Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
There may be cases when your Customer / Sub-Reseller leaves the OrderBox for making the Payment or Adding funds, but due to some reason they never get back to our server. Therefore, the System would not know whether you have received the amount or not. This transaction would display the status AuthStarted. In this case, you would have to manually login to your merchant account with your Payment Gateway and check if you have received the payment or not.
After verifying the above you would have to Approve / Decline the Transaction.
Tags: Leaves, Merchant Account, Orderbox, Payment Gateway, Reseller
- If any Reseller exceeds the limit for number of calls defined in our OrderBox API Acceptable Usage Policy (AUP), their IP address will be temporarily blocked from accessing our servers, for a period of 24 hrs. During this time, they will be unable to make any calls to our Servers using the API. This block will be automatically cleared after 24 hrs and a notification to that effect will be sent to them. However repeated abuse will result in permanent blocking of the account.
- Moreover, if the number of simultaneous connections from a single IP Address, increases beyond a certain number, OrderBox would automatically drop these excessive connections of that Reseller.
Tags: Acceptable Usage Policy, Api, Ip Address, Orderbox, Servers, Simultaneous Connections
The OrderBox interacts with all its users in various ways. There is an e-mail sent for EVERY kind of activity performed by you or your Sub-Resellers/Customers in order to keep you informed of all steps. Every e-mail sent to your Sub-Reseller/Customer, however, is sent transparently from YOUR e-mail address. Gossimer Name/Address is not mentioned anywhere in this process.
There are various information that you can customise to better facilitate all communication with the Sub-Reseller/Customer. Follow the steps below to customise these settings.
1. Click on Settings -> Personal Information -> Contact Information
2. Modify all the information in the form to suit your needs. All the fields in the form are explained below –
I. Billing Information
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Billing Contact E-mail Address and From Name:
This e-mail address is crucial and important. This is the e-mail address where we will send all billing notifications to you. For instance, if your Funds fall below the threshold level, you will be sent an email to this e-mail address. Additionally, all correspondence to your Sub-Resellers/Customers about billing matters such as payments received from them, etc. will be sent to them from this e-mail address, using the Email Address From Name if specified. A typical billing email address could be billing@yourcompany.com and the Email Address From Name could be “YourCompany Billing Dept.”
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Other Billing Contact Information (Tel./Fax):
This is information about the Person/Contact who handles all billing matters with respect to your company. This information is displayed to a Sub-Reseller/Customer, in case the Sub-Reseller/Customer needs to contact someone from your Billing Department.
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c. Billing E-mail Signature:
Enter your Billing Team’s e-mail signature in this field to customise all e-mails sent to your Sub-Resellers/Customers. Any email sent to your Sub-Resellers/Customers about any billing matters will contain this signature as it is.
II. Sales Information
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Sales Contact E-mail Address and From Name:
This is the e-mail address where we will send all sales notifications to you. For instance, any Sub-Reseller/Customer places an order on your website, an e-mail will be sent to this Username [e-mail address]. Additionally, all correspondence to your Sub-Resellers/Customers about sales matters such as Orders placed by them, Renewal Reminders, Transfer Authorization mails sent to Admin Contact etc. will be sent to them from this e-mail address, using the Email Address From Name if specified. A typical sales email address could be sales@yourcompany.com and the Email Address From Name could be “Your Company Sales Dept.”
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Sales E-mail Signature:
Enter your Sales Team’s e-mail signature in this field to customise all e-mails sent to your Sub-Resellers/Customers. Any email sent to your Sub-Resellers/Customers about any sales matters will contain this signature as it is.
III. Support Information
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Technical Support E-mail Address:
It is compulsory for you to provide your Technical Support E-mail Address, so that your Sub-Resellers and Customers can contact you in case of such issues. This email address or the Tech Support URL below is displayed to your Customers/Sub-Resellers at various places such as in the menu, in any error message, etc.
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Technical Support URL:
Incase you have a Technical Support URL which you wish your Customers/Sub-Resellers to visit for any support they wish to request from you then specify this URL here. This setting overrides the Tech Support Email Address i.e. if you specify a Tech Support URL we will never display the Tech Support Email Address to your Customers/Sub-Resellers. We will only display the Tech Support URL. This can help if you have a web based support ticketing system and wish your Customers/Sub-Resellers to only use that while requesting Support.
