Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
SuperSite displays a Contact Us page that displays your Company information as well as Sales, Billing and Support Contact Details to your Customers. You may however fully customize the Contact Us page by following the below mentioned instructions:
- Login to your SuperSite or PartnerSite Admin Area. Click here to learn how >>
- In the Admin area, click on Add/Modify Content and Themes link to open this section. Here, click on Browse next to the Website Content folder.
- Click on Browse link next to the language for which you wish to make the modification.
- Click on Browse besides the Reseller_contact directory and then click on Edit link for the contact_us.html file
-
You can modify the content available in one or more textboxes and click on the Save Changes button beneath after completing the modification.
IMPORTANT
a. You will have to repeat the above process if you have configured multiple languages for your SuperSite.
b. If you are not satisfied with the modifications and wish to revert to the text displayed earlier, simply follow steps 3 to 4 above. There you will have to copy the text from the left hand side to the textbox and click on Save Changes.
c. Apart from modifying the text of the Contact Us page, you may also modify the presentation of the displayed text. For example, you may want to display this information in a different Font Face or you may want to modify the Size of the Font or display your text in a Table, etc.. Click here to learn how to modify the HTML Structure of a page >>
Tags: Admin Area, Company Information, Contact Details, Content Folder, HTML, Html Structure, Languages, Left Hand Side, Textboxes, Website Content
What is Google Analytics
Google Analytics is a reporting software which shows you how people found your site, how they explored it, and how you can enhance their visitor experience. It provides powerful tracking for websites. It’s one of the most powerful web analytics solutions. It provides in-depth reports for everyone involved in the running of a website, from the developers and designers to the marketing and management teams.
Google Analytics supports a client-side data collection technique for capturing e-commerce transactions. With some simple additions to a couple of pages in your SuperSite, Google Analytics can automatically detect and record transaction and product information.
How to track e-commerce transactions on my SuperSite via Google Analytics?
Google Analytics can be integrated with your SuperSite by modifying a couple of pages as mentioned below:
I] Modifying the root.html file
- Login to your SuperSite Admin Area. Click here to learn how >>
- In the Admin area, click on Add/Modify Content and Themes link to open this section. Here, click on Browse next to the Website Content folder.
- Click on Browse link next to the language for which you wish to make the modification.
- Click on Edit besides the root.html file.
- Place the following tracking code in the My Content textbox above the </body> tag -<script type=”text/javascript”>
var gaJsHost = ((“https:” == document.location.protocol) ? “https://ssl.” : “http://www.”);
document.write(unescape(“%3Cscript src=’_quot; + gaJsHost + “google-analytics.com/ga.js’ type=’text/javascript’%3E%3C/script%3E”));
</script>
<script type=”text/javascript”>
var pageTracker = _gat._getTracker(“UA-xxxxxx-x”);
pageTracker._initData();
pageTracker._trackPageview();
</script>
IMPORTANT
- UA-xxxx-x represents the Google Analytics Account number and needs to be replaced with your Account number.
- Tracking code provided by Google previously -<script src=_quot;http://www.google-analytics.com/urchin.js_quot; type=”text/javascript”>
</script>
<script type=”text/javascript”>
_uacct=”UA-xxxx-x”;
urchinTracker();
</script>
- It is recommended that the new code be used since it supports new features in Analytics. However, you may continue with the old code if you wish.
- You need to use either the new code or the old one, not both simultaneously.
- The tracking code needs to be generated from within your Google Analytics Control Panel.
- Click on Save Changes.
II] Modifying the complete_payment.html file
- Login to your SuperSite Admin Area. Click here to learn how >>
- In the Admin area, click on Add/Modify Content and Themes link to open this section. Here, click on Browse next to the Website Content folder.
- Click on Browse link next to the language for which you wish to make the modification.
- Click on Browse besides the Shopping_process directory.
- Click on Browse besides the Complete_payment directory and then click on Edit link for the complete_payment.html file.
- Click on Switch to Advanced HTML editing mode link next to Basic text Editing at the top of the page and click Yes to continue.
- Add the following code at the end in the My Content textbox -<form style=”display:none;” name=”utmform”>
<textarea id=”utmtrans”>
<#tag:new_google_analytics_receipt /#>
</textarea>
</form>
<script type=”text/javascript”>
__utmSetTrans();
</script>
- Click on Save Changes.
Tags: Additions, client-side data collection technique, Commerce Transactions, Content Folder, Designers, Document Location, Document Write, e-commerce transactions, Gettracker, Google, Google Analytics, HTML, Js, Lt, Management Teams, Reporting Software, Script Type, Supersite, Text Javascript, Visitor Experience, Web Analytics Solutions, Website Content, Xxxx
The SuperSite and PartnerSite are designed from the ground up keeping both you and your Customers in mind. We wanted to ensure that while your Customers enjoy the rich experience of browsing and buying your products/services, you on the other-hand are able to customize every-bit of your SuperSite and PartnerSite without any hassles. Please understand the below fundamental concepts.
While the below fundamentals refer to the SuperSite, the same concepts apply to your Partnersite as well -
1. Each SuperSite page is built from multiple HTML files (known as HTML Templates), images and CSS files which are completely customizable.
2. The SuperSite allows you to create Themes and apply them to your SuperSite content to make your SuperSite visually unique. A Theme consists of Images, CSS and Javascript that you may modify and associate with your website.
3. You can customize the Text, the Images, the Style or the structure of each HTML template. You can also add your own HTML templates to extend the capabilities of the SuperSite, and link these HTML templates from various existing sections. All of these can be achieved by using separate tools.
4. You can see the various templates that any SuperSite page is made up of by browsing to that SuperSite page and clicking on “View Source” in your browser
5. Inside the source you will see various tags of this type denoting various html templates that the page is built from -
<!– ### Supersite Template root.html starts here ### –>
<!– ### Supersite Template common/header/header.html starts here ### –>
<!– ### Supersite Template common/header/header.html ends here ### –>
6. As mentioned these HTML Templates and images are provided by us. Apart from these pre-existing templates you can further add your own templates too. The SuperSite Admin Area makes a clear distinction between the HTML Templates and Images that we supply to you by default and the HTML Templates and images that you have added separately (MyUploadedPages, MyUploadedImages).
Default SuperSite Content
- These are the HTML templates and Theme files in the SuperSite which we provide you. While you can make modifications to the default HTML templates immediately, to modify the Images, CSS and Javascript, you need to first add a new theme and then go on to customize it. Both these modifications can be accomplished from the “Add/Modify Content and Themes” section of the SuperSite Admin Area.
- Any changes you make to these files will override the default files.
- To make any changes to these files at anytime you will always use the “Add/Modify Content and Themes” section of the SuperSite Admin area.
- Note: Whenever we make any changes to the default files, those changes will not be directly visible on your SuperSite if you have made any modifications to those files. You will have to copy those modifications over. We will separately explain how you can do that.
Your Own Content
- SuperSite allows you to add your own HTML templates and images apart from the ones we provide.
- These files are stored in separate folders (MyUploadedPages, MyUploadedImages) and can be added and modified from the “Add/Modify Content and Themes” section of the SuperSite Admin Area.
