30 Jul 10 Regulations to be followed while updating contact details of specific domain names

There are certain regulations to be followed while updating contact information for certain domain names registered with Gossimer

.US domain names

The Registrant contact of every .US domain name needs to bear valid Nexus Information. The Nexus Information consists of

The Application Purpose: Whether the domain name being registered is for Business use (Profit/Non-profit), personal use, etc.
The Nexus Category: Whether the person registering the domain name is a resident/citizen of the United States of America, or the Domain name is registered for an organization based in the United States, or having an office or facility therein.

If you were to modify the Name/Company name for an existing contact of a .US domain name, the system would prompt you to specify the Nexus information for this contact.

.NAME domain names

When you register a .NAME domain name or have a .NAME domain name transferred to your account with Gossimer , you have to wait for 5 days before you can update the Registrant contact details.

Tags: Contact Details, Contact Information, Contact Name, Domain Register, Gossimer, Name Domain, Nexus, Personal Use, Register Domain, Register Name, Registering Domain, Registrant, Resident Citizen, States Of America, United States, United States Of America, Us Domain Name, Us Domain Names

Filed in Managing Whois or Contact Details of Domain Names with 0 Comments

28 Jul 10 Bulk Modify

For Customers -

You can modify the Name Servers and Contact Details of your domain names (except .ME, .EU, .UK and .ASIA domain names) in Bulk. Please follow the steps mentioned below to do the same:

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. Go to Domains -> Domain Registration -> Bulk Actions -> Bulk Modify, there you would have to enter the domain names whose information you wish to Modify or you can Search the same by Searching from the Search form provided below on the same page.

3. Here you can Modify the Contact Details by using any of the Contacts Available. If you wish to Add a new Contact, you can do so from the Control Panel by going to Domains -> Domain Registration -> Contact Management -> Add.

4. Below, you would find the Radio Button, select the FIRST BUTTON, if you do not wish to Modify the Name Servers and SECOND BUTTON, if you wish to Modify the Name Servers as well.

5. Enter the Name Servers, that you wish to keep for all the selected domain names and hit Submit.

IMPORTANT

At any point of time, you can only add two Bulk orders. This implies that you would not be able to add another Bulk Registration / Renewal / Transfer / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk request once the earlier request has been processed completely. Click here to know how you can list all Bulk Actions that are currently running in your account >>

For Resellers -

From the Reseller Control Panel, you can modify the Name Servers for domain names (except .ME, .EU, .UK and .ASIA domain names) Registered by your Customers. Follow the steps mentioned below to use this facility:

1. Login to your Reseller Control Panel from – http://manage.gossimer.biz/reseller.

2. Go to Products -> Domain Registration -> Bulk Actions -> Bulk Modify, there you would have to enter the domain names whose Name Servers you wish to Modify or you can Search the same by Searching from the Search form provided below on the same page.

3. Enter the Name Servers, that you wish to keep for all the selected domain names and hit Submit.

IMPORTANT

At any point of time, you can only add two Bulk orders for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Transfer / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk request once the earlier request has been processed completely. Click here to know how you can list all Bulk Actions that are currently running in your account >>

Tags: Asia, Biz, Contact Details, Contact Management, Customer Control Panel, Domain Information, Domain Management, Domain Name, Domain Names, Domain Registration, Domains, Eu Domain, Modification Request, Name Domain, Name Servers, Radio Button, Registration Renewal, Reseller Control Panel, Resellers, Uk Domain

Filed in Bulk Domain Name Registration, Renewal, Transfer and Management with 0 Comments

24 Jul 10 How can people Contact me if I enable Privacy Protection for my domain name?

Once you enable Privacy Protection for your domain name, the Contact Details for your domain name in any Whois Lookup query would display generic details. If someone attempts to contact you at these details, this is how they will be greeted:

Letters, Couriers delivered at the Postal Address would not be accepted. This implies, that you will not be contactable at the address displayed in your domain name Whois.

Telephone Callers would be advised to email you at the email address displayed in the whois of your domain name.

Email sent to the email address listed in the Whois, will get a response specifying an unbranded URL, which needs to be visited by this person. Upon visiting the site, they would be able to mention their query in a secure form, while specifying the type of Contact (Registrant, Administrative, Technical, Billing) they wish to email. The contents of the submitted form will then be emailed to the selected Contact’s (Registrant, Administrative, Technical or Billing) address, as specified in your Control Panel.

Therefore, you are assured of still being contactable, even though your Contact Details are not visible in the Whois of your domain name.

Tags: Attempts, Billing Address, Contact Details, Control Panel, Couriers, Domain Email, Domain Name, Domain Whois, Email Address, Name Domain, Postal Address, Privacy Protection, Registrant, Whois Domain, Whois Lookup

Filed in How do I hide my Contact Details through Privacy Protection, in the Whois of my Domain Name? with 0 Comments

22 Jul 10 Transferring your .EU Domain Name

Before proceeding with the Transfer you are advised to first go check if your Domain Name can be Transferred. Click here to check if your domain name can be transferred >>

IMPORTANT

In case of a .EU Domain Name Transfer, the Expiry date is updated to 1 year from the date of Transfer and not to 1 year from the date the domain name was set to expire prior to Transfer.

For example, if a Domain Name has the Expiry date as 24 Oct, 2007 and it gets Transferred to another Registrar on 2 Sep, 2007. The new Expiry date will be 2 Sep, 2008 and not 24 Oct, 2008.

