You can Renew/Delete your Domain Forwarding Service Order from the Control Panel, by following the steps mentioned below -

1. Login to your Control Panel and search for the Domain name for which you have purchased this service.

2. In the Order List View that appears, click on that particular Domain Name.

To Renew a Domain Forwarding Service:

• Click on Renew Service which would take you to the Renewal Service Page.

• On this page from the Dropdown Box select the numbers of years for which you wish to Renew this Service.

• Then proceed to Pay for this Service and the Renewal would be affected immediately.
  

To Delete a Domain Forwarding Service:

• Click on Delete Service which would take you to the Delete Service Page. 

• Here, you would see details of the refund applicable on deletion, if any. The refund would be given to you in the form of a Credit Note. You would further have to Confirm the Deletion of this service. On confirming the Deletion of this service, changes would be effective immediately.

• The Contact Details and Name Servers of such a Domain Name can not be modified in this state.

• A Transfer [Away] Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed.

• An internal Move of this domain name (to another Customer Account) would not be possible in this state.

Domain Names can be Locked/Unlocked from your Control Panel by following the process mentioned below -

1. Login to your Control Panel and search for the domain name that you wish to Lock/Unlock. Click here to read how >>

2. Click on the Domain name in the search results to get to the Order details view.

3. Click on the Lock/Unlock Button

4. On the following page -

• If you wish to Lock the Service, you would have to select the Check Box for Locking and enter the reason for Locking and click on the Update button.

• For Unlocking, unselect the Check Box and click on the Update button.

All domain names (except a .EU, .UK, .CC, .TV and .WS domain name) have a Domain (Transfer) Secret Key/Authorization Code associated with them. This would be required if you want to have such a domain name Transferred. Gossimer provides you with the unique facility of modifying your Domain (Transfer) Secret for each domain name. You can thus have a Domain (Transfer) Secret of your choice for each domain name.

This can be fulfilled by the following simple steps -

1. Login to your Control Panel and search for the domain name whose transfer secret you wish to modify. Click here to know how >>
    
2. Click on the domain name in the search results to get to the Order details view.
    
3. The Domain Secret field in the Order Information part will have a link to view your Domain Secret over a secure connection. Clicking this link will open a new window where the current Domain (Transfer) Secret will be displayed.To Modify the Domain (Transfer) Secret, click on the Modify Domain Secret button in the Domain Registration toolbar of the Order details view page. In the resulting page, provide a Domain (Transfer) Secret of your choice in the New Domain Secret textbox and click on Continue to save the change.

 

IMPORTANT

1. In case of a .COM/.NET domain name, the Domain Secret field may have a link to set a Domain (Transfer) Secret (instead of a link to view the current Domain (Transfer) Secret) which can be used as mentioned below: 

   1. Click on the Click here to create Domain Secret link in the Domain Secret field.

   2. In the next page, provide a Domain (Transfer) Secret of your choice in the New Domain Secret textbox and click Continue to save the change.
    

 

2. Once a domain name having an associated Domain (Transfer) Secret is Transferred to Gossimer from another Registrar, our System would set a new Domain (Transfer) Secret for such a domain name. This process is implemented from a security perspective.

There are certain regulations to be followed while updating contact information for certain domain names registered with Gossimer

.US domain names

The Registrant contact of every .US domain name needs to bear valid Nexus Information. The Nexus Information consists of

• The Application Purpose: Whether the domain name being registered is for Business use (Profit/Non-profit), personal use, etc.
   
• The Nexus Category: Whether the person registering the domain name is a resident/citizen of the United States of America, or the Domain name is registered for an organization based in the United States, or having an office or facility therein.

If you were to modify the Name/Company name for an existing contact of a .US domain name, the system would prompt you to specify the Nexus information for this contact.

.NAME domain names

When you register a .NAME domain name or have a .NAME domain name transferred to your account with Gossimer , you have to wait for 5 days before you can update the Registrant contact details.

For Customers -

You can modify the Name Servers and Contact Details of your domain names (except .ME, .EU, .UK and .ASIA domain names) in Bulk. Please follow the steps mentioned below to do the same:

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. Go to Domains -> Domain Registration -> Bulk Actions -> Bulk Modify, there you would have to enter the domain names whose information you wish to Modify or you can Search the same by Searching from the Search form provided below on the same page.

