31 Aug 10 Generating the code to put on your website
In order to use the Live Chat Service on your website, you need to retrieve the HTML code and put it on your website.
Follow the steps mentioned below to obtain the code:
1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>
2. Here, click Manage Live Chat Service. This will take you to the Registered members area.
3. Here, click the code that you require from the different types of codes listed under INTEGRATION CODE section, and copy this code to your website. Click here to know about different types of codes available >>
1. If you use the code available within the LivehelpGenie Operator software, the visitors will be visible only to the Agent who copied the code.
2. The code provided in the software is different than the one provided within the control panel.
3. Ports in the range 37643 to 37648 need to be enabled/opened for the following to work:
i. Live Chat Agent software – If this software is installed on a computer that is behind a Firewall or Proxy Server, then you need to request your System Administrator to enable/open these ports for you.
If you are connected to the Internet via a Cable/DSL ISP, then you need to contact your ISP and request them to enable these for you. Typically, Dial-up Internet users do not face port blocking issues and would not have to request their ISP for enabling these ports.
ii. Live Chat code for your website – If the web server where your website is hosted (which has the LivehelpGenie Live Chat code installed) behind a Firewall, then you need to request your Web Hosting Provider to enable/open these ports for you.
Tags: Agent Software, Area 3, Cable Dsl, Chat Code, Chat Service, Control Panel, Domain Name, Firewall, Gt 2, HTML, Html Code, Integration Code, Internet Users, Isp, Live Chat, Live Chat Service, Members Area, Operator Software, Ports, Proxy Server, Registered, System Administrator, Web Hosting, Web Hosting Provider, Web Server
18 Aug 10 What is Cache?
Cache refers to copies of previously accessed Web pages and associated files are stored on a user’s computer or on computers operated by an ISP. A cache merely stays between the server (web servers storing websites) and clients (website viewers), and saves copies of data retrieved, such as HTML pages, and images. Now, when the viewer makes a request for the same data again, it can be served from the cache itself instead of making a fresh query to the original server.
Caches can be classified on basis of their levels of operation, as follows:
1. Browser Caches: The cache setting on your web browser saves content specifically for you. It takes up a portion of your computer’s storage to save copies of the pages you have visited. Its functioning is fairly simple – it simply checks whether the page you are requesting has been visited in the current session, since the browser was started.
The functioning of this cache becomes evident when you hit the BACK button in your browser. Notice the difference in the time it takes to load the same (last visited previously) page now, than it did before (on first request).
2. Proxy Caches: Web proxy caches cater to a large number of users. They are deployed with the aim of reducing network traffic. Proxies serve several users just the way your browser cache serves your purpose. Proxy caches are most useful when it comes to serving the most popular content.
These are often setup by ISPs on their firewalls, and not by the client. For them to function effectively, it is vital that all requests from the clients be retrieved through the proxy. Now, this can be done either by
- the clients themselves, by configuring their browsers to look through a particular proxy, or
- by the underlying network, storing all responses itself so that the clients do not have to bother with the setup.
3. Gateway Caches: Gateway caches are also known as reverse proxy caches. These are generally setup by website administrators to improve the performance and reliability of their websites.
Content delivery networks (CDNs) have linked servers throughout the Internet that help reduce network congestion and server overload for content delivered to many users, serving as gateway caches. Akamai is an example of such CDNs.
Caches are used for 2 main reasons
- To reduce loading time for frequently visited websites: When a previously visited page is available in the cache, it serves the page directly – thus taking less time to fulfill the request and display the necessary information. In this way, web sites are loaded much faster.
- To decrease network traffic: When a previously stored copy of a website is retrieved instead of a fresh request being made to the server, it helps save on data transfer. This is invaluable, since most hosting companies would charge for data transfer.
Tags: Aim, Browser Cache, Browser Caches, Browser Notice, Browser Setting, Cache Cache, Content delivery networks, Firewalls, HTML, Html Pages, Isp, Isps, Network Traffic, Proxies, Reliability, Reverse Proxy, Server Caches, Server Web, Storage, Web Browser, web browser saves content, Web Pages, Web Proxy Caches, Web Servers, web servers storing websites, Website Administrators
17 Aug 10 Eudora
Follow the steps detailed below to use Eudora to send/receive mails.
