02 Sep 10 Admin contact email address changed, but Transfer Request continues to go to old email address

When you place a request for a domain name to be transferred to Gossimer, the system retrieves the whois details for the domain name by connecting to port 43 on the current Registrar’s Whois server. Once these are obtained, the system sends the transfer authorization email (containing the FOA, or Form of Authorization) to the Administrative contact, as seen therein.

If the email was not received by the Admin contact, you can click on Resend Authorization Request in your Control Panel, whereupon the system sends the mail to the same email address, retrieved as mentioned above.

However, if you were to change the Administrative contact email address for your domain name after the authorization mail was sent, attempting to Resend Authorization request would still send the email to the old address.

As such, if you want the authorization mail to be sent to a different email address, the only possible method is to

1. Contact our Support Team at support@gossimer.com, and ask them to Cancel the transfer request

2. Modify the Admin contact email address at the Current registrar

3. Reinitiate the transfer request from your Control Panel.

Tags: Authorization Request, Cancel, Change Address, Change Email, Contact Team, Control, Control Panel, Current, Current Registrar, Domain Name, Email Address, Email Domain, Foa, Mail, Mail Email, Send Email, Transfer Request, Whois Server

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29 Aug 10 What is an Email Forward or Alias?

To understand the concept of Email Forwards / Aliases, lets consider an example:

Assume you have just created an Email address, say sales@yourcompany.com where you wish to entertain all sales queries from your clients. Now, you desire that all mail being sent to this email address not be collected in a single mailbox, but instead be directed to the individual email addresses of all your sales team members.

This is where Email Forwards / Aliases are useful. You can setup all email for sales@yourcompany.com to be forwarded to any other single or multiple email addresses. This implies that sales@yourcompany.com is an alias for multiple email accounts or other aliases.

You can forward email to a specific address to either a local destination, or a remote one. Hence, mail sent to sales@yourcompany.com can be forwarded to either john@yourcompany.com, or john@hotmail.com, or both! Apart from this, you can also specify wild-carded destinations for your Email.

Tags: Email Accounts, Email Address, Email Addresses, Email Alias, Email Forward, Email Forwards, Forward Email, Hotmail, Mail, Queries, Setup Email, Team Members

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26 Aug 10 Cancelling Domain Name Transfer

At any time after placing a Transfer Order you may want to cancel the same. Depending on the Transfer status, you would have the following methods to cancel the Transfer Order (except for a .EU domain name) -

I. If the status is showing as - Transfer waiting for Admin Contact Approval:

In this case,

You can disapprove the Transfer from the mail that you receive from the us. In this mail,

you have to click on the link that appears or copy-paste the link in the Browser Address Bar.
in the page that comes up, select Cancel Transfer.
copy-paste the key from the mail into the Key field in this window.

If you have not got the mail for authorization, you can have it Resent to the Admin Email Address, by following the below procedure:

Login to your Control Panel and search for the domain name for which you have placed the Transfer request. Click here to read how >>

Click on the Domain Name from the list.
In the Order Details View, you would find the Resend Authorization Button. Clicking on this would re-send the mail to the Admin contact.

If you still do not receive the mail for authorization, you would have to contact our Support Team at – support@gossimer.com

II. If the status is showing as - Transfer waiting for Losing Registrar Approval:

In this status, you have already approved the mail from Gossimer, however you have not received/responded to the mail from the current Registrar. In such case, you can follow the steps below to cancel the Transfer -

Login to your Control Panel and search for the domain name for which you have placed the Transfer request.Click here to read how >>
Click on the Domain Name from the list.
In the Order Details View you would find the List of Actions, whose status would read as ‘ Transfer waiting for Losing Registrar Approval’.
Click on the description where you would be able to see the Cancel Button. Clicking on this would cancel the Transfer Request.

On canceling the Transfer from the Control Panel, the funds for the same would be available back in your Debit Account.

IMPORTANT

The Transfer of a .EU Domain Name can only be Cancelled through the option provided in the mail sent to the Registrant by the Registry.

