polling Form, Registration Form, etc.) for your website.

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. To create a Customized Form, just select the Customized Form radio button in the Choose the type of webpage page, and click Submit.  Click here to read in detail about how to change the web page type >>

4. The following page will be loaded

Define Form Details

This page allows you to start providing the details of the customized form that you want to create with the Form Title. The Form Title that you enter here will be displayed alongside the Form on the final webpage.

The Field Name is the name of the final form field. The Field Type could be a Text Field, Text Area, Check Box, Radio Button, or a Pull Down Menu.

No. of Options denotes the number of check boxes or radio buttons or number of entries in the pull down menu that is required by you.

You can also make your visitors to compulsorily fill up a particular field, by clicking the appropriate checkbox under the Mandatory field column.

You can also add a new field to your form or even delete a particular field at any time. Once you submit all the required information for your Form, you can then proceed to provide the individual values for each of the field category options that you had created.

Edit Field Properties

Once you provide all the values for the individual field options, you can then proceed to preview your customized form as it would appear on your website and later publish it to your website once you are satisfied.
 

IMPORTANT 

The details of the Form will sent to the email address you had specified under the Change Main Title, Sub Title & Email Address section under general Page Manager settings. Click here for more details >>

 

 

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09 Mar 10 How do I install my Intermediate CA Certificate?

Follow the below mentioned process to install your Intermediate CA Certificate on your website:-

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, depending upon the type of hosting package go to the relevant path

Linux Web Hosting: Manage Website -> SSL Manager -> Add

i. Here you need to paste the Intermediate CA Certificate within the textbox titled as Bundle (Optional).

ii. Click on the Add button to submit the same.
 

IMPORTANT

  • If you have already added a Certificate, then you need to click on the Add button and then paste your Certificate within the textbox titled as Bundle (Optional).
     
  • In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, certificate installation might take upto 20 minutes for completion.


Windows Web Hosting: Manage Website -> Intermediate CA Certificates -> Add Certificate

i. Paste the Intermediate CA Certificate in the textbox.

ii. Click on the Add button to submit it.
 

IMPORTANT

When you paste your Intermediate CA Certificate, it is essential that you copy the certificate without any leading, trailing or intermediate spaces. Any spaces in your certificate would cause failure in the installation.

 

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08 Mar 10 How do I disable Web Statistics?

If you do not wish to generate a report of your Web based traffic, you can choose to disable the option at any time. Doing this would save the disk space actually utilized for these reports, and could be done if you do not feel it necessary to monitor the usage of your site.

Follow the process mentioned below to disable Web statistics:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Web Statistics Manager -> Settings.

5. On this page, you would see the option to Generate Web Stats. Select No from the drop-down adjacent to this option.

This would disable all web traffic reports for your site.

IMPORTANT

In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the change might take upto 20 minutes to be effective.

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07 Mar 10 Create / Edit a Text Page

 

Page Manager allows you to create a Text Page with rich text content along with images.

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. To create a Text Page, just select the Text Page radio button in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>

Add Webpage Content

What you see above is a WYSIWYG (What You See Is What You Get) Rich Text Editor that works the same way as your Microsoft Word or similar applications work. Using this feature-rich editor, you can create an attractive web page with rich text content for your website. You can either type in the web page content, or even copy & paste the content from Microsoft Word or other similar applications or even from a web page. For detailed help with the Editor, please click on the Help Instructions link, just above the Editor window.

 

Add Attractive Goodies To Your Website

 

By clicking on the Goodies button available on the Rich Text Editor’s toolbar, you will be able to add attractive Goodie features to your website.

 Create / Edit a Text Page

The following are some of the Goodies currently available on your Website Builder:

IMPORTANT 

The Hit Counter, Current Date & Time Stamp and Last Modified Date Time Stamp Goodies are available under all the Website Builder packages. All other Goodies are available under all packages except the Online Brochure package.

 

 

 

Hit Counter

To add a Hit Counter to your web page to automatically count the number of visitors to your website, just click on the Hit Counter link on the Goodies page.