1. Start Eudora and on the Tools menu, click Options.
2. Under the Getting Started section, type the name that you want others to see when you send a message, in the Real name field. In Email address, type in your email address which should be of type user@yourdomainname.com. You need to mention the Mail Server (Incoming) as pop.yourdomainname.com or imap.yourdomainname.com depending upon the type of account (POP or IMAP) you wish to set up. Mention your complete email address in the User Name field. The SMTP Server (Outgoing) address in any case will be entered as smtp.yourdomainname.com. Check the Allow authentication checkbox.
3. Select POP or IMAP under the Incoming Mail section according to the server you have specified in the previous section. Then click OK.
4. Under the File menu, click on Check Mail and provide the password for your email account to download the messages.
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. Close the Eudora client.
b. Locate the directory in your computer where Eudora is installed. The directory path would be something like C:Program FilesQualcommEudora.
c. This directory has a folder named extrastuff, which has a file esoteric.epi.
d. Drag this file into the main Eudora directory.
e. Start Eudora and on the Tools menu, click Options.
f. Under the Ports option, enter the alternate port number 2525 in the field provided for SMTP Port.
g. Click OK to save the changes.
Tags: Account Pop, Address Type, Authentication, C Program, Check Mail, Click Options, Default Port, Directory Path, Email Account, Eudora Client, Gossimer, Imap, Incoming Mail, Isp, ISPs block port, Mail Section, Mail Service, Outgoing Mail Server, Qualcomm, Server Smtp, SMTP Port, Smtp Server
17 Aug 10 Downloading and Installing the LivehelpGenie Agent Client software
In order to use your Live Chat Service, you need to download and install the Agent module software. This software connects your support Operators to the Live Help client.
1. This software requires Microsoft .NET runtime to be installed on your machine. If you do not have it, download the same from http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe.
2. Ports in the range 37643 to 37648 need to be enabled/opened for the following to work:
i. Live Chat Agent software – If this software is installed on a computer that is behind a Firewall or Proxy Server, then you need to request your System Administrator to enable/open these ports for you.
If you are connected to the Internet via a Cable/DSL ISP, then you need to contact your ISP and request them to enable these for you. Typically, Dial-up Internet users do not face port blocking issues and would not have to request their ISP for enabling these ports.
ii. Live Chat code for your website – If the web server where your website is hosted (which has the LivehelpGenie Live Chat code installed) behind a Firewall, then you need to request your Web Hosting Provider to enable/open these ports for you.
To download the software, follow the steps mentioned below:
1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>
2. Here, click Manage Live Chat Service. This will take you to the Registered members area.
3. On this page, in the MISCELLANEOUS section at the bottom of the left-hand side margin, click Download software.
Once the software is downloaded, install it on your (or all the Agent’s) PC. You must provide your Agent login details to connect to and use the Service.
Tags: Agent Login, Agent Software, Area 3, Cable Dsl, Chat Code, Chat Service, Client Software, Dotnetfx, Dsl Isp, Firewall, Gt 2, Internet Users, Isp, Left Hand Side, Live Chat, Live Chat Service, Live Help, Members Area, Microsoft, module software, Proxy Server, Registered, Side Margin, Support Operators, System Administrator, Web Hosting, Web Hosting Provider, Web Server
15 Aug 10 Mozilla Thunderbird
Follow the steps detailed below to use Mozilla Thunderbird to send/receive emails.
1. Start Mozilla Thunderbird. On the File menu, click New -> Account.
2. In the Account Wizard dialog box, select Email account and then click Next.
3. In the Your Name box, type the name that you want others to see when you send a message, and your complete email address of the type user@yourdomainname.com in the Email Address field and then click Next.
4. In this dialog box, select the type of incoming server (POP or IMAP) as per your choice. Incase you choose POP, you need to enable the Use Global Inbox checkbox as shown below.
If you choose IMAP, the Use Global Inbox checkbox will automatically disappear.
5. Enter the Incoming Server as pop.yourdomainname.com if you selected POP in the above step and imap.yourdomainname.com if you selected IMAP.
The Outgoing Server address in any case will be entered as smtp.yourdomainname.com. Once this is done, click Next.