Tags: Admin Area, Capabilities, Css Files, Distinction, Fundamental Concepts, Hassles, Header Header, HTML, Html Files, Html Images, Html Template, Html Templates, Lt, products/services, Rich Experience, Root Html, separate tools, Supersite, View Source
If you do not wish to use a specialized FTP client, you can also use your web browser to upload/download/delete your files. Follow the process mentioned below to do so:
IMPORTANT
The process demonstrated below is common to all web browsers. We have here chosen Microsoft Internet Explorer browser to explain the same.
1. In the browser address bar, type: (ftp://username:password@yourdomainname.com). Type it without the parenthesis and customize the information, such that
- username -> Your FTP username
- password -> Your FTP password
- yourdomainname.com -> your domain name
Press enter.
2. Once connected, double-click the folder to which you wish to upload the files, to open it.
3. Open another explorer window and go to the folder where your html files (that you want to upload) are located. Click and drag the files to upload from the explorer window to the Internet Explorer window that is showing web. The files will be uploaded.
Back to top
Enabling Active/Passive mode FTP
Different modes of data connection can be used during FTP. Click here to know more details >>
The data connection mode can be modified under Internet Explorer as explained below. If you are using a web browser other than Internet Explorer, you may look out for the option to enable Passive/Active mode in the browser’s help section or contact the vendor’s support centre.
a. Open Internet Explorer. Under Tools menu, click Internet Options.
b. Go to the Advanced tab. Under the Browsing section, select the check box adjacent to Enable folder view for FTP sites.
By default, the Passive mode is enabled. Under the Browsing section, uncheck Use Passive FTP to enable Active mode.
Click Apply and then OK to save the changes.
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NOTE: In case you are unable to connect via FTP, there maybe several factors responsible for it. Click here to know about them >>
Tags: Browser Address Bar, click
Internet Options, Connection Mode, Domain Name, Double Click, Ftp Client, ftp://username, Help Section, HTML, Html Files, Internet Explorer, Internet Explorer browser, Internet Explorer Window, Internet Options, Microsoft, Microsoft Browser, Microsoft Explorer, Modes, Open Internet Explorer, Parenthesis, Passive Ftp, Passive Mode, Several Factors, Type Ftp, Web Browser, Web Browsers
| Once you have understood the manner in which a SuperSite/PartnerSite page is structured, you may proceed to customize – the textual content as well as the HTML structure of any page to suit your business requirements. Click here to read information about the structure of a SuperSite/PartnerSite page >>
Follow the steps below to edit the text or the HTML structure of any page in the SuperSite or PartnerSite. It is to be noted that while the instructions below reference the SuperSite, the concepts remain identical for the PartnerSite too.
STEP 1: Find the Template file which needs to be edited
- Browse your SuperSite through your web browser, to the page you want to modify.
- Click on View Source in your web browser. Inside the source you will see various tags of this type -
<!– ### Supersite Template common/footer/footer.html starts here ### –>
…. some html content here ….
<!– ### Supersite Template common/footer/footer.html ends here ### –>
- This means that all the content between these two tags, is contained within the file footer.html, which can be found at /common/footer/.
- Using these tags you can figure out which template, the content you wish to edit appears in, and the path to that template.
STEP 2: Determine whether you wish to edit the Text or the Structure
The SuperSite offers you two separate modes to make modifications to any HTML Template – Basic Editing mode and Advanced Editing mode.
IMPORTANT
- The Basic Editing mode allows quick editing/translation of the Textual Content of your SuperSite, and comes strongly recommended by us.
- The Advanced Editing mode is far more complex and is recommended for ADVANCED USERS only. This mode allows both text editing/translation as well as HTML Structure editing.
- Note:
a. If you switch to the Basic Editing mode after having saved changes in the Advanced Editing mode, then you would lose all changes made in the Advanced Editing mode. If you then start saving changes in the Basic Editing mode and then again switch to the Advanced Editing mode, you would even lose the changes made in the Basic Editing mode.
b. If you have saved changes using the Basic Editing mode and then switch to the Advanced Editing mode and save changes here too, then if you continue using the Advanced Editing mode, you would not lose the changes made in either of the modes.
For example,
i. If you saved changes to the Footer.html using the Basic Editing mode and then switch to the Advanced Editing mode and again save some changes in this mode (Advanced Editing mode) too. Now if you were to switch to the Basic Editing mode, then you would lose all changes saved in the Advanced Editing mode.
ii. In continuation to the above example – if you had not switched back to the Basic Editing mode and continued using the Advanced Editing mode, then you would not have lost modifications made through either of the modes.
- By default, a HTML file opens in the Basic Editing mode if the file contains any text that can be translated; otherwise it would open in the Advanced Editing mode.
- If you save changes in a particular editing mode, then it becomes the default editing mode for that particular file, and the interface would automatically open in this edit mode thereon (for that particular file only).
- Irrespective of your Default Language SuperSite, the left-hand side box (Original Content text box) would always display text in English within any edit mode.
- While switching from the Basic Editing mode to the Advanced Editing mode, the system confirms your action. Here you may select the checkbox Don’t show me this warning for the next 30 days. If you select this checkbox and continue, then you will not be displayed this warning message until 30 days.
- Note: You may be prompted to edit/re-translate your SuperSite content, if
a. you edited the content provided in your English Language SuperSite and then translated your SuperSite to another language, prior to May 1, 2007 6:00 AM GMT. Now if u want to edit this translated Language SuperSite content, you would be prompted to re-translate your SuperSite content.
b. you did not edit the content provided in your English Language SuperSite but translated your English Language SuperSite to another language and selected any other Language SuperSite than English as the Default Language SuperSite, prior to May 1, 2007 6:00 AM GMT. Now if you want to edit the translated content, you would be prompted to re-translate your SuperSite content.
c. the content of any HTML file is edited by Gossimer.
In the event that you are needed to edit/re-translate any HTML file due to any of the above reasons, the files that need to be reviewed -
a. would be displayed on the right-hand side of your SuperSite Admin page (immediately upon login) under the heading Recently Modified by us,
b. would appear with the Status as  Modified by you This File needs your Attention while listing files.
Upon opening this file (that needs to be edited/re-translated), you need to compare the content mentioned in the left-hand side box with the content edited/translated by you in the right-hand side box and check the following -
(i) If you perceive any editing/re-translation requirement -> just copy-paste the text from the left-hand side box to the right-hand side box besides it and edit/translate the text in the right-hand side box itself, and then click on the Save Changes button.
(ii) If you perceive that there is no editing/re-translation required -> simply click on the Save Changes button.
2.1 Basic Editing Mode
If all you wish to do is to edit the text content within an HTML page, then you MUST use this tool. If you like the layout of the page as it is, but wish to change the text then follow the steps below -
- Login to the SuperSite/PartnerSite Admin Area. Click here to know how >>
- Under the My Languages SuperSite/PartnerSite section, click on Manage Site besides the Language SuperSite/PartnerSite, whose website content you wish to edit.
- Under the Edit/Translate Website Content section, click on the Edit Content button.
- Browse through the directory listing to the template, whose content you wish to modify.
- Some templates may in turn further contain other templates. You will be able to see this within the template itself. You may therefore have to edit within multiple templates.