Tags: Browser Address Bar, Cancel Button, Control Panel, Copy Paste, Current, Current Registrar, Domain Name, Email Address, European Union, Gossimer, Key Field, Mail, Transfer Request

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24 Aug 10 Generating and Modifying Passwords

As a Reseller, you would have to assist your Customers, if they happen to forget their Username / Password for the Login. In such cases there are 4 methods available for you. You can select any of the following methods to help your Customer Login -

I. Forgot Password:

This method would be useful whenever your Customer has forgotten his Password.

1. In this method you would have to ask the Customer to go to your Store Front Page at http://manage.gossimer.biz.

2. Ask the Customer click on the Forgot Password link there and then enter his Username (his Email Address).

This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Customer can then Login with this Password and can then change his original Password.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would work for Logging in.

II. Send Password:

This is another method you can use when the Customer has forgotten his Password. This would be useful if he does not even remember his Username. In this case you can follow the below mentioned steps -

1. In your Reseller Control Panel, go to Customers -> Search and search for the Customer based on one of the search fields available.

2. From the list, click on the Customer you were looking for. In the Customer Details view that follows, you would find the Customer Username. Click on the Send Password button available there.

This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Customer can then Login with this Password and can then change his original Password, by going to Settings -> Change Password.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.

III. Change Password:

This method would be useful if a Customer who has forgotten his Password and is also unable to get the Temporary Password via email. As a last step you can change his Password. You need to follow the below mentioned steps -

1. In your Reseller Control Panel, go to Customers -> Search and search for the Customer based on one of the search fields available.

2. From the list, click on the Customer you were looking for. In the Customer Details view that follows, you would find the Customer Username and click on the button Change Password.

Contrary to the above 2 methods, this would Change his Password permanently. Your Customer can then Login with this Password.

IV. Generating Temporary Password:

Using the method mentioned below you can yourself Login to the Customers Control Panel, by generating a Temporary Password for it. Just follow the simple steps mentioned below -

1. In your Reseller Control Panel, go to Customers -> Search and search for the Customer based on one of the search fields available.

2. From the list, click on the Customer you were looking for. In the Customer Details view that follows, you would find the Customer.

Username and click on the button Generate Temporary Password. This will present you with the Login URL, Username and a Temporary Password for the Customer.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.

NOTE: The notification mails mentioned in the above scenarios (I, II and III) will always be sent, irrespective of what you have chosen for your Customers.

Tags: Customer Details, Customer Username, Details View, Email Account, Front Page, Mail, Passwords, Reseller Control Panel, Search Fields, Url

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24 Aug 10 Generating and Modifying Passwords

As a Reseller, you would have to assist your Sub-Resellers, if they happen to forget their Username / Password for the Login. In such cases there are 4 methods available for you. You can select any of the following methods to help your Sub-Reseller Login –

I. Forgot Password:
This method would be useful whenever your Sub-Reseller has forgotten his Password.

1. In this method you would have to ask the Sub-Reseller to go to your Store Front Page at http://manage.gossimer.biz.

2. Ask the Sub-Reseller click on the Forgot Password link there and then enter his Username (his Email Address).

This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Sub-Reseller can then Login with this Password and can then change his original Password.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would work for Logging in.

II. Send Password:

This is another method you can use when the Sub-Reseller has forgotten his Password. This would be useful if he does not even remember his Username. In this case you can follow the below mentioned steps -

1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.

2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller Username. Click on the Send Password button available there.

This would send a mail to his Email Account, with a Temporary Password, the Login URL and the Username. The Sub-Reseller can then Login with this Password and can then change his original Password, by going to Settings -> Change Password.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.

III. Change Password:

This method would be useful if a Sub-Reseller who has forgotten his Password and is also unable to get the Temporary Password via email. As a last step you can change his Password. You need to follow the below mentioned steps -

1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.

2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller Username and click on the button Change Password.

