Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
Once you have installed WordPress on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:
1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>
2. In the search results view, click on the domain name. This will take you to the Order details view.
3. Click on the Manage Web Hosting Service button in the lower toolbar.
4. Go to Manage Website -> Power Tools.
5. Here click on the View link under the Status column, besides the WordPress Power Tool.
6. This would present you the following details about your current installation
- WordPress Version
- WordPress Space Utilization
- Database Name
- Database Username
- Installation Directory Name
- Admin Name (provided at the time of installation)
- Admin Email Address (provided at the time of installation)
- WordPress URL
- Admin URL
Tags: Control Panel, Database Name, Details View, Directory Name, Domain Name, Email Address, Glimpse, Gt 2, Gt Power, Installation Directory, Interface, Linux, Linux Hosting, Manage Web Hosting Service, Name Directory, Power Tool, Power Tools, Service Button, Space Utilization Database, Status Column, View 3, Web Hosting Service, WordPress installation
Suspending / Unsuspending your Digital Certificate (for Resellers Only)
If you Suspend a non-issued Digital Certificate, then the process of issuing that particular Digital Certificate halts untill the certificate isn’t UnSuspended.
If you Suspend an issued Digital Certificate and your Customer has already installed that certificate on his/her Web Server, then Suspending the Certificate would not hamper the working of this Digital Certificate. However, your Customer will not be able to manage his Certificate from his Control Panel until this Suspension is removed.
Follow the instructions mentioned below to Suspend / Unsuspend your Digital Certificate:
1. Login into your Control Panel, search for the Digital Certificate and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Suspend/Unsuspend button
-
If you wish to Suspend the Service, you would have to select the check box for Suspension and enter the Reason for Suspension and click on the Update button. This reason will be displayed to your Customer within the Suspend/Unsuspend interface.
-
If you wish to Unsuspend the Service, simply unselect this Check Box and click on the Update button.
IMPORTANT
-
Deletion of a Digital Certificate can be only accomplished once a certificate has been issued. Prior to issuance, you may simply cancel your Order. Click here to know how to Cancel a Digital Certificate Order >>
-
Cancelling an order leads to a refund being processed for your order, however, Deletion does not.
-
The Digital Certificate needs to deleted by you, in case your reissue request is rejected and the Digital Certificate is Revoked by thawte.
You can Delete a Digital Certificate by following the steps mentioned below:
1. Login into your Control Panel, search for the Digital Certificate and click on the same. Click here to find instructions to accomplish this >>
2. Click on the Delete Service button.
3. Click on the Confirm Deletion button if you are sure that you wish to Delete your Digital Certificate. In the popup, enter YES (in capital letters) and click on the OK button to complete the process.
Tags: Cancel, Certificate Server, Control, Control Panel, Delete, Delete Service, Digital Certificate, his/her Web Server, Interface, Issuance, Nbsp, Resellers, Service Button, Thawte, Web Server
The Check Certificate Status interface allows you to both check the Status of Digital Certificate as well as retrieve the same upon issue. A Digital Certificate may be issued to you:
- after you have Enrolled for a certificate, or
- after you have requested your Digital Certificate to be Reissued, or
- after you have requested Renewal of your Digital Certificate
By following the below mentioned instructions, you may discover the status of your request as well retrieve your issued Digital Certificate:
1. Login into your Control Panel, search for the Digital Certificate and proceed to the Order details view. Click here to find instructions to accomplish this >>
2. Click on the Check Certificate Status button. Here you would see the status of your Digital Certificate as well as the various authentication processes, under the following heads:
A. Verification Details – This would list the status of the verification process of your Company Registration (Pending/Verified), Domain Ownership (Pending/Verified), Tel No. (Pending/Verified) and Final Verification Status (Pending/Issued/Revoked).
B. Certificate Details – Here you would find important information related to your certificate order and the Digital Certificate after it is issued.
- Re-signable – Depending upon the Web Server Software type you selected at the time of Enrolling for a Digital Certificate, thawte determines if your Digital Certificate is re-signable or non-re-signable on their system.
If the status of this field is Yes, then it means that you need not generate a new CSR and can simply install the new certificate in your web server when you renew the same, over the existing one.
If the status of this field is No, then it means that you need to generate a new CSR at the time of renewing the certificate and submit the same to thawte through your Control Panel.