Hit Counter

Then set a value in the Set/Reset the counter field, select any one of the available attractive Hit Counter styles from the list available and click Submit.

Set Reset Hit Counter

Once you submit, your Rich Text Editor will display the Hit Counter icon. This confirms that the Hit Counter has been enabled as part of your website. You can later edit the settings by clicking the Hit Counter icon in the Rich Text Editor and then the Goodies button in the tool bar. The actual Hit Counter will appear on your final website once you submit this page, accept all changes to the design and Publish it to your live website.

Hit Counter Preview

If not required, you may remove the Hit Counter by clicking on the Hit Counter icon in the Rich Text Editor and then pressing the Delete button on your keyboard.

 

Current Date & Time Stamp

To add the Current Date & Time Stamp on your web page, just click on the Current Date & Time Stamp link on the Goodies page.

Current Date & Time Stamp

Then choose a Date/Time format from the available options and click Submit. The format that you choose here will be used to display the current date and time when your visitor will be on your website.

Current Date & Time Stamp

Once you submit, your Rich Text Editor will display the Current Date & Time Stamp icon. This indicates that Current Date & Time Stamp has been enabled as part of the website. You can later edit the settings by clicking the Current Date & Time Stamp icon in the Rich Text Editor and then the Goodies button in the tool bar. The actual current date and time details will appear on your final website once you submit this page, accept all changes to the design and Publish to your live website.

Current Date & Time Stamp Preview

If not required, you may remove the Current Date & Time Stamp feature by clicking on the Current Date & Time Stamp icon in the Rich Text Editor and then pressing the Delete button on your keyboard.

 

Last Modified Date & Time Stamp

To add a Last Modified Stamp on your web page, just click on the Last Modified Date Time Stamp link on the Goodies page.

Last Modified Date & Time Stamp

Then choose a Date/Time format and your Time Zone from the available options and click Submit. The format that you choose here will be used to display the date and time when you had last updated your web page.

Last Modified Date & Time Stamp

Once you submit, your Rich Text Editor will display the Last Modified Stamp icon. This indicates that Last Modified Stamp has been enabled as part of the website. You can later edit the settings by clicking the Last Modified Stamp icon in the Rich Text Editor and then the Goodies button in the tool bar. The actual Last Modified date and time details will appear on your final website once you submit this page, accept all changes to the design and Publish to your live website.

Last Modified Date & Time Stamp Preview

If not required, you may remove the Last Modified Stamp by clicking the Last Modified Stamp icon in the Rich Text Editor and then pressing the Delete button on your keyboard.

 

Maps

To add a map of a specific location to your web page, just click on the Maps link on the Goodies page.

 Create / Edit a Text Page

Then fill in the Address or Intersection of the Map and City, State, & Zip Code of the Map and click Submit.

 Create / Edit a Text Page

Once you submit, your Rich Text Editor will display a Maps Goodie icon. This indicates that a map has been inserted as part of the website. You can later edit the settings, by clicking the Maps Goodie icon in the Rich Text Editor and then the Goodies button in the tool bar. The actual map of the location will appear on your final website once you submit this page, accept all changes to the design and Publish it to your live website.

Maps Preview

If not required, you may remove the Map by clicking the Maps Goodie icon in the Rich Text Editor and then pressing the Delete button on your keyboard.

 

Driving Directions

To enable your visitors to query and view the driving directions to reach a specific location (your office, home, etc.) on your web page, just click on the Driving Direction link on the Goodies page.

Driving Directions

Then fill in the Address or Intersection of the Destination and City, State, & Zip Code of the Destination and click Submit. You may also choose a Template Color that will be used to display the actual driving directions on your website.

Driving Directions

Once you submit, your Rich Text Editor will display a Driving Directions box. This indicates that the Driving Directions feature has been inserted as part of the website. You can later edit the settings by clicking the Driving Directions icon in the Rich Text Editor and then the Goodies button in the tool bar. The actual Driving Directions request box will appear on your final website once you submit this page, accept all changes to the design and Publish it to your live website. Your visitors can then type in their location and view the driving directions map.

