30 Aug 10 Customizing the Chat Window

Whenever a visitor at your website clicks the Live Chat icon, a new browser window is launched. This window uses a Java applet to connect to the LivehelpGenie Server and provides chat technology.

Gossimer provides you the ability to comprehensively customize this chat window. Not only can you determine the color themes and logos, but you can also modify the default hard-coded messages and button labels. Follow the steps below to customize the chat window:

1. Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service and proceed to the Order Details view page. Click here to know how >>

2. Here, click Manage Live Chat Service. This will take you to the Registered members area.

3. Under Settings, click Chat Window Branding.

4. Here, you can specify details such as

The location of your company address and logo – Every time a chat window opens, your choice of logo is fetched from the URL you specify here and displayed in the window.
The link to which your image points
Miscellaneous text, such as a Welcome message or your Company slogan.
The window color theme
Display post chat survey and option for visitor to receive copy of chat transcript by email
A customized message to be displayed when your Support Operators are not available for some reason.

5. Click Submit.

6. Under SETTINGS, click Chat Window Text.

7. Here, you can specify your own messages or text to replace the default hard coded text in the chat window, such as the connection or wait messages and the button labels.

8. Once you have specified these, click Submit.

Tags: Area 3, Browser Window, Button Labels, Chat Icon, Chat Service, chat technology, Color Themes, Company Address, Company Slogan, Control Panel, Domain Name, Gossimer, Gt 2, Image Points, Java, Live Chat, Live Chat Service, Logos, Manage Live Chat Service, Members Area, New Browser, Registered, Support Operators, Window 1

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14 Aug 10 Debugging API Calls and Retrieving the XML Sent / Recieved by our Server

The Debug API Parameters interface allows you to enable/disable API Call Debugging, emulate individual API calls and retrieve the XML Sent and Received by our server to compare with those returned by the specific emulator for debugging. Follow the process outlined below to commence this process:

1. Login into your Reseller Control Panel from http://manage.gossimer.biz/reseller

2. Click on Settings -> API -> Debug Your API Calls

3. Select the API method (any one or all) that you want to debug and click on the Start Debugging button.

4. Mention the last n calls (between 1 to 1000) that you want us to record by mentioning a value in the text box provided.

If you have already integrated with one of our API Kits and are facing an error that you wish to debug, then proceed to the next step.

If however, you are testing our API and wish to emulate API calls, then you may do so by selecting any of the PHP API Kits that we have deployed, by clicking on it (at the bottom of the interface). Clicking on any of the API Kits link will open the respective emulator in a new browser window.

6. Once you have tried a few calls, you may compare the XML Sent/Received with the ones logged in the system, by clicking on the Refresh button in the previous browser window.

7. Once you have completed your debugging exercise, turn off Debugging by clicking on the Stop Debugging button.

IMPORTANT

Turning on debugging for you API calls will slow them down significantly. Please turn debugging off as soon as possible to
maintain optimal performance.
Since enabling debugging also increases the load on our server, it will automatically be turned off after 1 hour.
Turning Debugging Off deletes the API log file, so please be sure to save the content of the textbox if you wish to refer to it later.

Troubleshooting Errors

In case you encounter an error message, please read the following links:

If you continue to face an error message, please contact our Support Team at support@gossimer.com.

Tags: Api, Browser Window, Emulator, Error Message, Exercise, Interface, New Browser, Optimal Performance, Parameters, Php, Reseller Control Panel, Xml

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30 Aug 10 Customizing the Chat Window

14 Aug 10 Debugging API Calls and Retrieving the XML Sent / Recieved by our Server

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