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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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29 Aug 10 No NS A records at Nameservers Failure Message

If you have completed setting your Fully Branded Name Servers and/or Storefront & Control Panels URL, you can generally start using them within 24-48 hours. If you have followed all the instructions then when you ping your Branded Name Servers or visit your Control Panel URLs, you will be able to see results.

Do not be confused when you encounter errors such as No NS A records at nameservers while using some DNS Tools like DNSReport.com. This does not indicate an error and will not affect the resolution of your Domain Name or Name Server.

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20 Aug 10 Can I display the ICANN logo on my Storefront/ website?

The term ICANN Accredited Registrar and the ICANN Accredited Registrar logo, are trademarks owned solely by the Internet Corporation For Assigned Names and Numbers [ICANN]. The use of these marks is permitted to only its accredited Registrars.

You can not use these Trademarks as well as any term, phrase, or design which is confusingly similar to the Trademarks or any portion of the Trademarks, without the explicit approval of ICANN.

Violation of the above will be considered as a breach of the Terms of Usage of OrderBox under the Reseller Master Agreement you have signed with Gossimer.

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19 Aug 10 Specifying your Sign Out URL

As an addition to the Branding provided by Gossimer, you would now be able to specify the Sign Out Page for your Customers and Sub-Resellers. Your Customers and Sub-Resellers would be re-directed to this particular page when they Sign Out from their Control Panel.

Follow the steps mentioned below to specify your Sign Out URL for your Customers and Sub-Resellers -

1. Login to your Reseller Control Panel from .

2. Go to Settings -> Storefront & Control Panel -> Sign Out URL.

3. Here you can specify separate Sign Out URLs for your Customers and Sub-Resellers.

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17 Aug 10 How do I change the URLs of my SuperSite and PartnerSite?

Gossimer provides you with Partially Branded URLs for your SuperSite and PartnerSite. You can choose to direct visitors to your SuperSite to this URL. Alternatively, you can maintain complete anonymity from Gossimer, by setting up a fully branded URL.

IMPORTANT

The fully branded URL of your SuperSite can not be the same as that of your PartnerSite, or your Storefront. You must create different branded URLs for these interfaces, in order to have the SuperSite, PartnerSite as well as your Storefront functional at all times.

Follow the process mentioned below to set your branded URLs:

Partially Branded URLs

By default, you have a Partially Branded URL of the form – http://<prefix>.supersite.myorderbox.com. Now, you can select the prefix of your choice. Ideally it should be your Company Name or your Brand Name. You would then have to submit your selected prefix from your Control Panel. Follow the process outlined below to change the prefix:

     

  1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
  2. In the Control Panel you need to go to Settings -> SuperSite and PartnerSite -> URL
  3. Scroll down to the Partially Branded URL Settings section. Here, you need to enter your selected prefix. On submitting the same, the prefix would be assigned to you, and would be common to all your partially branded URLs, i.e. SuperSite URL, PartnerSite URL, Control Panel URL, etc.In case this prefix is not available, you would have to select another.
  4.  

IMPORTANT 

  • Even after your partially branded prefix is changed, the old prefix cannot be used by anyone else except you for a period of 30 days. After 30 days, however, the prefix would become available for anyone to utilize.
  • If upon changing your prefix, you wish to revert to the same (within this 30 day period), you may do so by following the process outlined above.

Fully Branded URLs

Besides partially Branded URLs, you can point your own URLs to our servers and use those as your Fully Branded URLs. Gossimer allows you to have as many Fully Branded URLs as you wish; however, you would have to create the relevant DNS Record for each of the URL you select.

Setting up your Fully Branded SuperSite URL

This involves the following two steps -

  • Adding relevant DNS record If you have the partially Branded SuperSite URL in the form http://mybrandname.supersite.myorderbox.com and wish to set your fully Branded SuperSite URL as http://products.mybrandname.com, you need to create a CNAME record for products.mybrandname.com to point to partially Branded SuperSite URL mybrandname.supersite.myorderbox.com. The CNAME record would be products.mybrandname.com IN CNAME mybrandname.supersite.myorderbox.com Click here to read how to create a CNAME record >> However, if you wish to point mybrandname.com also to your SuperSite, the process would be slightly different. You need to buy Domain Forwarding for mybrandname.com and point it to products.mybrandname.com, with the URL Masking option enabled. Click here to read about Domain Forwarding service >> This is because if you create a CNAME record for mybrandname.com, you would not be able to use mybrandname.com for email purposes. In other words, it is not possible to have a CNAME record for mybrandname.com and at the same, use mybrandname.com for email purposes. If you wish to have your fully Branded SuperSite URL as http://mybrandname.com and would also like to create email addresses of the type example@mybrandname.com, you need to use the Domain Forwarding option instead of a CNAME record.