- Click on the Edit link next to the template.
- Here you will see the Original Text as inherited from English on the left-hand side of the page and Your Modified Text in <your current selected Language SuperSite/PartnerSite> on the right-hand side of the page in a textbox. You can edit the content available in one or more textboxes (on the right-hand side) and click on the Save Changes button after completing the editing.
IMPORTANT
- The Basic Editing tool section solves two purposes – it allows you to translate your SuperSite/PartnerSite content as well as edit existing content in each Language SuperSite/PartnerSite.
- If you have not added another Language SuperSite/PartnerSite, then the same Basic Editing tool, allows you to simply add/edit existing contextual text.
- If you have already added another Language SuperSite/PartnerSite, then also this very same Basic Editing tool, lets you add/edit the translated contextual text.
- You can NOT remove any HTML tags (“<” “>”) and all data within these tags. For example, if there is a HTML tag – <a href=”content.php?action=show_agreements&requestfor=resellermasteragreement&from=agree_page”> mentioned within a textbox, then you can not choose to remove this tag.
You can however, choose to change the placing of these HTML tags within the textbox and can add any text surrounding these.
- If you are not satisfied with the editing and wish to revert to the text displayed earlier, simply follow steps 3 to 6 above. There you may either copy the text individually from the left-hand side to the right-hand side textbox and click on Save Changes or simply click on the Reset to Default button to revert the content of all textboxes in that template.
- Once you edit the Textual Content of a file using the above tool, the File Status of such a file will change from Default to Modified by you. If a file that has been modified by you, is also updated by Gossimer, then the Status would change to Modified by you This File needs your Attention.
Once you have edited a file, we would not be able to automatically update the content of the same when new content is added by us; therefore, you would have to synchronize the content yourself. Click here to synchronize the Textual Content edited by you with any new content added by Gossimer >>
2.2 Advanced HTML Editing Mode
If you wish to change the layout or positioning of any of the various elements in a page, or you wish to add your own elements in a page, you can achieve the same only through the Advanced Editing mode.
There is a stark difference between the “HTML Structure” and the “Textual Content”, used in the SuperSite/PartnerSite Admin section.
HTML Template Structure - implies the way text and images are displayed within individual HTML pages. For example, the layout, the position, etc. of the elements.
Textual Content - is all the text that appears in paragraphs, lists, tables, forms, etc..
If you wish to only edit the text within the template, then please refer to the Basic Editing mode explained above. If however, you wish to make changes to the HTML structure (code) and Textual content within the template, you need to use the Advanced Editing mode only.
You can use the Advanced Editing mode as follows:
- Login to the SuperSite/PartnerSite Admin Area. Click here to know how >>
- Under the My Languages SuperSite/PartnerSite section, click on Manage Site besides the Language SuperSite/PartnerSite, whose website content you wish to edit.
- Under the Edit/Translate Website Content section, click on the Edit Content button.
- Browse through the directory listing to the template, whose content you wish to modify.
- Some templates may in turn further contain other templates. You will be able to see this within the template itself. You may therefore have to edit within multiple templates.
- Click on the Edit link next to the template.
- Click on the Switch to Advanced Editing mode link besides the Basic Editor and then click on Yes to continue.
- Here you will see the Original Content on the left-hand side of the page and Your Content on the right-hand side of the page in a textbox. You can edit the content available in the Your Content textbox and then click on the Save Changes button.
IMPORTANT
- All style related attributes with regards to the display of any of the layout and positioning of elements is controlled through CSS files. Upon viewing the source of the HTML file, at the very top of the page you will notice several .css files being imported. Click here to find instructions on how to edit the CSS files in your SuperSite/PartnerSite >>
- Modifying the Header and Footer: You can follow the process outlined above to edit the header and footer HTML for your SuperSite/PartnerSite; the templates for these can be located with in the Header and Footer folders respectively within the Common folder. You can also replace the default header logo with the logo of your company. Click here to read how >>
- If you are not satisfied with the editing and wish to revert to the earlier content, simply click on Reset to Default from the Edit page, to restore the default content for that file.
- Once you edit an HTML page using the above tool, the File Status of such a file will change from Default to Modified by you. If a file that has been modified by you is also updated by Gossimer, then the File Status would change to Modified by you This File needs your Attention.
- Once you have edited a file, we would not be able to automatically update the structure of the same when new content is added by us; you would have to synchronize the HTML Structure yourself. Click here to synchronize the HTML structure edited by you with any new content added by Gossimer >>
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Tags: Business Requirements, Customize, Footer, HTML, Html Basic, Html Editing, Html Structure, Html Template, Meta Tags, Modes, Paragraphs, Path, Reference, Search Engine, Static Bar, Step 1, Supersite, Text Html, Text Translation, Textual Content, Translation, Type Lt, View Source, Web Browser
IMPORTANT
The StoreFront is now DEPRECATED and will be removed shortly. All Resellers are encouraged to stop using the Storefront and begin using the new powerful SuperSite and PartnerSite. This guide should ideally be used for branding your Control Panel URLs only. Click here to review the SuperSite and PartnerSite Guide >>
While Gossimer allows you to modify only the Header logo of your Sub-Reseller and Customer Control Panels, your Storefront is completely customizable. The following article explains the different components of the Storefront and Control Panels, and the process of customizing them.
Storefront and Control Panel Header logo
All the Control Panels and Storefront pages provided by Gossimer have a consistent look and feel. All the screens have a Header area, and the rest of the body. The Header that your Customers and Sub-Resellers see is entirely customizable to display YOUR Logo, and a background colour which suitably gels with the logo or you can put in any HTML content, which would be displayed in the Header area.
Customizing the Header logo
- Login into your Reseller Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Storefront & Control Panel -> Header. Here, you would have 2 options, either you can select the radio button to upload a Logo, set its height and select a suitable Background colour or you can select the radio button for putting some HTML content.
- Click on Make Changes to submit your changes. The changes would be immediately reflected.
Storefront Static Menu
Our system allows you to completely customize the Static Menu of your Storefront, thus enhancing your Branding experience. In the Static Menu, you can insert your own links, thus promoting your other Websites.
Customizing the Static Menu
- Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Storefront & Control Panel -> Storefront -> Static Bar Links from the buttons available.
- Here you would find the option to insert one or more links. You can enter the Title which will be displayed and the URL to which you want to send the user. You can specify up to 5 links here. Clicking on the Reset all Links to Default button allows you to revert all Static Menu modifications to the system default values.
Storefront Main Menu
At the top of your Storefront there is a JavaScript menu which you can customize. This Storefront menu consists of a Main Menu and Sub-Menu Items within it. Each Sub-Menu Item can be linked to a Web page. You can specify up to 10 Sub-Menu Items for each Main Menu Item, of which some are pre-filled by our system. Specifying your own Sub-Menu Items would be useful when you have your own products related to the Main Menu Item.
Customizing the Main Menu
- Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Storefront & Control Panel -> Storefront -> Menu.
- Click on the Modify button next to any Main Menu item to customize the corresponding Sub-Menu items.Clicking on the Reset all Links to Default button allows you to revert all Main Menu and Sub-Menu modifications to the system default values.