Contrary to the above 2 methods, this would Change his Password permanently. Your Sub-Reseller can then Login with this Password.

IV. Generating Temporary Password:

Using the method mentioned below you can yourself Login to the Sub-Resellers Control Panel, by generating a Temporary Password for it. Just follow the simple steps mentioned below -

1. In your Reseller Control Panel, go to Sub-Resellers -> Search and search for the Sub-Reseller based on one of the search fields available.

2. From the list, click on the Sub-Reseller you were looking for. In the Sub-Reseller Details view that follows, you would find the Sub-Reseller.

Username and click on the button Generate Temporary Password. This will present you with the Login URL, Username and a Temporary Password for the Sub-Reseller.

Please note that this Password would be effective for 3 days only. Also, during this time both the Original Password and the Temporary Password would both work for Logging in.

Tags: Change Passwor, Details View, Email Account, Email Address, Front Page, Logging, Mail, Mail Account, Mail Email, Passwords, Reseller Control Panel, Reseller Details, Reseller Login, Resellers, Search Fields, Send Email, Send Mail, Url

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23 Aug 10 Bulk Renewal

Apart from individually renewing a Mail Hosting Package you can have a glimpse of all expiring Mail Hosting Packages, and Renew the same in bulk from the Renewal Management Interface of your Control Panel.

The Renewal Management interface can be used as follows -

For Customers:

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. Go to Email Hosting -> Renewal Management

3. Select Email Hosting or any other Product whose Orders you wish to renew from the drop down and enter the number of days, to obtain a list of all expiring domain names within this period, and click on Go.

For example, if you want to obtain the list of Email Hosting Orders expiring in the next 30 days, select Email Hosting from the drop-down and then enter 30 to obtain this list.

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click on the Renew Selected Orders button, to select the Number of years for which you wish to Renew each Order.

6. Upon selecting the number of years you want to renew each order for, you would be displayed your Current Debit Account Balance with Gossimer and the Total Amount for renewing the selected orders, at the bottom of the page.

о If you have selected less than 25 orders to be renewed, then upon clicking on the Continue button, you would be prompted to Pay for the Renewal of these orders.

о If you have selected more than 25 orders to be renewed, then

if you have sufficient funds in your Current Debit Account Balance, then upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.
if you do not have sufficient funds in your Current Debit Account Balance, then you would need to first click on the Add Funds link.This will pop-up a new window, where you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these domain names (ie. Total Amount – Current Debit Account Balance).
Upon completion of the Add Funds process, close this window and refresh the Set Years for Renewal page. Now upon clicking on the Continue button, your Bulk Renewal request will be added to the queue and it will be automatically processed shortly.

IMPORTANT

At any point of time, you can only add two Bulk orders. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk request once the earlier request has been processed completely.

For Resellers:

1. Log in to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller

2. Go to Products -> Renewal Management

3. Before clicking on the Go button, select/mention the following details

Product – Select the Product whose Orders you wish to renew from the drop down

Number of Days – Enter the number of days to obtain a list of all Expiring orders of (all) your Customers within this period

Customer (optional) – If you wish to renew only orders belonging to a particular Customer, you may do so by mentioning the Customer Username (email address) or Customer ID (number) in the appropriate field. If you leave this field blank, the search will result in orders belonging to all your Customers.

For example,

Case 1 – if you want to renew Orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and not fill the Customer field.

Case 2 – if you want to renew only Customer Username a@somedomain.com all orders belonging to All Products, expiring in the next 30 days, then you would need to select the Product as All Products, mention 30 days and fill the Customer field with a@somedomain.com.

4. Select one or more Orders that you wish to Renew. To select all Orders, select the check box on the top of the form.

5. Click on Renew Selected Orders, to select the Number of years for which you wish to Renew each Order.

6. Decide how you wish to Pay for the Renewal of the Orders by selecting one of the Payment Options mentioned below and then click on the Continue button to execute the Renewal

Option 1 – Renew the Orders and the Invoices will be kept Pending for the Customer. This way, he can pay for the Invoices later.
Option 2 – Renew the domain names using the Current Debit Account Balance of the Customer. This option would immediately debit your Customer’s Debit Account for the Cost of the Renewals. If there are insufficient funds in the Customer’s Debit Account balance, then the system would renew as many Orders as possible.
Option 3 – Renew the Orders without raising any Invoices for the Customer.