If you wish to Transfer a .EU Domain Name to Gossimer, then you need to follow the steps mentioned below:

Transfer Process for Customers

1. Login to your Control Panel from http://manage.gossimer.biz/customer.

2. In the Control Panel go to Domains -> Domain Registration -> Transfer. There, enter the Domain Name you wish to Transfer.

3. Select the Registrant Contact for this Domain Name. You may select from the available list of contacts or Add a New Contact.

It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.

4. In order to avoid any downtime for the website/emails associated with your .EU domain name during the Transfer, it is necessary to mention the Name Servers already in use by your .EU domain name. You may also provide any new Name Servers that you would like to associate your .EU domain name with. Here, it is obvious that all the necessary DNS records are already created on the new Name Servers for the website/emails to be functional.

5. You need to mention any existing Child Name Servers for your .EU domain name alongwith their respective IP Addresses. This is necessary to avoid any downtime for the website/emails associated with any domain name using these Child Name Servers as their Name Servers. If you wish to Register any new Child Name Servers, you may also mention the same alongwith the respective IP Addresses. These new Child Name Servers will be Registered once the domain name is Transferred successfully.

Child Name Servers can also be Registered separately. Click here to know how >>

6. Finally, proceed with the Payment of the Invoice. Click here to read more details on Payment >>.

Now that you have placed the Transfer Order, the Registrant Contact for the Domain Name will receive an e-mail from the Registry for the Transfer Authorization process, which needs to be approved within 7 days. The Registry provides an additional grace period of 7 days for approval, in case the Transfer was not approved within the initial 7 day period. The authorization can also be provided through a fax to the Registry from the Registrant Contact. Template of the confirmation fax is provided below:

Transfer confirmation fax >>

The request is processed once the Registry receives approval from the Registrant.

Transfer Process for Resellers

1. Login to your Control Panel from http://manage.gossimer.biz/reseller.

2. In the Control Panel go to Products -> Domain Registration -> Transfer. There you would have to enter the Domain Name you wish to Transfer.

IMPORTANT

Transfer request for .EU Domain Names cannot be placed from the Storefront/within the Control Panel. Hence, it is advised that you re-direct all purchase related links from within your, your company user’s and your Customer’s Control Panel to your SuperSite URL or your Custom URL (if you have integrated with our platform using our API).

Reference:
Click here to know what is SuperSite >>
Click here to read about API Integration >>
Click here to read how to integrate your Website and Shopping Cart with your Customer Control Panel >>

3. Enter the Username (Email Address) of the Customer, on whose behalf you wish to buy this Service. If the Customer is new, you can Add the Customer, by filling the form given there.

4. Select the Registrant Contact for this Domain Name. You may select from the available list of contacts or Add a New Contact.

It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.

5. In order to avoid any downtime for the website/emails associated with your .EU domain name during the Transfer, it is necessary to mention the Name Servers already in use by your .EU domain name. You may also provide any new Name Servers that you would like to associate your .EU domain name with. Here, it is obvious that all the necessary DNS records are already created on the new Name Servers for the website/emails to be functional.

6. You need to mention any existing Child Name Servers for your .EU domain name alongwith their respective IP Addresses. This is necessary to avoid any downtime for the website/emails associated with any domain name using these Child Name Servers as their Name Servers. If you wish to Register any new Child Name Servers, you may also mention the same alongwith the respective IP Addresses. These new Child Name Servers will be Registered once the domain name is Transferred successfully.

Child Name Servers can also be Registered separately. Click here to know how >>

7. Finally, proceed with the Payment of the Invoice. Click here to read more details on Payment >>.

Transfer confirmation fax >>

The request is processed once the Registry receives approval from the Registrant.

Tags: Api, Contact, Control Panel, DNS, Dns Records, Domain Registration, Domain Transfer, Domains, Downtime, Emails, Eu Domain Name, European Union, Expiry Date, Ip Addresses, Name Domain, Name Servers, Product Agreement, Registrant, Registrar, Servers, Transfer Domain

Filed in Transferring your Domain Name from Another Registrar to Gossimer with 0 Comments

19 Jul 10 Product Keys

Domains Kit

Product Name	Product Key
.COM Domain Name	domcno
.NET Domain Name	dotnet
.ORG Domain Name	domorg
.BIZ Domain Name	dombiz
.INFO Domain Name	dominfo
.NAME Domain Name	dotname
.US Domain Name	domus
.IN Domain Name (2nd Level)	dotin
.IN Domain Name (3rd Level)	thirdleveldotin
.COOP Domain Name	dotcoop
.EU Domain Name	doteu
.MOBI Domain Name	dotmobi
.BZ Domain Name	dotbz
.MN Domain Name	dotmn
.CC Domain Name	dotcc
.TV Domain Name	dottv
.UK Domain Name	thirdleveldotuk
.WS Domain Name	dotws
CentralNicPremium	centralnicpremium
CentralNicstandard	centralnicstandard

Product Name	Product Key
Domain Forward Service	domainfwd
Mail Forward Service	mailfwd
Managed DNS	dnsbox

<#start hosting#>Hosting Kit

IMPORTANT

1. The old Product Keys (mentioned below) have been deprecated and management of old Orders needs to be done using the new Product Keys:

Old Product Keys

Product Name	Product Key
Linux Budget Web Hosting	lhbbudgetusa, lhbbudgetplanus
Linux Premium Web Hosting	lhbpremiumusa
Windows Budget Web Hosting	w2kbudgetusa, w2kbudgetplanus
Windows Premium Web Hosting	w2kpremiumusa
Budget Mail Hosting	mailboxbudgetusa, mailboxbudgetplanus
Premium Mail Hosting	mailboxpremiumusa

2. All existing Web AND Email Hosting Orders have been split into 2 Orders – Web Hosting and Email Hosting (using the new Product Keys).