Storefront and Control Panel Footer
The Footer is the blue-colored bar which appears at the bottom of every page in the Store Front and Control Panel. The default Footer provided by our system, consists of a series of links for various Services along with a Copyright Notice. If you wish to change this, you would have to put in any HTML content and this will be displayed as the Footer.
Customizing the Footer
- Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Storefront & Control Panel -> Footer.
- On this page you would find 2 radio buttons. Select either the upper radio button (selected by default), if you wish to use the system default Footer or select the lower radio button for specifying your own HTML content. Upon selecting the lower radio button, you would need to specify your Footer’s HTML content in the box available there, before submitting the changes.
Storefront Home Page
You can choose whether you wish to display a Storefront Home page to your Customers / Sub-Resellers when they visit your Storefront Home Page URL or click on the Home Button of the Storefront. You have 3 choices -
Send user to the default Storefront Home page: This option is the default option. This will result in rendering of a Storefront Home Page as configured by you using the settings described below, when anyone visits the Storefront Home PAGE URL. This the option selected by default.
Redirect user to some other URL when he visits Storefront Home Page: If you select this option you will be allowed to specify a URL to which your Customers / Sub-Resellers will be redirected to when they visit the Storefront page URL. You also have the option to open this link in a New Window.
Display your own HTML content: If you choose to display your own content, then you can select this option and enter the content in HTML format. Here, you would have to insert HTML content without the HTML, Head and Body tags.
To choose from the 3 options above, you would have to follow the steps mentioned below:
- Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller.
- Click on Settings -> Storefront & Control Panel -> Storefront -> Home. There you would find 3 Radio Buttons with the above mentioned options.
Tags: Amp, Background Colour, Branding, Content Control, Control, Control Panels, Customer Control, Customize, Different Components, Header Area, Header Footer, Header Logo, HTML, Radio Button, Reseller Control Panel, Resellers, Screens, Static Menu, Storefront, Suitable Background, Supersite
In order to use the Live Chat Service on your website, you need to retrieve the HTML code and put it on your website.
Follow the steps mentioned below to obtain the code:
1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>
2. Here, click Manage Live Chat Service. This will take you to the Registered members area.
3. Here, click the code that you require from the different types of codes listed under INTEGRATION CODE section, and copy this code to your website. Click here to know about different types of codes available >>
IMPORTANT
1. If you use the code available within the LivehelpGenie Operator software, the visitors will be visible only to the Agent who copied the code.
2. The code provided in the software is different than the one provided within the control panel.
3. Ports in the range 37643 to 37648 need to be enabled/opened for the following to work:
i. Live Chat Agent software – If this software is installed on a computer that is behind a Firewall or Proxy Server, then you need to request your System Administrator to enable/open these ports for you.
If you are connected to the Internet via a Cable/DSL ISP, then you need to contact your ISP and request them to enable these for you. Typically, Dial-up Internet users do not face port blocking issues and would not have to request their ISP for enabling these ports.
ii. Live Chat code for your website – If the web server where your website is hosted (which has the LivehelpGenie Live Chat code installed) behind a Firewall, then you need to request your Web Hosting Provider to enable/open these ports for you.
Tags: Agent Software, Area 3, Cable Dsl, Chat Code, Chat Service, Control Panel, Domain Name, Firewall, Gt 2, HTML, Html Code, Integration Code, Internet Users, Isp, Live Chat, Live Chat Service, Members Area, Operator Software, Ports, Proxy Server, Registered, System Administrator, Web Hosting, Web Hosting Provider, Web Server
By default, when your site is accessed via a web browser (like Internet Explorer, Firefox, Opera, etc.), the Gossimer server tries to locate any of the following files (web pages) in the directory and displays its content:
- index.html
- index.htm
- index.php
- index.php3
- index.php4
- index.shtml
- default.html
- default.htm
- default.php
- home.html
- home.htm
- home.php
The above mentioned files are also referred as the Home Page. The order specified above is important as the server tries to locate your home page in this exact order. If the server can not locate your home page, the visitor will get a 500 Internal Server Error.
In the unlikely event that you have used more than one of the above file names, the same order will be followed for selection of the home page. So, if you have a file named index.htm as well as a file named home.html, then index.htm will be your home page.
IMPORTANT
- You need to upload one of the above mentioned files within the web directory for your site to be publicly accessible, when someone simply types your domain name in the browser. The web directory is the default directory, where all your files reside. Refer <#faq:819#>.For example, if you have bought web hosting for the domain name your-name.com and choose to upload a file called somename.htm in the web directory. Then if a visitor visits http://www.your-name.com then they will encounter the above mentioned error message since the server did not find any home page (mentioned above). This content of this file will only be visible if someone types
www.your-name.com/somename.htm/a/index.html.
In this case it would be advisable if you rename somename.htm to index.htm. This would ensure that anyone visiting http://www.your-name.com would be able to view your site immediately, instead of remembering the complete path www.your-name.com/somename.htm/a/index.html.
- The Server expects a home page to be present in every directory within the web directory, so that the default webpage can be automatically displayed to the visitor.For example, if you have web hosting for the domain name your-name.com and choose to upload a file called somename.htm in a directory called myfiles in the web directory. Then if a visitor visits http://www.your-name.com/myfiles/ then he will encounter an error since the server would not find any home page (mentioned above). This file will only be visible if someone types www.your-name.com/myfiles/somename.htm/a/index.html.
Tags: 500 Internal Server Error, Default Directory, Domain Name, Error Message, File Names, Firefox, Home Htm, HTML, Index Server, Internal Error, Internal Server Error, Internet Explorer, Lt, Opera, Php, Upload File, Web Browser, Web Directory, Web Hosting, Web Pages, www.your-name.com/myfiles/somename.htm/a/index.html, www.your-name.com/somename.htm/a/index.html
What is URL Masking?
If you enable URL Masking, then visitors to the domain name will be forwarded to your destination website, however the URL in their browser address bar will remain the same. Also known as Stealth Redirection or URL Hiding, this will ensure that your visitors see the original domain name and not the destination URL. For example, your website is hosted at www.tripod.com/12345/YourSite/index.html/a/index.html and you choose to forward http://www.domainname.com to this website. If you enable URL Masking, your visitors will never see www.tripod.com/12345/YourSite/index.html as a URL in their browser address bar.
How does URL Masking work?
In case of URL Masking, the Domain Forwarding server sends the client a Frames page where the Frame Source contains the destination URL you have specified. This ensures that the URL in the address bar of the browser does not change though the client sees the destination page.
Enabling / Disabling URL Masking
You can enable / disable URL Masking after you have bought Domain Forwarding for a particular Domain Name. You need to follow the steps mentioned below to activate the same -
1. Login to your Control Panel and search for the domain name. Click here to know how >>
2. Click on the Domain name in the search results to get to the Order details view.
3. Now click on Manage Service in the Domain Forwarding Toolbar.
4. Select the check box adjacent to Enable URL Masking for enabling this feature and deselect it for disabling this feature.