  • Setting the URL within the Control Panel Follow the process outlined below to enter your fully Branded SuperSite URLs through the Control Panel -
    1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
    2. In the Control Panel you need to go to Settings -> SuperSite and PartnerSite -> URL.
    3. Click on SuperSite URL.
    4. Here, you will be prompted to enter the fully Branded URL which you intend to use for your SuperSite.
    5. Next, you may specify any additional URLs you wish to point to your SuperSite. However, for each of these you would have to create a separate CNAME record pointing to Gossimer Servers as created for the Primary SuperSite URL.
    6. Click on Update.

Setting up your Fully Branded PartnerSite URL

This involves the following two steps -

     

  • Adding relevant DNS record If you have the partially Branded URL in the form http://mybrandname.myorderbox.com and wish to set your fully Branded PartnerSite URL as http://some-name.mybrandname.com, you need to create an A record for some-name.mybrandname.com to point to 67.15.184.29. The A record would be -some-name.mybrandname.com IN A 67.15.184.29
    IMPORTANT 

    67.15.184.29 is the actual IP address to which the A record for the fully Branded PartnerSite URL needs to be mapped.

    Click here to read how to create an A record >>

     

  • Setting the URL within the Control Panel Follow the process outlined below to enter your fully Branded PartnerSite URLs through the Control Panel -
       

    1. Login to your Reseller Control Panel from http://manage.gossimer.biz/reseller.
    2. In the Control Panel you need to go to Settings -> SuperSite and PartnerSite -> URL.
    3. Click on PartnerSite URL.
    4. Here, you will be prompted to enter the fully Branded URL which you intend to use for your PartnerSite.
    5. Next, you may specify any additional URLs you wish to point to your PartnerSite. However, for each of these you would have to create a separate A record pointing to Gossimer Servers as created for the Primary PartnerSite URL.
    6. Click on Update.
IMPORTANT 

The SuperSite and PartnerSite contain information about your Partially/Fully Branded SuperSite and PartnerSite URLs. This data is downloaded to your SuperSite and PartnerSite from your Control Panel and stored on the SuperSite and PartnerSite Server respectively. Therefore, after making any change to the SuperSite or PartnerSite URLs, you would need to refresh cache of your SuperSite and PartnerSite. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Reseller Branding.

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13 Aug 10 Transferring your .UK Domain Name

Before proceeding with the Transfer of your .UK Domain Name, you are advised to first confirm if your Domain Name can be Transferred. Click here to read more >>

IMPORTANT

  1. Inter-Registrar Transfer of a .UK Domain Name does not include one year Renewal.
     
  2. Transfer of a .UK Domain Name from another Registrar to Gossimer is a non-billable action.

The process of Transferring a .UK Domain Name from another Registrar is slightly different compared to the process for Domain Names under other extensions. In case of a .UK Domain Name, the inbound Transfer needs to be initiated at the Current Registrar’s end.

Once you have determined whether your .UK Domain Name can be Transferred, you need to follow the process mentioned below:

  1. Initiate the Transfer at the Current Registrar with whom you are managing your .UK Domain Name. 

    You need to provide a Tag in order to initiate the Transfer. Contact our Technical Support Team at support@gossimer.com to know the Tag.
     

  2. A notification will be sent to the Registrant Email Address once Gossimer receives a notification about the Transfer from the .UK Registry.
     
  3. This email will contain a Security Key associated with the Domain Name that you have Transferred.
     

    IMPORTANT
     

     

  4. Login to your Control Panel – Customers – http://manage.gossimer.biz/customer
    Resellers – http://manage.gossimer.biz/reseller
     
  5. In the Control Panel, Customers – go to Domains -> Domain Registration -> Transfer
    Resellers – go to Products -> Domain Registration -> Transfer<#end reseller#>

    Now, enter your .UK Domain Name. You also need to provide the Security Key, which was sent to the Registrant Email Address.
     

    IMPORTANT

    Here, you will be initiating the final step related to the Transfer of your .UK Domain Name to Gossimer and not a fresh Transfer.

     

    On the next page, you need to provide the Customer Username (Email Address) under whom the Domain Name needs to be placed.
     

  6. Submit the details.

You will receive a notification via email from Gossimer, once the Domain Name has been activated under your Control Panel.

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11 Aug 10 How do I set my Branded Name Servers?

We provide you with a FREE set of Partially Branded Name Servers for all the web services that you sell. These Name Servers are hosted on Servers provided by us. These will be used by your Customers if they choose to buy any of your other services for their domain names, through Gossimer. As such, you can customize these Name Servers only if you’ve signed up for the additional services viz., Domain Forwarding, Email Forwarding and Managed DNS.