Click here to find more information about what Re-signable implies for your Digital Certificate >>
Renewable – You can renew your Digital Certificate within 90 days prior to its Expiry. However, it will only be issued 32 days before your current Certificate expires.The status of this field will become Yes only 90 days prior to its Expiry and otherwise display No.
Click here to find more information about how to Renew your Digital Certificate >>
- Certificate Order Number – This is your Digital Certificate’s Order Number as issued by thawte. You would need your Certificate Order Number primarily to display the thawte Trusted Site Seal on your website. Click here to learn how to display the thawte seal on your website >>
- Certificate Maintenance Password – This is the password you have set to manage your Digital Certificate from your Gossimer Control Panel.
- Serial No. – This is a hexadecimal serial number issued by thawte to uniquely identify your Digital Certificate.
- Certificate – When a Digital Certificate is issued to you, it would be available in this text box. Your Digital Certificate would be encapsulated within these tags—–BEGIN CERTIFICATE—–
[Encoded Data]
—–END CERTIFICATE—–
You need to copy the entire contents of this text box (including the above tags) and install it on your Web Server Software.
Once you have been issued a Digital Certificate, you need to install the same on your web server. Click here to find instructions to installing your Digital Certificate >>
Tags: Authentication, Certificate Details, Certificate Server, Certificate Status, Company Registration, Control Panel, Csr, Details View, Digital Certificate, Discover, Domain Ownership, Important Information, Interface, Nbsp, New Server, Software Type, Status Button, Thawte, Verification Status, Web Server, Web Server Software, Web Software
Once you have installed PHP-Nuke on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:
1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>
2. In the search results view, click on the domain name. This will take you to the Order details view.
3. Click on the Manage Web Hosting Service button in the lower toolbar.
4. Go to Manage Website -> Power Tools.
5. Here click on the View link under the Status column, besides the PHP-Nuke Power Tool.
6. This would present you the following details about your current installation
- PHP-Nuke Version
- PHP-Nuke Space Utilization
- Database Name
- Database Username
- Installation Directory Name
- Admin Name (provided at the time of installation)
- Admin Email Address (provided at the time of installation)
- PHP-Nuke URL
- Admin URL
Tags: Control Panel, Database Name, Details View, Directory Name, Domain Name, Glimpse, Gt 2, Gt Power, Installation Directory, Installation Php, Interface, Linux, Manage Web Hosting Service, Nuke Php, Php, Php Nuke, PHP-Nuke installation, Power Tool, Power Tools, Service Button, Space Utilization Database, Status Column, View 3, Web Hosting Service
Before proceeding with the Transfer you are advised to first check the following:
You can Transfer multiple Domain Names (except .EU, .UK and .WS Domain Names) at a time, through the Bulk Transfer interface in your Control Panel. Follow the process outlined below to transfer Domain Names in bulk:
For Customers –
1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer
2. Click on the Domains -> Domain Registration -> Bulk Actions -> Bulk Transfer button.
3. Enter values in their respective fields as explained below and proceed.
(a) Domain Information
Enter every Domain Name in a SINGLE LINE, separated by a Keyboard Return [Enter] Key, in the Domain Name field.
Mention their respective Transfer Secret/Authorization Code, on the SAME LINE as the Domain Names, separated with a comma.
IMPORTANT
In case of .CC/.TV Domain Name, you may provide a Transfer Secret/Authorization Code if the Domain Name has a Transfer Secret/Authorization Code set at the Current Registrar. Otherwise, you can simply mention the Domain Name.
It is worth noting that, Gossimer will send independent Transfer Request E-mails to the Administrative Contacts of all the Domain Names, to confirm each of the Transfers. Alternatively, if all the Domain Names are owned by the same Registrant, you may choose to send the Transfer FAX in a SINGLE letter, authorizing the Transfer for all the names.
(b) Contact Information
Select the appropriate Registrant, Administrative, Technical and Billing Contacts from the drop-down lists, for whom the Domain Names will be registered.
You may choose enable Privacy Protection for all the domain names. Click here to read what is Privacy Protection >>
It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.
4. If you have sufficient funds in your Debit Account Balance, you will receive a Confirmation for the same via an e-mail from Gossimer that the Transfer has begun and the requisite Amount to process the Order will be Locked until the action is completed. You can check funds locked for various actions from My Billing -> List Locked Funds.