Having enabled URL Masking, you may want to set a page title and META Tags for the Frames page which is sent to the Client. This can be done by simply putting in your Meta Tags and <TITLE> Tags in the Header Tags box. Whatever you enter in this multi-line box will be output in between <HEAD> </HEAD> Tags on the Frames page sent to the visitor. These have to be mentioned in the following format only:
Meta Tags
<META NAME=”keywords” CONTENT=”Your comma-separated keywords are entered here”>
<META NAME=”description” CONTENT=”Website description of the forwarded domain name can be mentioned here”>
Page Title
<TITLE>Your Webpage Title can be mentioned here</TITLE>
Note: Do not mention any text outside the above mentioned Tags or it will disrupt the domain forwarding service for your domain name.
NOFRAMES Page Content
When URL Masking is enabled, the page served to the client is a Frames page. Older browsers cannot resolve a Frames based page. Moreover, Search Engines have problems trying to spider a Frames based website. You may want to set an alternative <NOFRAMES> page content, which would be useful for older browsers and Search Engines. You just need to provide your <NOFRAMES> page HTML content in the No Frames Page Content box. Whatever you enter in this multi-line box will be displayed in between <NOFRAMES> </NOFRAMES> Tags on the Frames page sent to the visitor. You may leave box blank, if you do not wish to display <NOFRAMES> page content.
Tags: Browser Address Bar, Comma, Control Panel, Destination Url, Details View, Domain Forwarding, Domain Name, Domain Server, Frame Source, Gt 2, Header Tags, HTML, Html Browser, Lt, Manage Service, Meta Tags, Nbsp, Search Domain, Stealth Redirection, Toolbar, Tripod, Url Forwarding, View 3, www.tripod.com/12345/YourSite/index.html, www.tripod.com/12345/YourSite/index.html/a/index.html
Hosting servers are configured to store error logs for CGI/Perl scripts, encountered during the course of operation. By default, error messages are sent to STDERR.
Most HTTPD servers direct STDERR to the server’s error log, which stores information for all the websites hosted on a shared hosting environment. As this, this file cannot be accessed by individual website owners. You may wish to keep private error logs, distinct from the server’s error log, or may wish to direct error messages to to a web browser.
This can be accomplished by coding your scripts accordingly during the development phase.
Sending error messages to a private log file
The carpout() function can be used to achieve this. Since carpout() is not exported by default, you must import it explicitly as -
use CGI::Carp qw(carpout);
The carpout() function requires one argument, which should be a reference to an open filehandle for writing errors. It should be called in a BEGIN block at the top of the CGI application so that compiler errors will be caught. Example:
BEGIN {
use CGI::Carp qw(carpout);
open(LOG, “>>/domains/domain.com/logs/cgi-error.log”) or
die(“Unable to open cgi-error.log: $!n”);
carpout(LOG);
}
carpout() does not handle file locking on the log for you at this point.
Sending error messages to a Web Browser
Fatal (die, confess) errors can be sent to a web browser by importing the special “fatalsToBrowser” subroutine:
use CGI::Carp qw(fatalsToBrowser);
die “Couldn’t open log file”;
Fatal errors will now be echoed to the browser as well as to the log file. CGI::Carp arranges to send a minimal HTTP header to the browser so that even errors that occur in the early compile phase will be seen. Nonfatal errors will still be directed to the log file only (unless redirected with carpout).
Sample Script
#!/usr/bin/perl -wT
# In the first line above, T causes Perl to check
# for “tainted” data, that is, data from outside the
# script (i.e. user input) that is going to be used
# to affect something else outside the script
# (i.e. writing to a log file)
# You can untaint data by parsing it for unwanted
# characters then saving it to another variable.
# If you are having trouble with a script, try removing
# the T switch to see if that is the problem.
# The w switch in the first line causes warnings about
# script syntax to be printed, if there are any.
# This script does 2 things:
#
#1. It directs fatal errors to the browser,
# so when the script is invoked via the Web,
# a meaningful error message is returned.
# This is useful when developing a script;
# but should be disabled when the script
# is made publicly available.
#
# 2. It will direct any error message the script
# generates to an error log that resides in
# the user’s home directory. The file must
# already exist and be “other” writeable.
# Notice that the following is enclosed in a BEGIN { }
# block that causes it to execute before the rest of
# the script is read.
# This block should be placed in the main script,
# as near the top as practical. Do not place it in
# subroutines or libraries. Always test
# subroutines thoroughly before placing them
# in libraries.
BEGIN {
# define an error log in YOUR home directory
# this is an example where the
# home directory is /domains/domain.com/
my $error_log = “/domains/domain.com/logs/cgi-error.log”;
# “my” in the line above makes the variable $error_log
# local so it only has meaning inside this block.
# See your text for more on variable scope.
# load the CGI::Carp module;
# fatalsToBrowser directs fatal errors to the browser
# carpout is for directing errors to the error log
use CGI::Carp qw(fatalsToBrowser carpout);
open (LOG,”>>$error_log”) ||
die “couldn’t open log file: $!”;
carpout(LOG);
# open(…) is used to open a file.
# >> means the new input will be appended what’s
# already in the file.
# LOG is a nickname (properly called a “file handle”)
# that is given to the file so it is easy to refer to
# it later, i.e. carpout(LOG) sends the error
# message to the file with the nickname LOG
# || means “or” (as in do this or that)
# die means stop executing the program. You can add
# a message in quotes after the die command.
# $! is a special variable that contains the current error info
}
# The following line will cause an error.
# It is a call to a sub-routine that does not exist.
# After you have tried this script and received the error message,
# comment out the following line so no error occurs
# and “Hello world!” is printed.
&non_existent_subroutine();
print <<EOT;
Content-type: text/htmlnn
<HTML>
<BODY>
Hello world!
EOT
print “</BODY></HTML>”;
Tags: CGI, Cgi Application, Cgi Hosting, Cgi Perl Scripts, Compiler Errors, Default Error Messages, Development Phase, Domain, Error Logs, Hosting Servers, HTML, http, Http Header, Httpd Servers, Perl, Perl Cgi Scripts, Script Perl, Subroutine, Web Browser, Wt
WorldPay is a part of The Royal Bank of Scotland Group, the 5th biggest banking group in the World, whose payment solutions are trusted by thousands of businesses, big and small.
Reference
Pricing – http://www.worldpay.com/about_us/index.php?page=pricing
Security – http://www.worldpay.com/about_us/index.php?page=security
Products and Services – http://www.worldpay.com/about_us/index.php?page=services
Acceptable Credit Cards – https://support.worldpay.com/products_services/services/cards.html
Tags: Acceptable Credit, Bank Of Scotland, Banking Group, Credit Cards, HTML, Index Php, Lt, Payment Solutions, Php, Php Security, Royal Bank Of Scotland, Royal Bank Of Scotland Group, Security Products, The Royal Bank of Scotland Group, Worldpay
The Reseller Admin Control Panel allows you to customize various finance parameters as follows:
1. Login into your Reseller Admin CP at http://manage.gossimer.biz/reseller
2. Click on Settings -> Finance & Billing -> General Settings.
3. Modify all the information in the form to suit your needs. The various fields in the form are explained below.
- Selling Currency – This field represents the currency in which you wish to sell your Products to your Customers and Sub-Resellers.
- Accounting Currency - This field is important for you if you use the Online Invoicing and Billing system we provide. If your Selling currency above is different from the currency in which you maintain your books of accounts, you may change your accounting currency.