IV. Abuse Desk Information
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Abuse Desk Email Address and From Name:
It is compulsory for you to specify your Abuse Desk E-mail Address, so that all SPAM complaints regarding Domain Names Registered through your Customers can be sent to you at this Email Address. Additionally, the mails sent using the SPAM Processing Tool would be sent using this E-mail Address and From Name. Click here to read about the SPAM Processing Tool >>
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Abuse Desk Signature:
Enter your Abuse Desk’s e-mail signature in this field to customise all e-mails sent to your Sub-Resellers/Customers. Any email sent to your Sub-Resellers/Customers about any Abuse Desk matters will contain this signature as it is.
IMPORTANT
The SuperSite displays your Contact Information to your Customers. This data is downloaded to your SuperSite from your Control Panel and cached (stored) on the SuperSite Server. Hence, you would need to refresh the cache of your SuperSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Reseller Branding. Click here to know what is SuperSite >>
Tags: Billing Address, Billing Department, Billing Dept, Billing Information, Billing Matters, Billing Support, Correspondence, Department C, Desk, E Mail Address, Email Address, Funds fall, Information Tel, Mail Signature, Name Address, Notifications, Orderbox, Resellers, Signat, Support Desk, Tel Fax, Threshold Level
The term ICANN Accredited Registrar and the ICANN Accredited Registrar logo, are trademarks owned solely by the Internet Corporation For Assigned Names and Numbers [ICANN]. The use of these marks is permitted to only its accredited Registrars.
You can not use these Trademarks as well as any term, phrase, or design which is confusingly similar to the Trademarks or any portion of the Trademarks, without the explicit approval of ICANN.
Violation of the above will be considered as a breach of the Terms of Usage of OrderBox under the Reseller Master Agreement you have signed with Gossimer.
Tags: Accredited Registrars, Breach, Corporation Names, Explicit Approval, Icann, Icann Accredited Registrar, Internet Corporation For Assigned Names, Internet Corporation For Assigned Names And Numbers, Internet Names, Names And Numbers, Orderbox, Storefront, Term, Term Phrase
Disable Shipping Cost
Having integrated a Paypal Payment Gateway, it is possible that you may be using the Paypal Gateway to buy and sell goods outside OrderBox for which you may wish to charge a Shipping Cost. If the Shipping Cost is set, a Customer trying to pay for a domain name through OrderBox using the Payment Gateway set by you will see the price as Shipping Cost + Domain name Cost. To avoid this you need disable Shipping Cost.
Steps to Disable the Shipping Cost:
- Login to your PayPal account at https://www.paypal.com
- Click the PROFILE sub tab
- Click the Shipping Calculations link in the Selling Preferences column
- In COST METHOD – select Flat Amount ($) and Click SELECT
- In COST and PRICE RANGES – Do NOT enter a shipping cost for any price range. To make changes to the price ranges, click EDIT
- In MISCELLANEOUS – Do NOT select the Checkbox – Click here to allow transaction-based shipping values to override the profile shipping settings listed above (if profile settings are enabled)
- Click on SAVE.
Tags: Caveats, Domain Name, Orderbox, Payment Gateway, Paypal Account, Paypal Gateway, Paypal Payment, Price Ranges, Profile Settings, Shipping Calculations, Shipping Cost, Www Paypal, www.paypal.com
SuperSite is a complete private-labeled Website for you and your Resellers. Here, your Customers as well as your Reseller’s Customers can buy various Products and Services. The SuperSite allows you and your Resellers to start selling all our Products and Services within minutes of signing up with Gossimer.
OrderBox SuperSite is
- Fully Customizable: You and your Resellers can modify the HTML, CSS, images or the PHP code of the SuperSite, thus, allowing you 100% customization
- Multi-tier: SuperSite supports an infinite level Reseller chain. You, your Resellers, their Resellers and so on can individually customize and use the SuperSite
SuperSite Features
- Over 50 pages of customizable marketing content that your Customers can refer to.
- A Feature-packed Shopping Cart which allows Customers to purchase Products through you and your Resellers. The Shopping cart also has an intelligent product suggestion tool that automatically identifies potential services that a Customer would want to buy based on their current shopping cart contents and prompts customers to make additional purchases, increasing your revenue potential during each shopping process. The SuperSite is geared to give your Customers a continuous shopping experience. Your Customers can jump from any section of the site to any other section – selecting items, viewing details and making decisions – until they finally wish to checkout.
- Intuitive Customer/Product sign-up forms.
- Integration with the OrderBox Control panels allowing your Customers to switch between the SuperSite and the Control Panels.
- Integration with the OrderBox API for fetching your Product settings, Pre-configured plans, Pricing and other information required to allow your Customers to buy your Products and Services.
