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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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03 Sep 10 Installing osCommerce

Follow the below mentioned process to install the osCommerce Power Tool on your website:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools. This will present you with a list of Power Tools offered.
 

IMPORTANT

If you have already installed the osCommerce Power Tool, then instead of the Install link, the Uninstall link would be visible. You may view the details of the existing installation by clicking on the View link under the Details column.

 

5. In order to install osCommerce, click on Install link under the Status column.

6. In order to install the osCommerce Power Tool you would need to simply input the following details -

i. Database Name – select the database from the drop-down list.
 

IMPORTANT

osCommerce is a database-driven Power Tool. Hence, your hosting package needs to include at least one database. If a database is not included in your current hosting package, the following steps need to performed -

  1. You need to upgrade your package by adding a database. Click here to read how to upgrade your package >>

  2. You need to configure your database. Click here to read how to configure your database >>

ii. Database Username – select (one of) the Database User(s) whom you have associated with this database, from the drop-down list.
 

iii. Database User’s Password – provide the password of the Database User, you selected above.
 

IMPORTANT

The Database User’s Password you input above has to match the Password you entered while adding this User in the Database Manager interface. In the event that you can not recall this Database User’s Password, you need to reset the same before continuing. Click here to find instructions on how to reset the Password of a Database User >>
 

iv. Directory Name – you need to input a new sub-directory name where you want the osCommerce Power Tool to be installed on your website. This sub-directory will be directly under your web directory. You need to provide the directory name without any trailing forward-slash (/).
 

IMPORTANT

Confirm that you have sufficient Web Space and Database Space before continuing the osCommerce installation, by referring the information provided in the interface.

Should you not have enough Web and/or Database Space, you would need to upgrade your package. Click here to read how to upgrade your package >>
 

7. Click on the Install button to complete the osCommerce installation.

 

Besides the above information, you need to provide a few details about the osCommerce Administrator:

1. Admin Name – This is the name of the person who will be administering the osCommerce installation.

2. Password – This is the Administrator’s Password.

3. Confirm Password – Re-enter the Administrator’s Password to confirm the same.

4. Admin Email – Mention the Administrator’s Email Address where important notifications will be sent by the osCommerce Power tool.

Once osCommerce is installed, you can click on the View link under the Details column, to view the details related to osCommerce.
 

IMPORTANT

URL of the

URL of the

 

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03 Sep 10 Viewing details of your existing Nucleus installation

Once you have installed Nucleus on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools.

5. Here click on the View link under the Status column, besides the Nucleus Power Tool.

6. This would present you the following details about your current installation

  • Nucleus Version
  • Nucleus Space Utilization
  • Database Name
  • Database Username
  • Installation Directory Name
  • Admin Name (provided at the time of installation)
  • Admin Email Address (provided at the time of installation)
  • Nucleus URL
  • Admin URL

 

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29 Aug 10 Viewing details of your existing WordPress installation

Once you have installed WordPress on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools.

5. Here click on the View link under the Status column, besides the WordPress Power Tool.

6. This would present you the following details about your current installation

  • WordPress Version
  • WordPress Space Utilization
  • Database Name
  • Database Username
  • Installation Directory Name
  • Admin Name (provided at the time of installation)
  • Admin Email Address (provided at the time of installation)
  • WordPress URL
  • Admin URL

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25 Aug 10 How do I set the home or default page for my website?

The home or default page is the first page that is displayed to any visitor when they type your domain name in their web browser. To set a particular page as your home page, you need to name it as any of the following:

Windows Hosting Linux Hosting

     

  • index.html
     
  • index.htm
     
  • index.shtml
     
  • index.asp
     
  • index.aspx
     
  • default.html
     
  • default.htm
     
  • default.shtml
     
  • default.asp
     
  • default.aspx
     
  • home.html
     
  • home.htm
     
  • home.shtml
     
  • home.asp
     
  • home.aspx
  •  

     

  • index.html
     
  • index.htm
     
  • index.php
     
  • index.php3
     
  • index.php4
     
  • index.shtml
     
  • default.html
     
  • default.htm
     
  • default.php
     
  • home.html
     
  • home.htm
     
  • home.php
     
  • index.pl
     
  • home.pl
     
  • default.pl
  •  

When there is a request for your website, the server will look for any of the above files, and if available, display it as your home page.