6. In the Incoming User Name field, enter your complete email address of the type user@yourdomainname.com.
7. In the Account Name field, you can enter any name via which you would like to refer this mailbox (Sales, Support, etc.) Once this is entered, click Next.
8. The Congratulations! dialog box should appear next. You can select the Download messages now checkbox and click Finish.
Your messages will start downloading and will be visible in Local Folders under Inbox by default.
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. In Mozilla Thunderbird, on the Tools menu, click Account Settings.
b. Click on Outgoing Server (SMTP). In the Outgoing Server (SMTP) Settings section as seen in the below image, select entry for your domain name and click Edit.
c. Replace the default port number 25 with the alternate port number 2525.
d. Click OK in the SMTP Server and Account Settings windows to save the changes.
Tags: Account Wizard, Address Field, Default Port, Folders, Gossimer, Imap Server, Inbox, Incoming Server, Isp, Isps, ISPs block port, Mail Service, Mozilla Thunderbird, Outgoing Mail Server/SMTP Service, Outgoing Mail Server, Outgoing Server, Server Address, Server Pop, Server Smtp, SMTP Port, Smtp Service, Wizard Dialog
14 Aug 10 Domain Name Expiry / Domain Name put on Parking Page
Whenever a particular domain name is not renewed till the Expiry date, it would slip into the Renewal Grace Period. This Renewal Grace Period would be for 40* days (for most domain name extensions). All such domain names would be put on a Temporary Commercial Parking Page, which would indicate that the domain name has Expired. During this period, any website and mails associated with the domain name would become non-functional.
IMPORTANT
* The Renewal Grace Period for domain names under the following extensions vary as mentioned below:
- Renewal Grace Period for .EU Domain Names
The concept of Renewal Grace Period for .EU domain names is slightly different. Every .EU domain name will Expire exactly 1 year from the date of Registration (since the maximum length of registration is only a year). However, the Renewal Grace Period will be only till the second last day of the expiring month (penultimate day of the month), post which the domain name will be deleted. Thus, different .EU domain names may have different Renewal Grace Periods. Lets take a couple of examples to demonstrate this -
-
abc.eu gets Registered on 24 Jul, 2006. This domain name will Expire on 24 Jul, 2007. If abc.eu is not renewed before its Expiry Date ie. 24 Jul, 2007, it would be redirected to a temporary parking page until it is Renewed.
If the domain name is not renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month). This domain name will have a Renewal Grace period of 6 days. It will slip into Redemption Grace Period after 31 Jul, 2007.
-
pqr.eu gets Registered on 27 Jul, 2006. This domain name will Expire on 27 Jul, 2007. If pqr.eu is not renewed before its Expiry Date ie. 27 Jul, 2007, it would be redirected to a temporary parking page until it is Renewed.
If the domain name is not renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month). This domain name will have a Renewal Grace period of 3 days. It will slip into Redemption Grace Period post 31 Jul, 2007.
-
xyz.eu gets Registered on 31 Jul, 2006 and will Expire on 31 Jul, 2007. If the domain name is not renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month) and will not have any Renewal Grace Period. It will slip into Redemption Grace Period post 31 Jul, 2007.
xyz.eu would not be redirected to a temporary parking page since the domain name would be deleted before it actually Expires.
-
- Renewal Grace Period for .INFO Domain Names
.INFO domain names will have a 15 day Renewal Grace Period.
- Renewal Grace Period for .UK Domain Names Renewal Grace Period in a .UK domain name is quite different from other extensions. Any website/emails associated with a .UK domain name will stop resolving once the domain name Expires.
You may Renew your .UK domain name anytime from 6 months before its Expiry, upto 97 days after its Expiry. If you do not Renew your domain name within 97 days after its Expiry, it would be automatically Deleted by the Registry.
It is important to note that there is no concept of a Redemption Grace Period in case of a .UK domain name.
- Renewal Grace Period for .WS Domain Names A .WS domain name will have a Renewal Grace Period of 30 days. However, to ensure that the current Registrant retains the ownership of the domain name, it is highly recommended that the domain name is renewed before it Expires.
- Renewal Grace Period for Third Level .COM/.NET/.ORG Domain Names Third Level .COM/.NET/.ORG domain names under the extensions -
.EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM, .JPN.COM, .UY.COM, .ZA.COM, .BR.COM,
.CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COMwill have a Renewal Grace Period of 5 days.