- Note that, if you choose a different Accounting Currency, all Invoices, Receipts, Debit Notes and Credit Notes will contain two currency columns, containing both the Selling currency and the Accounting Currency. This field represents the local currency of your country. So in India, this would be the Indian Rupee, if you are from Europe choose the Euro. If you made the wrong Currency choice at setup time then it is VERY IMPORTANT that you immediately contact us, before you start selling any Products. A wrong Currency could have several implications to your billing section.
- Currency Conversion Rate – This represents the Conversion rate between your Selling Currency and your Accounting Currency. If you have chosen a different Accounting currency from your Selling Currency, the system will also automatically calculate your Forex Gain/Loss per transaction for you. Alternatively, you can keep modifying this value on a regular basis to represent the accurate conversion rate between your Selling and Accounting currencies. This needs to be selected by clicking on the check box, listed above the Currency Conversion Rate.
- Funds Threshold Level – Set this to a comfortable amount such that the the System notifies you when your Funds in your Reseller Advance A/c drop below this level. For instance, if you set this to 100 in your Selling Currency, then each time your funds drop below 100, you will get an e-mail to replenish your funds.
- Minimum Transaction Amount – This is a very useful feature which allows you to specify a minimum amount below which your Customers and Sub-Resellers will not be able to pay/add funds using any online payment option. This is useful when you do not wish to allow your Customers and Sub-Resellers to transact small amounts by online methods.Minimum Transaction Amount for making Payments – By setting a value greater than zero in this field, you can restrict your Customers from paying for Invoices/Debit Notes of lesser amounts.
Minimum Transaction Amount for Adding Funds – By setting a value greater than zero in this field, you can restrict your Customers and Sub-Resellers from adding funds into the system of lesser amounts.
- Turn on the generation of Risk Assessment Reports – By default this feature is turned on, as measure to mitigate fraud when receiving funds from your Sub-Resellers and Customers via any of the following Payment Gateways -
- Authorize.Net Credit Card Gateway
- VeriSign Payflow Pro Credit Card Gateway
- Planet Payment Credit Card Gateway
- Electronic Clearing House Credit Card Gateway
- PayPal Direct Payment API Gateway
- - Apart from various online payment gateways that you can setup to receive funds, you may also choose to receive payment via offline methods. Should you choose to do so, you would need display various methods by which your Customers and Sub-resellers can make offline payments, such as your Postal Address, instructions for mailing a Cheque or Wire Transfer information. All such information can be submitted here.
You would find 2 text-boxes where you can submit the Payment Page content (in HTML) for your Customers and and Sub-resellers. Use the preview buttons to see what your submitted content would appear like when your Customers/Sub-resellers view it before paying or adding funds.
IMPORTANT
The SuperSite contains information about the various Payment options you offer to your Customers and also presents these options at the time of purchasing Products and Services. This data is downloaded to your SuperSite from your Control Panel and cached (stored) on the SuperSite Server. Hence, you would need to refresh the cache of your SuperSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite Payment Preferences. Click here to know what is SuperSite >>
Tags: Accounting, Accurate Conversion, Admin Control Panel, Amp, Api, Authorize.Net, Billing Section, Billing System, Currencies, Currency Conversion Rate, Currency Note, Europe, Finance, finance parameters, General Finance, HTML, India, Indian Rupee, Invoices, Online Billing, Online Invoicing, online methods, online payment gateways, online payment option, Parameters, Receipts, Resellers, Setup Time, Threshold Level
By default, the entire content of the SuperSite/PartnerSite is provided by us in English. However, you can not only edit the text but also add other languages, thus allowing you to display your SuperSite/PartnerSite in multiple languages.
Adding a Language for your SuperSite/PartnerSite
-
Login to your SuperSite or PartnerSite Admin Area. Click here to learn how >>
-
Click on the Configure Languages and Themes link.
-
Here you will see the default languages we offer the SuperSite in. You can add other languages by following the below mentioned steps -
a. Click on the Add new Language link on the top right-hand corner of this page.
b. Select a New Language from the Choose Language to Add drop-down menu. If this language is read from right to left, you need to select the check box adjacent to Right to Left (RTL) and click on Add to add the language.
IMPORTANT
A. Languages such as Arabic, Hebrew, etc. are RTL languages.
B. Support for languages which are written from the Right to the Left (RTL) like Arabic, Hebrew, etc., has been provided through a supersite-rtl.css / partnersite-rtl.css file in the existing set of CSS files, which is available once a RTL language is added in your SuperSite/PartnerSite. This CSS file mostly contains positional attributes and browser specific information for elements on the SuperSite/PartnerSite to be displayed properly across most browsers.
C. Upon selecting a language as RTL, the following files are updated:
commonheaderincludesstatic_bar_under_menu.html
homepageincludeshostingblurb.html
productsdomaindomain_mail_fwddomain_mail_fwddomain_mail_fwd_addorder.html
shopping_processupsellingadditionalservicesadd_sitebuilder.html
shopping_processupsellingadditionalservicesadd_engage.html
shopping_processupsellingadditionalservicesadd_ssl.html
shopping_processupsellingadditionalservicesadd_dnshosting.html
shopping_processupsellingadditionalservicesadd_domainfwd.html
shopping_processupsellingadditionalservicesadd_mailfwd.html
commonfooterfooter.html
productshostingpreconfigured_planscommonhosting_show_plans.html
However, if you have modified any of the above files, this change would not happen automatically. You would need to synchronise the content of the modified files with the content made available by us, when you chose to display your SuperSite/PartnerSite in a Right to Left language. Click here to know how you can synchronize your SuperSite/PartnerSite content with the changes made by Gossimer >>
-
Click on the Save button to allow translation of your SuperSite/PartnerSite in that language.
Updating the Settings of the Language(s) you have added for your SuperSite/PartnerSite
Once you have added a new language to your SuperSite/PartnerSite, you need to understand the various settings available for this language.
1. Status: By default, when you add any new language for your SuperSite/PartnerSite, it would be set to the Disable Status. In this status, while you will be able to modify the Text content of your SuperSite/PartnerSite in this language, your visitors viewing your SuperSite/PartnerSite will not be able to select this language as a display option.
If you set a language to Enable but haven’t yet translated your SuperSite/PartnerSite Text content then if your SuperSite/PartnerSite visitor selects this language, some parts of your SuperSite/PartnerSite would appear translated, while the rest of the content would appear in your Default Language.
2. Associated Themes: Your SuperSite/PartnerSite content comes with a default Theme. A Theme consists of all your CSS, Images and Javascript files. Ideally, for each language that you enable for your SuperSite/PartnerSite, you should add a different Theme and associate it with its relevant language. This is so since for each language you would want to have images with text embedded on them in that particular language itself.
Click here to know more about a Theme and how to add a Theme? >>
3. RTL: The Right to Left (RTL) setting needs to be enabled for only those languages that are written from the Right to the Left like Arabic, Hebrew, etc.