IMPORTANT

The order specified above is important when it comes to setting your home page. In the unlikely event that you have used more than one of the above file names, the same order will be followed for selection of the home page. So, if you have a file named index.htm as well as a file named home.html, then index.htm will be your home page.

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22 Aug 10 Installing WordPress

Follow the below mentioned process to install the WordPress Power Tool on your website:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools. This will present you with a list of Power Tools offered.

IMPORTANT

If you have already installed the WordPress Power Tool, then instead of the Install link, the Uninstall link would be visible. You may view the details of the existing installation by clicking on the View link under the Details column.

5. In order to install WordPress, click on Install link under the Status column.

6. In order to install the WordPress Power Tool you would need to simply input the following details -

i. Database Name – select the database from the drop-down list.

IMPORTANT

WordPress is a database-driven Power Tool. Hence, your hosting package needs to include at least one database. If a database is not included in your current hosting package, the following steps need to performed -

  1. You need to upgrade your package by adding a database. Click here to read how to upgrade your package >>

  2. You need to configure your database. Click here to read how to configure your database >>

ii. Database Username – select (one of) the Database User(s) whom you have associated with this database, from the drop-down list.

iii. Database User’s Password – provide the password of the Database User, you selected above.

IMPORTANT

The Database User’s Password you input above has to match the Password you entered while adding this User in the Database Manager interface. In the event that you can not recall this Database User’s Password, you need to reset the same before continuing. Click here to find instructions on how to reset the Password of a Database User >>

iv. Directory Name – you need to input a new sub-directory name where you want the WordPress Power Tool to be installed on your website. This sub-directory will be directly under your web directory. You need to provide the directory name without any trailing forward-slash (/).

IMPORTANT

Confirm that you have sufficient Web Space and Database Space before continuing the WordPress installation, by referring the information provided in the interface.

Should you not have enough Web and/or Database Space, you would need to upgrade your package. Click here to read how to upgrade your package >>

7. Click on the Install button to complete the WordPress installation.

Besides the above information, you need to provide a few details about the WordPress Administrator:

1. Admin Name – This is the name of the person who will be administering the WordPress installation.

2. Password – This is the Administrator’s Password.

3. Confirm Password – Re-enter the Administrator’s Password to confirm the same.

4. Admin Email – Mention the Administrator’s Email Address where important notifications will be sent by the WordPress Power tool.

Once WordPress is installed, you can click on the View link under the Details column, to view the details related to WordPress.

IMPORTANT

URL of the

URL of the

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22 Aug 10 Installing PHP-Nuke

 

Follow the below mentioned process to install the PHP-Nuke Power Tool on your website:

 

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools. This will present you with a list of Power Tools offered.
 

IMPORTANT

If you have already installed the PHP-Nuke Power Tool, then instead of the Install link, the Uninstall link would be visible. You may view the details of the existing installation by clicking on the View link under the Details column.

 

 

5. In order to install PHP-Nuke, click on Install link under the Status column.

6. In order to install the PHP-Nuke Power Tool you would need to simply input the following details -

 

 

i. Database Name – select the database from the drop-down list.
 

 

 

IMPORTANT

PHP-Nuke is a database-driven Power Tool. Hence, your hosting package needs to include at least one database. If a database is not included in your current hosting package, the following steps need to performed -

 

 

  1. You need to upgrade your package by adding a database. Click here to read how to upgrade your package >>

  2. You need to configure your database. Click here to read how to configure your database >>

 

ii. Database Username – select (one of) the Database User(s) whom you have associated with this database, from the drop-down list.
 

iii. Database User’s Password – provide the password of the Database User, you selected above.
 

 

 

IMPORTANT

 

The Database User’s Password you input above has to match the Password you entered while adding this User in the Database Manager interface. In the event that you can not recall this Database User’s Password, you need to reset the same before continuing. Click here to find instructions on how to reset the Password of a Database User >>
 

 

iv. Directory Name – you need to input a new sub-directory name where you want the PHP-Nuke Power Tool to be installed on your website. This sub-directory will be directly under your web directory. You need to provide the directory name without any trailing forward-slash (/).
 