3. All existing ONLY Web Hosting and ONLY Email Hosting Orders, are now manageable using the new Product Keys.

Product Name	Product Key
Linux Web Hosting [USA]	lhbus
Linux Web Hosting [INDIA]	lhbin
Windows Web Hosting [USA]	w2kus
Windows Web Hosting [INDIA]	w2kin
Email Hosting	mailboxus

Tags: Biz Domain Name, Budget Hosting, Budget Web, Cc Domain Name, Coop Domain Name, DNS, Domain Forward Service, Domains, Domus, Email Hosting, European Union, Forward Mail, Forward Service, India, Linux, Linux Hosting, Linux Web, Lt, Mail, Mail Forward, Mail Hosting, Mail Service, Microsoft Windows, Name Domain, Product Key, Product Keys, Tv Domain Name, Uk Domain Name, United States, Web AND Email Hosting Orders, Web Hosting, Web Mail

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18 Jul 10 Modifying the Ownership Identity of a .EU Domain Name / Moving a .EU Domain Name to another Customer

The .EU domain name Contact management is quite different from other domain names. There is a restriction on modifying the Registrant Contact details in .EU domain names. Click here to familiarize yourself with the uniqueness of various .EU Contacts >>

There is a fee involved in performing either one of the following actions as it constitutes changing the Ownership Identity of a .EU domain name:

modifying the Company Name or Name (in the absence of a Company Name) of the Registrant Contact, or
moving a .EU domain name to another Customer

IMPORTANT

If you wish to simply modify the Name of the Registrant Contact (which has a Company Name associated with it) and/or other contact details of the Registrant Contact, then you need to follow another process. Click here to perform this modification >>

Follow the below mentioned process to modify the Company Name or Name (in the absence of a Company Name) of the Registrant Contact of a .EU domain name:

1. Login to your Control Panel and search for the domain name. Click here to find instructions for doing so >>

2. Click on the Domain name in the search results to get to the Order details view.

3. Click on the Modify Company button.

4. At the time of modifying the Company Name or Registrant Name (in the absence of a Company Name) of your .EU domain name, you have two options -

You may choose a different Registrant Contact from the list of Registrant Contacts or create an altogether new .EU Registrant Contact by clicking on the Add Eu Registrant Contact link and filling in the details in the form presented.
You may move/transfer this Domain Name to another Customer by providing the new Customer ID and Customer Username. After providing these details, click on Proceed button to continue the process.

5. There is a fee involved for performing either of the above mentioned two options and you need to pay for the generated Invoice to complete the ownership modification. Click here for more details on the Payment process >>.

IMPORTANT

It should be noted that modifying the Registrant Company Name or Registrant Name (in the absence of a Company Name) of a .EU Domain Name or moving a .EU Domain Name to another Customer, will Renew the Domain Name for a year from the date of paying for the associated Invoice.

For example, if a .EU Domain Name is Expiring on 30 Oct, 2007 and you modify its Company Name or Registrant Name (in the absence of a Company Name) on 31 Aug, 2007, the Domain Name will be Renewed and the new Expiry date will be 31 Aug, 2008. Of course, there will be charge associated for this Renewal.

Once the process starts, both the Current as well as the New Registrant Contact for the Domain Name will receive an e-mail from the Registry for the Authorization process, which needs to be approved within 7 days. The Registry provides an additional grace period of 7 days for approval, in case the approvals were not received within the initial 7 day period. The authorization can also be provided through a fax to the Registry, from both the Current as well as the New Registrant Contact. Templates of the confirmation fax are provided below:

Current Registrant confirmation fax >>
New Registrant confirmation fax >>

The request is processed once the Registry receives approval from both the Current and the New Registrant.

Tags: Absence, Company Button, Contact Details, Contact List, Contact Management, Contacts, Control Panel, Customer, Customer Contact, Customer Id, Customer Username, Details View, Domain Search, Eu Domain Name, Eu Domain Names, European Union, Gt 2, Moving, Name Domain, New Id, Registrant Name, Restriction, Uniqueness, View 3

Filed in Managing Whois or Contact Details of Domain Names with 0 Comments

18 Jul 10 Changing Name Servers of your Domain Name

In order to host a website on your domain name, you will need to obtain the Name Servers from the Web Hosting Company with whom you wish to host your website and point your domain name to these Name Servers.

Follow the steps below to associate Name Servers with your domain name -

Contact your Web Hosting Company and find out from them the Name Servers you need to use. If you have bought Web Hosting for your domain name through Gossimer, then you need to set the Name Servers as specified by Gossimer. Click here to know how you can view this information >>

Login to your Control Panel, search for the domain name for which you want to add/modify Name Servers and proceed to the Order Details view. Click here to read how >>

Click on the Modify Name Server button. Feed in the Name Servers you want (up to 13^* Name Servers) and click Submit. If at this step you get an error stating Name Server is not yet registered, then this implies that the Name Server(s) you are submitting has/have not been registered with the Registry. Please contact your Web Hosting Company and ask them to provide Name Servers that are valid and registered with the Registry.