If you do not have sufficient funds with Gossimer, you can pay for the Invoice(s) separately. Upon payment, your Funds will be Locked, until the Transfer completes. Click here to read how to pay for an Invoice >>
For Resellers -
1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller
2. Click on the Products -> Domain Registration -> Bulk Actions -> Bulk Transfer button.
3. Enter the Customer Email Address for which you wish to Transfer these Domains.
4. Enter values in their respective fields as explained below and proceed.
(a) Domain Information
Enter every Domain Name in a SINGLE LINE, separated by a Keyboard Return [Enter] Key, in the Domain Name field.
Mention their respective Transfer Secret/Authorization Code, on the SAME LINE as the Domain Names, separated with a comma.
IMPORTANT
In case of .CC/.TV Domain Name, you may provide a Transfer Secret/Authorization Code if the Domain Name has a Transfer Secret/Authorization Code set at the Current Registrar. Otherwise, you can simply mention the Domain Name.
It is worth noting that, Gossimer will send independent Transfer Request E-mails to the Administrative Contacts of all the Domain Names, to confirm each of the Transfers. Alternatively, if all the Domain Names are owned by the same Registrant, you may choose to send the Transfer FAX in a SINGLE letter, authorizing the Transfer for all the names.
(b) Contact Information
Select the appropriate Registrant, Administrative, Technical and Billing Contacts from the drop-down lists, for whom the Domain Names will be registered.
You may choose enable Privacy Protection for all the domain names. Click here to read what is Privacy Protection >>
It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.
5. Choose an appropriate Payment method.
Upon placing a Bulk Transfer Order, the System will display you a Confirmation message and both yours and your Customer’s Funds will be Locked. Click here to read in detail about Locked Funds >>
Gossimer will also send you an E-mail once these Domain Names Transfer has begun.
Tags: Authorization Code, Biz, Comma, Current, Current Registrar, Customer Control Panel, Customer's Funds, Domain Information, Domain Names, Domain Registration, Domain Transfer, Independent, Interface, Keyboard, List Locked Funds, Locked Funds, Privacy Protection, Registrant, Registrar, Send Fax, Single Line, Transfer Button, Transfer Request, Tv Domain Name
Gossimer has directly integrated the PayPal API within our system, such that by mentioning a few details in your interface and your Business PayPal Account, you can safely and securely collect money from your Sub-Resellers and Customers.
When your Customer/Sub-Reseller decides to pay you through this Payment Gateway, we send all the variables via an API Call to the PayPal Server, to get the transaction authenticated. All this while your Customer/Sub-Reseller continues to remain within their OrderBox Control Panel itself.
Before you Start
You will need to verify/perform the following before you start -
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Verify that you have a Business PayPal account only. You cannot integrate a Personal PayPal account with our System.
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Apply for Website Payment Pro (for US Business PayPal accounts only)
You need to apply for Website Payment Pro before you can make successful API calls to services such as DirectPayment. If you have already been approved for Pro, you also need to accept the Billing Agreement. This is sometimes overlooked by merchants who think they have already accepted this by applying for Pro, but it is indeed a separate step that must be completed after approval.
To apply for Website Payment Pro, follow these steps:
a) Login to your PayPal account [must be a Business account] from https://www.paypal.com
b) Click the Merchant Tools tab
c) From the Dropdown select
Website Payment Pro
d) On the bottom of the right column, under Getting Started, click on
Submit Application
e) Complete the 2 page form
f) Click
Go To My Account
At this point, your account will undergo an approval process by PayPal that generally takes 2-3 days. Once you have been approved for Website Payments Pro, login back into your PayPal account and complete these steps:
i) Click the Merchant Tools tab
ii) In the top right corner, click Accept Billing Agreement
iii) Click Agree
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Allow Gossimer’s PayPal API Name to make API calls on your account
a) Login to your PayPal account from https://www.paypal.com
b) Click on
Profile -> API Access -> API Access Authorization / Authorize API Access / API Authorizations
c) Click on
Add
d) Mention the API Account Name as
paypal_api1.myorderbox.com
e) Enable API Access for the following calls and click on the Save button
i) RefundTransaction
ii) GetTransactionDetails
iii) TransactionSearch
iv) DoCapture
v) DoVoid
vi) DoDirectPayment
vii) DoAuthorization
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Using PayPal Direct Payment API Gateway, you would be able to accept funds from only 55 countries. The complete list of these countries is available at http://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside.