When a domain name** Expires, the Registry Auto-Renews it and locks our funds for the same. However, the Auto-Renewal action is not immediate, but is queued up for execution. This often takes up to 48 hours to complete.
IMPORTANT
-
Due to the above process in place, all Expired domain names (except the ones under the extensions listed below) display the Expiry Date one year ahead of the actual date on which the domain name has already Expired, in the Registry Whois -
.BIZ, .US, .UK, .EU, .WS, .EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM,
.JPN.COM, .UY.COM, .ZA.COM, .BR.COM, .CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM
-
** Domain names under the following extensions will not be Auto-Renewed by the respective Registry once they Expire -
.BIZ, .US, .UK, .EU, .WS, .EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM,
.JPN.COM, .UY.COM, .ZA.COM, .BR.COM, .CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM
Now, if you were to add another Renewal action, the domain name would get Renewed for an additional year, even though you do not wish it to get Renewed for any more years than you requested.
To avoid this situation, the Parking Action is maintained under process. The domain name would bear the following status at this stage –
Action Requested: Parking of <domain name>
Status of the action: Awaiting update at Registry
Once the execution is completed at the Registry, our system will complete the Parking action and readily Renew your domain name.
After you have Renewed the domain name, it would take around 24-48 hours for DNS propagation to complete World-wide and the actual website to start resolving properly and mails to be received on the domain name.
IMPORTANT
During this DNS propagation period, your website may intermittently revert to the Parking Page and then change again to your actual website, depending on how ISP caches refresh. However, if you have already Renewed your domain name, do not Renew your domain name again. The parking page will automatically get removed as soon as the DNS propagation completes.
If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted. However, should there be no back-order for the domain name, you would still have the option to Redeem it.
Reference:
Click here to know more about Domain Name Deletion >>
Click here to know more details about the Redemption Grace Period >>
Tags: Abc, DNS, Domain Name Expiry, Eu Domain Name, Eu Domain Names, European Union, Expiry Date, Grace Period, Grace Periods, Isp, Maximum Length, Redemption, Sinc, Such Domain
11 Aug 10 Reissuing your Digital Certificate
You may reissue your Digital Certificate at anytime prior to its Expiry. You would generally need to reissue your Digital Certificate in the event that
- you lose your Private Key,
- you lose your Private Key Passphrase,
- your Private Key file gets compromised due to the server being hacked,
- you wish to make changes to the domain name for which you have issued a Digital Certificate – This could be because of
- Host name was left out when the Key/CSR pair was generated on the server (For example, the Private Key/CSR pair was generated on the server for yourdomain.com but domain name being secured is www.yourdomain.com)
- Incorrect host name filled in when the Key/CSR pair was generated on the server (For example, the Private Key/CSR pair was generated on the server for secure.yourdomain.com but domain name being secured is shoppingcart.yourdomain.com)
- Host name changes, provided that the top-level domain name remains the same (For example, the Certificate was requested for secure.yourdomain.com but the secure area is now being moved to shopping.yourdomain.com)
- Host name was left out when the Key/CSR pair was generated on the server (For example, the Private Key/CSR pair was generated on the server for yourdomain.com but domain name being secured is www.yourdomain.com)
- you wish to change the Web Server Software Platform where your Digital Certificate has been installed – This could be because of
- Incorrect server software was selected during the enrollment process
- Web Server software platform has been upgraded to the latest version
- Moving to a different ISP or Hosting Company
- Incorrect server software was selected during the enrollment process
- your Organizational Unit changes
- your Technical Contact details change
- If Privacy Protection is enabled for the Domain Name, it needs to be disabled while reissuing the Digital Certificate. Privacy Protection may be enabled again once the Certificate has been reissued.
Click here to read how to enable/disable Privacy Protection >>
Follow the below mentioned process to reissue your Digital Certificate from your Control Panel:
- Login into your Control Panel, search for the Digital Certificate and click on the same to go to the Order details view. Click here to find instructions to accomplish this >>
- Click on the Reissue Certificate button.
- Mention your new Certificate Signature Request in the text box and click on the Reissue Certificate button.
Once thawte reissues your Certificate, you may retrieve the same from within your Control Panel and install the same on your web server.
