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Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
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28 Jul 10 Bulk Modify

For Customers -

You can modify the Name Servers and Contact Details of your domain names (except .ME, .EU, .UK and .ASIA domain names) in Bulk. Please follow the steps mentioned below to do the same:

1. Login to your Customer Control Panel from http://manage.gossimer.biz/customer.

2. Go to Domains -> Domain Registration -> Bulk Actions -> Bulk Modify, there you would have to enter the domain names whose information you wish to Modify or you can Search the same by Searching from the Search form provided below on the same page.

3. Here you can Modify the Contact Details by using any of the Contacts Available. If you wish to Add a new Contact, you can do so from the Control Panel by going to Domains -> Domain Registration -> Contact Management -> Add.

4. Below, you would find the Radio Button, select the FIRST BUTTON, if you do not wish to Modify the Name Servers and SECOND BUTTON, if you wish to Modify the Name Servers as well.

5. Enter the Name Servers, that you wish to keep for all the selected domain names and hit Submit.

 

IMPORTANT

 

At any point of time, you can only add two Bulk orders. This implies that you would not be able to add another Bulk Registration / Renewal / Transfer / Modification request, if two Bulk Actions are already running. You will be able to add another Bulk request once the earlier request has been processed completely. Click here to know how you can list all Bulk Actions that are currently running in your account >>

For Resellers -

From the Reseller Control Panel, you can modify the Name Servers for domain names (except .ME, .EU, .UK and .ASIA domain names) Registered by your Customers. Follow the steps mentioned below to use this facility:

1. Login to your Reseller Control Panel from – http://manage.gossimer.biz/reseller.

2. Go to Products -> Domain Registration -> Bulk Actions -> Bulk Modify, there you would have to enter the domain names whose Name Servers you wish to Modify or you can Search the same by Searching from the Search form provided below on the same page.

3. Enter the Name Servers, that you wish to keep for all the selected domain names and hit Submit.

 

IMPORTANT

 

At any point of time, you can only add two Bulk orders for any Customer. This implies that you would not be able to add another Bulk Registration / Renewal / Transfer / Modification request for a Customer if two Bulk Actions are already running for this Customer. You will be able to add another Bulk request once the earlier request has been processed completely. Click here to know how you can list all Bulk Actions that are currently running in your account >>

 

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14 Jul 10 Domain Name Deletion

A domain name may be Deleted from our database by 2 methods, explained below -

I. System Deletion

Once a domain name has Expired, it will go to into Renewal Grace Period, where you can Renew this domain name at normal costs. This Renewal Grace Period would be for 40* days (for most domain name extensions). If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and the domain name (except a .UK, .WS and .NAME domain name) will go into Redemption Grace Period.

However, should there be no back-order for the domain name, you would still have the option to Redeem it.

Click here to understand what Redemption Grace Period implies and how you can restore your domain name (except .UK, .WS and .NAME) from this status >>
 

IMPORTANT

  1. The concept of Renewal Grace Period for a .EU domain name is slightly different. Every .EU domain name will Expire exactly 1 year from the date of Registration (since the maximum length of registration is only a year). However, the Renewal Grace Period will be only till the the second last day of the expiring month (penultimate day of the month), post which the domain name will be deleted. Thus, different .EU domain names may have different Renewal Grace Periods. Lets take a couple of examples to demonstrate this -
     

    1. abc.eu gets Registered on 24 Jul, 2006. This domain name will Expire on 24 Jul, 2007. If the domain name is not Renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month). This domain name will have a Renewal Grace period of 6 days. It will slip into Redemption Grace Period after 31 Jul, 2007.
       

    2. pqr.eu gets Registered on 27 Jul, 2006. This domain name will Expire on 27 Jul, 2007. If the domain name is not Renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month). This domain name will have a Renewal Grace period of 3 days. It will slip into Redemption Grace Period post 31 Jul, 2007.
       

    3. xyz.eu gets Registered on 31 Jul, 2006 and will Expire on 31 Jul, 2007. If the domain name is not Renewed until the Deletion date, it will be Deleted from our System on 30 Jul, 2007 (since this is the second last day of the expiring month) and will not have any Renewal Grace Period. It will slip into Redemption Grace Period post 31 Jul, 2007.
       

  2. .INFO domain names will have a 15 day Renewal Grace Period. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and the domain name will go into Redemption Grace Period.
     

  3. Renewal Grace Period in a .UK domain name is quite different from other extensions. Any website/emails associated with the domain name will stop resolving once your .UK domain name Expires.

    You may Renew your .UK domain name anytime from 6 months before its Expiry, upto 97 days after its expiry. If you do not Renew your domain name within 97 days after its Expiry, it would be automatically Deleted by the Registry.

    It is important to note that there is no concept of a Redemption Grace Period in case of a .UK domain name.
     

  4. A .WS domain name will have a Renewal Grace Period of 30 days. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and made available for Registration as a fresh domain name by the Registry. 
     
  5. Third Level .COM/.NET/.ORG domain names under the extensions -.EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM, .JPN.COM, .UY.COM, .ZA.COM, .BR.COM, .CN.COM,
    .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM

    will have a Renewal Grace Period of 5 days. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and the domain name will go into Redemption Grace Period.
     