IMPORTANT

If the domain name is Locked, you will have to first Unlock this domain name before adding/modifying Name Servers. Click here to read how >>

^*.UK domain names support only upto 10 Name Servers. Therefore, you cannot add more than 10 Name Servers for your .UK domain name.
^*.EU domain names support only upto 9 Name Servers. Therefore, you cannot add more than 9 Name Servers for your .EU domain name.
Upon modifying your domain name’s Name Servers, your website would begin appearing in a web browser, after about 24 to 48 hours (provided your Web Hosting package is properly setup and you have uploaded the content of your website). This is a standard time-frame required for a process called as DNS Propagation to complete Worldwide. This process is not controlled by any one ISP/company and therefore it can not be hastened.

If you wish to modify/delete a Name Server of a .EU/.UK domain name, which appears to be the Child Name Server of the same .EU/.UK domain name, then you can not do so from this interface. This action is only possible from the Manage Child Name Server interface. Click here to know more about Child Name Servers and how to Modify/Delete one >>ExampleIf you wish to modify/delete the Name Server ns1.yourdomainname.eu of yourdomainname.eu or ns1.yourdomainname.uk of yourdomainname.uk, then you will not be able to do so from this interface. This action is permissible from the Manage Child Name Server interface only.

Tags: Control Panel, Details View, DNS, Domain Hosting, Eu Domain Name, Eu Domain Names, European Union, Gossimer, Hosting Domain, Hosting Package, Isp, Name Domain, Name Server, Name Servers, Propagation, Search Domain, Server Button, Standard Time, Time Frame, Uk Domain Name, Uk Domain Names, Web Browser, Web Domain, Web Hosting Company

Filed in Domain Name Registration & Management with 1 Comment

17 Jul 10 What is Redemption Grace Period and how to get a Domain Name (Except .UK, .WS and .NAME) back from it (Restoring a Domain Name in Pending Delete Restorable Status)

Once a domain name is deleted, the domain name (except a .UK, .WS and .NAME domain name) would slip into the Redemption Period ONLY under the following circumstances:

manual deletion of domain name by contacting Gossimer Technical Support
System deletion of domain name post Expiry of the Renewal Grace Period and the domain name does not have any backorder against it.

In all other cases, a deleted domain name cannot be Renewed/Restored/Redeemed. Click here to find information about our Renewal Grace Period and Domain Name Deletion Policy >>

Redeeming a domain name is costly, time consuming and generally a manual process. The Redemption Period is of 30^* days (for most domain name extensions) after the domain name is deleted and during this period, only the current Registrar of the domain name can Redeem the domain name.

If the domain name is not Redeemed during this period, then it would move to the Pending Delete period for 5 days. In this status, the domain name can not be Redeemed and after this period, the domain name would be available for fresh Registration.

IMPORTANT

^* The Redemption Grace Period is different for some domain name extensions as stated below:

The Redemption Period for a .EU domain name is 40 days. Moreover, the .EU Registry does not have a Pending Delete period. The domain name will be available for fresh Registration after 40 days from the date of Deletion.
Any website/emails associated with a .UK domain name will stop resolving once the domain name Expires.You may Renew your .UK domain name anytime from 6 months before its Expiry, upto 97 days after its Expiry. If you do not Renew your .UK domain name within 97 days after its Expiry, it would be automatically Deleted by the Registry.It is important to note that there is no concept of a Redemption Grace Period in case of a .UK domain name.
Third Level .COM/.NET/.ORG domain names under the extensions -.EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM, .JPN.COM, .UY.COM, .ZA.COM, .BR.COM,
.CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM

will have a Redemption Grace Period of 45 days.
A .WS domain name will not be placed under Redemption Grace Period by the Registry upon Deletion. It will be made available for fresh Registration post Deletion. Hence, there is no possibility of Redeeming a .WS domain name.
A .NAME domain name will not be placed under Redemption Grace Period by the Registry upon Deletion. It will be made available for fresh Registration post a Pending Delete period of 5 days, during which the domain name cannot be Redeemed.

Procedure for Restoring any Domain Name in Redemption Grace Period (Pending Delete Restorable Status)

1. Login to your Control Panel, search for the domain name you wish to Redeem and proceed to the Order Details view. Click here to know how to do so >>

2. For a domain name under the Redemption Period, you will find a Restore button. You can then move ahead with Redeeming the domain name, by paying for the Invoice so generated. Click here for more details on payment >>

Kindly note that Redemption of a domain name is a lengthy process and hence it would take Gossimer upto 5 working days to Redeem a domain name.

IMPORTANT

A Restoration action, once completed, cannot be reversed. The only option would be deleting the domain name, in case the same is no longer required. Click here to know how a domain name can be deleted >>
Redemption of a domain name^** (only after deletion by Gossimer System post Expiry of the Renewal Grace Period) includes 1 year Renewal.
^**Redemption of a .EU domain name will always include one year Renewal. However, Renewal will extend the term from the date on which the domain name is Redeemed and not from the Expiry date existing when the domain name was deleted.

Tags: Backorder, Circumstances, Costly Time, Current, Current Registrar, Delete, Eu Domain Name, European Union, Expiry, Grace Period, How To Get A Domain Name, Name Domain, Redemption Period, Technical Support System, Uk Domain Name

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17 Jul 10 How do I start using my Domain forwarding service?

Once you have started using the Domain forwarding service, you need to take the following steps to start using it:

A. Change the Name servers of your Domain name to our Name servers.

For your Domain forwarding service to work, it is essential that all queries for your domain name should reach our Domain Forwarding server, which would further redirect it to the destination you have specified.

Thus, it is vital that after you have bought the Service for a particular Domain Name, you need to change the Name Servers for this Domain Name to our Name Servers.