Click here to find instructions on how to check the status of your Digital Certificate and retrieve your reissued Digital Certificate >>
Click here to read how to install your Digital Certificate on your web server >>
- In case your reissue request is rejected and the Digital Certificate is Revoked by thawte, then
- you will not be eligible for a refund and
- you need to delete the Digital Certificate. Click here to know how to delete a Digital Certificate Order >>
- you will not be eligible for a refund and
- If you have secured multiple servers through Additional License(s) purchased for a Digital Certificate and the Digital Certificate gets reissued, you need to install the reissued Certificate on all the servers. However, you will not be required to purchase Additional License(s) for the reissued Certificate. Click here to read about Additional Licenses in detail >>
Tags: Contact Details, Csr, Digital Certificate, Domain Name Details, Expiry, Host Name, Hosting Company, Incorrect server software, Isp, Key File, Key Passphrase, Level Domain Name, Nbsp, Organizational Unit, Passphrase, Privacy Protection, Private, Private Key, Software Platform, Top Level Domain, Unit Changes, Web Server, Web Server Software, Web Server software platform, www.yourdomain.com, Yourdomain
10 Aug 10 Microsoft Outlook 2003
Follow the steps described below to use Microsoft Outlook 2003 to send/receive emails from your Email account.
1. Start Microsoft Outlook 2003. On the Tools menu, click E-mail Accounts.
2. Select Add a new e-mail account and click Next.
3. Under Server Type, click the appropriate incoming mail server type and then click Next.
4. Under the User Information area, type the name that you want others to see when you send a message, in the Your Name field. Incase you selected POP3 as the incoming mail server in the above step, enter the Incoming mail server as pop.yourdomainname.com. If you selected IMAP as the incoming mail server, then the mail server you need to use is imap.yourdomainname.com. The SMTP server address in any case will be entered as smtp.yourdomainname.com. Type your complete email address and the corresponding password in the User Name and Password boxes respectively under Logon Information.
5. Now click More Settings button and select the Outgoing Server tab. Here you need to check the My outgoing server (SMTP) requires authentication checkbox. Once that is entered, click OK.
6. Click Finish to close the E-mail Accounts dialog box.
7. Now under Send/Receive button, click Send/Receive All and the mails will be downloaded.
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. In Microsoft Outlook 2003, on the Tools menu, click E-mail Accounts.
b. Select View or change existing email accounts and click Next.
c. Select the email account you wish to modify and click Change.
d. In the Internet E-mail Settings section, click More Settings.
e. Under the Advanced tab, replace the default port number 25 with the alternate port number 2525 in the field provided for Outgoing server (SMTP).
f. Click OK, Next and then Finish to save the changes.
Tags: Authentication, Default Port, E Mail Account, Email Account, Email Accounts, Gossimer, Imap Mail, Incoming Mail Server, Information Area, Isp, Mail Accounts, Mail Box, Mail Server Type, Mail Service, Microsoft Outlook 2003, New E Mail, New E Mail Account, New Mail, Outgoing Mail Server, Outgoing Server, Password Boxes, Pop3 Mail, Server Mail, Server Tab, Settings Button, Smtp Server Address, User Information
09 Aug 10 Outlook Express
Follow the steps detailed below to use Microsoft Outlook Express 6.0 to send/receive emails from your Email account.
1. Start Outlook Express 6.0. On the Tools menu, click Accounts.
2. In the Internet Accounts dialog box, click Add, and then click Mail.
3. In the Display name box, type the name that you want others to see when you send a message, and then click Next.
4. In the E-mail address box, type the e-mail address for the account that you are using (for example, user@yourdomainname.com), and then click Next.
5. Under E-mail Server Names, click the appropriate incoming e-mail server type (Post Office Protocol version 3 [POP3] is the default type).
6. Incase you selected POP3 as the incoming mail server in the above step, enter the Incoming mail server as pop.yourdomainname.com. If you selected IMAP as the incoming mail server, then the mail server you need to use is imap.yourdomainname.com. The SMTP server address in any case will be entered as smtp.yourdomainname.com. Once this is done, click Next.
7. Type your complete email address and password in the Account name and Password boxes respectively and then click Next.
8. The next window that you see reads “Congratulations, you have successfully entered all of the information required to set up your account. To save these settings, click Finish.