3. Here you can Modify the Contact Details by using any of the Contacts Available. If you wish to Add a new Contact, you can do so from the Control Panel by going to Domains -> Domain Registration -> Contact Management -> Add.

4. Below, you would find the Radio Button, select the FIRST BUTTON, if you do not wish to Modify the Name Servers and SECOND BUTTON, if you wish to Modify the Name Servers as well.

5. Enter the Name Servers, that you wish to keep for all the selected domain names and hit Submit.

At any point of time, you can only add two Bulk orders. This implies that you would not be able to add another Bulk Registration / Renewal / Transfer / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk request once the earlier request has been processed completely. Click here to know how you can list all Bulk Actions that are currently running in your account >>

For Resellers -

From the Reseller Control Panel, you can modify the Name Servers for domain names (except .ME, .EU, .UK and .ASIA domain names) Registered by your Customers. Follow the steps mentioned below to use this facility:

1. Login to your Reseller Control Panel from – http://manage.gossimer.biz/reseller.

2. Go to Products -> Domain Registration -> Bulk Actions -> Bulk Modify, there you would have to enter the domain names whose Name Servers you wish to Modify or you can Search the same by Searching from the Search form provided below on the same page.

3. Enter the Name Servers, that you wish to keep for all the selected domain names and hit Submit.

At any point of time, you can only add two Bulk orders for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Transfer / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk request once the earlier request has been processed completely. Click here to know how you can list all Bulk Actions that are currently running in your account >>

• Letters, Couriers delivered at the Postal Address would not be accepted. This implies, that you will not be contactable at the address displayed in your domain name Whois.
   
• Telephone Callers would be advised to email you at the email address displayed in the whois of your domain name.
   
• Email sent to the email address listed in the Whois, will get a response specifying an unbranded URL, which needs to be visited by this person. Upon visiting the site, they would be able to mention their query in a secure form, while specifying the type of Contact (Registrant, Administrative, Technical, Billing) they wish to email. The contents of the submitted form will then be emailed to the selected Contact’s (Registrant, Administrative, Technical or Billing) address, as specified in your Control Panel.

Therefore, you are assured of still being contactable, even though your Contact Details are not visible in the Whois of your domain name.

Before proceeding with the Transfer you are advised to first go check if your Domain Name can be Transferred. Click here to check if your domain name can be transferred >>
 

If you wish to Transfer a .EU Domain Name to Gossimer, then you need to follow the steps mentioned below:

Transfer Process for Customers

1. Login to your Control Panel from http://manage.gossimer.biz/customer.

2. In the Control Panel go to Domains -> Domain Registration -> Transfer. There, enter the Domain Name you wish to Transfer.

3. Select the Registrant Contact for this Domain Name. You may select from the available list of contacts or Add a New Contact.

It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.

4. In order to avoid any downtime for the website/emails associated with your .EU domain name during the Transfer, it is necessary to mention the Name Servers already in use by your .EU domain name. You may also provide any new Name Servers that you would like to associate your .EU domain name with. Here, it is obvious that all the necessary DNS records are already created on the new Name Servers for the website/emails to be functional.

5. You need to mention any existing Child Name Servers for your .EU domain name alongwith their respective IP Addresses. This is necessary to avoid any downtime for the website/emails associated with any domain name using these Child Name Servers as their Name Servers. If you wish to Register any new Child Name Servers, you may also mention the same alongwith the respective IP Addresses. These new Child Name Servers will be Registered once the domain name is Transferred successfully.

Child Name Servers can also be Registered separately. Click here to know how >>

6. Finally, proceed with the Payment of the Invoice. Click here to read more details on Payment >>.

Now that you have placed the Transfer Order, the Registrant Contact for the Domain Name will receive an e-mail from the Registry for the Transfer Authorization process, which needs to be approved within 7 days. The Registry provides an additional grace period of 7 days for approval, in case the Transfer was not approved within the initial 7 day period. The authorization can also be provided through a fax to the Registry from the Registrant Contact. Template of the confirmation fax is provided below:

Transfer confirmation fax >>

The request is processed once the Registry receives approval from the Registrant.

Transfer Process for Resellers

1. Login to your Control Panel from http://manage.gossimer.biz/reseller.

2. In the Control Panel go to Products -> Domain Registration -> Transfer. There you would have to enter the Domain Name you wish to Transfer.

