Gossimer’s Premier Web Hosting and Domain Registration Knowledgebase.
Every file and directory on a server has a set of access permissions associated with it. These include the owner of a file, the group a file is associated with, and who has read, write, and execute permission on that file. These permissions allow you to choose who can use your files, and control what they can do with them. There are three groups in terms of file access, and three different permission types they can receive.
The groups are:
- Owner – the Owner group consists only of the owner of the website
- Group – The group permission pertains to users who are listed in the group to which the file is assigned
- Everyone – the Other group consists of everyone else like website visitors
The potential permissions are:
- Read – this allows a user or program the ability to read the data in a file
- Write – the Write permission allows a user or program the ability to write new data into a file, and to remove data from it
- Execute – the Execute permission allows a user or program the ability to execute a file, if it is a program or a script
Setting Permissions Numerically
| Numeric Value |
Permission
|
| 0 |
No Permission |
| 1 |
Execute |
| 2 |
Write |
| 3 |
Write + Execute |
| 4 |
Read |
| 5 |
Read + Execute |
| 6 |
Read + Write |
| 7 |
Read + Write + Execute |
Tags: Control, Directory, File Folder, Folder Permissions, Group Permission, Groups, Numeric Value, Owner Group, Website Group, Website Visitors
Before interacting with your website visitors for the first time, we would advise you to configure your LivehelpGenie Agent Client software, as follows:-
Customize your Welcome Message
When you choose to accept a chat request from your website visitor, you can automatically push a custom Welcome/Greeting Message to the visitor. Typical Welcome Messages look like Hi, I am Your_Name. How may I assist you today? or Welcome to Your_Website. How may I help you?
You can set your personal Welcome Message from within your LivehelpGenie Agent Client software from Options -> Customize -> Welcome Message.
Prepare Canned Messages and Store them within your LivehelpGenie Agent Client software
While conversing with visitors, you will realize that there are a lot of standard questions that people ask. You can easily prepare detailed responses for such questions in advance and store them within your LivehelpGenie Agent Client software, so that when visitors ask you these standard questions, you can simply provide them with a canned response to save your time and effort in typing the same response over and over again.
You may store and push the following types of Canned Messages to your website visitors:
1. Click Canned -> Manage Canned Messages within your LivehelpGenie Agent Client software
2. Under Canned Manager, click any one of the following categories and click the Add Item button
- HTML – You can push any HTML content to your website visitors by storing it in a canned response.ExampleFeel free to email us at <a href=”mailto:name@yourdomainname.com”>name@yourdomainname.com</a>.The above would appear as follows in your visitors chat window -Feel free to email us at name@yourdomainname.com.
- Images – You can easily display an image inline to your website visitors within their chat window, by mentioning the URL of this Image.
- Web Pages – You can push a web page to your website visitors, by storing a URL here. When you push a web page to your website visitors, they are prompted to accept opening up the pushed page in their default browser.You can customize the message that is pre-fixed and post-fixed to the pushed webpage by modifying the following 2 messages through Chat Window Customization -The Site Operator would Like you to Visit The Following Website
Press Ok To Open a new Window & View This Page Click here to read in detail about customizing the Chat Window >>
- Frequently Used Responses – You may prepare standard responses to common queries and store them within your LivehelpGenie Agent Client software, so that when a visitor inquires about the same, you may push your response to him immediately.
3. Click OK in the Add file window to save the canned message
4. Once you added all the required messages, close the Canned Manager window. These messages will now be available to you when you begin conversing with your website visitors.
Tags: Canned Manager, Canned Messages, Canned Response, Chat Request, Client Software, Customize, Default Browser, Greeting Message, HTML, Image, Image Web, Images, Lt, Manager, Options, Personal Welcome Message, Typing, Web Page, Web Pages, Website Visitors, Welcome Greeting, Welcome Messages
Depending upon the Web Server software type you selected at the time of Enrolling for a Digital Certificate, thawte determines if your Digital Certificate is re-signable or non-re-signable on their system. This means that certain platforms will require a new CSR upon Renewal while others enable the existing CSR to be re-signed, in which case the new certificate, once issued, will only work on the private key file that was used to create the CSR originally submitted to thawte. Click here to find a list of Web Server Software platforms which support a re-signable CSR on Renewal >>
thawte Digital Certificates have a lifespan of 1 or 2 years, depending upon the validity period you chose at the time of purchase. You can Renew your Digital Certificate within 90 days prior to its Expiry and within 30 days post Expiry. However, thawte will issue the Digital Certificate only 32 days before your current Certificate expires. This allows you to request your Renewal Certificate timorously and prevents any warnings for your website users which would have been displayed if your existing Certificate would have Expired.