Driving Directions Preview

If not required, you may remove the Driving Directions feature by clicking on the Driving Directions icon in the Rich Text Editor and then pressing the Delete button on your keyboard.

 

Animated Cursors

To add an Animated Cursor to your web page, just click on the Animated Cursors link on the Goodies page.

Animated Cursor

Then select any one of the available attractive Animated Cursors from the list available and click Submit.

Animated Cursor

IMPORTANT 

     

  1. Please note that once you submit, your Rich Text Editor will NOT display any icon as confirmation. But the Animated Cursor will nevertheless automatically appear when your visitors browse your website.
     
  2. The Elastic Beads Cursor only works when viewed using Internet Explorer.
  3.  

     

You can later edit the settings by clicking on the Animated Cursors link on the Goodies page. The actual Animated Cursor will appear on your final website once you submit this page, accept all changes to the design and Publish it to your live website.

 

Tell a Friend

To add a link to your web page, which allows your visitors to recommend your website to their friends, just click on the Tell a Friend link available on the Goodies page.

Tell A Friend

Then click Yes to confirm that you want to add a Tell a Friend box to your web page.

Tell A Friend

Once you submit, your Rich Text Editor will display a Tell a Friend icon. This indicates that the Tell a Friend feature has been inserted as part of the website. The actual Tell a Friend box will appear on your final website once you submit this page, accept all changes to the design and Publish it to your live website. Your visitors can then type in their friend’s email address to recommend your website to them.

Tell A Friend Preview

If not required, you may remove the Tell a Friend feature by clicking on the Tell a Friend icon in the Rich Text Editor and then pressing the Delete button on your keyboard.

 

Google Search

To add a Google Search box on your web page, just click on the Google Search link on the Goodies page.

Google Search

Then click Yes to confirm that you want to add a Google Search box to your web page.

Google Search

Once you submit, your Rich Text Editor will display the Google Search box. This confirms that Google Search has been enabled as part of the website. The actual Google Search box will appear on your final website once you submit this page, accept all changes to the design and Publish it to your live website.

Google Search Preview

If not required, you may remove the Google Search box by clicking on the Google Search box in the Rich Text Editor and then pressing the Delete button on your keyboard.

 

Page Layout

To apply one of the many attractive pre-designed Page Layouts to your web page, just click on the Page Layout link on the Goodies page.

Page Layout

Then choose from one of the many pre-formatted page layouts available for your web page and click Submit. You may also choose a resume layouts as your page layouts if you want to create a resume page. Just click on the Layout thumbnails for an enlarged view of the layout with greater detail.

Choose Page Layout

Once you submit, your Rich Text Editor will load the pre-designed layout along with the default sample content.

IMPORTANT 

     

  1. Submitting a Page Layout will clear the entire content of the current page and load the Page Template that you have chosen.
     
  2. You may then add, edit, or modify the content as your prefer using the Rich Text Editor.
  3. You can later change the layout by clicking on the Page Layout link on the Goodies page. The actual page with the new layout will appear on your final website once you submit this page, accept all changes to the design and Publish it to your live website.

     

    Calendar

    To add a Calendar to your web page, just click on the Calendar link on the Goodies page.

    Calender

    Then fill in your Yahoo! User ID and click Submit.

    Calender

    Once you submit, your Rich Text Editor will display a Calendar Goodie icon. This indicates that a Calendar has been inserted as part of your website. You can later edit the settings, by clicking the Calendar Goodie icon in the Rich Text Editor and then the Goodies button in the tool bar. The actual Calendar will appear on your final website once you submit this page, accept all changes to the design and Publish it to your live website.

    Calender Preview

    If not required, you may remove the Calendar by clicking the Calendar Goodie icon in the Rich Text Editor and then pressing the Delete button on your keyboard.

     

    Yahoo! Presence

    To add a Yahoo! Presence indicator on your web page, just click on the Yahoo! Presence link on the Goodies page.