IMPORTANT

Confirm that you have sufficient Web Space and Database Space before continuing the PHP-Nuke installation, by referring the information provided in the interface.

Should you not have enough Web and/or Database Space, you would need to upgrade your package. Click here to read how to upgrade your package >>
 

 

 

7. Click on the Install button to complete the PHP-Nuke installation.

 

Besides the above information, you need to provide a few details about the PHP-Nuke Administrator:

1. Admin Name – This is the name of the person who will be administering the PHP-Nuke installation.

2. Password – This is the Administrator’s Password.

3. Confirm Password – Re-enter the Administrator’s Password to confirm the same.

4. Admin Email – Mention the Administrator’s Email Address where important notifications will be sent by the PHP-Nuke Power tool.

Once PHP-Nuke is installed, you can click on the View link under the Details column, to view the details related to PHP-Nuke.
 

IMPORTANT

URL of the

URL of the

 

 

 

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21 Aug 10 Viewing details of your existing 4images installation

 

Once you have installed 4images on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:

 

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools.

5. Here click on the View link under the Status column, besides the 4images Power Tool.

6. This would present you the following details about your current installation

  • 4images Version
  • 4images Space Utilization
  • Database Name
  • Database Username
  • Installation Directory Name
  • Admin Name (provided at the time of installation)
  • Admin Email Address (provided at the time of installation)
  • 4images URL
  • Admin URL

 

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21 Aug 10 Branded File Extensions (Custom MIME types)

This is a feature exclusive to Gossimer, and is available ONLY with our Linux Hosting Packages. Using this feature, you can have your own branded extensions for web pages on your site, and assign them to any file types. For instance, you can choose to name your Excel files with the extension .data, or your image files .picture and so on!

Assigning branded file extensions

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Web Server Manager -> Branded File Extensions -> Add Branded Extension.

5. Here, in the File Extension field, specify your custom file extension e.g. .brand, .mine or any other extension you wish to have for a particular Content Type.

6. Choose the appropriate content type for which you wish to apply that extension. You can either choose one from the existing types or add your own content type.

7. Once you have specified these details, click on Add Branded Extension.

 

Modifying branded file extensions

1. Perform steps 1-3 mentioned in the above process.

2. In the Website Management interface pop-up that follows, go to Manage Website -> Web Server Manager -> Branded File Extensions -> List Branded Extensions.

3. Click on the File Extension link to go to the Branded Extension Details page for that specific extension.

4. Modify the File Extension and/or Content Type for this extension, and click on Modify Branded Extension.

Disabling branded file extensions

1. Perform steps 1-2 mentioned in the above (modifying branded file extensions) process.

2. Select the checkbox adjacent to one or more file extensions which you wish to disable.

3. Click on Delete button and confirm the action by clicking on OK.

 

IMPORTANT  

In order to complete the action, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, each one of the above mentioned actions might take upto 20 minutes to be effective.

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20 Aug 10 Domain Name Registration

Gossimer allows you extreme flexibility in setting your Selling Price for your Customers and Sub-Resellers for your Domain Registration Services. Typically, the Pricing module used by the system is a Slab based one, where you can offer automated discounts to your high volume Customers and Sub-Resellers. Setting your Selling Price for the Domain Registration Services is a mere 2 step process.

Step 1: Set your Pricing Slabs

You can define the Pricing Slabs depending upon the Total Receipts of your Customers/Sub-Resellers<#start hosting#> or the number of Hosting (Web Hosting [Linux and Windows] Orders + Email Hosting Orders) Orders purchased by your Customers/Sub-Resellers<#end hosting#>. The Selling Price to each Customer/Sub-Reseller is determined at the time of purchase depending upon the Total Receipts, the number of Hosting (Web Hosting [Linux and Windows] Orders + Email Hosting Orders) Orders, your Slab Pricing and the Customers’/Sub-Resellers’ Specific Pricing.

Reference:

Concept of Total Receipts explained in detail >>
Understanding Pricing Slabs >>

How to set Pricing Slabs?