Adding the PayPal Direct Payment API Gateway into your account consists of the following simple steps -
1. Login into your Reseller Control Panel from http://manage.gossimer.biz/reseller
2. Click on the Settings -> Finance & Billing -> Payment Gateway -> List / Add
3. Click on the Add Payment Gateway button and then on the Add a PayPal Direct Payment API Gateway link.
4. Enter the following details and Save your changes by clicking on the Submit button
Gateway Name – This Gateway Name would be shown to your Customers/Sub-Resellers, when they are about to make Payment. You can use something like “Credit Card Payment” or “Visa/Master Card” etc.
PayPal Account Username – The Username [e-mail address] you use to login into your PayPal Business account.
Currency – PayPal allows you to charge your Customers/Sub-Resellers in 6 different currencies. However, to use the PayPal Direct Payment API Gateway, you can only select USD Currency.
Currency Exchange Rate – If your Selling Currency differs from USD, we will have to convert the Order Value to the PayPal Currency, BEFORE we send your Customer/Sub-Reseller to PayPal. For this purpose the system needs a exchange rate between the two.
You may choose to maintain this exchange rate yourselves or let us maintain it for you. We download FOREX rates on a daily basis from a recognised source and update exchange rates for you. If however you wish to update the rates yourselves then you may do so by selecting the I would like to Maintain the currency exchange rate myself checkbox AND entering your own conversion rates.
Select the types of CREDIT CARDS that your merchant account supports - You need to select the types of Credit Card that are supported by your PayPal Account. The credit card types available are – Visa, MasterCard, American Express, Discover. You can also decide the sequence in which you want your Customers / Sub-Resellers to view these Card types on the payment page.
Payment Gateway Access Level for Customers and Sub-Resellers – Click here to know more about the Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers >>
Deciding whether a Sub-Reseller and Customer is Credited with the Gross Amount or Net – PayPal deducts a fee per transaction. There are two types of Transactions that can pass through your PayPal integration – Invoice/Debit Note Payment, and Add Funds. Click here to know more about the Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers >>
In case of an Add Funds Transaction, you have the option of crediting your Customers/Sub-Resellers with the NET Amount that PayPal credits you with, or choose to credit them with the gross funds and bear the charges yourselves.
IMPORTANT
If you have selected to credit a Customer/Sub-Reseller with the Net Amount in an Add Funds transaction, then you must submit either a Fixed Transaction fee (greater than 0) or a Variable Transaction fee (greater than 0).
Send me a Reminder if a transaction is pending for more than x days – In case you have not yet accepted a payment sent to you via the PayPal Payment Gateway, you can get e-mail reminders sent across to you from our system, after every x number of days, until you either Approve or Decline these payments. Click here to know how to Approve / Decline Payment Gateway transactions >>
Display Position – If you plan on adding Multiple Gateways you can select the position in which you wish to display this Gateway on your Payment Page.
IMPORTANT
1. The SuperSite contains information about the various Payment options you offer to your Customers and also presents these options at the time of purchasing Products and Services. This data is downloaded to your SuperSite from your Control Panel and cached (stored) on the SuperSite Server. Hence, you would need to refresh the cache of your SuperSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite Payment Preferences. Click here to know what is SuperSite >>
2. After you have setup the above, you must setup a PayPal Standard Checkout Gateway as well, as per the Legal guidelines mentioned by PayPal. Click here to know how >>
Tags: American Express, Api, Api Calls, Business Account, Control Panel, Gossimer, Interface, Merchant Tools, Merchants, Money, OrderBox Control Panel, Payment Gateway, Paypal, Paypal Account, Paypal Payment, Personal Account, Resellers, Tab C, Variables, Website Payments Pro, Www Paypal, www.paypal.com
Once you have installed 4images on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:
1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>
2. In the search results view, click on the domain name. This will take you to the Order details view.
3. Click on the Manage Web Hosting Service button in the lower toolbar.
4. Go to Manage Website -> Power Tools.
5. Here click on the View link under the Status column, besides the 4images Power Tool.
6. This would present you the following details about your current installation
- 4images Version
- 4images Space Utilization
- Database Name
- Database Username
- Installation Directory Name
- Admin Name (provided at the time of installation)
- Admin Email Address (provided at the time of installation)
- 4images URL
- Admin URL
Tags: Control Panel, Database Name, Details View, Directory Name, Domain Name, Glimpse, Gt 2, Gt Power, Installation Directory, Interface, Linux, Linux Hosting, Manage Web Hosting Service, Power Tool, Power Tools, Service Button, Space Utilization Database, Status Column, View 3, Web Hosting Service, Web Service
Once you have installed osCommerce on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:
1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>
2. In the search results view, click on the domain name. This will take you to the Order details view.
3. Click on the Manage Web Hosting Service button in the lower toolbar.
4. Go to Manage Website -> Power Tools.
5. Here click on the View link under the Status column, besides the osCommerce Power Tool.
6. This would present you the following details about your current installation
- osCommerce Version
- osCommerce Space Utilization
- Database Name
- Database Username
- Installation Directory Name
- Admin Name (provided at the time of installation)
- Admin Email Address (provided at the time of installation)
- osCommerce URL
- Admin URL
Tags: Control Panel, Database Name, Details View, Directory Name, Domain Name, Glimpse, Gt 2, Gt Power, Installation Directory, Interface, Linux, Linux Hosting, Manage Web Hosting Service, Power Tool, Power Tools, Service Button, Space Utilization Database, Status Column, View 3, Web Hosting Service, Web Service
Upon signing-up with Gossimer, a detailed mail containing your Control Panel Login details is sent to your e-mail address [Username].
Logging-in from the Gossimer Store Front
1. Visit http://manage.gossimer.biz
2. Mention your Username [e-mail address] and Password in the Existing Users Login area
3. Select from the Role drop-down menu
Customer Login – Customer
Reseller Login – Reseller
4. Click Login
Logging-in from the Gossimer Website
For Customers:
1. Visit http://gossimer.biz
2. Mention your Username [e-mail address] and Password in the Login area
3. Click on the Login button to continue. Through this interface you can buy new products and services from Gossimer.
IMPORTANT
If you wish to manage your existing orders, you need to click on the My Account link on the top right section of the page, after logging into our website.
Logging-in from the Control Panel Login Area
1. Visit the following URL
Customer Login – http://manage.gossimer.biz/customer
Reseller Login – http://manage.gossimer.biz/reseller
2. Mention your Username [e-mail address] and Password and click on Login.
IMPORTANT
Error Message: Invalid Email/Password, or your User account maybe Inactive or Suspended
As the error suggests, this message is displayed in either of the following events:
- The Username [e-mail address] that you have typed is inaccurate. You need to ensure that you
- are typing the Username [e-mail address] in the same case as it was entered eg. name@yourdomainname.com differs from NAME@yourdomainname.com
- there are no spaces in the beginning or at the end of the Username
- The Password that you have entered is not correct. Again this may be because of an error in typing or because you have forgotten the correct Password. In the latter’s case, please refer to Recovering a Forgotten Password below.
- Your Control Panel access has been disabled by Gossimer. Please get in touch with our Technical Support Team at support@gossimer.com to resolve this issue.
Recovering a Forgotten Password
In the event that you do not remember your current Password, you can still get access to your Control Panel by generating a Temporary Password.
1. Click on the Forgot Password link from the following URL
Customer Login – http://manage.gossimer.biz/customer
Reseller Login – http://manage.gossimer.biz/reseller
2. Enter your Username [E-mail Address] in the box provided
3. Click on Continue
You will soon receive a Temporary Password on your e-mail address [Username], that will continue to work for the next 3 days. However, it is strongly advised that you modify your Password as soon as possible, from your Settings interface, within your Control Panel.
Tags: Address Username, Area 1, Control, Control Panel Login, Correct Password, Drop Down Menu, E Mail Address, Email Account, Email Password, Error Message, Existing Users, Interface, Login Area, Login Button, Mail Control, Password Access, Reseller, Sent Mail, Technical Support Team, Website Logging
To understand and evaluate the Customer Control Panel we provide, you can use the Demo interface.
Find below the steps to create a fresh Demo Customer account.