- Integration with the OrderBox to provide complete Finance and Billing automation – Online invoicing, Payment Collection, Payment Gateway integration, Advance Accounts.
Tags: Api, Billing Automation, Cart Contents, Checkout, Css Images, Customer Product, Finance, HTML, Html Css, Html Images, Infinite Level, intelligent product suggestion tool, Invoicing Payment, Making Decisions, Online Invoicing, Orderbox, Payment Gateway, Php, Php Code, Potential Services, Product Suggestion, Reseller, Resellers, Shopping Cart, Shopping Experience, Suggestion Tool
We provide you with a FREE set of Partially Branded Name Servers for all the web services that you sell. These Name Servers are hosted on Servers provided by us. These will be used by your Customers if they choose to buy any of your other services for their domain names, through Gossimer. As such, you can customize these Name Servers only if you’ve signed up for the additional services viz., Domain Forwarding, Email Forwarding and Managed DNS.
You can alternatively choose to have your own Fully Branded Name Servers pointed to ours and use them instead. This can be accomplished by following this process:-
1. Login into your Reseller Control panel from http://manage.gossimer.biz/reseller.
2. Go to Settings -> Name servers and select one of the following options
I. Partially Branded Name Servers
You will be given 4 Partially Branded Name Servers, of the form
<prefix>.mercury.orderbox-dns.com
<prefix>.venus.orderbox-dns.com
<prefix>.earth.orderbox-dns.com
<prefix>.mars.orderbox-dns.com
This <prefix> is the same as the one used for your Partially Branded Storefront URL i.e., <prefix>.myorderbox.com. Click here to know how to modify your Partially Branded Storefront URL >>
II. Fully Branded Name Servers
If you want Fully Branded Name Servers, then you would have to create A records pointing to the IP addresses mentioned below.
Thus, if you wish your Fully Branded Name Servers in the form
ns1.mydomainname.com.
ns2.mydomainname.com.
ns3.mydomainname.com.
ns4.mydomainname.com.
Then, you would have to create Address (A) Records for each of your Name Servers, as shown below
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ns1.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 67.15.47.189, 67.15.253.220, 67.15.253.251
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ns2.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 74.54.56.227, 74.54.56.231, 74.54.56.236
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ns3.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 67.15.47.188, 67.15.253.219, 67.15.253.252
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ns4.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 66.249.5.25, 66.249.5.105, 66.249.5.122
In addition to this, you would also have to create Child Name Servers for your Domain Name i.e., you would have to create Child Name Servers (Register Name Servers) for mydomainname.com, using the IP Addresses mentioned above.
Create/Register all Child Name Servers with the following IP Addresses -
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ns1.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 67.15.47.189, 67.15.253.220, 67.15.253.251
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ns2.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 74.54.56.227, 74.54.56.231, 74.54.56.236
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ns3.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 67.15.47.188, 67.15.253.219, 67.15.253.252
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ns4.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 66.249.5.25, 66.249.5.105, 66.249.5.122
Reference:
Click here to know how to create Child Name Servers if you have registered mydomainname.com with Gossimer >>
Click here to know how to set your Name Servers as your Customers Default Name Servers while registering domain names >>
IMPORTANT
It is imperative that you create and use all Name Servers since these Name Servers are distributed in various Data Centres around the World and in case any one of the Name Servers is down, you and your Customers will not be impacted by this.
Tags: Additional Services, All The Web, Customize, DNS, Domain Names, Earth, Ip Address, Lt, Mercury, Mydomainname, Name Server, Name Servers, Options, Orderbox, Prefix, Reseller Control Panel, Storefront, Url, Web Services
The term ICANN Accredited Registrar and the ICANN Accredited Registrar logo, are trademarks owned solely by the Internet Corporation For Assigned Names and Numbers [ICANN]. The use of these marks is permitted to only its accredited Registrars.
You can not use these Trademarks as well as any term, phrase, or design which is confusingly similar to the Trademarks or any portion of the Trademarks, without the explicit approval of ICANN.
Violation of the above will be considered as a breach of the Terms of Usage of OrderBox under the Reseller Master Agreement you have signed with Gossimer.
Tags: Accredited Registrars, Breach, Corporation Names, Explicit Approval, Icann, Icann Accredited Registrar, Internet Corporation For Assigned Names, Internet Corporation For Assigned Names And Numbers, Internet Names, Logo, Names And Numbers, Orderbox, Supersite, Term, Term Phrase, Trademarks
