03 Sep 10 Renewal Reminders
Gossimer sends mails to its Customers informing them about all Web Hosting packages that are nearing their expiration date.
Customers of Gossimer:
Customers are sent Expiring Web Hosting packages Renewal Instruction e-mails before they actually expire, after expiry, and on deletion of the package.
The Reminders are sent to the Customer Username from 45 days prior to the Web Hosting package’s expiry, on the 1st, 11th and 21st day of every month, until it is either Renewed or Deleted (due to non-Renewal).
This Report displays the Order ID, Domain Name, Product Category, Expiry Date, Days to Expiry and Days to Deletion, besides detailed information about how to go about renewing these orders.
Gossimer Resellers can easily view all Expiring and Expired Domain Names from the Renewal Management Interface and choose to Renew any Web Hosting package on behalf of their Customer(s).
IMPORTANT
When a Web Hosting package Expires,
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the package is immediately Suspended. This means that you would be unable to use your package, until it is Renewed.
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the Customer is sent an e-mail, informing him that he has 15 days to Renew his Web Hosting package, post which the package is Deleted.
When the Web Hosting package is Deleted, the Customer is sent one final e-mail informing him/her that the Web Hosting package is Deleted, since it was not Renewed within 15 days after Expiry.
Tags: Customer Username, Displays, Domain Name, Domain Names, E Mail, Expiration Date, Expiry Date, Gossimer, Hosting Packages, Management Interface, Product Category, Renewal Management, Renewal Reminders, Resellers, Web Hosting, Web Hosting package, Web Hosting package Expires, Web Hosting Packages, Web Packages
03 Sep 10 Viewing Action History
As a Gossimer Reseller of you can view the entire Action History of all the Domain Names Registered through by your Customers and Sub-Resellers i.e. a Log of all the Actions that have made on this Domain Name. This is possible through your Reseller Control Panel, by following the steps mentioned below:
1. Login to your Control Panel and search for the domain name.
2. Click on the Domain name in the search results to get to the Order details view.
3. Here, you have 2 options -
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Current Actions – This will show a list of all Pending Actions as well as any Action done on the Domain Name within the last 24 hours.
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Archived Actions – This will show a list of all Completed Actions which are more than 24 hours old.
NOTE: The Current and Archived Actions buttons are accessible from both, the Domain Management Console, as well as the Order Details Toolbar. However, there is a difference in their functions -
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The buttons in the Management Console allow you to view the Action History for all products and services relevant to the Domain Name.
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The buttons on the Order Details toolbar allow you to view Action History only for the Domain Name Registration service.
4. Here for each Action it will show the following details –
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Action Id – It is the unique Id for each Action performed in OrderBox.
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Order Id – This is the Order on which the Actions are being performed.
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Description – This briefly describes the Action that was performed.
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Status – This column shows whether the Action was successful or not.
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Added On, Started On & Completed On – These 3 columns show the respective dates, along with the time stamp for the Action.
Tags: Action Id, Amp, Briefly, Domain Management, Domain Name Registration, Domain Name Registration Service, Domain Names, Gossimer, Name Registration Service, Reseller Control Panel, Resellers, Time Stamp
02 Sep 10 Integrating the Storefront features with your website
If you already have a website entertaining your existing clients, Gossimer even allows you to integrate the essential Storefront features with your website, enabling your Customers and Sub-resellers to access all your products and services via your website.
All you have to do is copy the script for the feature that you wish to integrate, and paste it to your site. The major features that you would wish to integrate are listed here.
You can integrate Customer Login as well as Reseller Login with your website. You need to put in the following code to integrate the Login with your Website –
action=_quot;https://www.foundationapi.com/servlet/AuthenticationServlet_quot; name=”LoginForm”>
<input type=”hidden” name=”redirectpage” value=”null”>
<input type=”hidden” name=”currenturl” value=”http://<Your Branded URL>“>
<input type=”hidden” name=”pid” value=”<Your Reseller Id>“>
<input type=”text” name=”username” value=”" size=”30″>
<input type=”password” name=”password” size=”30″>
<input type=”hidden” name=”role” value=”<role>“>
<input type=”submit” value=”Login” class=”submit”> </form>
<Your Reseller Id> - You can get your Reseller Id from your Control Panel by going to Settings -> Personal Information -> Primary Profile. Here the first field is the Reseller Id, the value of which you need to put in here.
<role> - If you are integrating Reseller Login, then you need to put in role as Reseller and if you want Customer Login, then put the role as Customer.
Integrating New Domain Purchase [Check Availability] Tool with your website
The steps for buying a New Domain Name are as follows:
1. Checking Domain Availability
2. Filling the Domain Order Form
3. Payment Process
4. Actual Registration
Of these steps, you can choose to have the Check Availability box at your end on your website or on the Reseller Storefront Server.
In order to directly link to the Check Availability page use the link below -
http://<#YOUR BRANDED URL#>/servlet/CheckAvailabilityServlet?actionkey=add
Replace <#YOUR BRANDED URL#> in the above URL with your Branded URL, which you can find at Settings -> Storefront & Control Panel -> URL, in your Reseller Control Panel. This will bring up the Check Availability box from where any of your Customers can start placing an Order for a Domain Name.
If, however, you wish to have the Check Availability box on your server as a part of your website, you can use either of the Check Availability form codes given below.