IMPORTANT
- Upon Expiry, the Digital Certificate will be Suspended by Gossimer System. Once Expired, the Digital Certificate will become invalid and a warning message about the Expired Digital Certificate will be displayed to your website visitors. If the Digital Certificate is not Renewed within 30 days post Expiry, it will be Deleted by Gossimer System.
- Once a Digital Certificate is Renewed, Additional License(s) associated with such a Certificate, if any, will no longer be valid. You need to purchase fresh Additional License(s) for the Renewed Digital Certificate. Click here to read about Additional Licenses in detail >>
- If Privacy Protection is enabled for the Domain Name, it needs to be disabled before Renewing the Digital Certificate. Privacy Protection may be enabled again once the Certificate has been Renewed. Click here to read how to enable/disable Privacy Protection >>
Follow the below mentioned process to Renew your Digital Certificate:
- Login into your Control Panel, search for the Digital Certificate and click the domain name to go to the Order Details view. Click here to find instructions to accomplish this >>
- Click the Renew Service button.
- Select whether you wish to renew your Digital Certificate for 1 or 2 years in the dropdown. If your Digital Certificate is re-signable, then you will not be prompted to submit a new CSR. However, if thawte determines that your Web Server software would not support re-signed certificates, you would be prompted to mention a new CSR.
IMPORTANT
During the Digital Certificate Enrollment process for a SSL123 Certificate, you need to choose either the Corporate Contact or the Technical Contact as the Authorizing Contact for your Digital Certificate.
Click here for more details >>
During the Enrollment process for a SSL123 Certificate, if you had chosen the Corporate Contact as the Authorizing Contact and had matched a pre-determined email address (email alias) with the domain name for which you were requesting the Certificate, then you will be required to provide the Corporate Contact Email Address while Renewing the Certificate.
- Click the Confirm Renew button to proceed to pay for your Invoice.
Once you have Renewed your Digital Certificate successfully, you would be issued your new certificate. You can check the status of your Digital Certificate by clicking the Check Certificate Status button in the Order Details view of the Digital Certificate Order. Once the certificate is issued, you can retrieve the same from the above interface itself and install this renewed certificate on your web server.
Reference:
Click here to find instructions on how to check the status of your Digital Certificate and retrieve your Renewed Digital Certificate >>
Click here to find instructions on how to install your Digital Certificate >>
Tags: Csr, Current, Digital Certificate, Domain Name, Expiry, Key File, Lifespan, Nbsp, Privacy Protection, Private Key, Renew Service, Renewal Certificate, Software Platforms, Software Type, Thawte Digital Certificates, Timorously, Validity Period, Web Server, Web Server Software, Website Users, Website Visitors
Originally known as Active Messaging, the Collaboration Data Objects (CDO) library allows users to send mails through ASP Scripts.
Collaboration Data Objects (CDO) is Microsoft’s technology for building messaging or collaboration applications or adding these capabilities to existing applications. Part of the Microsoft Exchange Server product, CDO has evolved from what Microsoft formerly called Object Linking and Embedding Messaging and, more recently, Active Messaging.
You can use the sample script provided by Gossimer and tweak it a bit to your requirements, to accept feedback from your website visitors and get the results emailed to you.
You would need to change the Email address in the field objCDOSYSMail.From to any Email address on the domain name on which you are incorporating the script. For example, if your Domain Name is abc.com, then you would define the From Email address as some-name@abc.com. This Email address need not be existing on the Mail Server of abc.com, however, the domain name in the objCDOSYSMail.From has to be yours. You may use an Email address such as Do_Not_reply@abc.com.
The Email address in the objCDOSYSMail.To field needs to be changed to your Email address, where you wish to receive Emails submitted through the form.