1. Go to http://cp.onlyfordemo.net/servlet/AddCustomerServlet?validatenow=false&fromsfpage=true >>
2. Fill up the form, and follow the steps thereafter to set up your Customer account (make sure you provide an accurate email address)
3. Visit the below URL to login to your Demo Customer Account
URL: http://cp.onlyfordemo.net/customer >>
4. Once you have logged in, click on My Billing -> Add Funds to add Funds to your Account. You cannot test out some of the features of the Demo Account without adding funds to your account
5. You can make modifications to your Customer Account profile and other settings related to your Customer account. Click here to read how >>
IMPORTANT
The demo account may not function at all times, since some beta testing is also done on the demo account. Also, the demo account is reset every day. All orders placed in the demo account would be automatically deleted every 24 hours.
Feel free to explore your Demo Customer Account to the fullest.
Tags: Account Profile, Amp, Beta Testing, Customer Account, Customer Control Panel, Demo Account, Email Address, Gt 4, Interface, Servlet, Url
Once you have been issued a thawte Digital Certificate, you need to install the same on your website. You may also wish to display the thawte Trusted Site Seal that confirms to your website visitors that your site is secured by thawte and the date until when your Digital Certificate is valid.
Reference:
Click here to find instructions to retrieve your Digital Certificate >>
Click here to find instructions to install your Digital Certificate on your website >>
Click here to find detailed instructions to display the thawte Trusted Site Seal on your website >>
Tags: Digital Certificate, Interface, Nbsp, Seal, Thawte, Website Visitors
The Debug API Parameters interface allows you to enable/disable API Call Debugging, emulate individual API calls and retrieve the XML Sent and Received by our server to compare with those returned by the specific emulator for debugging. Follow the process outlined below to commence this process:
1. Login into your Reseller Control Panel from http://manage.gossimer.biz/reseller
2. Click on Settings -> API -> Debug Your API Calls
3. Select the API method (any one or all) that you want to debug and click on the Start Debugging button.
4. Mention the last n calls (between 1 to 1000) that you want us to record by mentioning a value in the text box provided.
If you have already integrated with one of our API Kits and are facing an error that you wish to debug, then proceed to the next step.
If however, you are testing our API and wish to emulate API calls, then you may do so by selecting any of the PHP API Kits that we have deployed, by clicking on it (at the bottom of the interface). Clicking on any of the API Kits link will open the respective emulator in a new browser window.
6. Once you have tried a few calls, you may compare the XML Sent/Received with the ones logged in the system, by clicking on the Refresh button in the previous browser window.
7. Once you have completed your debugging exercise, turn off Debugging by clicking on the Stop Debugging button.
IMPORTANT
- Turning on debugging for you API calls will slow them down significantly. Please turn debugging off as soon as possible to
maintain optimal performance.
- Since enabling debugging also increases the load on our server, it will automatically be turned off after 1 hour.
- Turning Debugging Off deletes the API log file, so please be sure to save the content of the textbox if you wish to refer to it later.
Troubleshooting Errors
In case you encounter an error message, please read the following links:
If you continue to face an error message, please contact our Support Team at support@gossimer.com.
Tags: Api, Browser Window, Emulator, Error Message, Exercise, Interface, New Browser, Optimal Performance, Parameters, Php, Reseller Control Panel, Xml
Once you have installed phpBB on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:
1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>
2. In the search results view, click on the domain name. This will take you to the Order details view.
3. Click on the Manage Web Hosting Service button in the lower toolbar.
4. Go to Manage Website -> Power Tools.
5. Here click on the View link under the Status column, besides the phpBB Power Tool.
6. This would present you the following details about your current installation
- phpBB Version
- phpBB Space Utilization
- Database Name
- Database Username
- Installation Directory Name
- Admin Name (provided at the time of installation)
- Admin Email Address (provided at the time of installation)
- phpBB URL
- Admin URL
Tags: Control Panel, Database Name, Details View, Directory Name, Domain Name, Glimpse, Gt 2, Gt Power, Installation Directory, Interface, Linux, Linux Hosting, Manage Web Hosting Service, Name Directory, Phpbb Installation, Power Tool, Power Tools, Service Button, Space Utilization Database, Status Column, View 3, Web Hosting Service
Welcome to the Gossimer Support Knowledge Base. Here we have listed detailed information regarding all our current Product and Service offerings and answers to your every possible query. The Gossimer Support KB has been divided into Categories indicating a particular Interface or a particular Product/Service. These have been further logically divided into Sub-Categories and Answers, detailing a particular action or query.