1. Login to your Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Settings -> Set Pricing, Plans and Promos.

3. Click on the Domain Registration Product to set its Discount Slabs for your Sub-Resellers and/or Customers, and click on Update.

4. Add as many Slabs as required, in this manner.

Step 2: Setting your Selling Price

Once you have set your Pricing Slabs, you can move on to specifying the Selling Price for each of the Slabs. You can specify the Pricing individually for each of the configurations. To do this, follow the steps mentioned below:

1. Login to your Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Settings -> Set Pricing, Plans and Promos.

3. Click on the Domain Registration Product.

4. On the succeeding page, you will find a list of Top Level Domains that you have chosen to sell. Click on the TLD whose Pricing you wish to set.

5. Enter the Selling Price for your Customers and/or Sub-Resellers for all the Slabs. (Note that if you leave the value for any Slab empty, the value of the preceding Slab for that plan would be considered for this Slab. The base Slab, however, can not be empty.)

6. Click on Update Pricing.

IMPORTANT

The SuperSite and PartnerSite contains Pricing information about the Products and Services you offer to your Customers and Resellers respectively. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and cached (stored) on the SuperSite and PartnerSite Server respectively. Hence, you would need to refresh the cache of your SuperSite and PartnerSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Domains and Additional Services Data.

Reference:

 

What is SuperSite >>
What is PartnerSite >>

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20 Aug 10 Viewing details of your existing osCommerce installation

Once you have installed osCommerce on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools.

5. Here click on the View link under the Status column, besides the osCommerce Power Tool.

6. This would present you the following details about your current installation

  • osCommerce Version
  • osCommerce Space Utilization
  • Database Name
  • Database Username
  • Installation Directory Name
  • Admin Name (provided at the time of installation)
  • Admin Email Address (provided at the time of installation)
  • osCommerce URL
  • Admin URL

 

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19 Aug 10 Email Hosting Services

Gossimer allows you extreme flexibility in setting your Selling Price for your Customers and Sub-Resellers for your Email Hosting Services. Typically, the Pricing module used by the system is a Slab based one, where you can offer automated discounts to your high volume Customers and Sub-Resellers. Configuring your Selling Price for the Email Hosting Services is a two step process.

Step 1: Set your Pricing Slabs

You can define the Pricing Slabs depending upon the Total Receipts of your Customers/Sub-Resellers or the number of Hosting (Web Hosting [Linux and Windows] Orders + Email Hosting Orders) Orders purchased by your Customers/Sub-Resellers. The Selling Price to each Customer/Sub-Reseller is determined at the time of purchase depending upon the Total Receipts, the number of Hosting (Web Hosting [Linux and Windows] Orders + Email Hosting Orders) Orders, your Slab Pricing and the Customers’/Sub-Resellers’ Specific Pricing.

Reference:

Concept of Total Receipts explained in detail >>
Understanding Pricing Slabs >>

How to set Pricing Slabs?

1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.

2. Go to Settings -> Set Pricing, Plans and Promos.

3. Click on the New Web & Email Hosting Product to set its Discount Slabs for your Sub-Resellers and/or Customers, and click on Update.

4. Add as many Slabs as required, in this manner.

Continue to the next step to complete configuring your Web Hosting Product.

Gossimer provides 4 different Email Hosting plans. You can set the Selling Price for these plans as explained below -

  1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
     
  2. Go to Settings -> Set Pricing, Plans and Promos and click on New Web & Email Hosting button.
     
  3. On the Pricing page, click on the Set Pricing and Plans button.
     
  4. On the succeeding page, within the USA Hosting Packages section, click on the Set Customer & Sub-Reseller Pricing link below Email Hosting.
     
  5. Here, you will find 4 fixed plans. You may modify the Name of each plan and set your Base Selling Price as well as Pricing for any Slabs that you may have configured for both your Customers as well as your Sub-Resellers. You can also set your Customer/Sub-Reseller Pricing for Additional Email Accounts which can be purchased separately.
     