IMPORTANT
A. If you wish to make any changes related to the positional attributes, you need to edit the supersite-rtl.css / partnersite-rtl.css file along with the css file for the specific product. Click here to find more information about modifying your SuperSite/PartnerSite CSS files >>
B. The following are known display issues for Right to Left language support across browsers:
a. Special characters [brackets, exclamation marks, hyphens and other special characters] – While translating the content, ‎ needs to be placed after the special character. Else, the order of the special character will be reversed.
b. Textboxes requiring user input [Username, Password, etc.] - If the Username or Password has some special characters, the order of the special characters will be reversed. This will result in login failures.
c. There may be several default images in your SuperSite/PartnerSite pages that are either, aligned or pointing in a particular direction, in-synch with the default English content of the SuperSite/PartnerSite pages.
You would need to browse through your SuperSite/PartnerSite pages, edit all such affected images using a photo editing software such as Adobe PhotoShop or PaintShop Pro and replace the existing images. Click here to know how to replace existing images of your SuperSite/PartnerSite >>
4. Default: Your Default Language will be the language in which your SuperSite/PartnerSite will be displayed to new Customers/Sub-Resellers visiting your SuperSite/PartnerSite, unless they have modified their language preference. You can set only a language which is on Enable mode as your Default Language.
5. Actions: Except the English language, you can Delete all other languages added by yourself, by clicking on the Delete button under the Actions column.
Tags: Admin Area, Adobe, Arabic, Attributes, Browser, Css File, Css Files, Default Languages, Domain Mail, Drop Down Menu, Elements, Hebrew, HTML, Html Products, Language Link, Language Support, New Language, photo editing software, Rtl, Shopping, SSL, Static Bar, Themes
When your Customers visit your SuperSite and order various products, they are presented with the different options by which they can pay you for these products on the final page after purchase. These include online payment via any Payment Gateways you may have setup, or paying from their debit accounts. Additionally, you can also specify other payment options that your Customers can avail, such as Wire/Bank Transfers, Check Payment Details, etc..
To specify and/or update these options in SuperSite, you need to modify the text template for the Other Payment Optionspage. Follow the process outlined below to do so:
- Login to your SuperSite Admin Area. Click here to learn how >>
- In the Admin area, click on the Add/Modify Content and Themes link.
- Click on the Browse link next to the Website Content directory
- Click on Browse link next to the language for which you wish to make the modification.
- Click on Browse adjacent to the Shopping_process directory and then, click on Browse adjacent to the Checkout_step2 directory.
- Click on Browse adjacent to the Includes directory, look for the file named payment_other_option.html, and click on Edit adjacent to the page name.
- Here, you can modify the basic text content available in one or more textboxes and click on the Save Changes button beneath after completing the modification.
The changes you have made will immediately reflect on your SuperSite, and the additional payment options you have specified will be presented to your Customers when the Invoice is generated for the products they purchase.
IMPORTANT
a. You will have to repeat the above process if you have configured multiple languages for your SuperSite.
b. If you are not satisfied with the modifications and wish to revert to the text displayed earlier, simply follow steps 4 to 6 above. There you will have to copy the text from the left hand side to the textbox and click on Save Changes.
c. Apart from modifying the text of the Other Payment Options page, you may also modify the presentation of the displayed text. For example, you may want to display this information in a different Font Face or you may want to modify the Size of the Font or display your text in a Table, etc.. Click here to learn how to modify the HTML Structure of a page >>
Tags: Bank Transfers, Checkout, Content Directory, Debit Accounts, HTML, Html Edit, Invoice, Languages, Left Hand Side, Link Directory, Online Payment, Payment Details, Payment Gateways, Payment Options, Shopping Directory, Supersite, Text Content, Text Template, Textboxes, Themes Link, Website Content, Website Directory
The home or default page is the first page that is displayed to any visitor when they type your domain name in their web browser. To set a particular page as your home page, you need to name it as any of the following:
| Windows Hosting |
Linux Hosting |
- index.html
- index.htm
- index.shtml
- index.asp
- index.aspx
- default.html
- default.htm
- default.shtml
- default.asp
- default.aspx
- home.html
- home.htm
- home.shtml
- home.asp
- home.aspx
|
- index.html
- index.htm
- index.php
- index.php3
- index.php4
- index.shtml
- default.html
- default.htm
- default.php
- home.html
- home.htm
- home.php
- index.pl
- home.pl
- default.pl
|
When there is a request for your website, the server will look for any of the above files, and if available, display it as your home page.
IMPORTANT
The order specified above is important when it comes to setting your home page. In the unlikely event that you have used more than one of the above file names, the same order will be followed for selection of the home page. So, if you have a file named index.htm as well as a file named home.html, then index.htm will be your home page.
Tags: Asp Html, Default Asp, Domain Name, File Names, Home Htm, HTML, Index Php, Index Php3, Linux, Linux Hosting, Microsoft Windows, Php, Php Index, Php3, Php4, Pl, Web Browser, Windows Hosting, Windows Linux
In the event that you notice some delay in displaying content on your SuperSite/PartnerSite, Gossimer allows you to pinpoint the cause for this delay, through a nifty tool. If you are not able to troubleshoot the reason for this lag through this tool, we would request you to forward Gossimer the output of this tool at support@gossimer.com.
Enabling this tool
There are two ways in which you can enable this tool on your SuperSite/PartnerSite:
1. You may enable this tool from your SuperSite/PartnerSite URL by submitting the following URL, and then navigate over to the page that is taking time to load
http://<Your SuperSite URL>/?show_profiler=true
http://<Your PartnerSite URL>/?show_profiler=true
2. You may also visit the page which is taking time to load and enable this tool directly from that page, by submitting the URL, as displayed in the following example -
http://<Your SuperSite URL>/somepage.php?show_profiler=true
http://<Your PartnerSite URL>/somepage.php?show_profiler=true
However if the URL already has some parameters being passed to it through “&”, then you need to enable this tool by submitting the URL as displayed in the following example -
http://<Your SuperSite URL>/somepage.php?action=promos_amp;show_profiler=true
http://<Your PartnerSite URL>/somepage.php?action=promos_amp;show_profiler=true
IMPORTANT
- When you enable this tool for your SuperSite/PartnerSite, then the results of this tool are displayed only to you.
- Your SuperSite/PartnerSite continues to be displayed normally to other people.