<form name=”ChkAvailForm” action=_quot;http://<#YOUR BRANDED URL#>/servlet/CheckAvailabilityServlet” method=”get”><br>
<input type=hidden name=”suggestalternatives” value=”true”><br>
<input type=hidden name=”validatenow” value=”true”><br>
<input type=hidden name=”actionkey” value=_quot;add_quot;_gt;_lt;br_gt;
<p align=”center”>www.<input name=”domainname” value=”" size=”20″><br>
<select name=”tld”><br>
<option value=”.biz”>.biz</option><br>
<option value=”.info”>.info</option><br>
<option value=”.com” selected>.com</option><br>
<option value=”.net”>.net</option><br>
<option value=”.org”>.org</option><br>
<option value=”.us”>.us</option><br>
<option value=”.name”>.name</option><br>
<option value=”.in”>.in</option><br>
<option value=”.co.in”>.co.in</option><br>
<option value=”.net.in”>.net.in</option><br>
<option value=”.org.in”>.org.in</option><br>
<option value=”.firm.in”>.firm.in</option><br>
<option value=”.gen.in”>.gen.in</option><br>
<option value=”.ind.in”>.ind.in</option><br>
</select><br>
<br><br>
<input type=”submit” value=”Check”><br>
</form>
OR
<form name=”ChkAvailForm” action=_quot;http://<#YOUR BRANDED URL#>/servlet/CheckAvailabilityServlet” method=”post”><br>
<input type=hidden name=”suggestalternatives” value=”true”><br>
<input type=hidden name=”validatenow” value=”true”><br>
<input type=hidden name=”actionkey” value=_quot;add_quot;_gt;_lt;br_gt;
<p align=”center”>www.<input name=”domainname” value=”" size=”20″><br>
<input type=checkbox name=”tld” value=”com”>.com
<input type=checkbox name=”tld” value=”net”>.net
<input type=checkbox name=”tld” value=”org”>.org
<input type=checkbox name=”tld” value=”info”>.info
<input type=checkbox name=”tld” value=”biz”>.biz
<input type=checkbox name=”tld” value=”us”>.us
<input type=checkbox name=”tld” value=”name”>.name
<input type=checkbox name=”tld” value=”.in”>.in
<input type=checkbox name=”tld” value=”co.in”>.co.in
<input type=checkbox name=”tld” value=”net.in”>.net.in
<input type=checkbox name=”tld” value=”org.in”>.org.in
<input type=checkbox name=”tld” value=”firm.in”>.firm.in
<input type=checkbox name=”tld” value=”gen.in”>.gen.in
<input type=checkbox name=”tld” value=”ind.in”>.ind.in
<br><br>
<input type=”submit” value=”Check”><br>
</form>
Integrating the Domain Name Transfer Link with your website
If any Customer of yours wishes to Transfer their Domain Name from their Current Registrar to us, you can simply point them to the below link or you can have this link on your Website. Replace <#YOUR BRANDED URL#> WITH Your Branded URL [in your Reseller Control Panel go to Settings -> Branding -> Storefront & Control Panel -> URL]:
http://<#YOUR BRANDED URL#>/servlet/CheckAvailabilityServlet?&actionkey=transfer.
Integrating the Whois Lookup tool on your website
You can integrate the Whois Lookup into your website in two ways:
In order to directly link to the Whois Lookup page use the link below. Replace <#YOUR BRANDED URL#> WITH Your Branded URL, available at Settings -> Storefront & Control Panel -> URL, in your Reseller Control Panel.
http://<#YOUR BRANDED URL#>/whois?
If however you wish to have the Whois Lookup box on your server as a part of your website, you can use the Whois Form code given below. Substitute <#YOUR BRANDED URL#> with your Branded URL.
<form name=”WhoisForm” action=_quot; http:// <#your BRANDED URL#>/servlet/WhoisServlet” method=”get”>
<input name=”domainname” value=”">
<br>
<input type=”submit” value=”Whois Lookup”>
</form>
The StoreFront is now DEPRECATED and will be removed shortly. All Resellers are encouraged to stop using the Storefront and begin using the new powerful SuperSite and PartnerSite.
Tags: Amp, Branding, Current Registrar, gen., Gossimer, http, Input Type Text, Lt, Major Features, Pid, Profile, Quot, Reseller Control Panel, Reseller Id, Reseller Login, Resellers, Storefront, Type Password, Url, www.foundationapi.com/servlet/AuthenticationServlet_quot
02 Sep 10 Website Builder Setup Guide
As a Reseller, you need to take the following steps in order to start selling Website Builder services to your Customers and Sub-Resellers.
- Set your Selling Price for this service for your Customers and Sub-resellers. Click here to find out how to set pricing for Website Builder >>
- Understanding Tax and how you may use the Tax Engine to collect it from your Customers and Sub-Resellers. Click here to find out how >>
Tags: Builder Services, Resellers, Setup Guide, Website Builder, Website Reseller
02 Sep 10 Add / Modify a Transecute Gateway
Before you Start
If you are based in India, you can use the Transecute Payment Gateway to receive payments from your Customers/Sub-Resellers using any Visa or Master Credit Card. Before you can accept payments from this Gateway, you need to be a Member of Transecute.
Getting to Know Transecute
Features of Transecute – http://www.transecute.com/merchants/features/
Pricing – http://www.transecute.com/merchants/pricing/
Sign-up – http://www.transecute.com/merchants/sign-up/
Integrating the Transecute Payment Gateway with your Reseller Account
1. Login into your Reseller Control Panel from http://manage.gossimer.biz/reseller
2. Click on the Settings -> Finance & Billing -> Payment Gateway -> List / Add
3. Click on the Add Payment Gateway button and then on the Add a Transecute Gateway link.
4. Enter the following details and save your changes by clicking on the Submit button
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Gateway Name – The name by which you would like your Customers/Sub-Resellers see this Payment Gateway for making payments to you. For example, you can set this as Visa/Master Cards.
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Transecute Member Id – A unique numeric id, which identifies you as a Member of the Transecute Payment Gateway. You can find your Member Id on the top-right hand corner, in your Transecute Merchant Administration Interface.
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Key – A Security Key displayed in your Merchant Administration Interface that secures all communication in-between MyOrderBox and the Transecute Payment Gateway.
Reference: Generating a new Security Key >>
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Currency – Transecute currently allows you to charge your Customers in only Indian Rupee.
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Currency Exchange Rate – If the Currency you selected in the previous option varies from your Selling Currency, we will have to convert the Invoice Value to the Transecute Currency, BEFORE we send your Customer to Transecute. For this purpose the system needs a exchange rate between the two.