IMPORTANT

At any point of time, you can only add two Bulk orders for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk request once the earlier request has been processed completely.

Tags: Account Balance, Biz, Customer, Customer Control Panel, Debit Account, Expiring Domain Names, Glimpse, Gossimer, Mail, Management Interface, Queue, Renewal Management, Renewal Request

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21 Aug 10 Create a Readymade Feedback Form Page

Page Manager allows you to add a readymade feedback form page to your website.

1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>

2. In the Order Details View, click on the Build Site button to begin designing your website.

3. To add a feedback form, just select the Feedback Form option in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>

4. The following page will be loaded -

Preview Feedback Form

To add this form page to your website, just click on the Add Feedback Form button.

IMPORTANT

The details of the Feedback Form will sent to the email address you had specified under the Change Main Title, Sub Title & Email Address section under general Page Manager settings. Click here for more details >>

5. The Feedback Form has some additional features which can set from the Feedback Form Features page as below –

In the Feedback Form Preview page, click on the >>Click here for More Features link. This will load the Feedback Form Features page -

The following details needs to be submitted -

Send Mail to: The email address specified under the Change Main Title, Sub Title & Email Address section under general Page Manager settings is pre-filled in this field. You may add additional email addresses separated by commas.

Enter the message to be displayed on Form Submission: This message would be displayed to the visitor once he submits the details through the Feedback Form.

Enter the text to be displayed on top of the Form Page: This text will be displayed on top the Feedback Form on your website.

Tags: Additional Email, Address Manager, Address Section, Amp, Domain Name, Email Address, Email Addresses, Enter Text, Feedback, General Page Manager, Gt 2, Gt 4, Gt 5, Loaded, Mail, Mail Address, Mail Email, Main Title Sub Title, Manager Settings, Page Manager, Submission, Web Page, web page type, Webpage, Website Builder

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19 Aug 10 Product Keys

Domains Kit

Product Name	Product Key
.COM Domain Name	domcno
.NET Domain Name	dotnet
.ORG Domain Name	domorg
.BIZ Domain Name	dombiz
.INFO Domain Name	dominfo
.NAME Domain Name	dotname
.US Domain Name	domus
.IN Domain Name (2nd Level)	dotin
.IN Domain Name (3rd Level)	thirdleveldotin
.COOP Domain Name	dotcoop
.EU Domain Name	doteu
.MOBI Domain Name	dotmobi
.BZ Domain Name	dotbz
.MN Domain Name	dotmn
.CC Domain Name	dotcc
.TV Domain Name	dottv
.UK Domain Name	thirdleveldotuk
.WS Domain Name	dotws
CentralNicPremium	centralnicpremium
CentralNicstandard	centralnicstandard

Product Name	Product Key
Domain Forward Service	domainfwd
Mail Forward Service	mailfwd
Managed DNS	dnsbox

<#start hosting#>Hosting Kit

IMPORTANT

1. The old Product Keys (mentioned below) have been deprecated and management of old Orders needs to be done using the new Product Keys:

Old Product Keys

Product Name	Product Key
Linux Budget Web Hosting	lhbbudgetusa, lhbbudgetplanus
Linux Premium Web Hosting	lhbpremiumusa
Windows Budget Web Hosting	w2kbudgetusa, w2kbudgetplanus
Windows Premium Web Hosting	w2kpremiumusa
Budget Mail Hosting	mailboxbudgetusa, mailboxbudgetplanus
Premium Mail Hosting	mailboxpremiumusa

2. All existing Web AND Email Hosting Orders have been split into 2 Orders – Web Hosting and Email Hosting (using the new Product Keys).