  6. Confirm the modifications you have mentioned by clicking on the Update Pricing button.
  7.  

IMPORTANT

  • Web Hosting Plans and their Selling Price can be set similarly. Click here to read how >>
     
  • The SuperSite and PartnerSite contain information about the various Email Hosting Plans you offer to your Customers and Sub-Resellers respectively and the Pricing information related to the Email Hosting Services. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and cached (stored) on the SuperSite and PartnerSite Server respectively. Hence, you would need to refresh the cache of your SuperSite and PartnerSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite Web & Email Hosting Data (to refresh SuperSite Cache Data) and Tools -> Reload SuperSite & PartnerSite Cache -> PartnerSite Reseller Slabs (to refresh PartnerSite Cache Data). What is SuperSite >>
    What is PartnerSite >>

 

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19 Aug 10 Product Keys

 

Domains Kit
 

Product Name Product Key
.COM Domain Name domcno
.NET Domain Name dotnet
.ORG Domain Name domorg
.BIZ Domain Name dombiz
.INFO Domain Name dominfo
.NAME Domain Name dotname
.US Domain Name domus
.IN Domain Name (2nd Level) dotin
.IN Domain Name (3rd Level) thirdleveldotin
.COOP Domain Name dotcoop
.EU Domain Name doteu
.MOBI Domain Name dotmobi
.BZ Domain Name dotbz
.MN Domain Name dotmn
.CC Domain Name dotcc
.TV Domain Name dottv
.UK Domain Name thirdleveldotuk
.WS Domain Name dotws
CentralNicPremium centralnicpremium
CentralNicstandard centralnicstandard

 

Product Name Product Key
Domain Forward Service domainfwd
Mail Forward Service mailfwd
Managed DNS dnsbox

<#start hosting#>Hosting Kit
 

IMPORTANT 

1. The old Product Keys (mentioned below) have been deprecated and management of old Orders needs to be done using the new Product Keys:

Old Product Keys

Product Name Product Key
Linux Budget Web Hosting lhbbudgetusa, lhbbudgetplanus
Linux Premium Web Hosting lhbpremiumusa
Windows Budget Web Hosting w2kbudgetusa, w2kbudgetplanus
Windows Premium Web Hosting w2kpremiumusa
Budget Mail Hosting mailboxbudgetusa, mailboxbudgetplanus
Premium Mail Hosting mailboxpremiumusa


2. All existing Web AND Email Hosting Orders have been split into 2 Orders – Web Hosting and Email Hosting (using the new Product Keys).

3. All existing ONLY Web Hosting and ONLY Email Hosting Orders, are now manageable using the new Product Keys.
 

 

Product Name Product Key
Linux Web Hosting [USA] lhbus
Linux Web Hosting [INDIA] lhbin
Windows Web Hosting [USA] w2kus
Windows Web Hosting [INDIA] w2kin
Email Hosting mailboxus

 

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18 Aug 10 Installing Nucleus

Follow the below mentioned process to install the Nucleus Power Tool on your website:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools. This will present you with a list of Power Tools offered.
 

IMPORTANT

If you have already installed the Nucleus Power Tool, then instead of the Install link, the Uninstall link would be visible. You may view the details of the existing installation by clicking on the View link under the Details column.

 

5. In order to install Nucleus, click on Install link under the Status column.

6. In order to install the Nucleus Power Tool you would need to simply input the following details -

i. Database Name – select the database from the drop-down list.
 

IMPORTANT

Nucleus is a database-driven Power Tool. Hence, your hosting package needs to include at least one database. If a database is not included in your current hosting package, the following steps need to performed -

  1. You need to upgrade your package by adding a database. Click here to read how to upgrade your package >>

  2. You need to configure your database. Click here to read how to configure your database >>

ii. Database Username – select (one of) the Database User(s) whom you have associated with this database, from the drop-down list.
 

iii. Database User’s Password – provide the password of the Database User, you selected above.
 

IMPORTANT

The Database User’s Password you input above has to match the Password you entered while adding this User in the Database Manager interface. In the event that you can not recall this Database User’s Password, you need to reset the same before continuing. Click here to find instructions on how to reset the Password of a Database User >>
 

iv. Directory Name – you need to input a new sub-directory name where you want the Nucleus Power Tool to be installed on your website. This sub-directory will be directly under your web directory. You need to provide the directory name without any trailing forward-slash (/).
 