Follow the process outlined below to know what Name servers you need to use:

In the Order List View that appears, click on that particular Domain Name.

In the details view, click on View Name Server Details.

Here, you would find the list of Name servers you need to set for your Domain name.

If the Domain name for which you have purchased this service is registered with Gossimer, refer to the article on Modifying Name servers to learn how to go about changing your Name servers.

Create an A record for your Domain name pointing to the IP address of the Domain forwarding server

B. Add a destination URL for your Domain name. Click here to find out how.

Once you have done so, your Domain name would start redirecting to its destination URL within 24-72 hours of Name server modification.

In addition to this, you might also want to make some additional settings for your domain name, such as

Enabling Sub-domain forwarding

URL Masking

Adding Meta-tags

Tags: Address Forwarding, Changing Your Name, Control Panel, Destination Url, Details View, Domain Forwarding, Domain Forwarding Service, Domain Masking, Domain Name, Domain Pointing, Domain Server, Domain Service, Ip Address, List Servers, Meta Tags, Name Domain, Name Server, Name Servers, Queries, Server Details, Sub Domain

Filed in Domain / URL Forwarding with 0 Comments

16 Jul 10 How do I start using the Free DNS service?

In order to start using the Free DNS Service, you need to perform the following steps:

The first step towards using the Free DNS Service is to activate it. Follow the below steps to do so:

Proceed to the Free DNS Service interface. Click here to read how >>
Click on Activate DNS Service.

For the Free DNS Service to work, it is essential that all queries for your domain name should reach our Name Servers, which would respond to the query with the records that you have specified.

Thus, it is vital that you change the Name Servers for your domain name to our Name Servers.

Follow the process outlined below to know what Name Servers you need to use:

Proceed to the Free DNS Service interface. Click here to read how >>
Here, you would find under the Name Server Information section, the list of Name Servers you need to set for your domain name.
IMPORTANT
- If the domain name is registered through Gossimer, LLC and the Name Servers are not the same as those required to use the DNS Service, the system will display a Auto-update the nameservers for me button. Clicking this button will automatically update the Name Servers.
- If the domain name is registered through Gossimer, LLC and is using the Name Servers required to use the DNS Service, these Name Servers will be displayed for informational purpose.
- If the domain name is not registered with Gossimer, LLC, the Name Servers required to use the DNS Service will be displayed. You need to point your domain name to these Name Servers through the domain name management console provided by your domain name registration service provider.

Create various Resource Records for your domain name Click here to find out how >>

Tags: Dns Servers, Domain Name Management, Domain Name Registration, Domain Name Registration Service, Domain Registration, Free Dns Service, Free Interface, Gossimer, Informational Purpose, List Servers, Llc, Name Domain, Name Registration Service, Name Server, Name Servers, Nameservers, Queries, Registration Service Provider, Resource Records, Server Information Section, Service Interface

Filed in Free DNS with 0 Comments

14 Jul 10 Domain name transfer completed, but domain name is still Inactive

There are instances where a domain name is successfully transferred to Gossimer, but the domain name still continues to bear the status Inactive in the Control Panel. This happens because -

When a domain name transfer completes, the Registry makes the necessary modifications to the domain name, and adds 1 year to its Registration period. Now, the registry notifies us about successful transfers by means of a daily report, on receipt of which the system sets all successfully transferred domain names active in the database.

If for some reason, there is a delay in delivery of the report, the domain name cannot automatically be set active in the system. As such, it continues to remain inactive. This problem would normally be rectified within 24-48 hours. However, if the problem still persists more than 48 hours later, please inform our support team about this, at support@gossimer.com

Tags: Control, Control Panel, Domain Name, Domain Names, Domain Registry, Domain Transfer, Instances, Name Domain, Name Registry, Necessary Modifications, Reason, Receipt, Registration Period, Transfer Domain

Filed in Transferring your Domain Name from Another Registrar to Gossimer with 0 Comments

14 Jul 10 What is Domain (Transfer) Secret or Authorization (Auth.) Code and how you can obtain it from your Current Registrar?

A Domain (Transfer) Secret or Authorization Code is a code assigned by the Registrar at the time the domain name was registered. This Auth Code acts like a password for a domain name. Domain (Transfer) Secret is an extra security measure, ensuring that only the owner of the domain can transfer their domain name.

To transfer any domain name of any of the following extensions, you would require to first obtain the Domain (Transfer) Secret or Auth. Code from your current Registrar:

.com
.net
.org
.info
.biz
.us
.in (along with any third level .in domain like .co.in)
.name
.bz
.mn
.mobi
.cc (not compulsory)
.tv (not compulsory)
.coop

Ideally, your domain name’s Domain (Transfer) Secret or Auth. Code should be available within the Domain Name Management Interface provided by your Registrar. In the event that you are not able to locate your Domain (Transfer) Secret or Auth. Code, you need to contact the Support Team of your current Registrar, to obtain the same.

Tags: Authorization Code, Code Acts, Coop, Current, Current Registrar, Domain Management, Domain Name Management, Domain Transfer, Extra Security, Management Interface, Name Domain, Registrar, Security Measure, Transfer Domain, Tv Domain

Filed in Transferring your Domain Name from Another Registrar to Gossimer with 0 Comments

14 Jul 10 Domain Name Deletion

A domain name may be Deleted from our database by 2 methods, explained below -

I. System Deletion

Once a domain name has Expired, it will go to into Renewal Grace Period, where you can Renew this domain name at normal costs. This Renewal Grace Period would be for 40* days (for most domain name extensions). If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and the domain name (except a .UK, .WS and .NAME domain name) will go into Redemption Grace Period.