3. All existing ONLY Web Hosting and ONLY Email Hosting Orders, are now manageable using the new Product Keys.

Product Name	Product Key
Linux Web Hosting [USA]	lhbus
Linux Web Hosting [INDIA]	lhbin
Windows Web Hosting [USA]	w2kus
Windows Web Hosting [INDIA]	w2kin
Email Hosting	mailboxus

Tags: Biz Domain Name, Budget Hosting, Budget Web, Cc Domain Name, Coop Domain Name, DNS, Domain Forward Service, Domains, Domus, Email Hosting, European Union, Forward Mail, Forward Service, India, Linux, Linux Hosting, Linux Web, Lt, Mail, Mail Forward, Mail Hosting, Mail Service, Microsoft Windows, Name Domain, Product Key, Product Keys, Tv Domain Name, Uk Domain Name, United States, Web AND Email Hosting Orders, Web Hosting, Web Mail

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18 Aug 10 How do I add a new Email Address?

Follow the procedure outlined below to add a new email address:

1. Login to the Email management interface. Click here to read how >>

2. Go to Email Addresses -> Add.

3. Here, enter the name for the Email address that you wish to create.

4. Now, you can create a mailbox where all the mails being sent to this new Email address would be stored. Provide the password for the mailbox.

Additionally, you can choose to restrict the amount of your email space that mails to this new Email address would occupy. When the space is used up, all further mails sent to this email address would bounce back to the sender.

5. While creating a new Email address, you can also setup other parameters for it. You can choose to

Define Email forwards for this new address
Add an Auto-responder
Specify other options, like
- bouncing all Emails sent to this address back to the sender, or
- silently deleting all mail.

To do these, select the check-boxes before the respective options, and define your preferences for these.

6. Once you have completed the setup, click on Submit.

Tags: Address Email, Auto Responder, Check Boxes, Email Addresses, Email Forwards, Email Management, Login Email, Mail, Mailbox, Management Interface, Name Address, New Address, New Auto, New Email Address, Options, Parameters

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10 Aug 10 Catchall Account

A catch-all is an account that receives messages sent to non-existent email addresses at your domain name. For example, if someone sends a mail to mgmt@yourdomainname.com, and the account didn’t actually exist, your catch-all would receive this message. A catch-all email address can ensure that genuine and possibly important communication intended for you is NEVER missed.

The catch-all account could be configured to:

Store all incoming messages (mailbox)
Forward all incoming messages to one or more email addresses
Send a customized auto-response
Bounce all incoming messages
Silently delete all incoming messages without a bounce

Follow the process outlined below to configure the catchall account for emails on your domain name:

1. In the Email management interface, go to Email Addresses -> Catchall Account.

2. Your catchall account bears the name default@<your primary domain name> (e.g. default@mydomain.com, default@domain.net etc.). For this account, you can either

Setup a mailbox to store all mail, or
Forward all mail sent to non-existent addresses on your domain name to another local or remote email address, or
Bounce all mail sent to non-existent addresses on your domain name back to the sender, or
Silently delete all such email.

3. Select the check-box before the option you prefer to implement, and provide the necessary details.

4. Once you have completed all the necessary settings, click on Save Changes.

Tags: Auto Responders, Auto Response, Bears, Default Domain, Domain Name, Email Account, Email Address, Email Addresses, Email Management, Emails, Forward, Forwards, Incoming Messages, Lt, Mail, Management Interface, Necessary Details, Necessary Settings, New Email Address

Filed in Managing Email Addresses with 0 Comments

02 Sep 10 Admin contact email address changed, but Transfer Request continues to go to old email address

29 Aug 10 What is an Email Forward or Alias?

26 Aug 10 Cancelling Domain Name Transfer

24 Aug 10 Generating and Modifying Passwords

23 Aug 10 Bulk Renewal

21 Aug 10 Create a Readymade Feedback Form Page

19 Aug 10 Product Keys

10 Aug 10 Catchall Account

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