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You may choose to maintain this exchange rate yourselves or let us maintain it for you. We download Foreign Exchange Rates on a daily basis from a recognised source and update exchange rates for you. If however you wish to update the rates yourselves, then you may do so by selecting the I would like to Maintain the currency exchange rate myself checkbox AND entering your own conversion rates.
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Payment Gateway Access Level for Customers and Sub-Resellers – Click here to know more about Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers >>
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Deciding whether a Sub-Reseller and Customer is Credited with the Gross Amount or Net – Transecute deducts a fee per transaction. There are two types of Transactions that can pass through your Transecute integration – Invoice/Debit Note Payment, and Add Funds. Click here to know more about Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers >>
In case of an Add Funds Transaction, you have the option of crediting your Customers/Sub-Resellers with the NET Amount that Transecute credits you with, or choose to credit them with the gross funds and bear the charges yourselves.
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Send me a Reminder if a transaction is pending for more than x days – In case you have not yet accepted a payment sent to you via the Transecute Payment Gateway, you can get e-mail reminders sent across to you from our system, after every x number of days, until you either Approve or Decline these payments. Click here to know how to Approve / Decline Payment Gateway transactions >>
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Display Position – If you plan on adding Multiple Gateways you can select the position in which you wish to display this Gateway on your Payment Page.
The SuperSite contains information about the various Payment options you offer to your Customers and also presents these options at the time of purchasing Products and Services. This data is downloaded to your SuperSite from your Control Panel and cached (stored) on the SuperSite Server. Hence, you would need to refresh the cache of your SuperSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite Payment Preferences. Click here to know what is SuperSite >>
Tags: Administration Interface, Amp, Currency Exchange Rate, Gateway Link, Id, India, Indian Rupee, Invoice Value, Master Cards, Member, Merchant Administration, Merchants, New Security, Numeric Id, Payment Gateway, Reference, Reseller Account, Reseller Control Panel, Resellers, Security Key, Transecute, Transecute Payment Gateway, Visa Cards, Visa Master
02 Sep 10 Add / Modify 2Checkout version 1 and/or version 2 Credit Card Gateway
Integration of 2Checkout version 1 and version 2 Credit Card Payment Gateway with your Reseller Account is identical. The Integration process does not involve ANY code writing, and all you need to do is fill up a form specifying your Account Details and Payment Collection preferences.
Before you Start
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You need to ensure that you are an 2Checkout Merchant. You can signup for a Merchant Account from – https://www2.2checkout.com/2co/signup
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Setup the Return URL within your 2Checkout Merchant Account
a. Login into your 2Checkout Merchant Account
b. Click on the 7. Setting Up Your Site. link
c. Scroll down to the Optional Parameters section and click on the link under Click here
d. Set both your Pending and Approved URLs as:http://<Your_Control Panel_Branded_URL>/reseller/paymentgateway/generic/PostFormGateway.jsp?PGNAME=2checkout
* You need to replace <Your_Control Panel_Branded_URL> with the URL you have set within your Reseller Control Panel under Settings -> Storefront & Control Panel -> URL.
e. Click on the Save Changes button to submit these changes.
Submit your Account Details and Preferences to us
1. Login into your Reseller Control Panel from
2. Click on the Settings -> Finance & Billing -> Payment Gateway -> List / Add
3. Click on the Add Payment Gateway button and then on either the Add a 2Checkout Credit Card Gateway or Add a 2Checkout Version 2 Credit Card Gateway link, depending upon the version of your 2Checkout Merchant Account.
4. Enter the following 2Checkout Details and save your changes by clicking on the Submit button
Gateway Name - This Gateway Name would be shown to your Customers / Sub-Resellers, when they are about to make Payment. You can use something like “Credit Card Payment” or “Visa/Master Card” etc.
Vendor Id - The Vendor Serial Number assigned by 2Checkout when you create a Merchant account with them.
Secret Word - The security code (word) for your Merchant Account with 2Checkout.
Currency – Currently we allow 2Checkout to charge your Customers / Sub-Resellers only in US Dollar (USD).
Currency Exchange Rate – If the Currency you selected in the previous option varies from your Selling Currency, we will have to convert the Invoice Value to the 2Checkout Currency, BEFORE we send your Customer to 2Checkout. For this purpose the system needs a exchange rate between the two.
You may choose to maintain this exchange rate yourselves or let us maintain it for you. We download forex rates on a daily basis from a recognized source and update exchange rates for you. If however you wish to update the rates yourselves then you may do so by selecting the I would like to Maintain the currency exchange rate myself checkbox AND entering your own conversion rates.
Select the types of CREDIT CARD that your Merchant Account Supports: You need to select the types of Credit Card that are supported by your 2Checkout Merchant Account. The credit card types available are – Visa, Master, Amex, Discover, Diners Card and JCB. You can also decide the sequence in which you want your Customers / Sub-Resellers to view these Card types.
Payment Gateway Access Level for Customers and Sub-Resellers – Click here to know more about Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers >>
Deciding whether a Sub-Reseller and Customer is Credited with the Gross Amount or Net – Your Bank and 2Checkout deducts a fee on a per transaction basis. There are two types of Transactions that can pass through your 2Checkout integration – Invoice/Debit Note Payment, and Add Funds. Click here to know more about Payment Gateway Transaction types and Access Levels for your Customers and Sub-Resellers >>
In case of an Add Funds Transaction, you have the option of crediting your Customers/Sub-Resellers with the NET Amount that 2Checkout credits you with, or choose to credit them with the gross funds and bear the charges yourselves. The NET Amount is calculated by subtracting the per transaction charges from the Transaction Amount. The per transaction charges are calculated by adding the Total Fixed fee charged per transaction and the Total Variable fee charged per transaction.