9. Now again open the Internet Accounts dialog box referring to steps 1 and 2. In the Mail view, you will see the Account you have just added. Now you need to click Properties.
10. Under the Servers tab, you need to check the checkbox My server requires authentication placed under Outgoing Mail Server. Once this is done, click Apply and close the Internet Accounts dialog box.
11. Now under Send/Receive button, click on Send and Receive All and the mails will be download and visible when you click on Inbox which is located in the List of Local Folders as shown below.
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. In Outlook Express, on the Tools menu, click Accounts.
b. Select the email account you wish to modify and click Properties.
c. Under the Advanced tab, replace the default port number 25 with the alternate port number 2525 in the field provided for Outgoing mail (SMTP).
d. Click OK and then Close to save the changes.
Tags: Internet Accounts dialog box referring, Internet Accounts dialog box, Isp, ISPs block port, Mail Server, Microsoft, Outgoing Mail Server/SMTP Service, Post Office
03 Aug 10 Entourage 2004
Follow the steps detailed below to use Entourage 2004 to send/receive emails.
1. Start Entourage. Click Tools -> Accounts.
2. In the Accounts window, click New.
3. The Account Setup Assistant will start. Click the Configure account manually button.
4. In the New Account dialog box, select the Account type as POP or IMAP as per your choice.
5. Provide the relevant information in the following fields -
- Account name – you can enter any name via which you would like to refer this mailbox (Sales, Support, etc.)
- Name – the name that you want others to see when you send a message
- E-mail address – your email address such as user@yourdomainname.com
- Account ID – your email address such as user@yourdomainname.com
- POP/IMAP Server (Incoming Server) - pop.yourdomainname.com if you choose POP and imap.yourdomainname.com if you choose IMAP
- Password – password for your email account
- SMTP server – smtp.yourdomainname.com
Then, click the Click here for advanced sending options button under Sending mail section.
6. Select the checkbox labeled SMTP server requires authentication and set authentication to Use same settings as receiving mail server.
7. Click OK in the Edit Account window and then close the Accounts window to save your settings. Your account is now configured to send and receive mails.
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. Many ISPs block port 25 in order to minimize the amount of spam sent using their network. If you are facing issues sending mails using the default port 25, you can confirm with your ISP whether port 25 is indeed blocked by them.
To circumvent this, Gossimer allows you to use an alternate port 2525 for sending mails if port 25 is blocked -
a. In Entourage, on the Tools menu, click Accounts.
b. In the Accounts window, the email account configured is listed. Select the account and click Edit.
c. This will bring up the Edit Account window.
Click the Click here for advanced sending options button under Sending mail section.
d. In the Override default SMTP port field, replace the default port number 25 with the alternate port number 2525.
e. Click OK in the Edit Account window to save the changes.
Tags: Account Id, Account Setup Assistant, Account Smtp, Authentication, Checkbox, Click Tools, Default Port, E Mail, Elect, Email Account, Entourage, Gossimer, Imap, Incoming Server, Isp, ISPs block port, Mail Section, Mail Server, Outgoing Mail Server/SMTP Service, Outgoing Mail Server, Section 6, Sending Mail, Server Pop, Server Smtp
Gossimer Promotions and Announcements
- TechSupport Notifications February 28, 2010Technical support information and notifications […]
- PHP4 Discontinuation - 18th September September 7, 2009As announced earlier, PHP4 will not be supported on our Linux Hosting Servers from the 18th of September, 2009. Please pass on this information to your Customers and Resellers to ensure that they can update their websites to work with PHP5. […]
- .CN Launch - Coming Soon August 16, 2009We are glad to announce the launch of .CN - the most popular and fastest growing ccTLD worldwide. The .CN domain extension has seen an exemplary growth since its launch throughout the world. Earlier this year, .CN crossed over 13 million registrations to become the second most registered domain extension after .COM. Moreover, with China now representing the […]
- Live Chat Product Discontinuation - Moved to 18th August August 16, 2009Based on feedback that we received from several Resellers, we have decided to postpone the Live Chat discontinuation to the August of 18th, 2009 at 12:30 UTC. From the 18th of August, it will not be possible to purchase new Live Chat packages but exisiting packages will continue to function normally. […]