You can perform any modifications, such as Renewing, Upgrading/Downgrading or Deleting your Live Chat Service package from your Control Panel itself. Follow the steps outlined below to make the modifications you desire –
Login to your Control Panel, search for the Domain Name for which you have purchased the Live Chat Service package and proceed to the Order Details view page. Click here to know how >>
Renew your Live Chat Service
You can Renew your Live Chat Service package at anytime, for a duration ranging from 6 months to 5 years.
- In the Order Details view, click Renew Service button.
- On the next page, select the duration for which you wish to Renew this package, and click Renew Service.
- Then proceed to make the payment and the Renewal would be effected immediately.
Upgrade/Downgrade your Service
At any point in time, you can Upgrade or *Downgrade to any of the other Live Chat Service packages offered by Gossimer, to suit your requirements.
- In the Order details view, click Upgrade/Downgrade button.
- Here, in the Package Details section, select the package to which you wish to Upgrade/Downgrade. Simultaneously, you may choose to extend the duration of your package by selecting a duration from the Renew Service drop-down.
- When you select the new specifications for your Order, you would see the cost of the modification. This is calculated as
([n x Monthly cost of the new package] + Pro-rated cost for the current month) – Credits remaining from the existing package
where, n = duration of the new package in months
Then proceed to pay for the Invoice, if any payment is applicable. The modification would be effected immediately.
IMPORTANT
*On downgrading a package, the surplus funds are not credited to your account – however, they can be immediately utilized to extend the duration of your package.
Delete your Service
If for some reason, you do not wish to continue with the Live Chat Service provided by Gossimer, then you may Delete your Live Chat Service package.
- In the Order Details view, click the Delete Service button.
- Confirm the Deletion of this package.
- On confirming, Deletion would be effective immediately.
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