IMPORTANT

Confirm that you have sufficient Web Space and Database Space before continuing the Nucleus installation, by referring the information provided in the interface.

Should you not have enough Web and/or Database Space, you would need to upgrade your package. Click here to read how to upgrade your package >>
 

7. Click on the Install button to complete the Nucleus installation.

 

Besides the above information, you need to provide a few details about the Nucleus Administrator:

1. Admin Name – This is the name of the person who will be administering the Nucleus installation.

2. Password – This is the Administrator’s Password.

3. Confirm Password – Re-enter the Administrator’s Password to confirm the same.

4. Admin Email – Mention the Administrator’s Email Address where important notifications will be sent by the Nucleus Power tool.

Once Nucleus is installed, you can click on the View link under the Details column, to view the details related to Nucleus.
 

IMPORTANT

URL of the

URL of the

 

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14 Aug 10 Modifying the version of PHP for your Website

The PHP4 version has reached its end of life and Gossimer recommends use of PHP5 version as soon as possible. In order to ensure a smooth transition, Gossimer now supports PHP5 version alongwith the existing PHP4 version for all the existing Linux Web Hosting packages.

IMPORTANT

  • Support for PHP4 will be available on existing Linux Web Hosting packages only until 10th April 2008 post which the option of switching to PHP4 will be unavailable and your Linux Web Hosting package will automatically be upgraded to PHP5.
     
  • All new Linux Web Hosting packages purchased on or after 8th February 2008 will only support PHP5.

 

Upgrading your website to PHP5 version

  1. Login to your Control Panel, search for the domain name for which you have purchased this Web Hosting package and proceed to the Order Details view. Click here to read how >>
     
  2. Click on Manage Web Hosting Service in the lower toolbar.
     
  3. In the Website Management interface pop-up that follows, click Switch to PHP5.

 

Reverting to PHP4 version

  1. Login to your Control Panel, search for the domain name for which you have purchased this Web Hosting package and proceed to the Order Details view. Click here to read how >>
     
  2. Click on Manage Web Hosting Service in the lower toolbar.
     
  3. In the Website Management interface pop-up that follows, click Switch to PHP4.

IMPORTANT

  • In order to complete either of the above two actions, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the change might take upto 20 minutes to be effective.
     
  • PHP5 is configured on Gossimer Linux Web Hosting Servers to run as CGI. Following are the requirements for PHP5 pages/scripts -
     

    1. All PHP5 files need to have the file extension .php.
       
    2. All PHP5 files need to have one of the following file permission modes -775, 771, 755, 751, 555 or 551

      Recommended permission: 755
       

    3. Once you have switched to PHP5 version, you need to manually change the permissions of all your PHP5 files to one of the above mentioned permission modes, through a  File Transfer Protocol (FTP) client.
       
    4. The folder in which your PHP5 files are placed should also have one of the above mentioned permission modes.
       
    5. If you switch back to PHP4 version, no permission changes are required.

     

  • You can use only one version of PHP at a time for your website.
     
  • You can switch between the two versions at any time.

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14 Aug 10 Viewing details of your existing phpBB installation

Once you have installed phpBB on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools.

5. Here click on the View link under the Status column, besides the phpBB Power Tool.

6. This would present you the following details about your current installation

  • phpBB Version
  • phpBB Space Utilization
  • Database Name
  • Database Username
  • Installation Directory Name
  • Admin Name (provided at the time of installation)
  • Admin Email Address (provided at the time of installation)
  • phpBB URL
  • Admin URL

 

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10 Aug 10 How do I disable Web Statistics?

If you do not wish to generate a report of your Web based traffic, you can choose to disable the option at any time. Doing this would save the disk space actually utilized for these reports, and could be done if you do not feel it necessary to monitor the usage of your site.

Follow the process mentioned below to disable Web statistics:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> Web Statistics Manager -> Settings.

5. On this page, you would see the option to Generate Web Stats. Select No from the drop-down adjacent to this option.

This would disable all web traffic reports for your site.

IMPORTANT

In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the change might take upto 20 minutes to be effective.