3. Enter the Username (Email Address) of the Customer, on whose behalf you wish to buy this Service. If the Customer is new, you can Add the Customer, by filling the form given there.

4. Select the Registrant Contact for this Domain Name. You may select from the available list of contacts or Add a New Contact.

It is compulsory for you to agree to the associated Product Agreement(s) by selecting the Check Box.

5. In order to avoid any downtime for the website/emails associated with your .EU domain name during the Transfer, it is necessary to mention the Name Servers already in use by your .EU domain name. You may also provide any new Name Servers that you would like to associate your .EU domain name with. Here, it is obvious that all the necessary DNS records are already created on the new Name Servers for the website/emails to be functional.

6. You need to mention any existing Child Name Servers for your .EU domain name alongwith their respective IP Addresses. This is necessary to avoid any downtime for the website/emails associated with any domain name using these Child Name Servers as their Name Servers. If you wish to Register any new Child Name Servers, you may also mention the same alongwith the respective IP Addresses. These new Child Name Servers will be Registered once the domain name is Transferred successfully.

Child Name Servers can also be Registered separately. Click here to know how >>

7. Finally, proceed with the Payment of the Invoice. Click here to read more details on Payment >>.

Now that you have placed the Transfer Order, the Registrant Contact for the Domain Name will receive an e-mail from the Registry for the Transfer Authorization process, which needs to be approved within 7 days. The Registry provides an additional grace period of 7 days for approval, in case the Transfer was not approved within the initial 7 day period. The authorization can also be provided through a fax to the Registry from the Registrant Contact. Template of the confirmation fax is provided below:

Transfer confirmation fax >>

The request is processed once the Registry receives approval from the Registrant.

Domains Kit
 

<#start hosting#>Hosting Kit
 

There is a fee involved in performing either one of the following actions as it constitutes changing the Ownership Identity of a .EU domain name:

• modifying the Company Name or Name (in the absence of a Company Name) of the Registrant Contact, or
• moving a .EU domain name to another Customer
   

Follow the below mentioned process to modify the Company Name or Name (in the absence of a Company Name) of the Registrant Contact of a .EU domain name:

1. Login to your Control Panel and search for the domain name. Click here to find instructions for doing so >>

2. Click on the Domain name in the search results to get to the Order details view.

3. Click on the Modify Company button.

4. At the time of modifying the Company Name or Registrant Name (in the absence of a Company Name) of your .EU domain name, you have two options -

• You may choose a different Registrant Contact from the list of Registrant Contacts or create an altogether new .EU Registrant Contact by clicking on the Add Eu Registrant Contact link and filling in the details in the form presented.
   

• You may move/transfer this Domain Name to another Customer by providing the new Customer ID and Customer Username. After providing these details, click on Proceed button to continue the process.
   

5. There is a fee involved for performing either of the above mentioned two options and you need to pay for the generated Invoice to complete the ownership modification. Click here for more details on the Payment process >>.
 

Once the process starts, both the Current as well as the New Registrant Contact for the Domain Name will receive an e-mail from the Registry for the Authorization process, which needs to be approved within 7 days. The Registry provides an additional grace period of 7 days for approval, in case the approvals were not received within the initial 7 day period. The authorization can also be provided through a fax to the Registry, from both the Current as well as the New Registrant Contact. Templates of the confirmation fax are provided below:

Current Registrant confirmation fax >>
New Registrant confirmation fax >>

The request is processed once the Registry receives approval from both the Current and the New Registrant.

Follow the steps below to associate Name Servers with your domain name  -

 
1. Contact your Web Hosting Company and find out from them the Name Servers you need to use.  If you have bought Web Hosting for your domain name through Gossimer, then you need to set the Name Servers as specified by Gossimer. Click here to know how you can view this information >>
    

2. Login to your Control Panel, search for the domain name for which you want to add/modify Name Servers and proceed to the Order Details view. Click here to read how >>
    

 

3. Click on the Modify Name Server button. Feed in the Name Servers you want (up to 13^* Name Servers) and click Submit. If at this step you get an error stating Name Server is not yet registered, then this implies that the Name Server(s) you are submitting has/have not been registered with the Registry. Please contact your Web Hosting Company and ask them to provide Name Servers that are valid and registered with the Registry.