Total Fixed fee charged per transaction for your merchant account (Per Transaction Fixed Fee charged by your Bank + Per Transaction Fixed Fee charged by the 2Checkout Credit Card Gateway) - Enter the total fixed fee that is charged per transaction in the given textbox. This information is primarily used to calculate the Net Amount that your merchant account is credited with, if you choose to credit your customer / sub-reseller with the Net Amount in an Add funds Transaction. Your bank and/or your gateway may be charging you a different amount of fixed fee per transaction for different credit card types e.g. a certain fixed fee per transaction for Visa cards and a different fixed fee for American Express cards. In case, the amount of fixed fee is different per credit card type, then enter the highest amount of fixed fees charged per transaction to your account e.g. if the total fixed fee for Visa Cards is 25 cents per transaction and the total fixed fee for American Express cards is 30 cents per transaction, then enter 0.30 in the textbox. If there is no fixed fee charged per transaction then enter 0.
Total Variable fee charged per transaction for your merchant account - Enter the total variable fee that is charged per transaction in the given textbox. This information is primarily used to calculate the Net Amount that your merchant account is credited with, if you choose to credit your customer / sub-reseller with the Net Amount in an Add funds Transaction. Your bank and/or your gateway may be charging you a different amount of variable fee per transaction for different credit card types e.g. a certain variable fee per transaction for Visa cards and a different variable fee for American Express cards. In case, the amount of variable fee is different per credit card type, then enter the highest amount of variable fees charged per transaction to your account e.g. if the total variable fee for Visa Cards is 2.50% per transaction and the total variable fee for American Express cards is 3.00% per transaction, then enter 3.00 in the textbox. If there is no variable fee charged per transaction then enter 0.
IMPORTANT
If you have selected to credit a Customer/Sub-Reseller with the Net Amount in an Add Funds transaction, then you must submit either a Fixed Transaction fee (greater than 0) or a Variable Transaction fee (greater than 0).
Send me a Reminder if a transaction is pending for more than x days – In case you have not yet accepted a payment sent to you via the 2Checkout Payment Gateway, you can get e-mail reminders sent across to you from our system, after every x number of days, until you either Approve or Decline these payments. Click here to know how to Approve / Decline Payment Gateway transactions >>
Display Position – If you plan on adding Multiple Gateways you can select the position in which you wish to display this Gateway on your Payment Page.
IMPORTANT
The SuperSite contains information about the various Payment options you offer to your Customers and also presents these options at the time of purchasing Products and Services. This data is downloaded to your SuperSite from your Control Panel and cached (stored) on the SuperSite Server. Hence, you would need to refresh the cache of your SuperSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite Payment Preferences. Click here to know what is SuperSite >>
Tags: 2checkout, Account Details, American Express, bank, cent, Code Word, Credit Card Gateway, Credit Card Payment, Gateway Link, http, Jsp, Merchant Account, Optional Parameters, Payment Gateway, Reseller Account, Reseller Control Panel, Resellers, Return Url, Secret Word, Security Code, Serial Number, Storefront, Vendor Id, Visa Master Card
02 Sep 10 Adding Sub-Resellers
Both the procedures are explained below -
I. Your Sub-Reseller visits your Storefront and can go to Resellers -> Signup and fills the Sub-Reseller Signup form.
II. You can also signup on behalf of your Sub-Reseller from your Reseller Control Panel by going to, Sub-Resellers -> Add.
Tags: Reseller Account, Reseller Control Panel, Reseller Signup, Resellers, Storefront
02 Sep 10 Payment Gateway Report
The Gossimer Payment Gateway Report indicates all funds added by your Sub-Reseller/Customer himself via any Payment Gateway configured by you.
1. Login into your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
2. Click on Tools -> Reports -> Payment Gateway Report
3. Generate a Payment Gateway Report based on one or more of the parameters explained below:
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Select Type – You can generate a Payment Gateway Report for either your Sub-Reseller or Customer
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Select Country – You can generate a report for a particular Country, by selecting the same. You may also select only your Country or all countries except your Country.
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Choose Type of Report – Through this option, you can select the Total Receipt to be either Sub-Reseller/Customer-wise or Country-wise.
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Transaction Type – You may either generate a report for Invoice/Debit Note Payment or Add Funds Transactions at a time.
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Customer Ids/Sub-Reseller Ids – If you wish to generate the report for particular Customers or Sub-Resellers, you can put them here separated by commas.
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Select Month And Year – The report can be generated for any previous month. This month’s report would be available the next month.
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Select Payment Gateway – Through this option you can select any one Payment Gateway, through which you had received Funds from your Sub-Reseller/Customer.
Tags: Admin Control Panel, Configured, Debit Note, Gateway Payment, Invoice, Parameters, Payment Gateway, Receipt, Resellers, Time Customer, Transaction Type
01 Sep 10 Subtract Funds from your Customers/Sub-Resellers Account
The system allows you to Subtract funds from your Customers/Sub-Resellers Account. You may wish to do this incase you want to reduce the available balance of your Customer/Sub-Reseller. There are two types of transactions you can use to Subtract funds from your Customers/Resellers Account – Invoices and Debit Notes. You are advised to read up the Invoices section and Debit Notes section before you read this section.
First you need to decide whether you are going to use an Invoice or Debit Note for this purpose. The decision making criteria is quite simple -
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If you wish to subtract funds from your Customer/Sub-Reseller for a specific Order in the system then you have to use an Invoice.
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If you wish to subtract Funds for any other reason other than an Order in the system you should use a Debit Note
Another important thing to note here is that by simply adding an Invoice or Debit Note the funds of your Customer/Sub-Reseller will not reduce. The Invoice or Debit Note will need to be balanced (paid for) in Order to reduce the Funds (unless it is a Greedy Invoice or Debit Note). This is explained below.
Follow the steps below to Subtract Funds from a Customers/Sub-Resellers Account:
1. Click on Customers -> Billing -> Add Debit Note/Add Invoice or Sub-Resellers -> Billing -> Add Debit Note/Add Invoice
2. For a Debit Note put in the Email Address of the Customer/Sub-Reseller, from whose Debit Account Balance you wish to subtract funds from. In case of an Invoice you will have to put in the Order Id of the Order for which you wish to add an Invoice.