  6. A .NAME domain name will have a Renewal Grace Period of 40 days. If you do not Renew the domain name in the Renewal Grace Period, then the domain name would be Deleted and made available for Registration as a fresh domain name by the Registry post a Pending Delete period of 5 days, during which the domain name cannot be Redeemed.
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II. Manual Deletion

If you already have a domain name Registered, you can delete it from your Control Panel within 4 days of Registration. This 4 day period in case of domain names is referred as the Money Back Period. Deleting a domain name will immediately stop all functionalities (like the Website and Mails) associated with the domain name. Also, a domain name explicitly deleted would entitle you to a Refund of the entire amount, and there would be a charge of USD 1.0 for the Deletion.
 

IMPORTANT

  • Domain names under the following extensions cannot be Deleted from within the Control Panel since they do not have a Money Back Period.

    .EU, .UK, .WS, .EU.COM, .GB.COM, .AE.ORG, .KR.COM, .US.COM, .QC.COM, .DE.COM, .GB.NET, .NO.COM, .HU.COM, .JPN.COM, .UY.COM, .ZA.COM,
    .BR.COM, .CN.COM, .SA.COM, .SE.COM, .SE.NET, .UK.COM, .UK.NET, .RU.COM

    If you still wish to have such a domain name Deleted without Refund, you need to get in touch with us at support@gossimer.com and request the same.
     

  • A domain name deleted in the Money Back Period does not slip into Redemption Grace Period and is immediately available for registration.  


Follow the procedure outlined below to Delete a domain name within the Money Back Period from your Control Panel - 

1. Login to your Control Panel and search for the domain name that you wish to delete. Click here to read how >>

2. Click on the domain name in the search results to get to the Order details view.

 

3. On this page, click on Delete Service.

4. On the next page, you would be displayed the amount that will be refunded to you upon Deletion. On confirming Deletion, the domain name would be immediately Deleted and the Website and Mails associated with it would stop functioning.

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09 Jul 10 Transferring your Domain Name (except .EU, .UK and .WS) to Another Registrar

There may be cases where you wish to Transfer your Domain Name away from Gossimer, to another Registrar. The following process will assist you in ensuring a smooth Transfer of your Domain Name to the Registrar of your choice.

Step 1: Check if your Domain Name can be Transferred

Before proceeding with the Transfer, you are advised to first check if your Domain Name can be Transferred. Click here to read more >>

IMPORTANT

The .WS Registry does not support Transfer of Domain Names between Registrars. Hence, a .WS Domain Name cannot be Transferred under any circumstance.

 

 

Step 2: Apply for the Transfer at the New Registrar

Once you have determined whether a Domain Name can be Transferred, you will need to apply for the Transfer at the Registrar of your choice. Please refer to the New Registrar’s Transfer Process for the same. You would require the Domain (Transfer) Secret/Authorization Code to complete the Transfer process, except in case of a .EU, .UK, .CC and .TV Domain Name. Click here to know how to locate the Domain (Transfer) Secret/Authorization Code for your Domain Name >>

Once you have confirmed the Transfer with the New Registrar, we would receive an intimation about this Transfer. We would then be sending an email to the Registrant and Administrative Contacts of the Domain Name, informing them that a request for Transfer of this Domain Name has been placed with the New Registrar and if they do not wish to Transfer their Domain Name to this New Registrar, they should click on the Cancel Transfer Link within 5 days.

If the Registrant or Administrative Contact does not click on the Cancel Transfer Link, the Domain Name will get Transferred to the New Registrar, in 5 days, from you having approved the Transfer at the New Registrar.

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02 Jul 10 Locating and Modifying the Domain (Transfer) Secret/Authorization Code for your Domain Name (except .EU, .UK, .CC, .TV and .WS)

All domain names (except a .EU, .UK, .CC, .TV and .WS domain name) have a Domain (Transfer) Secret Key/Authorization Code associated with them. This would be required if you want to have such a domain name Transferred. Gossimer provides you with the unique facility of modifying your Domain (Transfer) Secret for each domain name. You can thus have a Domain (Transfer) Secret of your choice for each domain name.

This can be fulfilled by the following simple steps -

  1. Login to your Control Panel and search for the domain name whose transfer secret you wish to modify. Click here to know how >>
     
  2. Click on the domain name in the search results to get to the Order details view.
     
  3. The Domain Secret field in the Order Information part will have a link to view your Domain Secret over a secure connection. Clicking this link will open a new window where the current Domain (Transfer) Secret will be displayed.To Modify the Domain (Transfer) Secret, click on the Modify Domain Secret button in the Domain Registration toolbar of the Order details view page. In the resulting page, provide a Domain (Transfer) Secret of your choice in the New Domain Secret textbox and click on Continue to save the change.
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IMPORTANT

  1. In case of a .COM/.NET domain name, the Domain Secret field may have a link to set a Domain (Transfer) Secret (instead of a link to view the current Domain (Transfer) Secret) which can be used as mentioned below: 

    1. Click on the Click here to create Domain Secret link in the Domain Secret field.

    2. In the next page, provide a Domain (Transfer) Secret of your choice in the New Domain Secret textbox and click Continue to save the change.
     

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  3. Once a domain name having an associated Domain (Transfer) Secret is Transferred to Gossimer from another Registrar, our System would set a new Domain (Transfer) Secret for such a domain name. This process is implemented from a security perspective.

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