    Yahoo! Presence

    Then enter your Yahoo! ID and choose an Yahoo! Presence icon from the available options and click Submit. The icon that you choose here will be displayed on your web page when you are signed into Yahoo! Services online.

    Yahoo! Presence

    Once you submit, your Rich Text Editor will display the Yahoo! Presence icon. This indicates that Yahoo! Presence indicator has been enabled as part of the website. You can later edit the settings by clicking the Yahoo! Presence icon in the Rich Text Editor and then the Goodies button in the tool bar. The actual icon will appear on your final website once you submit this page, accept all changes to the design and Publish it to your live website.

    Yahoo! Presence Preview

    If not required, you may remove the Yahoo! Presence indicator by clicking the Yahoo! Presence icon in the Rich Text Editor and then pressing the Delete button on your keyboard.

     

    Mailing List

    To create a complete mailing list of visitors on your website, just click on the Mailing List link available on the Goodies page.

    Mailist List

    Then select an attractive template color for your Join Mailing List box from the list available and click Submit.

    Mailist List

    Once you submit, your Rich Text Editor will display a Join Mailing List Goodie icon. This indicates that the Join Mailing List box has been inserted as part of the website. The actual Join Mailing List module will appear on your final website once you submit this page, accept all changes to the design, and Publish it to your live website.

    Mailist List Preview

    If not required, you may remove the Join Mailing List box by clicking the Join Mailing List Goodie icon in the Rich Text Editor and then pressing the Delete button on your keyboard.

     

    Language Translation

    To allow your website visitors to translate the entire content of your web page to any of the popular languages, just click on the Language Translation link on the Goodies page.

    Language Translation

    Then click Submit to confirm that you want to add a Language Translation feature to your web page.

    Language Translation

    Once you submit, your Rich Text Editor will display the Language Translation icon from Altavista’s Babel Fish. This confirms that Language Translation has been enabled as part of your website. The actual Language Translation icon will appear on your final website once you submit this page, accept all changes to the design and Publish it to your live website.

    Language Translation Preview

    If not required, you may remove the Language Translation feature by clicking on the Language Translation icon in the Rich Text Editor and then pressing the Delete button on your keyboard.

     

    News

    To add the latest international news snippets covering diverse topics on your web page, just click on the News link on the Goodies page.

     Create / Edit a Text Page

    Then fill in the Heading for the news section, Number of news items to be displayed and the Width of the News Area and click Submit. You can also choose a text and a background color for the news area on your website.

     Create / Edit a Text Page

    Once you submit, your Rich Text Editor will display a News Goodie icon. This indicates that the News area has been inserted as part of the website. You can later edit the settings by clicking the News Goodie icon in the Rich Text Editor and then the Goodies button in the tool bar. The actual News snippets will appear on your final website once you submit this page, accept all changes to the design and Publish it to your live website.

    News Preview

    If not required, you may remove the News area by clicking the News Goodie icon in the Rich Text Editor and then pressing the Delete button on your keyboard.

     

    Adding Goodies from the general Page Manager settings section

    1. These Goodies can also be added through the Add Goodies link in the general Page Manager settings -

    General Settings

     

    2. This will then bring up a page displaying a list of Goodies. Click on the link corresponding to the Goodie that you wish to add to your website, customise and submit the data.

    Goodies List

    3. You will be then presented a list of pages to choose from. The Goodie will be added to the selected page.

    Goodies Select Page

     

    IMPORTANT 

    Goodies can be added only to Text pages.

    4. You need to select a location within the page where you wish to have the Goodie inserted.

    Goodies Select Location

    If you wish to relocate the Goodie within the page, you can drag and drop (or cut and paste) the Goodie icon wherever you need.

     

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07 Mar 10 Create / Edit a Guest Book Page

Page Manager allows you to create an online guest book, where your website visitors can leave their questions, comments, suggestions or feedback about your website.