3. The next page for verification purposes will show you the details of the Customer/Sub-Reseller for which you are Adding an Invoice/Debit Note. Incase of an Invoice you will also see the Order details.
4. Fill in the Amount you want to Debit to this Customer/Sub-Reseller. This is the main field that will be used to add funds to the Customer/Sub-Reseller. The remaining fields are chiefly information fields. Incase your Selling Currency and Accounting currency are different, you will have to enter both the values along with a Conversion rate. If you have chosen to allow the System to maintain your Conversion Rate, this box will be pre-filled for you. You can choose to modify the conversion rate incase you require it to be different. The important aspect to note is that we actually perform a calculation by multiplying the Selling Currency Amount with the Conversion rate and comparing with the Accounting Currency Amount to ensure that you make no mistakes in the entry. If these 3 values do not match we will not allow the transaction.
IMPORTANT
Up to 2 decimal places are permitted for any of these fields except the Currency Conversion field (this would appear only if your Selling Currency differs from your Accounting Currency), which can handle upto 5 decimal places.
5. A Debit Note can be raised for your Sub-Reseller or Customer for the following reasons
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Miscellaneous Sale – To recover payment for any sales that you have made to a particular Sub-Reseller or Customer that does not have any associated Order in the system. If the Order exists in the system, then you could simply raise an Invoice for your Sub-Reseller or Customer. Click here to read how >>
For example, if you want to recover payment for Web Designing Services from a particular Customer for the domain name some-name.com, you could raise a Debit Note under type Miscellaneous Sale.
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Miscellaneous Charges – To recover payment for any charge that you want to levy on a particular Sub-Reseller or Customer that does not constitute a Sale.
For example, if you want to charge your Customer Sales Tax for some sale, you could do this by raising a Debit Note for this Customer under the type Miscellaneous Charges.
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Refund – To process a manual Refund for a Sub-Reseller or Customer, you could raise a Debit Note under this transaction type and settling the same against their Current Debit Account Balance. Once done, you will have to physically send across this Refunded amount to them.
However ideally, you should ask your Sub-Reseller or Customer to request for a refund from their own Control Panel from My Billing -> Request Refund.
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Chargeback – To record a Chargeback that you may have received for any online or offline payment.
For example, if a particular Sub-Reseller’s Check bounced, you could add a Debit Note for the same with this type.
6. Mention an appropriate Description for the Invoice/Debit Note that will make identifying the reason for this charge ample clear to both yourself and your Sub-Reseller/Customer.
IMPORTANT
In case of a manually raised Invoice/Debit Note, the description of the Invoice/Debit Note can be modified at a later stage as mentioned below -
Login to your Reseller Admin Control Panel from http://manage.gossimer.biz/reseller
Go to Customers -> Billing -> List Transactions for Customers / go to Sub Resellers -> Billing -> List Transactions for Sub Resellers.
Click on the description link of the Invoice/Debit Note to view the Invoice/Debit Note Details page.
Click on Modify Description button.
Modify the content in the Description field and click on Modify to submit the change.
7. In case of an Invoice you can specify the following additional fields
Order Suspension Date: This signifies the Date on which the Order will be Suspended if the Invoice is not paid
Order Deletion Date: This signifies the Date on which the Order will be Deleted if the Invoice is not paid
More details about the above two fields can be found here >>
8. You can select the Date when this Invoice/Debit Note should be raised.
9. Mention appropriate Payment Reminder Days (after the Transaction Date) to let the system automatically send Payment Reminders to your Customers/Sub-Resellers for due payments. If you do not wish the system to remind your Customers/Sub-Resellers about pending payments, leave this box as blank.
10. A Transaction Key is a per transaction unique set of characters or numbers or any word that would easily allow you to differentiate every instance of a manually raised Invoice or Debit Note. This key ensures that you do not add the same transaction twice into the system.
IMPORTANT
If you enter the same Transaction Key in multiple transactions, then you will receive an error message. You need to do the following when you encounter this error:
1. Depending upon whether you are subtracting funds from your Customer or Sub-Reseller, you need to go to either Customers -> Search or Sub-Resellers -> Search.
2. Mention the Customer/Sub-Reseller’s Email Address (as the case maybe) and click on the Search button.
3. Click on the Customer/Sub-Reseller to view their details.
4. Click on the List Transactions button to review if these funds have already been debited to your Customer/Sub-Reseller. You may also perform an advanced search by clicking on the Advanced Search button on the top of this page.
Now,
if these funds have been already subtracted from your Customer/Sub-Reseller’s Debit Account Balance, then you should not proceed subtracting these funds again.
if you can not locate a transaction of the same amount and date as the one you are subtracting at present, then this Transaction must be unique but the Transaction Key you are mentioning has already been associated to a previous transaction.
In this case, you should press your Web Browser’s Back button and continue this transaction with another Transaction Key.
11. You can choose to make both Invoices as well as Debit Notes Greedy. A Greedy Invoice/Debit Note gets automatically settled.
- if there are Funds available in your Customer/Sub-Reseller’s Debit Account, or
- when your Customer/Sub-Reseller adds Funds in his Debit Account, or
- at the time your Customer/Sub-Reseller starts paying for another Invoice/Debit Note, he is prompted to also pay for any Greedy Invoice or Debit Note.
Any Invoice/Debit Note which has been raised as a Greedy one, would get displayed in the List of Transactions with “(Greedy)” being displayed in the Transaction Type.
12. In case of a Debit Note you can choose to deduct this amount from the Total Receipts figure for that Customer/Sub-Reseller. Click here to find out more about the calculation of Total Receipts for your Customers and Sub-Resellers >>
13. Once you finish filling the details and move onwards you will be displayed a Confirmation page with all Customer details and Transaction details for one final confirmation before adding the Invoice/Debit Note.