However, should there be no back-order for the domain name, you would still have the option to Redeem it.

Click here to understand what Redemption Grace Period implies and how you can restore your domain name (except .UK, .WS and .NAME) from this status >>

IMPORTANT

The concept of Renewal Grace Period for a .EU domain name is slightly different. Every .EU domain name will Expire exactly 1 year from the date of Registration (since the maximum length of registration is only a year). However, the Renewal Grace Period will be only till the the second last day of the expiring month (penultimate day of the month), post which the domain name will be deleted. Thus, different .EU domain names may have different Renewal Grace Periods. Lets take a couple of examples to demonstrate this -

abc.eu gets Registered on 24 Jul, 2006. This domain name will Expire on 24 Jul, 2007. If the domain name is not Renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month). This domain name will have a Renewal Grace period of 6 days. It will slip into Redemption Grace Period after 31 Jul, 2007.
pqr.eu gets Registered on 27 Jul, 2006. This domain name will Expire on 27 Jul, 2007. If the domain name is not Renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month). This domain name will have a Renewal Grace period of 3 days. It will slip into Redemption Grace Period post 31 Jul, 2007.
xyz.eu gets Registered on 31 Jul, 2006 and will Expire on 31 Jul, 2007. If the domain name is not Renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month) and will not have any Renewal Grace Period. It will slip into Redemption Grace Period post 31 Jul, 2007.

.INFO domain names will have a 15 day Renewal Grace Period. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and the domain name will go into Redemption Grace Period.

Renewal Grace Period in a .UK domain name is quite different from other extensions. Any website/emails associated with the domain name will stop resolving once your .UK domain name Expires.

You may Renew your .UK domain name anytime from 6 months before its Expiry, upto 97 days after its expiry. If you do not Renew your domain name within 97 days after its Expiry, it would be automatically Deleted by the Registry.

It is important to note that there is no concept of a Redemption Grace Period in case of a .UK domain name.

A .WS domain name will have a Renewal Grace Period of 30 days. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and made available for Registration as a fresh domain name by the Registry.

Third Level .COM/.NET/.ORG domain names under the extensions -.EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM, .JPN.COM, .UY.COM, .ZA.COM, .BR.COM, .CN.COM,
.SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM

will have a Renewal Grace Period of 5 days. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and the domain name will go into Redemption Grace Period.

A .NAME domain name will have a Renewal Grace Period of 40 days. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and made available for Registration as a fresh domain name by the Registry post a Pending Delete period of 5 days, during which the domain name cannot be Redeemed.

II. Manual Deletion

If you already have a domain name Registered, you can delete it from your Control Panel within 4 days of Registration. This 4 day period in case of domain names is referred as the Money Back Period. Deleting a domain name will immediately stop all functionalities (like the Website and Mails) associated with the domain name. Also, a domain name explicitly deleted would entitle you to a Refund of the entire amount, and there would be a charge of USD 1.0 for the Deletion.

IMPORTANT

Domain names under the following extensions cannot be Deleted from within the Control Panel since they do not have a Money Back Period.
.EU, .UK, .WS, .EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM, .JPN.COM, .UY.COM, .ZA.COM,
.BR.COM, .CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM

If you still wish to have such a domain name Deleted without Refund, you need to get in touch with us at support@gossimer.com and request the same.
A domain name deleted in the Money Back Period does not slip into Redemption Grace Period and is immediately available for registration.

Follow the procedure outlined below to Delete a domain name within the Money Back Period from your Control Panel -

1. Login to your Control Panel and search for the domain name that you wish to delete. Click here to read how >>

2. Click on the domain name in the search results to get to the Order details view.

3. On this page, click on Delete Service.

4. On the next page, you would be displayed the amount that will be refunded to you upon Deletion. On confirming Deletion, the domain name would be immediately Deleted and the Website and Mails associated with it would stop functioning.

Tags: Abc, Delete Service, Domain Extensions, Domain Names, Domain Renewal, Domain Uk, Domain Ws, Eu Domain Name, European Union, Grace Period, Grace Periods, Maximum Length, Name Domain, Redemption, Uk Domain, USD

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12 Jul 10 Interpreting Domain Name Check Availability Results

To know if a domain name is available for registration, you need to perform a Check Availability query.

Interpreting the results of the Check Availability Report:

Status	Meaning

is available	The domain name is available in this particular extension

is not available	The domain name is not available in this particular extension

invalid domain name	The domain name contains invalid characters or invalid number of characters

status unknown	There is a loss of connectivity with the Registry of this particular extension

Tags: Availability Query, Availability Report, Check Availability, Connectivity, Domain Check, Invalid Domain Name, Name Domain

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11 Jul 10 How do I start using my Managed DNS service?

Once you have started using the Managed DNS service, you need to take the following steps to start using it:

A. Change the Name servers of your Domain name to our Name servers.

For your Managed DNS service to work, it is essential that all queries for your domain name should reach our Name servers, which would respond to the query with the records that you have specified.

Thus, it is vital that after you have bought the Service for a particular Domain Name, you need to change the Name Servers for this Domain Name to our Name Servers.

Follow the process outlined below to know what Name servers you need to use:

In the Order List View that appears, click on that particular Domain Name.

In the details view, click on View Name Server Details.

Here, you would find the list of Name servers you need to set for your Domain name.

