Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
You should make it a habit to change your FTP User password at regular intervals. Follow this process to modify the password for an existing FTP user:
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package.
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> FTP User Manger -> List FTP Users. This would give a list of all FTP users associated with your web hosting package.
5. In the user list view that follows, click on the user whose password you wish to change.
6. Enter the new password in the Password and Confirm password slots, and click on Submit.
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You should make it a habit to change your FTP User password at regular intervals. Follow this process to modify the password for an existing FTP user:
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> FTP User Manger -> List FTP Users. This would give a list of all FTP users associated with your web hosting package.
5. In the user list view that follows, click on the user whose password you wish to change.
6. Enter the new password in the Password and Confirm password slots, and click on Submit.
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The PHP4 version has reached its end of life and Gossimer recommends use of PHP5 version as soon as possible. In order to ensure a smooth transition, Gossimer now supports PHP5 version alongwith the existing PHP4 version for all the existing Linux Web Hosting packages.
IMPORTANT
- Support for PHP4 will be available on existing Linux Web Hosting packages only until 10th April 2008 post which the option of switching to PHP4 will be unavailable and your Linux Web Hosting package will automatically be upgraded to PHP5.
- All new Linux Web Hosting packages purchased on or after 8th February 2008 will only support PHP5.
Upgrading your website to PHP5 version
- Login to your Control Panel, search for the domain name for which you have purchased this Web Hosting package and proceed to the Order Details view. Click here to read how >>
- Click on Manage Web Hosting Service in the lower toolbar.
- In the Website Management interface pop-up that follows, click Switch to PHP5.
Reverting to PHP4 version
- Login to your Control Panel, search for the domain name for which you have purchased this Web Hosting package and proceed to the Order Details view. Click here to read how >>
- Click on Manage Web Hosting Service in the lower toolbar.
- In the Website Management interface pop-up that follows, click Switch to PHP4.
IMPORTANT
- In order to complete either of the above two actions, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the change might take upto 20 minutes to be effective.
- PHP5 is configured on Gossimer Linux Web Hosting Servers to run as CGI. Following are the requirements for PHP5 pages/scripts -
- All PHP5 files need to have the file extension .php.
- All PHP5 files need to have one of the following file permission modes -775, 771, 755, 751, 555 or 551
Recommended permission: 755
- Once you have switched to PHP5 version, you need to manually change the permissions of all your PHP5 files to one of the above mentioned permission modes, through a File Transfer Protocol (FTP) client.
- The folder in which your PHP5 files are placed should also have one of the above mentioned permission modes.
- If you switch back to PHP4 version, no permission changes are required.
- You can use only one version of PHP at a time for your website.
- You can switch between the two versions at any time.
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Follow the below mentioned process to install your Intermediate CA Certificate on your website:-
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, depending upon the type of hosting package go to the relevant path
Linux Web Hosting: Manage Website -> SSL Manager -> Add
i. Here you need to paste the Intermediate CA Certificate within the textbox titled as Bundle (Optional).
ii. Click on the Add button to submit the same.
IMPORTANT
- If you have already added a Certificate, then you need to click on the Add button and then paste your Certificate within the textbox titled as Bundle (Optional).
- In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, certificate installation might take upto 20 minutes for completion.
Windows Web Hosting: Manage Website -> Intermediate CA Certificates -> Add Certificate
i. Paste the Intermediate CA Certificate in the textbox.
ii. Click on the Add button to submit it.
IMPORTANT
When you paste your Intermediate CA Certificate, it is essential that you copy the certificate without any leading, trailing or intermediate spaces. Any spaces in your certificate would cause failure in the installation.
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If you do not wish to generate a report of your Web based traffic, you can choose to disable the option at any time. Doing this would save the disk space actually utilized for these reports, and could be done if you do not feel it necessary to monitor the usage of your site.
Follow the process mentioned below to disable Web statistics:
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> Web Statistics Manager -> Settings.
5. On this page, you would see the option to Generate Web Stats. Select No from the drop-down adjacent to this option.
This would disable all web traffic reports for your site.
IMPORTANT
In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the change might take upto 20 minutes to be effective.
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A self signed certificate does not have the signature of a noted Certificate Authority (CA); instead, it uses its own certificate request as a signature. While it may not provide the same effectiveness as a certificate provided by a trusted CA, this is much easier to procure, and you can use it until you get your actual certificate.
Follow the process mentioned below to generate your own self signed certificate from the Control Panel:
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> SSL Manager.
5. Here, click on the Generate icon.
6. Fill in the form for generating your details.
7. From the drop-down the bottom of the form, select the option Generate CSR + Self Signed Certificate.
8. Click on Generate.
This will generate the certificate for you. In order to view or backup the existing Certificate, click on Download on the subsequent page.
IMPORTANT
In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the process might take upto 20 minutes for completion.
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Comprehensive Raw Log files are made available in the Logs Folder for your website. These contain complete Web logs, FTP logs and Mail logs for your Web hosting package. The Log Files Manager in the control panel provides extremely flexible options to manage these raw log files.
Now, it is obvious that these log files consume a part of your web space. One method of optimizing your disk space would be to delete all web log files after you have generated your Web statistics reports. Follow the procedure mentioned below to do so:
1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>
2. In the search results view, click on the domain name. This will take you to the order details view.
3. Click on Manage Web Hosting Service in the lower toolbar.
4. In the Website Management interface pop-up that follows, go to Manage Website -> Web Statistics Manager -> Settings.
5. On this page, you would find the option to Purge Log Files. Selecting Yes from the drop-down adjacent to this option would delete all web log files once you have generated the requisite reports.
IMPORTANT
In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the change might take upto 20 minutes to be effective.
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Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is Inactive. The functionality associated with it cannot be used, and no one can make any modifications to the service unless it is Un-suspended.
Follow the steps below to Suspend / Unsuspend a Web Hosting Order:
1. Login to your Control Panel and search for the domain name for which you have purchased this service. Click here to read how >>
2. Click on the Domain name in the search results to get to the Order details view.
3. Here, click on the Suspend/Unsuspend Button.
a. If you wish to Suspend the Service, you need to select the check-box and enter the reason for Suspension.
b. For Unsuspending, simply unselect the check-box.
5. Click on Update.
IMPORTANT
In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, Suspension/Unsuspension process might take upto 20 minutes for completion.
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