 

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. To create an online Guest Book, just select the Guest Book radio button in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>

4. The following page will be loaded -

Guest Book Editor

5. You can then create the heading and introduction for your guest book using the Add/Edit Guest Book Heading editor. Once you click Submit, the Guest Book page with your custom heading and introduction will be created.

6. You can then proceed to preview your Guest Book as it would appear on your website and later publish it to your website once you are satisfied.

When your website visitors post a comment or message to your Guest Book, these comments will appear in the Add/Edit Guest Book Messages editor. You can then add/remove/edit the comments or messages posted to your Guest Book by simply visiting this page available from the Page Manager.

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07 Mar 10 How do I generate a Self-signed Certificate?

A self signed certificate does not have the signature of a noted Certificate Authority (CA); instead, it uses its own certificate request as a signature. While it may not provide the same effectiveness as a certificate provided by a trusted CA, this is much easier to procure, and you can use it until you get your actual certificate.

Follow the process mentioned below to generate your own self signed certificate from the Control Panel:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> SSL Manager.

5. Here, click on the Generate icon.

6. Fill in the form for generating your details.

7. From the drop-down the bottom of the form, select the option Generate CSR + Self Signed Certificate.

8. Click on Generate.

This will generate the certificate for you. In order to view or backup the existing Certificate, click on Download on the subsequent page.

IMPORTANT

In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the process might take upto 20 minutes for completion.

 

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06 Mar 10 How do I set the database size and transaction log size of a MS SQL database?

You can allocate space for the database as well as the transaction log of a MS SQL database from within the Gossimer Windows Hosting Control Panel.

The process is as mentioned below:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> List Databases.

5. Click on the database you wish to manage.

6. Specify a value for Database Size and Transaction Log Size and then click the Submit button.  

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04 Mar 10 Web Statistics Management Settings

Gossimer gives you the ability to comprehensively customise your Web Statistics reports, to obtain accurate and more pertinent details about your Website. You can customise your reports from your Control Panel itself; follow the process mentioned below to do so:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Web Statistics Manager -> Settings.

5. This page allows you to specify the following options, configure them as per your requirement:

  • Generate Web Stats: Select YES if you wish to obtain statistics for your website. The statistics are generated on a daily basis.
     
  • Keep Backup of Historic Files: Whenever your web statistics are to be updated, the system overwrites the old (historic) files with the new data. However, if an error is encountered (e.g. if your site runs out of allowed disk space), the file may get corrupt, causing you to lose all old data as well. Selecting this option would keep a copy of the old file for your referral.
     
  • Purge Log File: Your raw log files would be deleted after the statistics are generated, if you choose YES. This would prevent logs from taking up web space.
     
  • Skip Hosts: Choose this option to avoid recording statistics from specific hosts. For example, you might wish not to record statistics for all hits/visits from your own home/office. Specify such hosts or IP addresses here.
     
  • Skip Files: Use this option to avoid recording data for particular URLs. Using this, you can make sure that statistics pertaining to unimportant pages are not recorded.
     
  • Only Files: This is the exact opposite of the previous option. Using this, you can choose to record data only pertaining to specific/important pages.
     
  • Not Page List: Enter a list of file extensions that would be considered only a Hit, and not a Page View.
     
  • Protect Webstats: Password protection for web statistics can be enabled/disabled using this option. This option is available only in case of Windows hosting. Click here to read how to enable password protection for web statistics in case of Linux hosting >>
IMPORTANT

In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the changes might take upto 20 minutes to be effective.

 

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04 Mar 10 Reports Generation and Analysis

The Live Chat Service offers Reporting and Analysis designed to measure the effectiveness of your Operators. These include -

Searching/Listing of Chat Transcripts

You can retrieve the complete chat transcripts for quality analysis -

1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>

2. Here, click Manage Live Chat Service. This will take you to the Registered members area.

3. Under REPORTING section, click Search Transcripts.

4. Here, you can search by

  • IP Address – compares the IP Address provided with the IP Address of the visitors
     
  • KeyWords – searches the actual transcripts for transcripts that contain the keywords provided

5. You may also fetch a list of all chat transcripts by clicking List Transcripts.

 

Post Chat Survey Statistics

You may display a post chat survey to your website visitor allowing him/her to rate the online support provided. Click here to read how >>

Once you have enabled the same, you can view Post Chat Survey Statistics as mentioned below -

1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>

2. Here, click Manage Live Chat Service. This will take you to the Registered members area.

3. Under REPORTING section, click Post Chat Survey Statistics.

 

Advanced Reports

Gossimer offers you a full set of online reports, exclusively as a part of the Live Chat Enterprise plan.