If the Domain name for which you have purchased this service is registered with Gossimer, refer to the article on Modifying Name servers to learn how to go about changing your Name servers.

B. Create various resource records for your Domain name. Click here to find out how.

Tags: Changing Your Name, Control Panel, Details View, Dns Service, Domain Name, List Servers, Managed DNS, Name Domain, Name Server, Name Servers, Queries, Resource Records, Search Domain, Server Details

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08 Jul 10 Modifying the Whois / Contact Details of all Domain Names (except .EU and .UK)

We offer you a comprehensive set of features to allow you to manage your Domain Name Contact details easily. All Domain Names (except .EU) have four Contacts associated with them. The Registrant (which is the owner of the Domain Name), the Administrative Contact, the Technical Contact and the Billing Contact.

In our system, Contacts are separate from a Domain Name. We maintain a separate database of ALL Contact information that you have used for registering any Domain Name, separately in a Contact database. This allows you to re-use the Contact information for any other Domain Name registration without having to fill in all the values yourself.

All Domain Names have 4 associated Contacts with them. Think of this as linking Contacts from your Contact database to the Domain Names you Register. Whenever you change any Contact information in any Contact, it will automatically change that information in every Domain Name which uses that Contact information.

If you need to Modify your Contact Information for a Domain Name, simply follow the steps below -

Click on the Domain name in the search results to get to the Order details view.
Click on the Modify Contact Details button.
You now have two options of modifying the Contact Details for your Domain Name -

(i) Use your existing Contact Database: You will be shown 4 dropdowns in this option. These dropdowns will be populated with all the Contacts that this particular Customer has used in all Domain Registrations with us. You will be able to select the Contact you wish to apply for your Domain Name from this dropdown list.

(ii) Specify Contact Details: You will be able to separately modify the Contact information for the Domain Name by directly specifying it in the Text boxes. If you change the Name or Company Name, you would be asked, if you wish to change this particular Contact only or you want to reflect this change to all the Contacts that are using this. If you change any other details, then they would automatically be applied to the all the Contacts that are using this.

Thus, for example, if you are using the following Contact Details for only a particular Domain Name and NOT anywhere else –

Registrant Contact Details
Company :* My Company
Name:* My Name
Email Address :* myself@mydomain.com
Address1 :* My Address
Address2 :
Address3 :
City :* My City
State :
Country :* United States of America
Zip :* 12343
Tel No. (Country Code – Phone Number) :*1 254146246
Fax no. :

Admin Contact Details
Company :* My Company
Name:* My Name
Email Address :* myself@mydomain.com
Address1 :* My Address
Address2 :
Address3 :
City :* My City
State :
Country :* United States of America
Zip :* 12343
Tel No. (Country Code – Phone Number) :*1 254146246
Fax no. :

Technical Contact Details
Company :* My Company
Name:* My Name
Email Address :* myself@mydomain.com
Address1 :* My Address
Address2 :
Address3 :
City :* My City
State :
Country :* United States of America
Zip :* 12343
Tel No. (Country Code – Phone Number) :*1 254146246
Fax no. :

Now, if you change the Name or Company Name or both for a Contact, you would be asked whether you wish to make the change for all the Contacts (Registrant, Billing, Admin & Technical) or simply change that particular Contact, and also if you wish to implement this change for all domains using this Contact.

On the other hand, if you change any other details, then all the Registrant, Admin and Technical Contact would be changed automatically for all domain names under that Customer using that particular Contact.

Apart from the above process, Contacts can be created and managed independent of the Domain Name(s), directly from within the Customer Control Panel. Click here to read how >>

Modifying .US Nexus Information associated with a Contact

If a Contact is used by a .US domain name, you must have specified the necessary Nexus information for it. You can modify this information at any time, from the Customer Control Panel. To do this,

1. Login to your Control Panel, from http://manage.gossimer.biz/customer

2. Search for the Contact in question, from Domains -> Domain Registration -> Contact Management -> Search.

3. Upon clicking the Contact, you need to click on the Modify Nexus Information button.

4. Specify the new Application Purpose and Nexus Category for the Contact, as appropriate and Click on Continue to save the changes.

Modifying .COOP Sponsor details associated with a Contact

If a Contact is used for a .COOP domain name, you must have specified the necessary Sponsor details for it. You can modify this information at any time, from the Customer Control Panel. To do this,

1. Login to your Control Panel, from http://manage.gossimer.biz/customer

2. Search for the Contact in question, from Domains -> Domain Registration -> Contact Management -> Search.

3. When you click on the Contact, you would see a Modify Sponsor Details button in the .COOP Contact Details page.

4. Details of the existing Sponsors will be listed. You can Modify the Sponsor Information here.

5. Click on Change Sponsor Information button to save the changes.

Tags: Billing System, Contact Database, Contact Details, Contact Information, Control Panel, Details Button, Details View, Domain Name Registration, Domain Names, Domain Register, Domain Registration, Domain Registrations, Domain Search, Dropdown List, Dropdowns, European Union, Name Domain, Registering Domain, Registrant, Text Boxes, United States Of America, Whois Domain

Filed in Managing Whois or Contact Details of Domain Names with 0 Comments

05 Jul 10 Renew / Delete a Domain Forwarding Service Order

You can Renew/Delete your Domain Forwarding Service Order from the Control Panel, by following the steps mentioned below -

1. Login to your Control Panel and search for the Domain name for which you have purchased this service.

2. In the Order List View that appears, click on that particular Domain Name.

To Renew a Domain Forwarding Service:

Click on Renew Service which would take you to the Renewal Service Page.