14. Clicking on Confirm Transaction will result in the addition of the Invoice/Debit Note.
IMPORTANT
1. If you chose to make an Invoice/Debit Note Greedy, then (as explained before) it would get settled depending upon whether the Customer/Sub-Reseller has funds in their Debit Account.
2. If you did not choose to make the Invoice/Debit Note Greedy, then you would need to settle the Invoice/Debit Note to deduct this amount from your Customer/Sub-Reseller’s account. This is done by Paying for the Invoice/Debit Note.
Once an Invoice/Debit Note is added our system will automatically take care of reminders and other Payment Collection features. Click here for more details on this >>
IMPORTANT
If you have received a Chargeback or wish to Refund a particular Receipt/Credit Note, then you may raise a Debit Note from this Receipt/Credit Note itself. This is how you can do this:
1. Search for the Receipt/Credit Note for which you have received a Chargeback or wish to Refund, from Customers -> Billing -> Search Transactions or Sub-Resellers -> Billing -> Search Transactions
2. Click on the Receipt/Credit Note to view its details.
3. Select either Chargeback or Refund in the dropdown on the top of the page and click on the Go button
4. You will be taken to the Subtract Funds page, where the system would prefill the Amount, Debit Note Type, Description from the the details available in the Receipt/Credit Note. We recommend that you modify the Description to indicate to your Customer/Sub-Reseller the purpose of subtracting Funds from his/her account.
5. Fill in all the relevant values as per the instructions provided above.
Tags: Account Balance, Billing, Debit Account, Incase, Invoice, Invoices, Reseller, Resellers, Verification Purposes, Web Browser, Web Designing Services
31 Aug 10 Bulk Suspend / Unsuspend
Bulk Suspension allows you to Suspend domain names (except .ME, .EU and .UK domain names) of your Sub-Resellers and Customers. However, please be aware that all functionalities associated with the domain name (Website, Mails, etc.) would stop functioning if you suspend domain names. You would like to suspend domain names, if you receive complaints regarding the domain name like spamming or if you have not received Payment for the domain name.
Please follow the following steps to Suspend / Unsuspend domain names in Bulk -
1. Login to your Reseller Control Panel from http://manage.gossimer.com/reseller.
2. Go to Products -> Domain Registration -> Bulk Actions -> Bulk Suspend/Unsuspend
3. Here you can select to Suspend all domain names by either Order Id, Domain Name, Reseller Id or Customer Id. The Reseller Id refers to the Id of your Sub-Reseller(s). You would have to also provide the reason for Suspending. Enter the Order Ids/Domain names which needs to be suspended/unsuspended or the Id of Resellers/Customers whose domain names you wish to suspend/unsuspend.
4. Click on Suspend Orders if you wish to Suspend Orders and Unsuspend Orders for Unsuspending. In case of Unsuspension, you can also select to remove all Suspensions set by your Sub-Resellers.
- .EU/.UK domain names do not support Suspension. Hence, this feature will not be be available for a .EU/.UK domain name.
- Once you have submitted a Bulk Suspend/Unsuspend request, our system would execute the same in the next 2 hours time. Click here to know how you can list all Bulk Actions that are currently running in your account >>
Tags: Customer Id, Domain Registration, European Union, Functionalities, Reseller Control Panel, Reseller Id, Resellers, Spamming, Suspensions, Uk Domain Name, Uk Domain Names
31 Aug 10 Live Chat Services
Step 1: Set your Pricing Slabs
You can define the Pricing Slabs depending upon the Total Receipts of your Customers/Sub-Resellers or the number of Live Chat Service Orders purchased by your Customers/Sub-Resellers. The Selling Price to each Customer/Sub-Reseller is determined at the time of purchase depending upon the Total Receipts, the number of Live Chat Service Orders, your Slab Pricing and the Customers’/Sub-Resellers’ Specific Pricing.
Reference:
Concept of Total Receipts explained in detail >>
Understanding Pricing Slabs >>
How to set Pricing Slabs?
1. Login to your Control Panel from http://manage.gossimer.biz/reseller.
2. Go to Settings -> Set Pricing, Plans and Promos.
3. Click on the Live Chat Service to set its Discount Slabs for your Sub-Resellers and/or Customers, and click on Update.
4. Add as many Slabs as required, in this manner.
Step 2: Setting your Selling Price
Once you have set your Pricing Slabs, you can move on to specifying the Selling Price for each of the Slabs. You can specify the Pricing individually for each of the configurations. To do this, follow the steps mentioned below:
1. Login to your Control Panel from http://manage.gossimer.biz/reseller.
2. Go to Settings -> Set Pricing, Plans and Promos.
3. Click on the Live Chat Service
4. Here, click on Set Pricing
5. On the succeeding page, you will find a list of the different plans that you offer – the plans bear the default names Basic, Small Business, Corporate and Enterprise. Should you wish to modify these, you can do so here.
6. Next, you need to specify your Selling Price for Customers and Sub-Resellers. Enter the Selling Price for your Customers and Sub-Resellers for all the Slabs in each of the plans. (Note that, if you leave the value for any Slab empty, the value of the preceding Slab for that plan would be considered for this Slab. The base Slab, however, cannot be empty.)
7. Click on Update Pricing.
The SuperSite and PartnerSite contain information about the various Live Chat Plans you offer to your Customers and Sub-Resellers respectively and the Pricing information related to the Live Chat Services. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and cached (stored) on the SuperSite and PartnerSite Server respectively. Hence, you would need to refresh the cache of your SuperSite and PartnerSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite Live Chat Data (to refresh SuperSite Cache Data) and Tools -> Reload SuperSite & PartnerSite Cache -> PartnerSite Reseller Slabs (to refresh PartnerSite Cache Data).
Tags: Chat Service, Chat Services, Control Panel, Default Names, Extreme Flexibility, High Volume, Live Chat, Live Chat Service Orders, Receipts, Resellers, Slabs, Small Business, Step 2, Volume Customers
31 Aug 10 Suspending/Unsuspending the Live Chat Service
Order Suspension is a useful feature available to Resellers of Gossimer. In this status, the Order remains in the database but is inactive and the functionality associated with it cannot be used. No one can make any modifications to this Service, unless it is unsuspended.
