Once you have purchased the Email Hosting service from Gossimer, you need to take the following steps to start using the service.
Change the Name Servers of your Domain name
To activate the service, you need to modify the Name servers of your Domain name to Gossimer’s Name servers.
Follow the process outlined below to know what Name servers you need to use:
- Login to your Control Panel and search for the Domain name for which you have purchased this service. Click here to learn how >>
- In the Order List View that appears, click on that particular Domain Name.
- In the details view, click on View Name Server Details.
- Here, you would find the list of Name servers you need to set for your Domain name. Alternatively, if you wish to retain the Name servers of your Domain name instead of using our Name servers, you would need to add the records listed on this page on your Name servers.
IMPORTANT
If you do not use Gossimer’s Name Servers or do not modify your domain name’s MX Record to point to our server, then you would not be able to Receive emails from your domain name. If someone tries to send a mail to an email account on your domain name immediately after you have either modified your domain name’s Name Servers or pointed your domain name’s MX Record to ours, that person would encounter the following error message:
Error: Sorry. Although I’m listed as a best-preference MX or A for that host, it isn’t in my control/locals file, so I don’t treat it as local. (#5.4.6)
and no mails are delivered to that email account.
This issue will get resolved automatically half an hour after either your domain name’s Name Servers have been modified or your domain name’s MX Record has been pointed to ours.
Reference:
Click here to find out how you can modify the Name Servers, if you have registered your Domain Name with Gossimer >> Click here to know what is an MX Record >>
Create Email Accounts
Once the service is activated, you should create Email accounts to send and receive mails. Apart from creating Email accounts, you can also setup Email forwards, aliases, mailing lists etc. from your Email Administration Interface. Click here to learn how >>
Send and Receive Email using the accounts you created
Gossimer offers you 2 options while sending and receiving mail using the accounts you create:
You can now send/receive Email using your newly created Email address either using a desktop Email client or through the Webmail interface.
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