All you have to do is select the type and parameters of the report. The system will process the report and return the comprehensive result in HTML and Excel format. The report types available cover a wide range of diverse characteristics, such as

  • Operator Login Statistics
  • Operator/Department wise Performance Reports
  • Chat Transcripts
  • Chat Transfer Statistics
  • Operator Login and Availability Statistics
  • Chat Summary (Normal and Extended)
  • Abandoned Chats
  • Icon Status
  • Operator Availability Statistics
  • Rejected Chat Logs
     
IMPORTANT

This option is not available with all packages. In order to avail of this feature, you would need to upgrade your package to the Enterprise solution. Click here to know how to upgrade you Live Chat Service package >>

 

 

To generate the report you require, follow the steps mentioned below:

1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>

2. Here, click Manage Live Chat Service. This will take you to the Registered members area.

3. Under REPORTING section, click Advanced Reports.

4. Select the Type of Report, and the Reporting Level. The Reporting Level can be

a. Summarized for the full account, or
b. Summarized for a department, or
c. For a Particular Operator

5. Choose the Time Frame for which you wish to generate this report.

6. Once you have specified these details, click Submit. The report would now be presented in complete detail.

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04 Mar 10 Installing 4images

 

Follow the below mentioned process to install the 4Images Power Tool on your website:

 

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools. This will present you with a list of Power Tools offered.
 

IMPORTANT

If you have already installed the 4images Power Tool, then instead of the Install link, the Uninstall link would be visible. You may view the details of the existing installation by clicking on the View link under the Details column.

 

 

5. In order to install 4images, click on Install link under the Status column.

6. In order to install the 4images Power Tool you would need to simply input the following details -

 

 

i. Database Name – select the database from the drop-down list.
 

 

 

IMPORTANT

4images is a database-driven Power Tool. Hence, your hosting package needs to include at least one database. If a database is not included in your current hosting package, the following steps need to performed -

 

 

  1. You need to upgrade your package by adding a database. Click here to read how to upgrade your package >>

  2. You need to configure your database. Click here to read how to configure your database >>

 

ii. Database Username – select (one of) the Database User(s) whom you have associated with this database, from the drop-down list.
 

iii. Database User’s Password – provide the password of the Database User, you selected above.
 

 

 

IMPORTANT

 

The Database User’s Password you input above has to match the Password you entered while adding this User in the Database Manager interface. In the event that you can not recall this Database User’s Password, you need to reset the same before continuing. Click here to find instructions on how to reset the Password of a Database User >>
 

 

iv. Directory Name – you need to input a new sub-directory name where you want the 4images Power Tool to be installed on your website. This sub-directory will be directly under your web directory. You need to provide the directory name without any trailing forward-slash (/).
 

IMPORTANT

Confirm that you have sufficient Web Space and Database Space before continuing the 4images installation, by referring the information provided in the interface.

Should you not have enough Web and/or Database Space, you would need to upgrade your package. Click here to read how to upgrade your package >>
 

 

 

7. Click on the Install button to complete the 4images installation.

 

Besides the above information, you need to provide a few details about the 4images Administrator:

1. Admin Name – This is the name of the person who will be administering the 4images installation.

2. Password – This is the Administrator’s Password.

3. Confirm Password – Re-enter the Administrator’s Password to confirm the same.

4. Admin Email – Mention the Administrator’s Email Address where important notifications will be sent by the 4images Power tool.

Once 4Images is installed, you can click on the View link under the Details column, to view the details related to 4Images.
 