Sample Script
<%
set objCDOSYSMail = Server.CreateObject(“CDO.Message”)
set objCDOSYSCon = Server.CreateObject(“CDO.Configuration”)
‘Out going SMTP server
objCDOSYSCon.Fields(“http://schemas.microsoft.com/cdo/configuration/smtpserverport”)= 25
objCDOSYSCon.Fields(“http://schemas.microsoft.com/cdo/configuration/smtpconnectiontimeout”)= 60
objCDOSYSCon.Fields.Update
‘Update the CDOSYS Configuration
Set objCDOSYSMail.Configuration = objCDOSYSCon
objCDOSYSMail.From = “some-name@abc.com”
objCDOSYSMail.To = “xyz@abc.com”
objCDOSYSMail.Subject = “Test mail”
objCDOSYSMail.TextBody = “Test Mail”
objCDOSYSMail.Send
Set objCDOSYSMail = Nothing
Set objCDOSYSCon = Nothing
If Err <> 0 Then
Err_Msg = Err_Msg & “<li>Your request was not sent due to the following error: “& Err.Description & “</li>”
End if
%>
IMPORTANT
The body of the mail should not have bare linefeeds (n). If a bare linefeed is detected, the SMTP service of Microsoft IIS6 (the Web Server running on Gossimer’s Windows servers) will stop delivering any mail and the mails will get struck in the SMTP queue. This is because Microsoft IIS6 strictly follows Internet e-mail standards; and these standards forbid the presence of bare linefeed characters in e-mail messages. Click here for more details >>
For example,
objCDOSYSMail.TextBody = “Thank you for contacting us. We shall get back to you shortly.nKind regardsnabc.com“
In the above case, bare linefeeds (n) are being used.
Instead of n, you need to use rn (carriage-return, line-feed). Hence, the correct usage would be -
objCDOSYSMail.TextBody = “Thank you for contacting us. We shall get back to you shortly.rnKind regardsrnabc.com“
Tags: Abc, Amp, Asp Scripts, Capabilities, Collaboration Applications, Collaboration Data Objects, Domain Name, Email Address, Gossimer, Internet e-mail standards, Lt, Mail Server, Microsoft, Microsoft Exchange Server, Microsoft Windows, Msg, Server Product, Subject Test, Test Mail, Web Server, Website Visitors, Xyz
Once you have been issued a thawte Digital Certificate, you need to install the same on your website. You may also wish to display the thawte Trusted Site Seal that confirms to your website visitors that your site is secured by thawte and the date until when your Digital Certificate is valid.
Reference:
Click here to find instructions to retrieve your Digital Certificate >>
Click here to find instructions to install your Digital Certificate on your website >>
Click here to find detailed instructions to display the thawte Trusted Site Seal on your website >>
Tags: Digital Certificate, Interface, Nbsp, Seal, Thawte, Website Visitors
Page Manager allows you to create an online guest book, where your website visitors can leave their questions, comments, suggestions or feedback about your website.
1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>
2. In the Order Details View, click on the Build Site button to begin designing your website.
3. To create an online Guest Book, just select the Guest Book radio button in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>
4. The following page will be loaded -
5. You can then create the heading and introduction for your guest book using the Add/Edit Guest Book Heading editor. Once you click Submit, the Guest Book page with your custom heading and introduction will be created.
6. You can then proceed to preview your Guest Book as it would appear on your website and later publish it to your website once you are satisfied.
When your website visitors post a comment or message to your Guest Book, these comments will appear in the Add/Edit Guest Book Messages editor. You can then add/remove/edit the comments or messages posted to your Guest Book by simply visiting this page available from the Page Manager.
Tags: Add Remove, Book Radio, Comments Suggestions, Domain Name, Editor, Gt 2, Gt 4, Guest Book Messages, Heading, Loaded, online guest book, Page Manager, Post Message, Radio Button, Web Page, web page type, Webpage, Website Builder, Website Visitors
Using a PHP script you may accept feedback from your website visitors and get the results emailed to you. You can use the sample script provided by Gossimer and tweak it a bit to suit your requirements.
You would need to change the Email address in the field $from to any Email address on the domain name on which you are incorporating this script. For example, if your Domain Name is abc.com, then you would define the From Email address as some-name@abc.com. This Email address need not be existing on the Mail Server of abc.com, however, the domain name in the $from field has to be yours. You may use an Email address such as Do_Not_reply@abc.com.
The value in the $mailto field needs to be changed to the Email address, where email containing the data submitted through the form needs to be delivered.
Once the visitor provides feedback, he/she can then be re-directed to another page on your website. In order to achieve this, you need to mention the path to the HTML file in the $file field in the script. Alternately, you can display a message to the visitor thanking him/her for the feedback. Such messages can be displayed in a new page like thanks.htm. Such a page can also contain other information as deemed necessary.
Sample Script
<?