Upon enabling this tool, you would notice results such as the following, at the very bottom of that page -
Sample Output
============================================================================
PROFILER OUTPUT
============================================================================
Calls Time Routine
—————————————————————————–
1 4.2040 ms ( 0.26 %) common/footer/footer.html
1 3.9160 ms ( 0.24 %) common/header/header.html
1 2.2640 ms ( 0.14 %) common/header/includes/change_language.html
1 9.7451 ms ( 0.59 %) common/header/includes/header_cart.html
1 3.5040 ms ( 0.21 %) common/header/includes/header_dashboard.html
1 3.5779 ms ( 0.22 %) common/header/includes/header_logindiv.html
1 2.5790 ms ( 0.16 %) common/header/includes/static_bar_under_menu.html
1 0.2789 ms ( 0.02 %) footer
1 159.7109 ms ( 9.70 %) getCountryCodeForIP
1 414.6559 ms ( 25.18 %) getResellerDetailsFromURL
1 3.3398 ms ( 0.20 %) header
1 22.2020 ms ( 1.35 %) homepage/index.html
1 3.5648 ms ( 0.22 %) promos/sidebar_promo_blurb.html
1 7.3581 ms ( 0.45 %) root.html
1 14.2081 ms ( 0.86 %) sidebars/sidebar.html
…
In the bottom, you will see something like this:
1 82.7694 ms ( 5.03 %) unprofiled
838.3358 ms ( 50.90 %) Missed
============================================================================
1647.0261 ms (100.00 %) OVERALL TIME
============================================================================
Disabling this tool
Once you have noted the complete output of this tool (as displayed above), you should disable it. This can be disabled in any one of the following ways:
1. You may disable this tool from your SuperSite/PartnerSite URL
http://<Your SuperSite URL>/?show_profiler=false
http://<Your PartnerSite URL>/?show_profiler=false
2. You can visit any page and disable this tool from that page, by submitting the URL, as displayed in the following example -
http://<Your SuperSite URL>/somepage.php?show_profiler=false
http://<Your PartnerSite URL>/somepage.php?show_profiler=false
However if the URL already has some parameters being passed to it through “&”, then you need to disable this tool by submitting the URL as displayed in the following example -
http://<Your SuperSite URL>/somepage.php?action=promos_amp;show_profiler=false
http://<Your PartnerSite URL>/somepage.php?action=promos_amp;show_profiler=false
IMPORTANT
Once you close your browser window, this tool gets automatically disabled.
Tags: Amp, Forward, Gossimer, HTML, http, Lt, Nifty Tool, Parameters, People, Php, Reason, Somepage, Taking Time, Two Ways, Url
Once you have set up your support chat system, you need to put a certain piece of code on your website. Although it is not necessary to put this code on every page of your site, it would be advisable to do so for best results.
Gossimer offers you several types of codes to use for your Live Chat setup. You can use any of the following, to suit your purpose -
1. LivehelpGenie code for websites - Use this code on your websites, to track movement of visitors, and provide a chat link. There are several variations of this code, for instance
- LivehelpGenie Live Chat and Tracking Code: For pages where you wish to track visitors, and display a Live Chat image.
- LivehelpGenie Live Chat email signature code: To put in your HTML emails.
- LivehelpGenie Live Tracking Code for pages: For pages where you wish to track visitors, without Live Chat Image display.
- LivehelpGenie Code for Secure Websites: For sites starting with https://. There are two sets of code, for tracking with or without the Live Chat Image display.
2. LivehelpGenie code for auctions – Use this code on your auction websites. Provide the name of the Auction, and your username for the selected Auction Type, and click Get My Code to generate the code that you can use on your site.
Once you have decided about the type of code to use, you need to generate the code to put on your website. Click here to read how >>
Tags: Auction Type, Auctions, Chat Image, Chat System, HTML, Live Chat, Signature Code, Variations
As an extension of our effort to provide complete Branding and Customization, Gossimer now provides you with a unique and first of its kind feature, which is the ability to Brand the Whois Lookup Results for a domain name. You can now decide the way your Web-Based and Port 43 Whois Lookup result appear. For instance, you can choose to omit the Registration Service Provider tag, which displays the Reseller Brand name, Email address and Contact Number.
You can also set your Default Whois Lookup result or from the Customer Control Panel, select a different Whois format for each of the Domain Name Registered through Gossimer.
IMPORTANT
This feature is available only in case of a .com, .net, .cc, .tv, .bz and .ws domain name. In case of domain names under other extensions, branding the Whois Lookup results is not possible since the Whois data is fetched directly from the respective Registry.
Given below is the procedure to customize the look and feel of your Domain Name’s Whois lookup result -
For Customers -
From the Customer Control Panel, you can set different Whois Lookup result for each of the Domain Name Registered by you.
-
Login to your Control Panel and search for the domain name for which you wish to modify the Whois Lookup results. Click here to read how >>
-
In the Domain Name list view that appears, click on the Domain Name, which would lead you to the Order Details view.
-
In the Order Details View, click on Whois Format. There you have the option to enter your own Whois Format by selecting the appropriate radio button. You would have to enter your Branded Whois details as per the rules and tags mentioned. For the web-based whois, you can enter any html content, upload your company logo etc. While for the Port 43 whois you can enter any text that you wish to display. For example, you can include a line This Domain Name is for SALE!
-
Alternately, you can continue to use the default Whois format provided by the System.
For Resellers -
-
Login to your Control Panel from – http://manage.gossimer.biz/reseller
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Go to Settings -> Products -> Domain Registration -> Whois Format.
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There you have the option to enter your own Whois Format by selecting the appropriate radio button. You would have to enter your Branded Whois details as per the rules and tags mentioned. For the web-based whois, you can enter any HTML content, upload your company logo, etc.. While for the Port 43 whois you can enter any text that you wish to display. For example, you can include a line “This Domain Name is for SALE!”
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Alternately, you can continue to use the Default Whois format provided by the System. You have this option for the Web-based as well as the Port 43 whois. Whatever you select will be the Default Whois Format for all your Customers / Sub-Resellers.
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Before interacting with your website visitors for the first time, we would advise you to configure your LivehelpGenie Agent Client software, as follows:-
Customize your Welcome Message
When you choose to accept a chat request from your website visitor, you can automatically push a custom Welcome/Greeting Message to the visitor. Typical Welcome Messages look like Hi, I am Your_Name. How may I assist you today? or Welcome to Your_Website. How may I help you?
You can set your personal Welcome Message from within your LivehelpGenie Agent Client software from Options -> Customize -> Welcome Message.
Prepare Canned Messages and Store them within your LivehelpGenie Agent Client software
While conversing with visitors, you will realize that there are a lot of standard questions that people ask. You can easily prepare detailed responses for such questions in advance and store them within your LivehelpGenie Agent Client software, so that when visitors ask you these standard questions, you can simply provide them with a canned response to save your time and effort in typing the same response over and over again.
You may store and push the following types of Canned Messages to your website visitors:
1. Click Canned -> Manage Canned Messages within your LivehelpGenie Agent Client software
2. Under Canned Manager, click any one of the following categories and click the Add Item button
- HTML – You can push any HTML content to your website visitors by storing it in a canned response.ExampleFeel free to email us at <a href=”mailto:name@yourdomainname.com”>name@yourdomainname.com</a>.The above would appear as follows in your visitors chat window -Feel free to email us at name@yourdomainname.com.
- Images – You can easily display an image inline to your website visitors within their chat window, by mentioning the URL of this Image.
- Web Pages – You can push a web page to your website visitors, by storing a URL here. When you push a web page to your website visitors, they are prompted to accept opening up the pushed page in their default browser.You can customize the message that is pre-fixed and post-fixed to the pushed webpage by modifying the following 2 messages through Chat Window Customization -The Site Operator would Like you to Visit The Following Website
Press Ok To Open a new Window & View This Page Click here to read in detail about customizing the Chat Window >>
- Frequently Used Responses – You may prepare standard responses to common queries and store them within your LivehelpGenie Agent Client software, so that when a visitor inquires about the same, you may push your response to him immediately.
3. Click OK in the Add file window to save the canned message
4. Once you added all the required messages, close the Canned Manager window. These messages will now be available to you when you begin conversing with your website visitors.
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