IMPORTANT

URL of the

URL of the

 

 

 

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04 Mar 10 Create an Under Construction Page

 

The Page Manager allows you to add a readymade Under Construction page to your website as explained below -

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. To create an Under Construction page, just select the Under Construction page radio button in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>

This page will now be displayed as shown below -

Under Construction Page

 This page can be changed to any of the available page types from the Choose the type of webpage page at a later time.

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03 Mar 10 Can I automatically delete Raw log files once my Web Statistics are generated?

Comprehensive Raw Log files are made available in the Logs Folder for your website. These contain complete Web logs, FTP logs and Mail logs for your Web hosting package. The Log Files Manager in the control panel provides extremely flexible options to manage these raw log files.

Now, it is obvious that these log files consume a part of your web space. One method of optimizing your disk space would be to delete all web log files after you have generated your Web statistics reports. Follow the procedure mentioned below to do so:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Web Statistics Manager -> Settings.

5. On this page, you would find the option to Purge Log Files. Selecting Yes from the drop-down adjacent to this option would delete all web log files once you have generated the requisite reports.

IMPORTANT 

In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the change might take upto 20 minutes to be effective.

 

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03 Mar 10 Installing Joomla!

 

Follow the below mentioned process to install the Joomla! Power Tool on your website:

 

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools. This will present you with a list of Power Tools offered.
 

IMPORTANT

If you have already installed the Joomla! Power Tool, then instead of the Install link, the Uninstall link would be visible. You may view the details of the existing installation by clicking on the View link under the Details column.

 

 

5. In order to install Joomla!, click on Install link under the Status column.

6. In order to install the Joomla! Power Tool you would need to simply input the following details -

 

 

i. Database Name – select the database from the drop-down list.
 

 

 

IMPORTANT

Joomla! is a database-driven Power Tool. Hence, your hosting package needs to include at least one database. If a database is not included in your current hosting package, the following steps need to performed -

 

 

  1. You need to upgrade your package by adding a database. Click here to read how to upgrade your package >>

  2. You need to configure your database. Click here to read how to configure your database >>

 

ii. Database Username – select (one of) the Database User(s) whom you have associated with this database, from the drop-down list.
 

iii. Database User’s Password – provide the password of the Database User, you selected above.
 

 

 

IMPORTANT

 

The Database User’s Password you input above has to match the Password you entered while adding this User in the Database Manager interface. In the event that you can not recall this Database User’s Password, you need to reset the same before continuing. Click here to find instructions on how to reset the Password of a Database User >>
 

 

iv. Directory Name – you need to input a new sub-directory name where you want the Joomla! Power Tool to be installed on your website. This sub-directory will be directly under your web directory. You need to provide the directory name without any trailing forward-slash (/).
 

IMPORTANT

Confirm that you have sufficient Web Space and Database Space before continuing the Joomla! installation, by referring the information provided in the interface.

Should you not have enough Web and/or Database Space, you would need to upgrade your package. Click here to read how to upgrade your package >>
 

 

 

7. Click on the Install button to complete the Joomla! installation.

 

Besides the above information, you need to provide a few details about the Joomla! Administrator:

1. Admin Name – This is the name of the person who will be administering the Joomla! installation.

2. Password – This is the Administrator’s Password.

3. Confirm Password – Re-enter the Administrator’s Password to confirm the same.

4. Admin Email – Mention the Administrator’s Email Address where important notifications will be sent by the Joomla! Power tool.

Once Joomla! is installed, you can click on the View link under the Details column, to view the details related to Joomla!.
 

IMPORTANT

URL of the Joomla!

URL of the Joomla!

 

 

 

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03 Mar 10 Create an External Link Page

 

The Page Manager allows you to add an External Link page to your website as explained below -

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. To create an External Link page, just select the External Link radio button in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>

4. This will load the following Add/Edit Link-to Page page -

Add/Edit Link-to Page

  • You can select a HTTPS URL, an Email Address, a Web Page URL or a FTP location from the Link-to Type drop-down menu.
     