Follow the steps below to Suspend / Unsuspend the Live Chat Service for a Domain Name:
1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
2. Go to Products -> Search -> Live Chat Service Search and search for the Domain Name for which you wish to suspend the Live Chat Service.
3. In the Order list, click the Domain Name. This will take you to the Order Details view.
4. Here, click Suspend / Unsuspend.
- If you wish to Suspend the Service, you would have to select the check box for Suspension, enter the reason for Suspension and click Update.
- For Unsuspending, unselect the check box and click Update.
Tags: Chat Service, Details View, Domain Name, Functionality, Gossimer, Live Chat, Live Chat Service, Reason, Reseller Control Panel, Resellers, Search Domain, Search Service, Service Search
30 Aug 10 Integrate your Website’s Domain Name Registration/Transfer Form with the SuperSite
If you have a website catering to several other products/services (than those offered by Gossimer) and wish to target Customers/Sub-Resellers from your website itself (rather than using your SuperSite as your website), then you may want to include the following domain registration forms on your website:
Integrating Domain Name Check Availability form on your website with the SuperSite
The steps for buying a New Domain Name are as follows:
1. Checking Domain Availability
2. Filling the Domain Order Form
3. Payment Process
4. Actual Registration
Of these steps, you can choose to have the Check Availability box at your end on your website. In order to directly link to the Check Availability page on your SuperSite, use the link below -
http://<#SuperSite URL#>/domain.php
This will bring up the Check Availability box from where any of your Customers can start placing an order for a Domain Name.
If, however, you wish to have the Check Availability box on your server as a part of your website, you can use the Check Availability form given below.
<form name=lookup method=”post” action=_quot;http://<#SuperSite URL#>/domain.php?goto=metarefresh&formaction=domain.php“>
<input type=”hidden” name=”action” value=_quot;check_availability_quot;_gt;
<input type=”hidden” name=”showrelated” value=”true”>
<tr>
<td colspan=”4″ rowspan=”3″>
<input name=”txtDomainName” type=”text” class=”inputbox” size=”22″ maxlength=”55″>
<b>.</b>
<select name=”tld[]“>
<option value=”com” selected>com</option>
<option value=”net”>net</option>
<option value=”org”>org</option>
<option value=”biz”>biz</option>
<option value=”name”>name</option>
<option value=”us”>us</option>
<option value=”info”>info</option>
<option value=”in”>in</option>
<option value=”co.in”>co.in</option>
<option value=”net.in”>net.in</option>
<option value=”org.in”>org.in</option>
<option value=”firm.in”>firm.in</option>
<option value=”gen.in”>gen.in</option>
<option value=”ind.in”>ind.in</option>
<option value=”eu”>eu</option>
<option value=”mobi”>.mobi</option>
<option value=”mn”>.mn</option>
<option value=”bz”>.bz</option>
<option value=”cc”>.cc</option>
<option value=”tv”>.tv</option>
<option value=”eu.com”>eu.com</option>
<option value=”gb.com”>gb.com</option>
<option value=”ae.org”>ae.org</option>
<option value=”kr.com”>kr.com</option>
<option value=”us.com”>us.com</option>
<option value=”qc.com”>qc.com</option>
<option value=”de.com”>de.com</option>
<option value=”gb.net”>gb.net</option>
<option value=”no.com”>no.com</option>
<option value=”hu.com”>hu.com</option>
<option value=”jpn.com”>jpn.com</option>
<option value=”uy.com”>uy.com</option>
<option value=”za.com”>za.com</option>
<option value=”br.com”>br.com</option>
<option value=”cn.com”>cn.com</option>
<option value=”sa.com”>sa.com</option>
<option value=”se.com”>se.com</option>
<option value=”se.net”>se.net</option>
<option value=”uk.com”>uk.com</option>
<option value=”uk.net”>uk.net</option>
<option value=”ru.com”>ru.com</option>
<option value=”ws”>ws</option>
<option value=”co.uk”>co.uk</option>
<option value=”org.uk”>org.uk</option>
<option value=”me.uk”>me.uk</option>
</select>
</td>
<td><input type=”submit”></td>
</tr>
</form>
Replace <#SuperSite URL#> with your Branded SuperSite URL, which you can find at Settings -> SuperSite & PartnerSite -> URL, in your Reseller Control Panel.
The code listed in red in the above form is optional. Setting the value for the showrelated variable to true will display availability of the same Domain Name under other extensions. By default (without the code being used), the value is set to true. You may choose not to display this information by setting the value to false. However, it is advised that the value be set to true so that your SuperSite presents more buying options to the user.
Other attributes that can be used are -
- shownotavail – indicates non-available Domain Names
- showinvalid – indicates invalid Domain Names
- showunknown – displays the check availability status for a Domain Name as unknown in case connection to the corresponding Registry could not be established
It is advised that the value for these variables be set to true so that proper messages are displayed to the user.