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09 Aug 10 How do I generate a Self-signed Certificate?

A self signed certificate does not have the signature of a noted Certificate Authority (CA); instead, it uses its own certificate request as a signature. While it may not provide the same effectiveness as a certificate provided by a trusted CA, this is much easier to procure, and you can use it until you get your actual certificate.

Follow the process mentioned below to generate your own self signed certificate from the Control Panel:

1. Login to your Control Panel and search for the domain name for which you have purchased this hosting package. Click here to read how >>

2. In the search results view, click on the domain name. This will take you to the order details view.

3. Click on Manage Web Hosting Service in the lower toolbar.

4. In the Website Management interface pop-up that follows, go to Manage Website -> SSL Manager.

5. Here, click on the Generate icon.

6. Fill in the form for generating your details.

7. From the drop-down the bottom of the form, select the option Generate CSR + Self Signed Certificate.

8. Click on Generate.

This will generate the certificate for you. In order to view or backup the existing Certificate, click on Download on the subsequent page.

IMPORTANT

In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, the process might take upto 20 minutes for completion.

 

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05 Aug 10 How do I start using the Web Hosting service?

Once you have purchased a Web Hosting package for your Domain Name with Gossimer, you need to take the following steps to begin using the service:

To upload the content of your website to our server, you need to add FTP user(s) from your Control Panel.

You can configure and use any FTP client to upload content to your website. Click here for detailed configuration instructions >>

IMPORTANT! Click here to know where to put the content of your website >>

The email sent to you when you purchase the Web Hosting package specifies a temporary URL that you can use to view your website in a web browser.

In order to point your Domain Name to your website, you need to -

change the Name Servers of your Domain Name to ours

OR

create the necessary DNS Records on the existing Name Servers

to know what Name Servers you need to use or what DNS Records you need to create, in case you use the existing Name Servers:

  1. Login to your Control Panel, search for the Domain Name for which you have purchased this service and go to the Order details view. Click here to learn how >>
     
  2. Click View Name Server Details in the lower toolbar.
     
  3. Here, you would find the list of Name Servers you need to set for your Domain Name. Alternatively, if you wish to retain the Name Servers of your Domain Name instead of using our Name Servers, you would need to add the DNS Records listed on this page, on your Name Servers.

Click here to find out how you can modify the Name Servers, if you have Registered your Domain Name with Gossimer >>

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04 Aug 10 Viewing details of your existing Joomla! installation

Once you have installed Joomla! on your website, you may glimpse information about the installation from the Power Tools interface. Follow the below mentioned process to do so:

1. Login to your Control Panel and search for the domain name for which you have purchased a Linux hosting package. Click here to know how >>

2. In the search results view, click on the domain name. This will take you to the Order details view.

3. Click on the Manage Web Hosting Service button in the lower toolbar.

4. Go to Manage Website -> Power Tools.

5. Here click on the View link under the Status column, besides the Joomla! Power Tool.

6. This would present you the following details about your current installation

  • Joomla! Version
  • Joomla! Space Utilization
  • Database Name
  • Database Username
  • Installation Directory Name
  • Admin Name (provided at the time of installation)
  • Admin Email Address (provided at the time of installation)
  • Joomla! URL
  • Admin URL

 

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04 Aug 10 Suspending/Unsuspending a Web Hosting package

 

Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is Inactive. The functionality associated with it cannot be used, and no one can make any modifications to the service unless it is Un-suspended.

Follow the steps below to Suspend / Unsuspend a Web Hosting Order:

1. Login to your Control Panel and search for the domain name for which you have purchased this service. Click here to read how >>

2. Click on the Domain name in the search results to get to the Order details view.

3. Here, click on the Suspend/Unsuspend Button.

a. If you wish to Suspend the Service, you need to select the check-box and enter the reason for Suspension.

b. For Unsuspending, simply unselect the check-box.

5. Click on Update.
 

IMPORTANT

In order to complete the action in case of Linux Hosting, the Web Server needs to be restarted. Random restarts affect other services running on the Server. In order to avoid this, the Server has been scheduled to restart at intervals of 20 minutes. Hence, Suspension/Unsuspension process might take upto 20 minutes for completion.

 

 

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