  • The corresponding value needs to be provided in the Link-to URL field.
     
  • Selecting the Open Link-to page in a new window checkbox will open the link in a browser window.

This page can be changed to any of the available page types from the Choose the type of webpage page at a later time.

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02 Mar 10 Auto-correct URL Spelling

The Auto-correct URL spelling is another feature unique to Gossimer, and is available ONLY with our Linux Hosting Packages. This tool attempts to automatically correct incorrectly spelt URLs that visitors to your website might enter, by ignoring capitalization and by allowing up to one misspelling (character insertion/omission/transposition or wrong character).

How does it work?
Requests to documents sometimes cannot be served by the Web server because the request was misspelled or incorrectly capitalised. This tool addresses the problem by trying to find a matching document. It does its work by comparing each document name in the requested directory against the requested document name without regard to case, and allowing misspellings. A list is built with all document names which were matched using this strategy.

If, after scanning the directory,

  • no matching file was found, then the server will proceed as usual and return a File not found error. 
  • only one file is found that almost matches the request, then it is returned in the form of a redirection response. 
  • more than one file with a close match was found, then the list of the matches is returned to the client, and the client can select the appropriate file.

Example: Suppose a visitor to your website types in www.your-domain-name.com/home.htm or www.your-domain-name.com/Home.html in the browser’s address bar, and the actual page which exists on the web server is home.html. Now, if the Auto Correct URL Spelling option is enabled, the visitor will automatically be redirected to http://www.your-domain-name.com/home.html.


Using the Auto Correct tool

Follow the process mentioned below to enable the Auto Correct URL Spelling tool for your website:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Web Server Manager -> Auto Correct URL Spelling.

6. Here, select the check-box against Enable Spell Checking. To disable this feature, the checkbox needs to be unchecked.

7. Click on Submit.

IMPORTANT

In order to complete the action, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the change might take upto 20 minutes to be effective.

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02 Mar 10 Adding MySQL Database Users

If the hosting package that you have purchased from Gossimer contains MySQL Database(s), you can add as many as 100 Database Users cumulatively for all your Databases. Moreover, the distribution of number of Users for each Database is not pre-defined – you can specify how many Users you wish to allow access to a particular Database, as long as the total number of Users is limited to 100.

Follow the process mentioned below to add additional Database Users for your MySQL Database:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Database Manager -> Add Database User.

5. On this page, specify the following details

  • Database: The name of the Database for which you wish to add this User.
  • Database Username: The Username for the User you are creating.
  • Password: A password for the User you are creating.

6. There are also some additional details that you can specify; however, they are not essential and can be specified at a later time as well. These are:

I. Hostname details: Specify the hosts from which you wish the User to access this Database. You have 3 options

  • Allow connection from any host
  • Allow connection only from the same server
  • Allow connection only from specific hosts (enter specific hosts here – hosts can be in the form of a hostname, or IP Address).

Reference: Restricting access of a MySQL Database User to allow connection from Specific Hosts only >>

II. Security privileges: Click on the Security Privileges button to specify access rights for that particular Database User. Click on Save Changes to submit the settings.

Reference: Defining Access rights for a MySQL Database User >>

7. Once you have specified all details, click on Submit.
 

IMPORTANT

If you have installed a Power Tool in your Web Hosting Package, then you need to ensure that you do not perform any of the following actions:

  1. Modification/Deletion of the Database, that you selected during installation of the Power Tool
  2. Modification/Deletion of the Database User, that you selected during installation of the Power Tool

 

 

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02 Mar 10 Viewing details of your existing Joomla! installation

Once you have installed Joomla! on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools.

5. Here click on the View link under the Status column, besides the Joomla! Power Tool.

6. This would present you the following details about your current installation

  • Joomla! Version
  • Joomla! Space Utilization
  • Database Name
  • Database Username
  • Installation Directory Name
  • Admin Name (provided at the time of installation)
  • Admin Email Address (provided at the time of installation)
  • Joomla! URL
  • Admin URL

 

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