On this page from the Dropdown Box select the numbers of years for which you wish to Renew this Service.

Then proceed to Pay for this Service and the Renewal would be affected immediately.

To Delete a Domain Forwarding Service:

Click on Delete Service which would take you to the Delete Service Page.
Here, you would see details of the refund applicable on deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this service. On confirming the Deletion of this service, changes would be effective immediately.

IMPORTANT

Deletion of this service within 30 days of purchase entitles you to a full refund of your cost price. However, you would not get a refund if you deleted the service after this period.

Tags: Control Panel, Delete, Delete Service, Domain Forwarding Service, Domain Name, Domain Service, Name Domain, Renew Service, Search Domain, Service Changes

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02 Jul 10 Locking / Unlocking your Domain Name

Domain Name Locking is a crucial security feature as it prevents domain names frem being transferred away to other Registrars, without it being explicitly removed. Placing a Lock has the following effects on your domain name:

The Contact Details and Name Servers of such a Domain Name can not be modified in this state.
A Transfer [Away] Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed.
An internal Move of this domain name (to another Customer Account) would not be possible in this state.

IMPORTANT

.EU/.UK domain names do not support locking. Hence you can not lock a .EU/.UK domain name.

Domain Names can be Locked/Unlocked from your Control Panel by following the process mentioned below -

Login to your Control Panel and search for the domain name that you wish to Lock/Unlock. Click here to read how >>
Click on the Domain name in the search results to get to the Order details view.
Click on the Lock/Unlock Button
On the following page -

If you wish to Lock the Service, you would have to select the Check Box for Locking and enter the reason for Locking and click on the Update button.

For Unlocking, unselect the Check Box and click on the Update button.

Tags: Contact Details, Control Panel, Crucial Security, Customer Account, Details View, Domain Registrar, Domain Search, Eu Domain, Move Domain, Name Domain, Name Servers, Reason, Registrar, Registrars, Search Domain, Security Feature, Uk Domain Name, Uk Domain Names

Filed in Domain Name Registration & Management with 0 Comments

02 Jul 10 Locating and Modifying the Domain (Transfer) Secret/Authorization Code for your Domain Name (except .EU, .UK, .CC, .TV and .WS)

All domain names (except a .EU, .UK, .CC, .TV and .WS domain name) have a Domain (Transfer) Secret Key/Authorization Code associated with them. This would be required if you want to have such a domain name Transferred. Gossimer provides you with the unique facility of modifying your Domain (Transfer) Secret for each domain name. You can thus have a Domain (Transfer) Secret of your choice for each domain name.

This can be fulfilled by the following simple steps -

Login to your Control Panel and search for the domain name whose transfer secret you wish to modify. Click here to know how >>

Click on the domain name in the search results to get to the Order details view.
The Domain Secret field in the Order Information part will have a link to view your Domain Secret over a secure connection. Clicking this link will open a new window where the current Domain (Transfer) Secret will be displayed.To Modify the Domain (Transfer) Secret, click on the Modify Domain Secret button in the Domain Registration toolbar of the Order details view page. In the resulting page, provide a Domain (Transfer) Secret of your choice in the New Domain Secret textbox and click on Continue to save the change.

IMPORTANT

In case of a .COM/.NET domain name, the Domain Secret field may have a link to set a Domain (Transfer) Secret (instead of a link to view the current Domain (Transfer) Secret) which can be used as mentioned below:
1. Click on the Click here to create Domain Secret link in the Domain Secret field.

2. In the next page, provide a Domain (Transfer) Secret of your choice in the New Domain Secret textbox and click Continue to save the change.

Once a domain name having an associated Domain (Transfer) Secret is Transferred to Gossimer from another Registrar, our System would set a new Domain (Transfer) Secret for such a domain name. This process is implemented from a security perspective.

Tags: Authorization Code, Cc Domain, Control Panel, Domain Cc, Domain Name, Domain Names, Domain Registration, Domain Search, Domain Transfer, Name Domain, Net Domain, New Domain, Registrar, Search Domain, Secret Button, Secret Key, Secure Connection, Simple Steps, Transfer Domain, Tv Domain, Uk Cc, Uk Domain

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30 Jul 10 Regulations to be followed while updating contact details of specific domain names

28 Jul 10 Bulk Modify

24 Jul 10 How can people Contact me if I enable Privacy Protection for my domain name?

22 Jul 10 Transferring your .EU Domain Name

19 Jul 10 Product Keys

18 Jul 10 Modifying the Ownership Identity of a .EU Domain Name / Moving a .EU Domain Name to another Customer

18 Jul 10 Changing Name Servers of your Domain Name

17 Jul 10 What is Redemption Grace Period and how to get a Domain Name (Except .UK, .WS and .NAME) back from it (Restoring a Domain Name in Pending Delete Restorable Status)

14 Jul 10 Domain name transfer completed, but domain name is still Inactive

14 Jul 10 What is Domain (Transfer) Secret or Authorization (Auth.) Code and how you can obtain it from your Current Registrar?

14 Jul 10 Domain Name Deletion

12 Jul 10 Interpreting Domain Name Check Availability Results

05 Jul 10 Renew / Delete a Domain Forwarding Service Order

02 Jul 10 Locking / Unlocking your Domain Name

02 Jul 10 Locating and Modifying the Domain (Transfer) Secret/Authorization Code for your Domain Name (except .EU, .UK, .CC, .TV and .WS)

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