$mailto=”xyz@abc.com”;
$file=”thanks.htm”;
$pcount=0;
$gcount=0;
$subject = “Mail from Enquiry Form”;
$from=”some-name@abc.com“;
while (list($key,$val)=each($HTTP_POST_VARS))
{
$pstr = $pstr.”$key : $val n “;
++$pcount;
}
while (list($key,$val)=each($HTTP_GET_VARS))
{
$gstr = $gstr.”$key : $val n “;
++$gcount;
}
if ($pcount > $gcount)
{
$message_body=$pstr;
mail($mailto,$subject,$message_body,”From:”.$from);
include(“$file”);
}
else
{
$message_body=$gstr;
mail($mailto,$subject,$message_body,”From:”.$from);
include(“$file”);
}
?>
Tags: Abc, Domain Name, Feedback Script, Form Mail, Gossimer, HTML, http, List Key, Lt, Mail Feedback, Mail Form, Mail Script, Mail Server, Mailto Subject, Message Body, Path, Php, Php Form, Php Mail, Php Script, Script Php, Website Visitors, Xyz
The Microsoft IIS 6.0 web server considers relative paths as a potential security hazard and therefore disables the same by default. To ensure that the server where your website is hosted can not be exploited in this fashion, Gossimer keeps relative paths disabled.
Examples
Relative Path: <img src=”../images/image.gif”>
Absolute Path: <img src=”www.yourdomain.com/images/image.gif”>
If you have designed a website in ASP which uses relative linking, then your website visitors may encounter an error message such as:
Active Server Pages, ASP 0131
Disallowed Parent Path
The Include file ‘../<filename.ext>’ cannot contain ‘..’ to indicate the parent directory.
/<path>/<filename.asp>, line <number>
OR
Server.MapPath()error ‘ASP 0175 : 80004005′ Disallowed Path Characters
You would receive such errors because you are referring to a file in a directory, which is a level above your Current Working Directory using Relative Paths or better know as Parent Paths.
To resolve this error, you have 2 options:
Option 1: Use an Absolute Path with the domain name
For every file you want to link within your ASP file, you need to mention the complete path including the domain name. For example, http://www.yourdomain.com/images/1.gif.
Option 2: Use an Absolute Virtual Path
You would need to modify your ASP scripts to use absolute virtual paths from the root of your website, instead of relative paths. For example, if you use an include file named “mycode.inc” at the root of your site, the virtual path would be “/mycode.inc.” If you use the same include file in a virtual directory named “/includes” on your server, the virtual path would be “/includes/mycode.inc” where “/” indicates the ROOT of your Website or the Web Directory.
The below example illustrates how to implement Virtual Paths in your scripts instead of Relative Paths -
<!–#include virtual=”/<virtual path>/<filename_you_wish_to_include>”–>
Tags: Absolute Path, Active Server Pages, ASP, Asp Pages, Asp Scripts, Error Asp, Gif, Gossimer, Gt Line, Image Gif, Img Src, Microsoft, Microsoft Iis, Option 1, Relative Path, Relative Paths, Security Hazard, Virtual Directory, Virtual Path, Virtual Paths, Web Directory, Web Server, Website Visitors, www.yourdomain.com/images/image.gif, Yourdomain
Gossimer Promotions and Announcements
09 Aug 10 Create / Edit a Guest Book Page
1. Search for the domain name and go to Order Details view to manage your Website Builder package. Click here to learn how >>
2. In the Order Details View, click on the Build Site button to begin designing your website.
3. To create an online Guest Book, just select the Guest Book radio button in the Choose the type of webpage page, and click Submit. Click here to read in detail about how to change the web page type >>
4. The following page will be loaded -
5. You can then create the heading and introduction for your guest book using the Add/Edit Guest Book Heading editor. Once you click Submit, the Guest Book page with your custom heading and introduction will be created.
6. You can then proceed to preview your Guest Book as it would appear on your website and later publish it to your website once you are satisfied.
When your website visitors post a comment or message to your Guest Book, these comments will appear in the Add/Edit Guest Book Messages editor. You can then add/remove/edit the comments or messages posted to your Guest Book by simply visiting this page available from the Page Manager.
Tags: Add Remove, Book Radio, Comments Suggestions, Domain Name, Editor, Gt 2, Gt 4, Guest Book Messages, Heading, Loaded, online guest book, Page Manager, Post Message, Radio Button, Web Page, web page type, Webpage, Website Builder, Website Visitors