In the event, you are unable to locate a particular resource, please make use of the Search box provided on the top of the page or inform our Support Team at http://support.gossimer.biz/.
Tags: Amp, Chat Services, Customer Control Panel, Demo, Digital Certificates, DNS, Domain Name Registration, Domain Url, Interface, Live Chat, Search Box, Service Offerings, Support Knowledge Base, Web Hosting
You can choose to view the OrderBox interface, as well receive notification mails sent by the system in any of several different languages.
To specify your language preference
1. Go to Settings -> Primary Profile
2. Here, select the language of your choice from the drop-down box for Language Preference.
3. Once you have finished making the necessary changes, click on Modify.
Tags: Different Languages, Interface, Language Preference, Language Preferences, Notification Mails
You can choose to display the OrderBox interface, as well as the notification mails to your Customers and Sub-Resellers in any of several different languages.
To specify this language preference
1. Go to Settings -> Other Branding Settings -> Default Language.
2. Select the radio button next to the language that you wish to offer.
3. Click on Change.
This will change the language on your Storefront, the Control Panels, as well as any notification mails sent out by the system to your Customers and Sub-Resellers. However, your Customers and Sub-Resellers also have the option to set their language preference for themselves. This would over-ride your specified preference for that particular Customer or Sub-Reseller.
Tags: Default Language, Different Languages, Interface, Language Preference, Language Preferences, Notification Mails, Radio Button, Resellers, Storefront
Once you have installed Joomla! on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:
1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>
2. In the search results view, click on the domain name. This will take you to the Order details view.
3. Click on the Manage Web Hosting Service button in the lower toolbar.
4. Go to Manage Website -> Power Tools.
5. Here click on the View link under the Status column, besides the Joomla! Power Tool.
6. This would present you the following details about your current installation
- Joomla! Version
- Joomla! Space Utilization
- Database Name
- Database Username
- Installation Directory Name
- Admin Name (provided at the time of installation)
- Admin Email Address (provided at the time of installation)
- Joomla! URL
- Admin URL
Tags: Control Panel, Database Name, Details View, Directory Name, Domain Name, Glimpse, Gt 2, Gt Power, Installation Directory, Interface, Linux, Linux Hosting, Manage Web Hosting Service, Power Tool, Power Tools, Service Button, Space Utilization Database, Status Column, View 3, Web Hosting Service, Web Service
To understand and evaluate the interfaces and API we provide, you can use the Demo interface.
Find below the steps to create a fresh Demo Reseller account.
1. Go to http://cp.onlyfordemo.net/servlet/ResellerSignupServlet?&validatenow=false
2. Fill up the form, and follow the steps thereafter to set up your Reseller account (make sure you provide an accurate email address)
3. Visit the below URL to login to your Reseller Account
URL: http://cp.onlyfordemo.net/reseller
4. Once you have logged in, click on My Billing -> Add Funds to add Funds to your Account. You cannot test out some of the features of the Demo Account without adding funds to your account
5. You might wish to start with checking the flexibility and features of the system by referring to the Reseller Account Startup Guide.
IMPORTANT
The demo account may not function at all times, since some beta testing is also done on the demo account. Also, the demo account is reset every day. All orders placed in the demo account would be automatically deleted every 24 hours.
Feel free to explore your Demo Reseller Account to the fullest.
Tags: Amp, Beta Testing, Demo Account, Email Address, Flexibility, Interface, Reseller Account, Servlet, Startup Guide, Url
Once you have installed Nucleus on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:
1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>
2. In the search results view, click on the domain name. This will take you to the Order details view.
3. Click on the Manage Web Hosting Service button in the lower toolbar.
4. Go to Manage Website -> Power Tools.
5. Here click on the View link under the Status column, besides the Nucleus Power Tool.
6. This would present you the following details about your current installation
- Nucleus Version
- Nucleus Space Utilization
- Database Name
- Database Username
- Installation Directory Name
- Admin Name (provided at the time of installation)
- Admin Email Address (provided at the time of installation)
- Nucleus URL
- Admin URL
Tags: Control Panel, Database Name, Details View, Directory Name, Domain Name, Glimpse, Gt 2, Gt Power, Installation Directory, Interface, Linux, Linux Hosting, Manage Web Hosting Service, Nucleus, Nucleus installation, Power Tool, Power Tools, Service Button, Space Utilization Database, Status Column, View 3, Web Hosting Service
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