You can alternatively choose to have your own Fully Branded Name Servers pointed to ours and use them instead. This can be accomplished by following this process:-

1. Login into your Reseller Control panel from http://manage.gossimer.biz/reseller.

2. Go to Settings -> Name servers and select one of the following options

I. Partially Branded Name Servers

You will be given 4 Partially Branded Name Servers, of the form

<prefix>.mercury.orderbox-dns.com
<prefix>.venus.orderbox-dns.com
<prefix>.earth.orderbox-dns.com
<prefix>.mars.orderbox-dns.com

This <prefix> is the same as the one used for your Partially Branded Storefront URL i.e., <prefix>.myorderbox.com. Click here to know how to modify your Partially Branded Storefront URL >>
 

II. Fully Branded Name Servers

If you want Fully Branded Name Servers, then you would have to create A records pointing to the IP addresses mentioned below.

Thus, if you wish your Fully Branded Name Servers in the form

ns1.mydomainname.com.
ns2.mydomainname.com.
ns3.mydomainname.com.
ns4.mydomainname.com.

Then, you would have to create Address (A) Records for each of your Name Servers, as shown below

  • ns1.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 67.15.47.189, 67.15.253.220, 67.15.253.251
     

  • ns2.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 74.54.56.227, 74.54.56.231, 74.54.56.236
     

  • ns3.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 67.15.47.188, 67.15.253.219, 67.15.253.252
     

  • ns4.mydomainname.com: Create 3 A Records for this Name Server, each pointing to a unique IP Address from among these – 66.249.5.25, 66.249.5.105, 66.249.5.122
     

In addition to this, you would also have to create Child Name Servers for your Domain Name i.e., you would have to create Child Name Servers (Register Name Servers) for mydomainname.com, using the IP Addresses mentioned above.

Create/Register all Child Name Servers with the following IP Addresses -

  • ns1.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 67.15.47.189, 67.15.253.220, 67.15.253.251
     

  • ns2.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 74.54.56.227, 74.54.56.231, 74.54.56.236
     

  • ns3.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 67.15.47.188, 67.15.253.219, 67.15.253.252
     

  • ns4.mydomainname.com: Create 3 Child Name Servers for this domain name with the same Host Name, each pointing to a unique IP Address from among these – 66.249.5.25, 66.249.5.105, 66.249.5.122
     

Reference:

Click here to know how to create Child Name Servers if you have registered mydomainname.com with Gossimer >>
Click here to know how to set your Name Servers as your Customers Default Name Servers while registering domain names >>

IMPORTANT

It is imperative that you create and use all Name Servers since these Name Servers are distributed in various Data Centres around the World and in case any one of the Name Servers is down, you and your Customers will not be impacted by this.

 

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09 Aug 10 Language Preferences

 

You can choose to display the OrderBox interface, as well as the notification mails to your Customers and Sub-Resellers in any of several different languages.

To specify this language preference

1. Go to  Settings -> Other Branding Settings -> Default Language.

2. Select the radio button next to the language that you wish to offer.

3. Click on Change.

This will change the language on your Storefront, the Control Panels, as well as any notification mails sent out by the system to your Customers and Sub-Resellers. However, your Customers and Sub-Resellers also have the option to set their language preference for themselves. This would over-ride your specified preference for that particular Customer or Sub-Reseller.

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04 Aug 10 Selecting the TLD (Top Level Domains) Display Order

Gossimer offers its Resellers the option to customize the order in which Domain Name Extensions (Top Level Domains, e.g. .biz, .com, .org, .info etc. – hereafter referred to as TLDs) are displayed to your Customers on your Storefront/Supersite.

By default, the display order of TLDs is preset for you – which is identical to Gossimer’s. However, should you wish to modify this order, follow the procedure detailed below:

  1. Log in to your Control Panel from http://manage.gossimer.biz/reseller
     
  2. Go to Settings -> Products -> Domain Registration -> Set TLD Display Order.
     
  3. Here, use the Move Up/Move Down buttons to modify the order in which you wish the TLDs to be displayed.
     
  4. Click on Update Settings to save the changes.
IMPORTANT

1. The SuperSite contains information about the various TLDs you offer to your Customers. This data is downloaded to your SuperSite from your Control Panel and cached (stored) on the SuperSite Server. Hence, you would need to refresh the cache of your SuperSite once you have completed the above process. You can accomplish this from within your Control Panel itself by clicking on Tools -> Reload SuperSite & PartnerSite Cache -> SuperSite & PartnerSite Domains and Additional Services Data. Click here to know what is SuperSite >>

2. This option only allows you to modify the order of display. If you wish to NOT display (sell) a particular TLD, you would have to revoke signup for it. Click here to learn more >>
 

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