Integrating Domain Name Transfer form on your website with the SuperSite
You may use the example form provided below, to integrate the Domain Name transfer functionality of your SuperSite, with your website:
<input type=”hidden” name=”action” value=_quot;domain_transfer_summary_quot;_gt;
<input type=”hidden” name=”nextstep” value=”true”>
<input type=”hidden” name=”dom_action” value=_quot;transfer_quot;_gt;
<table border=”0″ cellpadding=”0″ cellspacing=”0″ class=”dataTable”>
<tr>
<td width=”30%” class=”frmLabel”><label for=”Domain Name Transfer”>Domain Name</label></td>
<td width=”2%” class=”required”>*</td>
<td><INPUT TYPE=”text” NAME=”domainname” SIZE=22 value=”">
<select name=”tlds”>
<option value=”com”>com</option>
<option value=”net”>net</option>
<option value=”org”>org</option>
<option value=”biz”>biz</option>
<option value=”name”>name</option>
<option value=”us”>us</option>
<option value=”info”>info</option>
<option value=”in”>in</option>
<option value=”co.in”>co.in</option>
<option value=”net.in”>net.in</option>
<option value=”org.in”>org.in</option>
<option value=”firm.in”>firm.in</option>
<option value=”gen.in”>gen.in</option>
<option value=”ind.in”>ind.in</option>
<option value=”eu”>eu</option>
<option value=”mobi”>.mobi</option>
<option value=”mn”>.mn</option>
<option value=”bz”>.bz</option>
<option value=”cc”>.cc</option>
<option value=”tv”>.tv</option>
<option value=”eu.com”>eu.com</option>
<option value=”gb.com”>gb.com</option>
<option value=”ae.org”>ae.org</option>
<option value=”kr.com”>kr.com</option>
<option value=”us.com”>us.com</option>
<option value=”qc.com”>qc.com</option>
<option value=”de.com”>de.com</option>
<option value=”gb.net”>gb.net</option>
<option value=”no.com”>no.com</option>
<option value=”hu.com”>hu.com</option>
<option value=”jpn.com”>jpn.com</option>
<option value=”uy.com”>uy.com</option>
<option value=”za.com”>za.com</option>
<option value=”br.com”>br.com</option>
<option value=”cn.com”>cn.com</option>
<option value=”sa.com”>sa.com</option>
<option value=”se.com”>se.com</option>
<option value=”se.net”>se.net</option>
<option value=”uk.com”>uk.com</option>
<option value=”uk.net”>uk.net</option>
<option value=”ru.com”>ru.com</option>
</select>
</select>
</td>
</tr>
<tr>
<td width=”30%” class=”frmLabel”><label for=”Transfer Auth”>Transfer Auth Code</label></td>
<td width=”1%” class=”required”></td>
<td colspan=”2″><INPUT TYPE=”text” NAME=”secretname”></td>
</tr>
<tr>
<td class=”frmLabel”> </td>
<td class=”required”> </td>
<td colspan=”2″>
<ul>
<li><font size=”2″>Also known as: “Transfer Secret” or “EPP Auth Code.”
</font> </li>
<li><font size=”2″>This is not needed for a .EU Domain Name.</font></li>
<li><font size=”2″>In case of a .CC/.TV Domain Name, you may provide a Transfer Secret/Authorization Code if the Domain Name has a Transfer Secret/Authorization Code set at the Current Registrar. Otherwise, you can leave the Transfer
Auth Code field blank.</font></li>
</ul>
</td>
</tr>
<tr>
<td colspan=”4″ align=”center”>
<input name=”transfer” type=”submit” value=”Transfer”>
</td>
<tr>
</table>
</form>
Replace <#SuperSite URL#> with your Branded SuperSite URL, which you can find at Settings -> SuperSite & PartnerSite -> URL, in your Reseller Control Panel.
Tags: Amp, Check Availability, Current Registrar, dom, Domain Availability, Domain Name Registration, Domain Registration, European Union, gen., Gossimer, Goto, Gt Info, Input Name, Input Type, Lt, Name Tld, Optio, Option Value, Php, products/services, Registration Forms, Registration Transfer, Resellers, Select Name, Supersite, Td
30 Aug 10 Exporting a List of your Sub-Resellers as a CSV Report
2. Click on Sub-Resellers -> Export
3. You can streamline your list based on either or all, of these criteria
- Sub-Reseller City – Specify a City name to narrow down your list results. Leaving this field blank will result in listing Sub-Resellers from all cities.
- Sub-Reseller Country – To get a list of Sub-Resellers from a particular Country, select it from this drop down, otherwise choose Select a Country to search for Sub-Resellers from all countries.
- Sub-Reseller Status – Select Active or Suspended to narrow your criteria or leave as Any to select all.
- Creation Date Between – By default, this field displays a date range beginning from the last week. You may select the beginning date as per your desire by toggling the appropriate drop downs.
- Total Receipts Between – By specifying the Total Receipts figure in these text boxes, you can target a specific set of your Sub-Resellers.
- Products – You can list Sub-Resellers who have signed up for or have not signed up for a particular Product, by selecting it from the drop down. By not selecting any Product, you would end up with a list of Sub-Resellers who have signed up for all Products.
Upon clicking on the Submit button, Gossimer would be emailing you a list of all your Sub-Resellers that satisfy the criteria you mentioned, at your Reseller Username (email address). You may also mark a copy of the exported CSV file to one or more custom email address by specifying the same under the Mark a copy of the Export to (Email Addresses) field. Multiple email addresses should be separated by a comma (,).
Tags: Admin Control Panel, Comma Separated Values, Control, Countries, Csv File, Desire, Displays, Email Address, Email Addresses, Gossimer, Receipts, Reseller City, Reseller Status, Reseller Username, Resellers, Target, Text Boxes
Gossimer Promotions and Announcements
- TechSupport Notifications February 28, 2010Technical support information and notifications […]
- PHP4 Discontinuation - 18th September September 7, 2009As announced earlier, PHP4 will not be supported on our Linux Hosting Servers from the 18th of September, 2009. Please pass on this information to your Customers and Resellers to ensure that they can update their websites to work with PHP5. […]
- .CN Launch - Coming Soon August 16, 2009We are glad to announce the launch of .CN - the most popular and fastest growing ccTLD worldwide. The .CN domain extension has seen an exemplary growth since its launch throughout the world. Earlier this year, .CN crossed over 13 million registrations to become the second most registered domain extension after .COM. Moreover, with China now representing the […]
- Live Chat Product Discontinuation - Moved to 18th August August 16, 2009Based on feedback that we received from several Resellers, we have decided to postpone the Live Chat discontinuation to the August of 18th, 2009 at 12:30 UTC. From the 18th of August, it will not be possible to purchase new Live Chat packages but exisiting packages will continue to function normally. […]